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Dell Inspiron 7500 Reference And Troubleshooting Manual
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Dell Inspiron 7500 Reference And Troubleshooting Manual

Dell Inspiron 7500 Reference And Troubleshooting Manual

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Dell™ Inspiron™ 7500 System
REFERENCE AND TROUBLESHOOTING GUIDE
B E D I R E C T
™
™
www.dell.com

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  • Page 1 Dell™ Inspiron™ 7500 System REFERENCE AND TROUBLESHOOTING GUIDE B E D I R E C T ™ ™ www.dell.com...
  • Page 2 Reproduction in any manner whatsoever without the written permission of Dell Computer Corporation is strictly forbidden. Trademarks used in this text: Dell, the DELL logo, Inspiron, and MegaBay are trademarks and DellWare is a service mark of Dell Computer Corporation; Microsoft, MS-DOS, Windows, and Windows NT are registered trademarks of Microsoft Corporation; Intel is a registered trademark of Intel Corporation.

  • Page 3: Safety Instructions

    Safety Instructions As you use your computer, observe the following safety guidelines: • Do not attempt to service the computer yourself. Always follow installation instructions closely. • Do not carry a battery pack in your pocket, purse, or other container where metal objects (such as car keys) could short-circuit the battery terminals.
  • Page 4 • If you use an extension cable with your AC adapter, ensure that the total ampere rating of the products plugged in to the extension cable does not exceed the ampere rating of the extension cable. • To remove power from the computer, turn it off, remove the battery pack, and disconnect the AC adapter from the electrical outlet.
  • Page 5 If your computer gets wet or is damaged, follow the procedures described in Chapter 3, “Basic Troubleshooting.” If, after following these procedures, you confirm that your computer is not operating properly, contact Dell Computer Corporation. (See Chapter 5, “Getting Help,” for the appropriate telephone number.)
  • Page 6 computer positioned directly in front of user For comfort and efficiency, observe the following ergonomic guidelines when setting up and using your computer: • When setting up the computer for work, place it on a level surface. • Position your computer directly in front of you as you work. •...

  • Page 7: Protecting Against Electrostatic Discharge

    When Removing or Installing Memory Modules Before removing or installing memory modules, perform the following steps in the sequence indicated. NOTICE: The only time you should ever access the inside of your computer is when you are installing memory modules. NOTICE: Wait 5 seconds after turning off the computer before disconnecting a peripheral device or removing a memory module to help prevent possible damage to the system board.
  • Page 8 You can also take the following steps to prevent damage from electrostatic discharge (ESD): • When unpacking a static-sensitive component from its shipping carton, do not remove the component from the antistatic packing material until you are ready to install the component. Just before unwrapping the antistatic packaging, be sure to discharge static electricity from your body.

  • Page 9: About This Guide

    Preface About This Guide This guide is intended for anyone who uses a Dell portable computer. It can be used by both first-time and experienced computer users who want to learn about the features of the computer. This guide also provides basic troubleshooting procedures and instructions for using the Dell Diagnostics to test your computer and its components.

  • Page 10: Notational Conventions

    For information about the Dell warranty and return policy, see Appendix E, “Warranty, Return Policy, and Year 2000 Statement of Compliance.” Other Documents You May Need...

  • Page 11: Typographical Conventions

    Typographical Conventions The following list defines (where appropriate) and illustrates typographical conventions used as visual cues for specific elements of text throughout this document: • Interface components are window titles, button and icon names, menu names and selections, and other options that appear on the monitor screen or display. They are presented in bold.
  • Page 12 • Screen text is text that appears on the screen of your display or external monitor. It can be a system message, for example, or it can be text that you are instructed to type as part of a command (referred to as a command line). Screen text is presented in the Courier New font.

  • Page 13: Table Of Contents

    Returning a Hard-Disk Drive to Dell ....... . . 2-9...
  • Page 14 Running the Dell Diagnostics ........
  • Page 15 Dell Contact Numbers ........
  • Page 16 Appendix A Technical Specifications ..... . . A-1 Appendix B Using the Setup Program ..... . B-1 Accessing the Setup Program.
  • Page 17 Diagnostics Menu ........3-31 Dell Diagnostics Main Screen ......3-32 Diagnostics Checklist.
  • Page 18 International Dialing Codes ....... . 5-8 Dell Contact Numbers ........5-9 Technical Specifications .
  • Page 19 Diagnostics Menu ........3-31 Figure 3-2. Dell Diagnostics Main Screen ......3-32 Figure 5-1.
  • Page 20 xxii...

  • Page 21: Table C-1. System Error Messages

    Dell Contact Numbers ........5-9...
  • Page 22 xxiv...

  • Page 23: Introduction

    The battery is designed to work only with Dell Inspiron 7500 computers. Do not attempt to use the battery with other computers. CAUTION: Do not puncture or incinerate the battery. When your battery no longer holds a charge, call your local waste disposal agency or environmental agency for advice on disposing of the computer’s...
  • Page 24 Support for up to two 3.3-V or 5-V PC Cards. The computer supports up to two Type I or Type II cards (in any combination) or one Type III card. Dell-installed device drivers on the hard-disk drive support the operation of many standard PC Cards.

