Page 1 ADMINISTRATION GUIDE Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phones Models SPA301, SPA303, SPA501G, SPA502G, SPA504G, SPA508G, SPA509G, SPA512G, SPA514G, SPA525G, SPA525G2, and WIP310...
Page 2: Table Of Contents
Viewing the Reboot History in the SPA Status Dump File Using IVR on IP Phones Without Screens Ensuring Voice Quality Supported Codecs Bandwidth Requirements Factors Affecting Voice Quality SIP Publish Signaling Improvements Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 3 Enabling Anonymous Call and Caller ID Blocking Services Enabling ACD Service Enabling Call Back Service Enabling Call Park and Call Pickup Services Enabling Call Transfer and Call Forwarding Services Enabling Conferencing Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 4 Enabling SMS Messaging Enabling and Configuring the Phone Web Server Configure the Web Server from the Phone Web Interface Configure the Web Server from the Phone Screen Interface Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 5 Support for SIP NOTIFY XML-Service Configuring SIP Configuring Basic SIP Parameters Configuring SIP Timer Values Configuring Response Status Code Handling Configuring RTP Parameters Configuring SDP Payload Types Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 6 Configuring DHCP, Static IP, or PPPoE Connection Type Configuring Power Settings Setting Optional Network Servers Configuring VLAN Settings Configuring Cisco Discovery Protocol (CDP) Configuring LLDP-MED TLV Information Configuring the VLAN Settings Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 7 Scripting for Cadences, Call Progress Tones, and Ring Tones Cadence Script Example: Normal Ring Example 2: Distinctive Ring (short, short, short, long) Tone Script Example: Dial Tone Example: SIT Tone Ring Script Call Progress Tones Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 8 Syntax for the Dial Plan Timer Interdigit Long Timer (Incomplete Entry Timer) Syntax for the Interdigit Long Timer Interdigit Short Timer (Complete Entry Timer) Syntax for the Interdigit Short Timer Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 9 Bluetooth Settings (Cisco SPA525G or Cisco SPA525G2 Only) VPN Settings (Cisco SPA525G or Cisco SPA525G2 Only) SIP Tab SIP Parameters SIP Timer Values (sec) Response Status Code Handling RTP Parameters Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 10 Ring Tone (Cisco WIP310) Auto Input Gain (dB) Multiple Paging Group Parameters BroadSoft Settings LDAP Corporate Directory Search XML Service Extension Mobility Programmable Softkeys Ext Tab General Share Line Appearance Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 11 Attendant Console Status Cisco SPA525G or Cisco SPA525G2-Specific Tabs Wi-Fi Bluetooth Personal Address Book Call History Speed Dials Firmware Upgrade Appendix B: Where to Go From Here Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 12: Chapter 1: Getting Started
Overview of the Phones • Network Configurations • Updating Firmware • Using the Web-Based Configuration Utility • Viewing Phone Information • Using IVR on IP Phones Without Screens Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 13: Overview Of The Phones
IP phone to monitor a total of 64 separate lines. The Cisco Attendant Console can can be configured by using the same phone web user interface for the IP phone to which the Cisco Attendant Console is attached. Detailed information on the installation of the Cisco Attendant Console is provided in the Cisco Small Business Attendant Console Quick Start Guide.
Page 14: Network Configurations
Network Configurations Network Configurations The Cisco SPA IP phones can be used as part of a Cisco SPA9000 Voice System phone network, any vendor SIP network, or Cisco Unified Communications 500. The Cisco SPA IP phones support Session Initiation Protocol (SIP). The Cisco SPA300 Series or the Cisco SPA500 Series IP phones also support Smart Phone Control Protocol (SPCP).
Page 15: Cisco Spa9000 Voice System
Internet Telephony Service Provider (ITSP) that supports SIP. At minimum, the Cisco SPA9000 Voice System includes a Cisco IP PBX and one or more Cisco SPA IP phones. These devices are connected through a switch to a local area network (LAN).
Page 16: Updating Firmware
TFTP or HTTP server—The latest firmware image file is loaded onto an HTTP/TFTP server and is accessed by a web browser. See the Cisco WIP310 User Guide for more information. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 17: Determining The Firmware Version
Version. Cisco WIP310 In the Home screen, press Options, highlight Phone Info, and press Select. STEP 1 Scroll to Software Version. The firmware is displayed. STEP 2 Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 18: Determining The Ip Address Of The Phone
Scroll to Network Status and press Select. The IP address is displayed. STEP 3 Cisco WIP310 In the Home window, press Select and navigate to Settings. STEP 1 Press Select and navigate to Phone Info. STEP 2 Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 19: Downloading The Firmware
Cisco SPA525G or Cisco SPA525G2 Log in to the configuration utility for the phone. STEP 1 Choose the Firmware Upgrade tab. STEP 2 Click Firmware Upgrade Window. STEP 3 Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 20: Using The Web-Based Configuration Utility
STEP 4 installed and your phone reboots. Cisco WIP310 Turn off your Cisco WIP310 and connect it to your computer by using a USB cable. STEP 1 Double-click the executable file for the firmware upgrade (for example, double- STEP 2 click wip310-5-0-11.exe).
Page 21: Allowing Web Access To The Ip Phone
To change the status of the Web Server Writable, press Edit. STEP 3 Press Y/N to toggle the parameter and press OK to set the parameter. STEP 4 Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 22 To allow or disallow from the phone viewing of the phone web user interface: In the Home screen, press Select to choose Settings. STEP 1 Press Select again to reach the Settings menu. STEP 2 Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 23: Saving The Configuration Profile
User account name is user. These account names cannot be changed. The Admin account is designed to give the service provider or VAR configuration access to the Cisco IP phone, while the User account is designed to give limited and configurable control to the end user of the device.
Page 24: Restricting User Access To The Phone Interface Menus (Cisco Spa300 And Cisco Spa500 Series)
Each tab contains parameters related to that feature. Some tasks require that you set multiple parameters in different tabs. Appendix A, “Cisco SPA IP Phone Field Reference,” briefly describes each parameter available on the phone web user interface. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 25: Viewing Phone Information
Getting Started Viewing Phone Information Viewing Phone Information You can check the current status of the Cisco SPA IP phones by clicking the Info tab. The Info tab shows information about all phone extensions, including phone statistics and the registration status.
Page 26 The reboot was triggered by system events (for example, running out of resources). IP Changed The reboot was triggered after the phone IP address was changed. The following is a list of the supported reboot/refresh reasons (Cisco SPA525G or Cisco SPA525G2): Reason Description Upgrade...
Page 27: Viewing The Reboot History On The Phone Web User Interface
To access the IVR menu: • Cisco SPA301: Press the asterisk (*) four times. Enter the number of the option and press #. Cisco SPA501G: Press Settings. Enter the number of the option and press •...
Page 28 Press 1 to change, or * to go back. • 3— Other Options 1—Software Version—Recites the software version. 2—Primary Extension—Recites the primary extension. 3—Reboot—Reboots the phone. Hang up to exit. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 29 Restores the phone to the factory default software and settings. Enter 1 to confirm, or * to exit. If you chose to reset, hang up to exit and begin the restore process. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 30 Enable or disable the web-based configuration utility. Press 1 to enable 7932 or 0 to disable, then press #. To save, press 1; to review, press 2; to re-enter, press 3; to exit, press *. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 31: Ensuring Voice Quality
The table shows the codecs (voice compression algorithms) supported by Cisco SPA IP phones. The Mean Opinion Score (MOS) measures the voice quality by using a scale of 1–5, where 1 is the lowest quality and 5 is the highest quality.
Page 32: Bandwidth Requirements
We recommend using Cisco SPA IP phones with QoS-capable networking equipment that can prioritize the VoIP traffic. A QoS-enabled device prioritizes the packets going upstream to the ISP. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 33: Factors Affecting Voice Quality
IP Telephony: G.711 a-law and u-law, G.726, G.729a, G.722 (not supported on Cisco WIP310) and G.723. 1 . (not supported on the Cisco SPA525G or Cisco SPA525G2 or Cisco WIP310.) Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 34 Packet loss—Audio packets are transported by UDP. Packets might be lost or contain errors that can lead to audio sample drop-outs and distortions and lower the perceived voice quality. The Cisco SPA IP phones apply an error concealment algorithm to alleviate the effect of packet loss.
Page 35: Sip Publish Signaling Improvements
Hardware noise—Certain levels of noise can be coupled into the conversational audio signals because of the hardware design. The source can be ambient noise or 60 Hz noise from the power adaptor. The Cisco hardware design minimizes noise coupling. •...
Page 36 Getting Started Ensuring Voice Quality Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 37: Chapter 2: Configuring Lines
Configuring Lines The Cisco SPA IP phones provide different numbers of lines depending on the phone model. Each line corresponds to a phone number (or extension) used for calls. Each line can support two calls. For example, a four-line phone can handle eight calls.
Page 38: Configuring A Line Key
The number of line keys depends on the model of the IP phone (does not apply to the Cisco WIP310). Generally you should reserve Line Key 1 on the IP phone as the primary and private extension of the designated user.
Page 39 Each IP phone can be configured independently. Although the account information is usually the same for all of the Cisco SPA IP phones, settings such as the dial plan or the preferred codec can vary between phones and continue to support shared- line appearance.
Page 40 Click Submit All Changes. STEP 12 Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 41: Configuring Call Appearance Per Line
Settings) lets you choose the number of calls per line button. The default value is 2. This option is not supported on the Cisco SPA501G and Cisco SPA301 phones. Also, this feature is only supported when the phones are operating in SIP mode.
Page 42: Expand Call Appearance Per Line
Configuring Unused Line Keys to Access Services On the Cisco SPA300 Series and Cisco SPA500 Series IP phones, unused or idle phone lines can also be configured to access services, such as: •...
