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IBM BladeCenter HS20 7981 Problem Determination And Service Manual
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IBM BladeCenter HS20 7981 Problem Determination And Service Manual

IBM BladeCenter HS20 7981 Problem Determination And Service Manual

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BladeCenter HS20 Type 7981
Problem Determination and Service Guide

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  • Page 1 BladeCenter HS20 Type 7981 Problem Determination and Service Guide...
  • Page 3 BladeCenter HS20 Type 7981 Problem Determination and Service Guide...
  • Page 4 Note: Before using this information and the product it supports, read the general information in Appendix B, “Notices,” on page 85, and the Warranty and Support Information document on the IBM BladeCenter Documentation CD. First Edition (March 2006) © Copyright International Business Machines Corporation 2006. All rights reserved.

  • Page 5: Table Of Contents

    Viewing the test log ..... . 43 Diagnostic error codes ..... 43 © Copyright IBM Corp. 2006...
  • Page 6 Solving undetermined problems ....49 Calling IBM for service ..... . 50 Chapter 3.
  • Page 7 Electronic emission notices ....89 Federal Communications Commission (FCC) statement ..89 Industry Canada Class A emission compliance statement ..89 Australia and New Zealand Class A statement .
  • Page 8 BladeCenter HS20 Type 7981: Problem Determination and Service Guide...

  • Page 9: Safety

    Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet. Antes de instalar este produto, leia as Informações sobre Segurança. Antes de instalar este producto, lea la información de seguridad. Läs säkerhetsinformationen innan du installerar den här produkten. © Copyright IBM Corp. 2006...

  • Page 10: Guidelines For Trained Service Technicians

    Use the information in this section to help you identify potential unsafe conditions in an IBM product on which you are working. Each IBM product, as it was designed and manufactured, has required safety items to protect users and service technicians from injury.

  • Page 11: Safety Statements

    v Do not touch the reflective surface of a dental mirror to a live electrical circuit. The surface is conductive and can cause personal injury or equipment damage if it touches a live electrical circuit. v Some rubber floor mats contain small conductive fibers to decrease electrostatic discharge.
  • Page 12 Statement 1: DANGER Electrical current from power, telephone, and communication cables is hazardous. To avoid a shock hazard: v Do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm. v Connect all power cords to a properly wired and grounded electrical outlet.
  • Page 13 Statement 2: CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer.
  • Page 14 Statement 4: ≥ 18 kg (39.7 lb) ≥ 32 kg (70.5 lb) ≥ 55 kg (121.2 lb) CAUTION: Use safe practices when lifting. Statement 5: CAUTION: The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device.
  • Page 15 Statement 8: CAUTION: Never remove the cover on a power supply or any part that has the following label attached. Hazardous voltage, current, and energy levels are present inside any component that has this label attached. There are no serviceable parts inside these components.
  • Page 16 BladeCenter HS20 Type 7981: Problem Determination and Service Guide...

  • Page 17: Chapter 1. Introduction

    Replaceable components are of three types: v Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. v Tier 2 customer replaceable unit: You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designated for your server.

  • Page 18: Notices And Statements In This Document

    Notices and statements in this document The caution and danger statements that appear in this document are also in the multilingual Safety Information document, which is on the IBM Documentation CD. Each statement is numbered for reference to the corresponding statement in the Safety Information document.

  • Page 19: Features And Specifications

    Features and specifications The following table provides a summary of the features and specifications of the HS20 Type 7981 blade server operating in a non-NEBS environment. Note: Power, cooling, removable-media drives, external ports, and advanced system management are provided by the BladeCenter unit. Microprocessor: Integrated functions: Electrical Input: 12 V dc...

  • Page 20: Blade Server Controls, Leds, And Connectors

    Blade server controls, LEDs, and connectors This section describes the blade server control panel buttons and LEDs. Note: The control panel door is shown in the closed (normal) position in the following illustration. To access the power-control button, you must open the control panel door.
  • Page 21 The information LED can be turned off through the management-module Web interface or through the management console that is running IBM Director Console. Blade-error LED: When this amber LED is lit, it indicates that a system error has occurred in the blade server.