  • Page 25: Front View Of The Computer

    Keyboard status indicators — The Num Lock indicator is green when you press the <Num Lk> key. The Caps Lock indicator is green when you press the <Caps Lock> key. The Scroll Lock indicator is green when you press the <Fn><Scr Lk> key combination. support.dell.com display locking tabs (2) display display close/...
  • Page 26 MegaBay — The computer is shipped with a partially charged battery in the MegaBay. NOTE: Dell recommends connecting an AC adapter to the computer and fully charging the battery as soon as possible after unpacking the computer. You can also use a Zip drive or a second hard-disk drive in the MegaBay.

  • Page 27: Back View Of The Computer

    This phenomenon is normal and does not indicate a problem with the computer. • Parallel port connector — Use the parallel port connector to attach a parallel device to the computer. The parallel port connector is used primarily for printers. support.dell.com TV-out S-video connector infrared port PC Card slot...
  • Page 28 CD players to the line-in connector (the connector closest to the AC adapter connector). • AC adapter connector — Use this connector to attach an AC adapter to the computer. Dell Inspiron 7500 System Reference and Troubleshooting Guide...

  • Page 29: Software Features

    Software CD that accompanied your computer. Instructions for installing the drivers are provided in Chapter 4, “Installing System Software” . NOTE: The drivers on the System Software CD are the ones Dell installed on your hard-disk drive before shipping the computer to you. To download the latest version of these drivers from the following Dell Web site, http://www.dell.com/...

  • Page 30: Getting Help

    If at any time you do not understand a procedure described in this guide, or if your computer does not perform as expected, Dell provides a number of tools to help you. For more information, see Chapter 5, “Getting Help.”...

  • Page 31: Options And Upgrades

    U.S., you may need to obtain a power cable designed for use in that country. NOTICE: The AC adapter is designed to work only with Dell Inspiron 7500 portable computers. Do not use adapters from other computers, and do not attempt to use this adapter with other computers.

  • Page 32: Using The Media Bay

    If the connection is good, the light-emitting diode (LED) on the AC adapter turns on and remains green. If the LED does not turn on, check all connections and try a different outlet. If it still does not turn on, call Dell. (See Chapter 5, “Getting Help,” for information on obtaining assistance.) NOTE: If you are running your computer on AC power with a battery installed, the AC adapter charges the battery (if needed) and then maintains its charge.

  • Page 33: Using The Megabay

    NOTICE: Do not change devices while the computer is connected to a port replicator. The docking connector can be irreparably damaged. support.dell.com Push the latch lock to the unlocked position, and slide the latch release in the direction of the arrow shown in Figure 2-2. Keep holding the latch release with one hand while pulling the device out of the media bay with the other.

  • Page 34: Figure 2-3. Removing A Device From The Megabay

    Press the latch lock to the locked position to secure the device in the MegaBay. The new device is available when you turn the system on again. Dell Inspiron 7500 System Reference and Troubleshooting Guide Close the display and turn the computer over so that it is oriented as illustrated in Figure 2-3.

  • Page 35: Installing A Battery

    Figure 2-4. Adjusting the Battery Bezel CAUTION: The lithium-ion battery is designed to work with Dell Inspiron 7500 computers only. Do not attempt to use it with other computers, and do not use a battery from another computer with the Dell Inspiron 7500.

  • Page 36: Attaching The Composite Tv-Out Adapter Cable

    Press <Fn><F7> to toggle between the television and the display. To enable simultaneous display on the television and the display, refer to “Changing Display Properties” in the system Help for instructions. Dell Inspiron 7500 System Reference and Troubleshooting Guide S-video TV-out connector...

  • Page 37: Installing An Internal Hard-Disk Drive

    Setup program. See Appendix B, “Using the Setup Program,” for more information. Installing an Internal Hard-Disk Drive NOTE: If you ordered a second and/or third hard-disk drive from Dell, refer to the documentation that accompanied the drive(s) for instructions on installing it in the MegaBay or the media bay.

  • Page 38: Figure 2-6. Removing The Internal Hard-Disk Drive

    Tighten the screws you loosened in step 3. Test the drive by running the IDE Devices device group in the Dell Diagnostics. For information on running the diagnostics, see “Running the Dell Diagnostics,”...

  • Page 39: Returning A Hard-Disk Drive To Dell

    Returning a Hard-Disk Drive to Dell If you need to return your hard-disk drive, you must ship it to Dell in its original foam packaging (see Figure 2-7). Otherwise, the hard-disk drive may be damaged while in transit. Figure 2-7. Repackaging the Hard-Disk Drive...

  • Page 40: Figure 2-8. Removing The Memory Module Cover

    (the module should pop up slightly). Then lift the memory module away from the socket. 2-10 Dell Inspiron 7500 System Reference and Troubleshooting Guide memory module cover...

  • Page 41: Figure 2-9. Removing A Memory Module

    11. Turn on the peripherals and then turn on the computer. As the computer boots, it detects the additional memory and automatically updates the system configuration information. support.dell.com memory module Align the notch in the edge connector with the slot in the center of the memory module socket.

  • Page 42: Creating The Save-To-Disk Suspend File

    No error message or beep code indicates this failure. 13. Run the System Memory device group in the Dell Diagnostics to confirm that the installed memory modules are operating correctly.

  • Page 43: Port Replicator

    If you need to delete the save-to-disk suspend file, type phdisk /delete /file at an MS-DOS prompt and press <Enter>. Port Replicator If you purchased a port replicator from Dell, see the documentation that came with the port replicator for instructions on its use. Connecting Other External Devices You can connect the following external devices to your Dell computer: •...
  • Page 44 2-14 Dell Inspiron 7500 System Reference and Troubleshooting Guide...

