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Samsung WW CGC Series User Manual
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Samsung WW CGC Series User Manual

Samsung WW CGC Series User Manual

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Washing Machine
User manual
WW**CGC*****/WW**DG5*****
Untitled-16 1
2024-01-05
12:28:13

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Summary of Contents for Samsung WW CGC Series

  • Page 1 Washing Machine User manual WW**CGC*****/WW**DG5***** Untitled-16 1 2024-01-05 12:28:13...

  • Page 2: Table Of Contents

    Contents Safety information What you need to know about the safety instructions Important safety symbols Important safety precautions Critical installation warnings Installation cautions Critical usage warnings Usage cautions Critical cleaning warnings Instructions about the WEEE Ecodesign Installation What’s included Installation requirements Step-by-step installation Before you start Initial settings...
  • Page 3 Troubleshooting Checkpoints Information codes Specifications Fabric care chart Protecting the environment Spare parts guarantee Specification sheet EPREL information Indicative information (According to EU 2019/2023) Contact information QUESTIONS OR COMMENTS? English 3 Untitled-16 3 2024-01-05 12:28:13...

  • Page 4: Safety Information

    Safety information Congratulations on your new Samsung washing machine. This manual contains important information on the installation, use and care of your appliance. Please take some time to read this manual to take full advantage of your washing machine’s many benefits and features.

  • Page 5: Important Safety Precautions

    Important safety precautions WARNING To reduce the risk of fire, electric shock, or injury to persons when using your appliance, follow basic precautions, including the following: 1. This appliance is not to be used by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety.

  • Page 6: Critical Installation Warnings

    Safety information 6. For appliances with ventilation openings in the base, a carpet must not obstruct the openings. 7. For use in Europe: Children of less than 3 years should be kept away unless continuously supervised. 8. CAUTION: In order to avoid a hazard due to inadvertent resetting of the thermal cut-out, this appliance must not be supplied through an external switching device, such as a timer, or connected to a circuit that is regularly switched on and off by the utility.
  • Page 7 Remove all foreign substances such as dust or water from the power plug terminals and contact points using a dry cloth on a regular basis. • Unplug the power plug and clean it with a dry cloth. • Failure to do so may result in electric shock or fire. Plug the power plug into the wall socket so that the cord is running towards the floor.

  • Page 8: Installation Cautions

    Following the repair by a non-authorized service provider, self-repair or non-professional repair of the product, Samsung is not liable for any damage to the product, any injury or any other product safety issue caused by any attempt to repair the product which does not carefully follow these repair and maintenance instructions.

  • Page 9: Usage Cautions

    • Failure to do so may result in electric shock or fire. If any foreign substance enters into the appliance, unplug the power cord and contact your nearest Samsung Customer Service. • This may result in electric shock or fire.
  • Page 10 Using the appliance for business purposes qualifies as an appliance misuse. In this case, the appliance will not be covered by the standard warranty provided by Samsung and no responsibility can be attributed to Samsung for malfunctions or damages resulting from such misuse.
  • Page 11 Draining time may vary depending on the water temperature. If the water temperature is too high, the draining process starts after the water cools down. Do not wash, spin, or dry water-proof seats, mats, or clothing (*) unless your appliance has a special cycle for washing these items.

  • Page 12: Critical Cleaning Warnings

    Safety information Do not use water from water cooling/heating devices. • This may result in problems with the washing machine. Do not use natural hand-washing soap for the washing machine. • If it hardens and accumulates inside the washing machine, it may result in problems with the appliance, discolouration, rust, or bad odours.

  • Page 13: Instructions About The Weee

    Points de collecte sur www.quefairedemesdechets.fr Ecodesign For detailed instructions on installation and cleaning of the washing machine and ecodesign information (according to (EU)2019/2023), visit the Samsung website (http://www.samsung.com), go to Support > Support home, and then enter the model name. English 13...

