This manual provides common information for all Smart Signage models regarding safety precautions, options to connect the product, and product features.

Series: QBN, QBR, QMN, QMR, QEN, OMN, OMN-D, OHN, OHN-DK, VMR-U, QPR-8K, QER, OMR, QHR

The colour and the appearance may differ depending on the product, and the content in the

manual is subject to change without prior notice to improve the performance.

Samsung Electronics owns the copyright for this manual. Use or reproduction of this manual in parts or entirety without the authorization of Samsung Electronics is prohibited. Trademarks other than Samsung Electronics are

property of their respective owners.

Table of Contents

Summary of Contents for Samsung QHR Series

Page 1 © Samsung Electronics Samsung Electronics owns the copyright for this manual. Use or reproduction of this manual in parts or entirety without the authorization of Samsung Electronics is prohibited. Trademarks other than Samsung Electronics are property of their respective owners.
Page 2: Table Of Contents
Cleaning Schedule Changing the Input source Storage and Maintenance Clone Product Source Web Browser ID Settings Samsung Workspace or Remote Workspace Device ID Preparations Device ID Auto Set PC Connection Cable Remote Control Multiple Display Control Video Wall Video Wall...
Page 3 Table of contents Screen Adjustment Sound Adjustment Apply Picture Settings Picture Size Settings Backlight / Brightness / Contrast / Sound Mode Picture Size Sharpness Fit to screen Balance Colour Temperature Zoom and Position Equaliser Advanced Settings Reset Picture HDMI Sound Picture Enhancer HDR+ Mode or HDR10+ Mode Sound on Video Call...
Page 4 Table of contents IPv6 Time Temperature Control Clock Set IPv6 Status Fan and Temperature NTP Settings Fan Control Server Network Settings Fan Speed Setting Power On Delay Connect to server Outdoor Mode MagicInfo Mode Auto Source Switching Server Access Fan Settings Auto Source Switching FTP Mode Fan Control...
Page 5 Table of contents Troubleshooting Guide General Smart Security Anynet+ (HDMI-CEC) Requirements Before Contacting Samsung Customer Service Centre HDMI Hot Plug Testing the Product Custom Logo Checking the Resolution and Frequency Game Mode Check the followings. DICOM Simulation Mode Empty Storage...
Page 6: Before Using The Product
Chapter 01 Before Using the Product Safety Precautions The following safety instructions are to ensure your personal safety and prevent property CAUTION damage. Please read the following to ensure the proper use of the product. RISK OF ELECTRIC SHOCK. DO NOT OPEN. Safety symbols CAUTION: TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE COVER (OR BACK).
Page 7: Electricity And Safety
Electricity and Safety Insert the power plug all the way in so it is not loose. An unsecure connection may cause a fire. " The following images are for reference only. Real-life situations may differ from what is Clean any dust around the pins of the power plug or the power socket with a dry cloth. shown in the images.
Page 8: Installation
An increased internal temperature may cause a fire. Only use the power cable provided with your product by Samsung. Do not use the power cable with other products. Do not install the product in a poorly ventilated space such as An electric shock or fire may result.
Page 9 If the product is installed in an unusual location, the surrounding environment may cause a serious quality problem. Therefore, be sure to contact Samsung Customer Service Centre before installation. (Places where many fine dusts are generated, places where chemicals are used,...
Page 10: Operation
Then contact Samsung Customer If the product is dropped or its appearance is damaged, turn off the Service Centre. power switch and disconnect the power cord. Then contact Samsung Customer Service Centre. • Product failure, an electric shock or fire may result.
Page 11 There is a high voltage inside the product. Never disassemble, repair or modify the product yourself. • Contact Samsung Customer Service Centre for repairs. • An electric shock or fire may result. When you do not use the product for a long time due to vacation or other reason, disconnect the power cord from the power socket.
