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Dell Precision 7720 Owner's Manual
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Dell Precision 7720 Owner's Manual

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Dell Precision 7720
Owner's Manual
Regulatory Model: P29E
Regulatory Type: P29E002

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Summary of Contents for Dell Precision 7720

  • Page 1 Dell Precision 7720 Owner's Manual Regulatory Model: P29E Regulatory Type: P29E002...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2020 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents 1 Working on your computer......................8 Safety instructions.................................8 Turning Off Your Computer..............................8 Turning off your — Windows.............................. 9 Before working inside your computer..........................9 After working inside your computer............................9 2 Disassembly and reassembly......................11 SD card....................................11 Removing SD card................................11 Installing SD card................................11 Battery cover..................................11 Removing the battery cover............................11...
  • Page 4 Coin-cell battery.................................. 23 Removing the coin cell battery............................ 23 Installing the coin cell battery............................24 Power connector port.................................24 Removing the power connector port..........................24 Installing the power connector port..........................25 Palm rest....................................25 Removing the palmrest..............................25 Installing the palmrest..............................26 Fingerprint reader................................27 Removing the fingerprint reader..........................27 Installing the fingerprint reader............................
  • Page 5 Removing the display panel............................45 Installing the display panel.............................47 Display bracket..................................48 Removing the display bracket............................48 Installing the display bracket............................48 Display hinges..................................49 Removing the display hinge............................49 Installing the display hinge............................49 Display cover..................................50 Replacing the display cover............................50 eDP cable....................................51 Removing the eDP cable............................... 51 Installing the eDP cable..............................52 Camera....................................52 Removing the camera..............................
  • Page 6 System Configuration screen options.........................66 Video screen options..............................69 Security screen options..............................69 Secure Boot screen options............................70 Intel Software Guard Extensions screen options....................... 71 Performance screen options............................71 Power Management screen options..........................71 POST Behavior screen options............................ 73 Manageability screen options............................73 Virtualization support screen options..........................74 Wireless screen options..............................
  • Page 7 Testing memory using ePSA..............................85 8 Contacting Dell.......................... 86 Contents...

  • Page 8: Working On Your Computer

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 9: Turning Off Your - Windows

    CAUTION: To avoid damage to the computer, use only the battery designed for this particular Dell computer. Do not use batteries designed for other Dell computers. 1. Connect any external devices, such as a port replicator or media base, and replace any cards, such as an ExpressCard.
  • Page 10 CAUTION: To connect a network cable, first plug the cable into the network device and then plug it into the computer. 3. Connect your computer and all attached devices to their electrical outlets. 4. Turn on your computer. Working on your computer...

  • Page 11: Disassembly And Reassembly

    Disassembly and reassembly SD card Removing SD card 1. Follow the procedure in Before working inside your computer. 2. Press in on the SD card to release it from the computer. 3. Remove the SD card from the computer. Installing SD card 1.

  • Page 12: Installing The Battery Cover

    If the battery gets stuck inside your computer as a result of swelling, do not try to release it as puncturing, bending, or crushing a lithium-ion battery can be dangerous. In such an instance, contact Dell technical support for assistance. See www.dell.com/contactdell.

  • Page 13: Installing The Battery

    Installing the battery 1. Slide the battery into its slot until it clicks into place. 2. Install the battery cover. 3. Follow the procedure in After working inside your computer Hard drive Removing the hard drive 1. Follow the procedure in Before working inside your computer.

  • Page 14: Installing The Hard Drive

    4. Remove the M3.0x3.0 screws that secure the hard drive. Lift the hard drive from the bracket. Installing the hard drive 1. Replace the M3.0x3.0 screws to secure the hard drive to the hard drive bracket. 2. Insert the hard drive into its slot in the computer. 3.

  • Page 15: Hard Drive Cable Connector

    Hard drive cable connector Removing the hard drive cable connector 1. Follow the procedures in Before working inside your computer. 2. Remove the: battery cover battery base cover hard drive 3. To remove the hard drive cable connector: a) Remove the M2.5x5.0 screws that secure the hard drive connector to the system board [1]. b) Remove the hard drive cable connector from the computer [2].

  • Page 16: Keyboard Lattice And Keyboard

    Keyboard lattice and Keyboard Removing the keyboard 1. Follow the procedures in Before working inside your computer. 2. Remove the: battery cover battery hard drive 3. To remove keyboard cable: a) Disconnect the keyboard cables from the touchpad board [1, 2] 4.

