Page 1 User Guide...
Page 2 © 2024 Motorola Mobility LLC. All rights reserved. MOTOROLA, the stylized M logo, MOTO, and the MOTO family of marks are trademarks or registered trademarks of Motorola Trademark Holdings, LLC. LENOVO is a trademark of Lenovo. Google, Android, Google Play and other marks are trademarks of Google LLC. microSD Logo is a trademark of SD-3C, LLC.
Page 3: Table Of Contents
5G ace Contents Set up phone About your hardware Insert or remove SIM and SD cards Copy data from old phone Set up voicemail Set up email Prepare for emergencies Make it yours What's new in Android 11?
Page 4 5G ace Home screen Change wallpaper Customize your Favorites tray Use widgets, shortcuts, or folders Arrange apps and control icon's look Allow or prevent home screen rotation Remove Google feed Remake your home screen with launchers Lock screen...
Page 5 5G ace About the calendar Find calendar events Create and manage events Control notifications for calendar events Clock app Set alarms Use timer or stopwatch Set date and time Photos app Share photos and videos Upload photos and videos...
Page 6 5G ace Use Airplane mode Control data usage Share your internet connection Connect to VPNs Add a Private DNS service Connected devices Connect with Bluetooth Make contactless payments Share or receive with NFC Share files and links with nearby devices...
Page 7 5G ace Display Adjust screen brightness Use Dark theme Change font and display size Show apps full screen Stop automatic rotation Adjust colors at night Choose color mode Change display style See Peek Display notifications Change screen timeout...
Page 8 5G ace viii Sync apps with your Google account Control what info Google collects System Languages & input Customize the keyboard Use multiple languages Gestures Customize Power button gesture Change System navigation Swipe fingerprint for notifications Turn flashlight on and off...
Page 9 5G ace Can't transfer files or connect to computer Account and sign-in issues Forgot unlock code Can't sign in to Google Account sync issues App issues App or widget issues Camera issues Messaging issues Gmail issues Play Store issues...
Page 10: Set Up Phone
Set up phone About your hardware Hardware diagram Tray for SIM and SD card Microphone Front camera (Learn more in Camera help.) Earpiece Volume button Power button...
Page 11 Set up phone Main camera Ultra-wide camera LED flash Macro camera Fingerprint sensor Headset jack USB-C port to charge phone, transfer files, and share data connection with tethered devices Microphone Speaker Care for your phone To clean the screen: • While this does not disinfect your phone, the best way to keep your phone clean is to wipe it thoroughly with a dry soft cloth.
Page 12 Set up phone Prevent water damage Your phone is water and splash resistant, but not completely waterproof. Avoid exposing your phone to water or any other liquids, and do not intentionally submerge it in any liquid. Water and splash resistance are not permanent, and the protection performance may continue to decline due to daily use.
Page 13: Insert Or Remove Sim And Sd Cards
Set up phone Insert or remove SIM and SD cards About the SD card Your phone supports an optional microSD card up to 1 TB. A Class 2, 4, or 6 card is sufficient. Your phone uses the card as portable storage for media files: photos, videos, and music. Because it's portable, you can easily swap the card and its content between devices.
Page 14 Set up phone Push the tray back into the phone. Note: If you need to activate or resize a SIM, contact your carrier. Fix an issue What type of issue do you have? • SIM card or calls • SD card...
Page 15: Copy Data From Old Phone
Set up phone Copy data from old phone Copy data from iPhone You’ll use Google Drive to copy files from your iPhone and iCloud account to your new phone and Google account: • Photos will back up to Photos. • Contacts will back up to Contacts.
Page 16 Set up phone Follow the onscreen instructions to select the old phone or backup associated with your Google account, and to choose which apps and data to copy. Tip: Be sure to leave Back up to Google Drive turned on. What gets copied from Android phone If you copy data from another Android phone...
Page 17: Set Up Voicemail
Set up phone Set up voicemail Set voicemail password Contact your carrier for help setting or recovering your password/PIN for voicemail. Set mailbox greeting Your carrier provides and manages your voicemail. To set your greeting: Touch > Touch & hold to dial into your mailbox.
Page 18: Set Up Email
Set up phone Set up email Set up personal email You can add multiple email accounts of the following types: • Gmail • Personal email from other providers (IMAP/POP) If you added a Google account on your phone: • When you open the Gmail app for the first time, you'll see your email for that account. You're already set up.
Page 19 Set up phone Follow the onscreen instructions to enter your email address, password, and other information from your company's IT department. Switch account views In the Gmail app, touch your profile icon , then select an account. To open each inbox with one touch from your home screen, add task shortcuts: Touch &...
Page 20: Prepare For Emergencies
Set up phone Prepare for emergencies Set up emergency information You can set up emergency information for first responders or others to view from your lock screen, such as your emergency contact and medical information (blood type, allergies). To set up your emergency information: Go to Settings >...
Page 21 Set up phone Turn it on or off To learn more about ELS, read Google's help. Turn emergency alerts off/on Your phone can receive free alerts to inform you of public safety messages, threats to life and property (like extreme weather), and other emergencies. When an emergency alert is sent out, appears in the status bar.
Page 22: Make It Yours
Set up phone Make it yours This topic lists things that most people want to do with their new phone, with links to instructions on how to do them. Change its look and sound • Set the wallpaper. • Add apps to your home screen. •...
Page 23: What's New In Android 11
Set up phone What's new in Android 11? After upgrading, you'll see the following improvements to the Android operating system and other apps. Notification improvements Conversations When you view notifications, you'll see a new Conversations section, just for message apps: •...
Page 24 Set up phone New features in Power menu When you press & hold the Power button, you'll see the Power menu. This menu now includes: • Toggles, sliders, live video streaming, and a temperature control panel to control your connected smart home devices.
Page 25 Set up phone • When you turn on airplane mode, Bluetooth now stays connected and bluetooth headphones won’t disconnect. • You can get app suggestions and pin suggested apps at the bottom of your home screen. • Accessibility features now have a shortcut to start them from the lock screen.
Page 26: Learn The Basics
Learn the basics About your home screen You see the home screen when you turn on and unlock your phone or swipe up from the bottom of the screen. Swipe right or left to move between home screens. What’s on the screen Status bar: Displays the time and icons that tell you about your phone's battery and network...
Page 27 Learn the basics Customize your home screen Organize it: • Touch & hold an item you want to move, then drag it to the new location. • Group icons into folders. • Choose where to find your list of all apps - in the app tray or on the home screen.
Page 28: About Your Lock Screen
Learn the basics About your lock screen The lock screen appears when you're using a screen lock and you power on your phone or turn on the screen. Tip: If you're using Peek Display, you'll see that screen before you get to your lock screen. From the lock screen, you can: •...
Page 29: New To Android
Learn the basics : New to Android? If this is your first smartphone Learn the basics To get around your phone, here are the key concepts. • You can choose how you move between apps and screens: gestures or icons. •...
Page 30 Learn the basics : New to Android? In most apps you can tap , , or your profile icon for app-specific settings. Be sure to see what options are available to you there, too. Manage cellular data Understand your data usage. Keep an eye on your data usage and learn how to make the most of it.
Page 31: If You Had An Iphone
Learn the basics : New to Android? If you had an iPhone Welcome to Android! Here are some differences between your old iPhone and your new phone. Your assistant: You've retired Siri. Now, find info and get things done with Google Assistant. Just set up “OK, Google”.
Page 32: About Your Google Account
Learn the basics : New to Android? About your Google account Benefits of your account When you set up your phone, you added a Google account. If you haven't had a Google account before, this is more than just a password you set up for your phone. A Google account lets you organize and access your personal information and files from any computer or mobile device: •...
Page 33: Status Bar Icons
Learn the basics : New to Android? Status bar icons About status icons status bar at the top of the home screen contains icons that help you monitor your phone. • On the left, icons tell you about apps, such as new messages or downloads. If you don't know what one of these icons means, swipe the status bar down for details.
Page 34 Learn the basics : New to Android? Connected to cellular/mobile network (full signal). Speed of your network connection is also shown. Possible speeds, from slowest to fastest, are 3G, H, H+, 4G, 5G. Available speeds depend on your carrier and your location. Poor connection to cellular/mobile network.
Page 35 Learn the basics : New to Android? Connected by cable. USB tethering enabled. enabled. Only some versions of this phone, sold in certain countries, support this feature. SYNC AND UPDATES App updates are available for download from Play Store. Email and calendar sync in progress. Upload complete.
Page 36 Learn the basics : New to Android? Battery charging. Battery low. Phone is in Battery Saver mode. ALARM AND CALENDAR Alarm set. Upcoming calendar event. EMAIL AND MESSAGING New Gmail message. New text message. New voicemail. Important alert. OTHER ICONS Screenshot is available.
Page 37 Learn the basics : New to Android? Focus mode is on. Apps that you download might show other icons to alert you about their status. Certain features, services, and applications are network or carrier dependent and may not be available in all areas.
Page 38: Phone Terms You Should Know
Learn the basics : New to Android? Phone terms you should know Airplane mode This mode allows you to use your phone's non-wireless functions (music, games, etc.), while disabling its wireless radio functions that are banned on airplanes during flight. Software that you can download for added functionality, such as games, email apps, bar code scanners and more.
Page 39 Learn the basics : New to Android? shortcut An icon you can add to your home screen that lets you quickly open an app. Create shortcuts for apps you use frequently. SIM card Subscriber Identity Module (SIM) card. A card that securely stores information your carrier uses to authenticate your phone on the cellular network.
Page 40: Get Around On Your Phone
Learn the basics : Get around on your phone Learn gestures You can use gestures on your screen to move between apps and choose or manipulate items. There are also gestures, which you can turn on/off, to perform everyday tasks like screenshots or turning on the flashlight.
Page 41 Learn the basics : Get around on your phone Tip: If you have visual impairments, you can enable additional magnification gestures. Pinch in to zoom Put two fingers on the screen, far apart, and then drag them together. Result: Zoom out to see smaller version of photos or maps. Or, close expandable notifications.
Page 42: Move Between Apps And Screens
Learn the basics : Get around on your phone Move between apps and screens Choose how to get around You can change how you move between apps and screens: Settings > System > Gestures > System navigation. Use gesture navigation Use these gestures to move between screens and apps if you chose Gesture navigation and see...
Page 43: Use Quick Settings
Learn the basics : Get around on your phone Use quick settings Open quick settings Settings you adjust frequently, like Bluetooth, are “quick settings”, easy to get to from any screen. To see your first few quick settings, swipe down once from the top of your screen. To see all quick settings, swipe down again.
