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Before Reporting Product
Malfunction
Troubleshooting
If you experience the following issues while using the product, please perform several checks, as they may
not be malfunctions.
General Errors
Issue
The product
does not work
properly
The power
does not turn
on
There is no
sound
The subwoofer
does not
produce sound
68
• Unplug the power cables and any external devices such as your TV, subwoofer, or
amplifier from the product, then plug them in again.
• After resetting the product, connect your smartphone and Wi-Fi again. ([ See
"Connecting with a Smartphone via Wi-Fi" on page 16.) (Please beware that
previous product settings may be lost.)
• Is the power cord plugged into the outlet properly?
- Connect the power plug to the outlet correctly.
• Is the volume set to minimum?
- Press the Volume
- If you are using an external device such as a set-top box, portable device, or
Bluetooth device, adjust the volume of the external device.
• Is the mute function activated?
- If "MUTE" appears on the status display, the mute function is on. Press the
Mute
button to unmute.
• Is the correct product function selected according to the external device
connected?
- Press the Function
• Is the product properly connected to the wireless subwoofer?
- If the LED on the back of the wireless subwoofer is blinking green or lit in
red, it means it is not connected. If the connection is established, a green
light will appear. Reconnect the product to the wireless subwoofer. ([ See
"Connecting the Product" on page 6.)
Solution
button on the remote control to turn up the volume.
button to check if you selected the correct function.
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