Page 1 EP-C800 User's Guide...
Page 3: Table Of Contents
Using Power Saving Settings ......................37 Changing the Sleep Timer Settings ....................38 Changing the Power Off Timer Settings ..................38 Epson Connect Solutions for Smartphones, Tablets, and More ............38 Setting Up Epson Connect Services....................39 Using Epson Email Print ....................... 39...
Page 4 Using the Epson Smart Panel Mobile App..................40 Using AirPrint ............................ 41 Setting Up Printing on a Chromebook ....................42 Android Printing Using the Epson Print Enabler ................42 Using the Mopria Print Service ......................43 Voice-activated Printing ........................44 Wi-Fi or Wired Networking........................
Page 5 Selecting the Universal Print Settings.................... 82 Universal Print Settings Options ....................82 Printing from a Computer ......................... 84 Printing with the Standard Epson Printer Software - Windows ............84 Selecting Basic Print Settings - Windows ..................85 Paper Source Options - Windows ..................... 87 Print Quality Options - Windows ....................
Page 6 Changing the Language of the Printer Software Screens ............106 Changing Automatic Update Options ..................106 Printing with the Epson Standard Printer Software - Mac ..............107 Selecting Basic Print Settings - Mac ................... 108 Paper Source Options - Mac ....................111 Print Quality Options - Mac .....................
Page 7 Checking Ink and Maintenance Box Status - Windows..............139 Checking Ink and Maintenance Box Status - Mac ............... 141 Purchase Epson Ink Packs and Maintenance Boxes ............... 142 Ink Supply Unit (Ink Pack) and Maintenance Box Part Numbers ..........142 Removing and Installing Ink Packs....................
Page 8 Configuring Product Settings......................164 Checking Status Information ....................... 165 Managing the Network Connection....................165 Network Settings........................166 Setting Control Panel Options ..................... 170 Sending Email Notifications......................170 Adjusting Power Saving Settings....................171 Importing and Exporting Product Settings ................... 171 Exporting Settings Using Web Config ..................172 Importing Settings Using Web Config ..................
Page 9 Importing a CA Certificate ....................... 202 Deleting a CA Certificate......................202 Setting Up Universal Print (Microsoft) ....................203 Using Epson Device Admin Configuration Software................. 203 Solving Problems ............................ 204 Viewing the Help Screen ........................204 Product Status Messages ........................ 205 Running a Product Check ........................
Page 10 Product Cannot Connect to a Wireless Router or Access Point ..........211 Network Software Cannot Find Product on a Network..............213 Wireless Network Connection is Unstable on a Mac ..............214 USB 3.0 Connection is Unstable When Using a USB 2.0 Cable..........214 Product Does Not Appear in Mac Printer Window ...............
Page 11 Binding Arbitration and Class Waiver ....................250 Trademarks ............................253 Copyright Notice..........................253 libTIFF Software Acknowledgment....................254 A Note Concerning Responsible Use of Copyrighted Materials........... 255 Default Delay Times for Power Management for Epson Products ..........255 Copyright Attribution ........................255...
Page 13: Ep-C800 User's Guide
EP-C800 User's Guide Welcome to the EP-C800 User's Guide. For a printable PDF copy of this guide, click here. Note: Availability of products in this guide varies by country.
Page 14: Product Basics
(Canadian sales), or latin.epson.com (Latin American sales). You can also purchase supplies from an Epson authorized reseller. To find the nearest one, call 800-GO-EPSON (800-463-7766) in the U.S. or 800-807-7766 in Canada. U.S. and Canada Option or part Part number...
Page 15: Installing The Optional Paper Cassette Units
Option or part Part number Paper Feed Roller for Cassette A (C1) C12C938261 Paper Feed Roller for Cassette B (C2-C4) C12C938281 Authentication Device Table C12C939531 Parent topic: Installing or Using Optional Parts Installing the Optional Paper Cassette Units You can install up to three optional paper cassette units to provide more paper capacity. 1.
Page 16 4. Remove the protective piece from the back of the printer. Note: Do not throw the piece away; you will use it later. 5. Place the first optional paper cassette unit in the location where you want to set up the printer. 6.
Page 17 7. Repeat this step for all paper cassette units.
Page 18 8. Lift up your product and gently lower it onto the paper cassette unit with the corners aligned. Secure the product to the paper cassette unit using the included screws. Caution: Because the product is heavy, two or more people should lift and carry it using the hand positions shown:...
Page 19 9. Secure the printer and paper cassette units at the back and right side using the included screws as shown. 10. Re-insert the part you removed earlier into the back of the lowest paper cassette unit.
Page 20: Enabling The Optional Paper Cassettes - Windows
11. Place the correct sticker on each cassette unit to indicate the cassette number. 12. Connect the power cord and other connection cables, then plug in the product. 13. Turn on the product. 14. Press the Paper Setting button and make sure the installed cassette units are displayed on the screen.
Page 21 1. Do one of the following: • Windows 11: Click , search for Settings and select it. Select Bluetooth & devices > Printers & scanners. Select your product name, then select Printer properties. • Windows 10: Click and select (Settings) > Devices > Printers & scanners. Select your product name and select Manage >...
Page 22: Enabling The Optional Paper Cassettes - Postscript Printer Software - Windows
3. Make sure Acquire from Printer is selected and click Get. The optional paper sources are listed in the Current Printer Information section. 4. Click OK. The optional paper cassettes are now enabled. Parent topic: Installing the Optional Paper Cassette Units Related tasks Enabling the Optional Paper Cassettes - PostScript Printer Software - Windows Enabling the Optional Paper Cassettes - PostScript Printer Software - Windows...
Page 23: Enabling The Optional Paper Cassettes - Mac
You see a window like this: 3. Select the number of optional cassettes installed as the Lower Cassette Unit setting. 4. Click OK. The optional paper cassettes are now enabled. Parent topic: Installing the Optional Paper Cassette Units Related tasks Enabling the Optional Paper Cassettes - Windows Enabling the Optional Paper Cassettes - Mac You need to enable the optional paper cassette units before you can use them with the printer software.
Page 24 Note: If you are using the PostScript (PS3) printer software, see the link below to enable the optional cassette units. 1. In the Apple menu or the Dock, select System Preferences or System Settings. 2. Select Print & Fax, Print & Scan, or Printers & Scanners, select your product, and select Options &...
Page 25: Enabling The Optional Paper Cassettes - Postscript Printer Software - Mac
Enabling the Optional Paper Cassettes - PostScript Printer Software - Mac If you installed optional paper cassette units, you need to enable the optional cassette units before you can use them with the PS3 printer software. 1. In the Apple menu or the Dock, select System Preferences or System Settings. 2.
Page 26: Product Parts Locations
Product Parts Locations See these sections to identify the parts on your product. Product Parts - Front Product Parts - Inside Product Parts - Back Parent topic: Product Basics Product Parts - Front Certain parts are labeled with a letter and number code. If you encounter any paper jams or errors, you can use these codes to locate and correct the problem.
Page 27: Product Parts - Inside
Paper tray cover Edge guides Paper support Paper tray (B) Output tray Edge guides Paper cassette Parent topic: Product Parts Locations Product Parts - Inside Certain parts are labeled with a letter and number code. If you encounter any paper jams or errors, use these codes to locate and correct the problem.
Page 28 Printer cover (J) Print head Ink tray Ink cover (A) Cover lock Parent topic: Product Parts Locations...
Page 29: Product Parts - Back
Product Parts - Back Certain parts are labeled with a letter and number code. If you encounter any paper jams or errors, use these codes to locate and correct the problem. LAN port USB port Service USB port (do not remove sticker) AC inlet Rear cover (D) Rear cover (E)
Page 30: Using The Control Panel
Using the Control Panel See these sections to learn about the control panel and select control panel settings. Control Panel Buttons and Lights Changing LCD Screen Language Selecting the Date and Time Adjusting the Screen Brightness Turning Off the Operation Time Out Setting Parent topic: Product Basics Control Panel Buttons and Lights...
Page 31: The Lcd Screen
The LCD Screen Status Icon Information Navigating the LCD Screen Entering Characters on the LCD Screen Parent topic: Using the Control Panel The LCD Screen Indicates when a firmware update is available Displays ink and maintenance box status Indicates network status and accesses network settings Indicates whether Quiet Mode is enabled Displays usage instructions and troubleshooting solutions Displays the menu options...
Page 32: Status Icon Information
Status Icon Information Your product displays status icons on the LCD screen for certain product status conditions. Icons Description Indicates a firmware update is available Ink and maintenance box status; select the icon to view the ink and maintenance box levels Displays the network connection status;...
Page 33: Navigating The Lcd Screen
Navigating the LCD Screen Follow these guidelines to navigate and use the menus on the LCD screen. To navigate the menus, press the arrow buttons to change the highlighted selection and press the OK button to confirm your selection. To change a setting, press the arrow buttons to highlight the setting and press the OK button. To enter a value in a field, press the arrow buttons to highlight the field and press the OK button to display the on-screen keyboard.