  • Page 17: Installing The Keyboard

    Installing the keyboard 1. Align the keyboard and route the cables back through to the bottom of the compartment. 2. Press and align the keyboard to its compartment. 3. Replace the screws to secure the keyboard to the computer. 4. Slide the keyboard trim and align it to its position on the computer. Ensure that the keyboard trim clicks into its place 5.

  • Page 18: Installing The Primary Memory Module

    Installing the primary memory module 1. Insert the memory module into the memory socket. NOTE: Installing one or three memory modules leads to system performance issues. 2. Press the clips to secure the memory module to the system board. 3. Install the: base cover battery battery cover...

  • Page 19: Installing The Secondary Memory Module

    Installing the secondary memory module 1. Insert the memory module into the memory socket. 2. Press the clips to secure the memory module to the system board. 3. Place the memory shield in its original position on the memory module and tighten the screw to secure it to the computer. 4.

  • Page 20: Installing The Base Cover

    Installing the base cover 1. Slide the base cover to align with the screw holes on the computer. 2. Replace the M2.5X5.0 screws to secure the base cover to the computer. 3. Install the: battery battery cover 4. Follow the procedure in After working inside your computer.

  • Page 21: Installing The Wwan Card

    Installing the WWAN card NOTE: Depending on the configuration you choose, you may or may not have WWAN card. 1. Slide the WWAN card to the WWAN card slot. 2. Replace the M2.0x3.0 screw to secure the WWAN card to the computer. 3.

  • Page 22: Installing The Wlan Card

    Installing the WLAN Card 1. Insert the WLAN card in its slot on the computer. 2. Route the antenna cables through the routing channel and connect them to the WLAN card. 3. Align the shield and tighten the M2.0x3.0 screw to secure the WLAN card to the computer. 4.

  • Page 23: Installing The M.2 Ssd Module

    Installing the M.2 SSD module 1. Place the SSD in its slot. 2. Replace the M2.0x3.0 screw to secure the SSD to the computer. 3. Place the thermal plate on the SSD. 4. Replace the M2.0x3.0 screw to secure the thermal plate to the computer. 5.

  • Page 24: Installing The Coin Cell Battery

    Installing the coin cell battery 1. Replace the coin cell battery in its slot on the computer. 2. Connect the coin cell battery cable to the comupter. NOTE: Ensure that the coin cell battery cable does not protrude outside its compartment. 3.

  • Page 25: Installing The Power Connector Port

    Installing the power connector port 1. Replace the power connector cable on the computer. 2. Route the cable through the routing channel 3. Replace the bracket. 4. Replace the M2.5x5.0 screw to secure the power connector port to the computer. 5.

  • Page 26: Installing The Palmrest

    4. To remove palmrest: a) Lift the tab and disconnect the fan cable [1] and system board cable [ 2]. b) Remove the 11 screws (M2.5x5.0)that secure the palmrest to the computer [3]. c) By using plastic scribe release the tabs on the edges of the palmrest and remove the palmrest from the computer [4]. Installing the palmrest 1.

  • Page 27: Fingerprint Reader

    4. Flip the computer and tighten the 15 screws (M2.5x5.0, M2.0x3.0) at the bottom of the computer. 5. Install the: keyboard hard drive base cover battery battery cover 6. Follow the procedure in After working inside your computer. Fingerprint reader Removing the fingerprint reader 1.

  • Page 28: Installing The Fingerprint Reader

    Installing the fingerprint reader 1. Align the fingerprint reader into its original position on the chassis. 2. Connect the finger print reader cable. 3. Place the metal bracket on the chassis. 4. Replace the M2.0X3 screws to secure the fingerprint reader to the chassis. 5.

  • Page 29: Installing The Power Switch Board

    1. Follow the procedure in Before working inside your computer. 2. Remove the: battery cover battery base cover hard drive keyboard palmrest 3. To remove power switch board: a) Disconnect the power switch board cable from the computer [1]. b) Remove the M2.0X3 screws that secure power switch board to the computer [2]. c) Remove the power switch board from the computer [3].

  • Page 30: Expresscard Reader

    ExpressCard Reader Removing the expresscard 1. Follow the procedure in Before working inside your computer. 2. Remove the: battery cover battery base cover hard drive keyboard palmrest 3. To remove expresscard: a) Disconnect the expresscard cable from the computer [1]. b) Remove the M2.5x5.0 screws that secure expresscard to the computer [2].

