Page 1 User guide Thank you for purchasing this Samsung product. To receive more complete service, please register your product at www.samsung.com Model Serial No. To directly go to the page that provides instructions on how to use the manual for visually impaired users, select the Menu Learning Screen link below.
Page 2: Table Of Contents
TV Viewing About the Remote Control (DU6/DU7/BED Series)(except for 113 Using the Guide DU77** model) 28 Connecting the Samsung Smart Remote to the TV 117 Recording programmes Controlling External Devices with a Samsung Remote 120 Setting Up Schedule Viewing Control - Using the Universal remote setup...
Page 3 Troubleshooting 158 Using the Power and Energy Saving Functions 160 Using the Panel Care Functions Picture Issues 161 Updating the TV's Software 213 The screen is flashing or has become dark 163 Using the Parental Settings function 214 The picture is not bright, or the picture colours do not look 164 Audio and Video Functions for the Visually or Hearing clear Impaired...
Page 4 236 I spoke "Hi, Bixby/Alexa" but Bixby/Alexa does not answer. 229 What is Anynet+? 236 Voice recognition does not work with the Samsung Smart Remote unlike other features. There is no response even if 229 Anynet+ does not work. The connected device is not the Voice Assistant button is pressed.
Page 5 Accessibility Guidance 240 The TV is making a popping noise. 240 The TV is making a humming noise. Menu Learning Screen 240 The TV narrates the screen events in voice-over. 245 Using the Remote control Diagnosing TV operational issues 247 Using the accessibility menu 241 Self Diagnosis 252 Using the TV with Voice Guide on 242 Cannot select Broadcast Signal in Self Diagnosis.
Page 6: Connection Guide
HDMI (eARC/ARC), Optical, USB, Bluetooth, Wi-Fi • Video Device: HDMI • Smartphone: Screen Sharing (Smart View), Screen Sharing (Tap View), Samsung DeX, SmartThings, Camera Sharing, Apple AirPlay, NFC on TV • PC: HDMI, Screen Sharing (Wireless), Easy Connection to Screen, Apple AirPlay •...
Page 7 • External Storage: USB Flash Drive, Hard Disk Drive (HDD) Using HDMI Troubleshooting, you can check the connection to HDMI cable and external devices (takes approximately 2 minutes). Some functions may not be supported depending on the model or geographical area. The connection method and available external devices may differ depending on the model.
Page 8: Connecting An Antenna (Aerial)
Connecting an Antenna (Aerial) You can connect an antenna cable to your TV. An antenna connection is not necessary if you connect a cable box or satellite box. – Do not use excessive force when connecting the antenna cable; excessive force may cause deformation of the port. –...
Page 9: Connecting To The Network
Connecting to the network You can get access to the network through your TV. (left directional button) Settings All Settings Connection Network Open Network Settings Try Now Configure network settings to connect to an available network. Establishing a wired network connection (left directional button) Settings All Settings...
Page 10 Establishing a wireless network connection (left directional button) Settings All Settings Connection Network Open Network Settings Wireless Make sure that you have the wireless access point's name (SSID) and password settings before attempting to connect. The network name (SSID) and security key are available on the wireless access point's configuration screen.
Page 11 The image on your TV may differ from the image above depending on the model and geographical area. If no wireless access point is found, select Add Network at the bottom of the list and enter the network name (SSID). If your wireless access point has a WPS or PBC button, select Use WPS at the bottom of the list, and then push the WPS or...
Page 12 Turning this feature on may allow other IP control devices to control your TV. We recommend turning this feature on only if an authorised third-party custom controller is installed and configured specifically for a Samsung TV and if your Wi-Fi network is password protected.
Page 13: Displaying Your Mobile Device Screen On The Tv
Displaying your mobile device screen on the TV You can watch the screen of your mobile device on the TV screen through Smart View, Apple AirPlay or Tap View. When you start screen sharing with a mobile device (Smart View/Apple AirPlay/Tap View), the TV screen switches to the Multi View...
Page 14 Wall, or mobile device's screen on the TV screen. This function may not be supported depending on the model. This function is available in Samsung mobile devices with Android 8.1 or higher. Music Wall screen is a function that allows you to enjoy music along with visual video effects that change according to the genre and beat of the music.
Page 15: Connection Cables For External Devices
Connection Cables for External Devices You can view detailed information about the connection cables for external devices that can be connected to the TV. Cable name Image Description Each cable simultaneously transmits digital video and audio signals from an external device to the HDMI port on the TV. HDMI Cables are divided into various types according to the types of input/ output ports on external devices.
Page 16 Cable name Image Description DVI to HDMI cables can transmit only digital video signals and not audio signals. We recommend that you use HDMI to HDMI cables. HDMI Optical cables are used to transmit audio signals to external speakers with low signal loss. Optical Optical cables can't transmit video signals.
Page 17: Switching Between External Devices Connected To The Tv
For more information, refer to "Controlling External Devices with a Samsung Remote Control - Using the Universal remote setup". When a USB device is connected to the USB port, a pop-up message appears that lets you switch easily to the media content listed on the device.
Page 18 Lets you register external devices to your Samsung remote control and control them using the Remote. This function may not be supported depending on the model or geographical area. For more information, refer to "Controlling External Devices with a Samsung Remote Control - Using the Universal remote setup".
Page 19: Connection Notes
Connection Notes When connecting an external device, note the following. The number of connectors and their names and locations may differ with the model. Refer to the external device's operating manual when connecting it to the TV. The number of external device connectors and their names and locations may differ with the manufacturer.
Page 20 Connection notes for audio devices • To obtain better TV audio quality, connect a soundbar or A/V receiver to the TV. • If you connect an external audio device using an optical cable, the Sound Output setting automatically changes to the connected device. However, to make this happen, you must turn on the external audio device before connecting the optical cable.
Page 21 Connection notes for mobile devices • To use the Smart View function, the mobile device must support a mirroring function such as Screen Mirroring or Smart View. To check whether your mobile device supports the mirroring function, refer to the mobile device's user manual.
Page 22: Remote Control And Peripherals
Remote Control and Peripherals You can control TV operations with your Samsung Smart Remote. Pair external devices such as a keyboard for ease of use. About the Samsung Smart Remote (QLED TV/The Frame/The Serif/S8*D/ S9*D/DU9/DU8 Series/DU77** model) Learn about the buttons on the Samsung Smart Remote.
Page 23 Button Description Press to turn the TV on or off. (Power) For The Frame model, When watching TV, press to switch to mode. In mode, press to switch to the Home screen. Press and hold to turn off the TV completely. Used as MIC when using voice recognition with the remote control.
Page 24 Launch app button This function may not be supported depending on the model or geographical area. Use the Samsung Smart Remote less than 6 m from the TV. The usable distance may vary with the wireless environmental conditions. The images, buttons and functions of the Samsung Smart Remote may differ with the model or geographical area.
Page 25: About The Remote Control (Du6/Du7/Bed Series)(Except For Du77** Model)
About the Remote Control (DU6/DU7/BED Series)(except for DU77** model) Learn about the buttons on the Remote Control. - 25 -...
Page 26 Button Description (Power) Press to turn the TV on or off. You can access Setting menu / virtual numeric pad / Option pad / SmartThings directly. • Accessing the SmartThings app using this button may not be supported, depending on the model.
Page 27 For more information, refer to "Controlling External Devices with a Samsung Remote Control - Using the Universal remote setup". To use the Remote Control to control a compatible external device that does support HDMI-CEC (Anynet+), connect the device to an HDMI port on the TV using an HDMI cable.
Page 28: Connecting The Samsung Smart Remote To The Tv
When you turn on the TV for the first time, the Samsung Smart Remote pairs to the TV automatically. If the Samsung Smart Remote does not pair to the TV automatically, point it at the front of the TV, then press and hold the buttons simultaneously for 3 seconds or more.
Page 29: Controlling External Devices With A Samsung Remote Control - Using The Universal Remote Setup
Control the TV and connected external devices with a Samsung remote control. (left directional button) Connected Devices Universal remote setup You can control all external devices connected to the TV using a single Samsung remote. Run the Universal remote setup menu to register external devices.
Page 30: Using Anynet+ (Hdmi-Cec)
You can configure the TV's Universal Remote to control third-party cable boxes, Blu-ray players and home theatres that do not support HDMI-CEC. For more information, refer to "Controlling External Devices with a Samsung Remote Control - Using the Universal remote setup".
Page 31: Controlling The Tv With A Keyboard, Mouse Or Gamepad
Controlling the TV with a Keyboard, Mouse or Gamepad Connecting a keyboard, mouse or gamepad to make it easier to control the TV. (left directional button) Settings All Settings Connection External Device Manager Input Device Manager Try Now Try Now You can connect a keyboard, mouse or gamepad to control the TV easily.
Page 32 Using the keyboard and mouse Button Description Directional keys Moves the focus Enter key Selects or runs a focused item ESC key Returns to the previous screen Number keys Enter numbers F1 key Turns on or off the TV Displays the Settings menu / numeric keypad / Option pad / SmartThings app F2 key Each time you press this button, Settings menu / virtual numeric pad / Option pad / SmartThings app are displayed alternately.