Page 44 Learn the basics : Get around on your phone System update Audio effects. You can add this to quick settings. Flashlight Airplane mode Wi-Fi hotspot (Appears after you turn on hotspot the first time.) Quick Share GIF maker Battery Saver Mobile data Screen Cast...
Page 45 Learn the basics : Get around on your phone Screen Record Data Saver (Appears after you turn on Data Saver the first time.) Night Light Bedtime mode (Appears after you turn on Bedtime mode the first time.) Color inversion (Appears after you turn on Color inversion the first time.) Open all settings To open the full list of all settings: •...
Page 46 Learn the basics : Get around on your phone Drag to add, remove, or rearrange. To return quick settings to its original state, tap > Reset. Tip: You can also change the background color to be light or dark.
Page 47: Turn Screen Off And On
Learn the basics : Get around on your phone Turn screen off and on Why your screen turns off automatically • To save battery power, your screen turns off if you haven't used it for some time. You can lengthen or shorten the time before your screen automatically turns off.
Page 48: Capture Your Screen
Learn the basics : Capture your screen Take screenshots Take a screenshot Do one of the following: • Touch & hold three fingers on the screen. (If this doesn't work, turn Three finger screenshot on.) • Drag from the bottom of the screen and hold to see recent apps, then touch Screenshot. •...
Page 49 Learn the basics : Capture your screen Highlight. To change color or thickness, tap again. Insert a text box. Tap the icons to change the background and text color. Blur with mosaic effect. Swipe over the area to blur. Undo change. Redo change.
Page 50: Record Your Screen
Learn the basics : Capture your screen Record your screen You can record a video of your screen while you’re using it. You can choose to include your audio or a selfie video when recording. Record screen If you want the recording to show when you tap screen elements, turn Record touch points To start recording: •...
Page 51 Learn the basics : Capture your screen Record only your phone's sound Record both your narration and your phone's sound Drawing To write on the screen, tap To change pen colors, tap Video To include a selfie video in the corner, tap To turn the selfie video off, tap Other options You can adjust more options, like frames per second or screen touches, in phone Settings.
Page 52: Create Gifs From Video
Learn the basics : Capture your screen Create GIFs from video You can make an animated GIF from a video on your screen. Record a GIF Open the video in the Photos, Files, or other media viewing app, and pause the video where you want to start the GIF.
Page 53: Discover Useful Tools
Learn the basics : Discover useful tools Turn flashlight on and off To turn your flashlight on or off: • Open quick settings and tap • Or, make a chopping motion. If the camera opens instead of turning on the flashlight, be sure to use a chop gesture, not a twist gesture.
Page 54: Control Phone With Your Voice
Learn the basics : Discover useful tools Control phone with your voice Speak a command Not all languages support voice commands. You can tell Google Assistant to call people, get directions, send messages, set alarms. Or, ask questions. Get your assistant's attention by doing any of these: •...
Page 55: Get Directions To A Location
Learn the basics : Discover useful tools Get directions to a location Navigation and battery life Navigation is one of the most power-intensive apps, so keep your phone plugged into a high-quality car charger, especially if you're streaming music and/or using Bluetooth (also power-intensive features).
Page 56: Use Clock And Weather Widget
Learn the basics : Discover useful tools Use clock and weather widget Add widget to home screen Put a clock on your home screen and get quick access to your alarms, calendar, weather, and daily steps. Touch & hold the home screen. Tap Widgets.
Page 57 Learn the basics : Discover useful tools Do one of the following: • If you haven't added locations yet, tap Add cities. • Or, tap the current temperature, then tap Tap Add new location. Enter a city name or ZIP code, then tap Tap the city to add.
Page 58: Manage How You Spend Time On Your Phone
Learn the basics : Discover useful tools Manage how you spend time on your phone Set up Digital Wellbeing You can get info about how you spend time on your phone, like how often you unlock it and how long you use each app.
Page 59 Learn the basics : Discover useful tools Pause distracting apps to focus Use Focus mode to pause selected apps for fewer distractions. Go to Settings > Digital Wellbeing & parental controls > Focus mode. Choose which apps you want to pause. Do one of the following: •...
Page 60 Learn the basics : Discover useful tools Use parental controls You can: • Control your child’s access to devices and apps • Control location settings and view the location of your child’s supervised device • Set daily usage limits, monitor app usage, and remotely lock supervised devices •...
Page 61: Work With Text
Learn the basics : Work with text Use onscreen keyboard Open, close, rotate keyboard To open the keyboard, just touch an area where you can enter text or numbers. To close the keyboard so you can see other parts of the screen, tap For a larger keyboard, turn your phone horizontally.
Page 62 Learn the basics : Work with text Get suggestions Use suggestions to type faster. When you're typing, you'll see a list of suggested next words above the keys: • Touch a word in the list to insert it in your text. •...
Page 63: Cut, Copy, Paste Text
Learn the basics : Work with text Cut, copy, paste text You can select and copy text from web pages and messages. To select text, touch & hold a word. Touch Copy, Cut, Share, Select all or: • Select more text. Drag the sliders •...
Page 64: Use Voice Typing
Learn the basics : Work with text Use voice typing Touch a text field to show the onscreen keyboard. Touch on the onscreen keyboard. Say what you want to type: • Speak naturally but clearly. There's no need to shout or hold the phone close to your mouth. •...
Page 65: Fill In Forms Automatically
Learn the basics : Work with text Fill in forms automatically Don’t retype your personal information again and again. Save it securely, then with just one touch, fill in passwords, addresses, credit cards, and other information saved to your Google account.
Page 66: Personalize Your Phone
Personalize your phone : Home screen Change wallpaper You can change the background image on your home screen lock screen. Set the wallpaper Touch & hold a blank area on your home screen, then tap Wallpapers. Touch a wallpaper or photo to use. or Set wallpaper.
Page 67: Customize Your Favorites Tray
Personalize your phone : Home screen Customize your Favorites tray The Favorites tray at the bottom of your home screen gives you quick access to your most-used apps. You can customize the shortcuts in this tray. Change the app shortcuts Touch &...
Page 68: Use Widgets, Shortcuts, Or Folders
Personalize your phone : Home screen Use widgets, shortcuts, or folders Add widgets Widgets stream information, giving some of an app’s functionality without opening the app. For example, the Calendar widget shows your daily agenda and gives you one-touch access to your full calendar. Add a widget Touch &...
Page 69 Personalize your phone : Home screen • Navigate to Work Maps • Navigate to Home • Search YouTube • Subscriptions • Explore • New incognito tab Chrome • New tab • New reminder Calendar • New event • New task •...
Page 70 Personalize your phone : Home screen Do one of the following: • Touch & hold the icon to drag it where you want on the home screen. • Tap Add automatically. Add folders Folders organize your shortcuts. You can create folders on your home screen or in your app tray. Home screen folders To create a folder on your home screen: Touch &...
Page 71 Personalize your phone : Home screen Open the folder. Touch & hold the app's icon. Remove widgets, shortcuts, or folders To remove items from your home screen: Touch & hold it until it vibrates. Drag it to Remove. For app tray folders, tap Delete.
Page 72: Arrange Apps And Control Icon's Look
Personalize your phone : Home screen Arrange apps and control icon's look Choose where to find apps: app tray or home screen The app tray holds all of your installed apps. Swipe up from the bottom of the home screen to open the tray.
Page 73 Personalize your phone : Home screen Show or hide notification dots You can control whether app icons show dots to alert you about unread notifications. Touch & hold a blank space on your home screen. Home settings. Tap Notification dots. Turn Notification dot on app icon on or off...
Page 74: Allow Or Prevent Home Screen Rotation
Personalize your phone : Home screen Allow or prevent home screen rotation quick settings, when you turn on Auto-rotate, apps will rotate when you turn your phone. If you want, you can keep your home screen from rotating while other apps auto-rotate: Touch &...
Page 75: Remove Google Feed
Personalize your phone : Home screen Remove Google feed When you swipe to the farthest-left home screen, you’ll see the Google news feed. To remove it: Touch & hold a blank space on your home screen. Home settings. Tap Swipe Access > Nothing. To add the feed back again, change Swipe Access to Google feed.
Page 76: Remake Your Home Screen With Launchers
Personalize your phone : Home screen Remake your home screen with launchers About launchers A launcher app is what makes your home screen look the way it does and controls how you organize and interact with your apps. The launcher that came with your phone puts the Google search widget and a clock widget on the home screen.
Page 77: Lock Screen
Personalize your phone : Lock screen Use a screen saver Set up screen saver While your phone is idle on a dock or charger, turn it into a desk clock, a photo frame to show off your pics, or more. Go to Settings >...
Page 78: Use Apps
Use apps Open, close, switch apps Open and close apps To open an app, tap its icon on the home screen, or swipe up from the bottom of your home screen to open tray, then tap the app. You don't need to close apps. Android manages the memory and battery that apps use, so you don't need to worry about leaving apps open.
Page 79: View Two Apps On Screen
Use apps View two apps on screen Use split screen view Open the first app. Drag up from the bottom of the home screen, hold, then release. In the list of recent apps, tap the app's icon at the top of the preview to see Be sure to tap the app's icon instead of the screen preview, which opens the app.
Page 80 Use apps Go to Settings > Apps & notifications. Tap Advanced > Special app access > Picture-in-picture. To turn off Picture-in-picture for an app, tap it and turn Allow picture-in-picture off...
Page 81: View Notifications
Use apps View notifications Find your notifications Apps send you notifications to let you know about new messages, calendar events, and alarms. You can check your notifications from a few places: • When your screen is off, you'll see notifications in Peek Display.
Page 82 Use apps • Swipe again to view quick settings. What you can do with lock screen and status bar notifications Respond from a notification Many notifications include actions at the bottom that let you complete common tasks without opening the full app.
Page 83: About Preloaded Apps
Use apps About preloaded apps Apps that came with your phone The following apps may be preloaded on your phone. Don’t want some? Delete disable them. Need other apps? You can download free and paid apps. Icon Description Assistant Use your voice to control your phone. Audio effects Optimize and adjust audio for your phone’s speaker and any connected listening device.
Page 84 Use apps Contacts Organize and connect with your contacts. Assign ringtones to people. Docs Create, edit, and collaborate with others on documents. Drive Store and synchronize your files on Google's cloud, then access them anywhere you have an internet connection. Create and share spreadsheets, documents, and presentations.
Page 85 Set up and control your Google Home and Chromecast devices, and other home products like lights, cameras, and thermostats. Interactive Provides access to Motorola's interactive wallpapers, hosted on the cloud so wallpapers they don't take up space on your phone until you download them.