Page 12: Cleaning
Cleaning Use only the specified standardised batteries, and do not use a new battery and a used battery at the same time. Otherwise, the batteries may be damaged or cause fire, personal injury or damage due Warning to a leakage of the internal liquid. Do not watch the product screen too closely and continuously for a long time.
Page 13: Storage And Maintenance
Cleaning the exterior and display • Contact Samsung Customer Service Centre if the inside of the product needs cleaning (service fee will be charged). Wipe the surface with a slightly wet, soft cloth, and then wipe with a dry cloth.
Page 14: Preparations
Chapter 02 Preparations Remote Control " Using other display devices in the same space as the remote control of this product can cause the other display devices to be inadvertently controlled. " A button without a description in the image below is not supported on the product. Power on the product.
Page 15 Mute the sound. Adjust the volume. • Unmuting the sound: Press MUTE again or press the volume control(+ VOL -) button. Change the input source. Use this hotkey to directly access MagicInfo. " This hotkey is available when a network Display or hide the onscreen display.
Page 16 To place batteries in the remote control (AAA x 2) " Remove batteries when the remote control is not to be used for an extended period of time.
Page 17: Connecting And Using A Source Device
Chapter 03 Connecting and Using a Source Device Before Connecting Connecting to a PC • Do not connect the power cable before connecting all other cables. Pre-connection Checkpoints Ensure you connect a source device first before connecting the power cable. •...
Page 18: Connection Using An Dp Cable
If this is the case, make sure to turn on the product first before turning on your " Using a DP cable that is not VESA compliant may cause the product to function improperly. Samsung Electronics shall not be held responsible for any issues from using a cable that is not VESA compliant.
Page 19: Connection Using An Hdmi-Dvi Cable
Connection Using an HDMI-DVI Cable " Connecting parts may differ in different products. After connecting a computer to the product with an HDMI-DVI cable, make sure to configure the settings as shown below to enable the video and audio from the computer. •...
Page 20: Connecting An External Monitor
Connecting an External Monitor • Do not connect the power cable before connecting all other cables. Ensure you connect a source device first before connecting the power cable. " Only the ports that are marked as DAISY CHAIN are supported. Connecting parts may differ in different products. "...
Page 21: Connecting To A Video Device
Connecting to a Video Device Connection Using an HDMI-DVI Cable " Connecting parts may differ in different products. • Do not connect the power cable before connecting all other cables. • Audio will not be enabled if the product is connected to a video device using an HDMI-DVI Ensure you connect a source device first before connecting the power cable.
Page 22: Connecting To An Audio System
Connecting to an Audio System Connecting the LAN Cable " Connecting parts may differ in different products. " Connecting parts may differ in different products. " Make sure to connect the same colour connectors together. (white to white, red to red, etc.) RJ45(LAN IN, LAN OUT) AUDIO OUT •...
Page 23: Changing The Input Source
Edit → ENTER E Edit the name and device type of a connected external device. MagicInfo S Web Browser Screen Mirroring Samsung Workspace HDMI 2 DisplayPort HDMI 1 • The list can include the following source devices. Source devices on the list differ depending on the selected source.
Page 24: Web Browser
Home Page Set the website to display when the web browser is refreshed. Search Engine • Samsung Display Custom If you enter a keyword in the URL/keyword input field, Web Browser will open the Search Custom Results page. Choose the search engine you want to use.
Page 25: Samsung Workspace Or Remote Workspace
Samsung Workspace or Remote Workspace Privacy & Security Ask websites not to track you. " This function may not be supported depending on the model. Do Not Track • Use / Do not use " Make sure that the product is connected to the network.
Page 26: Multiple Display Control
Chapter 04 Multiple Display Control Control multiple display devices connected to a PC simultaneously. Cable Connection • Pin assignment 1 2 3 4 5 5 4 3 2 1 RS232C Cable Interface RS232C (9 pins) TxD (No.2), RxD (No.3), GND (No.5) Bit rate 9600 bps 6 7 8 9...