Page 33 Using the Gamepad Check the supported gamepads. Try Now This function may not be supported depending on the model or geographical area. Manufacturer Controllers Connection Force feedback Xbox Series X/S controller Xbox One S controller Microsoft Xbox 360 controller Xbox Elite Wireless Controller Series 2 Xbox Adaptive controller Dualsense Edge Sony...
Page 34 Some keys are not available on this product depending on controller. Force feedback : "Not support" (This product can’t support force feedback.) "-" (Controllers don’t have force feedback function.) Tizen TVs will support only XInput mode for the supported gamepads. Xbox controllers may require firmware updates.
Page 35: Entering Text Using The On-Screen Virtual Keyboard
Setting up the input devices (left directional button) Settings All Settings Connection External Device Manager Input Device Manager Try Now • Keyboard Settings Try Now You can set up the keyboard with the Keyboard Language Keyboard type functions. • Mouse Settings Try Now You can set up the mouse with the Mouse Pointer...
Page 36 When the virtual keyboard is on the screen, press and hold the button on the Samsung Smart Remote, speak into the microphone on the Samsung Smart Remote, and then release the button. What you say appears on the screen as text.
Page 37: Smart Features
Some Smart Hub services are paid services. To use smart functions, you should connect to a network, agree to the terms and conditions, and log in with your Samsung account. Some Smart Hub features may not be supported depending on the service provider, language or geographical area.
Page 38 Go to the Samsung Account screen to create a new account or sign out of your account. For more information, refer to "Using a Samsung account". Search Search for channels, programmes, movies, and apps offered by Smart Hub. To use the Search service, make sure the TV is connected to a network.
Page 39 This function may not be supported depending on the model or geographical area. For more information, refer to "Using Samsung Gaming Hub". Home View a variety of TV programmes. Install various apps offered by Smart Hub, such as video, music and sports apps, and use the apps from the TV.
Page 40 Launching Smart Hub automatically (left directional button) Settings All Settings General & Privacy Start Screen Options Start with Smart Hub Home Try Now Enabling Start with Smart Hub Home automatically launches Smart Hub when the TV is turned on. Navigate to this option to enable or disable the feature.
Page 41 Launching Multi View automatically When rotating (left directional button) Settings All Settings General & Privacy Start Screen Options Autorun Multi View When Rotating Multi View runs automatically when you rotate the screen to portrait mode. This function may not be supported depending on the model. This function is activated when the Auto Rotating Accessory (sold separately) is connected.
Page 42: Using Ambient Mode
Using Ambient Mode Learn about the functions available in Ambient mode. left directional button Ambient Try Now Set your TV to display a photo or content you desire when the TV is not used. This function may not be supported depending on the model. On The Frame models, the Ambient mode is integrated in the...
Page 43 Function and content preview Select a preferred content and a preferred background and set them as your Ambient mode. While in Ambient mode, press the Select button and then the Up directional button on the remote control to view the content details. You can use the SmartThings app on a Mobile Device to select a desired content and change the settings.
Page 44 • Edit Customise the settings to suit your preferences. Available functions may not be supported depending on the model or content. – Weather Filter You can add a weather effect to content. – Time Filter You can select any background time format for content. –...
Page 45 • My Album Allows you to set a photo stored in your mobile device or Samsung Cloud as the wallpaper of the Ambient mode screen. To import photos from your mobile device or Samsung Cloud, use the SmartThings app on your mobile device.
Page 46 • Background Theme Allows you to select a background theme provided by Samsung. Take a picture of a wall using the SmartThings app on your mobile device to create a custom background theme. When you use this function, there may be a delay in image transmission and optimisation depending on network conditions.
Page 47 The image on your TV may differ from the image above depending on the model and geographical area. Ambient Screen Options Following Ambient mode options are configurable: This menu can be found at the bottom of the Ambient home. To configure the option settings, scroll down to the far bottom.
Page 48: Using Art Mode
TV Controller button of the TV. If you use a remote control other than the Samsung Smart Remote, the TV may not be turned off completely. • In mode, the brightness and colour tone of your TV are automatically adjusted depending on the ambient, and the TV can be automatically turned off.
Page 49 About the Art Home screen left directional button The image on your TV may differ from the image above depending on the model and geographical area. List of image categories From the displayed list of categories, select an image and press the Select button to view details about the image. Select Preview to preview the image in full screen for 30 seconds.
Page 50 • View Details View detailed information about the selected image. • Favourite Add or delete specific images in Favourite by pressing Select button on the remote control. To view items that are set as Favourites, navigate to My Art Store Favourite.
Page 51 The image on your TV may differ from the image above depending on the model and geographical area. My Art Store • Favourites Manage images saved in Favourite. – Display All Resume Play Play images in Favourite as a slideshow. –...
Page 52 • Payment Info View artwork purchase details, and easily purchase artworks by entering required payment information. For details about payment information, visit Samsung Checkout (sbox.samsungcheckout.com). • History View the content you recently viewed in mode, in order.
Page 53 • Art Effect Art Effect is turned on by default. This displays content as close as possible to the original artwork. If you turn off the effect, content is displayed in the customised picture quality. • Reset My Album Reset your album and delete all records. •...
Page 54 Using Art mode with the SmartThings app You can download the SmartThings app from Google Play Store, Samsung Apps, or the App Store. If the TV is not registered in your SmartThings app, press (Add Device) and register the TV before using the mode.
Page 55 Precautions when using Art mode Motion Sensor may not be supported depending on the model or geographical area. • The motion sensor is located at the bottom of the TV. Do not block the sensor at the front of the TV. The motion sensor as well as the brightness and colour tone of the screen can be affected.
Page 56: About The Daily+ Home Screen
About the Daily+ Home screen Offers a variety of practical apps, including a home workout app, video chat app and remote medical service app, allowing you to conveniently experience different lifestyles at home. left directional button Daily+ This function may not be supported depending on the model or geographical area. The image on your TV may differ from the image above depending on the model and geographical area.
Page 57: Using Samsung Gaming Hub
Using Samsung Gaming Hub Gamestream a wide variety of games right on your TV through Samsung Gaming Hub. Connect your controller through Bluetooth or USB. left directional button Game This function may not be supported depending on the model or geographical area.
Page 58 Install or remove apps or devices that are required to play games. Game list Purchase games or subscribe to service offered by the Samsung Gaming Hub. Select a game to view the game details. Installation of related apps is required to run some games.
Page 59 Game Activity and Options This menu is provided at the very bottom of the Samsung Gaming Hub screen. To configure Game Activity and Options, scroll down to the very bottom. • Game Rating Lock Set the age limit for playing games.
Page 60: Using The Home Function
Using the Home Function View a variety of TV programmes. Install various apps offered by Smart Hub, such as video, music and sports apps, and use the apps from the TV. left directional button Home The image on your TV may differ from the image above depending on the model and geographical area. For You Discover The app makes personalised recommendations based on the user’s viewing experience.
Page 61: About The For You / Discover Home Screen
Recommends content that are currently popular in many OTT services. • On Now Display a list of TV programmes or Samsung TV Plus content items currently being aired. App List Add frequently used apps or delete apps on the Home screen, to suit your preferences.
Page 62 The loading time it takes to start watching YouTube 8K Content may vary depending on the Internet bandwidth or Internet access speed you are using at that time. In the future, depending on the operation policy of Samsung and YouTube services, whether YouTube 8K content is recommended through the Home screen may vary.
Page 63 M edia Options This menu can be found at the bottom of the For You / Discover home. To configure the option settings, scroll down to the far bottom. This function may not be supported depending on the model or geographical area. •...
Page 64: About The Live Home Screen
This function may not be supported depending on the model or geographical area. On Now Display a list of TV programmes or Samsung TV Plus content items currently being aired. This function may not be supported, depending on the input signal and settings.
Page 65: About The Menu Home Screen
About the Menu Home Screen Manage external devices connected to the TV, and configure settings for various functions available on the TV. left directional button Menu The image on your TV may differ from the image above depending on the model and geographical area. Notification You can view a list of notifications for all events that occur on your TV.
Page 66 Settings Move the focus to the Settings menu to display quick setting options below the menu. Quick Settings can be used to quickly configure frequently used features. Settings items may not be supported depending on the model or geographical area. •...
Page 67 • Multi View While watching the TV, you can simultaneously view multiple screens that are split. For more information, refer to "Using Multi View". This function may not be supported depending on the model or geographical area. • Sleep Timer You can turn off the TV automatically at a specific time.
Page 68 • Power and Energy Saving Display the Power and Energy Saving menu. Reduce energy consumption by changing your power preferences and other energy-saving options. This function may not be supported depending on the model or geographical area. • Auracast You can listen to the TV's audio by connecting to a Bluetooth audio device that supports Auracast. This function may not be supported depending on the model or geographical area.
Page 69: Using A Samsung Account
Terms & Privacy after logging in to your Samsung account. Follow the instructions on your TV screen to create or log in to a Samsung account. Samsung account can be used on TV, mobile device, and website with one ID.
Page 70 View Details. • Remove Account You can delete an account from the TV. Although you have deleted your Samsung account from the TV, you are not unsubscribed. To unsubscribe from your Samsung account, visit the Samsung accounts website (https://account.samsung.com). •...