Page 86 Use apps Phone Make calls. Photos Manage photos and upload them automatically to your private album. Play Store Get apps for your phone, as well as books, magazines, music, and movies and access them from your computer or any Android device. Settings Customize your phone settings.
Page 87 Use apps or . Look for Help or Settings > Help.
Page 88: About The Moto App
Moto app The Moto app groups together features and settings that help you customize the way your phone looks, sounds, and behaves. Several of these features are available only on Motorola phones. In the Moto app, touch to access these features and settings: Personalize Change your phone's layout, fonts, icon shapes, themes, and wallpapers.
Page 89: Focus On Gaming
Use apps Focus on gaming Open toolkit Use the toolkit to quickly adjust settings during a game. To open it, you can either: • Touch • Swipe right. • Swipe right but don't show . This gives maximum space for and interferes least with gaming. If you don't see these icons, turn on full screen mode.
Page 90 Use apps When Block calls is on , calls from starred contacts are allowed as exceptions: • To block starred contacts as well, or to permit calls from all contacts, tap > Allow calls from. • To permit urgent calls if the same person calls a second time within a 15 minute period, turn Allow repeat callers on From Moto app Open the Moto app.
Page 91 Use apps Add or remove games: • Touch to add a game. • Touch to remove a game. You'll no longer be able to use the toolkit or settings during games you remove. Use social apps while you play You can add up to two shortcuts in the toolkit to social apps such as WhatsApp or Discord, for quick access to your gaming friends.
Page 92: Get, Delete, Manage Apps
Use apps : Get, delete, manage apps Install or update apps Get apps Get apps from Google Play Store Need a voice recorder, notepad, or compass? You can download more apps, in addition to the apps preloaded on your phone. To download apps: Open Play Store app.
Page 93 Use apps : Get, delete, manage apps Under Updates available: • Tap Update all. • Or, to update a specific app, tap See details, then tap Update by its name. Tip: To read the summary of what changed, tap the app name before you update it. Update Play Store apps automatically Updating your apps gives you the latest features and improves security and stability.
Page 94 Use apps : Get, delete, manage apps Restore Play Store apps If you uninstall an app you got from Play Store, you can reinstall it anytime. Have apps you use infrequently, such as a flight tracker? Delete them and easily reinstall when needed. Open the Play Store app.
Page 95: Manage App Permissions
Use apps : Get, delete, manage apps Manage app permissions What are permissions? If an app wants to use specific features and personal information on your phone, it must ask for your permission. You can manage permissions at any time to allow, deny, or modify them. Apps might ask you for permission to access: •...
Page 96 Use apps : Get, delete, manage apps Go to Settings > Privacy. Or, Settings > Apps & notifications > Advanced. Tap Permission manager. Tap a feature to see which apps have permission to use it. Turn that permission on or off for each app as needed. You can also adjust permissions by app.
Page 97: Delete Or Disable Apps
Use apps : Get, delete, manage apps Delete or disable apps Disable apps provided with phone You can't remove preloaded apps from your phone, but you can disable and hide apps that you don't need. Go to Settings > Apps & notifications. Tap See all # apps >...
Page 98: Find Problem Apps With Safe Mode
Use apps : Get, delete, manage apps Find problem apps with safe mode Issues such as apps crashing, unexpected reboots, or fast battery drain could be caused by an app you installed. Use safe mode to start your phone with only the original software and apps. If the issues go away in safe mode, the problem is probably from an app you downloaded.
Page 99: Protect Against Harmful Apps
Use apps : Get, delete, manage apps Protect against harmful apps Scan phone for harmful apps Play Protect helps keep your phone secure by automatically scanning your apps, including sideloaded apps, to check for potentially harmful apps (malware). If Play Protect finds a potentially harmful app, it stops the app from running and warns you so that you can uninstall it.
Page 100: Search And Browse
Use apps : Search and browse Search the web Search from anywhere You don't have to leave your current app to search for the info you need. Use Google Assistant from any screen to get search results and options for your next action. To search: Say “OK, Google”...
Page 101 Use apps : Search and browse On the home screen, tap on the search widget. Or, open the Camera app and tap on the viewfinder. Frame the item you want to learn about and tap Tap the item you want to learn about. For text, tap it to select it, and use to select more.
Page 102: Search Your Phone
Use apps : Search and browse Search your phone Find an app Swipe up from the bottom of the home screen. Touch Search apps. Type the app's name. If the app is on your phone, touch its icon to open it. If the app isn't on your phone, touch SEARCH FOR MORE APPS to go to Play Store and install with one touch.
Page 103: Browse Websites
Use apps : Search and browse Browse websites Visit and bookmark websites Your phone connects to your carrier's cellular network or to a Wi‑Fi network to access the internet. To save data charges on your cellular plan, use a Wi‑Fi connection.
Page 104 Use apps : Search and browse Go to Settings > Apps & notifications. Touch Default apps > Browser app. Or, touch Advanced > Default apps > Browser app. Touch the app to use.
Page 105: Text Messaging
Use apps : Text messaging About text and multimedia messages Text messages - SMS SMS (Short Message Service) messages are text only. You can send a message up to 160 characters long. If you type more than that, your message will be sent in a series of SMS messages. You can send one SMS to multiple people, and the replies will come in separate threads (unless you and your recipients have group messaging enabled).
Page 106: Read, Send Messages
Use apps : Text messaging Read, send messages Read and reply to a message When you receive a text message with the Messages app, you'll see in the status bar. Swipe the status bar down and touch To respond, type in the text box and touch Optionally: •...
Page 107 Use apps : Text messaging Add or save attachments Add attachment In the Messages app, compose a reply or a message. Do one of the following: • Touch & hold to start recording a voice message. When done, lift your finger. •...
Page 108 Use apps : Text messaging Copy text from a message Open Messages app. Open the conversation. Touch & hold the message. Touch You can now paste it elsewhere, like in an email you're composing.
Page 109: Manage, Delete Messages
Use apps : Text messaging Manage, delete messages Keep track of important messages To access your important messages and conversations in the Messages app: Pin up to 3 conversations to keep these groups of messages at the top when you open the app. Star messages you want to find later.
Page 110 Use apps : Text messaging Control notifications for text messages If you use the Messages app: Open Messages app. Touch your profile icon > Messages settings. Touch Notifications and: • Turn notifications on or off • Change the sound • Add or remove vibration If you use a different messaging app: Touch &...
Page 111: Change Default Messaging App
Use apps : Text messaging Change default messaging app You can download additional messaging apps from Play Store. After you've installed one, you can make it your default messaging app. To select a different app to send and receive text (SMS) and multimedia (MMS) messages: Go to Settings >...
Page 112: Change Text Message Reply To Incoming Calls
Use apps : Text messaging Change text message reply to incoming calls When your phone rings, you can drag towards to see a list of quick responses you can send by text message instead of answering the call. To edit these quick responses: Touch Touch >...
Page 113: Get Text Messages On Your Computer
Use apps : Text messaging Get text messages on your computer Set up Device Pairing If you use the Messages app on your phone, you can see and send text messages on your computer. Pair your computer and the Messages app on your phone by scanning a QR code: •...
Page 114: Email
Use apps : Email Read, send, manage emails Read email If you've set up email, you’ll start receiving emails after your account syncs with your phone. When you receive an email notification, you'll see in the status bar. To open email from a notification, swipe the status bar down and touch the notification: •...
Page 115 Use apps : Email Find emails When you open the Gmail app, you see your Inbox. To view sent email, drafts, recently deleted email, and other categories, touch To search for emails, at the top of your email list enter terms, like the topic or the sender's name. Delete emails To delete an open email, touch To delete multiple emails, go to your email list, touch &...
Page 116: View Email Attachments
Use apps : Email View email attachments View attachments Attachments appear at the end of an email. To view or play the attachment, tap it. If you see a message that you can't open the attachment type, most file types have a free viewer that you can use.
Page 117: Preview Inboxes From Home Screen
Use apps : Email Preview inboxes from home screen To preview your inboxes, open emails, or quickly start a new email, the Gmail widget to your home screen. With the widget, you can: • Open a message. Touch the message. •...
Page 118: Add Email Signature
Use apps : Email Add email signature To add a signature automatically to the end of emails you send: Open the Gmail app. Touch > Settings. Select the account. Touch Mobile Signature and edit the text you want to appear at the end of every email.
Page 119: Control Email Notifications
Use apps : Email Control email notifications You can control whether you see notifications when you receive an email. Touch & hold Touch > Notifications. Adjust notification settings. Tip: To automatically silence notifications during hours you specify, use Do Not Disturb.
Page 120: Calendar App
Use apps : Calendar app About the calendar Keep track of upcoming events and get automatic reminders on your phone with your calendar. Google calendars let you save all your events in one place, which is secure, synced, and accessible from any web- enabled device or computer when you've signed in to your account.
Page 121: Find Calendar Events
Use apps : Calendar app Find calendar events Open calendar events You'll see in the status bar to alert you of upcoming events. Just swipe the status bar down and touch the notification to see the event details in your calendar. To see your list of upcoming events, open the Calendar app.
Page 122: Create And Manage Events
Use apps : Calendar app Create and manage events Create calendar events As you're creating an event, you'll see suggestions for the event titles, locations, people, and more. In some cases, these suggestions are personalized based on information associated with your Google account and your previously created events.
Page 123: Control Notifications For Calendar Events
Use apps : Calendar app Control notifications for calendar events Touch & hold the app icon. Touch > Notifications. Adjust notification settings. If you have assigned a ringtone for the notification but you silence your phone, your phone won't play the ringtone.
Page 124: Clock App
Use apps : Clock app Set alarms Set alarm by touch Open the Clock app. Touch Adjust alarms: • To create a new alarm, touch • To use an existing alarm, switch it on. • To change an alarm's sound, schedule or label, touch To control general alarm settings, like alarm volume and snooze duration, touch >...
Page 125: Use Timer Or Stopwatch
Use apps : Clock app Use timer or stopwatch Use timers You can set multiple countdown timers with labels to keep track: In the Clock app, touch for the Timer tab. Enter the time to count down. Touch Do any of the following: •...
Page 126 Use apps : Clock app Tip: If you use stopwatches frequently, add a task shortcut. Touch & hold , then drag Start stopwatch to your home screen.
Page 127: Set Date And Time
Use apps : Clock app Set date and time Change time format Go to Settings > System > Date & time. To change how times are displayed: • To use military time such as 13:00, turn Use locale default off and turn Use 24-hour format on •...
