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11 Backup and recovery
This chapter provides information about the following processes. The information in the chapter is standard
procedure for most products.
●
Creating recovery media and backups
●
Restoring and recovering your system
For additional information, refer to the HP support assistant app.
▲
Type support in the taskbar search box, and then select the HP Support Assistant app.
‒ or –
Click the question mark icon in the taskbar.
IMPORTANT:
70% charged before you start the recovery process.
IMPORTANT:
beginning any recovery process.
Creating recovery media and backups
The following methods of creating recovery media and backups are available on select products only. Choose
the available method according to your computer model.
●
Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This
step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall
the original operating system in cases where the hard drive is corrupted or has been replaced. For
information on creating recovery media, see
on page
Using Windows tools on page
Use Windows tools to create system restore points and create backups of personal information.
●
For more information, see
NOTE:
Creating HP Recovery media (select products only)
If possible, check for the presence of the Recovery partition and the Windows partition. From the Start menu,
select File Explorer, and then select This PC.
●
If your computer does not list the Windows partition and the Recovery partition, you can obtain recovery
media for your system from support. See the Worldwide Telephone Numbers booklet included with the
computer. You can also find contact information on the HP website. Go to http://www.hp.com/support,
select your country or region, and follow the on-screen instructions.
If you will be performing recovery procedures on a tablet, the tablet battery must be at least
For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before
105. For information on the recovery options that are available using the recovery media, see
106.
Recovering using HP Recovery Manager on page
If storage is 32 GB or less, Microsoft System Restore is disabled by default.
Creating HP Recovery media (select products only)
Creating recovery media and backups 105
107.
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