Page 34: Entering Characters On The Lcd Screen
Entering Characters on the LCD Screen Follow these guidelines to enter characters for passwords and other settings. On-screen keyboard Displays the character count Moves the cursor left or right Switches between uppercase and lowercase characters, numbers, and symbols Switches between characters, numbers, and symbols Changes the keyboard layout Displays a list of common domain names to choose from Enters a space...
Page 35: Changing Lcd Screen Language
Note: You can also switch the character type by pressing the button. Parent topic: Control Panel Buttons and Lights Changing LCD Screen Language You can change the language used on the LCD screen. 1. Press the home button, if necessary. 2.
Page 36: Adjusting The Screen Brightness
11. Use the arrow buttons and the OK button to enter the time difference between your time zone and UTC (Coordinated Universal Time). Parent topic: Using the Control Panel Adjusting the Screen Brightness You can adjust the brightness of the LCD screen. 1.
Page 37: Checking For Software Updates
3. Select Off as the Operation Time Out setting. Parent topic: Using the Control Panel Checking for Software Updates It's a good idea to check Epson's support website occasionally for free updates to your product software. Visit epson.com/support (U.S.) or epson.ca/support...
Page 38: Changing The Sleep Timer Settings
Print from anywhere with these Epson Connect solutions: • Epson Email Print • Epson Remote Print Scan and send a file as an email or upload it to an online service directly from your Epson product with Epson Scan to Cloud.
Page 39: Setting Up Epson Connect Services
Parent topic: Product Basics Setting Up Epson Connect Services If you did not activate your product's email address for use with Epson Connect when you set up your product, you can activate it using the product control panel. 1. Press the home button, if necessary.
Page 40: Using Epson Remote Print
Wi-Fi or Wired Networking Using the Epson Smart Panel Mobile App Use this free Apple and Android app to set up and control your Epson product. Epson Smart Panel also lets you check product status. Note: App features may vary depending on your Epson product.
Page 41: Using Airprint
Then open Epson Smart Panel and select your Epson product, if necessary. • If your Epson product is not connected to a wireless network, connect your mobile device to the network you want to use, then open Epson Smart Panel and follow the instructions to set up your Epson product.
Page 42: Setting Up Printing On A Chromebook
Android Printing Using the Epson Print Enabler You can wirelessly print your documents, emails, photos, and web pages right from your Android phone or tablet (Android v4.4 or later). With a few taps, your Android device will discover your nearby Epson product and print.
Page 43: Using The Mopria Print Service
4. Connect your Android device to the same wireless network as your product. 5. Now you are ready to print. From an Android application such as Chrome or Gmail, tap the menu icon and select Print. Then select All printers, select your Epson product, adjust your print settings, and print.
Page 44: Voice-Activated Printing
1. Connect your product to your network. See the link below. 2. Set up your product's email address for use with Epson Connect. See the link below to activate it from the product control panel. Click here for instructions on how to set up your product and voice assistant to use the voice- activated printing feature.
Page 45: Wi-Fi Or Wired Networking
Configuring Email Server Settings Changing or Updating Network Connections Related tasks Using Epson Email Print Using Epson Remote Print Android Printing Using the Epson Print Enabler Using AirPrint Using the Mopria Print Service Voice-activated Printing Network Security Recommendations To help deter unauthorized access to your product over a network, you should protect your network environment using appropriate security measures.
Page 46: Wi-Fi Infrastructure Mode Setup
You can set up your product to communicate with your computer using a wireless router or access point. The wireless router or access point can be connected to your computer over a wireless or wired network. Epson product Wireless router or access point...
Page 47: Selecting Wireless Network Settings From The Control Panel
Epson website. The installer program guides you through network setup. Note: Breakdown or repair of this product may cause loss of network data and settings. Epson is not responsible for backing up or recovering data and settings during or after the warranty period. We recommend that you make your own backup or print out your network data and settings.
Page 48: Wi-Fi Direct Mode Setup
• To delete the previous character, select • To enter numbers and symbols, select AB1#. • To enter a space, select 8. Select OK when you finish entering your password. 9. Confirm the displayed network settings and select Start Setup to save them. A message appears when setup is complete.
Page 49: Connecting To A Mobile Device
5. Do one of the following: • If you are using Epson Smart Panel, open the Epson Smart Panel app on your device and select the printer displayed on the LCD screen. Select Complete on the LCD screen and press the OK button.
Page 50: Modifying The Wi-Fi Direct Network Name Or Password
• For other types of devices, select Other Methods and press the OK button, then select Other OS Devices and press the OK button. Use your device to select the Wi-Fi network name (SSID) displayed on the LCD screen, then enter the password shown. 6.
Page 51: Wi-Fi Protected Setup (Wps)
Note: Your password must be at least 8 and no more than 22 characters long. Note: If you have already connected devices or computers to your product via Wi-Fi Direct, they will be disconnected when you change the network name or password. 7.
Page 52: Using Wps To Connect To A Network
Using WPS to Connect to a Network If you have a WPS-enabled wireless router or access point, you can use Wi-Fi Protected Setup (WPS) to connect your product to the network. 1. Press the home button, if necessary. 2. Select the icon and press the OK button.
Page 53: Network Connection Report Codes And Messages
1. Press the home button, if necessary. 2. Use the arrow and OK buttons to select Settings > General Settings > Network Settings > Connection Check. 3. Select Print Check Report. Note: Select OK to return to the Network Settings menu without printing a report. 4.
Page 54 Error Codes and Messages Error code and message Solution Make sure your router, access point, and/or hub are turned on, and the network cable is securely connected to Confirm that the network cable is your device and your product. connected and network devices such as a hub, router, or access point are turned on.
Page 55 Error code and message Solution E-2, E-3, or E-7 Check the following: No wireless network names (SSID) found. • Make sure your router or access point is turned on and Confirm that the router/access point is is correctly connected to your computer or network turned on and the wireless network (SSID) device.
Page 56 Error code and message Solution If the security on your router or access point is not one of the following types, change the type of security on your Security mode (e.g. WEP, WPA) does not router or access point and reset your product's network match the current setting of the printer.
Page 57 Error code and message Solution E-10 Make sure other devices on the network are turned on and do the following: Confirm IP address, subnet mask, and default gateway setup. Connection using • If your product's Obtain IP Address setting is set to the EpsonNet Setup is available.
Page 58 Error code and message Solution E-12 Make sure other devices on the network are turned on and do the following: Confirm the following: • Make sure the IP address, subnet mask, and default -Entered security key/password is correct gateway addresses are correct, if you are entering them -Index of the security key/password is set to manually.
Page 59: Configuring Email Server Settings
Network Environment Messages Message Solution The Wi-Fi environment needs to be Move your product closer to your router or access point, improved. Turn the wireless router off and and remove any obstacles between them. Then turn off then turn it on. If the connection does not your router or access point, wait about 10 seconds, and improve, see the documentation for the turn it back on again.
Page 60: Email Server Settings
Parent topic: Wi-Fi or Wired Networking Email Server Settings Setting name Available options Description Authentication Selects the authentication method for the printer to access Method the mail server. SMTP AUTH SMTP AUTH: Authenticates on the SMTP server POP before SMTP (outgoing mail server) when sending the email.
Page 61: Changing Or Updating Network Connections
Wi-Fi connection. 1. Disconnect the USB cable from your product. 2. Uninstall your product software. 3. Download and install your product software from the Epson website using the instructions on the Start Here sheet. Parent topic: Changing or Updating Network Connections...
Page 62: Connecting To A New Wi-Fi Router
1. Do one of the following: • Windows: Uninstall your product software. • Mac: Go to the next step. 2. Download and install your product software from the Epson website using the instructions on the Start Here sheet. Parent topic:...
Page 63: Enabling Pcl Or Postscript Printing
Before enabling PCL or PostScript printing on your product, make sure you have installed the software as described on the Start Here sheet. To download the PCL or PostScript drivers, visit epson.com/support (U.S.) or epson.ca/support (Canada) and select your product.
Page 64 3. Follow the on-screen instructions until you see this screen: 4. If your product is already connected to a network, select Yes: Network connection and click OK. You see a screen like this:...
Page 65: Installing The Postscript (Ps3) Printer Software - Windows
Installing the PostScript (PS3) Printer Software - Windows If you did not install the standard Epson printer software or Epson Universal Print Driver, you need to install the PostScript (PS3) printer software before you can adjust the print settings and print to your network printer.
Page 66: Selecting Pdl (Page Description Language) Settings
2. After downloading the installer file, double-click the downloaded file to install the software. 3. Double-click EPSON. 4. Click Continue on the next two screens. 5. Click Agree. 6. Click Installor Continue. 7. If necessary, enter the administrator password. 8. Click Start and follow the on-screen instructions.
Page 67 Option Available Description settings Paper Type Various paper Sets the default paper type for PCL or PostScript types printing Orientation Portrait Sets the default orientation for PCL or PostScript printing Landscape Quality Draft Sets the quality for PCL or PostScript printing Standard Best Ink Save Mode...
Page 68 Option Available Description settings Pitch 0.44 to 99.99 cpi Selects the default font pitch if the font is scalable and fixed-pitch (availability depends on font source and number settings) Height 4.00 to 999.75 pt Selects the default font height if the font is scalable and proportional (availability depends on font source and number settings) Symbol Set...