  • Page 31: Usb Board

    5. Follow the procedure in After working inside your computer. USB board Removing the USB board 1. Follow the procedure in Before working inside your computer. 2. Remove the: battery cover battery base cover hard drive keyboard palmrest 3. To remove USB board: a) Disconnect the USB board cable from the computer [1].

  • Page 32: Input-Output Board

    base cover battery battery cover 5. Follow the procedure in After working inside your computer. Input-Output board Removing the left Input-Output -IO board 1. Follow the procedure in Before working inside your computer. 2. Remove the: battery cover battery base cover hard drive keyboard palmrest...

  • Page 33: Removing The Right Input-Output - Io Board

    keyboard hard drive base cover battery battery cover 5. Follow the procedures in After working inside your computer. Removing the right Input-Output - IO board 1. Follow the procedure in Before working inside your computer. 2. Remove the: SD card battery cover battery base cover...

  • Page 34: Heat Sink

    hard drive base cover battery battery cover SD card 5. Follow the procedure in After working inside your computer. Heat sink Removing the heat sink assembly 1. Follow the procedure in Before working inside your computer. 2. Remove the: battery cover battery base cover hard drive...

  • Page 35: Graphics Card

    battery battery cover 5. Follow the procedure in After working inside your computer. Graphics card Removing the graphic card 1. Follow the procedure in Before working inside your computer. 2. Remove the: battery cover battery base cover hard drive keyboard palmrest heat sink 3.

  • Page 36: System Board

    base cover battery battery cover 4. Follow the procedure in After working inside your computer. System board Removing the system board 1. Follow the procedure in Before working inside your computer. 2. Remove the: SD card battery cover battery base cover hard drive keyboard hard drive cable...

  • Page 37: Installing The System Board

    4. To remove system board: a) Remove the M2.5X5.0 screws that secure the system board [1]. b) Slide and lift system board from the computer [2]. Installing the system board 1. Align the system board into its original position on the computer. 2.

  • Page 38: Led Board

    heat sink I/O board (right) I/O board (left) palmrest power connector port graphic card M.2 SSD card WWAN card WLAN card primary memory secondary memory HDD cable keyboard hard drive base cover battery battery cover SD card 6. Follow the procedure in After working inside your computer.

  • Page 39: Installing The Led Board

    Installing the LED board 1. Align the LED board to its original position on the computer. 2. Replace the M2.0x3.0 screw to secure the LED board to the computer. 3. Connect the LED-board cable to the LED board and secure it through the routing channel. 4.

  • Page 40: Installing The Speakers

    b) Unroute the speaker cable and remove the cable from the routing tabs. c) Lift the speakers, along with the speaker cable and remove it away from the computer [2]. Installing the speakers 1. Align the speakers along the slots on the computer. 2.
  • Page 41 palmrest 3. To remove hinge cap: a) Remove the M2.5x4.0 screws that secure the hinge caps [1]. b) Remove the hinge caps from the computer [2]. 4. To disconnect antenna cables: a) Flip the computer and remove the M2.0X3 screws from the computer [1]. b) Pull the antenna cables through the routing hole [2].

  • Page 42: Installing The Display Assembly

    Installing the display assembly 1. Insert the display assembly into the slots on the computer. 2. Replace the M2.0X3 screws to secure the display assembly in place. 3. Affix the tape on the heat sink. 4. Connect the eDP cable to the connectors on the system board. 5.

  • Page 43: Installing The Display Bezel

    display assembly 3. To remove display bezel: a) Pry up all the edges of the display bezel [1, 2, 3] using a plastic scribe. Installing the display bezel 1. Place the display bezel on the display assembly. 2. Press the edges of the display bezel until it clicks onto the display assembly. 3.
  • Page 44 palmrest display assembly display bezel 3. To remove screws from the display panel : a) Remove the M2.0X3 screws that secure the display panel to the display assembly [1]. b) Lift the display panel and turn the display panel over to access the eDP cable [2]. 4.

