21M7, 21M8, 21M3, and 21M4 ThinkPad E16 Gen 2 21MA, 21MB, 21M5, and 21M6 ThinkPad E14 Gen 6 and ThinkPad E16 Gen 2 might be shipped with different microprocessors, namely ® Intel and Advanced Micro Devices (AMD). Hereby Intel models and AMD models are used to distinguish computer models with different microprocessors.
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ThinkPad E14 Gen 6 and ThinkPad E16 Gen 2 Hardware Maintenance Manual...
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This practice ensures correct grounding of the units. • If an electrical accident occurs: – Use caution; do not become a victim yourself. – Switch off power. – Send another person to get medical aid. ThinkPad E14 Gen 6 and ThinkPad E16 Gen 2 Hardware Maintenance Manual...
4. Check for cracked or bulging batteries. 5. Remove the cover. 6. Check for any obvious non-ThinkPad / non-Lenovo alterations. Use good judgment as to the safety of any non-ThinkPad / non-Lenovo alterations. 7. Check inside the unit for any obvious unsafe conditions, such as metal filings, contamination, water or other liquids, or signs of fire or smoke damage.
The safety notices in this section are provided in the following languages: • English • Arabic • Brazilian Portuguese • French • German • Hebrew • Japanese • Korean • Spanish • Traditional Chinese DANGER DANGER ThinkPad E14 Gen 6 and ThinkPad E16 Gen 2 Hardware Maintenance Manual...
– “FRU identification” on page 20 Important: • Advise customers to contact the Lenovo Customer Support Center if they need any assistance in obtaining or installing any software fixes, drivers, and UEFI BIOS downloads. Telephone numbers for Lenovo Support are available at: https://pcsupport.lenovo.com/supportphonelist...
Dynamic Configure To Order (CTO) model This model provides the ability for a customer to configure a Lenovo solution from a Web Site, and have this configuration sent to fulfillment, where it is built and shipped directly to the customer. The machine label and eSupport will load these products as the 4-character MT, 4-character model, and 2-character country code.
Note: If you are unable to isolate and repair the problem yourself after running the program, save and print the log files created by the program. You need the log files when you speak to a Lenovo technical support representative.
Vantage app installed. To download and install a quick test program, go to , and follow the instructions https://www.lenovo.com/diags on the Web site. To run a test using quick test program, do the following: Step 1.
Power system checkout To verify if a battery or an ac power adapter is functional, do the following: Step 1. Turn off the computer. Step 2. Remove the built-in battery. ThinkPad E14 Gen 6 and ThinkPad E16 Gen 2 Hardware Maintenance Manual...
Checking the built-in battery and operational charging This system supports only batteries specially designed for this specific system and manufactured by Lenovo or an authorized manufacturer. The system does not support unauthorized batteries or batteries designed for other systems.
• If the voltage is correct, replace the system board. • If the voltage is not correct, replace the coin-cell battery. • If the coin-cell battery discharges quickly after replacement, replace the system board. ThinkPad E14 Gen 6 and ThinkPad E16 Gen 2 Hardware Maintenance Manual...
When the latest maintenance diskette and the system program service diskette become available, they will be posted on: https://support.lenovo.com Reset or restore Windows To reset or restore Windows, refer to the information below: Use Lenovo recovery options Step 1. Go to https://support.lenovo.com/HowToCreateLenovoRecovery Step 2.
The system management password can also protect the system information stored in UEFI BIOS like a supervisor password, but it has lower authority by default. The system management password can be set through the UEFI BIOS menu or through Windows Management Instrumentation (WMI) with the Lenovo client-management interface.
Lenovo cannot reset your passwords or recover data from the storage drive. You can contact a Lenovo authorized service provider to have the storage drive replaced. A fee will be charged for parts and service. If the storage drive is a CRU (Customer Replaceable Unit), you can also contact Lenovo to purchase...
When the computer enters sleep mode, the screen goes blank and all internal devices are still powered on with lower power consumption. To enter sleep mode, press Fn+4 or open the Start menu. In certain circumstances, the computer goes into sleep mode automatically: ThinkPad E14 Gen 6 and ThinkPad E16 Gen 2 Hardware Maintenance Manual...
• After a period of inactivity specified in power plan settings • When the battery power is low To resume the computer from sleep mode, press the power button. Also, in either of the following events, the computer automatically returns from sleep mode and resumes operation: •...
Remove all but the reader that you set up for the More than one external fingerprint reader is attached. authentication. Power off and remove all but the reader that you set up within your main operating system. ThinkPad E14 Gen 6 and ThinkPad E16 Gen 2 Hardware Maintenance Manual...