Page 128 Use apps : Clock app Open the Clock app and tap Tap > Settings. Turn Automatic home clock on...
Page 129: Photos App
Use apps : Photos app Share photos and videos You can wirelessly share one, multiple, or all items from any Photos view, sending them as email or message attachments, uploading to the cloud, or using device-to-device connections like Bluetooth. In addition to sharing wirelessly, you can transfer photos to your computer with a USB connection.
Page 130: Upload Photos And Videos
Use apps : Photos app Upload photos and videos Back up automatically Open Photos app. Touch your profile icon > Turn on backup. You can change back up settings any time. Adjust back up settings To adjust settings for your automatic backups: Open Photos app.
Page 131 Use apps : Photos app To review and delete recommended photos: Under Review and delete, touch a category (such as large photos and videos, blurry photos, screenshots). Touch & hold an item to delete, then touch others to include. Touch More help To learn more, read Google's...
Page 132: Contacts, Calls, Voicemail Contacts
Contacts, calls, voicemail : Contacts Add contacts Add contacts automatically When you add an account to your phone, the contacts for that account are available on your phone automatically. Add contact with Contacts app Open Contacts app. Touch If you're using more than one account, the account that will be synced with your new contact appears at the top.
Page 133: Edit Or Delete Contacts
Contacts, calls, voicemail : Contacts Edit or delete contacts Edit contacts After creating a contact, you can change the name, photo, and other contact information. Open Contacts app. Touch the person's name. Adjust settings as needed: • assign a custom ringtone, touch >...
Page 134 Contacts, calls, voicemail : Contacts Delete one contact Open Contacts app. Touch the person's name. Touch > Delete and confirm the deletion. Delete multiple contacts Open Contacts app. In your contact list, touch & hold the first contact. Touch the other contacts to delete. Touch...
Page 135: Star Your Favorite Contacts
Contacts, calls, voicemail : Contacts Star your favorite contacts Contacts you mark as favorites appear at the top of the list in the Contacts app and on the tab in the Phone app. To add someone to your favorites: Touch the contact icon (photo or other icon). Touch...
Page 136: Sort Contacts
Contacts, calls, voicemail : Contacts Sort contacts Sort contacts in Contacts app Open Contacts app. Touch your profile icon > Set options: • To sort by first or last name, touch Sort by. • To list names with first name first or last name first, touch Name format. Sort contacts in Phone app Open Phone app.
Page 137: Share Contacts
Contacts, calls, voicemail : Contacts Share contacts Ways to share contacts You can share one all contacts by sending a name card file (.vcf). You can also share a contact’s information as a text message attachment. Or, just touch your phones together and beam the contact information with NFC. Share one or a few contacts Open Contacts app.
Page 138: Phone Calls
Contacts, calls, voicemail : Phone calls Answer calls Answer incoming call When you receive a phone call, the Incoming call screen shows the caller ID. If you miss a call, you'll see in the status bar. To answer an incoming call: •...
Page 139: Make Calls
Contacts, calls, voicemail : Phone calls Make calls Make a call Touch Touch and enter a number. If you enter a wrong number, touch Touch to call the number. To hang up, touch Other ways to make calls You can place calls from: •...
Page 140 Contacts, calls, voicemail : Phone calls Dial by voice Get your assistant's attention, then say “Call” or “Dial” and one of the following: • Phone number • Contact's name • Name and town of local business Change default calling app You can download additional calling apps from Play Store.
Page 141: During A Call
Contacts, calls, voicemail : Phone calls During a call Adjust sound during call While listening, you can: • Adjust the volume. Use the Volume button on the side of the phone. • Switch between earpiece, loudspeaker, or connected Bluetooth device. Touch •...
Page 142: Make Video Calls
Contacts, calls, voicemail : Phone calls Make video calls Make video call with Meet app Meet lets you video call anyone in your contact list who also uses Meet. Android users can get it from Play Store, and iPhone users can download it from the App Store. The video calls are secure and can’t be seen by others.
Page 143: Make Conference Calls
Contacts, calls, voicemail : Phone calls Make conference calls To make a conference call: Call the first person. To call the next person: Touch This puts the first call on hold. Enter the number. Touch To join the calls after the second person answers, touch...
Page 144: Use Caller Id
Contacts, calls, voicemail : Phone calls Use caller ID About caller ID When you receive a call, caller ID shows the number on the incoming call or lock screens, unless the caller has hidden their information. When you make a call, those you call will see your number if they use caller ID. Depending on your services, caller ID may also: •...
Page 145 Contacts, calls, voicemail : Phone calls To prevent ringing and notifications from suspected spam calls, turn Filter spam calls on You won't receive notifications for these calls, but you'll see them in your call history and can check any voicemail you receive. When Caller ID &...
Page 146: Turn Call Waiting On And Off
Contacts, calls, voicemail : Phone calls Turn call waiting on and off When you’re on a call and a new call comes in, the new call is sent to voicemail. If you want to be notified of new calls instead, turn on call waiting. Note: Some carriers automatically control call waiting.
Page 147: Block Calls And Texts
Contacts, calls, voicemail : Phone calls Block calls and texts About blocking If you don't want to receive calls or texts from a certain number, you can block it. When the number tries to contact you, your phone will automatically decline the call or text. Block a number Use either app to block both calls and texts from a number.
Page 148 Contacts, calls, voicemail : Phone calls Your phone will block calls from private or unidentified numbers. You'll still receive calls from phone numbers that are stored in your contacts. Tip: You can also automatically identify potential spam callers and easily block them with Google Caller ID &...
Page 149: View And Delete Call History
Contacts, calls, voicemail : Phone calls View and delete call history See your call history To see all recent calls: Touch Touch You'll see one or more of these icons next to each call: Icon Meaning Missed call (incoming) Call you answered (incoming) Call you made (outgoing) To learn more about a call, touch it, then touch To see only your missed calls:...
Page 150 Contacts, calls, voicemail : Phone calls Do one of the following: • To add to an existing contact, touch Add to existing. • To set up a new contact, add contact details. Touch or Save. Delete calls from history Caution: There’s no way to restore the history after you delete it. To delete one call: Touch Touch...
Page 151: Make Emergency Call From Locked Phone
Contacts, calls, voicemail : Phone calls Make emergency call from locked phone In an emergency, you don’t need to unlock your phone to dial an emergency number (for example, 911 in the US or 112 in Europe). To dial an emergency number from a locked screen: Swipe up on the lock screen.
Page 152: Voicemail
Contacts, calls, voicemail : Voicemail Use voicemail Listen to voicemail If you've set up voicemail, you'll see in the status bar when a new voicemail message arrives. Do one of the following: • Swipe the status bar down and touch •...
Page 153 Contacts, calls, voicemail : Voicemail Touch Force stop. This restarts the app and should remove the notification. If that doesn't help: Call yourself from another phone and leave a short message. Go into your voicemail and delete this message, but wait to hang up until the notification icon has disappeared from your status bar.
Page 154: Music
Music Listen to radio Listen to FM stations Your phone automatically tunes to radio stations with the best signal. Listening to the radio doesn't use your mobile data. Plug headphones (any brand) into your phone. They serve as a radio antenna and allow you to scan for stations.
Page 155 Music Record current station On the tab, tap to start recording. To stop recording, tap If desired, edit the recording's name. Touch DONE. To listen to a recording, tap > Recordings > To delete or rename a recording, beside it, tap . To delete all recordings, at the top of the screen, tap >...
Page 156: Listen To Music
Music Listen to music Get music Stream songs or download them to your phone so you can listen when you’re on an airplane or don’t have an internet connection. Your phone can play MP3, FLAC, M4A, AAC, AAC+, MIDI, and WAV files. To get music, do any of the following: •...
Page 157 Music To switch tracks when the screen is off: • For the next track, press & hold the Volume up button. • For the previous track, press & hold the Volume down button. If this restarts the current track, press Volume down again.
Page 158: Transfer Music Files
Music Transfer music files About transferring music You can move music files you've bought and saved on your devices to other devices you own. Music apps that share music files from cloud storage usually just share links to the files instead of transferring them between devices.
Page 159: Connect A Midi Device
Music Connect a MIDI device To connect a MIDI device: Make sure you have: • A USB cable that's capable of data transfer and isn't for charging only. • A USB OTG adapter cable, if needed. Turn the phone and MIDI device on. Connect them with the USB cable (and adapter if needed).
Page 160: Settings Network And Internet
Settings : Network and internet Connect to Wi‑Fi networks Turn on and connect Turn Wi‑Fi on Open quick settings and tap Your phone will automatically connect to Wi-Fi networks you've used before. When you're connected, you'll see in the status bar.
Page 161 Settings : Network and internet Open quick settings, then touch & hold If the network appears in your list of nearby networks, touch & hold its name, then tap Forget. To review all of your saved networks, tap Saved networks. For each network you want to remove, tap its name, then tap Forget.
Page 162: Connect With Wi-Fi Direct
Settings : Network and internet Connect with Wi-Fi Direct If you have a device, like a printer or TV, that supports Wi-Fi Direct, you can connect your phone without a wireless router or cable. When you turn on your phone’s Wi-Fi, Wi-Fi Direct is automatically enabled. To connect to a Wi-Fi Direct device: On the device you want to connect, set up Wi-Fi Direct.
Page 163: Use Airplane Mode
Settings : Network and internet Use Airplane mode Airplane mode turns off all wireless connections on your phone to prevent it from transmitting signals that could interfere with airplane communications. Turn it on Open quick settings and touch to turn airplane mode on. This disables all wireless connections (Wi‑Fi, voice and data for calls and text messages, Bluetooth).
Page 164: Control Data Usage
Settings : Network and internet Control data usage Turn mobile data off/on To toggle it on/off, swipe the status bar down and touch When you turn off cellular data, you can still use data over Wi-Fi. Cellular data must be ON if you want to: •...
Page 165 Settings : Network and internet Turn Use Data Saver on You'll see in your status bar and all apps are prevented from using background data. Tip: The first time you turn Data Saver on, is added to quick settings. After that, just swipe the status bar down and tap to turn Data Saver off/on.
Page 166: Share Your Internet Connection
Settings : Network and internet Share your internet connection When you need an internet connection for another device, share your phone's: • For wireless sharing with another Wi-Fi capable device, turn on your Wi-Fi hotspot, which is great for range and speed. This uses more power, so it's best when you can plug in. •...
Page 167 Settings : Network and internet Set up the connection. To connect Do this A phone On your phone, next to the hotspot's name, tap and unlock if prompted. Use the other phone's camera to scan the QR code that provides the password. Other device Open the device’s Wi-Fi settings.