Page 27: Lan Cable
LAN Cable • RS232C cable Connector: 9-Pin D-Sub to Stereo Cable • Pin assignment 1 2 3 4 5 6 7 8 -P2- -P1- -P1- -P1- -P2- -P2- STEREO Male type PLUG Pin No Standard Colour Signal (3.5ø) White and orange Orange White and green Blue...
Page 28 Cross LAN cable (PC to LFD) • Connector : RJ45 Direct LAN cable (PC to HUB) Signal Signal Signal Signal...
Page 29: Connection
Connection • Connection 3 " Ensure you connect each of the adapters to the correct RS232C IN or OUT port on the Monitor 1 Monitor 2 Monitor 3 Monitor 4 product. " Connecting parts may differ depending on the model. •...
Page 30: Control Codes
Control Codes • All communications take place in hexadecimals. The checksum is calculated by adding up all values except the header. If a checksum adds up to be more than 2 digits as shown below (11+FF+01+01=112), the first digit is removed. Viewing control state (Get control command) E.g.
Page 31 Power control Volume control • Function • Function A product can be powered on and off using a PC. The volume of a product can be adjusted using a PC. • Viewing power state (Get Power ON / OFF Status) •...
Page 32 Input source control • Header Command Data length Ack/Nak r-CMD Val1 • Function Checksum The input source of a product can be changed using a PC. "Input 0xAA 0xFF 0x14 Source" • Viewing input source state (Get Input Source Status) "Input Source": An input source code to be set on a product.
Page 33 Screen size control Video Wall Mode Control • Function • Function The screen size of a product can be changed using a PC. Video Wall mode can be activated on a product using a PC. This control is only available on a product whose Video Wall is enabled.
Page 34 Safety Lock Video Wall On • Function • Function PC can be used to turn the Safety Lock On function on or off on a product. Turn Video Wall on or off on the product from your computer. This control is available regardless of whether or not the power is turned on. •...
Page 35 Video Wall User Control Wall_SNo: Product Number code assigned to the product 10x10 Video Wall Model : ( 1 ~ 100) • Function Turn the Video Wall function on or off on the product from your computer. Set Number Data •...
Page 36 Wall_Div: Video Wall Divider code assigned to the product 10x10 Video Wall Model 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x00 0x11 0x12 0x13 0x14 0x15 0x16 0x17 0x18 0x19 0x1A 0x1B 0x1C 0x1D 0x1E 0x1F...
Page 37: Using Mdc
"Finish" to run the MDC programme immediately. For details on how to use the MDC programme, refer to Help after installing the programme. The MDC programme is available on the website. (http://displaysolutions.samsung.com) The MDC Unified shortcut icon will be created on the desktop after installation.
Page 38: Player Feature
Chapter 05 Player feature Accessible using the HOME button on the remote control. Player Description Select between internal or external memory. HOME → Player → ENTER E Play content, templates and schedules configured on the server. Play a range of content such as channels with schedules assigned, templates or files. •...
Page 39: When Content Is Running
When content is running Available menu Press the TOOLS button on the remote control during content playback to configure settings. Control buttons on the remote control Menu Description You can play, pause, or skip the content on the playlist by pressing buttons on the remote control.
Page 40: File Formats Compatible With Player
File Formats Compatible with Player Sound output restrictions • More than one sound output cannot be used. • Supported file systems include FAT32 and NTFS. • Playback priority: network BGM → local BGM → video file in the main frame selected by the •...
Page 41 Video codecs (except the QPR-8K model) Frame rate Bit rate File Extension Container Video Codec Resolution Audio Codec (fps) (Mbps) *.avi 4096 x 2160: 30 H.264 BP/MP/HP *.mkv 3840 x 2160: 60 4096 x 2160 *.asf HEVC (H.265 - Main, Main10) *.wmv Dolby Digital Motion JPEG...