  • Page 45: Basic Troubleshooting

    Complete the checks in this chapter before you call Dell for technical assistance; even if these checks do not provide an immediate solution, they can help technicians help you diagnose and fix the problem.

  • Page 46: Checking Connections

    Verify that the settings in the Setup program match your computer’s configura- tion as explained in Appendix B, “Using the Setup Program.” Use the Dell Diagnostics to check your computer (refer to “Running the Dell Diagnostics” found later in this chapter).

  • Page 47: Environmental Factors

    Plug the computer directly into an electrical outlet, bypassing any power protection devices. • Plug a device, such as a lamp that you know works, into the electrical outlet to make sure the power source is okay. support.dell.com Basic Troubleshooting...

  • Page 48: Modem

    Try a different diskette in the drive. If the new diskette works, the original one may be defective. • Check drive operations at the MS-DOS “Running the Dell Diagnostics” found later in this chapter) and the Windows operating system. • Check the settings on the Diskette Options submenu of the Setup program as described in Appendix B, “Using the Setup Program.”...

  • Page 49: Cleaning Diskette Drives

    Enter the Setup program as described in Appendix B, “Using the Setup Program,” and verify that IDE Controller is set to Both. • Run the IDE Devices device group as described in “Running the Dell Diagnostics” found later in this chapter. •...

  • Page 50: Setup Options

    If your computer does not boot, call Dell for technical assistance. (See Chapter 5, “Getting Help,” for instructions.) Otherwise, see “Running the Dell Diagnostics” found later in this chapter.

  • Page 51: Finding Software Solutions

    You can confirm that a computer problem is caused by software by first running the System Board Devices device group as described in “Running the Dell Diagnostics” found later in this chapter. If all tests in the device group complete successfully, the error condition is most likely caused by software.

  • Page 52: Start-Up Files

    These programs are designed to stay resident in system memory and thus always be available for use. Because they remain in the computer’s memory, memory conflicts and errors can Dell Inspiron 7500 System Reference and Troubleshooting Guide...

  • Page 53: Program Conflicts

    IRQ4 IRQ5 NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the system Help. support.dell.com Used/Available Generated by the system timer Generated by the keyboard controller to signal that the keyboard output buffer is full...

  • Page 54: Troubleshooting Procedures

    If the computer gets wet or if condensation forms on the computer because of humid conditions, perform the following steps. 3-10 Dell Inspiron 7500 System Reference and Troubleshooting Guide Used/Available Generated by the diskette drive controller to indicate that the...
  • Page 55 If the computer is connected to an electrical outlet, Dell recommends turning off AC power at the circuit breaker before attempting to remove the power cables from the electrical outlet. Use the utmost caution when removing wet cables from live power.

  • Page 56: Troubleshooting A Damaged Computer

    15. Does the computer work properly? Yes. The problem is resolved. No. If the computer is able to boot, run the Dell Diagnostics to identify computer damage. If the computer is unable to boot, see “Troubleshooting a Power Failure” found later in this section. If you cannot identify the damaged component(s), call Dell for technical assistance.

  • Page 57: Troubleshooting A Power Failure

    Yes. Your computer is receiving power. Go to step 8. No. Your computer is not receiving power. Go to step 9. Does the computer boot successfully? Yes. The problem is resolved. No. Go to step 9. support.dell.com Basic Troubleshooting 3-13...

  • Page 58: Total Power Failure When Using The Ac Adapter

    Diagnostics Checklist found in Chapter 5 and fill it out as you perform the following steps: Turn off the computer and peripherals. Disconnect the peripherals from the electrical outlet. Reseat each installed battery by first removing and then replacing the battery in its bay. 3-14 Dell Inspiron 7500 System Reference and Troubleshooting Guide...
  • Page 59 Does the battery status indicator remain constantly lit (not blinking)? Yes. Go to step 7 . No. The battery is defective. Call Dell for technical assistance. (See Chapter 5, “Getting Help,” for instructions.) Use the AC adapter to fully charge the battery.

  • Page 60: No Power To A Part Of The Computer

    Yes. The entire computer is receiving power; the problem is resolved. No. Adjust the brightness of the display. If the display still does not show an image, call Dell for technical assistance. (See Chapter 5, “Getting Help,” for instructions.) Troubleshooting the Diskette Drive During the power-on self-test (POST), the computer checks the diskette drive, comparing its characteristics with the system configuration information.

  • Page 61: Troubleshooting The Cd-Rom Or Dvd-Rom Drive

    Does the diskette-drive access indicator blink during the boot routine, and does the drive boot the operating system? Yes. The diskette drive problem has probably been resolved. If you continue to experience trouble, call Dell for technical assistance. (See Chapter 5, “Getting Help,” for instructions.) No. Go to step 9.

  • Page 62: Troubleshooting The Hard-Disk Drive

    Yes. The problem is resolved. No. Go to step 10. 10. Insert your Dell Diagnostics diskette into drive A and reboot the computer. Then run the IDE Devices device group. Does your CD-ROM drive pass all the tests? Yes. Return to step 1 and perform this troubleshooting procedure again. If you continue to experience trouble, call Dell for technical assistance.
  • Page 63 Yes. The hard-disk drive may contain a corrupted operating system or it may have bad sectors. Reinstall the operating system as described in the documentation that came with it. If reinstalling the operating system does not correct the problem, go to step 9. No. Go to step 9. support.dell.com Basic Troubleshooting 3-19...