The battery installed is not supported by this system and Replace the battery. will not charge. Please replace the battery with the correct Lenovo battery for this system. Press the Esc key to continue. This system does not support batteries that are not Replace the battery.
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• We recommend that you speak to our Customer Support Center before attempting to service the computer yourself so that you can be directed to the correct documentation and repair information. It might be recommended to have a Lenovo-authorized service provider repair your computer depending on the complexity of the error or fault.
Blinking patterns Error codes Solutions 0283: PCI resource error 1. Remove PCIe devices (the M.2 card, PCIe card, and so on) (service provider only). 2. If step 1 does not work, replace the system board (service provider only). 0284: TCG-compliant functionality-related Replace the system board (service provider error (might be the BIOS code validation only).
If the LCD you are servicing has two or less visible defective pixels, it should not be considered faulty. However, if the LCD has three or more visible defective pixels, it will be deemed as defective by Lenovo and it should be replaced.
Step 1. Ensure that the computer is connected to ac power. Then, press the power button for about seven seconds to turn off the computer. Step 2. Press Fn, left Ctrl, and the power button at the same time. If the computer displays five solid colors in sequence across the entire screen, it indicates that the LCD functions normally.
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If the problem does not recur, reconnect the removed devices one at a time until you find the failing FRU. Step 7. If the problem remains, replace the following FRUs one at a time (do not replace a nondefective FRU): System board LCD assembly ThinkPad E14 Gen 6 and ThinkPad E16 Gen 2 Hardware Maintenance Manual...
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You can customize keyboard settings in Vantage app. To customize detailed settings, open the Vantage app, and then click Device ➙ Input & Accessories. For more keyboard shortcuts, go to https://support.lenovo.com/us/en/solutions/windows-support ThinkPad E14 Gen 6 and ThinkPad E16 Gen 2 Hardware Maintenance Manual...
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* for selected models Webcam privacy shutter Slide the webcam privacy shutter to cover or uncover the camera lens. It is designed to protect your privacy. ThinkPad E16 Gen 2 ThinkPad E14 Gen 6 and ThinkPad E16 Gen 2 Hardware Maintenance Manual...
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Description Description Item Item Microphone Infrared camera / Camera Webcam privacy shutter Touch screen* ® Power button with fingerprint reader* TrackPoint pointing stick Trackpad TrackPoint buttons * for selected models Webcam privacy shutter Slide the webcam privacy shutter to cover or uncover the camera lens. It is designed to protect your privacy. Chapter 6 Locations...
Ethernet connector USB-A connector (USB 5Gbps) Speaker USB-C power connector (Thunderbolt™ ® USB-C power connector (USB 20Gbps) USB-A connector (USB 10Gbps, Always HDMI™ connector On USB) Audio connector ThinkPad E14 Gen 6 and ThinkPad E16 Gen 2 Hardware Maintenance Manual...
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AMD models Description Description Item Item Security slot Ethernet connector USB-A connector (USB 5Gbps) Speaker USB-C power connector (USB 5Gbps) USB-C connector (USB 10Gbps) USB-A connector (USB 10Gbps, Always HDMI™ connector On USB) Audio connector Statement on USB transfer rate Depending on many factors such as the processing capability of the host and peripheral devices, file attributes, and other factors related to system configuration and operating environments, the actual transfer rate using the various USB connectors on this device will vary and will be slower than the data rate listed in...
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As such, it is recommended that users avoid prolonged direct contact with the bottom of the computer. ThinkPad E14 Gen 6 and ThinkPad E16 Gen 2 Hardware Maintenance Manual...
Lenovo will ship the CRU to you. CRU information and replacement instructions are shipped with your product and are available from Lenovo at any time upon request. You can find a list of CRUs for your product in this Hardware Maintenance Manual. An electronic version of this manual can be found at .
Table 7. Miscellaneous part FRU descriptions Self-service Optional-service Screw kit • ThinkPad E14 Gen 6 – M2.5 x L4.0, silver (7) – M2 x L5, silver (3) – M2.5 x L6, black (4) – M2 x L2, black (4) – M2 x L3, black (2) –...
Connector and cable guide This topic provides information to help Lenovo authorized service technicians identify connectors and cables for replacement purpose. To view each FRU and the exploded illustration of the computer, see “Major FRUs and CRUs” on page 48 and “LCD FRUs and CRUs” on page 50.