Page 69: Selecting Printer Language And Interface Settings
Option Available Description settings Coloration Color Selects the color mode for PostScript printing Mono Binary On/Off Enable when printing files that contain binary images (available when the product is connected to the network). Allows you to print binary images even if the driver is set to ASCII.
Page 70: Printing A Pcl Or Ps3 (Postscript) Status Sheet
Option Available Description settings PC Connection via USB Enable Select whether to allow USB communication with the product Disable USB I/F Timeout Setting 0, 5 to 300 Specify the length of time before ending USB seconds communication from a computer using the PCL or PostScript driver.
Page 71: Loading Paper
Loading Paper in the Paper Cassettes and Rear Paper Tray Paper Loading Capacity Double-sided Printing Capacity Compatible Epson Papers Paper or Media Type Settings - Printing Software Selecting the Paper Settings for Each Source - Control Panel Selecting Default Paper Settings - Administrator Loading Paper in the Paper Cassettes and Rear Paper Tray You can load paper up to Legal (8.5 ×...
Page 72 • Load long paper by allowing the paper to roll over as shown. Select the user-defined setting as the paper size setting. 3. Set the paper size and type on the LCD. Note: If you do not want to display the paper settings screen when you load paper, set the Settings >...
Page 73: Paper Loading Capacity
Pre-printed paper Letterhead paper Colored paper Recycled paper Epson Bright White Pro Paper 200 sheets (cassette 1) or 400 sheets (cassettes 2 to 4) Epson Bright White Premium 250 sheets (cassette 1) or 500 sheets (cassettes 2 to 4) Paper...
Page 74 Plain paper 80 sheets Pre-printed paper Letterhead paper Colored paper Recycled paper Epson Bright White Pro Paper 50 sheets Epson Bright White Premium Paper Epson Multipurpose Plus Paper Epson High Quality Ink Jet Paper 70 sheets Epson Presentation Paper Matte...
Page 75: Double-Sided Printing Capacity
Paper type Rear paper tray loading capacity Epson Ultra Premium Photo Paper 20 sheets Glossy Epson Premium Photo Paper Glossy Epson Premium Photo Paper Semi- gloss Epson Photo Paper Glossy Epson Premium Presentation Paper Matte Card Stock 1 (25 to 42 lb [91 to 160...
Page 76: Compatible Epson Papers
(U.S. sales) or epson.ca (Canadian sales). You can also purchase supplies from an Epson authorized reseller. To find the nearest one, call 800-GO-EPSON (800-463-7766) in the U.S. or 800-807-7766 in Canada. Latin America: You can purchase genuine Epson ink, maintenance boxes, and paper from an Epson authorized reseller.
Page 77 [216 × 279 mm]) Epson Multipurpose Plus Paper Letter (8.5 × 11 inches S450217-4 [216 × 279 mm]) Epson High Quality Ink Jet Paper Letter (8.5 × 11 inches S041111 [216 × 279 mm]) Epson Presentation Paper Matte Letter (8.5 × 11 inches S041062 [216 ×...
Page 78: Paper Or Media Type Settings - Printing Software
Colored paper Color Pre-printed paper Preprinted Epson High Quality Ink Jet Paper High Quality Plain Paper Thick paper up to 25 to 42 lb (91 to 160 g/m Card Stock 1 Thick paper up to 43 to 68 lb (161 to 256 g/m...
Page 79: Selecting The Paper Settings For Each Source - Control Panel
For this paper Select this paper Type or Media Type setting Epson Premium Photo Paper Glossy Premium Photo Paper Glossy Epson Photo Paper Glossy Photo Paper Glossy Epson Premium Photo Paper Semi-gloss Premium Photo Paper Semi-Gloss Epson Premium Presentation Paper Matte...
Page 80: Selecting Default Paper Settings - Administrator
Recycled paper Recycled Colored paper Color Pre-printed paper Preprinted Epson High Quality Ink Jet Paper High Quality Plain Paper Thick paper up to 25 to 42 lb (91 to 160 g/m Card Stock 1 Envelopes Envelope Epson Ultra Premium Photo Paper Glossy...
Page 81: Selecting The Default Printer Settings
Selecting the Default Printer Settings You can change default printer settings using the control panel on the product. Note: These settings can be locked by an administrator. If you cannot access these settings, contact your administrator for assistance. 1. Press the home button, if necessary.
Page 82: Selecting The Universal Print Settings
Paper Source Available settings Description Settings option Error Notice Paper Size Notice Select On for either of these settings to display an error message when the selected paper type or size does not Paper Type Notice match the loaded paper Paper Setup Select On to automatically display a menu that lets you Auto Display...
Page 83 Universal Print Available settings Description Settings option Top Offset — Adjust the top or left margin Left Offset Top Offset in — Adjust the top or left margin of the back page when printing Back double-sided. Left Offset in Back Check Paper Select On to check the paper width before printing.
Page 84: Printing From A Computer
You can print with the standard Epson printer software using any Windows printing program, as described in these sections. Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the software described in this section. You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S;...
Page 85: Selecting Basic Print Settings - Windows
Entering a User ID and Password for Printing Selecting Default Print Settings - Windows Changing Automatic Update Options Parent topic: Printing from a Computer Selecting Basic Print Settings - Windows Select the basic settings for the document or photo you want to print. 1.
Page 86 You see the Main tab of your printer settings window: 4. For the Paper Source setting, select where you loaded the paper you want to print on. Select Auto Select to automatically select the paper source in the paper setting menu on the product. 5.
Page 87: Paper Source Options - Windows
Multi-Page Printing Options - Windows Parent topic: Printing with the Standard Epson Printer Software - Windows Paper Source Options - Windows You can select any of the available options in the Paper Source menu to print on the paper loaded in that source.
Page 88: Print Quality Options - Windows
Paper Cassette 4 Selects the paper in cassette 4 as the paper source. Paper Tray Selects the paper in the rear feed as the paper source. Parent topic: Selecting Basic Print Settings - Windows Print Quality Options - Windows You can select any of the available Quality options to fine-tune the quality of your print. Some settings may be unavailable, depending on the paper type and border setting you have chosen.
Page 89 1. Select one of the following options for 2-Sided Printing: • Auto (Long-edge binding) to print your double-sided print job by automatically flipping the paper on the long edge. • Auto (Short-edge binding) to print your double-sided print job by automatically flipping the paper on the short edge.
Page 90 You see a window like this: 3. Select the double-sided printing options you want to use. 4. Click OK to return to the Main tab.
Page 91: Double-Sided Printing Options - Windows
Double-sided Printing Options - Windows Print Density Adjustments - Windows Parent topic: Printing with the Standard Epson Printer Software - Windows Double-sided Printing Options - Windows You can select any of the available options on the Binding Settings window to set up your double-sided print job.
Page 92: Print Density Adjustments - Windows
Binding Margin Options Select options that define a wider margin to allow for binding. Start Page Selects whether printing starts on the front or back page. Create Folded Booklet Options Select the Booklet checkbox and a binding option to print double-sided pages as a booklet. Parent topic: Selecting Double-sided Printing Settings - Windows Print Density Adjustments - Windows...
Page 93: Custom Color Correction Options - Windows
Image Options and Additional Settings - Windows Header/Footer Settings - Windows Parent topic: Printing with the Standard Epson Printer Software - Windows Custom Color Correction Options - Windows You can select any of the available options in the Color Correction window to customize the image colors...
Page 94: Image Options And Additional Settings - Windows
Color Controls Lets you select a Color Mode setting, individual settings for Brightness, Contrast, Saturation, and Density, and individual color tones. Depending on the selected color mode, you can also adjust the midtone density using the Gamma setting. Fix Photo Improves the color, contrast, and sharpness of flawed photos.
Page 95: Header/Footer Settings - Windows
Additional Settings Options Rotate 180º Prints the image rotated 180º from its original orientation. Bidirectional Printing Prints in both directions (right-to-left and left-to-right), speeding up printing, but may reduce print quality. Mirror Image Flips the printed image left to right. Quiet Mode Lessens noise during printing but may decrease print speed.
Page 96 Note: These settings are not saved with your document. You can select to print the following information: • User Name • Computer Name • Date • Date/Time • Page Number...
Page 97: Selecting A Printing Preset - Windows
3. Click on a preset to change its settings or delete it, or use any of the available options on the screen to control your printing presets. 4. To choose a preset for printing, select it. 5. Click OK. Parent topic: Printing with the Standard Epson Printer Software - Windows...
Page 98: Selecting Extended Settings - Windows
Selecting Extended Settings - Windows You can select additional settings that apply to all the print jobs you send to your product. 1. Access the Windows Desktop and right-click the icon for your product in the right side of the Windows taskbar, or click the up arrow and right-click Note: For Windows 11, you may need to select and select Settings >...
Page 99: Extended Settings - Windows
6. Click OK to close the printer software window. Extended Settings - Windows Parent topic: Printing with the Standard Epson Printer Software - Windows Extended Settings - Windows You can select these settings on the Extended Settings window. Check Paper Width Before Printing Prevents printing beyond the edges of the paper if the paper size setting is incorrect;...
Page 100 Page Rendering Mode Increases print speed when printing is extremely slow or the print head stops during printing. Print as Bitmap Increases print speed when printing is extremely slow or the print head stops during printing, and other settings do not help. Skip Blank Page Ensures that your product does not print pages that contain no text or images.