  • Page 45: Installing The Display Panel

    Installing the display panel 1. To install the display panel: a) Connect the eDP cable to the connector on the back of the display panel and affix the adhesive tape. b) Align the display panel with the tabs on the display assembly. c) Replace the M2.0X3 screws to secure the display panel to the display assembly.
  • Page 46 display bezel 3. To remove the display panel: a) Using a plastic scribe lift the edges of the display panel to disengage it from the display assembly. b) Lift the display panel and turn the display panel over to access the eDP and display cables. c) Peel the adhesive tape to access the eDP cable [1, 5].

  • Page 47: Installing The Display Panel

    Installing the display panel NOTE: For touch systems perform following steps. 1. To install the display panel for touch systems: a) Place the display panel on a flat surface. b) Connect the eDP and display cables to the connector on the back of the display panel and affix the adhesive tape. c) Turn the display assembly over.

  • Page 48: Display Bracket

    Display bracket Removing the display bracket 1. Follow the procedure in Before working inside your computer. 2. Remove the: battery cover battery base cover hard drive keyboard palmrest display assembly display bezel display panel 3. To remove display bracket: a) Remove the M2.5x4.0 screws that secure display cover [1]. b) Remove the display brackets from the display cover [2].

  • Page 49: Display Hinges

    keyboard hard drive base cover battery battery cover 4. Follow the procedure in After working inside your computer. Display hinges Removing the display hinge 1. Follow the procedure in Before working inside your computer. 2. Remove the: battery cover battery base cover hard drive keyboard...

  • Page 50: Display Cover

    2. Replace the M2.5x4.0 screws to secure the display hinge. 3. Install the: display panel display bezel display assembly palmrest keyboard hard drive base cover battery battery cover 4. Follow the procedure in After working inside your computer. Display cover Replacing the display cover 1.

  • Page 51: Edp Cable

    display bezel display assembly palmrest keyboard hard drive base cover battery battery cover 4. Follow the procedure in After working inside your computer. eDP cable Removing the eDP cable 1. Follow the procedure in Before working inside your computer. 2. Remove the: battery cover battery base cover...

  • Page 52: Installing The Edp Cable

    Installing the eDP cable 1. Route the eDP cable on the display cover. 2. Affix the eDP cable on the display cover. 3. Install the: display panel display bezel display assembly palmrest keyboard hard drive base cover battery battery cover 4.

  • Page 53: Installing The Camera

    Installing the camera 1. Place the camera module in its slot on the computer. 2. Connect the camera cable. 3. Affix the eDP cable. 4. Install the: display bezel display assembly palmrest keyboard hard drive base cover battery battery cover 5.

  • Page 54: Technology And Components

    Technology and components This chapter details the technology and components available in the system. Topics: • Power adapter • Processors • USB features • HDMI 1.4 Power adapter This laptop is shipped with 240 W power adapters. WARNING: When you disconnect the power adapter cable from the laptop, grasp the connector, not the cable itself, and then pull firmly but gently to avoid damaging the cable.

  • Page 55: Usb Features

    • Intel Clear Video HD - visual quality and color fidelity enhancements for HD playback and immersing web browsing • Integrated memory controller • Intel Smart Cache • Optional Intel vPro technology (on i5/i7) with Active Management Technology 11.6 • Intel Rapid Storage Technology NOTE: Windows 7 and 8 are not supported by systems with 7...

  • Page 56: Hdmi 1.4

    With today's ever increasing demands placed on data transfers with high-definition video content, terabyte storage devices, high megapixel count digital cameras etc., USB 2.0 may not be fast enough. Furthermore, no USB 2.0 connection could ever come close to the 480Mbps theoretical maximum throughput, making data transfer at around 320Mbps (40MB/s) —...
  • Page 57 NOTE: The HDMI 1.4 will provide 5.1 channel audio support. HDMI 1.4 Features • HDMI Ethernet Channel - Adds high-speed networking to an HDMI link, allowing users to take full advantage of their IP-enabled devices without a separate Ethernet cable •...

  • Page 58: System Specifications

    System specifications NOTE: Offerings may vary by region. The following specifications are only those required by law to ship with your computer. For more information about the configuration of your computer, go to Help and Support in your Windows operating system and select the option to view information about your computer. Topics: •...

  • Page 59: Memory

    L2 cache Up to 256 KB cache depending on processor type L3 cache Up to 8 MB cache depending on processor type Intel Smart cache Up to 8 MB cache depending on processor type with Last Level Cache Memory Feature Specification Type DDR4 SDRAM...