Page 71: Using The Shortcuts
Using the Shortcuts You can easily use the contents of Sources without running a series of commands. To display the Shortcuts menu screen, press and hold the button for 1 second or more. To return to the TV mode, press the button.
Page 72 Settings Displays the main on-screen menu. TTX/MIX You can access the TTX menu screen. Terrestrial, Cable, Satellite or Service Provider Choose the broadcast type of the content: Terrestrial, Cable, Satellite or Service Provider. This function may not be supported depending on the incoming broadcast signal. - 72 -...
Page 73 Adding channels Move the focus to to add the current channel. Select Move to the desired location. Press the Select button. The target channel is added in the bookmark (Channels) area. Moving channels Move the focus to the channel to move. Press the down directional button.
Page 74: Using Workspace
1. Download the Easy Connection to Screen PC app from http://smsng.co/easy and then install it on your PC. 2. Log in to the same Samsung account for both TV and PC. 3. When the PC is turned on and connected via the network, Workspace's Home Screen displays the PC.
Page 75 Connecting a Remote PC left directional button Daily+ Workspace Windows PC Manual Connection Try Now left directional button Daily+ Workspace Remote Login Try Now Provides Remote Desktop Connection (RDP) for remotely connecting to a PC running on Windows and Virtual Network Computing (VNC) for a PC running on Mac.
Page 76 Enter the required settings for connecting the computer remotely. The image on your TV may differ from the image above depending on the model and geographical area. PC/Profile Enter the IP address or profile of the PC you want to connect to. •...
Page 77 Username Enter the Username of the computer. How to check the Username: • Windows OS: Control Panel User Account Control • Mac OS: System Preferences Users & Groups Password Enter the password for the login account. For use of PIN, do not enter PIN but the specified password of the computer. - 77 -...
Page 78 TV from a mobile device through Samsung DeX. If that is the case, follow the instructions shown on the mobile device screen to connect the software. This function is available only on mobile devices that support the wireless Samsung DeX. - 78 -...
Page 79 Workspace browser, you can add or delete the web service link to or from Workspace. To add the web service, you must be signed in to your Samsung account. The number of web services that can be added to Workspace is limited.
Page 80 ID and password without biometric authentication on mobile devices. For this purpose, you must be signed in to your Samsung account. The password is encrypted to be safely stored on your TV.
Page 81: About The Apps Home Screen
About the Apps Home Screen Download and run various apps from Smart Hub. left directional button Home Apps You can enjoy a wide range of content including video, music, sports and game apps by installing the corresponding apps on your TV. To use this feature, the TV must be connected to the network.
Page 82 Installing an app Move to the app you want to install, and then press the Select button. The detailed information screen appears. Select Install. When the installation is complete, the Open menu appears. Select Open to run the app immediately. You can view installed apps on the Settings screen.
Page 83 Managing installed apps To manage installed apps, access Settings. App Settings can be found at the bottom of the Apps screen. To access Settings, scroll down to the bottom. The image on your TV may differ from the image above depending on the model and geographical area. Removing an app 1.
Page 84 Locking and unlocking apps 1. Select an app to lock or unlock. 2. Select Lock/Unlock. The selected app is locked or unlocked. To lock or unlock an app, enter the PIN. The default PIN is "0000" (for France and Italy: "1111"). You can set the PIN in Try Now (left directional button) Settings...
Page 85: Using The User Guide
Open User guide You can view the embedded User guide that contains information about your TV's key features. You can download a copy of the User guide from Samsung's website to view or print on your PC or mobile device (https:// www.samsung.com).
Page 86 (Index) Select a keyword to navigate to the relevant page. This function may not be supported depending on the model or geographical area. Device Care Optimise and diagnose the condition of your TV. You can check and clean your storage space, diagnose problems or request technical support.
Page 87: Using The Internet
Internet function more easily after connecting a keyboard and mouse. You can scroll webpages with the directional button on the Samsung Smart Remote or Remote Control. The webpages may differ from those on a PC. Before using the Internet, refer to "Read Before Using the Internet Function".
Page 88: Using Smartthings
Using SmartThings It allows the TV to connect and control the detected various devices in the same space. (left directional button) Connected Devices SmartThings Try Now Try Now left directional button Daily+ SmartThings Try Now Try Now You can control the devices registered to the SmartThings cloud and devices directly connected to this product with a remote control.
Page 89 For details on SmartThings devices, access https://www.smartthings.com/products. SmartThings devices SmartThings devices can also be controlled from the mobile app. For a detailed list of supported devices, visit www.samsung.com. This function may not be available depending on the external device. Life Displays recommended Life services that can be viewed or controlled from SmartThings.
Page 90 (left directional button) Connected Devices Use the SmartThings Hub features Try Now Use the SmartThings Hub features on various Samsung products to connect IoT devices (e.g., light bulbs, plugs, or sensors) that are supported by SmartThings. (left directional button) Connected Devices...
Page 91 Register and manage devices via SmartThings Try Now Registering peripheral devices of the TV When there is a device detected near the TV, a registration pop-up appears on the TV screen. When there is no device detected, the pop-up may not appear. To connect a Bluetooth device, make sure that the device has been paired.
Page 92 Use the screen's sensors via SmartThings Try Now When you activate the sensor, you can see the sensor device on the SmartThings Device tab. You can create various IoT scenarios with TV without purchasing a separate IoT sensor. (left directional button) Connected Devices SmartThings Settings...
Page 93: Playing Pictures/Video/Music
"Read Before Playing Photo, Video or Music Files". Backup important files before connecting a USB device. Samsung is not responsible for damaged or lost files. You can use the following functions on the media content list screen of a storage device.
Page 94 Playing multimedia content on a PC or mobile device Select a device with media content in (left directional button) Connected Devices Sources. The media content list in the device appears. Select a media content item from the list. The selected content is played. The content may not be played depending on the encoding method or file format.
Page 95 Listening to your mobile device sound through the TV speaker using Sound Mirroring Enjoy listening to music in your living space. Visualisations are generated on your TV that alter and respond to the frequency of your music. Search for and connect to your TV from the (Bluetooth) device list on your mobile device.
Page 96 • Previous Next Displays the previous or the next multimedia content file. If video playback time is 3 seconds or shorter and you press the button, the video starts from the beginning. • Rewind Fast Forward Rewinds or fast forwards the multimedia content. To increase the rewind or fast forward speed up to 3 times faster than normal, select the button repeatedly.
Page 97 • 360 Auto Rotation Automatically adjusts the video's viewing angle by analysing the amount of image changes during playback of a video file that provides a 360-degree view. When this function is started, the rotation starts in a short time. When 360 Auto Rotation is focused, press the Select button to change to the following modes:...
Page 98 • Picture Off Plays music files with the screen off. • Fit to Screen Fits a photo to the screen. • Rotate left Rotate right Rotates a photo left or right. • Zoom Zooms in a photo. • Background Music Pauses or resumes the background music while the TV displays photos.
Page 99: Using Multi View
You can add or delete a screen in the current Multi View screen by pressing the down directional key on the Samsung Smart Remote. To add a screen, while in Multi View mode, select...
Page 100 You can delete the selected screen. To close Multi View, press and hold the button or press the button on the Samsung Smart Remote. This function operates only by TV broadcasts, external devices, or apps that support Multi View. While running...
Page 101: Using Bixby
Bixby is available only when the TV is connected to the network. To use Bixby, you must register and sign in to your Samsung account. Some functions may not be supported if you are not signed in to your Samsung account.
Page 102 Starting Bixby using buttons on the Samsung Smart Remote You can have conversation with Bixby using the Samsung Smart Remote buttons. Press and hold the button on your Samsung Smart Remote, say a command, and then release the button. For details on how to use Bixby, press the button once: •...
Page 103 The image on your TV may differ from the image above depending on the model and geographical area. Account Log out after going to the Samsung Account screen. If you are signed out of your Samsung account, select Account to sign in. Tutorials View tutorials related to the Bixby.
Page 104 • Voice Wake-up Configure settings on how to wake up Bixby with your voice. You can configure the following settings: Hands- free wake-up, Using your voice with a Soundbar's microphone, Wake-up phrase, Talk to Bixby without wake- up, and Wake-up Sensitivity.
Page 105 • Privacy You can permit or prohibit Bixby from utilising your personal information when you are using Bixby services. • About Bixby Displays the detailed terms and conditions. Recommended commands Displays recommended commands you can use to control the TV with Bixby given the current context. If you do not want to see the recommended commands, set Voice Hint to Off.
Page 106 Read Before Using Bixby • The supported voice interaction languages and features may differ depending on the geographical area. • If the language set differs from the language of your country, some features are not available. • Bixby is available only when the TV is connected to the network. •...
Page 107: Using The Game Bar
(Game Mode Settings) Game Mode) is or Auto, press and hold the button on your Samsung Smart Remote to start the Game Bar. Try Now Learning about the Game Bar The image on your TV may differ from the image above depending on the model and geographical area.
Page 108 Screen Ratio You can change the screen ratio from 16:9 (previous setting) to Ultra wide (21:9 or 32:9). You have to set the resolution from your PC only once at first time. Game Bar’s Screen Ratio can be changed only when the Ultra Wide resolution is supported in a game or PC. Whether or not to support the screen ratio of 21:9 32:9...