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Table 8. System board connector and cable guide (continued) Internal cable required Connector/feature Cable connection Connect a USB-C compatible or Intel models: USB-C power connector (Thunderbolt 4) Thunderbolt 4 compatible device (external) to this connector. AMD models: USB-C connector (USB 10Gbps) (external) USB-A connector (USB 10Gbps, Connect USB-compatible devices Always On) (external)
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I/O board cable Connect I/O board cable to this connector. USB-A connctor (external) Connect USB-compatible devices to this connector. Ethernet connector (external) Connect a wired network cable to this connector. ThinkPad E14 Gen 6 and ThinkPad E16 Gen 2 Hardware Maintenance Manual...
Connect a wired network cable device to this connector. USB-A connctor (USB 5Gbps) Connect a USB-compatible device (external) to this connector. Looking up FRU information For detailed FRU information, including part numbers, descriptions, and substitution part numbers, go to: https://support.lenovo.com/partslookup Chapter 6 Locations...
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ThinkPad E14 Gen 6 and ThinkPad E16 Gen 2 Hardware Maintenance Manual...
Maintenance Key. Note: Only an authorized Lenovo service technician can access the above Web site. Step 3. Restart the computer. ThinkPad E14 Gen 6 and ThinkPad E16 Gen 2 Hardware Maintenance Manual...
Go to and follow the instructions on the screen to https://www.lenovo.com/maintenanceutilities create a Maintenance Key. Note: Only an authorized Lenovo service technician can access the above Web site. Step 3. Restart the computer. Step 4. When the logo screen is displayed, press Esc. The ThinkPad Config Information Update Utility interface is displayed.
To check what ECAs have been previously applied to the machine, use the ECA Information Read/Write function on the LENOVO ThinkPad Hardware Maintenance Diskette or Maintenance Key. Step 1. Insert the latest version of LENOVO ThinkPad Hardware Maintenance Diskette or Maintenance Key, and then restart the computer. Step 2.
3. Close the computer display and turn over the computer. Step 1. Remove the assembly as shown below. Note: Prepare a pry tool to release the hooks. • ThinkPad E14 Gen 6 ThinkPad E14 Gen 6 and ThinkPad E16 Gen 2 Hardware Maintenance Manual...
• ThinkPad E16 Gen 2 Step 2. Install the assembly in reverse order. If the computer does not start up after you reinstall the base cover assembly, disconnect the ac power adapter and then reconnect it to the computer. Label location to the base cover assembly Notes: •...
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Country label USA RTC Battery warning label Asset tag label GEO label • ThinkPad E16 Gen 2 Item Item China CECP label Genuine Microsoft label SN label Country label ThinkPad E14 Gen 6 and ThinkPad E16 Gen 2 Hardware Maintenance Manual...
Item Item USA RTC Battery warning label Asset tag label GEO label Memory module Attention: Do not touch the contact edge of the memory module. Otherwise, the memory module might get damaged. For access, do the following: 1. Disable the built-in battery. See “Disabling the built-in battery” on page 61. 2.
3. Close the computer display and turn the computer over. 4. Remove the base cover assembly. See “Base cover assembly” on page 62. Step 1. Remove the M.2 solid-state drive as shown below. ThinkPad E14 Gen 6 and ThinkPad E16 Gen 2 Hardware Maintenance Manual...
Step Screw (quantity) Color Torque M2 × 3 mm, flat-head, nylon-coated (2) Silver or 0.181 Nm (1.85 kgf-cm) black Step 2. Install the M.2 solid-state drive in reverse order. Speaker assembly (only for ThinkPad E16 Gen 2) For access, do the following: 1.
For access, remove this FRU: • “Base cover assembly” on page 62 Step 1. Remove the assembly as shown below. Step 2. Install the thermal fan assembly in reverse order. ThinkPad E14 Gen 6 and ThinkPad E16 Gen 2 Hardware Maintenance Manual...
Notes: • Ensure that the connector is attached firmly. • Do not press the top of the fan cover and the fan hub. • Before you attach the fan assembly to the computer, clean all thermal grease that has been used and then apply new thermal grease.
• Do not press the top of the fan cover and the fan hub. Built-in battery DANGER Use only the Lenovo authorized battery specified for the computer. Any other battery could ignite or explode. Important notice for replacing a battery Attention: Lenovo has no responsibility for the performance or safety of unauthorized batteries, and provides no warranties for failures or damage arising out of their use.
For access, remove these FRUs in order: • “Base cover assembly” on page 62 • “Built-in battery” on page 70 Step 1. Remove the speaker assembly as shown below. ThinkPad E14 Gen 6 and ThinkPad E16 Gen 2 Hardware Maintenance Manual...
Step 2. Install the speaker assembly in reverse order. Note: • Ensure that the connector is attached firmly. • Ensure that the cable is routed properly. Coin-cell battery For access, remove these FRUs in order: • “Base cover assembly” on page 62 •...
