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Dell OptiPlex 3080 Small Form Factor Service Manual
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Dell OptiPlex 3080 Small Form Factor Service Manual

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OptiPlex 3080 Small Form Factor
Service Manual
Regulatory Model: D15S
Regulatory Type: D15S002
May 2020
Rev. A00

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Summary of Contents for Dell OptiPlex 3080 Small Form Factor

  • Page 1 OptiPlex 3080 Small Form Factor Service Manual Regulatory Model: D15S Regulatory Type: D15S002 May 2020 Rev. A00...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2020 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    NVIDIA GeForce GT 730............................10 AMD Radeon RX 640..............................11 AMD Radeon R5 430..............................12 System management features............................12 Dell Client Command Suite for In-Band systems management ............13 Chapter 3: Field service information.................... 14 Recommended tools................................14 Screw List.................................... 14 Side cover.................................... 15 Removing the side cover............................15...
  • Page 4 System board..................................51 Removing the system board............................51 Installing the system board............................54 Chapter 4: Troubleshooting......................59 Dell SupportAssist Pre-boot System Performance Check diagnostics..............59 Running the SupportAssist Pre-Boot System Performance Check..............59 Diagnostic LED behavior..............................60 Diagnostic error messages...............................61 System error messages..............................64 WiFi power cycle................................

  • Page 5: Chapter 1: Working On Your Computer

    You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that is shipped with the product or at www.dell.com/regulatory_compliance.

  • Page 6: Safety Precautions

    ESD protection is an increasing concern. Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.

  • Page 7: Esd Field Service Kit

    Always place parts in your hand, on the ESD mat, in the system, or inside an anti-static bag. ● Transporting Sensitive Components – When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport. Working on your computer...

  • Page 8: After Working Inside Your Computer

    It is recommended that all field service technicians use the traditional wired ESD grounding wrist strap and protective anti-static mat at all times when servicing Dell products. In addition, it is critical that technicians keep sensitive parts separate from all insulator parts while performing service and that they use anti-static bags for transporting sensitive components.

  • Page 9: Chapter 2: Technology And Components

    Technology and components This chapter details the technology and components available in the system. Topics: • Graphics options • System management features Graphics options Intel UHD 610 Graphics Table 1. Intel UHD 610 Graphics specifications Intel UHD 610 Graphics Bus Type Integrated Memory Type Graphics Level...

  • Page 10: Nvidia Geforce Gt 730

    Table 2. Intel UHD 630 Graphics specifications (continued) Intel UHD 630 Graphics Operating Systems Graphics/ Video API Support DirectX 12, OpenGL (4.5 from Intel CML POR) Supports maximum resolution ● DP: 4096 x 2304 @60 Hz, 24 bpp ● Option DP: 4096 x 2304 @60 Hz ●...

  • Page 11: Amd Radeon Rx 640

    Table 3. NVIDIA GeForce GT 730 specifications (continued) Feature Values Power consumption ● 20 W TDP 30 W TGP 3D mark performance ● 3DMark 11 (P): E4131 ● 3Dmark Vantage(P): AMD Radeon RX 640 Table 4. AMD Radeon RX 640 specifications Feature Values 1.2 GHz...

  • Page 12: Amd Radeon R5 430

    Dell Client Command Suite. In-Band management is when the system has a functional operating system and the device is connected to a network so that it can be managed. The Dell Client Command Suite of tools can be leveraged individually or with a systems management console like SCCM, LANDESK, KACE, etc.

  • Page 13: Dell Client Command Suite For In-Band Systems Management

    OS-consumable state. Dell Command l Configure is a graphical user interface (GUI) admin tool for configuring and deploying hardware settings in a pre-OS or post-OS environment, and it operates seamlessly with SCCM and Airwatch and can be self-integrated into LANDesk and KACE.

  • Page 14: Chapter 3: Field Service Information

    Field service information Topics: • Recommended tools • Screw List • Side cover • Intrusion switch • Front bezel • Hard-drive assembly • Solid-state drive • Optical drive • WLAN card • Heat sink • Coin-cell battery • Expansion card •...