Page 168 Settings : Network and internet For each device, enter the MAC address and device name. Once you add allowed devices, they are saved unless you delete them, and you can turn this feature on and off by checking or unchecking Allow all devices any time. To restrict access for a previously allowed device, tap the device name, then tap Delete.
Page 169: Connect To Vpns
Settings : Network and internet Connect to VPNs A virtual private network (VPN) lets you access files on a secure network like an office network with a firewall. Contact your network administrator for VPN settings and any additional apps or requirements. To set up a VPN connection: Go to Settings...
Page 170: Add A Private Dns Service
Settings : Network and internet Add a Private DNS service Private DNS protects you when you browse the internet and use apps on your phone. It: • Encrypts your data over a secure channel • Prevents you from being redirected to fraudulent websites that appear legitimate •...
Page 171: Connected Devices
Settings : Connected devices Connect with Bluetooth Turn Bluetooth on/off Bluetooth uses more of your battery, so turn it off when not in use. Open quick settings. to switch it on/off. Pair with Bluetooth device To connect with a new Bluetooth accessory or other device, you need to pair with it. You only need to do this once for each device.
Page 172 Settings : Connected devices • Make or receive calls and play music over your car's audio system • Transfer music • Share photos • Share contacts • Share your phone's internet connection with your computer To set sharing options: Go to Settings >...
Page 173: Make Contactless Payments
Settings : Connected devices Make contactless payments Only some versions of this phone, sold in certain countries, support this feature. Use NFC (near-field communication) to pay quickly and securely at checkout registers by touching your phone to an electronic reader. Set up contactless payment Make sure you have: •...
Page 174: Share Or Receive With Nfc
Settings : Connected devices Share or receive with NFC Only some versions of this phone, sold in certain countries, support this feature. NFC (near-field communication) makes it easy to securely share with sources you trust, without having to type a lot of information or struggle with pairing. Turn NFC on Open quick settings and touch...
Page 175: Share Files And Links With Nearby Devices
Settings : Connected devices Share files and links with nearby devices Share content easily and securely. You can share things like photos or videos, contacts, documents, and links. Send them to another device near you without using an internet connection. You can share with Android 6+ devices and Chromebooks, and with selected Windows devices through an app.
Page 176 Settings : Connected devices Choose who can see you for sharing To adjust who can share with you: Open quick settings and tap Or, go to Settings > Connected devices > Connection preferences > Quick Share. Tap Who can share with you and choose who can see your phone for sharing: •...
Page 177: Transfer Files Between Phone And Computer (Usb)
Settings : Connected devices Transfer files between phone and computer (USB) About USB transfers You can transfer music, photos, and other files between your phone's storage and computer (in either direction). Use a USB cable that's capable of data transfer and isn't for charging only. When you connect the phone and computer with the USB cable, the phone’s USB connection type is set to charging mode, which charges your battery but prevents your computer from seeing files on your phone.
Page 178 Settings : Connected devices Location of files Files are stored in these folders on your phone: • DCIM: (Digital Camera Images) Photos and videos taken with the Camera app • Pictures: Photos you edited and photos from apps other than Camera •...
Page 179: Cast Screen Or Media To Tv
Settings : Connected devices Cast screen or media to TV Mirror with Chromecast To mirror your screen on a TV, showing all apps and screens you use on your phone, you must: • Use a TV with Chromecast built-in. • Or, plug a Chromecast into your TV’s HDMI port.
Page 180 Settings : Connected devices Cast personal media with Wi-Fi Direct If your TV supports Wi-Fi Direct, set up a connection between your phone and TV so that you can view or play media from your phone. For information about using Wi-Fi Direct after you've connected, see the user guide that came with your TV. Fix an issue After each step, see if your issue is fixed.
Page 181: Print From Your Phone
Settings : Connected devices Print from your phone Set up printing To connect your printer and phone: Before you begin: • If your printer is connected to a Wi-Fi network, be sure the phone and your printer are connected to the same network.
Page 182: About Wireless Sharing
Settings : Connected devices About wireless sharing What you can share You can share your photos and videos, contacts, screenshots, and downloaded files. When sharing photos and videos When deciding how to share your photos or videos, consider these factors: •...
Page 183 Settings : Connected devices • Sending high resolution photos via text message uses more more data. • Photos and video remain available until the recipient deletes the message. • High quality videos are too large and cannot be shared in text messages. Learn how Email Good for:...
Page 184 Settings : Connected devices • Requires a Wi-Fi or cellular data connection. Bluetooth Good for: • Sharing from phone-to-phone or other connected device • Fast sharing Things to consider: • Your phone must be paired and connected with another device. Good for: •...
Page 185: Apps & Notifications
Settings : Apps & notifications Change app settings Set or change default apps If you have multiple apps that do the same thing, you can pick which app to use by default. Pick when asked Sometimes, your phone asks which app to use. For example, your phone might ask which app to use to open a PDF file.
Page 186 Settings : Apps & notifications Adjust special app access In Settings > Apps & notifications > Advanced > Special app access, you can adjust these settings: • Usage access: Control which apps have access to data about your app usage (what other apps you're using and how often, your carrier, language settings, and other details).
Page 187: See Previously Viewed Notifications
Settings : Apps & notifications See previously viewed notifications After you clear or snooze notifications, you can go to your notification history to view them again. To set it up: Go to Settings > Apps & notifications > Notifications. Tap Notification history. Turn Use notification history on To see the history, go to Settings >...
Page 188: Choose How Apps Notify You
Settings : Apps & notifications Choose how apps notify you Turn off app notifications When you receive unwanted notifications from an app, touch & hold the notification, then tap Turn off notifications. To review all apps and adjust whether they can send notifications: Swipe down to view your notifications.
Page 189 Settings : Apps & notifications Restart the phone to apply the new settings. You won't see the icon in the status bar for any silent notifications. When you swipe the status bar down, the icon appears in the pull-down along with the notification. Tip: In phone Settings, you can only hide status bar icons for all apps.
Page 190 Settings : Apps & notifications Touch & hold a notification. Tap Default. To let an app's notifications be heard when Do Not Disturb is on: Touch & hold the app icon. > Notifications. Tap the category for enabled notifications, then tap Advanced and turn Override Do Not Disturb on Turn on app notifications If an app isn't sending notifications but you want it to: Go to...
Page 191 Settings : Apps & notifications Turn bubbles off/on for messaging Bubbles keep your conversations accessible by floating on top of other apps. Read and send messages from the bubble without opening the app. You can turn bubbles off if you want to always see conversations in their full app.
Page 192: Battery
Settings : Battery Charge phone How to charge Connect to charger Your phone doesn't support wireless charging. Use a USB charger or connect it to a power source with a USB cable. Connect your phone to the charger that came with your phone, or to a charger that is compatible with your phone.
Page 193: Extend Battery Life
Settings : Battery Extend battery life Choose settings that use less battery To get the most life from your battery: • Connections: Turn off Bluetooth when you're not using them. • Wi‑Fi: Turn on Wi‑Fi when the phone is in a location with Wi‑Fi coverage. •...
Page 194 Settings : Battery Go to Settings > Apps & notifications > Advanced > Special app access. Tap Battery optimization. Filter the list by Not optimized. Essential apps and services are listed as Battery optimization not available. If any apps are listed as Not optimized: Tap the app.
Page 195: Use Battery Saver Mode
Settings : Battery Use Battery Saver mode When Battery Saver is on Battery Saver helps you keep going on a low battery until the next charge. To save power, your phone will: • Turn on Dark theme (You can turn it off, but that uses more battery.) •...
Page 196: Show Battery Percentage In Status Bar
Settings : Battery Show battery percentage in status bar To show the percentage of battery power remaining in the status bar: Go to Settings > Battery. Turn Battery percentage on Tip: To see an approximate time your battery will last, open quick settings, touch &...
Page 197: Storage
Settings : Storage About storage options Phone internal storage You can store photos, videos, music, and applications on your phone. Files you downloaded from the internet and attachments you save from email or text messages are stored there, too. You can free up space when needed.
Page 198: Manage Phone Storage
Settings : Storage Manage phone storage Free up space by scanning To scan your phone for old and unused items to remove, like downloads and unused apps: Open the Files app. > Clean. You’ll see suggestions for categories of items to check and free up space. Tap the suggestions and follow onscreen instructions to uninstall, move, or delete items.
Page 199: Manage Sd Card
Settings : Storage Manage SD card Move photos, videos, music to SD card To free up internal storage on your phone: Be sure you've inserted and set up your SD card. Open the Files app and tap > Clean. Or, go to Settings >...
Page 200: Find Downloaded Files
Settings : Storage Find downloaded files You can download files and store them on your phone, including: • Photos, videos, and documents you save from emails or texts • Books, movies, or other content that you buy from Play Store and save for offline viewing •...
Page 201: Recover Recently Deleted Files
Settings : Storage Recover recently deleted files You can try to recover recently deleted photos, videos, or texts. But do so as soon as possible. The more you use the phone, the more likely the file will be overwritten with new data. Search for “file recovery”...
Page 202: Upload Music To Cloud
Settings : Storage Upload music to cloud You can store songs from your library in the cloud, for free, with Google YT Music (not available in all countries). Then you can instantly listen to your tunes wherever you are. You can upload music from your: •...
Page 203: Upload Photos And Videos
Settings : Storage Upload photos and videos Back up automatically Open Photos app. Touch your profile icon > Turn on backup. You can change back up settings any time. Adjust back up settings To adjust settings for your automatic backups: Open Photos app.
Page 204 Settings : Storage To review and delete recommended photos: Under Review and delete, touch a category (such as large photos and videos, blurry photos, screenshots). Touch & hold an item to delete, then touch others to include. Touch More help To learn more, read Google's help.
Page 205: Scan Documents And Make Copies
Settings : Storage Scan documents and make copies Scan document to Drive You can scan important documents with your phone and save them as PDFs on Google Drive. Open the Drive app. Touch > Align your phone over the document to scan and touch Touch Optionally: •...
Page 206: Sound & Vibration
Settings : Sound & vibration Adjust volumes Use Volume buttons In-call audio. When you’re on a call, the Volume buttons control the volume of the other person. Media. When you’re not on a call, the Volume buttons control media volume during playback or before you listen.
Page 207 Settings : Sound & vibration View and remove automatically muted apps Go to Settings > Sound & vibration > Multi-volume. Tap Auto mute to see the list of muted apps. To remove an app from the list, just unmute it in the app. If you don’t want your phone to learn your usage patterns and automatically mute apps, go to Settings >...