  • Page 14: Installation

    What’s included Make sure all the parts are included in the product package. If you have a problem with the washing machine or the parts, contact a local Samsung customer centre or the retailer. 01 Release lever 02 Detergent drawer...
  • Page 15 Spanner Bolt caps Hose guide Cold water hose Hot water hose Liquid detergent guide Check valve Cap fixer NOTE • Spanner: For removing the shipping bolts and levelling the washing machine. • Bolt caps: For covering the holes after removing the shipping bolts. The provided number of bolt caps depends on the model.

  • Page 16: Installation Requirements

    • Improperly connected grounding conductors may cause electric shock. Drain Samsung recommends a standpipe in height of 60-90 cm. The drain hose must be connected through the hose clip to the standpipe, and the standpipe must fully cover the drain hose.
  • Page 17 Flooring Alcove or closet installation For best performance, the washing machine must Minimum clearance for stable operation: be installed on a solid floor. Wood floors may need Sides 25 mm to be reinforced to minimise vibration and/or unbalanced loads. Carpeting and soft tile surfaces 25 mm are not a good resistance to vibrations and may Rear...

  • Page 18: Step-By-Step Installation

    Installation Step-by-step installation STEP 1 Select a location Location requirements: • Solid, level surface without carpeting or flooring that may obstruct ventilation • Away from direct sunlight • Adequate room for ventilation and wiring • The ambient temperature is always higher than the freezing point (0 °C) •...
  • Page 19 3. Insert the bolt caps (B) to the holes (marked with circle in the figure). STEP 3 Adjust the levelling feet 1. Gently slide the washing machine into position. Excessive force may damage the levelling feet. 2. Level the washing machine by manually adjusting the levelling feet.
  • Page 20 Installation CAUTION When installing the product make sure the levelling feet is not pressing the power cord. CAUTION Make sure all the levelling feet are seating on the floor surface to avoid the washing machine from moving or generating noise due to vibration Then, check if the washing machine is not rocking. If the washing machine is not rocking, tighten the nuts.
  • Page 21 If there is a water leak, stop operating the washing machine and disconnect from the electrical supply. Then, contact a local Samsung service centre in case of a leak from the water hose, or contact a plumbing technician in case of a leak from the water tap. Otherwise, this may cause electric shock.
  • Page 22 Installation CAUTION Do not stretch the water hose by force. If the hose is too short, replace the hose with a longer, high- pressure hose. Connecting to a non-threaded water tap 1. Remove the adaptor (A) from the water hose (B). 2.
  • Page 23 6. While pulling down part (D) on the water hose, connect the water hose to the adaptor. Then, release part (D). The hose fits into the adaptor with a clicking sound. 7. To complete connecting the water hose, see 2 and 3 on the “Connecting to a threaded water tap”...
  • Page 24 Installation Check valve (applicable models only) Before connecting the water hose to a water tap, connect the supplied check valve to the water tap and then connect the water hose. Aqua hose (applicable models only) The aqua hose alerts users of a risk of water leaks. It senses the water flow and turns red on the centre indicator (A) in case of a leak.
  • Page 25 STEP 5 Position the drain hose The drain hose can be positioned in three ways: Over the edge of a wash basin The drain hose must be placed at a height of between 60 cm and 90 cm (*) from the floor. To keep the spout of the drain hose bent, use the supplied plastic hose guide (A).
  • Page 26 Installation In a sink drain pipe branch The drain pipe branch mush be above the sink siphone so that the end of the hose is at least 60 cm above the ground. (*) : 60 cm CAUTION Remove the lid on the sink drain pipe branch before connecting the drain pipe to it.
  • Page 27 STEP 6 Power on Plug the power cord into a wall socket that is correctly rated, grounded, and protected by a fuse or circuit breaker. Then, press Power to turn on the washing machine. NOTE Door latch (lever) (A) is originally designed to be loose a little, because it may make the door latch be inserted into the door more easily.