Page 42 Video codecs (applies to the QPR-8K model only) Frame rate Bit rate File Extension Container Video Codec Resolution Audio Codec (fps) (Mbps) *.avi 4096 x 2160: 30 H.264 BP/MP/HP 4096 x 2160 *.mkv 3840 x 2160: 60 *.asf HEVC (H.265 - Main, Main10) 7680 x 4320 *.wmv Dolby Digital...
Page 43 Other restrictions Audio decoders • Codecs may not function properly if there is a problem with the content. • WMA is supported up to 10 Pro 5.1 channels, M2 profile. • Video content does not play or does not play correctly if there is an error in the content or •...
Page 44 Power Point WORD • Compatible document file formats • Compatible document file formats • Compatible document file formats – Extension : ppt, pptx – Extension : pdf – Extension : .doc, .docx – Version : Office 97 ~ Office 2013 –...
Page 45: Schedule
Schedule You can check the schedule imported from a selected storage device. Description HOME → Schedule → ENTER E Select the saved location of the schedule. Schedule Sunday, January 14 08:45 AM Create/Edit/Delete/View schedule of content playback. Internal Memory Schedule your content on a local channel. Send Delete Select to create a...
Page 46: Clone Product
Clone Product Export settings on the product to an external storage device. You can also import settings from an external storage device. This option is useful when assigning the same settings to several products. HOME → Clone Product → ENTER E When a duplicate file is not found on the external storage device MENU Connect the external storage device, then run the...
Page 47: Id Settings
ID Settings Assign an ID to a set. Device ID HOME → ID Settings → ENTER E Set a unique ID number for each product. (Range: 0~224) " Press u/d to select a number, and press E. " Enter the number you want using the number buttons on the remote control. Device ID Auto Set This feature automatically allots an ID number to a device connected via an RS232C cable.
Page 48: Video Wall
Video Wall Customise the layout of multiple displays that are connected to form a video wall. In addition, display part of a whole picture or repeat the same picture on each of the connected multiple displays. To display multiple images, refer to MDC Help or the MagicInfo user guide. Some models may not support the HOME →...
Page 49: Screen Position
Screen Position To rearrange split screens, adjust the number for each product in the matrix using the Screen Position feature. Selecting Screen Position will display the videowall matrix with the numbers assigned to the products that form the videowall. To rearrange products, use the direction buttons on the remote control to move a product to another desired number.
Page 50: Network Status
Network Status Check the current network and Internet connection. HOME → Network Status → ENTER E Network Status " The displayed image may differ depending on the model.
Page 51: On/Off Timer
On/Off Timer " You must set Clock Set before you can use this feature. On Timer HOME → On/Off Timer → ENTER E On Timer so that your product turns on automatically at a time and on a day of your choice. The power is turned on with the specified volume or input source.
Page 52: Off Timer
Off Timer Set the off timer (Off Timer) by making a selection from one of the seven options. (Off Timer 1 Off Timer • Setup: Select Off, Once, Everyday, Mon~Fri, Mon~Sat, Sat~Sun or Manual. If you select Manual, you can choose the days you want Off Timer to turn off your product.
Page 53: Ticker
Ticker Input text while a video or image is displayed and display the text on the screen. " You must set Clock Set before you can use this feature. • / On: Set whether or not to use Ticker. HOME →...
Page 54: Url Launcher
URL Launcher For details on how to use the URL Launcher feature, contact the dealer the product was purchased from. " This function may not be supported depending on the model. " To use the URL Launcher feature, set Play via URL Launcher in System.
Page 55: Url Launcher Settings
URL Launcher Settings " For details on how to use the URL Launcher feature, contact the dealer the product was purchased from. " This function may not be supported depending on the model. • Install Web App: Enter URL to install the web application. HOME →...
Page 56: Screen Adjustment
Chapter 06 Screen Adjustment Configure the Picture settings (Backlight, Colour Tone, etc.). The layout of the Picture menu options may vary depending on the product. Backlight / Brightness / Contrast Your product has several options for adjusting picture quality. " You can adjust and store settings for each external device you have connected to an input on the product. / Sharpness "...