Page 208: Set Ringtones
Settings : Sound & vibration Set ringtones Change default call ringtone Go to Settings > Sound & vibration. Tap Phone ringtone. Do one of the following: • Select a ringtone from the list. • To use a song as the ringtone, tap Add ringtone at the bottom of the list. Then tap >...
Page 209 Settings : Sound & vibration Get more ringtones Although your phone comes with lots of ringtones, you can get more: • Search for “ringtones” in Play Store and install an app that provide ringtones. • Search for “ringtone maker” in Play Store and install an app that lets you create custom ringtones.
Page 210: Enhance Sound
Settings : Sound & vibration Enhance sound About Audio effects Use preset equalizers to enhance your phone’s speaker sound, or apply sound profiles to your headphones or other connected device based on the type of media playing. Turn Audio effects on/off Go to Settings >...
Page 211 Settings : Sound & vibration Go to Settings > Sound & vibration > Audio effects. open the Audio effects app. Touch > Show icon in the app tray or Hide icon in app tray. To add or remove Audio effects in quick settings: Open quick settings.
Page 212: Silence Calls & Notifications
Settings : Sound & vibration Silence calls & notifications When you're busy, use Do Not Disturb to mute ringtones for incoming calls, stop vibration, and block notifications. Quickly turn Do Not Disturb on or off Turn it on Open quick settings and tap You'll see in the status bar when Do Not Disturb is on.
Page 213 Settings : Sound & vibration To stop your phone from automatically silencing based on your calendar: Go to Settings > Sound & vibration. Tap Do Not Disturb > Schedules. Do any of the following: • To use the schedule later, uncheck it to turn it off. •...
Page 214 Settings : Sound & vibration Choose what and who to allow. • Conversations: Allow all or priority conversations, or allow none. Tap to make selections. • Calls: Allow calls from starred contacts, other contacts, all callers, or none. You can also allow calls if the same person calls twice in 15 minutes;...
Page 215: Stop Phone From Speaking
Settings : Sound & vibration Stop phone from speaking Silence replies to voice commands Some voice commands (like “What's up?” and “What is the current weather?”) cause Google Assistant to speak in response. To quickly silence a voice command response, touch To have your phone show responses to voice commands on screen and not speak them: Open the Google app.
Page 216: Silence "Hello Moto" During Power Up
Settings : Sound & vibration Silence “Hello Moto” during power up If you don’t want your phone to say “Hello Moto” when it powers up: Go to Settings > Sound & vibration > Advanced. Turn Power on sounds off You can't adjust the volume level for this sound.
Page 217: Turn Off Charging Sounds
Settings : Sound & vibration Turn off charging sounds If you don’t want your phone to make a sound when it comes in contact with a charger: Go to Settings > Sound & vibration > Advanced. Turn off Charging sounds and vibration.
Page 218: Turn Touch Sounds On/Off
Settings : Sound & vibration Turn touch sounds on/off Go to Settings > Sound & vibration > Advanced. Do any of the following: • To hear a tone when you dial a number, turn on Dial pad tones. • To hear a click when you lock or unlock the screen, turn on Screen locking sound. •...
Page 219: Hear Other Notification Sounds
Settings : Sound & vibration Hear other notification sounds You can assign a ringtone for notifications from specific apps. You can also control sounds that notify you of other events: Go to Settings > Sound & vibration > Advanced. To hear a confirmation tone and feel a vibration when you successfully connect your phone to a charger, turn Charging sounds and vibration on If you don't want any of these sounds, just turn them off...
Page 220: Display
Settings : Display Adjust screen brightness To set your screen's brightness, open quick settings and slide Your phone automatically adjusts your screen to the light around you, with Adaptive brightness. When the feature is on, you can still fine tune the brightness in quick settings. To turn this feature off: Go to Settings >...
Page 221: Use Dark Theme
Settings : Display Use Dark theme Give your eyes and battery a break by changing to a dark background. When Dark theme is on: • The dark background applies to your settings and apps. • Colors don't change in media, such as videos. •...
Page 222: Change Font And Display Size
Settings : Display Change font and display size You can make the text or other items on your screen smaller or larger for your comfort and convenience. Go to Settings > Display > Advanced. Do any of the following: • To adjust the size of text on the screen, touch Font size, then drag the slider to the size you want.
Page 223: Show Apps Full Screen
Settings : Display Show apps full screen By default, apps avoid the banded area across the front camera, but you can set your apps to use full screen and stretch across the entire display. You can turn it on or off for individual apps or all apps. Go to Settings >...
Page 224: Stop Automatic Rotation
Settings : Display Stop automatic rotation Prevent screen from rotating Open quick settings and turn Auto-rotate off. In this mode, you can manually rotate the current app. Turn your phone the direction you want, then touch in the corner. Allow screen to rotate To allow rotation for all apps, open quick settings and turn...
Page 225: Adjust Colors At Night
Settings : Display Adjust colors at night If you selected a color mode, it will resume outside of night hours. Automatically change screen to amber Your phone can automatically filter out blue light and adjust screen colors to warmer tones at night, making it easier to view and read in dim light.
Page 226: Choose Color Mode
Settings : Display Choose color mode You can change the intensity of color on your screen for a realistic or enhanced look. Go to Settings > Display. Tap Advanced > Colors. Choose one: • To see the most accurate colors, tap Natural. •...
Page 227: Change Display Style
Settings : Display Change display style Create custom themes for your display with unique fonts, icon shapes, and color schemes. Note: Styles might not work well with third-party launchers. Create a theme Go to Settings > Display > Styles. Touch , then follow onscreen instructions to select: •...
Page 228: See Peek Display Notifications
Settings : Display See Peek Display notifications About Peek Display notifications When your screen is off, battery-friendly notifications fade in and out, lighting only the pixels needed and showing notifications delivered since you last woke your screen. You can select which apps show notifications and limit content to control your privacy.
Page 229 Settings : Display Tap Settings and do any of the following: • To see a black background for these notifications instead of an animated one that fades in and out, turn Animated background off • To see these notifications by tapping on the screen, turn Tap to wake on •...
Page 230: Change Screen Timeout
Settings : Display Change screen timeout Change when your screen turns off Go to Settings > Display > Advanced. Touch Screen timeout and select the time of inactivity before your phone sleeps. Tip: Set a shorter time to extend battery life.
Page 231: Set Recording Options
Settings : Display Set recording options You can adjust settings before recording your screen: Open recording options: • quick settings, touch & hold • Or, go to Settings > Display > Advanced > Screen record. • If you're playing a game and Gametime is on, tap , then touch &...
Page 232: Change Lock Screen Features
Settings : Display Change lock screen features Use these options to control what content and features appear on your lock screen. You can also control when your screen locks. Limit lock screen notifications If you've set a pattern, PIN or password, you can control which notifications show on your lock screen.
Page 233: Adjust Screenshot Settings
Settings : Display Adjust screenshot settings You can adjust settings for capturing screenshots at any time. Go to Settings > Display. Touch Advanced. Turn Three finger screenshot on or off...
Page 234: Accessibility
Settings : Accessibility Visual assistance Adjust colors if you’re color blind Color correction is an experimental feature and might not work correctly everywhere on your phone. Turn it on Go to Settings > Accessibility. Tap Color correction and turn Use color correction on Choose an option.
Page 235 Settings : Accessibility Turn it on Go to Settings > Accessibility. Tap Color inversion. Turn Use color inversion on is added to your quick settings so you can easily turn it off/on. Add a shortcut To use an accessibility shortcut as an alternate to the quick setting: Go to Settings >...
Page 236 Settings : Accessibility Use magnification Start magnification: swipe up from bottom of screen with two fingers, or tap Tap the area of the screen to magnify, then: • Drag two or more fingers to scroll. • Pinch two or more fingers to adjust zoom. To zoom temporarily: Start magnification: swipe up from bottom of screen with two fingers, or tap Touch &...
Page 237 Settings : Accessibility • Open a message, file, or book. Your phone reads the text out loud. Change readout volume • Press a Volume button to open volume settings, then use the slider to adjust the level. • Or, during voice readout, repeatedly press a Volume button. Stop readout If you added the shortcut, tap or press &...
Page 238: Hearing Assistance
Settings : Accessibility Hearing assistance Caption all speech Your phone can automatically caption videos, podcasts, audio messages, and recordings. Turn captions on/off Press a Volume button, then turn it on or off . (If you don't see this icon, change caption settings to add it.) Or, go to Settings...
Page 239 Settings : Accessibility Use real-time text (RTT) during calls Not all carriers support this feature. Real-time text (RTT) lets you use text to communicate during a phone call. Your phone sends text as you type and the recipient can read your message while you write. RTT: •...
Page 240: Dexterity Assistance
Settings : Accessibility Dexterity assistance Change timing controls If you need more time to respond to a notification or messages that are visible only temporarily, you can adjust the time before they disappear: Go to Settings > Accessibility. Tap Timing controls. Adjust settings: •...
Page 241 Settings : Accessibility Press the assigned switch or key to scan and highlight items on the screen or to select highlighted items.
Page 242: Use Accessibility Shortcuts
Settings : Accessibility Use accessibility shortcuts About accessibility shortcuts Essential controls for your phone accessibility menu provides shortcuts to essential features on your phone. Accessibility features Easily turn accessibility features on/off from any screen. For each feature you're using, you can: •...
Page 243 Settings : Accessibility Use two fingers to swipe up from the bottom of the screen. If you've set other accessibility tools to use this gesture, swipe up with two fingers and hold to switch between tools. Choose an option from the menu. If you're using 3-button navigation:...
Page 244 Settings : Accessibility Use the shortcut Press & hold the Volume Up and Down buttons at the same time for three seconds. You'll hear confirmation that the feature has been turned on or off.
Page 245: Security
Are created from features of your fingertip, converted to a mathematical representation, and then encrypted and stored only on the phone. No fingerprint images are ever stored. • Are never shared with Google or Motorola. • Are never shared with other apps. Your phone only shares the verification, not the fingerprint.
Page 246: Protect Against Harmful Apps
Settings : Security Protect against harmful apps Scan phone for harmful apps Play Protect helps keep your phone secure by automatically scanning your apps, including sideloaded apps, to check for potentially harmful apps (malware). If Play Protect finds a potentially harmful app, it stops the app from running and warns you so that you can uninstall it.
Page 247: Make Sure Your Phone Can Be Found
Settings : Security Make sure your phone can be found Make sure your phone can be found. Find My Device allows you to remotely locate, lock, and erase your phone. If you ever need to find your phone, your phone will need to: •...