Page 109 Game Motion Plus Turn on this function to obtain a softer and clearer picture quality when playing a role-playing game (RPG) or adventure game which involves many dynamic scenes. More settings Configure specific settings to suit your preferences. Virtual Aim Point You can see the virtual aim point on the screen.
Page 110 Setting the Super Ultra Wide Game View Set your PC Screen resolution to match the selected Screen Ratio in the Game Bar before activating the Super Ultra Wide Game. If the TV is connected to a computer and Game Mode is set to either or Auto, the wide screen (21:9...
Page 111 Configuring 144 Hz / 165 Hz / 240 Hz game settings If the TV is a model that supports 144 Hz / 165 Hz / 240 Hz, you can play 144 Hz / 165 Hz / 240 Hz games. • Models that support 144 Hz: S95D, S9*D, QN95D, QN9*D (except for 98-inch models) •...
Page 112: Using Auracast
Using Auracast You can listen to the TV's audio by connecting to a Bluetooth audio device that supports Auracast. This feature is supported in the QN800D series or higher only. This feature may not be supported depending on the models of the mobile device and Bluetooth audio device. Using Auracast (left directional button) Settings...
Page 113: Tv Viewing
TV Viewing Use a variety of convenience features offered by your Samsung TV while watching TV. You can also edit your list of channels and create a list of favourite channels. Using the Guide See the programming schedules of different channels on a single screen.
Page 114 About the Guide screen The image on your TV may differ from the image above depending on the model and geographical area. Edit Channels Edit channels stored on the TV. For more information, refer to "Using the channel edit function". Channel Filter View channels and programmes classified by type.
Page 115 Additional options related to broadcast programmes Navigate to the desired programme and press and hold the Select button to access the following options: These functions may not be supported depending on the model or geographical area. • Schedule Viewing You can schedule the viewing of a broadcast scheduled programme. •...
Page 116 Using additional features from the Guide From the Guide, press either the button to use additional features. These functions may not be supported depending on the model or geographical area. • Channel Filter You can view channels and programmes categorised by the types defined in Channel List.
Page 117: Recording Programmes
Schedule Recording from the pop-up menu to schedule recording. Recording while watching a broadcast • Record 1. On the Samsung Smart Remote, press the button. 2. Use the directional buttons to navigate to the control pad. 3. Select Record to start recording.
Page 118 Using the recording schedule management screen On the Samsung Smart Remote, press the button. Use the directional buttons to navigate to the control pad. Select either Schedule Manager Recordings to access the Recording & Schedule Manager screen. The following options are available on the Recording &...
Page 119 • Settings – Start Recording Early Change this setting so that the recording starts slightly earlier than the programme start time shown in the Guide. – Continue Recording After Change this setting so that the recording ends slightly later than the programme end time shown in the Guide. –...
Page 120: Setting Up Schedule Viewing
Setting Up Schedule Viewing Configure the TV to show a specific channel or programme at a specific time and date. This function may not be supported depending on the model or geographical area. appears next to programmes that have been configured for a scheduled viewing. To set up a schedule viewing, you must first set the TV's clock ( (left directional button) Settings...
Page 121 Using the viewing schedule management screen On the Samsung Smart Remote, press the button. Use the directional buttons to navigate to the control pad. Select either Schedule Manager Recordings to access the Recording & Schedule Manager screen. Displayed menu options may vary depending on the model or geographical area.
Page 122: Using Timeshift
Using Timeshift Watch scenes you missed and rewind to specific points of the programme using Timeshift. To activate Timeshift while watching a broadcast, press either the button, and then use the directional buttons on the remote control to select Timeshift or press the button.
Page 123: Buttons And Functions Available While Recording A Programme Or Timeshift
Buttons and functions available while recording a programme or Timeshift These are the controls and options available while recording broadcasts and using Timeshift. Press the down directional button to display the control pad with the following options: This function may not be supported depending on the model or geographical area. The available buttons and functions may differ with the functions.
Page 124 • Record You can switch from the Timeshift function to the recording function. When switching to the recording function, you can include the content recorded by the Timeshift function in the new recording. This function is only available when the Timeshift function is running. •...
Page 125: Using The Channel List
Using the Channel List Change the channel or check programmes on other digital channels. Use the Channel List screen to change channels or see what programmes are being broadcast on other digital channels. On Standard Remote Control, press the CH LIST button. Accessing the channel list Press and hold the (Channel) button to open the...
Page 126 • Samsung TV Plus While the TV is connected to the Internet, you can watch popular programmes or highlights for each theme through a virtual channel at any time. As with regular channels, the TV provides the daily programme schedules Samsung TV Plus.
Page 127: Using The Channel Edit Function
Using the channel edit function Edit the channels stored on your TV. Accessing the channel edit screen • Display the Guide screen, and press Edit Channels on the left of the screen to access the edit-channel screen. • Display the Channel List screen, and press Edit Channels...
Page 128 This function may not be supported depending on the model or geographical area. When a channel number is changed, its channel information is not updated automatically. • Restore Samsung TV Plus You can restore the deleted Samsung TV Plus channels.
Page 129: Using A Personal Favourites List
Using a Personal favourites List Create frequently watched channels as favourite channels. On the Edit Channels Channel List screens, the icon appears next to favourite channels. Creating a Favourites List Access the Edit Channels screen. For details on how to access the channel edit screen, refer to “Accessing the channel edit screen.” Press the left directional button on the remote control to select the desired Favourites.
Page 130: Tv-Viewing Support Functions
TV-Viewing Support Functions Use the functions that are available while watching TV. Scanning for available channels (left directional button) Settings All Settings Broadcasting (Auto Tuning Settings) Auto Tuning Try Now This function may not be supported depending on the model or geographical area. If the TV is connected to a cable box or satellite box, you do not need to do this.
Page 131 Setting the Wake-up time (left directional button) Settings All Settings Broadcasting (Auto Tuning Settings) Wake-up Timer Try Now Schedule timer to turn the TV on and scan channels automatically. This function may not be supported depending on the model or geographical area. Auto Tuning Settings may not appear depending on the model or geographical area.
Page 132 Checking digital channel signal info and strength (left directional button) Settings Support Device Care Self Diagnosis Broadcast Signal If your TV is attached to a separate, over-the-air antenna, you can use the signal strength information to adjust the antenna for increased signal strength and improved HD channel reception. Broadcast Signal is only available for digital channels.
Page 133 Showing common interface menu (left directional button) Settings All Settings Broadcasting Common Interface Try Now You can view information about common interfaces. This function may not be supported depending on the model or geographical area. • CI Menu Show information and settings of CICAM. •...
Page 134 Tuning digital channels (left directional button) Settings All Settings Broadcasting Expert Settings Manual Scan Digital Channel Tuning Select New, and then configure Channel, Frequency and Bandwidth, and then select Search to automatically scan and store a list of digital channels in the TV. Tuning analogue channels (left directional button) Settings...
Page 135 Enabling/Disabling Edit Channel Numbers (left directional button) Settings All Settings Broadcasting Expert Settings Edit Channel Numbers Try Now Use this to change channel number. When channel number is changed, channel information is not updated automatically. This function may not be supported depending on the model or geographical area. Deleting CAM operator profile (left directional button) Settings...
Page 136 Selecting the broadcast audio language (left directional button) Settings All Settings Broadcasting Expert Settings Audio Options Try Now This is the language you will hear while watching TV if the language is included in the broadcast signal. Audio Options functions differently for analogue and digital channels. This function may not be supported depending on the model or geographical area.
Page 137: Picture And Sound
Picture and Sound You can change the settings for the picture and the sound according to your preference. Using Intelligent Mode Let the TV analyse the surrounding and the content you are watching so that it can provide an upgraded viewing experience.
Page 138 • EyeComfort Mode Settings This function is available only when Adaptive Picture is set to EyeComfort. – EyeComfort Mode Duration Set the sunrise and sunset time automatically. Or you can manually select the schedule. – Start Time Set the Start Time manually. This function is available only when EyeComfort Mode Duration is set to Custom.
Page 139 • Adaptive Sound+ Adaptive Sound Pro Provides optimised sound quality by analysing the viewing space and the acoustic components of the content. This function can be used only when the microphone switch at the bottom of the TV is active and the sound output is set Speaker.
Page 140: Adjusting The Picture Quality
Adjusting the Picture Quality Change the Picture Mode and adjust Expert Settings. Choosing a picture mode (left directional button) Settings All Settings Picture Picture Mode Try Now You can select the Picture Mode that provides the best viewing experience. Entertain Graphic are supported only when you change the external device name to PC in PC mode.
Page 141 Configuring advanced picture settings (left directional button) Settings All Settings Picture Expert Settings Try Now Configure the screen settings to your taste by using the following functions: • Brightness Try Now Adjust the overall picture brightness. The closer to 50, the brighter the picture. •...
Page 142 Auto HDR Remastering Try Now • Enjoy HDR-like picture quality – even with SDR content. This function may not be supported depending on the model or geographical area. • HDR Tone Mapping Try Now Automatically adjusts the brightness with tone mapping processing according to the HDR content information. This function may not be supported depending on the model or geographical area.