Page 57: Colour Temperature
Colour Temperature It sets colour temperature. The value and temperature increase simultaneously, so the ratio of blue colour rises. (Range: 2800K–16000K) " Enabled when Colour Tone is set to Off. MENU m → Picture → Colour Temperature → ENTER E Picture Colour Temperature 10000 K...
Page 58: Advanced Settings
Advanced Settings Configure advanced picture settings to create your preferred picture. Picture Enhancer MENU m → Picture → Advanced Settings → ENTER E Displays enhanced colour and sharpness. • Advanced Settings HDR+ Mode or HDR10+ Mode Picture Enhancer Automatically provide an optimal HDR effect based on the video source. HDR+ Mode •...
Page 59: White Balance Settings
White Balance White Balance Settings Adjust the colour temperature of the picture so that white objects appear brighter. Adjust the colour temperature of the picture so that white objects appear brighter. " This function may not be supported depending on the model. "...
Page 60: Gamma
Gamma Flesh Tone Adjust the mid-range brightness of the picture. Adjust the flesh tone colour by increasing or decreasing red levels. • ST.2084 BT.1886 S Curve RGB Only Mode " Gamma settings HLG, ST.2084, and BT.1886 may change depending on the input video settings.
Page 61: Input Signal Plus
Input Signal Plus Resolutions for Input Signals supported by QPR-8K model series Expands the input signal range for HDMI connections. Check the resolutions for input signals supported by QPR-8K model series. • HDMI1 (Off Input Signal Plus is set to "...
Page 62: Picture Options
Picture Options Colour Tone Select the colour tone that best suits your viewing preferences. MENU m → Picture → Picture Options → ENTER E • Cool Standard Warm1 Warm2 Natural " Settings can be adjusted and stored for each external device connected to an input on the product. "...
Page 63: Local Dimming
Local Dimming Picture Options Adjust brightness levels of individual on-screen areas for optimum contrast. Colour Tone • Standard High " Models with Dynamic Backlight are not supported. Digital Clean View HDMI Black Level Auto Dynamic Backlight Film Mode Automatically adjust the backlight to provide the best possible screen contrast under the current conditions. •...
Page 64: Picture Size Settings
Picture Size Settings Choose size and aspect ratio picture displayed on screen. " Some external devices and applications may not support this function. MENU m → Picture → Picture Size Settings → ENTER E Picture Size Different screen adjustment options are displayed depending on the current input source. Picture Size Settings "...
Page 65: Reset Picture
Reset Picture Restore all picture settings to the factory default. MENU m → Picture → Reset Picture → ENTER E Picture Reset Picture " The displayed image may differ depending on the model.
Page 66: Onscreen Display
Chapter 07 OnScreen Display Display Orientation Onscreen Menu Orientation Select whether the onscreen menu should be displayed in landscape or portrait orientation. MENU m → OnScreen Display → Display Orientation → ENTER E • Landscape: Display the menu in landscape mode. •...
Page 67: Screen Protection
Screen Protection Auto Protection Time If the screen displays a still image for a certain period of time you define, the product activates the screen saver to prevent the formation of burnt in ghost images on the screen. MENU m → OnScreen Display →...
Page 68 Timer Screen Burn Protection You can set the timer for Screen Burn Protection. Pixel Shift Screen Burn Protection feature stops automatically after a specified period of time. Timer Timer Immediate display Repeat: Display the image retention-preventive pattern set in Mode at specified time intervals(Period).
Page 69 Immediate display Screen Burn Protection Select the screen saver you want to display immediately. Pixel Shift • Pixel Rolling bar Fading screen Timer Immediate display " The displayed image may differ depending on the model.
Page 70: Message Display
Message Display Source Info Select whether to display the source OSD when the input source changes. MENU m → OnScreen Display → Message Display → ENTER E • No Signal Message Message Display Select whether to display the no-signal OSD when no signal is detected. Source Info The message No Cable Connected...