  • Page 28: Before You Start

    Before you start NOTE Before doing your laundry for the first time, you must run a complete wash cycle without any items in the drum. Initial settings Run Calibration (recommended) Calibration ensures accurate weight detection by the washing machine. Make sure the drum is empty before running Calibration.
  • Page 29 STEP 2 Empty pockets Empty all the pockets of your laundry items • Metal objects such as coins, pins, and buckles on clothing may damage other laundry items as well as the drum. Turn clothing with buttons and embroideries inside out • If pants or jacket zippers are open while washing, the drum may be damaged. Zippers should be closed and fixed with a string.
  • Page 30 Before you start STEP 6 Apply a proper detergent type The type of detergent depends on the type of fabric (cotton, synthetic, delicate items, wool), colour, wash temperature, and degree of soiling. Always use “low suds” laundry detergent, which is designed for automatic washing machines.
  • Page 31 Laundry capsules To get the best results from using laundry capsules, please follow these instructions. 1. Put the capsule in the bottom of the empty drum towards the rear. 2. Put the laundry in the drum on top of the capsule. CAUTION For cycles using cold water or cycles that complete in less than one hour, it is recommended to use a liquid detergent.

  • Page 32: Detergent Recommendation

    Before you start Detergent recommendation The recommendations apply to the temperature ranges given in the cycle chart. Recommended Liquid detergent only   – Not recommended Powder detergent only  Detergent Cycle Temp. (°C) Delicates and Universal Specialist woollens ECO 40-60 –...

  • Page 33: Detergent Drawer Guidelines

    Detergent drawer guidelines The washing machine provides a three-compartment dispenser: the left compartment for the main wash, the centre for fabric softeners, and the right for the preliminary wash. Prewash compartment: Apply prewash detergent or starch. Main-wash compartment: Apply main-wash detergent, water softener, soaking detergent, bleach, and/or stain removers.
  • Page 34 Before you start To apply washing agents to the detergent drawer 1. Slide open the detergent drawer. 2. Apply laundry detergent to the main-wash compartment as instructed or recommended by the manufacturer. To use liquid detergent, see page 35. Do not exceed the max line (A) when adding detergent.
  • Page 35 4. If you want to prewash, apply prewash detergent to the prewash compartment as instructed or recommended by the manufacturer. 5. Close the detergent drawer. CAUTION • Do not apply powder detergent to the liquid detergent guide. • Concentrated fabric softener must be diluted with water before applied.

  • Page 36: Operations

    Operations Control panel WW**CGC***** WW**DG5***** 01 Cycle Selector Turn the dial to select a cycle. The display shows current cycle information and estimated time remaining, or an information code when a problem occurs. 02 Display NOTE The actual washing time may differ from the estimated time initially displayed on the control panel upon cycle selection.
  • Page 37 Press to change the spinning speed for the current cycle. • Rinse Hold (No indicator): The final rinse process is suspended so that the laundry remains in the water. To unload the laundry, run a drain or spin process. 05 Spin To use the Rinse Hold option, press Spin repeatedly until all the Spin option indicators turn off.

  • Page 38: Simple Steps To Start

    Operations Simple steps to start 1. Press Power to turn on the washing machine. 2. Turn the Cycle Selector to select a cycle. 3. Change the cycle settings (Temp. , and Spin ) as necessary. 4. To add an option, press the corresponding button. 5.

  • Page 39: Cycle Overview

    Cycle overview Standard cycles Cycle Description Max load (kg) • For cleaning normally soiled cotton items which are declared to be washable at 40 °C or 60 °C, together ECO 40-60 in the same cycle. This cycle is used to assess the compliance with the EU Ecodesign legislation.
  • Page 40 Operations Cycle Description Max load (kg) • Cleans the drum by removing dirt and bacteria from • Cleans the rubber door gasket by removing dirt from the gasket. DRUM CLEAN+ • Perform once every 40 washes with no detergent or (WW**DG5***** models bleach applied.
  • Page 41 Cycle Description Max load (kg) • Specific for machine-washable wool and delicates fabrics such as sheer fabrics, bras, lingerie (silk), and other handwash-only fabrics. • The WOOL/DELICATES cycle features gentle cradling WOOL/DELICATES and soaking to protect fibres from shrinkage/ distortion. •...
  • Page 42 Operations Options Option Description Wi-Fi • This icon indicates that the washing machine is connected to Wi-Fi. • This icon indicates that you should clean the drum using the DRUM CLEAN cycle. DRUM CLEAN • After every 40 cycles, this icon appears for an hour and then turns reminder off automatically.

