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2. Press the Transfer button again. (You do not have to wait for the recipient to answer to complete
the transfer.)
Q. What does the Swap softkey do?
A. The Swap softkey allows you to toggle between two calls before completing the transfer or creating
a conference. This allows you to consult privately with the party or parties on each call before
combining the calls into a conference.
Q. Can I cancel a conference or transfer procedure after I have started it?
A. Yes, before completing a conference or transfer, you can press the Release button
softkey to cancel it.
Q. How can I combine two calls on hold into a single conference call?
A. Make sure that one of the calls is active (not on hold). If both calls are on hold, resume one
call, then:
1. Press the Conference button
2. Press the line button for the other (held) call.
The conference begins. (The conference is established on the line that had the active call.)
Q. Should I mount my Cisco Unified Video Camera on my phone or on my computer monitor?
A. For casual video calling, a camera mounted directly on the phone is recommended. If you plan to
turn to face your computer monitor often (for example, if you are presenting slides), a camera mounted
on monitor might be preferable. Experiment with both and see what works best for you.
If you prefer to mount your camera on your computer monitor, ask your system administrator for a
camera mounting clip and USB extension cable.
Q. How can I keep my Cisco Unified Video Camera secure to prevent theft?
A. If you are concerned about theft, you can place the camera in a locked drawer when not in use. If
you plan to remove the camera regularly for this reason, consider attaching the camera to a USB
extension cable (available from your system administrator) rather than mounting the camera directly
on the phone.
Connecting and disconnecting the camera is easy and neither resets the phone nor disrupts the audio
portion of an active call. However, you may find connecting and disconnecting the camera easier if a
USB cable is used rather than directly removing and reattaching the camera to the phone.
Note that the Cisco wall mount kit contains a security mechanism which locks the camera to the
phone.
Q. Not all calls present video on my phone. Why not?
A. To see an image of the other party on your phone screen, the other party's phone must support
video and the other party must have a camera installed and enabled on his or her phone. During
conference calls, the conference system in use during the call must support video conferencing.
Cisco Unified IP Phone 8961, 9951, and 9971 User Guide for Cisco Unified Communications Manager 8.0 (SIP)
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FAQs and Troubleshooting
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Troubleshooting