Page 43: Configuring Call Park On The Cisco Spa525G Or Cisco Spa525G2 (Metaswitch)
Cisco SPA525G2 (MetaSwitch) Unused line keys can be enabled to allow call park (for the MetaSwitch soft switch) on the Cisco SPA525G or Cisco SPA525G2. Users can press this line button to park a call or retrieve a parked call.
Page 44: Assigning Busy Lamp Field, Call Pickup, Or Speed Dial Functions To Unused Lines
Assigning Busy Lamp Field, Call Pickup, or Speed Dial Functions to Unused Lines You can configure unused or idle lines on a Cisco SPA300 Series or Cisco SPA500 Series IP phones to interact with another line in the system. For example, if you have two idle lines on an assistant’s phone, you can configure those lines to show...
Page 45: Configuring Call Pickup And Busy Lamp Field
In this example, the assistant Bob (extension 200) has an idle line (line 4) on his Cisco SPA508G. He would like to be able to see if his supervisor Stephanie (extension 300) is on the phone, and pick up calls that are ringing at her extension.
Page 46: Configuring Speed Dial
Configuring Speed Dial In this example, the assistant, Bob (extension 200), has another idle line (line 5) on his Cisco SPA508G. He wants to speed dial his supervisor Mark (extension 400) from that line. To configure this feature for Bob: Click Admin Login >...
Page 47: Configuring Audio Indication For Call Pickup Event
The default value is 440@-10;30(.3/9.7/1), same as the call waiting tone. To configure this parameter by using the configuration file, configure the following line the profile: <Call_Pickup_Tone ua="na">440@-10;30(.3/9.7/1)</Call_Pickup_Tone> Click Submit All Changes. STEP 5 Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 48: Chapter 3: Customizing Standard Features
Cisco SPA500 Series) • Configuring XML Services • Configuring Music On Hold • Configuring Extension Mobility • Configuring Video Surveillance on the Cisco SPA525G or Cisco SPA525G2 Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 49: Configuring Phone Information And Display Settings
Ext n. Under Call Feature Settings, enter the voice mail line number and phone extension in the Mailbox ID field. For example, 2101 indicates that the Cisco SPA400 voice mail server is configured on the Cisco SPA9000 Line 2, phone extension 101.
Page 50: Customizing The Startup Screen
You can create a text or 128-by-48 pixel by 1-bit deep image logo to display when the IP phone boots up. (Not applicable to Cisco WIP310 or the Cisco SPA501G.) A logo displays during the boot sequence for a short period after the Cisco logo displays.
Page 51: Changing The Display Background
3, go to Otherwise, enter the URL of the image file you want in BMP Picture Download URL. The URL must include the TFTP or HTTP server name (or IP address), directory, and filename, for example: tftp://myserver.mydomain.com/images/downloadablepicture.bmp http://myserver.mydomain.com/images/downloadablepicture.bmp Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 52: Configuring The Screen Saver
STEP 5 Configuring the Screen Saver You can configure a screen saver for the Cisco SPA300 Series and Cisco SPA500 Series IP phones. (Not applicable to Cisco WIP310 or the Cisco SPA501G.) When the phone is idle for a specified time, it enters screen saver mode. (Users can set up screen savers directly by using phone Setup button.)
Page 53 Digital Frame—Shows the background picture. • In the Screen Saver Trigger Time field, enter the number of seconds that the phone STEP 4 remains idle before the screen saver turns on. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 54: Configuring The Lcd Contrast
Click Admin Login > advanced > Voice > User. STEP 1 Under Screen in the Back Light Enable field, choose yes to enable the screen back STEP 2 light. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 55: Configuring Linksys Key System Parameters
Multicast Address—Used by the Cisco SPA9000 to communicate with • Cisco SPA IP phones. Defaults to 224. 1 68. 1 68. 1 68:6061. (The Cisco SPA501G, can be configured by using the IVR. See the “Using IVR on IP Phones Without Screens”...
Page 56: Enabling Call Features
To enable call back service, navigate to Admin Login > advanced > Voice > Phone. Under Supplementary Services in the Call Back Serv field, choose yes to enable. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 57: Enabling Call Park And Call Pickup Services
Cfwd Busy—Forwards calls only if the line is busy. • Cfwd No Ans—Forwards calls only if the line is not answered. • Click Submit All Changes. STEP 3 Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 58: Enabling Conferencing
On the Cisco SPA300 Series and Cisco SPA500 Series IP phones, users can press the Ignore softkey to divert a ringing call to another destination.
Page 59: Enabling Paging (Intercom)
Group Paging lets the user page all the client Cisco SPA IP phones at once, or page groups of phones. If the client phone is on an active call while a group page starts, the incoming page is ignored.
Page 60 For each Sales phone, enter the following in the Phone > Multiple Paging Groups Parameters > Group Paging Script field: pggrp=224.123.123.121:43210;name=All; num=801;listen=yes; pggrp=224.123.123.121:43211;name=Sales;num=802; listen=yes; pggrp=224.123.123.121:43212;name=Support;num=803; pggrp=224.123.123.121:43213;name=Engineering;num=804; Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 61: Enabling Service Announcements
If no position is given for a softkey, the key will float and appears in the first available empty position on the IP phone screen. On a Cisco SPA525G or Cisco SPA525G2 in the Off Hook state, the More softkey NOTE is fixed in position 4 and cannot be changed.
Page 62 Forwards all calls to a specified Idle, Off-Hook, number. Hold, Shared- Active, Shared- Held chkcfwd Clr Fwd/- Deactivates call forwarding. Idle cfwd chkdnd Clr DND/- Deactivates Do Not Disturb. Idle Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 63 (no input), Hold, Shared-Active, Shared-Held em_login Login Logs user in to Extension Idle Mobility. em_logout Logout Logs user out of Extension Idle Mobility. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 64 (input) park Park Puts a call on hold at a Connected designated “park” number. phold PrivHold Puts a call on hold on an active Connected shared line. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 65 Connected xferLx phone to a called number. Requires that Attn Xfer Serv is enabled and there are two or more calls that are active or on hold. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 66: Programmable Softkeys
IP phone screen. Cisco recommends a maximum of 8 characters for a Cisco SPA30X or Cisco SPA50X phone and 10 characters for a Cisco SPA525G or Cisco SPA525G2 phone. If more characters are used, the label can be truncated on the IP phone screen.
Page 67 Programmable Softkey Enable: yes • PSK1: fnc=sd;ext=200@$PROXY;vid=2;nme=Sales • Idle Key List: Edit the field to add psk1| 1 to the beginning of the string; for example: psk1|1;em_login;acd_login;acd_logout;avail;unavail; redial;dir;cfwd;dnd;lcr;pickup;gpickup;unpark;em_logout; Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 68: Configuring The Message Waiting Indicator
To enable the indicator at the top of your Cisco SPA300 Series or Cisco SPA500 Series IP phone to light when voice mail is left, or on a Cisco WIP310 display a seeing message waiting notification, navigate to Admin Login > advanced >...
Page 69: Configuring Ring Tones
Configuring Ring Tones Configuring Ring Tones You can define up to 12 ring tones for a Cisco SPA300 Series or Cisco SPA500 Series IP phone. In addition to these 12 ring tones, 4 user-configurable ring tones can be used in place of some of the default ring tones. See Appendix A, “Ring...
Page 70: Configuring On-Demand Ring Tones (Cisco Spa525G Or Cisco Spa525G2)
TFTP server and played when a call comes in. To configure: Click Admin Login > advanced > Voice > Phone. STEP 1 Scroll to the Ring Tone section. STEP 2 Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 71: User-Created Mp3 Ring Tones (Cisco Spa525G Or Cisco Spa525G2)
User-Created MP3 Ring Tones (Cisco SPA525G or Cisco SPA525G2) A Cisco SPA525G or Cisco SPA525G2 user can create up to two ring tones from an MP3 audio file stored on a USB memory device. For instructions, see the Cisco Small Business SPA525G and SPA525G2 SIP IP Phones User Guide, located on Cisco.com.
Page 72 Enter the IP address of the phone. STEP 2 Click the Delete button next to the ring tone you want to delete. STEP 3 Click OK. STEP 4 Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 73: Assigning A Ring Tone To An Extension
Under Call Feature Settings in the Default Ring field, choose from the following: STEP 2 • No Ring • 1 through 12 • User 1 • User 2 Click Submit All Changes. STEP 3 Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 74: Configuring Rss Newsfeeds (Cisco Spa525G Or Cisco Spa525G2)
5—Politics News (defaults to URL http:// rss.news.yahoo.com/rss/politics) Weather Choose which unit to display for weather information Temperature Unit (Fahrenheit or Celsius). Click Submit All Changes. The phone reboots. STEP 3 Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 75: Configuring Audio Settings
Original—Handset set to Version 2 and below. V3—Handset set to Version 3. Deep Bass Sets a standard tone or an enhanced bass tone. Click Submit All Changes. STEP 3 Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 76: Configuring Audio Input Gain (Cisco Spa300 Series And Cisco Spa500 Series)
To enable wireless communications, navigate to Admin Login > advanced > Voice > System. Under Wi-Fi Settings, in the SPA525-wifi-on field, choose yes to enable or no to disable. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 77: Configuring Bluetooth (Cisco Spa525G Or Cisco Spa525G2 Only)
Configuring Bluetooth (Cisco SPA525G or Cisco SPA525G2 only) The Cisco SPA525G or Cisco SPA525G2 supports Bluetooth to allow use of the phone with a wireless Bluetooth-enabled headset. The Cisco SPA525G2 also supports Bluetooth communications with a Bluetooth-enabled mobile phone. You can do the following: •...