Page 101: Printing Your Document Or Photo - Windows
You see your application's Print window, such as this one: 2. Click OK or Print to start printing. Parent topic: Printing with the Standard Epson Printer Software - Windows Locking Printer Settings - Windows Windows administrators can lock access to some printer settings to prevent unauthorized changes.
Page 102 • Windows 10: Click and select (Settings) > Devices > Printers & scanners. Select your product name and select Manage > Printer properties. • Windows 8.x: Navigate to the Apps screen and select Control Panel > Hardware and Sound > Devices and Printers.
Page 103: Locked Setting Options
5. Under Advanced Settings, select the setting option you want to use for each locked setting. 6. Click OK. Locked Setting Options Parent topic: Printing with the Standard Epson Printer Software - Windows Locked Setting Options Select the options you want to use for any locked print settings. Setting...
Page 104 2. Click the Printer and Option Information button. 3. Select the Save Access Control settings checkbox. 4. Click the Settings button. 5. Enter your user name and password. 6. Click OK. Parent topic: Printing with the Standard Epson Printer Software - Windows...
Page 105: Selecting Default Print Settings - Windows
These settings are now the defaults selected for printing. You can still change them as needed for printing in any program session. Changing the Language of the Printer Software Screens Parent topic: Printing with the Standard Epson Printer Software - Windows...
Page 106: Changing The Language Of The Printer Software Screens
Changing the Language of the Printer Software Screens You can change the language used on the Windows printer software screens. 1. Access the Windows Desktop and right-click the icon for your product in the right side of the Windows taskbar, or click the up arrow and right-click 2.
Page 107: Printing With The Epson Standard Printer Software - Mac
Note: If you choose to disable the automatic update feature, you can check for updates manually. Parent topic: Printing with the Standard Epson Printer Software - Windows Printing with the Epson Standard Printer Software - Mac You can print with your product using any Mac printing program, as described in these sections.
Page 108: Selecting Basic Print Settings - Mac
Selecting Printing Preferences - Mac Printing Your Document or Photo - Mac Parent topic: Printing from a Computer Selecting Basic Print Settings - Mac Select the basic settings for the document or photo you want to print. 1. Open a photo or document for printing. 2.
Page 109 You see an expanded printer settings window like this: Note: The print window and pop-up menu may look different, depending on the Mac OS version and the application you are using. 5. Select the Copies and Pages settings as necessary. Note: If you do not see these settings in the print window, check for them in your application before printing.
Page 110 You see a menu like this: 9. Select Print Settings. You see these settings: 10. Select the Paper Source you wish to print from. 11. Select the type of paper you loaded as the Media Type setting. Note: The setting may not exactly match the name of your paper. Check the paper type settings list for details.
Page 111: Paper Source Options - Mac
Print Quality Options - Mac Parent topic: Printing with the Epson Standard Printer Software - Mac Paper Source Options - Mac You can select any of the available options in the Paper Source menu to print on the paper loaded in that source.
Page 112: Selecting Page Setup Settings - Mac
Landscape setting. Note: You can reduce or enlarge the size of the printed image by selecting Paper Handling from the pop-up menu and selecting a scaling option. Parent topic: Printing with the Epson Standard Printer Software - Mac...
Page 113: Selecting Print Layout Options - Mac
• To invert or flip the printed image, select the Reverse page orientation or Flip horizontally settings. Parent topic: Printing with the Epson Standard Printer Software - Mac Selecting Double-sided Printing Settings - Mac You can print on both sides of the paper by selecting Two-sided Printing Settings from the pop-up menu on the print window.
Page 114: Double-Sided Printing Options And Adjustments - Mac
Double-sided Printing Options and Adjustments - Mac Parent topic: Printing with the Epson Standard Printer Software - Mac Double-sided Printing Options and Adjustments - Mac You can select any of the available options in the Two-sided Printing Settings pop-up menu to set up your double-sided print job.
Page 115: Color Matching And Color Options - Mac
4. Select one of the available options. Color Matching and Color Options - Mac Parent topic: Printing with the Epson Standard Printer Software - Mac Color Matching and Color Options - Mac You can select these settings on the Color Matching and Color Options menus.
Page 116: Selecting Printing Preferences - Mac
Manual Settings Lets you select manual color adjustments. Click the arrow next to Advanced Settings and select settings for Brightness, Contrast, Saturation, and individual color tones. You can also select a color Mode setting for printing photos and graphics and the Fix Red-Eye setting to reduce or remove red- eye in photos.
Page 117: Printing Preferences - Mac
4. Select any of the available printing preferences. 5. Click OK. Printing Preferences - Mac Parent topic: Printing with the Epson Standard Printer Software - Mac Printing Preferences - Mac You can select these settings on the Options or Driver tab. Thick Paper and Envelopes Prevents ink from smearing when you print on envelopes or other thick paper.
Page 118: Printing Your Document Or Photo - Mac
Printing Your Document or Photo - Mac Once you have selected your print settings, you are ready to print. Click Print at the bottom of the print window. Checking Print Status - Mac Parent topic: Printing with the Epson Standard Printer Software - Mac...
Page 119: Checking Print Status - Mac
Printing Your Document or Photo - Mac Setting Up Printing on a Chromebook Your Epson printer supports native printing on Chromebook, allowing you to print from a Chromebook without drivers or cables. For directions on setting up your printer, visit Setting Up Your Epson Printer on Your Chromebook (U.S.)
Page 120: Printing From A Smartphone Or Tablet
Printing from a Smartphone or Tablet You can print from a smartphone or tablet running iOS or Android using the Epson Smart Panel app. Note: Your device must be connected to the same wireless network as your Epson product, and Epson Smart Panel must be configured for use with your product.
Page 121: Selecting Basic Print Settings - Pcl Driver - Windows
• Windows 7: Click and select Devices and Printers. Right-click on your product, select the PCL option, and select Printer properties. 2. Click the Optional Settings tab. You see a window like this: 3. Make sure Acquire from Printer is selected and click Get. The product's settings and other information appears in the Current Printer Information area.
Page 122 Note: The names of settings on the PCL driver screens may vary slightly, depending on the version of the driver you have installed. 1. Open a photo or document for printing. 2. Select the print command in your application. Note: You may need to select a print icon on your screen, the Print option in the File menu, or another command.
Page 123: Selecting Default Print Settings - Pcl Driver - Windows
4. For the Paper Source setting, select where you loaded the paper you want to print on. 5. Select the size of the paper you loaded as the Document Size setting. Note: You can also select the User-Defined setting to create a custom paper size. 6.
Page 124: Locking Printer Settings - Pcl Driver - Windows
• Windows 7: Click and select Devices and Printers. Right-click on your product, select the PCL option, and select Printing preferences. You see the printer settings window: Note: For more information about a setting, right-click it and select Help. 2. Select the print settings you want to use as defaults in all your Windows programs. 3.
Page 125 1. Do one of the following: • Windows 11: Click , search for Settings and select it. Select Bluetooth & devices > Printers & scanners. Right-click on your product, select the PCL option, and select Printer properties. • Windows 10: Click and select (Settings) >...
Page 126: Pcl Driver Locked Setting Options
4. Select the checkbox for the settings you want to lock. To lock all print settings, select All Document Settings. 5. Under Advanced Settings, select the setting option you want to use for each locked setting. 6. Click OK. PCL Driver Locked Setting Options Parent topic: Printing with the PCL Printer Software - Windows PCL Driver Locked Setting Options...
Page 127: Printing With The Postscript (Ps3) Printer Software - Windows
Setting Options Description Multi-Page Prohibits multi-page settings 2-Up Allows printing of 2 pages on one sheet of paper 4-Up Allows printing of 4 pages on one sheet of paper 6-Up Allows printing of 6 pages on one sheet of paper 8-Up Allows printing of 8 pages on one sheet of paper 9-Up...
Page 128 • Envelope C6 (4.49 × 6.38 inches [114 × 162 mm]) • Envelope DL (4.33 × 8.66 inches [110 × 220 mm]) • No. 10 (4.1 × 9.5 inches [105 × 241 mm]) 1. Open a photo or document for printing. 2.
Page 129 4. Select the Paper Source that matches where you loaded the paper you want to print on. 5. Select Plain as the Media setting. 6. Select one of the following as the Color setting: • To print text and graphics in black only, select the Black & White setting. •...
Page 130: Selecting Default Print Settings - Postscript Printer Software - Windows
10. If you have set up Access Control or want to print a confidential job, select Extended Settings to enable printing by entering a user name and password , or print a confidential job by entering the necessary information. Parent topic: Printing with the PostScript (PS3) Printer Software - Windows Selecting Default Print Settings - PostScript Printer Software - Windows When you change your print settings in a program, the changes apply only while you are printing in that...
Page 131: Printing With The Postscript (Ps3) Printer Software - Mac
You see the printer settings window: 2. Select the print settings you want to use as defaults in all your Windows programs. 3. Click OK. These settings are now the defaults selected for printing. You can still change them as needed for printing in any program session.