  • Page 43: Settings

    Settings Child Lock To prevent accidents by children, Child Lock locks all buttons except for Power. • To set the Child Lock function, hold down Temp. and Spin simultaneously for 3 seconds. • To release the Child Lock function, hold down Temp. and Spin simultaneously for 3 seconds.

  • Page 44: Special Features

    Operations Special features Smart Control (applicable models only) You can connect to the SmartThings app and control your washing machine remotely. Connecting your washing machine 1. Download and open the SmartThings app on your smartphone or tablet (Android & iOS). 2.

  • Page 45: Smartthings

    You don’t need a separate app to create your account. NOTE If you have a Samsung account, use the account to log in. A registered Samsung smartphone or tablet user automatically logs in. To register your appliance to SmartThings 1.

  • Page 46: Open Source Announcement

    UK declaration of conformity is available at the following internet address: The official Declaration of conformity may be found at http://www.samsung.com, go to Support > Support home and enter the model name. Wi-Fi max transmitter power : 20 dBm at 2.412 GHz – 2.472 GHz...

  • Page 47: Maintenance

    Maintenance Keep the washing machine clean to prevent deteriorated performance and to preserve its life cycle. DRUM CLEAN / DRUM CLEAN+ Perform this cycle regularly to clean the drum by removing bacteria from it. This cycle heats the water between 60 °C and 70 °C, and it also removes accumulated dirt from the rubber door gasket. 1.

  • Page 48: Emergency Drain

    Maintenance Emergency drain In case of a power failure, drain the water inside the drum before taking out the laundry. 1. Power off and unplug the washing machine from the electrical outlet. 2. Open the filter cover (A). TYPE 1: Gently press the top area of the filter cover (A) to open.

  • Page 49: Cleaning

    Cleaning Surface of the washing machine Use a soft cloth with a nonabrasive household detergent. Do not spray water onto the washing machine. Mesh filter Clean the mesh filter of the water hose once or twice a year. 1. Turn off the washing machine, and unplug the power cord.
  • Page 50 Maintenance Debris filter It is advisable to clean the debris filter every 2 months to prevent its clogging. A clogged debris filter may reduce the bubble effect. 1. Turn off the washing machine, and unplug the power cord. 2. Drain the remaining water inside the drum. See the “Emergency drain”...
  • Page 51 Detergent drawer 1. While holding down the release lever (A) on the inner of the drawer, slide open the drawer. 2. Remove the release lever and the liquid detergent guide from the drawer. 3. Clean the drawer components in flowing water using a soft brush.

  • Page 52: Recovery From Freezing

    Maintenance Recovery from freezing The washing machine may freeze when it drops below 0 °C. 1. Turn off the washing machine, and unplug the power cord. 2. Pour warm water over the water tap to loosen the water hose. 3. Disconnect the water hose, and soak it in warm water. 4.

  • Page 53: Troubleshooting

    Troubleshooting Checkpoints If you encounter a problem with the washing machine, first check the table below and try the suggestions. Problem Action • Make sure the washing machine is plugged in. • Make sure the door is properly closed. • Make sure the water taps are open. •...
  • Page 54 Troubleshooting Problem Action • Make sure the drain hose is straightened all the way to the drain system. If you encounter a drain restriction, call for service. • Make sure the debris filter is not clogged. • Close the door and press or tap Start/Pause. For your safety, the washing machine will not tumble or spin unless the door is closed.
  • Page 55 Problem Action • Plug the power cord into a live electrical outlet. • Check the fuse or reset the circuit breaker. • Close the door and press the Start/Pause button to start the washing machine. For your safety, the washing machine will not tumble or spin unless the door is closed.
  • Page 56 • Samsung is not liable for any damage to the product, any injury, or any other product safety issue caused by a repair which does not follow the instructions in these Repair Guides. Any damage to the product caused by an attempted repair (by anyone other than a Samsung certified service provider) will also not be covered by the warranty.