Page 78: Pairing A Bluetooth Headset
STEP 5 following: Phone—Configures a Cisco SPA525G2 with a Bluetooth-enabled mobile • phone. (The Cisco SPA525G pairs with headsets only; it does not pair with mobile phones.) Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 79: Pairing Your Cisco Spa525G2 With A Bluetooth-Enabled Mobile Phone
(either a Bluetooth headset or a Bluetooth-enabled mobile phone). If multiple Bluetooth devices are in range of the Cisco SPA525G2, the order of devices in the Bluetooth Configuration > Bluetooth Profiles list is used, and the device with a higher priority is activated first.
Page 80: Initiating Pairing From The Cisco Spa525G2
(either the Bluetooth headset or the Bluetooth- enabled mobile phone.) If multiple Bluetooth devices are in range of the Cisco SPA525G2, the order of devices in the Bluetooth Configuration > Bluetooth Profiles list is used, and the device with a higher priority is activated first.
Page 81: Initiating Pairing From Your Bluetooth-Enabled Mobile Phone
The procedure varies depending on your phone model. The example in this section uses an Apple iPhone. Before starting, it is helpful to find the MAC address of your Cisco SPA525G2 IP phone. From your IP phone, go to the Setup menu and select Status. Select Product Information.
Page 82: Enabling Sms Messaging
Customizing Standard Features Enabling SMS Messaging Enabling SMS Messaging The Cisco SPA IP phones can receive and display text messages by using SIP (RFC-3428). Cisco WIP310 users can send receive text messages. When this feature is enabled, the IP phone screen displays messages up to 255 characters in length.
Page 83: Enabling And Configuring The Phone Web Server
(For the Cisco 301 and Cisco SPA501G, this can be configured by using the IVR. See the “Using IVR on IP Phones Without Screens” section on page 26.)
Page 84: Configure The Web Server From The Phone Screen Interface
Customizing Standard Features Configuring LDAP for the Cisco SPA300 Series and Cisco SPA500 Series IP Phones Click Submit All Changes. STEP 7 Configure the Web Server from the Phone Screen Interface To enable the phone web user interface from the Phone tab (does not apply to the Cisco WIP310): Press menu.
Page 85 Customizing Standard Features Configuring LDAP for the Cisco SPA300 Series and Cisco SPA500 Series IP Phones To prepare the LDAP Corporate Directory Search: Click Admin Login > advanced > System. STEP 1 In the Optional Network Configuration section, under Primary DNS, enter the IP STEP 2 address of the DNS server.
Page 86 Customizing Standard Features Configuring LDAP for the Cisco SPA300 Series and Cisco SPA500 Series IP Phones Parameter Description LDAP Auth Method Select the authentication method that the LDAP server requires: None—No authentication is used between the client and the server.
Page 87 Customizing Standard Features Configuring LDAP for the Cisco SPA300 Series and Cisco SPA500 Series IP Phones Parameter Description Define the search for the common name [cn]. For LDAP First Name Filter example, cn:(cn=*$VALUE*). This searches for the text string anywhere in the beginning, middle, or at the end of a name.
Page 88 Customizing Standard Features Configuring LDAP for the Cisco SPA300 Series and Cisco SPA500 Series IP Phones Parameter Description LDAP Display Attrs Enter the format of LDAP results display on phone where: • a—Attribute name • cn—Common name • sn—Surname (last name) •...
Page 89: Configuring Broadsoft Settings
Personal: Allows users to search on last name, first name, or telephone number. • Directory UserID: BroadSoft User ID of the phone user; for example, johndoe@xdp.broadsoft.com. • Directory Password: Alphanumeric password associated with the User ID. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 90: Configuring Synchronization Of Do Not Disturb And Call Forward On A Per Line Basis (Applicable To Broadsoft)
Cisco SPA509—Lines 9–12 cannot be set by using the SoftKeys or Menu settings. Configuring Synchronization of DND and CEWD To enable synchronization: Click Admin Login > advanced > Voice. STEP 1 Click the Ext n tab. STEP 2 Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 91: Configuring Synchronization Of Dnd And Cewd By Using The Configuration File
Status keys are not visible. • Cisco SPA509—Lines 9–12 cannot be used as ACD Agents since the Lines cannot be selected for Login/Logout and Agent status. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 92: Configuring Broadsoft Acd Support
The following table shows some Cisco XML objects that are supported: Cisco XML Object Supported Phone CiscoIPPhoneMenu Cisco SPA5XXG, Cisco SPA30X, Cisco SPA525G or Cisco SPA525G2 CiscoIPPhoneText CiscoIPPhoneInput CiscoIPPhoneDirectory CiscoIPPhoneIconMenu CiscoIPPhoneStatus CiscoIPPhoneExecute Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 93 Serial Number—SERIAL_NUMBER For more information on XML support, see the Cisco Small Business Support community. The URL is given in Appendix B, “Where to Go From Here.” Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 94 URL configured here, unless you enter a different URL when configuring the line button. See the “Configuring Unused Line Keys to Access Services” section on page Click Submit All Changes. STEP 3 Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 95: Configuring Music On Hold
To configure extension mobility: Click Admin Login > advanced > Voice > Phone. STEP 1 Under Extension Mobility, in the EM Enable field, choose yes to enable. STEP 2 Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 96: Configuring Video Surveillance (Cisco Spa525G Or Cisco Spa525G2)
Cisco SPA525G2) The Cisco SPA525G or Cisco SPA525G2 provides a simple video surveillance solution for a small business office. It works with the Cisco WVC2300 Wireless-G Business Internet Video Camera and the Cisco PVC2300 Business Internet Video Camera to provide simple video monitoring from your IP phone of a location such as a lobby entrance or doorway.
Page 97: Configuring The User Name And Account On The Camera
In the Access Password field, enter the password for the phone username that STEP 7 you created by using the camera phone web user interface. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 98: Viewing The Video
Scroll to the camera from which you want to view and press Monitor or Select. STEP 3 Pressing Call dials the number associated with the camera (see Entering Camera Information Into the Cisco SPA525G or Cisco SPA525G2 Configuration Utility). Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 99: Chapter 4: Configuring Sip, Spcp, And Nat
Session management boundaries. controls the attributes of an end-to-end call. The diagram shows a SIP request for connection to another subscriber in the network. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 100 RTP provides mechanisms for the sending and receiving applications to support streaming data. Typically, RTP runs on top of UDP. See Mapping with STUN. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 101: Sip Over Tcp
DNS server. If configured, the DNS server returns an SRV record that contains a list of SIP proxy servers for the domain, with their host names, priority, listening ports, and so forth. The Cisco IP phone tries to contact the hosts in the order of their priority.
Page 102: Rfc3311 Support
Method. Support for SIP NOTIFY XML-Service The Cisco SPA300 Series and Cisco SPA500 Series IP phones support the SIP NOTIFY XML-Service event. On receipt of a SIP NOTIFY message with an XML- Service event, the IP phone challenges the NOTIFY with a 401 response if the message does not contain correct credentials.
Page 103: Configuring Sip
Configuring SIP, SPCP, and NAT Configuring SIP Configuring SIP SIP settings for the Cisco SPA IP phones are configured for the phone in general and for individual extensions. Configuring Basic SIP Parameters To configure general SIP parameters, navigate to Admin Login > advanced >...
Page 104 (non-compact) headers, the phone substitutes incoming headers with compact headers. If set to no, Cisco SPA IP phones use normal SIP headers. If inbound SIP requests contain compact headers, the phones reuse the same compact headers when generating the response, regardless of this setting.
Page 105 Configuring SIP, SPCP, and NAT Configuring SIP Parameter Description Notify If set to yes, Cisco SPA IP phones send out a NOTIFY with Conference event=conference when starting a conference call (with the BroadSoft Conference Package). Defaults to no. RFC 2543 Call...
Page 106 The method to use for Secure Real-time Transport Protocol (SRTP): x-sipura—legacy SRPT method s-descriptor—compliant with RFC-3711 and RFC-4568 The default value is x-sipura. Not applicable to Cisco WIP310. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 107: Configuring Sip Timer Values
RFC-3261 INVITE transaction time-out value. Ranges from 0 to 64 seconds. Defaults to 16 seconds. SIP Timer F RFC-3261 Non-INVITE transaction time-out value. Ranges from 0 to 64 seconds. Defaults to 16 seconds. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 108 If this interval is 0, the Cisco IP phone stops trying. This value should be much larger than the Reg Retry Intvl value. The range is from 0 to 268435455. Defaults to 1200 seconds. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 109 0 to 268435455. Defaults to 10 seconds. 1. Cisco IP phones can use a RETRY-AFTER value when it is received from a SIP proxy server that is too busy to process a request (503 Service Unavailable message). If the response message includes a RETRY-AFTER header, the phone waits for the specified length of time before to REGISTER again.
Page 110: Configuring Response Status Code Handling
• transmitting RTP packets to the peer before the Cisco IP phone terminates the call. If the value is set to 0 (the default), the Cisco IP phone ignores the limit on ICMP errors, disabling the feature. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 111 The NTP timestamp used in the SR is a snapshot of the Cisco IP phone local time, not the time reported by an NTP server. If the Cisco IP phone receives a RR from a peer, it tries to compute the round Call Round Trip Delay...
Page 112: Configuring Sdp Payload Types
Cisco IP phones use the configured codec names in outbound SDP. For incoming SDP with standard payload types of 0-95, the Cisco IP phone ignores the codec names. For dynamic payload types, the Cisco IP phone identifies the codec by the configured codec names (comparison is case-sensitive).