Page 132: Selecting Basic Print Settings - Postscript Printer Software - Mac
Parent topic: Printing from a Computer Selecting Basic Print Settings - PostScript Printer Software - Mac Select the basic settings for the document or photo you want to print. The PostScript printer software supports plain paper printing on these paper and envelope sizes: •...
Page 133 You see the expanded printer settings window for your product: Note: The print window may look different, depending on the Mac OS version and the application you are using.
Page 134 5. Select the Two-Sided, Copies, and Pages settings as necessary. Note: If you do not see these settings in the print window, check for them in your application before printing. 6. Select the page setup options: Paper Size and Orientation. Note: If you do not see these settings in the print window, check for them in your application before printing.
Page 135 10. Select Printer Features from the Printer Options menu or select Printer Features from the pop-up menu in the print window. You see these settings: 11. Select one of the following Print Quality options: • For fast printing with reduced quality, select Fast. •...
Page 136: Cancelling Printing Using A Product Button
13. Select a Color Mode option: • To print a color document or photo, select the Color setting. • To print text and graphics in black only, select the Monochrome setting. 14. Select any of the following from the pop-up menu as necessary: •...
Page 137: Replacing Ink Supply Units (Ink Packs), Maintenance Boxes, And Cassette Rollers
The maintenance box stores ink that gets flushed from the system during print head cleaning. Note: Please dispose of your used Epson branded ink packs and maintenance boxes responsibly and in accordance with local requirements. If you would like to return your used ink packs and maintenance boxes to Epson for proper disposal, please go to epson.com/recycle...
Page 138: Check Ink And Maintenance Box Status
Note: When using the PCL or PostScript (PS3) printer software with the product, you can check ink and maintenance box status by using the product buttons or the utilities included with the standard Epson printer software. To download the standard Epson printer software, visit epson.com/support...
Page 139: Checking Ink Status On The Lcd Screen
Checking Ink and Maintenance Box Status - Windows Checking Ink and Maintenance Box Status - Mac Parent topic: Replacing Ink Supply Units (Ink Packs), Maintenance Boxes, and Cassette Rollers Checking Ink Status on the LCD Screen When one of your ink packs is low or expended, you see a message on the LCD screen. Follow the steps on the LCD screen to replace the ink pack.
Page 140 2. Replace or reinstall the maintenance box or ink pack as indicated on the screen. Note: If any of the ink packs installed in the product is broken, incompatible with the product model, or improperly installed, Epson Status Monitor will not display an accurate ink status. Parent topic:...
Page 141: Checking Ink And Maintenance Box Status - Mac
1. In the Apple menu or the Dock, select System Preferences or System Settings. Select Print & Fax, Print & Scan, or Printers & Scanners, select your product, and select Options & Supplies. Select Utility and select Open Printer Utility. 2. Select EPSON Status Monitor. You see this window: 3. Do the following as necessary:...
Page 142: Purchase Epson Ink Packs And Maintenance Boxes
Epson sales office. Note: Your printer is designed to work only with genuine Epson-brand ink packs. Other brands of ink packs and ink supplies are not compatible and, even if described as compatible, may not function properly or at all.
Page 143: Removing And Installing Ink Packs
T12N4 T12P4 Parent topic: Purchase Epson Ink Packs and Maintenance Boxes Removing and Installing Ink Packs If an ink pack is low or expended, a message appears on your product and on your computer screen. Note which ink packs need to be replaced. Make sure you have your replacement ink packs handy before you begin.
Page 144: Replacing The Paper Feed Rollers
will vary according to the number of pages you print, the type of material you print on and the number of cleaning cycles that the printer performs. Note the following precautions when replacing the maintenance box: • Do not remove the maintenance box or its cover except when replacing the maintenance box; otherwise, ink may leak.
Page 145: Printing With Black Ink And Expended Color Ink Packs
Note: To use this feature, Epson Status Monitor must be enabled. 1. Click Cancel or Cancel Print to cancel your print job.
Page 146: Printing With Expended Color Ink Packs - Mac
6. Select the Black/Grayscale or Grayscale checkbox. 7. Click OK. 8. Print your document. Epson Status Monitor 3 displays a print message. 9. Click Print in Black to print your document. Parent topic: Printing with Black Ink and Expended Color Ink Packs...
Page 147 You see a screen like this: 6. Select On as the Permit temporary black printing setting. 7. Click OK. 8. Close the utility window. 9. Load plain paper or an envelope in your product. 10. Access the print settings in your print application. 11.
Page 148: Conserving Low Black Ink With Windows
The following window appears when black ink runs low and there is more color ink. Note: The window appears only when you have selected Plain Paper/Bright White Paper as the paper type setting, and depends on other selected print settings. To use this feature, Epson Status Monitor must be enabled.
Page 149: Adjusting Print Quality
If your print quality declines, you may need to run a utility to clean or align the printhead. Note: If you are using your Epson product with the Windows 10 S operating system, you cannot use the software described in this section. You also cannot download and install any Epson product software from the Epson website for use with Windows 10 S;...
Page 150: Checking The Nozzles Using The Product Control Panel
Parent topic: Print Head Maintenance Checking the Nozzles Using the Product Control Panel You can check the print head nozzles using the control panel on your product. 1. Make sure there are no errors on the LCD screen. 2. Load a few sheets of plain paper in the product. 3.
Page 151: Print Head Cleaning
If you don’t see any improvement after cleaning the print head up to 3 times, wait at least 12 hours without printing. Then try cleaning the print head again. If quality still does not improve, contact Epson support. Parent topic:...
Page 152: Print Head Alignment
• If there are gaps or the pattern is faint, select X and press the OK button. If you don’t see any improvement after cleaning the print head up to 3 times, wait at least 12 hours without printing. Then try cleaning the print head again. If quality still does not improve, contact Epson. Parent topic:...
Page 153: Adjusting The Print Quality Using The Product Control Panel
5. Follow the on-screen instructions to print an alignment sheet. Note: Do not cancel printing while you are printing head alignment patterns. Parent topic: Print Head Alignment Adjusting the Print Quality Using the Product Control Panel You can adjust the print quality using the control panel on your product. 1.
Page 154: Cleaning The Paper Guide
10. Continue following the on-screen instructions to finish the print quality adjustment. Parent topic: Print Head Alignment Cleaning the Paper Guide If you see ink on the back of a printout, you can clean the paper guide rollers to remove any excess ink. 1.
Page 155 4. Open the printer cover. 5. Using the flashlight, check the translucent film shown here for ink smears.
Page 156 Translucent film Print head rail Caution: Do not touch the print head rail or you may not be able to print. Do not wipe off the grease on the rail. 6. Moisten a cotton swab with the water and detergent mixture and squeeze out any excess moisture, then lightly wipe the ink off the translucent film.
Page 157: Cleaning And Transporting Your Product
Cleaning and Transporting Your Product See these sections if you need to clean or transport your product. Cleaning Your Product Transporting Your Product Cleaning Your Product To keep your product working at its best, you should clean it several times a year. Caution: Do not use a hard brush, benzene, alcohol, or paint thinner to clean the product or you may damage it.
Page 158: Transporting Your Product
Parent topic: Cleaning and Transporting Your Product Transporting Your Product If you need to store your product or transport it a long distance, prepare it for transportation as described here. Caution: During transportation and storage, follow these guidelines: • Because the product is heavy, two or more people should lift and carry it using the hand positions shown here: •...
Page 159 6. Make sure the print head is in the home position on the right. 7. Secure the print head to the case with tape as shown. Caution: Do not touch the translucent film inside the product; otherwise, you may damage your product.
Page 160 9. Unlock and open the front cover. 10. If you have the protective material that shipped with your product, use it to secure the ink pack trays. 11. When you are finished, close and lock the front cover.
Page 161 12. Uninstall any optional paper cassettes, if necessary. Note: Uninstall the cassettes by performing the installation steps in reverse. 13. Prepare the printer for packing as shown below.
Page 162 14. Remove the output tray. 15. Place the product in its original packing materials, if possible, or use equivalent materials with cushioning around the product. Keep the product level during transportation. If print quality has declined when you print again, clean and align the print head.
Page 163: Administering Your Product
Configuring Security Settings Using Your Product on a Secure Network Setting Up Universal Print (Microsoft) Using Epson Device Admin Configuration Software Accessing the Web Config Utility You can select your product's network settings and confirm its operating status using a web browser.
Page 164: Changing The Administrator Password In Web Config
You can change the administrator password using your product's control panel or Web Config.You use the same administrator password in all cases. Note: If you forget your administrator password, contact Epson for support. 1. Access Web Config as an administrator and select the Product Security tab.
Page 165: Checking Status Information
Importing and Exporting Product Settings Updating Firmware Using Web Config Synchronizing the Date and Time with a Time Server Clearing the Internal Memory Enabling Periodic Cleaning Powering Off or Rebooting the Product Remotely Restoring Default Product Settings Parent topic: Administering Your Product Checking Status Information You can check information about the printer using the Web Config interface.
Page 166: Network Settings
5. Select OK to accept the changes. Note: The network connection will be temporarily interrupted to enable the new settings. 6. Select the other network options as necessary: • Wi-Fi: Displays the current wireless network connection information. Select Setup to run the wireless setup again or Disable Wi-Fi to turn off Wi-Fi.