  • Page 64: Troubleshooting An External Keyboard

    Does the computer recognize the external keyboard? Use the external keyboard to type some characters. Do they appear on the display? Yes. The problem is resolved. No. Go to step 8. 3-20 Dell Inspiron 7500 System Reference and Troubleshooting Guide...

  • Page 65: Troubleshooting Memory

    Yes. The external keyboard may be defective. Run the PC-AT Compatible Keyboards device group in the Dell Diagnostics. If you cannot isolate the problem after running the diagnostics, call Dell for technical assistance. No. Go to step 10.

  • Page 66: Troubleshooting The Display

    Make sure the AC adapter is firmly connected to the computer and to an electrical outlet, or verify that a fully charged battery is properly seated in its bay. 3-22 Dell Inspiron 7500 System Reference and Troubleshooting Guide...

  • Page 67: Troubleshooting An External Monitor

    No. If you still have a display problem but the display is not completely blank, run the Video device group in the Dell Diagnostics. Then call Dell for technical assistance. (See Chapter 5, “Getting Help,” for instructions.) Turn off your computer and connect an external monitor to the computer.
  • Page 68 Is the full display readable? Yes. The external monitor may be defective. Go to step 8. No. The video controller on the system board may be defective. Call Dell for technical assistance. (See Chapter 5, “Getting Help,” for instructions.) Turn off the computer and any attached peripherals.

  • Page 69: Troubleshooting The Serial And Parallel Ports

    No. Go to step 3. Check the contents of your initialization and start-up files. (See “Installing and Configuring Software” found earlier in this chapter.) Are the port configuration commands correct? Yes. Go to step 5. No. Go to step 4. support.dell.com Basic Troubleshooting 3-25...

  • Page 70: Troubleshooting A Parallel Printer

    No. Go to step 5. Insert your diagnostics diskette into drive A, reboot the computer, and run the Serial Ports device group and/or the Parallel Ports device group in the Dell Diagnostics. (See “Running the Dell Diagnostics” found later in this chapter.) The Serial Ports device group and the Parallel Ports device group check the basic functions of the system board’s I/O port logic.

  • Page 71: Troubleshooting A Serial I/O Device

    Does the self-test complete successfully? Yes. Go to step 6. No. The printer is probably defective. If you bought the printer from Dell, call Dell for technical assistance. (See Chapter 5, “Getting Help,” for instructions.) If you purchased the printer elsewhere, take it to one of the manufacturer’s authorized service centers for repair.

  • Page 72: Troubleshooting The Infrared Port

    No. Go to step 3. Insert your diagnostics diskette into drive A, reboot the computer, and run the Serial Ports device group in the Dell Diagnostics. (See “Running the Dell Diagnostics” found later in this chapter.) The Serial/Infrared Ports device group checks the basic functions of the computer’s infrared logic.

  • Page 73: Troubleshooting Audio Functions

    Do the tests complete successfully? Yes. The controller is functioning properly. If the problem persists, call Dell for technical assistance. (See Chapter 5, “Getting Help,” for instructions.) No. Go to step 3. Insert your diagnostics diskette into drive A, reboot the computer, and run the Mouse test in the Pointing Devices device group in the Dell Diagnostics.

  • Page 74: Starting The Dell Diagnostics

    The DIAGNOSTICS MENU appears (see Figure 3-1). The menu allows you to run all or specific diagnostic tests or to exit to the MS-DOS prompt. NOTE: Before you read the rest of this section, you may want to start the Dell Diagnostics so that you can see it on the screen.

  • Page 75: Dell Diagnostics Main Screen

    Dell recommends that you choose this option first to increase the odds of tracing the source of the problem quickly. For a thorough check of your system, select Fully Test All Devices.

  • Page 76: Using The Dell Diagnostics

    Using the Dell Diagnostics The online Help in the Dell Diagnostics provides instructions on how to use the program and explains each menu item, device group, subtest, and test and error result. To enter the Help menu, perform the following steps: Highlight Select Devices to Test in the DIAGNOSTICS MENU.

  • Page 77: Keys

    Keys Keys explains the functions of all the keystrokes that can be used in the Dell Diagnostics. Device Group Device Group describes the device group that is presently highlighted in the Device Groups list on the main menu screen. It also provides reasoning for using some tests.
  • Page 78 3-34 Dell Inspiron 7500 System Reference and Troubleshooting Guide...

  • Page 79: Installing System Software

    C H A P T E R 4 Installing System Software This document explains how to install/reinstall Dell device drivers and utilities on your Dell computer running the Microsoft Windows 98 Second Edition operating system or the Microsoft Windows NT operating system. You may need to use this document under the following conditions: •...

  • Page 80: Installing Drivers And Utilities For Windows 98

    Installing Drivers and Utilities for Windows 98 This section explains how to install/reinstall device drivers and utilities on your Dell computer running the Microsoft Windows 98 Second Edition operating system. To install the system software, you need the following items: •...

  • Page 81: Installing The Video Driver

    The touch pad driver controls features such as touch pad and mouse functions, scrolling, touch features, and sensitivity. NOTE: When you are promoted to select a directory, Dell recommends using the default directory settings. Save and close any open files, and exit any open application programs.

  • Page 82: Installing The Internal Modem Driver (Optional)

    Click the Start button, and then click Run. In the Run dialog box, type x:\win98\modem\setup.exe, where x is the CD-ROM or DVD-ROM drive letter. The CD-ROM or DVD-ROM drive letter is usually D. Click OK. Dell Inspiron 7500 System Reference and Troubleshooting Guide...