Page 113 G.711a codec name used in SDP. Defaults to Pulse Code Modulation A-Law (PCMA). G726r16 Codec Name G.726-16 codec name used in SDP. Defaults to G726-16. Not applicable to Cisco SPA525G or Cisco SPA525G2. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 114 G.723 codec name used in SDP. Defaults to G723. Not applicable to the Cisco WIP310, Cisco SPA525G or Cisco SPA525G2. EncapRTP Codec Name EncapRTP codec name used in SDP. Defaults to encaprtp. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 115: Configuring Sip Settings For Extensions
Description SIP Transport Select from UDP, TCP or TLS. Defaults to UDP. SIP Port Port number of the SIP message listening and transmission port. Defaults to 5060. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 116 Defaults to 4. Refer-To Target Indicates the refer-to target. Select yes to send the SIP Contact Refer to the contact. Otherwise, select no. Defaults to no. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 117 REGISTER requests/responses. Defaults to none. Refer Target Bye Delay time for the Refer Target Bye Delay. Enter the Delay appropriate period of time in seconds. Defaults to 0. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 118 To enable this feature, select yes. Otherwise, select no. Defaults to yes. Not applicable to the Cisco WIP310. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 119 VAD. yes—enable. Not applicable to the Cisco SPA525G or Cisco SPA525G2. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 120 123.collect@123. 1 23. 1 23. 1 23:5555 • 5678@domain.com:5656 For example if extension 1 was configured by using the phone profile: <Voice_Quality_Report_Address_1_ ua="na"> collector@domain.com </Voice_Quality_Report_Address_1_> <Voice_Quality_Report_Address_1_ ua="na"> 123.collect@123.123.123.123:5555 </Voice_Quality_Report_Address_1_> <Voice_Quality_Report_Address_1_ ua="na"> 5678@domain.com:5656 </Voice_Quality_Report_Address_1_> Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 121: Configuring A Sip Proxy Server
In both examples Use DNS SRV to no and DNS SRV Auto Prefix are set to no. Outbound Proxy All outbound requests are sent as the first hop. Enter an IP address or domain name. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 122 The phone automatically prepends the proxy or outbound proxy name with _sip._udp when performing a DNS SRV lookup on that name. To enable this feature, select yes. Otherwise, select no. Defaults to no. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 123: Configuring Subscriber Information Parameters
Description Display Name Name displayed as the caller ID. User ID Extension number for this line. Password Password for this line. Defaults to blank (no password required). Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 124: Configuring The Ip Phone Communications Protocol
By default, the phone automatically detects the protocol and the Unified Communications device. Cisco SPA500 Series IP Phones can be used as part of a Cisco Unified Communications System that uses Smart Phone Control Protocol (SPCP), also known as Skinny Call Control Protocol (SCCP), to manage a voice network. Or the phones can be configured to use Session Initiation Protocol (SIP), an IETF-defined signaling protocol that controls voice communication sessions in an IP network.
Page 125: Configuring The Protocol On A Cisco Spa525G Or Cisco Spa525G2
SIP unless it detects a Cisco Unified Communications device. When set to no, the phone uses the protocol set in the Signaling Protocol field. The Cisco SPA301 or the Cisco SPA501G can be configured by using the IVR. See Using IVR on IP Phones Without Screens for more information.
Page 126: Nat Mapping With Session Border Controller
Enter the public IP address for your router EXT IP field. STEP 3 Click the Ext_n tab and navigate to NAT Settings. STEP 4 Set NAT Mapping Enable to yes. STEP 5 Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 127: Nat Mapping With Stun
Set the following parameters to yes: STEP 2 • Handle VIA received • Insert VIA received, • Substitute VIA Addr • Handle VIA rport • Insert VIA rport Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 128: Determining Whether The Router Uses Symmetric Or Asymmetric Nat
STEP 3 if the port number is anything other than the default, 514. It is not necessary to include the port number if it is the default. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 129 Configuring SIP, SPCP, and NAT Managing NAT Transversal with Cisco IP Phones The address and port number must be reachable from the Cisco IP phone. The port number appears on the output log file name. The default output file is syslog.514.log (if port number was not specified).
Page 130: Chapter 5: Configuring Security, Quality, And Network Features
Configuring Voice Codecs • Configuring Domain and Internet Settings • Setting Optional Network Servers • Configuring VLAN Settings • Configuring SSL VPN on the Cisco SPA525G or Cisco SPA525G2 Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 131: Setting Security Features
Cisco SPA IP phones use UDP as a standard for SIP transport, but they also support SIP over TLS for added security. To enable TLS for the phone, navigate to Admin Login > advanced > Voice >...
Page 132: Securing Voice Traffic With Srtp
It provides media encryption to ensure that media streams between devices are secure and that only the intended devices receive and read the data. Cisco SPA IP phones use SRTP to securely send and receive voice traffic to and from phones and gateways that support SRTP. (Security Description (RFC-4568) is supported.)
Page 133: Secure Call Indication Tone
Negotiation of the optimal voice codec sometimes depends on the ability of the Cisco SPA IP phones to match a codec name with the far-end device or gateway codec name. Cisco SPA IP phones allow the network administrator to individually name the various codecs that are supported such that the correct codec successfully negotiates with the far-end equipment.
Page 134 Not applicable to the Cisco WIP310. Third Preferred If the second codec fails, this codec is tried. Defaults to Codec unspecified. Not applicable to the Cisco WIP310. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 135 Processes RTP DTMF events. When yes DTMF is relayed by using Named Telephony Events (NTEs) in Real-Time Transport Protocol (RTP) packets (RFC-2833, RTP Payload for DTMF Digits, Telephony Tones and Telephony Signals). Defaults to yes. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 136 DTMF tone is not relayed to the remote end. As a workaround for the phone to interoperate with those gateways, you can change the value to a value greater than 0. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 137: Configuring Domain And Internet Settings
The default value is Default. Configuring Domain and Internet Settings Configuring Restricted Access Domains If you enter domains, the Cisco IP phones respond to SIP messages only from the identified servers. To configure restricted access domains, navigate to Admin Login > advanced >...
Page 138 Duplex Mode—Choose the speed/duplex for the phone Ethernet ports: Auto, 10MBps/Duplex, 10MBps/Half, 100Mbps/Duplex, 100MBps/Half • PPPoE (PPPoE is only available on the Cisco SPA525G or Cisco SPA525G2), and configure the following: Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 139: Configuring Power Settings
PPPoE link. PPPoE Login Password—The password assigned by the ISP. PPPoE Service Name—The service name assigned by the ISP. The Cisco SPA301 or Cisco SPA501G can be configured by using the IVR. See Using IVR on IP Phones Without Screens.
Page 140 Defaults to blank. Enable Bonjour—Bonjour is used by Office Manager and Cisco Configuration Assistant to discover the Cisco IP phones. Choose yes to enable or no to disable. Applies to the Cisco SPA525G or Cisco SPA525G2 only.
Page 141: Configuring Vlan Settings
IEEE 802. 1 AB (LLDP) Specification of May 2005, and ANSI TIA-1057 of April 2006. Cisco SPA IP phones operate as LLDP-MED Media End Point Class III devices with direct LLDP-MED links to Network Connectivity Devices, according to the Media Endpoint Discovery Reference Model and Definition (ANSI TIA-1057 Section 6).
Page 142 Port ID TLV • Time to live TLV • End of LLDPDU TLV There are some restrictions in the implementation of LLDP-MED on the Cisco IP Phones: • Storage and retrieval of neighbor information is not supported. • SNMP and corresponding MIBs are not supported.
Page 143: Tlv Information
TLV. Only one Time to Live TLV is allowed for the outgoing and incoming LLDPDUs. End of LLDPDU TLV The value is 2-octet, all zero. This TLV is mandatory and only one is allowed for the outgoing and incoming LLDPDUs. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 144 For the outgoing LLDPDU, in the System Name TLV, the value is the same as ‘Platform TLV” for CDP. For the Cisco SPA525G2, the name is “SPA525G2.” The incoming LLDPDU, the System Name TLV, is ignored and not validated. Only one System Name TLV is allowed for the outgoing and incoming LLDPDUs.
Page 145 The LLDP-MED Capabilities TLV is mandatory and only one is allowed for the outgoing and incoming LLDPDUs. Any other LLDP-MED TLVs will be ignored if they present before the LLDP-MED Capabilities TLV. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 146 PoE and Ethernet. The TLV, if added, will not provide any value for network management or power policy adjustment at the switch. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 147 For the Cisco SPA525G/525G2, when the VLAN is changed, the user sees the voice component refreshed when the IP address is changed. For the Cisco SPA50X, the phone reboots and restarts the fast start sequence. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 148 If there is a valid network policy for voice application from LLDP-MED PDU and if the tagged flag is not set, only the DPSC (mapped to ToS) is applicable. For the Cisco SPA525G/525G2, when the VLAN is changed, the user sees the voice component refreshed when IP address is changed. For the Cisco SPA50X, the phone reboots and restarts the fast start sequence.
Page 149: Configuring The Vlan Settings
7. The priority applied to all frames, tagged and untagged. The phone modifies the frame priority only if the incoming frame priority is higher than this value. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 150 LLDP-MED to work. Configuring a delay can be important for networks that use Spanning Tree Protocol. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 151: Configuring Ssl Vpn On The Cisco Spa525G Or Cisco Spa525G2
SRTP for secured audio is not supported. • Video monitoring is not supported. To configure and use the Cisco SPA525G or Cisco SPA525G2 on a VPN, you must do the following: 1. Configure the VPN on the VPN server by using Cisco AnyConnect VPN client software.
Page 152: Configuring The Vpn On The Security Appliance
Download the Cisco AnyConnect VPN client software from Cisco.com and install it STEP 1 on the VPN server. Download a Cisco IOS version that supports this feature and install it on the VPN STEP 2 server. Configure SSL VPN on the VPN server.