Page 167 Setting Description Subnet Mask Displays the subnet mask. If you are manually entering the subnet mask, enter it in the format xxx.xxx.xxx.xxx (where xxx is a number between 0 and 255). Default Gateway Displays the default gateway address. If you are manually setting the default gateway, enter it in the format xxx.xxx.xxx.xxx (where xxx is a number between 0 and 255).
Page 168 Setting Description Proxy Server Port Number Specifies the port number for the proxy server (between 1 and 65535) Proxy Server User Name Specifies the user name for the proxy server (0-255 ASCII characters [0x20-0x7E]) Proxy Server Password Specifies the password for the proxy server (0-255 ASCII characters [0x20-0x7E]) IPv6 Setting Enables the use of IPv6 addressing...
Page 169 Setting Description IPv6 Primary DNS Server Specifies the address for the IPv6 primary DNS server. The address must conform to the following format: • xxxx: xxxx: xxxx: xxxx: xxxx: xxxx: xxxx: xxxx • xxxx is a hexadecimal number from 1 to 4 digits •...
Page 170: Setting Control Panel Options
Setting Description Frequency Range Selects the frequency range used by the Wi-Fi Direct network. IP Address Specifies the IP address for the Wi-Fi Direct network. If set to Manual, enter the IP address in the provided fields. Parent topic: Managing the Network Connection Setting Control Panel Options You can configure the behavior of the product control panel using the Web Config interface or the menus on the control panel.
Page 171: Adjusting Power Saving Settings
4. Enter up to five email addresses to receive the notification emails, and select the language of the notification email. 5. In the Notification Settings area, select one or more email addresses to receive a notification for each event. 6. Click OK to apply the settings. Note: To clear the email notification settings, select Restore Default Settings.
Page 172: Exporting Settings Using Web Config
Exporting Settings Using Web Config You can export your product's settings and optionally encrypt the settings file with a password. 1. Log in to the Web Config interface as an administrator. 2. Select the Device Management tab, then select Export under Export and Import Setting Value. 3.
Page 173: Updating Firmware Using Web Config
Updating Firmware Using Web Config If your product is connected to the Internet, you can update the product firmware using Web Config. 1. Log in to the Web Config interface as an administrator. 2. Select Device Management > Firmware Update. 3.
Page 174: Clearing The Internal Memory
Clearing the Internal Memory You can delete the contents of the product's internal memory, such as password-protected print jobs and downloaded PCL fonts and macros using the Web Config interface. You cannot select individual items to delete. 1. Log in to the Web Config interface as an administrator. 2.
Page 175: Configuring Security Settings
1. Log in to the Web Config interface as an administrator. 2. Select the Device Management tab, then select the Restore Default Settings setting. 3. Select an option from the drop-down list. You can either restore network settings or all data and settings.
Page 176 1. Remove the sticker covering the service port on the rear of the product. 2. Connect the card reader’s USB cable to the service port on the product. Caution: Make sure the cable does not block the rear cover. 3. Access Web Config and log in using the administrator name and password. Note: You can also check the card reader status on the product control panel by selecting Settings >...
Page 177: Restricting Features Available For Users
5. Set the card reader parameters as necessary. 6. Select Check to verify the connection status of the authentication device. Note: To confirm that the authentication device can recognize an authentication card, hold the card over the reader while you select Check. 7.
Page 178: Disabling The External Interface
• The default operating system driver • A PCL or PostScript printer driver • Web services such as Epson Connect • Smartphones and other mobile devices 4. Click OK. 5. Select User Settings.
Page 179: Setting Up Password Encryption
1. Access Web Config as an administrator and select Product Security > External Interface. 2. Select PC Connection via USB and do one of the following: • Select Disable to prevent a computer from connecting to the product over a USB connection. •...
Page 180: Enabling Program Verification On Start Up
2. Select the Product Security tab, then select the File Operations from PDL setting. 3. Select Allowed or Not Allowed to enable or disable PDL file operations and select OK to apply your setting. Parent topic: Configuring Security Settings Enabling Program Verification on Start Up Your product automatically checks whether unauthorized third parties have tampered with the program when the product starts up.
Page 181: Protocol Settings
5. Click OK. 6. Select and configure services and protocol settings as necessary. After the protocols restart, the changes are applied. Protocol Settings Parent topic: Using Your Product on a Secure Network Protocol Settings Protocols Name Description Bonjour Bonjour is used to search for devices and AirPrint SLP is used for push-scanning and network searching in EpsonNet Config Add WSD devices, or print and scan from the WSD port...
Page 182 Setting Options/Description Bonjour Service Name Displays the Bonjour service name Location Displays the Bonjour location name Top Priority Protocol Selects the protocol that is the top priority for Bonjour printing iBeacon Settings Setting Options/Description Enable iBeacon Transmission Enable the iBeacon transmission function SLP Settings Setting Options/Description...
Page 183 LLTD Settings Setting Options/Description Enable LLTD Enable LLTD to display the product in the Windows network Device Name Displays the LLTD device name LLMNR Settings Setting Options/Description Enable LLMNR Enable LLMNR to use name resolution without NetBIOS, even if you cannot use DNS LPR Settings Setting Options/Description...
Page 184 Setting Options/Description Printing Timeout (sec) Enter the timeout value for RAW port (custom port) printing between 0 and 3,600 seconds IPP Settings Setting Options/Description Enable IPP Enable IPP communication for products that support IPP are displayed (you cannot use AirPrint if disabled) Allow Non-secure Communication Allow the printer to communicate without any security measures (IPP)
Page 185: Configuring Ssl/Tls Communication
Setting Options/Description Access Authority Set the access authority when SNMPv1/v2c is enabled to Read Only or Read/Write Community Name (Read Only) Enter 0 to 32 ASCII characters Community Name (Read/Write) Enter 0 to 32 ASCII characters SNMPv3 Settings Setting Options/Description Enable SNMPv3 Enable SNMPv3 for products that support SNMPv3 User Name...
Page 186: Configuring A Server Certificate For The Product
7. Click Next. You see a confirmation message. 8. Click OK. Parent topic: Configuring SSL/TLS Communication Configuring a Server Certificate for the Product You can configure a server certificate for your product. 1. Access Web Config as an administrator and select the Network Security tab. 2.
Page 187: Configuring The Default Ipsec/Ip Filtering Policy
Note: IPsec is supported only by computers running Windows Vista or later, or Windows Server 2008 or later. Parent topic: Configuring IPsec/IP Filtering Configuring the Default IPsec/IP Filtering Policy You can configure the default policy for IPsec/IP traffic filtering using Web Config. 1.
Page 188: Ipsec/Ip Filtering Policy Settings
IPsec/IP Filtering Policy Settings Default Policy Settings Setting Options/Description Access Control Permit Access to permit IP packets to pass through Refuse Access to prevent IP packets from passing through IPsec to permit IPsec packets to pass through Authentication Method Select an authentication method, or select Certificate if you have imported a CA-signed certificate Pre-Shared Key If necessary, enter a pre-shared key between 1 and 127...
Page 189 Group Policy Settings Setting Options/Description Access Control Permit Access to permit IP packets to pass through Refuse Access to prevent IP packets from passing through IPsec to permit IPsec packets to pass through Local Address(Printer) Select an IPv4 or IPv6 address that matches your network environment;...
Page 190 Setting Options/Description Local Port If you selected Port Number as the Method of Choosing Port option, and TCP or UDP for the Transport Protocol option, enter the port numbers that control receiving packets (up to 10 ports), separated by commas, for example 20,80,119,5220;...
Page 191 Combinations of Local Address (Printer) and Remote Address (Host) on Group Policy Setting of Remote Settng of Local Address (Printer) Address (Host) IPv4 IPv6 Any addresses *1 *2 IPv6 — Blank : If you selected IPsec as the Access Control option, you cannot specify a prefix length : If you selected IPsec as the Access Control option, you can select a link-local address (fe80::), but the group policy will be disabled.
Page 192 Service name Protocol type Local/Remote port Controls these operations number Network Push Scan 2968/Any port Searching for a computer during Discovery push scanning from Document Capture Pro FTP Data (Local) 20/Any port Forwarding FTP printing data to FTP server FTP Control (Local) TCP 21/Any port Controlling FTP printing to FTP server...
Page 193: Ipsec/Ip Filtering Configuration Examples
Protocol type Local/Remote port Controls these operations number HTTP (Remote) Any port/80 Communicating with Epson Connect, firmware update, and root certificate HTTPS (Remote) Any port/443 update on a HTTP or HTTPS client * To control forwarding of scan and received fax data, share a network folder, or receive fax data from PC-Fax, select Port Number as the Method of Choosing Port option and specify the port numbers for CIFS and NetBIOS.
Page 194: Configuring An Ipsec/Ip Filtering Certificate
Receiving Access from Only a Specified Address for Product Access In these examples, the client will be able to access and configure the product in any policy configuration. Default policy: • IPsec/IP Filtering: Enable • Access Control: Refuse Access Group policy: •...