  • Page 22: Turning On The Blade Server

    Turning on the blade server After you connect the blade server to power through the BladeCenter unit, the blade server can start in any of the following ways: v You can press the power-control button on the front of the blade server (behind the control panel door, see “Blade server controls, LEDs, and connectors”...

  • Page 23: System-Board Layouts

    System-board layouts The following illustrations show the connectors, LEDs, switches, and jumpers on the system board. The illustrations in this document might differ slightly from your hardware. System-board connectors The following illustration shows the connectors on the system board. I/O expansion DIMM 1 option DIMM 2...

  • Page 24: System-Board Leds

    Switch Function SW2-6 Clear CMOS SW2-7 Reserved SW2-8 Bypass power-on password System-board LEDs The following illustration shows the LEDs on the system board. You must remove the blade server from the BladeCenter unit, open the cover, and press the light path diagnostics switch to light any error LEDs that were turned on during processing.

  • Page 25: Chapter 2. Diagnostics

    POST has detected a problem. To determine the meaning of a beep code, see “Beep code descriptions” on page 10. If no beep code sounds, see “No-beep symptoms” on page 16. © Copyright IBM Corp. 2006...
  • Page 26 Beep code descriptions The following table describes the beep codes and suggested actions to correct the detected problems. A single problem might cause more than one error message. When this occurs, correct the cause of the first error message. The other error messages usually will not occur the next time POST runs.
  • Page 27 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 7981,” on page 53 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),”...
  • Page 28 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 7981,” on page 53 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),”...
  • Page 29 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 7981,” on page 53 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),”...
  • Page 30 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 7981,” on page 53 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),”...
  • Page 31 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 7981,” on page 53 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),”...

  • Page 32: Error Logs

    No-beep symptoms The following table describes situations in which no beep code sounds when POST is completed. v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 7981,” on page 53 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
  • Page 33 messages for that blade server using the new bay number; messages for that blade server that were generated before the move will still be listed using the previous bay number. The BMC log is limited in size. When the log is full, new entries will not overwrite existing entries;...

  • Page 34: Post Error Codes

    3. When the prompt F2 for Diagnostics appears, press F2. 4. From the top of the screen, select Hardware Info. 5. From the list, select BMC Log. For complete information about using the Configuration/Setup Utility program, see the Installation and User’s Guide. POST error codes The following table describes the POST error codes and suggested actions to correct the detected problems.
  • Page 35 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 7981,” on page 53 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),”...
  • Page 36 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 7981,” on page 53 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),”...
  • Page 37 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 7981,” on page 53 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),”...
  • Page 38 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 7981,” on page 53 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),”...
  • Page 39 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 7981,” on page 53 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),”...

  • Page 40: Checkout Procedure

    v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 7981,” on page 53 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),”...

  • Page 41: Performing The Checkout Procedure

    Performing the checkout procedure To perform the checkout procedure, complete the following steps: 1. If the blade server is running, turn off the blade server. 2. Turn on the blade server. Make sure that the blade server has control of the video (the keyboard/video/mouse button is lit).

  • Page 42: Cd Or Dvd Drive Problems

    CD or DVD drive problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 7981,” on page 53 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 43: Diskette Drive Problems

    Diskette drive problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 7981,” on page 53 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 44: Hard Disk Drive Problems

    Hard disk drive problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 7981,” on page 53 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 45: Keyboard, Mouse, Or Pointing-Device Problems

    Keyboard, mouse, or pointing-device problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 7981,” on page 53 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 46: Memory Problems

    Memory problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 7981,” on page 53 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 47: Monitor Or Video Problems

    Monitor or video problems Some IBM monitors have their own self-tests. If you suspect a problem with your monitor, see the documentation that comes with the monitor for instructions for testing and adjusting the monitor. If you cannot diagnose the problem, call for service.