Page 143 Colour Booster Try Now • Select a range of colours that can be expressed on the picture. This function may not be supported depending on the model or geographical area. • Smart Calibration Try Now Automatically adjust the picture quality of a movie to obtain the quality intended by the movie producer. This function may not be supported depending on the model or geographical area.
Page 144: Picture Support Functions
Picture Support Functions Configure the picture settings for your TV. Viewing a picture-in-picture (PIP) (left directional button) Settings All Settings Picture Try Now While viewing video from an external device such as a Blu-ray player on the main screen, you can watch a TV broadcast in a picture-in-picture (PIP) window.
Page 145 This function is available only if Picture Size is set to Custom. To change the picture position on analogue channels, first enlarge the picture and then change the position. These functions may not be available on Samsung TV Plus and some applications. - 145 -...
Page 146: Setting The Viewing Environment For External Devices
This function may not be supported depending on the model or geographical area. The game mode is not available for normal TV viewing. The screen may shake somewhat. When you press and hold the button on the Samsung Smart Remote for 1 second or more in Game Mode, the Game Bar appears.
Page 147 Setting the Game Mode details (left directional button) Settings All Settings Connection Game Mode Settings Try Now These functions may not be supported depending on the model or geographical area. • Virtual Aim Point Try Now You can see the virtual aim point at the center of the screen. This function may not be supported depending on the model or geographical area.
Page 148 – Judder Reduction Remove flicker from a game video to play the game with a clearer picture quality. – LED Clear Motion Turn on this function to adjust the LED backlight to make dynamic scenes look clearer. This function may not be supported depending on the model. –...
Page 149 Using Input Signal Plus (left directional button) Settings All Settings Connection External Device Manager Input Signal Plus Try Now Expands the input signal range for HDMI connections. If the Input Signal Plus feature is turned off, HDR signals sent from an external device cannot be received. When you select the HDMI connector you want to use for Input Signal Plus, and then press the Select button to set the...
Page 150: Configuring A Sound Mode And Expert Settings
Configuring a Sound Mode and Expert Settings Change the Sound Mode and adjust Expert Settings. Choosing a sound mode (left directional button) Settings All Settings Sound Sound Mode Try Now You can select the available sound mode that you prefer for a content type or your listening environment. When an external device is connected, Sound Mode may change accordingly.
Page 151 Digital Output Audio Delay Try Now • Adjust the output delay time for digital audio. This function is available when the input source is HDMI and the receiver is connected via HDMI-ARC or HDMI-eARC. When the receiver can't process the input source, it may operate in the Auto option.
Page 152: Using The Sound Support Functions
If the soundbar is connected to the TV via both HDMI and Optical, HDMI may be selected first even if you select Optical. External speakers may not be controlled with the Samsung Smart Remote. When an external speaker is enabled, some sound menus are not supported.
Page 153 When the call is ended, the Buds automatically connects to the TV. This feature is supported only when the TV and mobile phone are connected to the same Samsung account. If the Galaxy Buds is disconnected while listening to TV sound with the Buds, the TV sound is muted.
Page 154 This feature may not be supported, depending on your TV model and Samsung audio device. If you set a Samsung wireless audio device as a device for wireless symphony, it is possible to set a position. Position setting may not be supported, depending on the Samsung wireless audio device.
Page 155: System And Support
System and Support You can configure system and support settings such as clock, timers, energy usage and software updates. Using the Time Functions and the Timers Set the current time and use the timer function. (left directional button) Settings All Settings General &...
Page 156 Adjusting the clock for DST and time zone (left directional button) Settings All Settings General & Privacy System Manager Time Clock Time Zone Try Now Sets the right time by setting Daylight Savings Time (DST) and your local time zone. This function is only available when the Clock Mode is set to Auto.
Page 157 Using the sleep timer (left directional button) Settings All Settings General & Privacy System Manager Time Sleep Timer Try Now You can use this function to automatically shut off the TV after a pre-set period of time. You can set the sleep timer for up to 180 minutes after which it will turn off the TV.
Page 158: Using The Power And Energy Saving Functions
Using the Power and Energy Saving Functions Use the power saving functions to reduce the TV power consumption. Reducing the power consumption of the TV (left directional button) Settings All Settings General & Privacy Power and Energy Saving Try Now Reduce energy consumption by changing your power preferences and other energy-saving options.
Page 159 • Available Remote Battery Try Now You can check the Samsung Smart Remote's remaining amount of the battery. This function may not be supported depending on the model. • Remote Grip Sensor Alerts users so that they can hold the remote control correctly, if the remote-control grip sensor senses any incorrect orientation of the remote control.
Page 160: Using The Panel Care Functions
Using the Panel Care Functions Adjusts settings to protect the screen. Setting the Panel Care (left directional button) Settings All Settings General & Privacy Panel Care This function is supported on the S8*D/S9*D models only. • Pixel Shift Moves pixels at regular intervals to prevent screen issues. When the Pixel Shift mode is used, some of the screen edges may move outside the screen borders and may not be visible.
Page 161: Updating The Tv's Software
Update Now Try Now After downloading the update file from the Samsung website and storing it on a USB device, connect the USB device to the TV to update. To update using a USB device, download the update package from Samsung.com to your computer. Then, save the update package in the USB device's top-level folder.
Page 162 Updating through the mobile network (left directional button) Settings Support Software Update Update with Mobile Network Try Now Use a mobile network to update the software. This function may not be supported depending on the model or geographical area. Security updates information Security updates are provided to strengthen the security of your device and protect your personal information.
Page 163: Using The Parental Settings Function
Using the Parental Settings function Configure content or app security settings. (left directional button) Settings All Settings General & Privacy Parental Settings Try Now Restrict access to content or apps that require parental guidance. Locked content or apps can be accessed by entering the password.
Page 164: Audio And Video Functions For The Visually Or Hearing Impaired
Audio and Video Functions for the Visually or Hearing Impaired You can configure the functions for the visually or hearing impaired. Running the accessibility functions (left directional button) Settings All Settings General & Privacy Accessibility Try Now Running Accessibility Shortcuts Accessibility Shortcuts provide easy access to the accessibility functions.
Page 165 Enabling voice guides for the visually impaired (left directional button) Settings All Settings General & Privacy Accessibility Voice Guide Settings Try Now You can activate voice guides that describe the menu options aloud to aid the visually impaired. To activate this function, set Voice Guide to On.
Page 166 The TV screen is turned off but audio continues (left directional button) Settings All Settings General & Privacy Accessibility Picture Off Try Now Turn off the TV screen and provide only sound to reduce overall power consumption. When you press a button on the remote control other than Volume and Power while the screen is off, the TV screen turns back on.
Page 167 Enlarging the font (for the visually impaired) (left directional button) Settings All Settings General & Privacy Accessibility Zoom Menu and Text Try Now You can enlarge the size of the font on the screen. To activate, set Zoom Menu and Text to On.
Page 168 Learning about the TV menu (left directional button) Settings All Settings General & Privacy Accessibility Menu Learning Screen Try Now Learn the menus on the TV screen. Once enabled, your TV will tell you the structure and features of the menus you select.
Page 169 Enlarging the sign language screen for the hearing impaired (left directional button) Settings All Settings General & Privacy Accessibility Sign Language Zoom Settings Try Now You can zoom in the sign language screen when the programme you are watching provides it. First, set Sign Language Zoom to On, and then select...
Page 170: Using Voice Assistants On The Tv
Using Voice Assistants on the TV You can change the settings of a Voice Assistant after selecting it. Select the Voice Assistant (left directional button) Settings All Settings General & Privacy Voice Voice Assistant Try Now Select which Voice Assistant you would like to help control your TV.
Page 171: Using Other Functions
If you forget your PIN, you can reset it with your remote control. With the TV turned on, press the following buttons on the remote control in the order shown to reset the PIN to "0000" (for France and Italy: "1111"). On the Samsung Smart Remote: Press (Volume) button.
Page 172 Managing External Devices (left directional button) Settings All Settings Connection External Device Manager Device Connection Manager Try Now When you connect external devices such as mobile devices or tablets connected to the same network as the TV so you can share content, you can view the list of allowed devices and connected devices. •...
Page 173: Hbbtv
HbbTV Access services from entertainment providers, online providers and CE manufactures through HbbTV. This function may not be supported depending on the model or geographical area. Some channels may not include the HbbTV service. In some countries, HbbTV is inactive by default. In this case, HbbTV can be used by installing the HbbTV application (the HbbTV Activation Application) in (left directional button) Home...
Page 174: Using A Tv Viewing Card ("Ci Or Ci+ Card")
Using a TV Viewing Card (“CI or CI+ Card”) Watches paid channels by inserting your TV Viewing Card (“CI or CI+ Card”) into the COMMON INTERFACE slot. The 2 CI card slots may not be supported depending on the model. Turn the TV off to connect or disconnect a “CI or CI+ Card”.
Page 175 Connecting the “CI or CI+ Card” Connect the “CI or CI+ Card” to the COMMON INTERFACE slot as shown in the image below. Connecting the “CI or CI+ Card” via COMMON INTERFACE slot Only for models with Common interface slot. Connect the “CI or CI+ Card”...