Page 71: Language
Language Set the menu language. " A change to the language setting will only be applied to the onscreen menu display. It will not be applied to other functions on your PC. MENU m → OnScreen Display → Language → ENTER E OnScreen Display Language English...
Page 72: Sound Adjustment
Chapter 08 Sound Adjustment Configure the Sound settings for the product. " This function may not be supported depending on the model. Sound Mode You can select a sound mode to suit your personal preferences. • Standard: Selects the normal sound mode. •...
Page 73: Balance
Balance HDMI Sound MENU m → Sound → Balance → ENTER E MENU m → Sound → HDMI Sound → ENTER E Adjust speaker volume levels for sound balance optimisation. Select whether to hear from AV(HDMI) or PC(DVI). • Balance L/R: Adjusts the balance between the left and right speaker.
Page 74: Digital Output Audio Delay
Digital Output Audio Delay Auto Volume MENU m → Sound → Digital Output Audio Delay → ENTER E MENU m → Sound → Auto Volume → ENTER E Adjust the delay time between audio and video tracks. This function is only available when the Automatically adjusts the volume level when you change video sources or content so the level device is connected via SPDIF.
Page 75: Network
Chapter 09 Network Network Status Open Network Settings MENU m → Network → Network Status → ENTER E MENU m → Network → Open Network Settings → ENTER E You can check the current network and Internet status. Configure network settings to connect to an available network. Network Type "...
Page 76: Network Settings (Wired)
Network Settings (Wired) • Depending on how your network is configured, you may be able to attach your product to your LAN by connecting the LAN port on the back of your product directly to a network wall outlet using a LAN cable. See the diagram below.
Page 77 Set the network connection to use Internet services such as perform software upgrades. How to set up manually Network Type Wired from the Open Network Settings page. Automatic Open Network Settings (Wired) The network test screen appears and the verification process starts. Press Cancel. The verification process stops.
Page 78: Network Settings (Wireless)
" If the desired wireless router does not appear, select Refresh to search again. Samsung recommends using IEEE 802.11n. When you play video over a network connection, the " If the router cannot be found after retrying, select the Network.
Page 79 Manual Network Setup (Wireless) How to set up manually Network Type Wireless from the Open Network Settings page. Offices may use static IP addresses. Network function searches for available wireless networks. When done, it displays a list If this is the case, ask the network administrator for the Address, Subnet Mask,...
Page 80: Use Wps
IPv6 Use WPS " This function may not be supported depending on the model. MENU m → Network → IPv6 → ENTER E How to set up using Use WPS Enable or disable IPv6. • If your router has a Use WPS button, follow these steps.
Page 81: Server Network Settings
→ ENTER E " For the MagicInfo Server user guide, visit the following website: http://displaysolutions. Select or enter a device name. samsung.com → Support → Resources → MagicInfo Web Manual. This name can be shown on network device over the network. •...
Page 82: System
Chapter 10 System Accessibility High Contrast Set the background and font to high-contrast colours in Menu. Menu transparencies become opaque when the option is selected. MENU m → System → Accessibility → ENTER E • System Enlarge Accessibility Enlarge the size of the Menu area. •...
Page 83: Start Setup
Start Setup Go through the initial setup steps like you did the first time you used this product. " Enter your 4 digit PIN number. The default PIN number is "0-0-0-0". If you want to change the PIN number, use the Change PIN function.
Page 84: Touch Control
Admin Menu Lock Set the Admin Menu Lock to display the administrator settings menu when you tap and hold the finger on the Device to Control Samsung SMART Signage screen. • " Available only when Touch Control is set to On.
Page 85: Time
Time You can configure Clock Set or DST. Configure various time-related settings. Clock Set MENU m → System → Time → ENTER E Select Clock Set. Select Date or Time, and then press E. Use the number buttons to enter numbers or press the up and down arrow buttons. Use the left and right arrow Time buttons to move from one entry field to the next.