Page 153 Enter the username to log in to the VPN server. STEP 6 Enter the password for the user. STEP 7 (Optional) Enter the tunnel group, if this is required by the VPN server. STEP 8 Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 154 Cisco SPA525G2 in SPCP mode.) Click the Info tab. • Use the phone menu: Press the Setup button. Scroll to Status and press Select. Scroll to VPN Status and press Select. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 155: Chapter 6: Provisioning
TFTP, HTTP, or HTTPS. The Cisco IP phones accept configuration profiles in XML format, or in a proprietary binary format generated by the SIP Profile Compiler (SPC) available from Cisco. The Cisco IP phones support 256-bit symmetric key encryption to secure the XML content of the profiles.
Page 156: Redundant Provisioning Servers
(FQDN). The use of a FQDN facilitates the deployment of redundant provisioning servers. When the provisioning server is identified through a FQDN, the Cisco IP phone attempts to resolve the FQDN to an IP address through DNS. Only DNS A-records are supported for provisioning; DNS SRV address resolution is not available for provisioning.
Page 157: Automatic In-House Preprovisioning
URL of the Cisco IP phone provisioning server. Subsequently, when a new customer signs up for service, the preprovisioned Cisco IP phone can be simply bar-code scanned, to record its MAC address or serial number, before being shipped to the customer. Upon receiving the unit, the customer connects the unit to the broadband link.
Page 158: Using Https
To use HTTPS with Cisco IP phones, you must generate a Certificate Signing Request (CSR) and submit it to Cisco. The Cisco IP phone generates a certificate for installation on the provisioning server that is accepted by Cisco IP phones when they seek to establish an HTTPS connection with the provisioning server.
Page 159: Client Certificates
Generate a private key that will be used in a CSR (Certificate Signing Request). STEP 2 This key is private and you do not need to provide this key to Cisco support. Use open source “openssl” to generate the key. For example: openssl genrsa -out <file.key>...
Page 160: Manually Provisioning A Phone From The Keypad
Provisioning Manually Provisioning a Phone from the Keypad Email the CSR (in zip file format) to the Cisco support person or to STEP 4 ciscosb-certadmin@cisco.com. The certificate is signed by Cisco and given to you. Manually Provisioning a Phone from the Keypad...
Page 161: Sample Configuration File
Navigate to Misc Settings. STEP 2 Navigate to profile rule. Enter the profile rule in the following format: STEP 3 protocol://server[:port]/profile_pathname For example, to have the Cisco WIP310 provisioning done by a Cisco SPA9000, enter: 192.168.2.64/cfg/generic.xml Press the Resync softkey. STEP 4 Cisco SPA525G or Cisco SPA525G2 Press the Setup button.
Page 162: Updating Profiles And Firmware
User intervention is not required to initiate or complete a profile update or firmware upgrade. If intermediate upgrades are required to reach a future upgrade state from an older release, the Cisco IP phone upgrade logic is capable of automating multi-stage upgrades. A profile resync is only attempted when the Cisco IP phone is idle, because this might trigger a software reboot and disconnect a call.
Page 163 Resync Periodic parameter is ignored. Resync Periodic Time in seconds between periodic resynchs. If this value is empty or zero, the device does not resync periodically. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 164 This can be overridden by this parameter. When it is set to no, the device accepts a file-not-found response from the server as a successful resync. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 165 The URL in this field specifies the destination for a report and can include an encryption key. User Configurable Allows a user resynch the phone from the IP phone Resync screen. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 166 Upgrade Rule syntax.) The default is (empty). Log Upgrade Request Syslog message issued at the start of a firmware upgrade attempt. The default is $PN $MAC -- Requesting upgrade $SCHEME://$SERVIP:$PORT$PATH Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 167: Launch A Firmware Update By Using A Browser Command
TFTP or HTTP server. For example, http://192.168.2.217/admin/ upgrade?tftp://192.168.2.251/spa.bin) for SPA phones, and /wip310.img for the Cisco WIP310.) Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 168: Launch A Profile Update By Using A Browser Command
(for example, http://192.168.2.217admin/resync?tftp:// 192.168.2.251/spaconf.cfg). Rebooting a Phone by using a Browser Command You can remotely reboot a Cisco IP phone by entering a command in a web browser URL field. To reboot a phone, enter the following command: http://phone-ip-address/admin/reboot phone-ip-addr is the IP address of the phone.
Page 169: Configuring A Custom Certificate Authority
Encryption keys • URLs • Multistage provisioning status information • Post request templates • Parameter name alias maps • Partial string values, eventually combined into complete parameter values. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 170: Using
VoIP-phones. The technical specifications are managed and published by the Broadband Forum. Cisco IP phones can be managed by using the protocols and standards defined in TR-069. The ACS enables bulk configuration changes and firmware updates for CPEs (IP phones).
Page 171 Management Protocol (CWMP) support. Enter no to disable CWMP support such that the device does not send any Inform messages to the ACS or accept any connection requests from the ACS. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 172 BACKUP ACS Enter the backup password grants access to the ACS for Password the backup user. This password is used only for HTTP- based authentication of the CPE. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 173: Chapter 7: Configuring Regional Parameters And Supplementary Services
Localizing Your IP Phone • Selecting a Display Language Call progress tone pass-through lets a user hear call progress tones (such as ringing) that are generated by the far-end network. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 174: Scripting For Cadences, Call Progress Tones, And Ring Tones
Number of Cadence Sections = 1 • Cadence Section 1: Section Length = 60 s • Number of Segments = 1 • Segment 1: On=2s, Off=4s • Total Ring Length = 60s Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 175: Example 2: Distinctive Ring (Short, Short, Short, Long)
Example: Dial Tone 350@-19,440@-19;10(*/0/1+2) • Number of Frequencies = 2 • Frequency 1 = 350 Hz at –19 dBm • Frequency 2 = 440 Hz at –19 dBm Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 176: Example: Sit Tone
Frequency 2 = 1428 Hz at –16 dBm • Frequency 3 = 1777 Hz at –16 dBm • Number of Cadence Sections = 1 • Cadence Section 1: Section Length = 20s Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 177: Ring Script
8>. Cadence-id can be 0 If w=3,4, or an url. Setting c=0 implies the on-time is the natural length of the ring tone file. break-time specifies the number of seconds to break between two bursts of ring tone, such as b=2.5. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 178: Call Progress Tones
Number of Cadence Sections = 1 • Cadence Section 1: Section Length = 60 s • Number of Segments = 1 • Segment 1: On=2s, Off=4s • Total Ring Length = 60s Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 179: Example 2: Distinctive Ring (Short, Short, Short, Long)
1 to 9 that specifies the ring cadence under the Regional tab of the phone web user interface. If there is no matching ring tone name, or an invalid cadence value is specified, the configured Call Waiting Tone is used. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 180: Control Timer Values (Sec)
(PDD), which is the time between the start of a call and the time the phone starts ringing. A value that is too low can result in dialed digits not being correctly recognized. Defaults to 10. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 181: Configuring Supplementary Services (Star Codes)
Defaults to 3. Configuring Supplementary Services (Star Codes) The Cisco IP phones provide native support of a large set of enhanced or supplementary services (also known as star codes). A user can enter star codes (such as *21 for call forward, followed by the target number) to perform call features such as call return, blind call transfers, call pickup, and so on.
Page 182 Block CID Per Call Deact (*82)—Deactivates caller ID blocking on the next outbound call (on the current call appearance only). • Block ANC Act—Blocks anonymous calls. Applies to all extensions. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 183 VoIP calls to a subscriber. The test results can also provide audio quality scoring, that lets a service provider better understand the subscriber’s experience. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 184 (first or second dial tone), they can enter a * code (and the following target number according to current dial plan) to trigger the Cisco IP phone to call the target number prepended by the * code. For example:...
Page 185: Activating Or Deactivating Supplementary Services
‘s‘ = Second dial tone ‘x‘ = No tones are place, x is any digit not used above If no tone parameter is specified, the Cisco IP phone plays the prompt tone by default. If the * code is not to be followed by a phone number, such as *73 to cancel call forwarding, do not include it in this parameter.
Page 186: Vertical Service Announcement Codes (Cisco Spa300 Series And Cisco Spa500 Series)
[Regional]<Service Annc Base Number> = {announcement server base number} [Regional]<Service Annc Extension Codes> = {SAEC Script} SAEC Script format:{SA_map;}* Here * means 0 or multiple SA_map syntax: SA_serv=SA_extcode Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 187 CDF: Caller ID disabled 12) CW CID WDT: CWCID enabled WDF: CWCID disabled 13) Block Anonymous call BAT: Block anonymous call enabled BAF: Block anonymous call disabled Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 188: Outbound Call Codec Selection Codes
Does not affect DTMF transmission. Defaults to -16. DTMF Playback Length • : Local DTMF playback duration in milliseconds. Affects only OOB. Defaults to . 1 . Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 189: Localizing Your Ip Phone
(which is also played by the Cisco SPA525G2). This does not affect operation with interactive voice response applications, as the tone is audible only on the local device. See the Cisco support community at http://www.cisco.com/go/smallbizsupport...
Page 190: Managing The Time And Date
SIP Messages—Each SIP message (request or response) sent to the phone could contain a Date header with the current time information. If the header is present, the phone uses it to set its clock. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 191: Configuring Daylight Saving Time
+ or - value in the range 1-31. If value is -1, the time will change on the weekday on or before the end of the month; the last occurrence of a weekday in that month. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 192: Daylight Saving Time Examples
The following example reflects the new change starting March 2007. DST starts on the second Sunday in March and ends on the first Sunday in November: start=3/8/7/02:0:0;end=11/1/7/02:0:0;save=1 Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 193: Selecting A Display Language
Selecting a Display Language This section describes how to localize the Cisco SPA300 Series and Cisco SPA500 Series IP Phone display language. You can define up to nine languages, in addition to English, to be available and host the dictionaries for each of the languages on the HTTP or TFTP provisioning server.