Page 176 To watch paid channels, the “CI or CI+ CARD” must be inserted. • Samsung TV follow up CI+ 1.4 standard. When Samsung TV display the pop-up message, it may happen due to CI + 1.4 Version inconsistency. If you have a problem, please contact Samsung Service Centre.
Page 177: Teletext Feature
To exit from the Teletext feature, On the Samsung Smart Remote: Press the TTX/MIX button on the pop-up list until a live TV programme appears. On the Standard Remote Control: Press the / TTX/MIX button on the remote control until live TV appears.
Page 178 6 Index: Displays the index (contents) page at any time while you are viewing Teletext. 1 Sub Page: Displays the available sub-page. 0 List/Flof: Selects the Teletext mode. If pressed during LIST mode, switches the mode to List save mode. In List save mode, you can save a Teletext page into a list using the 8 (Store) button.
Page 179 6 SETTINGS Index: Displays the index (contents) page at any time while you are viewing Teletext. 1 PRE-CH Sub Page: Displays the available sub-page. 0 SOURCE List/Flof: Selects the Teletext mode. If pressed during LIST mode, switches the mode to List save mode. In List save mode, you can save a Teletext page into a list using the 8 (CH LIST) button.
Page 180 4 AD/SUBT. Depending on the model or geographical area. Size: Displays the teletext on the upper half of the screen in double-size. To move the text to the lower half of the screen, press it again. For normal display, press it once again. 9 RETURN Hold: Holds the display at the current page, in the case that there are several secondary pages that follow automatically.
Page 181: Precautions And Notes
Precautions and Notes You can get instructions and information that you must read after installation. Before Using the Recording and Timeshift Functions Read these instructions before using Recording and Timeshift. Before using the recording and schedule recording functions Recording may not be supported depending on the model or geographical area. •...
Page 182 • When using the Record or Schedule Recording function, the actual recording may start a second or two later than the specified time. • If the Schedule Recording function is operating while a recording is being made on an HDMI-CEC external device, the priority is given to the Schedule Recording.
Page 183: Supported Broadcasting Audio Options
Before using the timeshift function Timeshift may not be supported depending on the model or geographical area. • For a USB device for recording, it is recommended to use the USB hard disk that supports USB 2.0 or later and 5,400 rpm or higher.
Page 184: Read Before Using Apps
• If you want to download new apps using Apps, first sign in to your Samsung account. • Due to the product characteristics featured on Samsung Smart Hub, as well as limitations in available content, certain features, applications and services may not be available on all devices or in all territories. Visit https://www.samsung.com for more information on specific device information and content availability.
Page 185: Read Before Using The Internet Function
Read Before Using the Internet Function Read this information before using the Internet function. • File download is not supported. • The Internet function may not be able to access certain websites, including websites operated by certain companies. • The TV does not support playback of flash videos. •...
Page 186 – Authentication Modes: WEP, WPAPSK, WPA2PSK – Encryption Types: WEP, TKIP, AES In compliance with the Wi-Fi certification specifications, Samsung TVs do not support WEP or TKIP security encryption in networks running in the 802.11n mode. If the wireless access point supports WPS (Wi-Fi Protected Setup), you can connect the TV to your network using PBC (Push Button Configuration) or a PIN (Personal Identification Number).
Page 187: Read Before Playing Photo, Video Or Music Files
• Certain files, depending on how they are encoded, may not play on the TV. • Certain files are not supported on all models. • The DivX and DTS codecs are not supported by the Samsung TV models released in 2024. - 187 -...
Page 188 Supported subtitles Subtitle formats Name Format MPEG-4 Timed text .ttxt SAMI .smi SubRip .srt SubViewer .sub Micro DVD .sub or .txt SubStation Alpha .ssa Advanced SubStation Alpha .ass SMPTE-TT Text .xml Video formats with subtitles Name Container Xsub SubStation Alpha Advanced SubStation Alpha SubRip VobSub...
Page 189 Supported image formats and resolutions File extension Format Resolution *.jpg JPEG 16320 x 12240 *.jpeg *.png 4096 x 4096 *.bmp 4096 x 4096 *.mpo 15360 x 8640 *.heic HEIF 16320 x 12240 The MPO format is supported partly. The HEIF format is may not be supported depending on the model or geographical area. HEIF supports only the single image of grid type (grid) and its minimum resolution must be at least 512 pixels in width or height.
Page 190 Supported video codecs (QLED TV(except for Q6*D/QE1D/Q7*D Series)/The Frame/The Serif/ S8*D/S9*D/DU9 Series) File Bitrate Container Video codecs Resolution Frame rate (fps) Audio codecs format (Mbps) *.avi 4096 x 2160: 60 H.264 BP/MP/HP 4096 x 2160 *.mkv 1920 x 1080: 120 *.asf 4096 x 2160: 60 HEVC (H.265 - Main,...
Page 191 Supported video codecs (Q7*D Series, 85DU8 Series) File Bitrate Container Video codecs Resolution Frame rate (fps) Audio codecs format (Mbps) H.264 BP/MP/HP *.avi 4096 x 2160: 60 4096 x 2160 HEVC (H.265 - Main, *.mkv 1920 x 1080: 120 Main10) *.asf Motion JPEG 3840 x 2160...
Page 192 Other restrictions • Codecs may not function properly if there is a problem with the content. • Video content does not play or does not play correctly if there is an error in the content or container. • Sound or video may not work if they have standard bit rates/frame rates above the TV’s compatibility ratings. •...
Page 193 Supported video codecs (Q6*D/QE1D Series (except for 32Q6*D Series)/DU8 Series (except for 85DU8 Series)) File Bitrate Container Video codecs Resolution Frame rate (fps) Audio codecs format (Mbps) H.264 BP/MP/HP 4096 x 2160 *.avi HEVC (H.265 - Main, *.mkv 4096 x 2160 Main10) *.asf Motion JPEG...
Page 194 Other restrictions • Codecs may not function properly if there is a problem with the content. • Video content does not play or does not play correctly if there is an error in the content or container. • Sound or video may not work if they have standard bit rates/frame rates above the TV’s compatibility ratings. •...
Page 195 Supported video codecs (DU6/DU7/BED Series, 32Q6*D Series) File Bitrate Container Video codecs Resolution Frame rate (fps) Audio codecs format (Mbps) *.avi 3840 x 2160: 30 H.264 BP/MP/HP *.mkv 1920 x 1080: 60 3840 x 2160 *.asf HEVC (H.265 - Main, Main10) *.wmv Dolby Digital...
Page 196 Other restrictions • Codecs may not function properly if there is a problem with the content. • Video content does not play or does not play correctly if there is an error in the content or container. • Sound or video may not work if they have standard bit rates/frame rates above the TV’s compatibility ratings. •...
Page 197 Supported video codecs (QN800D Series) File Bitrate Container Video codecs Resolution Frame rate (fps) Audio codecs format (Mbps) 4096 x 2160: 60 *.avi H.264 BP/MP/HP 4096 x 2160 1920 x 1080: 120 *.mkv *.asf 7680 x 4320: 60 HEVC (H.265 - Main, 7680 x 4320 Main10) *.wmv...
Page 198 Supported video codecs (QN900D Series) File Bitrate Container Video codecs Resolution Frame rate (fps) Audio codecs format (Mbps) 4096 x 2160: 60 *.avi H.264 BP/MP/HP 4096 x 2160 1920 x 1080: 120 *.mkv *.asf 7680 x 4320: 60 HEVC (H.265 - Main, 7680 x 4320 Main10) *.wmv...
Page 199 Other restrictions • Codecs may not function properly if there is a problem with the content. • Video content does not play or does not play correctly if there is an error in the content or container. • Sound or video may not work if they have standard bit rates/frame rates above the TV’s compatibility ratings. •...
Page 200: Read After Installing The Tv
Read After Installing the TV Read this information after installing the TV. Picture sizes and input signals Picture Size is applied to the current source. The applied Picture Size will remain in effect whenever you select that source unless you change them. Input signal Picture size Component...
Page 201: Supported Resolutions For Uhd Input Signals
Supported Resolutions for UHD Input Signals Check the supported resolution for UHD input signals. • Resolution: 3840 x 2160p, 4096 x 2160p This function may not be supported depending on the model. If Input Signal Plus is set to Off Colour Depth / Frame rate (fps) Chroma...
Page 202: Resolutions For Input Signals Supported By 8K Models
Resolutions for Input Signals supported by 8K models (QN7**D series or higher) Check the resolutions for input signals supported by 8K models (QN7**D series or higher). This function may not be supported depending on the model. If Input Signal Plus is set to Off Colour Depth / Frame rate (fps) Chroma...
Page 203: Supported Resolutions For Freesync (Vrr)
Supported Resolutions for FreeSync (VRR) Check the supported resolutions for the FreeSync (VRR) signal. When Game Mode is set to or Auto, the FreeSync (VRR) function is activated. FreeSync (VRR) is only available in select models. For models that support FreeSync (VRR), refer to "Using FreeSync". This function may not be supported depending on the model.
Page 204 • Only models that support 165 Hz are supported. Horizontal Vertical Resolution Clock frequency frequency frequency Display format SCAN (Dots x lines) (MHz) (KHz) (Hz) 1920 x 1080 165 Hz 192.788 401.000 progressive 2560 x 1080 165 Hz 192.831 524.500 progressive 3840 x 2160 165 Hz...