  • Page 57: Information Codes

    • Make sure laundry is not caught in the door. Water is overflowed. • Restart after spinning. • If the information code remains on the display, contact a local Samsung service centre. Check the drain hose. • Make sure the end of the drain hose is not placed on the floor.
  • Page 58 “Ub” check message will be shown in the display. If any information code keeps appearing on the screen, contact a local Samsung service centre. English Untitled-16 58...

  • Page 59: Specifications

    Specifications Fabric care chart The following symbols provide garment care Bleaching direction. The Clothing care labels include symbols for drying, bleaching, drying and ironing, Any bleach allowed. or dry cleaning when necessary. The use of symbols ensures consistency among garment Only oxygen bleach allowed.
  • Page 60 Specifications Ironing Very mild professional wet-cleaning. Iron at maximum sole plate temperature of 200 °C. Do not wet-clean. Iron at maximum sole plate temperature of 150 °C. NOTE Iron at maximum sole plate • The letters in a circle indicate the solvents (P, temperature of 110 °C.

  • Page 61: Protecting The Environment

    10 years after placing the last unit of the model on the market. • Door, door hinges and seals, other seals, door locking assembly, and plastic peripherals such as detergent dispensers. • Listed parts can be purchased at below website. http://www.samsung.com/support English 61 Untitled-16 61 2024-01-05...

  • Page 62: Specification Sheet

    Specifications Specification sheet “*” Asterisk(s) means variant model and can be varied (0-9) or (A-Z). Type Front loading washing machine Model name WW9*CGC***** WW8*CGC***** A (Width) 600 mm B (Height) 850 mm Dimensions C (Depth) 575 mm 630 mm 1080 mm Water pressure 50-1000 kPa Net weight...
  • Page 63 Type Front loading washing machine Model name WW1*DG****** A (Width) 600 mm B (Height) 850 mm Dimensions C (Depth) 575 mm 640 mm 1090 mm Water pressure 50-1000 kPa Net weight 72.0 kg Washing and Maximum load capacity 11.0 kg spinning Power Washing and...

  • Page 64: Eprel Information

    Specifications EPREL information To access energy labelling information about this product on the European Product Registry for Energy Labelling (EPREL), go to https://eprel.ec.europa.eu/qr/****** where ****** is the product’s EPREL registration number. You can find the registration number on the rating label of your product. Indicative information (According to EU 2019/2023) Energy Water...
  • Page 65 • The values given for programmes other than the ECO 40-60 programme and the wash and dry cycle are indicative only. • The time values stated here may differ from the actual values due to the influence of the water pressure/hardness/temperature, type/amount/soiling level of the laundry, type/amount of the detergent used, power supply, and the selected additional functions.

  • Page 66: Contact Information

    21629099 www.samsung.com/no/support DENMARK 707 019 70 www.samsung.com/dk/support FINLAND 030-6227 515 www.samsung.com/fi/support SWEDEN 0771-400 300 www.samsung.com/se/support AUSTRIA 0800 72 67 864 (0800-SAMSUNG) www.samsung.com/at/support www.samsung.com/ch/support (German) SWITZERLAND 0800 726 786 www.samsung.com/ch_fr/support (French) HUNGARY 0680SAMSUNG (0680-726-7864) www.samsung.com/hu/support CZECH 800 - SAMSUNG (800-726786) www.samsung.com/cz/support...
  • Page 67 Luni - Vineri: 9 AM - 6 PM ITALIA 800-SAMSUNG (800.7267864) www.samsung.com/it/support 8009 4000 only from landline, toll CYPRUS free www.samsung.com/gr/support 80111-SAMSUNG (80111 726 7864) from mobile and land line GREECE (+30) 210 6897691 from mobile and land line 801-172-678* POLAND http://www.samsung.com/pl/support/ * (opłata według taryfy operatora)
  • Page 68 DC68-000000-00 Untitled-16 68 2024-01-05 12:28:33...

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