  • Page 15: Side Cover

    Table 6. Screw list (continued) Component Screw type Quantity Image System board #6-32 Side cover Removing the side cover Prerequisites 1. Follow the procedure in before working inside your computer. NOTE: Ensure that you remove the security cable from the security-cable slot (if applicable). About this task The following images indicate the location of the side panels and provide a visual representation of the removal procedure.

  • Page 16: Installing The Side Cover

    Steps 1. Press down on the release latch until your hear a click. 2. Slide the side cover towards the back of the system. 3. Lift the side cover from the system. Installing the side cover Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the side panels and provides a visual representation of the installation procedure.
  • Page 17 Steps 1. Locate the side cover slot on your computer. 2. Slide the side cover towards the front of the system till you hear the release latch click. Next steps 1. Follow the procedure in after working inside your computer. Field service information...

  • Page 18: Intrusion Switch

    Intrusion switch Removing the intrusion switch Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the Side cover About this task The following images indicate the location of the intrusion switch and provide a visual representation of the removal procedure. Steps 1.

  • Page 19: Front Bezel

    Steps 1. Insert the intrusion switch into the slot on the chassis. 2. Connect the intrusion switch cable to the system board . Next steps 1. Install the Side cover 2. Follow the procedure in After working inside your computer. Front bezel Removing the front bezel Prerequisites...

  • Page 20: Installing The Front Bezel

    Steps 1. Pry the retention tabs to release the front bezel from the system. 2. Remove the front bezel from the system. Installing the front bezel Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the front bezel and provides a visual representation of the installation procedure.

  • Page 21: Hard-Drive Assembly

    Steps 1. Position the bezel to align the tab holders with the slots on the system chassis. 2. Press the bezel until the tabs click into place. Next steps 1. Install the side cover. 2. Follow the procedure in after working inside your computer. Hard-drive assembly Removing the 2.5 in.

  • Page 22: Removing The Hard Drive Bracket

    Steps 1. Disconnect the hard drive data cable and power cable from the connectors on the hard drive. 2. Remove the 6-32 screw. 3. Release the hard drive assembly from the notch and slide the hard drive assembly out. NOTE: Note the orientation of the hard drive so that you can replace it correctly.

  • Page 23: Installing The 2.5 In. Hard Drive Assembly

    Steps 1. Locate the hard drive bracket on your computer. 2. Remove the eight M3x3 screws from the hard drive bracket. Installing the 2.5 in. hard drive assembly Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the 2.5 in.

  • Page 24: Installing The Hard Drive Bracket

    Steps 1. Insert the hard drive assembly into the slot on the system and slide the hard drive assembly down. 2. Press down the hard drive assembly, until it clicks into place. 3. Replace the 6-32 screw to fix the hard drive assembly. 4.

  • Page 25: Solid-State Drive

    Steps 1. Replace the eight M3x3 screws to secure the hard drive bracket. 2. Align and insert the drive bracket with the slots on the drive. Next steps 1. Install the 2.5 in. hard drive assembly. 2. Install the front bezel. 3.

  • Page 26: Installing The M.2 2230 Pcie Solid-State Drive

    3. Remove the front bezel. 4. Remove the 2.5 in. hard drive assembly. About this task The following images indicate the location of the solid-state drive and provide a visual representation of the removal procedure. Steps 1. Remove the screw (M2x3) that secures the solid-state drive to the system board. 2.

  • Page 27: Removing The M.2 2280 Pcie Solid-State Drive

    Steps 1. Align the notch on the solid-state drive with the tab on the solid-state drive slot. 2. Insert the solid-state drive at a 45-degree angle into the system board. 3. Replace the screw (M2X3) that secures the M.2 PCIe solid-state drive to the system board. Next steps 1.

  • Page 28: Installing The M.2 2280 Pcie Solid-State Drive

    Steps 1. Remove the screw (M2x3) that secures the solid-state drive to the system board. 2. Slide and lift the solid-state drive off the system board. Installing the M.2 2280 PCIe solid-state drive Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the solid-state drive and provides a visual representation of the installation procedure.

