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Dell P2424HEB Service Manual
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Dell P2424HEB Service Manual

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Service Manual - P2424HEB
Version: 01
Date: 2023/09/05

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Summary of Contents for Dell P2424HEB

  • Page 1 Service Manual - P2424HEB Version: 01 Date: 2023/09/05...

  • Page 2: Important Safety Notice

    1. Important Safety Notice Product Announcement: ! To ensure using a proper screwdriver, follow the This product is certificated to meet RoHS torque and force listed in assembly and Directive and Lead-Free produced definition. disassembly procedures to unscrew screws. Using approved critical components only is ! Using Lead-Free solder to well mounted the recommended when the situation to replace parts.
  • Page 3 USB-C Gen1 1.8 M cable (C to C)(For P2424HEB only) NOTE: For replacement of power cord, connectivity cable and external power supply (if applicable), contact Dell: 1. Go to https://www.dell.com/support. 2. Verify your country or region in the Choose A Country/Region drop-down menu at the bottom-right corner of the page.
  • Page 4 3. Wiring Connectivity Diagram Manual Shutter P2424HEB 4M RGB+IR camera Panel: 27 inch 2 Digital Mic +TOF 1920*1080 Speaker 2*5 W U SB A Dow n S trea m #4 H ead USB Board phone U SB C P W R& LED...
  • Page 5 4. How to connect and disconnect power cable/ connectivity cable WARNING: To change power cable/ connectivity cable, switch off power before unplugging the cable and replugging in required cable.
  • Page 6 4. How to connect and disconnect power cable/ connectivity cable...
  • Page 7 4. How to connect and disconnect power cable/ connectivity cable...

  • Page 8: Disassembly And Assembly Procedures

    This “Disassembly and Assembly Procedures” is for EMEA only, joystick key cable from the connector of the main not for other regions. Please note that Dell will deem warranty void board, and then remove the rear cover and put it if any disassembly is done on the monitors.
  • Page 9 5. Disassembly and Assembly Procedures Use a Philips-head screwdriver to remove 1pcs Use a Philips-head screwdriver to remove 4pcs screw for unlocking the USB unit with the middle screws for unlocking the camera module with the frame, then disconnect the two USB cables and Mic middle bezel, then disconnect the camera cable from cable away from the connectors of main board.
  • Page 10 5. Disassembly and Assembly Procedures Release the assembled camera unit from the Use a Philips-head screwdriver to remove 4pcs probers of the middle frame and put it aside for later screws for unlocking the left and right Mic boards disassembling. with the middle frame, then release the two Mic boards away from the middle frame.
  • Page 11 5. Disassembly and Assembly Procedures Remove the Mylar tape from the hooks of the bracket chassis. Use a Philips-head screwdriver to remove 7pcs screws for interface board and power board. Turn over the bracket and disconnect the camera cable. (No.1 screw size=M4x8, Torque=7.5 kgfxcm;...
  • Page 12 5. Disassembly and Assembly Procedures Turn over the bracket chassis, and then take 1pcs 5.2 Assembly Procedures: Place a bracket chassis base on a protective black mylar to insert the hooks of the bracket cushion, then stick 7pcs Silicon sheets on the chassis to cover the power board.
  • Page 13 5. Disassembly and Assembly Procedures Take 1pcs middle frame with speaker cover, then put the middle frame and locate the Mic boards to the correct positions, then use a Philips-head screwdriver to lock 4pcs screws for locking the left and right Mic boards as the picture below shown.
  • Page 14 5. Disassembly and Assembly Procedures Connect the camera cable to the camera board, then use a Philips-head screwdriver to tighten 4pcs screws for locking the camera unit with the frame. (No.1~2 Screw size= M3x3.5, Torque=3±0.5kgfxcm; No.3~4 Screw size= M3x8, Torque=6±0.5kgfxcm) Take 1pcs camera unit assembled in LCM line, then locate the camera unit into the pins of the middle frame.
  • Page 15 5. Disassembly and Assembly Procedures Take 1pcs USB board, 2pcs cables and 1pcs Use a Philips-head screwdriver to tighten 2pcs conductive foam. Connect the 2pcs cables to the screws for locking the middle frame with panel and connectors of the USB board, then turn over the front bezel.
  • Page 16 5. Disassembly and Assembly Procedures Move the assembled rear cover close to the panel Lift up the monitor to check the gap between the unit, then connect the joystick cable to the front bezel and the panel, then provide power supply connector of interface board.