  • Page 83: Installing The Software Dvd Decoder (Optional)

    Installing the Software DVD Decoder (Optional) The DVD decoder driver allows you to play DVD movies on the computer. NOTE: When you are promoted to select a directory, Dell recommends using the default directory settings. Insert the Dell Inspiron 7500 Software DVD Decoder CD into the DVD-ROM drive.

  • Page 84: Installing The System Help

    Remove the Microsoft Boot Disk Windows 98 Series diskette, and press <Ctrl><Alt><Del> to restart the system. Installing the System Help The Dell Inspiron system Help is available on the System Software CD. You can also access it from Dell’s support Web site (http://support.dell.com). Installing Help From the CD To install the system Help from the System Software CD, perform the following steps.

  • Page 85: Downloading Help From The Support Web Site

    14. Left-click Copy Here. 15. Double-click the 7500help icon to access the system Help. Downloading Help From the Support Web Site To download the system Help from http://support.dell.com, perform the following steps: Click Support Your Dell. Type your computer’s service tag sequence, if available, click Submit, and go to step 5.

  • Page 86: Installing Drivers And Utilities For Windows Nt

    (but after deleting any existing partitions). To create a save-to-disk suspend partition, perform the following steps: Insert the Dell Diagnostics and Utilities for Inspiron 7500 diskette number 1 into the diskette drive and turn on the computer.

  • Page 87: Installing The Video Driver

    Installing the Audio Driver The audio driver allows you to customize the sound features of your computer. Log on as Administrator. Insert the System Software CD into the CD-ROM drive. Click the Start button, and then click Run. support.dell.com Installing System Software...

  • Page 88: Installing The Touch Pad Driver

    10. Click Next> to begin copying the files. 11. When prompted to create an emergency repair diskette, click Yes. 12. Label a blank diskette “Emergency Repair Diskette,” insert it into the diskette drive, and then click OK. 4-10 Dell Inspiron 7500 System Reference and Troubleshooting Guide...

  • Page 89: Installing The Power Management Configuration Utility

    Click the button in the Softex Power Management Control Setup window to accept the default installation directory. The Softex Power Management Control Setup window notifies you that the installation is complete. Click OK. Click Don’t Restart Now in the Softex Power Management Control Setup window. support.dell.com Installing System Software 4-11...

  • Page 90: Installing The Pc Card Configuration Utility

    12. Click Next>, and then click Next> again to start the diagnostics utility. 13. When the Softex PC Card Controller Diagnostics window notifies you that the diagnostics are complete, click Finish. 14. Verify that the computer restarts. 4-12 Dell Inspiron 7500 System Reference and Troubleshooting Guide...

  • Page 91: Installing The Internal Modem Driver (Optional)

    Finish to restart the computer. Installing the System Help The Dell Inspiron system Help is available on the System Software CD. You can also access it from Dell’s support Web site (http://support.dell.com). NOTE: You must install Microsoft Internet Explorer 4.01 from the Microsoft Windows NT 4.0 Service Pack 5 CD prior to installing the system Help.

  • Page 92: Downloading Help From The Support Web Site

    Dell’s TechConnect bulletin board service (BBS), AutoTech service, and TechFax service. Dell’s Web site also contains links to some of these services. Dell regularly tests and officially releases new drivers and utilities for Inspiron computers.

  • Page 93: Getting Help

    C H A P T E R 5 Getting Help This chapter describes the tools Dell provides to help you when you have a problem with your computer. It also tells you when and how to call Dell for technical or customer assistance. Technical Assistance If you need assistance with a technical problem, perform the following steps: Complete the troubleshooting checks in Chapter 3, “Basic Troubleshooting.”...

  • Page 94: Help Tools

    From Dell’s World Wide Web home page (www.dell.com), click the Support icon, and click Support Your Dell. Enter your service tag number (or, if you have one, your Express Service Code) and click Submit. The service tag and Express Service Code are shown on the bottom of the computer.

  • Page 95: Autotech Service

    TechFax Service Dell takes full advantage of fax technology to serve you better. Twenty-four hours a day, seven days a week, you can call the Dell TechFax line toll-free for all kinds of technical information. Using a touch-tone phone, you can select from a full directory of topics. The technical information you request is sent within minutes to the fax number you designate.

  • Page 96: Automated Order-Status System

    Automated Order-Status System You can call this automated service to check on the status of any Dell products that you have ordered. A recording prompts you for the information needed to locate and report on your order. For the telephone number to call, refer to “Dell Contact Numbers”...

  • Page 97: Before You Call

    Remember to fill out the Diagnostics Checklist (Figure 5-1). If possible, turn on your system before you call Dell for technical assistance and call from a telephone at or near the computer. You may be asked to type some commands at the keyboard, relay detailed information during operations, or try other troubleshooting steps possible only at the computer system itself.

  • Page 98: Figure 5-1. Diagnostics Checklist

    Name: ______________________________________________________________Date: ______________________ Address: ________________________________________________________Phone number: _________________ Service tag (bar code on the back of the computer): _________________________________________________ Express Service Code: ___________________________________________________________________________ Return Material Authorization Number (if provided by Dell support technician): ___________________________ Operating system and version: ____________________________________________________________________ Peripherals: ____________________________________________________________________________________ _______________________________________________________________________________________________...