Page 86: Auto Source Switching
Auto Source Switching Auto Source Switching Switch to preset source or another source when the main source device gets disconnected. MENU m → System → Auto Source Switching → ENTER E Primary Source Recovery Auto Source Switching Select whether to restore the selected primary input source when a primary input source is activated. "...
Page 87: Power Control
Power Control Auto Power On This feature automatically turns on the product as soon as it is plugged in. Pressing the power button is not needed. MENU m → System → Power Control → ENTER E • " If you have set this feature to for a videowall display, wait for about 2 minutes before connecting the power cable.
Page 88: Standby Control
Standby Control Power Control You can set the screen standby mode to be applied when an input signal is received. Auto Power On " This function may not be supported depending on the model. PC module power • Auto The display stays off to save energy until working signals are detected even if there is an external device connected.
Page 89: Eco Solution
Eco Solution Brightness Limit Turn the Brightness Limit on or off. If you select On, the display won't have the maximum brightness, but you will save energy. MENU m → System → Eco Solution → ENTER E • " This function may not be supported depending on the model. Eco Solution Energy Saving Mode Brightness Limit...
Page 90: Screen Lamp Schedule
Screen Lamp Schedule Eco Solution Brightness Limit Screen Lamp Schedule Energy Saving Mode Enable or disable the lamp schedule. • Eco Sensor Schedule 1, Schedule 2 Minimum Backlight Screen Lamp Schedule Time No Signal Power Off 15 minutes The panel brightness will change to the brightness set in Lamp at a specified time.
Page 91: Temperature Control
Temperature Control This function detects the internal temperature of the product. You can specify the temperature range that is acceptable. The default temperature is set to 77 °C. MENU m → System → Temperature Control → ENTER E The recommended operating temperature for this product is 75 to 80 °C. "...
Page 92: Fan And Temperature
Fan and Temperature Fan Settings MENU m → System → Fan and Temperature → ENTER E MENU m → System → Fan Settings → ENTER E It sets items related to the speed and temperature of the fan in each set. It sets items related to the speed and temperature of the fan in each set.
Page 93: External Device Manager
External Device Manager Manage external devices connected to your signage. " This function may not be supported depending on the model. MENU m → System → External Device Manager → ENTER E Input Device Manager Set up keyboards to use with your product. You can add keyboards and configure their setting. External Device Manager "...
Page 94: Device Connection Manager
Device Connection Manager External Device Manager Allow devices, like smartphones and tablets, on your network to share content with your product. Input Device Manager Access Notification Device Connection Manager Display a notification when a device such as a smartphone or tablet, is connected. If you use a Wi-Fi network that requires a password, turn off this option to automatically connect with devices without viewing notifications.
Page 95: Play Via
Play via Select the appropriate Play via mode depending on the environment where you are using the product. The home screen may be different depending on the setting. • MagicInfo URL Launcher MENU m → System → Play via → ENTER E System Play via MagicInfo...
Page 96: Security
Security Safety Lock On " Enter your 4 digit PIN number. The default PIN number is "0-0-0-0". If you want to change the PIN number, use the Change PIN function. MENU m → System → Security → ENTER E " Change the PIN to keep your device secure. Turn Safety Lock On on or off.
Page 97: Usb Auto Play Lock
Premium application and published to the USB device you are using. The MagicInfo Premium application programme is available on the website. (http://displaysolutions. Secured Protocol samsung.com) " When published to a USB device, your Published Content is saved to Contents and Secure the protocol between this device and other devices.
Page 98: Certificate Manager Or Wpa Certificate Manager
Certificate Manager or WPA Certificate Manager Manage the certificates installed on this device. " Limited supports for Enterprise WPA2 (TLS/TTLS/PEAP) certified models only. " This function may not be supported depending on the model. Install Certificate Connect a USB flash drive that contains certificates to install them on this device. Certificate List View and manage the certificates installed on this device.
Page 99: General
Samsung product remote control. The Anynet+ system can be used only with Samsung devices that have the Anynet+ feature. To be sure your Samsung device has this feature, check if there is an Anynet+ logo on it. DICOM Simulation Mode •...