Page 205: Read Before Connecting A Computer (Supported Resolutions)
Read Before Connecting a Computer (Supported Resolutions) Check the resolutions supported for PC input signals. When you connect your TV to a computer, set the computer's video card to one of the standard resolutions listed in the tables below. The TV will automatically adjust to the resolution you choose. Note that the optimal and recommended resolutions are 3840 x 2160 @ 60 Hz (UHD models) and 7680 x 4320 @ 60 Hz (QN7**D Series or higher).
Page 206 VESA DMT Horizontal Vertical Polarity Resolution Clock frequency frequency frequency Display format (horizontal / (Dots x lines) (MHz) vertical) (KHz) (Hz) 640 x 480 60 Hz 31.469 59.940 25.175 - / - 640 x 480 72 Hz 37.861 72.809 31.500 - / - 640 x 480 75 Hz...
Page 207 VESA CVT Horizontal Vertical Polarity Resolution Clock frequency frequency frequency Display format (horizontal / (Dots x lines) (MHz) vertical) (KHz) (Hz) 2560 x 1440 60 Hz 88.787 59.951 241.500 + / - 2560 x 1440 120 Hz 192.996 119.998 497.750 + / - The resolution may not be supported depending on the model.
Page 208: Supported Resolutions For Video Signals
Supported Resolutions for Video Signals Check the resolutions supported for video signals. CTA-861 Horizontal Vertical Polarity Resolution Clock frequency frequency frequency Display format (horizontal / (Dots x lines) (MHz) vertical) (KHz) (Hz) 720 (1440) x 576i 50 Hz 15.625 50.000 27.000 - / - 720 (1440) x 480i...
Page 209 Horizontal Vertical Polarity Resolution Clock frequency frequency frequency Display format (horizontal / (Dots x lines) (MHz) vertical) (KHz) (Hz) 4096 x 2160 24 Hz 54.000 24.000 297.000 + / + 4096 x 2160 30 Hz 67.500 30.000 297.000 + / + *4096 x 2160 50 Hz 112.500...
Page 210: Read Before Using Bluetooth Devices
Read Before Using Bluetooth Devices Read this information before using a Bluetooth device. This function may not be supported depending on the model or geographical area. Restrictions on using Bluetooth • Compatibility issues may occur, depending on the Bluetooth device. (A Mobile exclusive headphone may not be available, depending on the environment.) •...
Page 211: Licences & Other Information
Open Source License Notice Open Source used in this product can be found on the following webpage. (https://opensource.samsung.com) This licence may not be supported depending on the model or geographical area. Please refer to the samsung.com website for detailed information regarding FreeSync.
Page 212 (Türkiye only) To access the energy labelling information of the model : 1. Go to https://www.samsung.com/global/ecodesign_energy 2. Get the model identifier from the energy label of the product and type it in the search box 3. Energy labelling information can be found...
Page 213: Troubleshooting
Troubleshooting The following are troubleshooting solutions for each problem. Picture Issues When the TV has trouble with the picture, these steps may help resolve the problem. The screen is flashing or has become dark If your TV is flickering or dimming sporadically, you may need to disable some of the energy efficiency features. Disable Brightness Optimisation,...
Page 214: The Picture Is Not Bright, Or The Picture Colours Do Not Look Clear
The picture is not bright, or the picture colours do not look clear If the screen appears too dim, try changing the settings under Reset Picture or disabling Brightness Optimisation, Energy Saving Solution. • (left directional button) Settings All Settings Picture Expert Settings Reset Picture...
Page 215: The Picture Colours Are Black And White Or Do Not Look The Way They Should Look
The picture colours are black and white or do not look the way they should look If the product’s colours or absolute whites/blacks seem to be off, launch Picture Test. • (left directional button) Settings Support Device Care Self Diagnosis Picture Test Try Now If the test results indicate that the problem is not caused by the TV, do the following:...
Page 216: Tv (The Frame Tv) Cannot Be Turned Off
TV (The Frame TV) cannot be turned off. If your TV is The Frame model, you can turn off the TV by pressing and holding the Power button. To switch from mode to TV mode or vice versa, short-press the Power button when the TV is on. Unable to power on If you are having problems powering on your TV, there are a number of things to check before calling the service department.
Page 217: Unable To Find A Channel
Make sure that the set-top box or cable box supports the content or broadcast for UHD and set the resolution. For more information, contact your service provider. When using a Samsung TV Plus channel, check the network connection. When the network speed is slow, the app may not work or the image quality may be poor.
Page 218: The Picture Is Distorted
The picture is distorted. The compression of video content may cause picture distortions, especially in fast moving pictures from sports programmes and action movies. Remove and reconnect the power cord, and check the remote control battery. If the signal reception is weak or poor, screen distortion may be visible but it is not a malfunction. Mobile phones used close to the TV (within 1 m) may cause noise on analogue and digital channels.
Page 219: Subtitles Appear On The Tv Screen
Subtitles appear on the TV screen. Turn off the Subtitle function in Subtitle Settings. • (left directional button) Settings All Settings General & Privacy Accessibility Subtitle Settings Subtitle Try Now The HDR of the connected external device turns off. If the Input Signal Plus feature is turned on, the range of receiving HDMI input signals is expanded, allowing you to view HDR content sent from an external device.
Page 220: Sound And Noise Issues
Sound and Noise Issues When the TV has difficulties with sound, these steps may help resolve the problem. How can I connect an audio device to the TV? The connection method may differ depending on the audio device such as HDMI (eARC/ARC), Optical, Bluetooth and Wi-Fi.
Page 221: Hdmi (Earc/Arc) Is Connected, And There Is No Sound
HDMI (eARC/ARC) is connected, and there is no sound. Check whether Digital Output Audio Format is set to Pass-through. If a soundbar or A/V receiver that does not support Dolby Digital+ is used and Pass-through is selected, there is no sound when a Dolby Digital+ source is received.
Page 222: Whenever A Function Is Used On The Tv Or The Channel Is
Whenever a function is used on the TV or the channel is changed, the TV voices the activity. The TV explains in voice-over the video scenes displayed on the screen. Turn off the Voice Guide function in Voice Guide Settings. •...
Page 223: The Volume Of The External Device Cannot Be Adjusted
I want to turn the TV and audio device off and on at the same time. When you connect the Samsung Soundbar to the TV via Bluetooth, the power turns off and on together. It may not be supported depending on the Samsung Soundbar model.
Page 224: Channel And Broadcast Issues
Channel and Broadcast Issues When the TV has difficulties receiving broadcasts, these steps may help resolve the problem. "Weak or No Signal" displayed in TV mode or cannot find channel. Make sure that the external device is connected securely and turned on. Move to Connected Devices to switch to other input sources.
Page 225: The Subtitles Are Not Provided On A Digital Channel
The subtitles are not provided on a digital channel. When watching channels with the antenna cable connected, run Subtitle Settings. • (left directional button) Settings All Settings General & Privacy Accessibility Subtitle Settings Try Now Some channels may not have subtitle data. When watching a channel on an external device such as a set-top box and cable box, turn on the subtitle function on the device.
Page 226: External Device Connectivity Issues
External Device Connectivity Issues When the TV has difficulties connecting to external devices such as a PC, game console or mobile device, these steps may help resolve the problem. The "Mode Not Supported" message appears. Adjust the output resolution of the external device to a resolution supported by the TV. The video is OK but there is no audio.
Page 227: No Screen Appears When Connecting The Tv To An External Device
No screen appears when connecting the TV to an external device. For more information about how to connect an external device, run Connection Guide. • (left directional button) Connected Devices Connection Guide Try Now Make sure that the external device is connected securely and turned on. Move to Sources to switch to other input sources.
Page 228: Network Issues
Network Issues When the TV has difficulties connecting to the Network, these steps may help resolve the problem. Wireless network connection failed. Unable to connect to a wireless access point. Unable to connect to the network. (left directional button) Settings Support Device Care Self Diagnosis...
Page 229: Anynet+ (Hdmi-Cec) Issues
Anynet+ (HDMI-CEC) Issues When Anynet+ (HDMI-CEC) isn't working, these steps may help resolve the problem. What is Anynet+? You can use the TV's remote control to control external devices that support Anynet+ (HDMI-CEC) and that are connected to the TV via an HDMI cable. For example, if a connected external device supports Anynet+, you can have the connected device turn on or off when you turn the TV on or off.
Page 230: The Message "Connecting To Anynet+ Device
I want to exit Anynet+. It is inconvenient to turn on other devices because the TV also turns on. It is inconvenient because the connected devices (e.g. set-top box) turn off together. To turn off the Anynet+ function of a device connected to the TV, turn off the Anynet+ (HDMI-CEC) function of the device.
Page 231: Remote Control Issues
The remote control does not work. The connection between the remote control and the TV may be lost. Point the Samsung Smart Remote at the front of the TV, and then press and hold the buttons simultaneously for 3 seconds or more.
Page 232: Recording Issues
This function may not be supported depending on the model or geographical area. Cannot record videos received from an external device or Samsung TV Plus. The recording function is only available for digital broadcast channels received by the TV. You cannot record videos...