  • Page 99: Dell Contact Numbers

    Dell Contact Numbers When you need to contact Dell, use the telephone numbers and codes provided in Tables 5-1 and 5-2. Table 5-1 provides the various codes required to make long-distance and international calls. Table 5-2 provides local telephone numbers, area codes, and toll-free numbers, if applicable, for each department or service available in various countries around the world.

  • Page 100: Table 5-1. International Dialing Codes

    Macau Malaysia (Penang) Mexico (Colonia Granada) Netherlands (Amsterdam) New Zealand Norway (Lysaker) Poland (Warsaw) Singapore (Singapore) South Africa (Johannesburg) Spain (Madrid) Dell Inspiron 7500 System Reference and Troubleshooting Guide International Access Code Country Code 0011 — — — — —...

  • Page 101: Table 5-2. Dell Contact Numbers

    Taiwan Thailand U.K. (Bracknell) U.S.A. (Austin, Texas) Table 5-2. Dell Contact Numbers Department Name or Service Country (City) Australia Customer Technical Support ......toll free: 1-800-633-559 (Sydney) Customer Care .
  • Page 102 Sales ......... . . toll free: 800 858 2222 5-10 Dell Inspiron 7500 System Reference and Troubleshooting Guide Area...
  • Page 103 Table 5-2. Dell Contact Numbers (continued) Department Name or Service Country (City) Czech Republic Technical Support ......02... . . 22 83 27 27 (Prague) Customer Care .
  • Page 104 Switchboard ....... 01 ....286 0500 Web site: http://support.euro.dell.com/ie E-mail: dell_direct_support@dell.com 5-12 Dell Inspiron 7500 System Reference and Troubleshooting Guide Area Local Number or Code...
  • Page 105 Table 5-2. Dell Contact Numbers (continued) Department Name or Service Country (City) Italy Technical Support ......2....57782.690 (Milan) Customer Care .
  • Page 106 Main........525 ....228-7800 5-14 Dell Inspiron 7500 System Reference and Troubleshooting Guide Area...
  • Page 107 Technical Support (Dell Dimension systems only) ($2.50 + GST per call) ....0900 51010 Technical Support (Other systems) ......0800 446 255 Customer Service .
  • Page 108 Switchboard ....... 91 ....722 92 00 Web site: http://support.euro.dell.com/es E-mail: es_support@dell.com 5-16 Dell Inspiron 7500 System Reference and Troubleshooting Guide Area Local Number or Code...
  • Page 109 Table 5-2. Dell Contact Numbers (continued) Department Name or Service Country (City) Sweden Technical Support ......08....590 05 199 (Upplands Vasby) Customer Care .
  • Page 110 Dell Sales ........toll...

  • Page 111: Technical Specifications

    A P P E N D I X A Technical Specifications The most complete specifications for your computer are available on Dell’s World Wide Web support site at http://support.dell.com. Type your service tag sequence (or, if you have one, your Express Service Code) and click Submit. The service tag and Express Service Code are shown on the bottom of the computer.
  • Page 112 USB ..... . 4-pin connector NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the system Help. Dell Inspiron 7500 System Reference and Troubleshooting Guide PC Card III card)
  • Page 113 Controls ....brightness can be controlled through key NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the system Help. support.dell.com Integrated Audio functions...
  • Page 114 Voltage ....10.8 VDC NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the system Help. Dell Inspiron 7500 System Reference and Troubleshooting Guide Keyboard 0.5 mm (0.12 0.02 inch)
  • Page 115 NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the system Help. support.dell.com Battery (continued) ..400 discharge/charge cycles...
  • Page 116 Measured with the hard-disk drive in head-parked position. NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the system Help. Dell Inspiron 7500 System Reference and Troubleshooting Guide Environmental (Computer) simulates air shipment...

  • Page 117: Appendix B Using The Setup Program

    Windows control panels, such as the Power Management control panel. When your computer is running the Windows 98 operating system, it will use the settings that are selected in the Windows control panels rather than those set in the Setup program. support.dell.com Using the Setup Program...

  • Page 118: Accessing The Setup Program

    Setup program. To access the Setup program, turn on the computer and press <F2> as soon as you see the Dell logo screen and before the Windows logo screen appears. The computer reboots automatically when you exit the Setup program.

  • Page 119: Table B-1. Main Menu Options

    System Memory NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the system Help. support.dell.com Function Resets the time on the computer’s internal clock. Resets the date on the computer’s internal calendar.

  • Page 120: System Devices Menu

    Select Item ESC Exit Select Menu Figure B-2. System Devices Menu Dell Inspiron 7500 System Reference and Troubleshooting Guide Function Displays the total amount of memory above 1 MB. Each computer comes standard with at least 32 MB of memory installed.

  • Page 121: Table B-2. System Devices Menu Options

    Lets you map the address of the infrared port to avoid address conflicts with other devices. The default is Off. Dell recommends that you retain the default unless you are using an infrared device with the computer. When this option is set to Customized, the Mode is SIR and the Base I/O address/IRQ is 2F8 IRQ3.
  • Page 122 Modem NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the system Help. Dell Inspiron 7500 System Reference and Troubleshooting Guide Function Controls whether the computer’s parallel port acts as an AT-compatible (unidirectional), PS)/2-compatible (bidirec- tional), EPP-compatible, or ECP-compatible.

  • Page 123: Security Menu

    Option System Password Set System Pass- word Password on Boot NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the system Help. support.dell.com PhoenixBIOS Setup Utility Security Power Boot Clear [Enter]...