  • Page 17: Troubleshooting

    LED remains white. Also, depending upon the selected input, one of the dialogs shown below will continuously scroll through the screen. No DP Cable The display will go into Standby Mode in 4 minutes. Dell.com/support/P2424HEB No USB-C Cable The display will go into Standby Mode in 4 minutes. Dell.com/support/P2424HEB 4.

  • Page 18: Built-In Diagnostics

    6. Trouble Shooting Instructions Built-in diagnostics Your monitor has a built-in diagnostic tool that helps you determine if the screen abnormality you are experiencing is an inherent problem with your monitor, or with your computer and video card. 24 Monitor Brightness/Contrast Display Info Select...

  • Page 19: Common Problems

    • Cycle power on-o . spots • Pixel that is permanently o is a natural defect that can occur in LCD technology. • For more information on Dell Monitor Quality and Pixel Policy, see Dell Support site at: www.dell.com/pixelguidelines. https:// Stuck-on Pixels LCD screen has •...
  • Page 20 6. Trouble Shooting Instructions Common What you Possible solutions Symptoms experience Intermittent Monitor • Ensure that the video cable connecting Problems malfunctions on the monitor to the computer is connected & o properly and is secure. • Reset the monitor to factory settings. •...
  • Page 21 6. Trouble Shooting Instructions Product speci c problems Problem What you Possible solutions experience Screen image is Image is centered • Check the Aspect Ratio setting in the Display too small on screen, but menu OSD. does not ll entire •...
  • Page 22 • If the Notebook requires a >90 W power laptop, and so adaptor, it may not charge with the USB Type-C connection. • Ensure that you use only Dell approved adapter or the adapter that comes with the product. • Ensure that the USB Type-C cable is not damaged.
  • Page 23 6. Trouble Shooting Instructions Problem What you Possible solutions experience The LAN port is OS setting or • Ensure that the latest BIOS and drivers for not functioning cable connection your computer are installed on your computer. issue • Ensure that the RealTek Gigabit Ethernet Controller is installed in the Windows Device Manager.
  • Page 24 • Press the Volume Up button to increase the P2424HEB in speaker volume of DELL P2424HEB Sound setting • If you select DELL P2424HEB audio path, interface please ensure that the Echo Cancelling Speakerphone volume is set to medium or high.
  • Page 25 6. Trouble Shooting Instructions Problem What you Possible solutions experience Webcam is not Webcam is not • Ensure that the USB upstream cable is detected detected in the connected between the monitor and the Windows Device computer or notebook. Manager •...
  • Page 26 The user should avoid a dim / dark background. The user should avoid direct facing a window with bright sunlight. • Alternatively, you may use Dell Peripheral Manager to adjust the webcam setting on color. Webcam image Webcam image •...
  • Page 27 6. Trouble Shooting Instructions Problem What you Possible solutions experience Webcam image Webcam image • Use a clean and slightly damp cloth to wipe looks blurry appears blurry / the surface of the front webcam. not clear. • Adjust the distance between the user and the camera.
  • Page 28 Notebook not Notebook ≥ 180W • Connect the Notebook with Power adaptor charging via not charging USB-C when connected to P2424HEB monitor USB-C port Notebook When the • Connect the Notebook with Power adaptor cannot power Notebook battery is at 0%, Notebook...

  • Page 29: Skype For Business

    6. Trouble Shooting Instructions Problem What you Possible solutions experience The wireless Connect USB • Workaround: mouse does not up-stream cable a) connect to Quick Access Port work smoothly to the DUT. More b) Connect USB 2.4Ghz dongle via USB-A and pauses.
  • Page 30 6. Trouble Shooting Instructions Universal Serial Bus (USB) speci c problems Speci c What you Possible solutions Symptoms experience USB interface is USB peripherals • Check that your display is turned ON. not working are not working • Reconnect the upstream cable to your computer.
  • Page 31 Type-B or Type-C to Type-C) is connected using Skype for from the PC to the monitor. Business (SfB) • Select ‘DELL Monitor RGB Webcam’ as the camera in Skype Video Device setting. Webcam being Webcam being • Avoid running multiple conference softwares at...