  • Page 29: Optical Drive

    Steps 1. Align the notch on the solid-state drive with the tab on the solid-state drive slot. 2. Insert the solid-state drive at a 45-degree angle into the system board. 3. Replace the screw (M2X3) that secures the M.2 PCIe solid-state drive to the system board. Next steps 1.

  • Page 30: Installing The Slim Optical-Drive

    Steps 1. Press the release tab on the optical drive/ hard drive module. 2. Slide the optical drive out of the optical drive/ hard drive module. 3. Optical drive unit. 4. Optical drive/ hard drive module. Installing the slim optical-drive Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
  • Page 31 About this task The following image indicates the location of the slim optical-drive and provides a visual representation of the installation procedure. Steps 1. Optical drive/ hard drive module. 2. Optical drive unit. 3. Insert the optical drive into the optical drive/ hard drive module. 4.

  • Page 32: Wlan Card

    WLAN card Removing the WLAN card Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the side cover. 3. Remove the front bezel. 4. Remove the 2.5 in. hard drive assembly. About this task The following images indicate the location of the wireless card and provide a visual representation of the removal procedure. Steps 1.

  • Page 33: Installing The Wlan Card

    Installing the WLAN card Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the wireless card and provides a visual representation of the installation procedure. Steps 1.

  • Page 34: Heat Sink

    4. Replace the (M2x3) screw to secure the plastic tab to the WLAN card. Next steps 1. Install the 2.5 in. hard drive assembly. 2. Install the front bezel. 3. Install the side cover. 4. Follow the procedure in after working inside your computer. Heat sink Removing the heat-sink Prerequisites...

  • Page 35: Coin-Cell Battery

    About this task The following image indicates the location of the VR heat sink and provides a visual representation of the installation procedure. Steps 1. Place the heat sink on the processor. 2. Tighten the captive screws that secure the heat-sink to the system board and connect the heat sink fan cable to the system board.

  • Page 36: Installing The Coin-Cell Battery

    Steps 1. Using a plastic scribe, gently pry the coin-cell battery out of the slot on the system board. 2. Remove the coin-cell battery away from the system. Installing the coin-cell battery Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the coin-cell battery and provides a visual representation of the installation procedure.

  • Page 37: Expansion Card

    Steps 1. Insert the coin cell battery with the "+" sign facing up and slide it under the securing tabs at the positive side of the connector. 2. Press the battery into the connector until it locks into place. Next steps 1.

  • Page 38: Installing The Graphics Card

    Steps 1. Pull the metal tab to open the expansion card latch. 2. Pull the release tab at the base of the expansion card. 3. Lift the expansion card away from the connector on the system board. Installing the graphics card Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.

  • Page 39: Memory Modules

    Steps 1. Align the expansion card with the connector on the system board. 2. Place the card in the connector and press down firmly. Ensure that the card is firmly seated. 3. Close the expansion card latch and press it until it clicks into place. Next steps 1.

  • Page 40: Installing The Memory Modules

    3. Remove the front bezel. 4. Remove the 2.5 in. hard drive assembly. About this task The following images indicate the location of the memory modules and provide a visual representation of the removal procedure. Steps 1. Pull the securing clips from the memory module until the memory module pops up. 2.

  • Page 41: Processor

    Steps 1. Align the notch on the memory module with the tab on the memory-module slot. 2. Slide the memory module firmly into the slot at an angle and press the memory module down until it clicks into place. NOTE: If you do not hear the click, remove the memory module and reinstall it.

  • Page 42: Installing The Processor

    Steps 1. Press down and push the release lever away from the processor to release it from the securing tab. 2. Lift the lever upward to lift the processor cover. CAUTION: When removing the processor, do not touch any of the pins inside the socket or allow any objects to fall on the pins in the socket.
  • Page 43 Steps 1. Align the pin-1 corner of the processor with the pin 1 corner of the processor socket, and then place the processor in the processor socket. NOTE: The pin-1 corner of the processor has a triangle that aligns with the triangle on the pin-1 corner on the processor socket.