Page 194 For example: Dictionary_Server_Script ua="na" serv=tftp://192.168.1.119/ ;d0=English;x0=enS_v101.xml;d1=Spanish;x1=esS_v101.xml / Dictionary_Server_Script Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 195: Chapter 8: Configuring Dial Plans
If the Cisco SPA IP phones are part of the Cisco SPA9000, dial plans are configured on the Cisco SPA9000. In installations where a Cisco SPA9000 is not...
Page 196: Digit Sequences
4. The Cisco SPA9000 compares the dialed digits to the CALL ROUTING RULE (on SPA9000 Voice > SIP page in the PBX Parameters section). 5. If the call routing rule allows the call to process, then the Cisco SPA9000 compares the dialed digits to the LINE INTERFACE dial plan (on the Cisco SPA9000 Voice >...
Page 197 For example: <:1>xxxxxxxxxx When the user dials 9725550112, the number 1 is added at the beginning of the sequence; the system transmits 19725550112. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 198 For example: EXAMPLE: P5 A pause of 5 seconds is introduced. The Cisco SPA9000 and the Cisco IP phones implicitly append the vertical code NOTE sequences entered in the regional parameter settings to the end of the dial plan.
Page 199: Digit Sequence Examples
EXAMPLE: ( [1-8]xx | 9, xxxxxxx | 9, <:1>[2-9]xxxxxxxxx | 9, 1 [2-9] xxxxxxxxx | 9, 1 900 xxxxxxx 8, <:1212>xxxxxxx ! | 9, 011xxxxxx. | 0 | [49]11 ) Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 200 The first sequence allows a user to dial 0 for an operator. The second sequence allows the user to enter 411 for local information or 911 for emergency services. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 201: Acceptance And Transmission Of The Dialed Digits
If the sequence is incomplete or is blocked by the dial plan, the number is rejected. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 202: Dial Plan Timer (Off-Hook Timer)
If no digits are pressed within 9 seconds, the call is transmitted automatically to extension 23. Create a hotline on a line button for an extension: ( P0 <:1000>) EXAMPLE: Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 203: Interdigit Long Timer (Incomplete Entry Timer)
Interdigit Long Timer expires. This setting is especially helpful to users such as sales people, who are reading the numbers from business cards and other printed materials while dialing. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 204: Interdigit Short Timer (Complete Entry Timer)
EXAMPLE: (9,8<:1408>[2-9]xxxxxx | 9,8,1[2-9]xxxxxxxxxS0 9,8,011xx. | 9,8,xx.|[1-8]xx) 9,8,1[2-9]xxxxxxxxxS0 With the timer set to 0, the call is transmitted automatically when the user dials the final digit in the sequence. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 205: Editing Dial Plans On The Ip Phone
If you need to configure a dial plan for any other extensions on the phone STEP 8 (depending on the model), click the appropriate Extension tab, enter the dial plan, and submit the changes. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 206: Resetting The Control Timers
Enter the desired values in the Interdigit Long Timer field and the Interdigit Short STEP 5 Timer field. Refer to the definitions at the beginning of this section. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 207: Chapter 9: Configuring Led Patterns
Local Seized LED This phone seized the call appearance in preparation for a new outbound call. Defaults to blank (c=r). Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 208 Defaults to blank (c=r,p=s). shared call appearance) Register Failed LED The corresponding extension has failed to register with the proxy server. Leaving this entry blank defaults to c=a. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 209: Led Script
= slow blink (1s on and 1s off) • fb = fast blink (100ms on and 100ms off) • ud = user-defined (according to the contents of the u field) Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 210: Led Script Examples
• Local Ringing: This phone is ringing for an incoming call on this call appearance • Local Held: This phone has placed this call appearance on hold Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 211 • Disabled: This line key on this phone is disabled • Call Back: A call back (repeat dialing) operation is currently active on this call appearance Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 212: Appendix A: Cisco Spa Ip Phone Field Reference
• Phone Tab • Ext Tab • User Tab • Attendant Console Tab (Cisco SPA500 Series) • Attendant Console Status • Cisco SPA525G or Cisco SPA525G2-Specific Tabs Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 213: Info Tab
Stores information about the last reboot/refresh reasons. When the phone is reset to factory defaults, this information is deleted. For each reboot, this parameter provides a reason and a time stamp. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 214 Shows if Wireless-G is enabled on the phone. Cisco SPA525G or only) Cisco SPA525G2 Wireless Connected Shows if the phone is connected to the wireless network. Cisco SPA525G or only) Cisco SPA525G2 Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 215 Shows the hardware address of the Bluetooth device. Connected Device ID Shows the name of the connected Bluetooth device. Wireless Enabled Shows if Wireless-G is enabled on the phone. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 216: Network Configuration (Spcp)
Populated by the Unified Communications Server; points to the authentication server. DHCP Address Released Populated by the Unified Communications Server; indicates if the DHCP address has been released. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 217: Vpn Status (Cisco Spa525G Or Cisco Spa525G2 Only)
Licenses Indicates any additional licenses that you have installed in the IP phone. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 218: Phone Status
Total number of SIP messages sent (including retransmissions). SIP Bytes Sent Total number of SIP messages received (including retransmissions). SIP Messages Recv Total number of bytes of SIP messages sent (including retransmissions). Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 219: Ext Status
Indicates whether the phone user has a new voice mail waiting: Yes or No. This is updated when voice mail notification is received. Mapped SIP Port Port number of the SIP port mapped by NAT. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 220: Line/Call Status
(source or mirror) and type (media or packet). If the call is not loopback, the field appears blank. Decode Latency Number of milliseconds for decoder latency. Jitter Number of milliseconds for receiver jitter. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 221 The mean duration, expressed in milliseconds, of the gap periods that have occurred since the beginning of reception. Defined in RFC-3611—RTP Control Protocol Extended Reports (RTCP XR). Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 222: Downloaded Ring Tone
Information about the user downloaded ring tone 1: name, size, and time-stamp of the tone. Ring Tone 2 Information about the user downloaded ring tone 2: name, size, and time-stamp of the tone. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 223: System Tab
Select yes or no from the drop-down menu. Defaults to yes. Admin Passwd Password for the administrator. Defaults to no password. User Password Password for the user. Defaults to no password. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 224 “ro” using provisioning files. Parameters designated as “na” will not appear on the phone interface. Parameters designated as “ro” will not be editable by the user. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 225: Internet Connection Type And Static Ip Settings
Duplex Mode Duplex Mode—Choose one of the following to configure the speed/duplex for the phone Ethernet ports: • Auto • 10MBps/Duplex • 10MBps/Half • 100Mbps/Duplex • 100MBps/Half Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 226: Power Settings (Cisco Spa500 Series Or Cisco Spa300 Series Only)
Point-to-Point Protocol over Ethernet (PPPoE) link. PPPoE Service Name Specifies the service name assigned by the ISP for connecting on a Point-to-Point Protocol over Ethernet (PPPoE) link. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 227: Optional Network Configuration
The debug server name and port. This feature specifies the server for logging IP phone debug information. The level of detailed output depends on the debug level parameter setting. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 228: Vlan Settings
VLAN ID (802. 1 Q) and priority bits (802. 1 p) of the traffic coming from the PC port of the IP phone. Defaults to No. Choose Yes to enable the tagging algorithm. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 229 LLDP-MED to work. Configuring a delay can be important for networks that use Spanning Tree Protocol. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 230: Wi-Fi Settings (Cisco Spa525G Or Cisco Spa525G2 Only)
If the phone should attempt to connect to the VPN each time it is powered on. Choose yes to have the phone try to automatically connect, or no to keep the default behavior. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 231: Sip Tab
User-Agent name to be used in a REGISTER request. If this is not specified, the <SIP User Agent Name> is also used for the REGISTER request. Defaults to blank. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 232 SIP requests contain normal headers, the phone substitutes those headers with compact headers (if defined by RFC-261) if <Use Compact Header> parameter is set to yes. Default: no Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 233 If set to no, unit will not include the c=0.0.0.0 syntax in the SDP. The unit will always include a=sendonly syntax in the SDP in either case. Defaults to yes. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 234 PC. Caller ID Header Provides the option to take the caller ID from PAID-RPID-FROM, P-ASSERTEDIDENTITY, REMOTE-PARTY-ID, or FROM header. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 235 Set this parameters to yes to configure the phone Failed to immediately handle NOTIFY sipfrag messages. You can also configure this parameter in the configuration file: <Keep_Referee_When_REFER_Failed ua="na">Yes </Keep_Referee_When_REFER_Failed> Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 236: Sip Timer Values (Sec)
INVITE request Expires header value. If you enter 0, the Expires header is not included in the request. Ranges from 0 to 19999999999999999999999999999999. Defaults to 240 seconds. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 237 Random delay range (in seconds) to add to <Register Retry Intvl> when retrying REGISTER after a failure. This feature was added in Release 5. 1 . Defaults to blank, which disables this feature. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 238 This value (in seconds) determines the retry interval when the last Subscribe request fails. Defaults to 10. Cisco IP phones can use a RETRY-AFTER value when received from a SIP proxy NOTE server that is too busy to process a request (503 Service Unavailable message). If the response message includes a RETRY-AFTER header, the phone waits for the specified length of time before retrying to REGISTER again.