  • Page 48: Network Connection Problems

    To prevent diskette drive read/write errors, make sure that the distance between the monitor and any diskette drive is at least 76 mm (3 in.). b. Non-IBM monitor cables might cause unpredictable problems. 2. Replace the monitor. 3. Replace the management-module in the BladeCenter unit (see the Hardware Maintenance Manual and Troubleshooting Guide or Problem Determination and Service Guide for your BladeCenter unit).

  • Page 49: Optional-Device Problems

    If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician. Symptom Action An IBM optional device that was 1. Make sure that: just installed does not work. v The device is designed for the blade server (see http://www.ibm.com/eserver/serverproven/compat/us).
  • Page 50 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 7981,” on page 53 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),”...

  • Page 51: Power Problems

    Local power control for the blade server is enabled (use the BladeCenter management-module Web interface to verify), or the blade server was instructed through the management-module (Web interface or IBM Director) to start. 2. If you just installed a device in the blade server, remove it, and restart the blade server.

  • Page 52: Serverguide Problems

    v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 7981,” on page 53 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),”...

  • Page 53: Service Processor Problems

    Service processor problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 7981,” on page 53 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).

  • Page 54: Light Path Diagnostics

    Light path diagnostics Light path diagnostics is a system of LEDs on the control panel and on various internal components of the blade server. When an error occurs, LEDs can be lit throughout the blade server to help identify the source of the error. After you remove the blade server, you can press and hold the light path diagnostics switch for a maximum of 25 seconds to light the LEDs and locate the failing component.
  • Page 55 The following illustration shows the locations of the system board error LEDs. Light path diagnostics (SW4) DIMM 1 error LED (CR201) DIMM 2 error LED (CR4) Microprocessor 1 error LED (CR12) DIMM 3 Error LED (CR5) DIMM 4 Error LED (CR6) I/O expansion connectors...

  • Page 56: Light Path Diagnostics Leds

    Light path diagnostics LEDs The following table describes the LEDs on the light path diagnostics panel and on the system board, and suggested actions to correct the detected problems. v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.

  • Page 57: Diagnostic Programs, Messages, And Error Codes

    v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 7981,” on page 53 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),”...

  • Page 58: Diagnostic Text Messages

    A single problem might cause more than one error message. When this happens, correct the cause of the first error message. The other error messages usually will not occur the next time you run the diagnostic programs. Exception: If there are multiple error codes or light path diagnostics LEDs that indicate a microprocessor error, the error might be in a microprocessor or in a microprocessor socket.

  • Page 59: Viewing The Test Log

    Viewing the test log To view the test log when the tests are completed, select Utility from the top of the screen and then select View Test Log. The test-log data is maintained only while you are running the diagnostic programs. When you exit from the diagnostic programs, the test log is cleared.
  • Page 60 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 7981,” on page 53 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),”...
  • Page 61 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 7981,” on page 53 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),”...
  • Page 62 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 7981,” on page 53 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),”...
  • Page 63 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Type 7981,” on page 53 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by “(Trained service technician only),”...

  • Page 64: Recovering From A Bios Update Failure

    To recover the BIOS code and restore the blade server operation to the primary page, complete the following steps: 1. Download the latest version of the BIOS code from http://www.ibm.com/support/. 2. Update the BIOS code, following the instructions that come with the update file that you downloaded.

  • Page 65: Service Processor (Bmc) Error Codes

    14. When the update is complete, remove the flash diskette from the diskette drive. 15. Turn off the blade server, remove it from the BladeCenter unit, and remove the cover of the blade server. 16. Move switch SW2-1 to OFF to return to the normal startup mode. 17.

  • Page 66: Calling Ibm For Service

    Calling IBM for service See Appendix A, “Getting help and technical assistance,” on page 83 for information about calling IBM for service. When you call for service, have as much of the following information available as possible:...
  • Page 67 – Is this the original reported failure, or has this failure been reported before? v Diagnostic program type and version level v Hardware configuration (print screen of the system summary) v BIOS code level v Operating-system type and version level You can solve some problems by comparing the configuration and software setups between working and nonworking servers.
  • Page 68 BladeCenter HS20 Type 7981: Problem Determination and Service Guide...