  • Page 44: Power-Supply Unit

    Power-supply unit Removing the power-supply unit Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the Side cover 3. Remove the Front bezel 4. Remove the Hard drive and optical drive module NOTE: Note the routing of cables as you must route them again after you complete the task. About this task The following images indicate the location of the power-supply unit and provide a visual representation of the removal procedure.
  • Page 45 Field service information...
  • Page 46 Field service information...

  • Page 47: Installing The Power-Supply Unit

    Steps 1. Unroute the SATA cables from the retention clip on the support bracket. 2. Remove the two screws (M6X32) and slide the support bracket out from the slot. 3. Unroute the power-supply cable from the retention clip on the chassis. 4.
  • Page 48 Field service information...
  • Page 49 Field service information...
  • Page 50 Field service information...

  • Page 51: System Board

    Steps 1. Align and place the power-supply unit into the slot on the chassis. 2. Slide the power-supply unit into the slot until it clicks in place. 3. Replace the three screws (M6X32) to secure the power-supply unit to the chassis. 4.
  • Page 52 Field service information...
  • Page 53 Field service information...

  • Page 54: Installing The System Board

    Steps 1. Remove the screw (6-32) that secures the I/O panel. 2. Lift the I/O panel away from the system board. 3. Disconnect the intrusion switch cable. 4. Disconnect the system board power supply cables. 5. Disconnect the power button switch cable. 6.
  • Page 55 Field service information...
  • Page 56 Field service information...
  • Page 57 Steps 1. Align and lower the system board into the system until the connectors at the back of the system board align with the slots on the chassis, and the screw holes on the system board align with the standoffs on the system. 2.
  • Page 58 3. Install the WLAN card. 4. Install the solid-state drive. 5. Install the hard drive assembly. 6. Install the front bezel. 7. Install the side cover. 8. Follow the procedure in after working inside your computer. Field service information...

  • Page 59: Chapter 4: Troubleshooting

    Check diagnostics About this task The SupportAssist diagnostics (also known as system diagnostics) performs a complete check of your hardware. The Dell SupportAssist Pre-boot System Performance Check diagnostics is embedded with the BIOS and is launched by the BIOS internally. The embedded system diagnostics provides a set of options for particular devices or device groups allowing you to: ●...

  • Page 60: Diagnostic Led Behavior

    Diagnostic LED behavior Table 8. Diagnostic LED behavior Blinking pattern Amber White Problem description Suggested resolution Unrecoverable SPI Flash Failure CPU failure ● Run the Intel CPU diagnostics tools. ● If problem persists, replace the system board. System board failure (included ●...

  • Page 61: Diagnostic Error Messages

    CACHE DISABLED DUE TO FAILURE The primary cache internal to the microprocessor has failed. Contact Dell CD DRIVE CONTROLLER FAILURE The optical drive does not respond to commands from the computer.
  • Page 62 Then, shut down the computer, reinstall the hard drive, and restart the computer. If the problem persists, try another drive. Run the Hard Disk Drive tests in Dell Diagnostics. INSERT BOOTABLE MEDIA The operating system is trying to boot to non-bootable media, such as an optical drive.
  • Page 63 The operating system cannot find a specific track on the hard drive. SHUTDOWN FAILURE A chip on the system board may be malfunctioning. Run the System Set tests in Dell Diagnostics. If the message reappears, Contact Dell. TIME-OF-DAY CLOCK LOST POWER System configuration settings are corrupted. Connect your computer to an electrical outlet to charge the battery.

  • Page 64: System Error Messages

    The computer failed to complete the boot routine three system have failed at checkpoint [nnnn]. For consecutive times for the same error. help in resolving this problem, please note this checkpoint and contact Dell Technical Support CMOS checksum error RTC is reset, BIOS Setup default has been loaded.
  • Page 65 5. Turn on the wireless router. 6. Turn on the modem. 7. Turn on your computer. Troubleshooting...

  • Page 66: Chapter 5: Getting Help

    About this task Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: Steps 1.

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