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Step Screw (quantity) Color Torque M2 × 1.7 mm, flat-head, nylon-coated (7) Silver 0.147 Nm (1.50 kgf-cm) Step 2. Install the Trackpad and Trackpad cable in reverse order. ThinkPad E14 Gen 6 and ThinkPad E16 Gen 2 Hardware Maintenance Manual...
LCD assembly For access, remove this FRU: • “Base cover assembly” on page 62 Step 1. Remove the LCD assembly as shown below. • ThinkPad E14 Gen 6 Chapter 8 Removing or replacing a FRU...
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ThinkPad E14 Gen 6 and ThinkPad E16 Gen 2 Hardware Maintenance Manual...
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Step Screw (quantity) Color Torque M2.5 × 6 mm, flat-head, nylon-coated (4) Black 0.294 Nm (3 kgf-cm) • ThinkPad E16 Gen 2 Chapter 8 Removing or replacing a FRU...
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ThinkPad E14 Gen 6 and ThinkPad E16 Gen 2 Hardware Maintenance Manual...
Step Screw (quantity) Color Torque M2.5 × 6 mm, flat-head, nylon-coated (5) Black 0.294 Nm (3 kgf-cm) Step 2. Install the LCD assembly in reverse order. LCD bezel For access, remove these FRUs in order: • “Base cover assembly” on page 62 •...
• “Base cover assembly” on page 62 • “LCD assembly” on page 77 • “LCD bezel” on page 81 • “LCD panel and LCD cover” on page 81 ThinkPad E14 Gen 6 and ThinkPad E16 Gen 2 Hardware Maintenance Manual...
Step 1. Remove the LCD hinges as shown below. Table 11. Screw specification Step Screw (quantity) Color Torque M2.5 × 4 mm, flat-head, nylon-coated (6) Silver 0.294 Nm (3.0 kgf-cm) Step 2. Install the LCD hinges in reverse order. Camera For access, remove these FRUs in order: •...
• “LCD assembly” on page 77 • “LCD bezel” on page 81 • “LCD panel and LCD cover” on page 81 Step 1. Remove the microphone rubber as shown below. ThinkPad E14 Gen 6 and ThinkPad E16 Gen 2 Hardware Maintenance Manual...
Step 2. Install the microphone rubber in reverse order. EDP cable assembly For access, remove these FRUs in order: • “Base cover assembly” on page 62 • “LCD assembly” on page 77 • “LCD bezel” on page 81 • “LCD panel and LCD cover” on page 81 Step 1.
• “LCD assembly” on page 77 • “LCD bezel” on page 81 • “LCD panel and LCD cover” on page 81 Step 1. Remove the antenna assembly as shown below. ThinkPad E14 Gen 6 and ThinkPad E16 Gen 2 Hardware Maintenance Manual...
• “Wireless LAN card” on page 67 • “Thermal fan assembly” on page 68 • “Built-in battery” on page 70 Step 1. Remove the system board as shown below. • ThinkPad E14 Gen 6 Chapter 8 Removing or replacing a FRU...
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Screw (quantity) Color Torque Black 0.294 Nm M2.5 × 6 mm, flat-head, nylon-coated (2) (3 kgf-cm) Black 0.181 Nm M2 × 2 mm, flat-head, nylon-coated (2) (1.85 kgf-cm) ThinkPad E14 Gen 6 and ThinkPad E16 Gen 2 Hardware Maintenance Manual...
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• ThinkPad E16 Gen 2 Chapter 8 Removing or replacing a FRU...
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Screw (quantity) Color Torque M2.5 × 6 mm, flat-head, nylon-coated (3) Black 0.294 Nm (3 kgf-cm) M2 × 2 mm, flat-head, nylon-coated (4) Black 0.181 Nm (1.85 kgf-cm) ThinkPad E14 Gen 6 and ThinkPad E16 Gen 2 Hardware Maintenance Manual...
• “Coin-cell battery” on page 75 • “Speaker assembly only for ThinkPad E16 Gen 2” on page 67 • “Speaker assembly only for ThinkPad E14 Gen 6” on page 74 • “System board” on page 87 • “LCD assembly” on page 77...
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ThinkPad E14 Gen 6 and ThinkPad E16 Gen 2 Hardware Maintenance Manual...
Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.
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Trademarks Lenovo, Lenovo logo, ThinkPad, ThinkPad logo, TrackPoint, and UltraConnect are trademarks of Lenovo. Intel, Intel Optane, and Thunderbolt are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries. Linux is the registered trademark of Linus Torvalds in the U.S. and other countries.