Page 233: Apps
To use smart functions, you should connect to a network, agree to the terms and conditions, and log in with your Samsung account. If these settings were not configured during the initial setting process, you can configure Smart Hub settings by running Apps from the Home Screen.
Page 234: Media Files
Media Files When files don't play, this may help resolve the problem. Some files are interrupted during playback. This problem may occur with unsupported files or high-bitrate files. Most files can be played back, but some files may not play smoothly. Some files can't be played.
Page 235: Voice Assistant Issues
Voice Assistant Issues When the Voice Assistant isn't working, these steps may help resolve the problem. The microphone is off. Turn on the microphone switch at the bottom of the TV. Each time the switch is turned on or off, the screen displays a pop-up window showing whether the microphone is turned on or off.
Page 236: Spoke "Hi, Bixby/Alexa" But Bixby/Alexa Does Not Answer
The connection between the remote control and the TV may be lost. Try pairing the remote control with the TV. Point the Samsung Smart Remote at the front of the TV, and then press and hold the buttons simultaneously for 3 seconds or more.
Page 237: During Voice Recognition, The Heavy Load Message Appears
During voice recognition, the heavy load message appears and the function does not work. Unplug and then plug the TV power cord and then try again after 1 minute and 30 seconds. It may take a while if the voice recognition server is being inspected. I want to see weather information of the desired area.
Page 238: Other Issues
Other issues Use these procedures to resolve other issues that may occur in relation to the product. Caring for the TV Do not place fabric, paper or other materials on the vents located on the top, sides, or back of the television. Turn off the television after use and unplug it during extended periods of inactivity.
Page 239: The Tv Is Tilted To The Side
For details on how to attach the stand, refer to the Unpacking and Installation Guide. To remove the stand, follow the attachment steps in reverse order. The Unpacking and Installation Guide can be downloaded from the Samsung Electronics website at https:// www.samsung.com/support/.
Page 240: The Tv Is Making A Popping Noise
Accessibility Shortcuts, see the following: • Press and hold the (Volume) button on your Samsung Smart Remote or Remote Control. • Press the AD/SUBT. button on the Standard Remote Control or press and hold the MUTE button. - 240 -...
Page 241: Diagnosing Tv Operational Issues
Diagnosing TV operational issues You can diagnose issues with your TV and Smart Hub and run reset functions. Self Diagnosis (left directional button) Settings Support Device Care Self Diagnosis Try Now Check whether the product is displaying images and playing sounds normally. Check whether modules and sensors are working normally.
Page 242: Cannot Select Broadcast Signal In Self Diagnosis
• Smart Hub Connection Test Check the network connection. • Wi-Fi Check whether the Wi-Fi module is working normally. The result may appear to be a failure if there is no available access point (AP) in the vicinity. • Bluetooth Check whether the Bluetooth module is working normally.
Page 243: Reset Smart Hub
Reset Smart Hub Resets all Smart Hub settings to their factory defaults and deletes all information related to Samsung accounts, linked service accounts, Smart Hub service agreements and Smart Hub applications. • (left directional button) Settings Support Device Care Self Diagnosis...
Page 244: Getting Support
Try Now You can view the address of the Samsung website, the call centre phone number, your TV's model number, your TV's software version, Open Source License and other information you may need to get service support from a Samsung Service Centre or the Samsung website.
Page 245: Accessibility Guidance
Using the Remote control You can see the description of the buttons on the Samsung Smart Remote or Remote Control. The Samsung Smart Remote may not be supported depending on the model or geographical area. Orientation of the Samsung Smart Remote or Remote Control Hold the remote control with the buttons facing towards you.
Page 246 • If you press the button and then select the numeric/colour button and press the down directional button, while viewing a programme, the Recordings, Schedule Manager, Timeshift, Stop (when Record or Timeshift is running), Info, red, green, yellow and blue options appear. Record Timeshift may not be supported depending on the model or geographical area.
Page 247: Using The Accessibility Menu
• Samsung Smart Remote / Remote Control On the Samsung Smart Remote or Remote Control, there are two thin horizontal rocker buttons next to each other located slightly below the middle of the remote. The one on the left is the volume button. Press and hold...
Page 248 Voice Guide to give you voice input and voice output. You can use the Samsung Smart Remote but the TV must be connected to the network. To speak a command, press and hold the button (located near the top right of the Samsung Smart Remote,...
Page 249 Learning about the Accessibility menu functions • Voice Guide Settings This function works on every screen on the TV and when turned on verbally tells you what the TV's current settings are and verbally provides details about the programme you are watching. For example, it tells you the selected volume and the current channel and gives you programme information.
Page 250 • Zoom Menu and Text You can enlarge important elements on the menu such as the names of programmes. • Greyscale You can change the colour of the TV screen to black and white to sharpen blurred edges caused by colours. Greyscale is on, some Accessibility...
Page 251 • Menu Learning Screen Learn the menus on the TV screen. Once enabled, your TV will tell you the structure and features of the menus you select. • Subtitle Settings You can view the subtitle in programmes that provide broadcast subtitles. When watching a channel on an external device such as a set-top box and cable box, turn on the subtitle function on the device.
Page 252: Using The Tv With Voice Guide On
Select button. • (Channel) button Of the two buttons that protrude from the centre of the Samsung Smart Remote or Remote Control, the right one is the (Channel) button. Push up or pull down the (Channel) button to change the channel.
Page 253 (Volume) button on the left to change the volume. Every time you change the volume, the new volume level will be announced. Of the two buttons that protrude from the centre of the Samsung Smart Remote or Remote Control, the left one is the (Volume) button.
Page 254: Using The Guide
When you want to know the programme information for each channel while watching a broadcast programme, press the (Channel) button on the Samsung Smart Remote or Remote Control. Use the directional buttons to view the programme information. You can see the daily programme schedules for each broadcaster and programme information in the Guide. You can select programmes to schedule for viewing or recording.
Page 255 When you open the Guide, a table grid of channels and programmes is displayed. In the top rows, the selected filter type and the time are shown. Each row has a channel name on the left and programmes on that channel on the right.
Page 256 Other options in the guide In the Guide, move to a broadcast scheduled programme, and then press the Select button. A pop-up menu listing the functions below appears. Use the up and down directional buttons to move within this menu, and then press the Select button to choose an item.
Page 257 • Edit Recording Time You can change the start and end times of scheduled programme recordings. This function may not be supported depending on the model or geographical area. • Schedule Viewing You can schedule the viewing of a broadcast scheduled programme. •...
Page 258: Using Schedule Viewing
Using Schedule Viewing Configure the TV to show a specific channel or programme at a specific time and date. This function may not be supported depending on the model or geographical area. icon appears next to programmes that have been configured for a schedule viewing. To set up a schedule viewing, you must first set the TV's clock ( (left directional button) Settings...
Page 259 • Cancelling a scheduled viewing from Schedule Manager Recordings 1. On the Samsung Smart Remote, press the button. 2. Use the directional buttons to move to the control pad. 3. Press the Select button to open Schedule Manager or Recordings.
Page 260: Using The Channel List
• Samsung TV Plus While the TV is connected to the network, you can watch popular programmes or highlights for each theme through a virtual channel at any time. As in a general channel, it provides the daily programme schedules of Samsung TV Plus.
Page 261: Recording
Recording Recording a programme to an external hard drive connected via USB. This function may not be supported depending on the model or geographical area. Read all precautions before using the recording feature. For more information, refer to "Before Using the Recording and Timeshift Functions".
Page 262 Recording the programme you are watching To display a menu for recording a programme or starting the Timeshift function, press the button twice or press button, and then press the Select button while watching the programme. You can select the following functions on the menu: •...
Page 263 Viewing recorded programmes On the Samsung Smart Remote, press the button. Use the directional buttons to move to the control pad. Select either Schedule Manager Recordings to access the Recording & Schedule Manager screen. To play a programme, use the up and down directional buttons to move between programme titles. Press the Select button to play the programme or press the right directional button to move to a list of options.
Page 264: Using Smart Hub
Use a variety of Smart Hub content offered by your Samsung TV. Some Smart Hub services are for pay services. To use smart functions, you should connect to a network, agree to the terms and conditions, and log in with your Samsung account.
Page 265 Samsung Account Go to the Samsung Account screen to create a new account or sign out of your account. For more information, refer to "Using a Samsung account". • Search Search for channels, programmes, movies, and apps offered by Smart Hub.
Page 266 Play games from the TV screen by connecting a Controller to the TV. Configure settings to optimise the Controller and audio device for playing games. This function may not be supported depending on the model or geographical area. For more information, refer to "Using Samsung Gaming Hub". • Home View a variety of TV programmes.
Page 267: Launching The User Guide
Open User guide You can view the embedded User guide containing information about your TV's key features. Alternatively, you can download a copy of the User guide from Samsung's website (https://www.samsung.com). Words in blue (e.g., Internet) indicate a menu item.
Page 268: Using Bixby
Set Voice Assistant to Bixby. Speak into the microphone on your Samsung Smart Remote or TV to control your TV. To use Bixby, your TV must be connected to the network and you must use the microphone on your Samsung Smart Remote.

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