Page 195: Ieee 802.1X Network Settings
1. Access Web Config as an administrator and select the Network Security tab. 2. Under IEEE802.1X, select Basic. 3. Select Enable as the IEEE802.1X (Wired LAN) setting. 4. To use the product on a Wi-Fi network, enable your product's Wi-Fi settings. The status of the connection is shown as the IEEE802.1X (Wi-Fi) setting.
Page 196: Configuring A Certificate For An Ieee 802.1X Network
Setting Options/Description Server ID Enter a server ID between 1 and 128 ASCII characters for authentication on a specified RADIUS server; server ID is verified in the subject/subjectAltName field of a server certificate sent from the RADIUS server Anonymous Name If you selected EAP-TTLS, PEAP-TLS or PEAP/MSCHAPv2 as the Authentication Method setting, you can configure an anonymous name between 1 and 128 ASCII characters...
Page 197: Using A Digital Certificate
Status ID Status description EAP Success IEEE 802.1X authentication is confirmed and the network connection is available Authenticating IEEE 802.1X authentication in progress Config Error Authentication failed because the user ID was not set Client Certificate Error Authentication failed because the client certificate is out of date Timeout Error Authentication failed because there is no answer from the RADIUS server and/or authenticator...
Page 198: About Digital Certification
Parent topic: Using Your Product on a Secure Network About Digital Certification You can configure the following digital certificates for your network using Web Config: CA-signed Certificate You can ensure secure communications using a CA-signed certificate for each security feature. The certificates must be signed by and obtained from a CA (Certificate Authority).
Page 199: Csr Setup Settings
Before proceeding, make sure the time and date settings are correct on your product. 10. Select Network Security, select your network security option, and select Certificate or Client Certificate as necessary. 11. In the CA Certificate section, click Import. 12. Select the format of the certificate as the Server Certificate setting. 13.
Page 200: Csr Import Settings
CSR Import Settings You can configure these settings when importing a CSR in Web Config. Note: The import setting requirements vary by certificate format and how you obtained the certificate. Certificate format Setting descriptions PEM/DER format obtained from Web Config Private Key: Do not configure because the product contains a private key Password: Do not configure...
Page 201: Deleting A Ca-Signed Certificate
Setting Description Password If the file format is Certificate with Private Key (PKCS#12), enter the password for encrypting the private key that is set when you obtain the certificate. CA Certificate 1 If your certificate’s format is Certificate (PEM/DER), import a certificate from a certificate authority that issues a CA-signed Certificate to be used as the server certificate.
Page 202: Updating A Self-Signed Certificate
Updating a Self-signed Certificate If your product supports the HTTPS server feature, you can update a self-signed certificate using Web Config. 1. Access Web Config as an administrator and select Network Security. 2. Click Update. 3. Enter an identifier for your product from 1 to 128 characters long in the Common Name field. Note: You can add up to 5 IPv4 addresses, IPv6 addresses, host names, or FQDNs;...
Page 203: Setting Up Universal Print (Microsoft)
With Windows, you can discover and monitor remote devices, and configure network settings in a batch operation. See the Epson Device Admin help for instructions. To install Epson Device Admin, download the software from the support page at and follow the on- screen instructions.
Page 204: Solving Problems
Solving Problems Check these sections for solutions to problems you may have using your product. Viewing the Help Screen Product Status Messages Running a Product Check Resetting Control Panel Defaults Solving Setup Problems Solving Network Problems Solving Network Security Problems Solving Paper Problems Solving Problems Printing from a Computer Solving Page Layout and Content Problems...
Page 205: Product Status Messages
You see this screen: 2. Select Troubleshooting or How To to view instructional images or animations. Parent topic: Solving Problems Product Status Messages You can often diagnose problems with your product by checking the messages and status icons on its LCD screen.
Page 206 If the problem persists, check for and remove any jammed paper or protective materials contact Epson support. from the product. If the error still persists, contact Epson for support. If you see any of the following error codes, make sure you have not exceeded the loading capacity for any paper source: •...
Page 207: Running A Product Check
An error has occurred during firmware updating. Connect your product using a USB cable and try downloading the Firmware Update Firmware Update from the Epson support site. If you still need help, contact Epson for support. Parent topic: Solving Problems Running a Product Check Running a product check helps you determine if your product is operating properly.
Page 208: Resetting Control Panel Defaults
• If the page prints but the nozzle check pattern has gaps, clean the print head. • If the page does not print, the product may have a problem. Check the other solutions in this manual. If they do not work, contact Epson. Parent topic:...
Page 209: Solving Setup Problems
1. Press the home button, if necessary. 2. Select Settings > General Settings > System Administration > Restore Default Settings. You see a screen like this: 3. Select one of these options: • Network Settings: Resets all network settings • All Except Network Settings: Resets all settings except for network settings •...
Page 210: Product Does Not Turn On Or Off
• If the product's print head stops moving or making noise, and the charging process has not finished after approximately 5 minutes, turn off your product. Turn it back on and check to see if charging is still in progress. If it is still in progress, contact Epson for help. Parent topic:...
Page 211: Cannot Read The Authentication Card
Check these solutions if you have problems setting up or using your product on a network. Note: Breakdown or repair of this product may cause loss of network data and settings. Epson is not responsible for backing up or recovering data and settings during or after the warranty period. We recommend that you make your own backup or print out your network data and settings.
Page 212 Note for Latin America: If you are using a 5 GHz wireless router, set the router to operate in dual band (2.4 GHz and 5 GHz) mode. If your router uses a single network name (SSID) for both the 2.4 GHz and 5 GHz band, give each band its own network name (SSID) instead, such as Home Network 2.4 GHz and Home Network 5 GHz.
Page 213: Network Software Cannot Find Product On A Network
Note: If you are reading these instructions online, you will lose your Internet connection when you restart your router, so note the next step before restarting it. 4. Download your product software from the Epson website using the instructions on the Start Here sheet.
Page 214: Wireless Network Connection Is Unstable On A Mac
Parent topic: Solving Network Problems Wireless Network Connection is Unstable on a Mac If you connected a device to a USB 3.0 port on your Mac, you may experience wireless network interference between your product and your Mac. If you cannot connect to your product over the wireless network or the connection becomes unstable, move the device connected to your Mac USB 3.0 port further away from your Mac.
Page 215: Cannot Print Over A Network
Cannot Print Over a Network If you cannot print over a network, try these solutions: • Make sure that your product is turned on. • Make sure you install your product's network software as described in your product documentation. • Print a network status sheet and verify that the network settings are correct. If the network status is Disconnected, check any cable connections and turn your product off and then on again.
Page 216: Cannot Scan Over A Network
• If network communication was interrupted while starting Epson Scan 2, exit Epson Scan 2, wait a few seconds, and restart it. If Epson Scan 2 cannot restart, turn off your product, turn it back on, and try restarting Epson Scan 2 again.
Page 217: Cannot Create The Secure Ipp Printing Port
Cannot Create the Secure IPP Printing Port If you cannot create the secure IPP printing port, try these solutions: • Make sure you specified the correct server certificate for SSL/TLS communication using Web Config. • If you are using a CA certificate, make sure it is imported to the computer that is accessing the product.
Page 218: Digital Certificate Warning Messages
Digital Certificate Warning Messages If you see a warning message when using a digital certificate, check for solutions in this table. Message Solution Enter a Server Certificate. Select a certificate file and click Import. CA Certificate 1 is not entered. Import CA certificate 1 before importing additional certificates.
Page 219: Solving Paper Problems
Message Solution Private key is required. Do one of the following to pair a private key with the certificate: • For PEM/DER format certificates obtained from a CSR using a computer, specify the private key file. • For PKCS#12 format certificates obtained from a CSR using a computer, create a file containing the private key.
Page 220: Paper Jams Inside The Product
• Do not load more than the recommended number of sheets. For plain paper, do not load paper above the arrow mark on the edge guides. • Make sure your paper meets the specifications for your product. • If paper jams when you print on both sides of the paper, try loading fewer sheets. •...
Page 221: Solving Problems Printing From A Computer
• Make sure there are no errors or paper jams in the product. • There may a problem with the printer's status. Click EPSON Status Monitor 3 on the printer driver's Maintenance tab, and then check the printer status. If EPSON Status Monitor 3 is disabled, click Extended Settings on the Maintenance tab, and then select Enable EPSON Status Monitor 3.
Page 222: Product Icon Does Not Appear In Windows Taskbar
2. Click the Maintenance tab. 3. Click the Extended Settings button. 4. Select Enable EPSON Status Monitor 3 and click OK. 5. Click the Monitoring Preferences button. 6. Click the checkbox for the option that adds the shortcut icon to the taskbar.
Page 223: Printing Is Slow
If printing is still slow and you are using Windows 7 or Windows Vista, try the following: 1. Click and select Computer or My Computer. Double-click the C: drive and open these folders: ProgramData > EPSON > PRINTER.
Page 224: Solving Page Layout And Content Problems
Note: If you do not see the ProgramData folder, open the Organize menu and select Folder and search options. In the window that appears, click the View tab, select Show hidden files, folders, and drives in the Advanced settings list, and click OK. 2.
Page 225: Blank Pages Print
Blank Pages Print If blank pages print unexpectedly, try these solutions: • Make sure you selected the correct paper size settings in your printing program and printer software. • If a blank page exists in a document you are printing and you want to skip printing it, select the Skip Blank Page setting in your printer software, if available.