  • Page 60: Expansion Bus

    • Intel WiFi Link 8265 2x2 802.11ac+BT 4.2 (vPro) • Intel WiFi Link 8265 2x2 802.11ac NBT (vPro) • Dell DW 1820 2x2 802.11ac+BT 4.2 US Optional Mobile broadband and GPS • DW5811e (Gobi 4G/LTE - FMC) Expansion bus Feature...

  • Page 61: Keyboard

    Width 382.08 mm (15.04 inches) Diagonal 438.38 mm (17.25 inches) Active area (X/Y) • FHD (1920 x 1080) • UHD (3840 x 2160) • HD+ TN (1600x900) Maximum • FHD (1920 x 1080) resolution • UHD (3840 x 2160) • HD+ TN (1600x900) Maximum •...

  • Page 62: Camera

    Camera Features Specification Type CMOS Sensor Still Resolution 1280 x 720 Pixels (Maximum) Video Resolution 1280 x 720 Pixels (Maximum) Diagonal 74 degrees Storage Features Specification Storage: • 500GB 2.5" 7mm SATA (7200 RPM) Hard Drive • 1TB 2.5" 7mm SATA (7200 RPM) Hard Drive •...

  • Page 63: Ac Adpter

    • Discharge: 0°C to 70°C (32°F to 122°F) Non-Operating -20°C to 65°C (4°F to 149°F) Coin-cell battery 3 V CR2032 lithium ion cell AC adpter Features Specification Input voltage 100 VAC to 240 VAC Input current 3.50 A (maximum) Input frequency 50 Hz to 60 Hz Output power 240 W...

  • Page 64: Environmental

    Rear (non-touch) 1.39 inches (35.3mm) Width 16.41 inches (416.7mm) (inches/mm) Depth 11.07 inches (281.2 mm) (inches/mm) Environmental Feature Specification Temperature range: Operating 0°C to 40°C (32°F to 104°F) Storage –40°C to 65 °C (–40°F to 149°F) Relative humidity (maximum): Operating 10 % to 90 % (non-condensing) Storage 5 % to 95 % (non-condensing)

  • Page 65: System Setup

    Boot menu Press <F12> when the Dell logo appears to initiate a one-time boot menu with a list of the valid boot devices for the system. Diagnostics and BIOS Setup options are also included in this menu. The devices listed on the boot menu depend on the bootable devices in the system.

  • Page 66: System Setup Options

    Keys Navigation Moves to the next focus area. Moves to the previous page until you view the main screen. Pressing Esc in the main screen displays a message that prompts you to save any unsaved changes and restarts the system. System setup options NOTE: Depending on the laptop and its installed devices, the items listed in this section may or may not appear.
  • Page 67 If USB port is disabled, the OS cannot see any device attached to this port. The options are: • Enable Boot support (by default enable) • Enable Thunderbolt ports (by default enable) • Always Allow dell docks • Enable external USB ports Others: • Enable Thubderbolt Boot Support •...
  • Page 68 Option Description NOTE: USB keyboard and mouse always work in the BIOS setup irrespective of these settings. USB PowerShare This field configures the USB PowerShare feature behavior. This option allows you to charge external devices using the stored system battery power through the USB PowerShare port (disabled by default).. Audio This field enables or disables the integrated audio controller.

  • Page 69: Video Screen Options

    Video screen options Option Description LCD Brightness Allows you to set the display brightness depending upon the power source. On Battery(50% is default) and On AC (100 % default). Switchable • Enable Switchable Graphics (selected by default) Graphics • Enable Dock Display Port(selected by default) •...

  • Page 70: Secure Boot Screen Options

    Option Description UEFI Capsule Allows you to enable or disable. This option controls whether this system allows BIOS updated via UEFI capsule Firmware Updates update packages. The options are: • Enable UEFI Capsule Firmware—enabled by default Computrace Allows you to activate or disable the optional Computrace software The options are: •...

  • Page 71: Intel Software Guard Extensions Screen Options

    Intel Software Guard Extensions screen options Option Description Intel SGX Enable This field specifies you to provide a secured environment for running code/storing sensitive information in the context of the main OS. The options are: • Disabled • Enabled • Software controlled (default) Enclave Memory This option sets SGX Enclave Reserve Memory Size.
  • Page 72 Configuration • Standard — Fully charges your battery at a standard rate. • ExpressCharge — The battery charges over a shorter period of time using Dell’s fast charging technology. This option is enabled by default. • Primarily AC use •...