  • Page 124: Power Menu

    NOTE: The power management settings of the Windows 98 operating system take precedence over the settings described here. For more information, see “Using Microsoft Windows 98 to Conserve Battery Power” in the system Help. Figure B-4. Power Menu Dell Inspiron 7500 System Reference and Troubleshooting Guide...

  • Page 125: Table B-4. Power Menu Options

    Suspend Time-out Suspend Mode NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the system Help. support.dell.com Function Disabled (default) turns off power management. Customized allows you to control each power management setting.
  • Page 126 NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the system Help. B-10 Dell Inspiron 7500 System Reference and Troubleshooting Guide Function Setting this option to Enabled tells the computer to resume normal operation when an incoming call is detected by a modem and the computer is in standby mode.

  • Page 127: Boot Menu

    Table B-5. Boot Menu Options Option Floppy/Super Disk/ Internal Hard Drive NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary section of the system Help. support.dell.com PhoenixBIOS Setup Utility Security Power Boot F5/F6 Change Values...

  • Page 128: Exit Menu

    ESC Exit Select Menu Figure B-6. Exit Menu B-12 Dell Inspiron 7500 System Reference and Troubleshooting Guide Function Causes the computer to attempt to boot first from a bootable CD. If it does not detect a bootable CD in the CD-ROM or DVD-ROM drive, the computer tries to boot from the hard-disk drive.

  • Page 129: Table B-6. Exit Menu Options

    Values Save Changes NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary section of the system Help. support.dell.com Function Saves any changes you have made and exits the Setup program Discards any changes you have made and exits the Setup program.
  • Page 130 B-14 Dell Inspiron 7500 System Reference and Troubleshooting Guide...

  • Page 131: System Messages And Beep Codes

    A error NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the system Help. support.dell.com Action If the diskette-drive access indicator lights up when you access a file on the diskette, but you still get this error message, try a different diskette.
  • Page 132 Diagnostics” found later in this chapter.) Reinstall the operating system. See the documentation that came with the operating sys- tem. If the problem is still not resolved, call Dell for technical assistance. (For instructions, see Chapter “Getting Help.”) Call Dell for technical assistance. (For instructions,...
  • Page 133 Chapter 5, “Getting Help.”) Reboot the computer and press <F2> as soon as you see the Dell logo screen to enter the Setup program and reconfigure the system. If the prob- lem persists, call Dell for technical assistance. (For instructions, see Chapter 5, “Getting Help.”)

  • Page 134: System Beep Codes

    Dell Diagnostics to identify a more serious cause. (See “Running the Dell Diagnostics” found later in this chapter) If you are still unable to resolve the problem, call Dell for technical assistance. (See Chapter 5, “Getting Help,” for instructions.) Table C-2.
  • Page 135 NOTE: For the full name of an abbreviation or acronym used in this table, see the Glossary in the system Help. support.dell.com Action Run the System Memory device group in the Dell Diagnostics. (See “Running the Dell Diagnostics” found later in this chapter for instructions.) If the program does not load, call Dell for technical assistance.
  • Page 136 Dell Inspiron 7500 System Reference and Troubleshooting Guide...

  • Page 137: Regulatory Notices

    Plug the computer into a different outlet so that the computer and the receiver are on different branch circuits. If necessary, consult a Technical Support representative of Dell Computer Corporation or an experienced radio/television technician for additional suggestions. You may find the FCC Interference Handbook, 1986, to be helpful.

  • Page 138: Fcc Notices (U.s. Only

    EMC classification for the intended environment. For parallel printers, a cable is available from Dell Computer Corporation. If you prefer, you can order a cable from Dell Computer Corporation on the World Wide Web at http://www.dell.com/ products/dellware/index.htm.

  • Page 139: Class A

    The following information is provided on the device or devices covered in this document in compliance with FCC regulations: • Model number: PPI • Company name: Dell Computer Corporation EMC Engineering Department One Dell Way Round Rock, Texas 78682 USA 512-338-4400 Modem Regulatory Information This equipment complies with Part 68 of the FCC rules.

  • Page 140: Fax Branding

    If you experience trouble with this telephone equipment, refer to Chapter 5, “Getting Help,” or the section titled “Contacting Dell” in your system Help to find the appropriate telephone number for obtaining customer assistance. If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved.

  • Page 141: Modem Regulatory Information

    (or other Dell digital apparatus), examine all registration labels located on the bottom or the back panel of your computer (or other digital apparatus). A statement in the form of “IC Class A ICES-3” or “IC Class B ICES-3” will be located on one of these labels.

  • Page 142: Ce Notice (European Union

    A “Declaration of Conformity” in accordance with the preceding directives and standards has been made and is on file at Dell Products Europe BV, Limerick, Ireland. Battery Disposal Your computer system uses both a lithium-ion battery pack and a nickel-metal hydride (NiMH) coin cell battery.

  • Page 143: En 55022 Compliance (Czech Republic Only

    VCCI Notice (Japan Only) Most Dell computer systems are classified by the Voluntary Control Council for Interference (VCCI) as Class B information technology equipment (ITE). However, the inclusion of certain options can change the rating of some configurations to Class A.

  • Page 144: Class B Ite

    To determine which classification (Class A or B) applies to your computer system (or other Dell digital device), examine the South Korean Ministry of Communications (MOC) registration labels located on your computer (or other Dell digital device). The MOC label may be located separately from the other regulatory marking applied to your product.