  • Page 69: Chapter 3. Parts Listing, Type 7981

    Replaceable components are of three types: v Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. v Tier 2 customer replaceable unit: You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designated for your server.
  • Page 70 CRU part CRU part FRU part Index System, Type 8843 and 1883. number number number (Tier 1) (Tier 2) Memory, 512 MB PC3200 ECC DDR (non-Chipkill, RoHS) 39M5817 Memory, 512 MB PC3200 ECC DDR (non-Chipkill, non-RoHS) 13N1424 Memory, 512 MB PC3200 ECC DDR (Chipkill, RoHS) 39M5820 Memory, 512 MB PC3200 ECC DDR (Chipkill, non-RoHS) 73P2869...

  • Page 71: Chapter 4. Removing And Replacing Blade Server Components

    Replaceable components are of three types: v Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. v Tier 2 customer replaceable unit: You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty that is designated for your server.

  • Page 72: System Reliability Guidelines

    System reliability guidelines To help ensure proper cooling and system reliability, observe the following guidelines: v Make sure that processor socket 2 always contains either a microprocessor heat sink-filler or a microprocessor and heat sink. If the blade server has only one microprocessor, it must be installed in microprocessor socket 1.

  • Page 73: Removing The Blade Server From A Bladecenter Unit

    Removing the blade server from a BladeCenter unit Attention: v To maintain proper system cooling, do not operate the BladeCenter unit without a blade server, expansion unit, or blade filler installed in each blade bay. v Note the bay number. Reinstalling a blade server into a different bay than the one from which it was removed could have unintended consequences.

  • Page 74: Installing The Blade Server In A Bladecenter Unit

    Installing the blade server in a BladeCenter unit To install a blade server in a BladeCenter unit, complete the following steps. Release handles (open) Statement 21: CAUTION: Hazardous energy is present when the blade server is connected to the power source.

  • Page 75: Removing And Replacing Tier 1 Crus

    Installation and User’s Guide. Removing and replacing Tier 1 CRUs Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. The illustrations in this document might differ slightly from your hardware.

  • Page 76: Installing The Blade Server Cover

    Installing the blade server cover To install the blade server cover, complete the following steps. Statement 21: CAUTION: Hazardous energy is present when the blade server is connected to the power source. Always replace the blade cover before installing the blade server. Cover Pins Blade-Cover...

  • Page 77: Removing The Bezel Assembly

    Removing the bezel assembly To remove the bezel assembly, complete the following steps. Bezel-assembly release Bezel-assembly release Control panel Control-panel connector cable 1. Read the safety information that begins on page vii and “Installation guidelines” on page 55. 2. Open the blade server cover (see “Removing the blade server cover” on page 59 for instructions).

  • Page 78: Removing A Sas Hard Disk Drive

    Removing a SAS hard disk drive To remove a SAS hard disk drive, complete the following steps: Hard drive release lever SAS ID 1 SAS ID 0 Hard drive release lever 1. Read the safety information that begins on page vii and “Installation guidelines” on page 55.

  • Page 79: Installing A Sas Hard Disk Drive

    Installing a SAS hard disk drive To install a SAS hard disk drive, complete the following steps. Hard drive release lever SAS ID 1 SAS ID 0 Hard drive release lever 1. Identify the location (SAS ID 0 or SAS ID 1) in which the hard disk drive will be installed.

  • Page 80: Installing A Memory Module

    DIMM Retaining clip Complete the following steps to remove a DIMM: 1. Read the safety information that begins “Safety” on page vii and “Installation guidelines” on page 55 2. If the blade server is installed in a BladeCenter unit, remove it (see “Removing the blade server from a BladeCenter unit”...
  • Page 81 The following illustration shows the locations of the DIMM sockets on the system board. DIMM 2 DIMM 1 DIMM slot 4 DIMM slot 3 Complete the following steps to install a DIMM: DIMM Retaining clip 1. Read the documentation that comes with the DIMM. 2.