  • Page 73: Post Behavior Screen Options

    POST Behavior screen options Option Description Adapter Warnings Allows you to enable or disable the system setup (BIOS) warning messages when you use certain power adapters. Default setting: Enable Adapter Warnings Keypad Allows you to choose one of two methods to enable the keypad that is embedded in the internal keyboard. (Embedded) •...

  • Page 74: Virtualization Support Screen Options

    Virtualization support screen options Option Description Virtualization Allows you to enable or disable the Intel Virtualization Technology. Enable Intel Virtualization Technology (default). VT for Direct I/O Enables or disables the Virtual Machine Monitor (VMM) from utilizing the additional hardware capabilities provided by Intel®...

  • Page 75: System Log Screen Options

    If BitLocker is enabled, it must be suspended prior to updating the system BIOS, and then re-enabled after the BIOS update is completed. 1. Restart the computer. 2. Go to Dell.com/support. • Enter the Service Tag or Express Service Code and click Submit.

  • Page 76: Assigning A System Setup Password

    Assigning a system setup password You can assign a new System or Admin Password only when the status is in Not Set. To enter the system setup, press F2 immediately after a power-on or re-boot. 1. In the System BIOS or System Setup screen, select Security and press Enter. The Security screen is displayed.

  • Page 77: Software

    Downloading drivers 1. Turn on the notebook. 2. Go to Dell.com/support. 3. Click Product Support, enter the Service Tag of your notebook, and then click Submit. NOTE: If you do not have the Service Tag, use the auto detect feature or manually browse for your notebook model.

  • Page 78: Chipset Drivers

    NOTE: If you do not have the Service Tag, use the autodetect feature or manually browse for your computer model. 4. Click Drivers and Downloads. 5. Select the operating system installed in your computer. 6. Scroll down the page, expand Chipset, and select your chipset driver. 7.

  • Page 79: Intel Dynamic Platform And Thermal Framework Drivers

    Table 5. Intel management engine interface (MEI) drivers Before installation After installation Intel dynamic platform and thermal framework drivers Verify if the Intel dynamic platform and thermal framework drivers are already installed in the laptop. Table 6. Intel dynamic platform and thermal framework drivers Before installation After installation Intel rapid storage technology- RST drivers...

  • Page 80: Video Drivers

    After installation NOTE: For Precision 7720, based on the specifications of the system, one of the following graphics drivers will be displayed after installation: AMD Radeon Pro WX 4130, AMD Radeon Pro WX 7100, NVIDIA Quadro M1200, NVIDIA Quadro P3000, NVIDIA Quadro P4000 or NVIDIA Quadro P5000.

  • Page 81: Wireless And Bluetooth Drivers

    Table 12. Intel ethernet controller drivers Before installation After installation Wireless and bluetooth drivers Verify if the Wireless and bluetooth drivers are already installed in the laptop. • Intel Dual Band Wireless-AC 8265 • Qualcomm Dual Band QCA61X4A Table 13. Intel Dual Band Wireless-AC 8265 wireless network adapter driver Before installation After installation Table 14.

  • Page 82: Intel Thunderbolt Controller Driver

    Table 16. Touchpad driver Before installation After installation Intel thunderbolt controller driver Verify if the Intel thunderbolt controller driver are already installed in the laptop. Table 17. Intel thunderbolt controller driver Before installation After installation NOTE: Controller will only be shown in Device Manager when the device connects to your computer. Other drivers Intel HID event filter Verify if the Intel HID event filter driver are already installed in the laptop.

  • Page 83: Troubleshooting

    Invoke diagnostics boot by either of the methods that are suggested below: 1. Power on the computer. 2. As the computer boots, press the F12 key when the Dell logo is displayed. 3. In the boot menu screen, use Up/Down arrow key to select the Diagnostics option and then press Enter.

  • Page 84: Battery Status Lights

    Real Time Clock reset The Real Time Clock (RTC) reset function allows you to recover your Dell system from No POST/No Boot/No Power situations. To initiate the RTC reset on the system make sure system is in a power-off state and is connected to power source . Press and hold the power button for 25 seconds and then release the power button.
  • Page 85 • Admin Password • System Password • HDD Password • TPM on and Active • Key Databases • System Logs The following items may or may not reset based on your custom BIOS setting selections: • The Boot List • Enable Legacy OROMs •...
  • Page 86 Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: 1.

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