  • Page 145: Class A Device

    Figure D-3. MOC Class A Regulatory Mark Class B Device Please note that this device has been approved for nonbusiness purposes and may be used in any environment, including residential areas. EMI ( B ) Figure D-4. MOC Class B Regulatory Mark support.dell.com Regulatory Notices...

  • Page 146: Polish Center For Testing And Certification Notice

    Nie nale¿y rozlewaæ napojów ani innych p³ynów na system komputerowy. • Nie nale¿y wpychaæ ¿adnych przedmiotów do otworów systemu komputerowego, gdy¿ mo¿e to spowodowaæ po¿ar lub pora¿enie pr¹dem, poprzez zwarcie elementów wewnêtrznych. D-10 Dell Inspiron 7500 System Reference and Troubleshooting Guide...

  • Page 147: Nom Information (Mexico Only

    Input current rating: support.dell.com Dell Computer Corporation One Dell Way Round Rock, TX 78682 Dell Computer de México, S.A. de C.V. Rio Lerma No. 302 - 4° Piso Col. Cuauhtemoc 16500 México, D.F . Dell Computer de México, S.A. de C.V. al Cuidado de Kuehne &...

  • Page 148: Información Para Nom (Únicamente Para México

    Tensión alimentación: Frecuencia: Consumo de corriente: BSMI Notice (Taiwan Only) D-12 Dell Inspiron 7500 System Reference and Troubleshooting Guide Dell Computer Corporation One Dell Way Round Rock, TX 78682 Dell Computer de México, S.A. de C.V. Rio Lerma No. 302 - 4° Piso Col.

  • Page 149: Warranty, Return Policy, And Year 2000 Statement Of Compliance

    This warranty does not cover any items that are in one or more of the following categories: software; external devices (except as specifically noted); accessories or parts added to a Dell system after the system is shipped from Dell; accessories or parts added to a Dell system through Dell’s system integration department;...

  • Page 150: Coverage During Years Two And Three

    The warranty term for a replacement part is the remainder of the limited warranty term. You will pay Dell for replacement parts if the replaced part is not returned to Dell. The process for returning replaced parts, and your obligation to pay for replacement parts if you do not return the replaced parts to Dell, will be in accordance with Dell’s...

  • Page 151: Limited Three-Year Warranty

    If Dell elects to exchange a system or component, the exchange will be made in accordance with Dell’s Exchange Policy in effect on the date of the exchange. In any...

  • Page 152: Coverage During Year One

    The warranty term for a replacement part is the remainder of the limited warranty term. You will pay Dell for replacement parts if the replaced part is not returned to Dell. The process for returning replaced parts, and your obligation to pay for replacement parts if you do not return the replaced parts to Dell, will be in accordance with Dell’s...

  • Page 153: General Provisions

    Dell company, you may return them to Dell within 14 days of the date of invoice for a refund or credit of the product purchase price. In either case, the refund or credit will not include any shipping and handling charges shown on your invoice.

  • Page 154: Year 2000 Statement Of Compliance For Dell-Branded Hardware Products

    To expedite the processing of your refund or credit, Dell expects you to return the products to Dell in their original packaging within five days of the date that Dell issues the Credit Return Authorization Number. You must also prepay shipping charges and insure the shipment or accept the risk of loss or damage during shipment.

  • Page 155: Previous Products

    Dell for installation. Dell recommends that you check each software manufacturer’s year 2000 Web site for updates to their products. Links to a number of these Web sites can be found at the Dell year 2000 Web sites.
  • Page 156 Dell Inspiron 7500 System Reference and Troubleshooting Guide...

  • Page 157: Index

    3-4 computer technical specifications, A-1 connectors troubleshooting, 3-2 Dell Diagnostics, 3-29 diagnosing problems, 5-1 Diagnostics Checklist, 5-6 diagnostics. See Dell Diagnostics diskette drive failure during POST, 3-16 diskette drives troubleshooting, 3-4 display about, 1-1, 1-3 location, 1-3 troubleshooting, 3-22...
  • Page 158 1-1 help tools AutoTech service, 5-3 Internet, 5-2 TechConnect BBS, 5-3 TechFax service, 5-3 Dell Inspiron 7500 System Reference and Troubleshooting Guide troubleshooting functions, 3-27 indicator light, 1-3 infrared port about, 1-2 troubleshooting, 3-28 installing the system Help for Windows...
  • Page 159 3-23 hard-disk drive check, 3-18 memory check, 3-21 power button, 1-3 power failure AC power, 3-14 battery power, 3-14 cable connections, 3-2 support.dell.com power failure (continued) partial, 3-16 troubleshooting, 3-13 power management modes, 1-2 save-to-disk suspend mode, 1-2 problems...
  • Page 160 C-1 system memory, 1-2 system password assigning or changing, B-7 TechConnect BBS, 5-3 TechFax service, 5-3 Dell Inspiron 7500 System Reference and Troubleshooting Guide technical assistance obtaining, 5-1 warranty repair or credit, 5-4 technical specifications, A-1 touch pad about, 1-2...
  • Page 161 1-7 upgrades, 1-7 USB, 1-3 user’s documentation, xii video display, 1-1 video memory, A-3 support.dell.com warnings, xii warranty information, xii, E-1, E-3 warranty repair or credit, 5-4 water damage, 3-10 World Wide Web help tools, 5-2 XGA display, 1-1...
  • Page 162 Dell Inspiron 7500 System Reference and Troubleshooting Guide...

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