  • Page 82: Removing A Small-Form-Factor Expansion Card

    Removing a small-form-factor expansion card To remove a small-form-factor expansion card, complete the following steps: Expansion card 1. Read the safety information that begins on page “Safety” on page vii and “Installation guidelines” on page 55. 2. If the blade server is installed in a BladeCenter unit, remove it (see “Removing the blade server from a BladeCenter unit”...

  • Page 83: Removing A Standard-Form-Factor Expansion Card

    1. Touch the static-protective package that contains the expansion card to any unpainted metal surface on the BladeCenter unit or any unpainted metal surface on any other grounded rack component; then, remove the expansion card from the package. 2. Orient the expansion card over the system board. 3.
  • Page 84 5. If you will be installing a SAS hard disk drive into the SAS ID 1 location, you will need to remove the expansion card tray. Remove the screws that secure the expansion card tray to the system board; then, lift the tray from the system board.

  • Page 85: Installing A Standard-Form-Factor Expansion Card

    Installing a standard-form-factor expansion card To install a replacement standard-form-factor expansion card, complete the following steps. Expansion card Expansion card tray Hard disk drive tray 1. If the expansion card tray was removed, secure the tray to the system board with the screws from the option kit or from the removed drive tray.

  • Page 86: Removing The Battery

    To order replacement batteries, call 1-800-426-7378 within the United States, and 1-800-465-7999 or 1-800-465-6666 within Canada. Outside the U.S. and Canada, call your IBM marketing representative or authorized reseller. v After you replace the battery, you must reconfigure the server and reset the system date and time.
  • Page 87 Statement 2: CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer.

  • Page 88: Removing And Replacing Frus

    Removing and replacing FRUs FRUs must be installed only by trained service technicians. The illustrations in this document might differ slightly from your hardware. Removing a microprocessor and heat sink Read the following important guidelines before removing a microprocessor that is not faulty (for example, when you are replacing the system board assembly).
  • Page 89 Attention: Do not touch the thermal material on the bottom of the heat sink. Touching the thermal material will contaminate it. If the thermal material on the microprocessor or heat sink becomes contaminated, you must replace the heat sink. a. Press firmly on the captive screws and loosen them with a screwdriver. Follow the pattern that is shown on the following label.

  • Page 90: Installing A Microprocessor And Heat Sink

    8. Use your fingers to pull the microprocessor out of the socket. Microprocessor Microprocessor socket Microprocessor- locking lever Installing a microprocessor and heat sink To install a microprocessor and heat sink, complete the following steps 1. If there is a sticker on the microprocessor socket, use your fingers to remove it. ATTENTION! 90°...
  • Page 91 Attention: v Do not use any tools or sharp objects to lift the locking lever on the microprocessor socket. Doing so might result in permanent damage to the system board. v Make sure that the locking lever on the microprocessor socket is in the fully open position before you install the microprocessor into the microprocessor socket.
  • Page 92 Attention: Make sure that the microprocessor is oriented and aligned correctly in the socket before you try to close the lever. 5. Carefully close the lever to secure the microprocessor in the socket. 6. Install a heat sink on the microprocessor. Note: The microprocessor FRU comes with a new heat sink, do not install a used heat sink with a new microprocessor.
  • Page 93 9. Install the blade server into the BladeCenter unit (see “Installing the blade server in a BladeCenter unit” on page 58). Chapter 4. Removing and replacing blade server components...

  • Page 94: Removing The System Board Assembly

    Removing the system board assembly When replacing the system board, you will replace the system board and blade base as one assembly. After replacement, you must either update the blade server with the latest firmware or restore the pre-existing firmware that the customer provides on a diskette or CD image.