Page 248: Lock And Unlock Phone
Settings : Security : Lock and unlock phone Set a screen lock You can set up a screen lock to secure your phone. Each time you turn on your phone or turn on the screen, you’ll be asked to unlock it. Set or change screen lock Go to Settings...
Page 249 Settings : Security : Lock and unlock phone Tips: • You can swipe up from anywhere on the screen when unlocking. You don't need to touch the icon. • Some of these options aren't available if you added a or a work (corporate) email account to your phone.
Page 250: Set Advanced Lock Options
Settings : Security : Lock and unlock phone Set advanced lock options Use these options to control when your phone locks and whether your code is visible when you unlock. You can also control what content is included on your lock screen.
Page 251: Stay Unlocked When Connected With A Trusted Device
Settings : Security : Lock and unlock phone Stay unlocked when connected with a trusted device Set up trusted devices You can keep your phone unlocked when it is connected to a trusted device, like your Bluetooth watch or car. Make sure you have: •...
Page 252: Unlock With Your Face
Settings : Security : Lock and unlock phone Unlock with your face Before using face matching Keep in mind that: • Looking at your phone can unlock it, even when you don't intend to. • Your phone can be unlocked by someone who looks a lot like you. •...
Page 253 Settings : Security : Lock and unlock phone Turn off face matching Go to Settings. Touch Security > Face unlock. Unlock your phone. Touch Delete face data. Fix an issue If you're having trouble getting the phone to recognize your face: Go to Settings.
Page 254: Unlock At Trusted Places
Settings : Security : Lock and unlock phone Unlock at trusted places Set up trusted places To avoid repeatedly unlocking your phone when you are at familiar and trusted locations (like home or work), use a Smart Lock. You can still manually lock the phone at trusted places when needed. Make sure you have: •...
Page 255: Keep Phone Unlocked While It's On You
Settings : Security : Lock and unlock phone Keep phone unlocked while it's on you You can keep your phone unlocked while you’re holding it in your hand or carrying it in your pocket or handbag. Just unlock it once, and it stays unlocked until you set it down (or manually lock it). Make sure you have set a screen lock.
Page 256: Use Fingerprint Security
Settings : Security : Lock and unlock phone Use fingerprint security Set up fingerprint security Use the fingerprint sensor to unlock your phone, make fast and secure online and in-store purchases, and sign into bank and finance apps. Go to Settings >...
Page 257 Settings : Security : Lock and unlock phone • Be sure the app supports fingerprint recognition. • Install the app and open its settings to adjust options, like enabling fingerprint unlock. • Consult the app's help info for more instructions. Why am I still asked for PIN/pattern? For maximum security, you still need to enter your pattern, PIN, or password: •...
Page 258: Pin An App Screen
Settings : Security Pin an app screen Turn on pinning Use pinning to keep the current app in view until you unpin it. For example, you can pin a game and your child cannot navigate anywhere else on your phone. You can set up a pattern, PIN, or password required to unpin.
Page 259: Lock Sim Card
Settings : Security Lock SIM card Set up SIM lock This feature is not available in all countries. Your SIM card came with a default PIN from your carrier. You can use it to set up an optional SIM card lock, which prevents others from using your cellular plan and accessing account information if your phone is stolen.
Page 260: Privacy
Settings : Privacy See/change permissions by feature The first time you use an app, and sometimes when you install update it, you are asked to grant the app permission to access certain data and phone features. You can adjust these permissions any time. To adjust permissions by feature: Go to Settings...
Page 261: Hide Your Pattern
Settings : Privacy Hide your pattern You can hide your PIN or pattern to prevent others from viewing it when you unlock your screen. To hide patterns (if you're using a pattern screen lock): Go to Settings > Security. Next to Screen lock, tap Turn Make pattern visible off...
Page 262: Location
Settings : Location Use location services About location information You can let your phone use GPS, Wi‑Fi networks, mobile networks, and sensors to estimate your location. Apps that have your permission can use this information to deliver location-based services, such as the ability to check in, view traffic, find nearby restaurants, or tag your photos with the location where you took them.
Page 263 Settings : Location Touch a service to open its settings: • Earthquake alerts: Sends you an alert about nearby earthquakes of magnitude 4.5 or more. (Not available in all countries.) • Emergency Location Service: Sends your location to emergency responders when you call or text an emergency number.
Page 264: Accounts
Settings : Accounts Add or remove accounts Add Google account When you set up your phone, you were prompted to add a Google account. If you skipped this, be sure to set one up now so you can download apps from Play Store, get a customized information feed, and take full advantage of the Calendar, Gmail, and other apps included with your Google account.
Page 265 Settings : Accounts Touch the account name. Touch Remove account. Tip: If you have trouble removing a corporate account, go to Settings > Security > Advanced > Device admin apps and turn off the app for the account, then try to remove it again.
Page 266: Change Name & Info In Your Google Account
Settings : Accounts Change name & info in your Google account You can update, add, and remove basic info for your Google account: Go to Settings > Google > Manage your Google Account. Touch Personal info. Update information as needed. Add or change your profile picture, edit your name and birthday. Learn more.
Page 267: Sync Apps With Your Google Account
Settings : Accounts Sync apps with your Google account About syncing What sync does When your phone syncs, your Google apps refresh their data, and you get notifications about updates. Which apps sync By default, apps made by Google sync automatically. You can turn auto-sync off and back on for individual apps.
Page 268 Settings : Accounts Turn off for your Google account Go to Settings > Accounts. Turn Automatically sync app data off To collect messages, email, calendar, or other app updates, you'll need to sync the accounts manually. Tip: Turning off auto-sync can help save battery life.
Page 269: Control What Info Google Collects
Settings : Accounts Control what info Google collects Google collects information from you to provide personalized services and tailored content, as outlined in Google Privacy Policy. You can review, delete, and control the information Google collects about you. Learn more from Google about: •...
Page 270: System
Settings : System : Languages & input Customize the keyboard To customize Gboard, just tap in top row of the keyboard. Or, go to Settings > System > Languages & input > On-screen keyboard > Gboard. Resize keyboard to type more accurately Give yourself more space to type and reduce typos by adjusting the height of the keyboard.
Page 271 Settings : System : Languages & input To adjust sounds: • To hear sounds when you type, turn Sound on keypress on • To adjust how loud the sounds are, tap Volume on keypress. Disable glide typing With glide typing, you drag your finger over the letters in a word. If you want to turn this off and only use multi-touch typing: On the top row of the keyboard, tap Tap Glide typing.
Page 272: Use Multiple Languages
Settings : System : Languages & input Use multiple languages Change display language You selected the language for your phone during set up. To change it: Go to Settings > System > Languages & input > Languages. Touch & hold the language you want and drag it to the first position in the list. If you don’t see the language you want, tap to add it, then drag it to the first position.
Page 273: Gestures
Settings : System : Gestures Customize Power button gesture You can customize the Power button so that pressing it twice either opens Google Assistant or opens your camera. Go to Settings > System > Gestures. Touch Double press power key and select what you want the gesture to do.
Page 274: Change System Navigation
Settings : System : Gestures Change System navigation You can choose how to move between apps and screens: Go to Settings > System > Gestures. Tap System navigation. Choose an option: • Gesture navigation: Use drag and swipe gestures to return to your home screen, to switch apps, or to go back to the previous screen.
Page 275: Swipe Fingerprint For Notifications
Settings : System : Gestures Swipe fingerprint for notifications You can set the fingerprint sensor to open your notifications quick settings when you swipe it. Set it up Go to Settings > System > Gestures. Touch Swipe fingerprint for notifications and turn it on Use it Swipe down on the fingerprint...
Page 276: Turn Flashlight On And Off
Settings : System : Gestures Turn flashlight on and off To turn your flashlight on or off: • Open quick settings and tap • Or, make a chopping motion. If the camera opens instead of turning on the flashlight, be sure to use a chop gesture, not a twist gesture.
Page 277: Twist Phone To Open Camera
Settings : System : Gestures Twist phone to open camera Open your camera instantly from any screen, even your lock screen, with Quick capture. Twist your phone twice like this: Camera opens, and you’re ready to shoot. Twist twice again to switch to the front (selfie) camera. If you don’t want others to access your camera, you can turn Quick capture off.
Page 278: Back Up Phone
Settings : System Back up phone Back up to Google You can automatically back up the following items to your Google account: • Apps and app data • Call history • Contacts • Phone settings (including Wi-Fi passwords and permissions) •...
Page 279: Users And Guests
Settings : System : Users and guests Share your phone Ways to share your phone • Add users. If you share your phone with family, friends, or within a business, you can set up separate user spaces for each of them. •...
Page 280 Settings : System : Users and guests Guest Added user...
Page 281: Add, Modify, Remove Users
Settings : System : Users and guests Add, modify, remove users Add a user You must be the device owner to add users. To prevent others from switching to your owner profile and accessing your information, set a screen lock before you share your phone.
Page 282: Add Or Delete Guest
Settings : System : Users and guests Add or delete guest Create a temporary guest profile for sharing your phone with someone. If you need a space for someone to use on a regular basis, where apps and data can be saved, add a user instead of a guest session.
Page 283: About Phone
Settings : About phone Record your IMEI number The IMEI (International Mobile Equipment Identity) number is the unique code that identifies your phone. You’ll need it if you contact support regarding a warranty, and it’s important to have if your phone is stolen. Service providers can use the IMEI to block a stolen phone from cellular networks, and many police departments keep a record of stolen phones using this number.
Page 284: Find Legal And Product Information
Settings : About phone Find legal and product information To view the electronic regulatory label for your phone, go to Settings > About phone > Regulatory labels. For safety, environmental, warranty, and other legal information, go to Settings > About phone > Legal information.
Page 285: Fix Issues
Fix issues : Hardware issues Phone is slow or unstable If a certain app is slow, try these app-specific troubleshooting steps. If your phone is slow when viewing online content, it could be an issue with your connection. If you're on Wi-Fi, use a different Wi-Fi network, switch to mobile data, or contact your Internet Service Provider.
Page 286: Phone Feels Warm Or Hot
If your phone ever becomes too hot, it will ask you to turn it off so it can cool down. Some phones will stay on but limit the phone's capabilities until it cools down. If your phone is too hot to touch, use a different phone, tablet, or computer to contact Motorola support. Reasons your phone may get warm Doing one or more of the following activities may cause your phone to get warm: •...
Page 287: Phone Won't Turn On
Fix issues : Hardware issues Phone won't turn on If your phone isn't starting, has a black or blank screen, or turns on but immediately turns off, try these steps to fix the issue. Press & hold the Power button for 5-7 seconds, or up to 30 seconds. This restarts (reboots) your phone.