Page 239: Response Status Code Handling
Defaults to blank. Retry Reg RSC Interval to wait before the SPA9000 retries registration after failing during the last registration. Defaults to blank. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 240: Rtp Parameters
RTP packets to the peer before the SPA9000 terminates the call. If value is set to 0, the SPA9000 ignores the limit on ICMP errors. Defaults to 0. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 241 <Call Round Trip Delay> value (ms) in the Info section of SPA9000 web page. Defaults to 0. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 242: Sdp Payload Types
SDP Payload Types The configured dynamic payloads are used for outbound calls only where the Cisco SPA9000 presents the SDP offer. For inbound calls with a SDP offer, the Cisco SPA9000 follows the caller dynamic payload type assignments. The Cisco SPA9000 uses the configured codec names in its outbound SDP. The SPA9000 ignores the codec names in incoming SDP for standard payload types (0-95).
Page 243 G729b Dynamic Payload G729b Dynamic Payload type. Defaults to 99. EncapRTP Dynamic EncapRTP Dynamic Payload type. Payload Defaults to 112. RTP-Start-Loopback RTP-Start-Loopback Dynamic Payload. Dynamic Defaults to 113. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 244 G.726-40 codec name used in SDP. Defaults to G726-40. Cisco SPA525G or NOTE Not applicable to Cisco SPA525G2 Cisco WIP310 G729a Codec Name G.729a codec name used in SDP. Defaults to G729a. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 245: Nat Support Parameters
Inserts the received parameter into the VIA header of SIP responses if the received-from IP and VIA sent-by IP values differ. Select yes or no from the drop-down menu. Defaults to no. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 246 IP address or fully-qualified domain name of the STUN server to contact for NAT mapping discovery. You can use a public STUN server or set up your own STUN server. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 247 RTP port range. Defaults to blank. NAT Keep Alive Intvl Interval between NAT-mapping keep alive messages. Defaults to 15. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 248: Linksys Key System Parameters
IP address of the call control server IP. Enter the IP address for teleworkers or other scenarios where multicast does not work. Force LAN Codec The choices are: none, G.711u, or G.711a. Defaults to none. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 249: Provisioning Tab
Prompts the user to enter a call forwarding phone number. Defaults to 520@-19,620@-19;10(*/0/1+2). Busy Tone Played when a 486 RSC is received for an outbound call. Defaults to 480@-19,620@-19;10(.5/.5/1+2). Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 250 Alternative to the Reorder Tone played when an error occurs as a caller makes an outbound call. The RSC to trigger this tone is configurable on theIP phone screen. Defaults to 985@-16,1428@-16,1777@-16;20(.380/ 0/1,.380/0/2,.380/0/3,0/4/0). Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 251 Alternative to the Reorder Tone played when an error occurs as a caller makes an outbound call. The RSC to trigger this tone is configurable on theIP phone screen. Defaults to 985@-16,1428@-16,1777@-16;20(.380/ 0/1,.380/0/2,.380/0/3,0/4/0). Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 252 Defaults to 600@-19*(. 1 /. 1 /1,. 1 /. 1 /1,. 1 /9.5/1). Conference Tone Played to all parties when a three-way conference call is in progress. Defaults to 350@-19;20(. 1 /. 1 /1,. 1 /9.7/1). Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 253: Distinctive Ring Patterns
Cadence script for distinctive ring 1. Defaults to 60(2/4). Cadence 2 Cadence script for distinctive ring 2. Defaults to 60(.3/.2, 1/.2,.3/4). Cadence 3 Cadence script for distinctive ring 3. Defaults to 60(.8/.4,.8/4). Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 254 Cadence script for distinctive ring 7. Defaults to 60(4.5/4). Cadence 8 Cadence script for distinctive ring 8. Defaults to 60(0.25/9.75) Cadence 9 Cadence script for distinctive ring 9. Defaults to 60(.4/.2,.4/2). Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 255: Control Timer Values (Sec)
Range: 0–64 seconds. Defaults to 3. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 256: Vertical Service Activation Codes
Cancels call forwarding of busy calls. Code Defaults to *91. Cfwd No Ans Act Forwards no-answer calls to the extension specified Code after the activation code. Defaults to *92. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 257 Defaults to *77. Block ANC Deact Removes blocking of all anonymous calls. Code Defaults to *87. DND Act Code Enables the do not disturb feature. Defaults to *78. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 258 The star code used for picking up a group call. Code Defaults to *37. Media Loopback The star code used for media loopback. Code Defaults to *03. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 259 The *codes should not conflict with any of the other vertical service codes internally processed by the Cisco SPA9000. You can empty the corresponding *code that you do not want to Cisco SPA9000 to process. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 260 Cisco SPA9000 sends a INVITE to *72<target_number> as in a normal call. This feature allows the proxy to process features like call forward (*72) or BLock Caller ID (*67). Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 261: Vertical Service Announcement Codes
*73. Vertical Service Announcement Codes • Service Annc (Announcement) Base Number: Defaults to blank. • Service Annc (Announcement) Extension Codes: Defaults to blank. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 262: Outbound Call Codec Selection Codes
Only one G.722 call at a time is allowed. If a conference call is placed, a SIP re-invite message is sent to switch the calls to narrowband audio. Cisco WIP310 NOTE Not supported on the Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 263 Prefer G726r16 Code Makes this codec the preferred codec for the associated call. Defaults to *0172616. Cisco WIP310, NOTE Not applicable to Cisco SPA525G or Cisco SPA525G2. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 264 Prefer G726r40 Code Makes this codec the preferred codec for the associated call. Defaults to *0172640. Cisco WIP310, NOTE Not applicable to Cisco SPA525G or Cisco SPA525G2. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 265: Time (Cisco Spa525G Or Cisco Spa525G2 Only)
This specifies the offset from GMT to use for the local system time. Daylight Saving Time Rule See Daylight Saving Time Rule in Miscellaneous. Daylight Saving Time Select yes to enable Daylight Saving Time. Enable Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 266: Language (Cisco Spa525G Or Cisco Spa525G2 Only)
Time Offset (HH/mm) This specifies the offset from GMT to use for the local system time. Found in the Time section for the Cisco SPA525G or NOTE Cisco SPA525G2. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 267 If <day> is 1, it means the <weekday> on or before the end of the month (in other words the last occurrence of < weekday> in that month). Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 268 Defaults to . 1 . Inband DTMF Boost Controls the amount of amplification applied DTMF signals. Choices are OdB, 3dB, 6dB, 9dB, 12dB, 15dB, or 18dB. Defaults to 12dB. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 269 512. The detailed format is as follows: serv={server ip port and root path}; d0=<language0>;x0=<dictionary0 filename>; d1=<language1>;x1=<dictionary1 filename>; d2=<language2>;x2=<dictionary2 filename>; d3=<language3>;x3=<dictionary3 filename>; d4=<language4>;x4=<dictionary4 filename>; d5=<language5>;x5=<dictionary5 filename>; d6=<language6>;x6=<dictionary6 filename>; d7=<language3>;x7=<dictionary7 filename>; d8=<language8>;x8=<dictionary8 filename>; d9=<language5>;x9=<dictionary9 filename>; Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 270 (Cisco SPA303, keys and other labels entered by using the phone web Cisco SPA500 Series) user interface containing UTF-8 characters are displayed correctly on the phone. (SIP only) Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 271: Phone Tab
The advantages of hosted voice mail include: • Advanced features such as voice mail to email conversion. • Calls can go to voice mail when the broadband connection is down. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 272 Cisco WIP310 NOTE Not applicable to the Cisco SPA301, or Cisco SPA501G. On the Cisco SPA525G or Cisco SPA525G2, this setting is located on the User tab. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 273 Cisco WIP310 NOTE Not applicable to the Cisco SPA301, or Cisco SPA501G. On the Cisco SPA525G or Cisco SPA525G2, this setting is located on the User tab. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 274: Line Key
, where represents line 1, 2, 3, 4, 5 or 6. For more information on these parameters, see Configuring Lines. Does not apply to the Cisco WIP310. NOTE Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 275 • ext or usr: extension or user (the usr and ext keywords are interchangeable) NOTE Not applicable to the Cisco WIP310, Cisco SPA301, or Cisco SPA501G. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 276: Miscellaneous Line Key Settings
10. This parameter is not supported on the Cisco SPA501G and Cisco SPA301 phones. Also, this parameter is only supported when the phones are operating in the SIP mode. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 277: Line Key Led Pattern
The shared call appearance is in ringing on another phone. Not applicable if the call appearance is not shared. Leaving this entry blank indicates the default value of c=r;p=d. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 278 Trunk In-Use LED A shared trunk is in use. Trunk No Service LED A shared trunk is not in service. Trunk Reserved LED A shared trunk has been reserved. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 279: Supplementary Services
Secure Call Serv Enable/disable secure-call service. Defaults to yes. Cfwd All Serv Enable/disable call-forward-all service. Defaults to yes. Cfwd Busy Serv Enable/disable call-forward-on-busy service. Defaults to yes. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 280 Enable/disable the web server. Cisco SPA525G only) or Cisco SPA525G2 Defaults to yes. SMS Serv ( Enable/disable the SMS text messaging server. Cisco SPA525G only) or Cisco SPA525G2 Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 281: Ring Tone (Cisco Spa300 Series And Cisco Spa500 Series)
(Cisco SPA300 Series and Cisco SPA500 Series) Ring tone script for ring 12. Defaults to n=Du-dut;w=6;c=1. (Cisco SPA525G or Cisco SPA525G2) Ring tone script for ring 11. Defaults to n=Du-dut;w=file:// Ring7.raw;c=1. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 282: Ring Tone (Cisco Wip310)
Select no to silence the keypad. Keypad Tone Volume Corresponds to the volume of the keypad tone. Default is 5. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 283: Auto Input Gain (Db)
Speakerphone Additional Applies additional input gain to the speakerphone. Input Gain NOTE Does not apply to the Cisco SPA301 or Cisco SPA525G or Cisco SPA525G2 or Cisco SPA501G. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 284: Multiple Paging Group Parameters
If the field is not defined, the default value is no, so you must set this field to listen to the group pages. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 285: Broadsoft Settings