  • Page 95: Chapter 5. Configuration Information And Instructions

    This chapter provides information about updating the firmware and using the configuration utilities. Firmware updates IBM periodically makes BIOS, service processor (BMC), and diagnostic firmware updates available for the blade server. Go to http://www.ibm.com/support/ to download the latest firmware for the blade server. Install any updates, using the instructions that are included with the downloaded file.

  • Page 96: Blade Server Ethernet Controller Enumeration

    Note: Changes are made periodically to the IBM Web site. The actual procedure might vary slightly from what is described in this document. 1. Go to http://www.ibm.com/support. 2. Under Search technical support, type 7981, and click Search. 3. In the Additional search terms field, type ethernet, and click Go.

  • Page 97: Configuring A Sas Raid

    RAID level-0 (striping) or RAID level-1 (mirroring) array under an operating system that is listed at http://www.ibm.com/eserver/serverproven/compat/us. For more information, see the Installation and User’s Guide. Important: You must create the RAID array before you install the operating system on the blade server.
  • Page 98 BladeCenter HS20 Type 7981: Problem Determination and Service Guide...

  • Page 99: Appendix A. Getting Help And Technical Assistance

    If you need help, service, or technical assistance or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. This appendix contains information about where to go for additional information about IBM and IBM products, what to do if you experience a problem ®...

  • Page 100: Software Service And Support

    Software service and support Through IBM Support Line, you can get telephone assistance, for a fee, with usage, configuration, and software problems with BladeCenter products. For information about which products are supported by Support Line in your country or region, see http://www.ibm.com/services/sl/products/.

  • Page 101: Appendix B. Notices

    Web sites. The materials at those Web sites are not part of the materials for this IBM product, and use of those Web sites is at your own risk. IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you.

  • Page 102: Trademarks

    Trademarks The following terms are trademarks of International Business Machines Corporation in the United States, other countries, or both: Active Memory IBM (logo) Tivoli Active PCI IntelliStation Tivoli Enterprise Active PCI-X NetBAY Update Connector Alert on LAN Netfinity Wake on LAN...

  • Page 103: Product Recycling And Disposal

    IBM makes no representations or warranties with respect to non-IBM products. Support (if any) for the non-IBM products is provided by the third party, not IBM. Some software may differ from its retail version (if available), and may not include user manuals or all program functionality.

  • Page 104: Battery Return Program

    In the United States, IBM has established a return process for reuse, recycling, or proper disposal of used IBM sealed lead acid, nickel cadmium, nickel metal hydride, and battery packs from IBM equipment. For information on proper disposal of these batteries, contact IBM at 1-800-426-4333.
  • Page 105 Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits. IBM is not responsible for any radio or television interference caused by using other than recommended cables and connectors or by unauthorized changes or modifications to this equipment.
  • Page 106 55022. The limits for Class A equipment were derived for commercial and industrial environments to provide reasonable protection against interference with licensed communication equipment. Attention: This is a Class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures.
  • Page 107 Configuration/Setup Utility program 79 USB port 37 configuring your server 79 video 31 connectors errors battery 7 BMC 49 I/O expansion card 7 format, diagnostic code 42 memory 7 light path LEDs 40 microprocessor 7 © Copyright IBM Corp. 2006...
  • Page 108 errors (continued) logs messages, diagnostic 41 BMC system event 16 service processor 49 Management module event 16 Ethernet controller LS20 Type 8850 configuring 79 non-NEBS/ETSI environment specifications 3 enumeration 80 failover 80 redundant network connection 80 memory specifications 3 memory module FCC Class A notice 89 installing 64 filler...
  • Page 109 problems (continued) system board (continued) microprocessor 30 LEDs 8 monitor 31 system board assembly mouse 29 replacement 78 network connection 32 system board layouts 7 optional devices 33 system reliability 56 pointing device 29 POST/BIOS 18 power 35 ServerGuide 36 test log, viewing 43 service processor 37 thermal material...
  • Page 110 BladeCenter HS20 Type 7981: Problem Determination and Service Guide...
  • Page 112 Part Number: 31R1716 Printed in USA (1P) P/N: 31R1716...

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