Page 288: Phone Restarts Or Crashes
Fix issues : Hardware issues Phone restarts or crashes If your phone randomly reboots, restarts, or shuts down without restarting, try the following. Restart your phone: Hold down the Power button for about 30 seconds. If this doesn't work, connect your phone to charge for at least 5 minutes. Then, while connected to the charger, restart again by holding down the Power button for 30 seconds.
Page 289: Screen Is Frozen Or Won't Respond
Fix issues : Hardware issues Screen is frozen or won't respond Tip: If your screen goes black when the phone rings so you can't answer the call, clear data for the Phone app. If your phone freezes, stops responding, or is stuck on a blank or white screen, try the following: Restart your phone.
Page 290: Screen Displays Wrong Colors
Fix issues : Hardware issues Screen displays wrong colors Everything is grayscale, black and white Go to Settings > Digital Wellbeing & parental controls > Bedtime mode > Customize > Screen options at bedtime and turn Grayscale off Everything is negative, reversed colors Go to Settings >...
Page 291: Sd Card Issues
Fix issues : Hardware issues SD card issues Phone doesn't recognize new SD card If your phone isn’t recognizing a new card that you inserted, try these steps. After each step, check to see if the issue is fixed. Turn your phone off and then on again. Inspect card for damage or alignment issue: Turn your phone off and remove...
Page 292 Fix issues : Hardware issues Use another device to check if the card is readable: Insert card into another device. If that device can read the card and files are present, back up files to your computer. Check for errors with a USB SD card reader connected to a Windows computer: Insert the card into a USB card reader.
Page 293: Call And Sim Issues
Fix issues : Call and SIM issues Troubleshoot issues with calls Select the statement that best describes your issue: • Can't make calls • Can't answer calls • Phone doesn’t ring • People can’t hear me • Can't hear calls •...
Page 294: Can't Make Calls
Fix issues : Call and SIM issues Can't make calls After each troubleshooting step, check to see if your issue is fixed. icon is missing disappeared from your home screen, you just need to add a shortcut for the Phone app. SIM card not recognized If you see in the...
Page 295 Fix issues : Call and SIM issues Check if a software update is available for your phone. Reset the phone. Consistent busy signal Outbound calls If you hear a fast busy signal when you call a number, all cellular circuits may be in use, preventing the call from going through.
Page 296: Can't Answer Or Phone Doesn't Ring
Fix issues : Call and SIM issues Can't answer or phone doesn't ring After each troubleshooting step, check to see if your issue is fixed. Phone doesn’t ring or ring loud enough Check your volume setting. Look for in your status bar.
Page 297 Fix issues : Call and SIM issues Calls go to voicemail Check your Do Not Disturb settings: Look for in your status bar. If you see it, then your phone is sending calls to voicemail so you’re not interrupted. To have your phone ring for incoming calls, open quick settings and touch turn off Do Not Disturb.
Page 298: Issues During Calls
Fix issues : Call and SIM issues Issues during calls After each troubleshooting step, check to see if your issue is fixed. Screen goes black If you are using a case, cover or screen protector, remove it and see if it was causing the issue. Check your proximity sensor.
Page 299 Fix issues : Call and SIM issues Turn your phone off and then on again. Press & hold the Power button, then touch Power off. Then turn it on to establish a new connection with the network. Check if a software update is available for your phone.
Page 300 Fix issues : Call and SIM issues Reset the phone. Bluetooth device Check the battery level of Bluetooth device and phone, and charge if necessary. Paired Bluetooth devices may disconnect or create noise when the phone or Bluetooth battery are low.
Page 301: Battery Issues
Fix issues : Battery issues Charging issues Try these troubleshooting steps. After each step, check to see if your issue is fixed. Make sure the USB plug fits securely into the phone. If the battery is completely depleted, connect the charger and wait about 10 minutes until it has enough voltage to charge, then press the Power button.
Page 302: Battery Drains Too Fast
Fix issues : Battery issues Battery drains too fast Battery life varies The way you use your phone can really affect how long you can go before recharging your battery. Navigating, playing games, browsing the web, making calls and texting all require energy. So, your battery life may vary day to day, depending on what you're doing.
Page 303: Bluetooth, Wi-Fi, Usb Issues
Fix issues : Bluetooth, Wi-Fi, USB issues Bluetooth issues Bluetooth turning on automatically After each step, check to see if your issue is fixed: When Bluetooth is off, your phone can still scan and automatically connect to a previously paired device. To prevent this, turn off Bluetooth scanning.
Page 304 Fix issues : Bluetooth, Wi-Fi, USB issues Check that Media audio is on: Go to Settings > Connected devices. Next to the paired device, touch Make sure Media audio is checked. If the problem is with a car, check the car's instructions. Can't make or hear on calls After each step, check to see if your issue is fixed: Check that other devices paired with your phone aren't getting your calls.
Page 305 Fix issues : Bluetooth, Wi-Fi, USB issues Check battery level on your phone and Bluetooth device, and charge if either is low. Keep the phone and Bluetooth device within 30 feet of each other, closer for better performance. On your phone, turn Bluetooth off and then on again. Turn off the Bluetooth device to disconnect it.
Page 306: Wi-Fi Issues
Fix issues : Bluetooth, Wi-Fi, USB issues Wi-Fi issues After each troubleshooting step, check to see if the issue is fixed. Can't connect to a network When you enter the password to connect: • Get the password from the Wi-Fi router and make sure you enter it correctly on your phone. •...
Page 307 Fix issues : Bluetooth, Wi-Fi, USB issues Disconnect and then reconnect: Turn off the connection from your device. Turn off the phone's hotspot. Restart your device. Wait for 1 minute, then turn on and enable the hotspot on your phone. Reconnect the device.
Page 308: Can't Transfer Files Or Connect To Computer
Fix issues : Bluetooth, Wi-Fi, USB issues Can't transfer files or connect to computer If you're having problems using a USB connection to connect your phone to your computer, try these troubleshooting steps. Check your computer Windows computer Check your computer’s settings to make sure that Windows automatically detects new hardware. Restart your computer.
Page 309: Account And Sign-In Issues
Fix issues : Account and sign-in issues Forgot unlock code If you forgot your PIN, pattern, or password for unlocking your screen, you need to erase your phone, set it up again, and set a new screen lock. Make sure you know your Gmail address and password, which you'll need when setting up the phone. If you've forgotten them, use Google's website to retrieve them.
Page 310: Can't Sign In To Google
Fix issues : Account and sign-in issues Can't sign in to Google If you’ve forgotten the Gmail address and password for your Google account: Visit Google’s website to reset the password. On a computer, log in to Gmail and confirm that the new password works. Wait 24 hours after changing your password before resetting your device.
Page 311: Account Sync Issues
Fix issues : Account and sign-in issues Account sync issues If your account is having problems syncing, you may see a message or an icon. In most cases, these issues are temporary and your account will sync again after a few minutes. If you keep having sync issues, try the solutions below.
Page 312 Fix issues : Account and sign-in issues Clear cache and data for the Contacts app. If you've saved any contacts since you last synced, back them up. Open the Contacts app and touch > Settings > Export. Then export to a VCF file and email the file to yourself. Clear the cache and data for the Contacts app.
Page 313: App Issues
Fix issues : App issues App or widget issues App or widget missing from home screen If a widget disappeared from your home screen, then add the widget by touching & holding an empty spot on your home screen. If an app disappeared from your home screen, the shortcut for opening the app was removed and you just need to add a shortcut.
Page 314 Fix issues : App issues After Chrome has updated, touch . Apps will now update normally. Problems with app you installed After each step, check to see if the issue is fixed: Check for updates to the app. If you can open the app, touch or >...
Page 315: Camera Issues
Fix issues : App issues Camera issues Photo looks blurry Wipe the lens clean with a soft, dry cloth and retake the photo. If new photos still look blurry: • Increase resolution (photo size) in the Camera app. A smaller photo size results in lower image quality. •...
Page 316 Fix issues : App issues Error: Camera Busy This error can occur if you use the camera in one app and then switch to another app that requires permission to access the camera. After each troubleshooting step, check to see if the issue is fixed: Turn your phone off and then on again.
Page 317: Messaging Issues
Fix issues : App issues Messaging issues If you’re having issues sending or receiving messages, try the following: Check for updates to your messaging app. Check if a software update is available for your phone. Turn your phone off and then on again. If the issue persists, follow the steps below for specific issues.
Page 318 Fix issues : App issues Messages app stopped Check that you have not disabled permissions for the Messages app. If any permissions are turned off, turn them on and try using the app again. Force stop the app. This completely shuts down the app, including any background services that may be causing your issue.
Page 319: Gmail Issues
Fix issues : App issues Gmail issues For help with Gmail, read Google's troubleshooting information.
Page 320: Play Store Issues
Fix issues : App issues Play Store issues For help with Play Store, read Google's troubleshooting information.
Page 321: Maintenance Procedures
Motorola provides these updates to most phones on a regular basis. • Android OS updates are new versions of the Android operating system. Motorola provides OS updates from Google to eligible phones as soon as possible. To see if an OS update will be available for your phone, or if your phone is still eligible for security updates,...
Page 322: Reset Wi-Fi, Cellular Data, And Bluetooth
Fix issues : Maintenance procedures Reset Wi-Fi, cellular data, and Bluetooth When to use this reset • Wi-Fi doesn't work. Wi-Fi network name doesn’t show on your phone. • Cellular/mobile data: No signal and in the status bar. You can't make/receive calls, or calls frequently drop.
Page 323: Reset Phone
Fix issues : Maintenance procedures Reset phone What a reset does Resetting your phone erases all data and brings it back to out-of-the-box condition. This data will be erased from the phone: • Google account • Media (music, photos, videos) •...
Page 324 Fix issues : Maintenance procedures Reset phone if you can't open Settings If you can’t open Settings, do an external reset. Charge your battery 30% or more. Turn off the phone. Press & hold the Volume Down button and the Power button at the same time until the phone turns on. Press the Volume Down button until you see Recovery mode.
Page 325: Get More Help
Fix issues : Maintenance procedures Get more help Issue Where to get help Billing or cellular network issues Contact your carrier. Learn to use an app Open the app and touch or > Help. Phone issue Visit mobilesupport.lenovo.com for solutions, user forums, live contact options.
Page 326: Send Feedback To Motorola
To send feedback frequently, including a screenshot of the previous screen, open quick settings and touch Share feedback. (You can add this to quick settings.) To send feedback about a Motorola app, in the app, touch or or > Feedback.

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