Page 100 Troubleshooting for Anynet+ Problem Possible Solution • Check if the device is an Anynet+ device. The Anynet+ system supports Anynet+ devices only. • Check if the Anynet+ device power cord is properly connected. • Check the Anynet+ device’s Video/Audio/HDMI cable connections. •...
Page 101: Hdmi Hot Plug
" You can download a custom logo into the product from an external USB device. " The file name of the custom logo you want to download must be saved as “samsung” in all small letters. " The displayed image may differ depending on the model.
Page 102: Game Mode
Game Mode General When connecting to a game console such as PlayStation™ or Xbox™, you can enjoy a more realistic gaming Smart Security experience by selecting game mode. • Anynet+ (HDMI-CEC) " If you connect other external devices while Game Mode is on, the screen may not be in good condition.
Page 103: Frame Alignment
Frame Alignment Improve the screen alignment between devices when using the video wall function. • Auto " Available for Video Wall models only. MENU m → System → Frame Alignment → ENTER E System Frame Alignment Auto " The displayed image may differ depending on the model. Reset System Reset all system settings to default.
Page 104: Support
Software Update menu lets you upgrade your product software to the latest version. You can view the address of the Samsung website, the call centre phone number, your product's model number, software version, Open Source Licence and other information. " Be careful not to turn off the power until the upgrade is complete. The product will turn off and on automatically after completing the software upgrade.
Page 105: Reset All
Reset All MENU m → Support → Reset All → ENTER E This option returns all the current settings for a display to the default factory settings.
Page 106: Troubleshooting Guide
Chapter 12 Troubleshooting Guide Requirements Before Contacting Samsung Customer Service Centre Testing the Product " Follow the instruction on the right to test your product before Check if your product is operating normally by using the product test function. requesting for service. If the If the screen remains blank while the power indicator blinks even when the product is correctly connected to a PC, perform product testing.
Page 107: Check The Followings
Check the followings. Installation issue (PC mode) The screen keeps switching on and off. Check that the cable between the product and the PC is connected correctly. The blank spaces found on the screen have nothing to do with the product. Blank spaces on the screen are caused by the PC or graphics card.
Page 108 Screen issue The screen appears unstable and shaky. Check that the resolution and frequency of the PC and graphics card are set within a range compatible with the product. Then, change the screen settings if required by referring to 'Preset There are shadows or ghost images left on the screen.
Page 109 Check the cable connections. I see red, green, and blue. This issue may happen when the panel of the product is defective. Contact a Samsung Service Centre to resolve the issue. The screen may freeze when a resolution other than the recommended resolution is used or The display looks unstable and then freezes.
Page 110 Sound issue (For models with built-in speakers) If an HDMI cable or a DP cable is connected, check the audio output settings on the PC. Go to Sound and change Sound Output to Internal. If a source device is used •...
Page 111 Source device issue A beeping sound is heard when my PC is booting. If a beeping sound is heard when your PC is booting, have your PC serviced. Touch function issues Check whether the TOUCH OUT port on the product is connected to a USB port on the PC using Touching does not work when PC connection is used.
Page 112 Other issue Displayed picture colours may not look normal. Video or sound may not be available. This can occur if a source device that only supports an older version of the HDMI standard is connected to the product. There is no sound in HDMI mode. If these issues occur, connect an audio cable along with the HDMI cable.
Page 113: Appendix
External impact or drop. " When the service is requested, in spite of in warranty, we may charge you for a visit from a • Use of supplies or separately sold product unspecified by Samsung. service technician in the following cases. •...
Page 114: Prevention Of Afterimage Burn-In
20:30 20:30 Such a voltage difference between electrodes increases with time and makes the liquid crystals SAMSUNG SAMSUNG thinner. When this occurs, a previous image can remain on the screen when the pattern changes. 21:10...

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Samsung QHR Series User Manual

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