Page 226: Incorrect Image Size Or Position
• If your computer entered sleep mode the last time you printed, the next print job after your computer exits sleep mode may contain garbled characters. Print your document again. • Make sure you are using the printer software for this product. Check the product name at the top of the driver window.
Page 227: Solving Print Quality Problems
Solving Print Quality Problems Check these sections if your printouts have problems with print quality, but your image looks fine on your computer screen. Note: When printing using AirPrint, the available print settings are different from those covered in this manual.
Page 228: Faint Printout Or Printout Has Gaps
• Make sure your paper meets the specifications for your product. • Use Epson papers to ensure proper saturation and absorption of genuine Epson inks. • Make sure the paper type setting in your product software matches the type of paper you loaded.
Page 229: Grainy Printout
Parent topic: Solving Print Quality Problems Grainy Printout If your printouts are grainy, try these solutions: • Make sure you loaded the printable side of the paper correctly for your product. • Select a higher print quality setting and turn off any high speed settings in your product software. •...
Page 230: Uninstall Your Product Software
• Windows 8.x: Navigate to the Apps screen and select Control Panel > Programs > Programs and Features. Select the uninstall option for your Epson product, then select Uninstall/Change. Note: If you see a User Account Control window, click Yes or Continue.
Page 231: Uninstalling Product Software - Mac
5. Do one of the following to uninstall Epson Scan, then follow any on-screen instructions: • Windows 11/Windows 10: Select Epson Scan and click Uninstall. Note: If you find that re-installing your product software does not solve a problem, contact Epson. Parent topic:...
Page 232: Where To Get Help
(U.S. sales) or epson.ca (Canadian sales). You can also purchase supplies from an Epson authorized reseller. To find the nearest one, call 800-GO-EPSON (800-463-7766) in the U.S. or 800-807-7766 in Canada. Parent topic: Solving Problems Where to Get Help (Latin America) If you need additional help with your Epson product, contact Epson.
Page 233 Visit Epson's support website at latin.epson.com/support for solutions to common problems. You can download drivers and documentation, get FAQs and troubleshooting advice, or e-mail Epson with your questions. Speak to a Support Representative Before you call Epson for support, please have the following information ready: •...
Page 234 Country Telephone Nicaragua* 00-1-800-226-0368 Panama* 00-800-052-1376 Paraguay 009-800-521-0019 Peru Lima: (51 1) 418-0210 Other cities: 0800-10126 Uruguay 00040-5210067 * Contact your local phone company to call this toll-free number from a mobile phone. If your country does not appear in the list, contact the sales office in the nearest country. Toll or long distance charges may apply.
Page 235: Technical Specifications
• Windows 10 • Windows 8.x • Windows 7 • Windows Server 2008 Note: For the latest product software available for your operating system, visit the Epson support site at epson.com/support (U.S.) or epson.ca/support (Canada), select your product, and select Downloads.
Page 236: Mac System Requirements
Note: Since the quality of any particular brand or type of paper may be changed by the manufacturer at any time, Epson cannot guarantee the quality of any non-Epson brand or type of paper. Always test a sample of paper stock before purchasing large quantities or printing large jobs.
Page 237 Half Letter (5.5 × 8.5 inches [140 × 216 mm]) Paper types Plain paper Note: Your product also supports compatible papers distributed by Epson. See the link at the end of this topic for a list of compatible Epson papers. Weight Plain paper: 17 lb (64 g/m...
Page 238: Printable Area Specifications
Parent topic: Technical Specifications Printable Area Specifications Single sheets Top/bottom/left/right margins: 0.12 inch (3 mm) minimum Reduced print quality area/top: 1.85 inches (47 mm) minimum Reduced print quality area/bottom: 1.77 inches (45 mm) minimum Envelopes...
Page 239: Ink Pack Specifications
Technical Specifications Ink Pack Specifications Note: Your printer is designed to work only with genuine Epson-brand ink packs. Other brands of ink packs and ink supplies are not compatible and, even if described as compatible, may not function properly or at all. Epson periodically provides firmware updates to address issues of security, performance, minor bug fixes and ensure the printer functions as designed.
Page 240: Dimension Specifications
Dimension Specifications Height Stored: 16.3 inches (413 mm) Stored with 1 optional paper cassette installed: 20.2 inches (513 Stored with 2 optional paper cassettes installed: 24.1 inches (613 Stored with 3 optional paper cassettes installed: 28.1 inches (713 Printing: 19.9 inches (505 mm) Printing with one optional paper cassette installed: 23.8 inches (605 Printing with two optional paper cassettes installed: 27.8 inches (705 Printing with three optional paper cassettes installed: 31.7 inches...
Page 241: Environmental Specifications
Storage: 5 to 85% RH (without condensation) Parent topic: Technical Specifications Interface Specifications Interface type Hi-Speed USB (Device Class for computers) Hi-Speed USB (for external USB device) Note: Epson cannot guarantee the operation of externally connected devices. USB 3.0 cables are not supported.
Page 242: Network Interface Specifications
Parent topic: Technical Specifications Network Interface Specifications Wi-Fi (U.S. and Canada) Standard IEEE 802.11a/b/g/n /ac/k/r/v Security WPA2-PSK (AES); complies with WPA2 standards with support for WPA/WPA2 Personal WPA3-SAE (AES) WPA2/WPA-3-Enterprise WEP (64/128 bit) Note: Wi-Fi Direct only supports WPA2-PSK (AES) Frequency band IEEE 802.11b/g/n: 2.4 GHz IEEE 802.11a/n/ac: 5 GHz...
Page 243 Connection modes Infrastructure mode Wi-Fi Direct (Simple AP) Note: Wi-Fi Direct Simple AP mode is available even if you connect the product to an Ethernet network. Wi-Fi Direct is not supported on IEEE 802.11b. : Only available for the HT20 Wi-Fi (Latin America) Standard IEEE 802.11 b/g/n...
Page 244: Safety And Approvals Specifications
Safety and Approvals Specifications United States Safety: UL60950-1 EMC: FCC part 15 Subpart B Class B Canada Safety: CAN/CSA C22.2 No. 60950-1 EMC: CAN ICES-3 (B)/NMB-3 (B) This equipment contains the following wireless module: • Manufacturer: Seiko Epson Corporation • Type: J26H005...
Page 245 This product conforms to Part 15 of FCC Rules and RSS-210 of the IC Rules. Epson cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non-recommended modification of the product. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation of the device.
Page 246: Notices
Notices Check these sections for important notices about your product. Note: Epson offers a recycling program for end of life Epson products. Please go to this site (U.S.) or this site (Canada) for information on how to return your Epson products for proper disposal.
Page 247 • If you use an extension cord with the printer, make sure the total ampere rating of the devices plugged into the extension cord does not exceed the cord's ampere rating. Also, make sure the total ampere rating of all devices plugged into the wall outlet does not exceed the wall outlet's ampere rating. •...
Page 248: Wireless Connection Safety Instructions
• Use only a dry, soft cloth to clean the LCD screen. Do not use liquid or chemical cleansers. • If the LCD screen is damaged, contact Epson. If the liquid crystal solution gets on your hands, wash them thoroughly with soap and water. If the liquid crystal solution gets into your eyes, flush them immediately with water.
Page 249: Fcc Compliance Statement
• If the LCD screen chips or cracks, do not touch or attempt to remove the broken pieces; contact Epson for support. • Do not subject your product to sudden changes in temperature or humidity; this may cause condensation to develop inside the LCD screen and degrade its performance.
Page 250: Binding Arbitration And Class Waiver
1.3 Pre-Arbitration Steps and Notice. Before submitting a claim for arbitration, you and Epson agree to try, for sixty (60) days, to resolve any Dispute informally. If Epson and you do not reach an agreement to resolve the Dispute within the sixty (60) days), you or Epson may commence an arbitration. Notice to Epson must be addressed to: Epson America, Inc., ATTN: Legal Department, 3131 Katella Ave., Los...
Page 251 Orange County, California, at your option. a) Initiation of Arbitration Proceeding. If either you or Epson decides to arbitrate a Dispute, both parties agree to the following procedure: (i) Write a Demand for Arbitration.
Page 252 Epson's last written offer, if any, to settle the Dispute, Epson will: (i) pay you $1,000 or the amount of the award, whichever is greater; (ii) pay you twice the amount of your reasonable attorney's fees, if any;...
Page 253: Trademarks
Seiko Epson Corporation. The information contained herein is designed only for use with this Epson product. Epson is not responsible for any use of this information as applied to other products.
Page 254: Libtiff Software Acknowledgment
Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages, losses, costs, or expenses incurred by purchaser or third parties as a result of: accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this product, or (excluding the U.S.) failure to strictly comply with Seiko Epson Corporation's operating and...
Page 255: A Note Concerning Responsible Use Of Copyrighted Materials
A Note Concerning Responsible Use of Copyrighted Materials Epson encourages each user to be responsible and respectful of the copyright laws when using any Epson product. While some countries' laws permit limited copying or reuse of copyrighted material in certain circumstances, those circumstances may not be as broad as some people assume. Contact your legal advisor for any questions regarding copyright law.

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