Cisco SPA501G. Directory Name Name of the directory. Displays on the user phone as a directory choice. NOTE Not applicable to the Cisco SPA301 or Cisco SPA501G. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 286: Ldap Corporate Directory Search
In the Optional Network Configuration section, under Domain, enter the • Lightweight Directory Access Protocol (LDAP) domain. Does not apply to the Cisco WIP310, Cisco SPA301, or Cisco SPA501G. NOTE Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 287 (Name(cn)->Users->Domain), an example of the client DN follows: cn="David Lee",dc=users,dc=cv2bu,dc=com LDAP Username Enter the username for a credentialed user on the LDAP server. LDAP Password Enter the password for the LDAP username. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 288 LDAP Search Item 4 Additional customized search item. Can be blank if not needed. LDAP Item 4 Filter Customized filter for the searched item. Can be blank if not needed. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 289 555 1212 would become 9555 1212. If you do not manipulate the number in this fashion, a user can use the Edit Dial feature to edit the number before dialing out. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 290: Xml Service
Does not apply to the Cisco WIP310. NOTE Parameter Description Extension Mobility Enable or disable extension mobility. Defaults to no (disabled). EM User Domain The user domain for extension mobility. Defaults to blank. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 291: Programmable Softkeys
Softkeys that display when one or more calls are on hold. (Cisco SPA525G or Cisco SPA525G2only) Ringing Key List Softkeys that display when a call is incoming. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 292: Ext Tab
In a configuration profile, the Line parameters must be appended with the appropriate numeral to indicate the line to which the setting applies. For example: [1] to specify line one [2] to specify line two Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 293: General
When enabled, the message waiting indicator lights only for messages on private lines. Monitor User ID This field is for future use. (Cisco SPA300 Series, Cisco SPA500 Series) Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 294: Nat Settings
NAT Keep Alive Dest Destination that should receive NAT keep alive messages. If the value is $PROXY, the messages are sent to the current or outbound proxy. Defaults to $PROXY. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 295: Network Settings
Jitter Buffer Adjustment Controls how the jitter buffer should be adjusted. Select the appropriate setting: up and down, up only, down only, or disable. Defaults to up and down. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 296: Sip Settings
(Referor, Refer Target, Referee, and Refer-To Target) are configured on this screen. For the Referor Bye Delay, enter the appropriate period of time in seconds. Defaults to 4. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 297 REG—Logs all SIP messages in full text except REGISTER requests/responses. full excl. OPT| N TFY| R EG—Logs all SIP messages in full text except for OPTIONS, NOTIFY, and REGISTER requests/ responses. Defaults to none. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 298 Defaults to yes. Cisco WIP310 NOTE Not applicable to the Set G729annexb Configure G.729 Annex B settings. NOTE Not applicable to Cisco SPA525G or Cisco SPA525G2. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 299 123.collect@123. 1 23. 1 23. 1 23:5555 • 5678@domain.com:5656 For example to configure for extension 1, edit the phone configuration file as follows: <Voice_Quality_Report_Address_1_ ua="na">collector@domain.com </Voice_Quality_Report_Address_1_> <Voice_Quality_Report_Address_1_ ua="na">123.collect@123.123.123.123:5555 </Voice_Quality_Report_Address_1_> <Voice_Quality_Report_Address_1_ ua="na">5678@domain.com:5656 </Voice_Quality_Report_Address_1_> Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 300: Call Feature Settings
Defaults to No. Auth Page Specifies whether to authenticate the invite before auto answering a page. Defaults to No. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 301 CFWD Notify Serv Specifies whether to enable a SIP-B feature regarding the sending of a Notify to the phone when a call is forwarded elsewhere. Defaults to No. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 302 Mary@domain2.com, and John can dial Mary from the received call list. Device Feature Sync Set this parameter to yes to enable DND/CFWD synchronization per extension. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 303: Proxy And Registration
Set Use DNS SRV to no and DNS SRV Auto Prefix to For A Record: sip.server.com:A=172.20.2.1,172.20.2.2 Set Use DNS SRV to no and DNS SRV Auto Prefix to Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 304 If enabled, the user does not have to be registered with the proxy to answer calls. Defaults to no. Use DNS SRV Whether to use DNS SRV lookup for Proxy and Outbound Proxy. Defaults to no. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 305 If you select Based on SRV, the phone uses normal, then inspects the port number based on the first listed proxy port. Defaults to Normal. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 306: Subscriber Information
Defaults to blank. SRTP Private Key Base64 encoded of the 512-bit private key per subscriber for establishment of a secure call. Defaults to blank. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 307: Audio Configuration
The second preferred codec when the preferred Use Pref Codec Only i Codec codec cannot be used. If enabled (set to yes), this parameter is not used. Defaults to Unspecified. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 308 Cisco SPA525G2 or L 16 Enable To enable the use of the L16 codec, select yes. Otherwise, select no. Defaults to yes. NOTE Cisco SPA525G or Cisco SPA525G2 only. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 309 AVT sends DTMF as AVT events. INFO uses the SIP INFO method. Auto uses InBand or AVT based on the outcome of codec negotiation. Defaults to Auto. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 310 When set to List All, the Cisco IP phone responds listing all the codecs that the phone supports. The default value is Default, or to respond with the preferred codec only. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 311: Dial Plan Script
G.729a to guarantee support for two simultaneous G.723/G.726 codecs. Dial Plan Script The default dial plan script for each line is as follows: (*xx|[3469]11|0|00|[2-9]xxxxxx|1xxx[2- 9]xxxxxx|xxxxxxxxxxxx.). Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 312 ID number for display on screen and recorded into call logs. (Not applicable to Cisco WIP310.) Enable IP Dialing Enable or disable IP dialing. Defaults to no. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 313: User Tab
Cisco SPA300 Series Series IP phones. Speed dial configuration is on a separate tab on the Cisco SPA525G or Cisco SPA525G2. It is not configurable from the phone web user interface on the Cisco WIP310. Speed dial configuration for the Cisco WIP310 is done on the IP phone screen.
Page 314: Supplementary Services
User Tab Supplementary Services The Cisco SPA9000 provides native support of a large set of enhanced or supplementary services. All of these services are optional. A supplementary service should be disabled if the user has not subscribed to it or the service provider intends to support similar service by using other means.
Page 315: Screen (Cisco Spa525G Or Cisco Spa525G2)
Screen Saver Refresh Number of seconds before the screen saver should Time refresh (if, for example, you chose a rotation of pictures). Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 316 Select from Default, Download BMP Picture, or None. Type Defaults to Default. For more information, see the “Configuring Phone Information and Display Settings” section on page 48. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 317: Attendant Console Tab (Cisco Spa500 Series)
Console unit (each IP phone can have up to two Cisco Attendant Consoles attached). Server Type Selects the type of server used (Cisco SPA9000, BroadSoft, or Asterisk). Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 318 Call Pickup function. Use the following in your configuration file: <Call_Pickup_Audio_Notification ua="na">Yes </Call_Pickup_Audio_Notification> For more information, see Chapter 9, “Configuring the Cisco Attendant Console.”. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 319: Attendant Console Status
Cisco SPA IP Phone Field Reference Attendant Console Status Attendant Console Status This page provides two tabs to display the status of up to two Cisco Attendant Consoles that are supported by a single IP phone: • Unit 1—Displays information about the first Cisco Attendant Console.
Page 320: Cisco Spa525G Or Cisco Spa525G2-Specific Tabs
(Cisco SPA525G or Cisco SPA525G2 only). Parameter Description Click on to enable Bluetooth. Bluetooth Device Bluetooth Status Name and status of any connected Bluetooth (Cisco SPA525G2 only) devices. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 321 Click Scan for Bluetooth Devices to locate Bluetooth Device List (Cisco SPA525G2 only) Bluetooth devices in the area. Found devices are shown with the type of device, MAC address, and device name. Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide...
Page 322: Personal Address Book
Cisco SPA IP Phone Field Reference Cisco SPA525G or Cisco SPA525G2-Specific Tabs Personal Address Book Address book for the phone. For more information, see the respective Cisco Small Business IP Phone User Guide. Call History Displays the call history for the phone. To change the information displayed, select the type of call history from the drop-down list: •...
Page 323: Appendix B: Where To Go From Here
Where to Go From Here Cisco provides a wide range of resources to help you and your customer obtain the full benefits of the Cisco SPA IP phone. Support Cisco Small Business www.cisco.com/go/smallbizsupport Support Community Cisco Small Business www.cisco.com/go/smallbizhelp Support and Resources Phone Support Contacts www.cisco.com/en/US/support/...
Page 324 Small Business (Partner Login Required) Cisco Small Business www.cisco.com/smb Home For older Cisco IP phone models, such as the Cisco SPA9XX, see the NOTE Cisco SPA9XX Phone Administration Guide on cisco.com. This guide covers only the IP phones, Cisco SPA500 Series IP phones, and Cisco SPA300 Series the Cisco Cisco WIP310.
Page 325 Document revised May 2012 Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: www.cisco.com/go/trademarks. Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company.

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Cisco 521SG - Unified IP Phone VoIP Administration Manual

Chapter 1: Getting Started

Chapter 2: Configuring Lines

Chapter 3: Customizing Standard Features

Chapter 4: Configuring SIP, SPCP, and NAT

Chapter 5: Configuring Security, Quality, and Network Features

Chapter 6: Provisioning

Chapter 7: Configuring Regional Parameters and Supplementary Services

Chapter 8: Configuring Dial Plans

Chapter 9: Configuring LED Patterns

Appendix A: Cisco SPA IP Phone Field Reference

Appendix B: Where to Go from here

Quick Links

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Summary of Contents for Cisco 521SG - Unified IP Phone VoIP