Dell Diagnostics; When To Use The Dell Diagnostics - Dell Latitude 131L Quick Reference Manual
Quick reference guide (multilanguage: english, dutch, french, german, italian, spanish)
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Also See for Latitude 131L:
- User manual (168 pages) ,
- Quick reference manual (154 pages) ,
- Service manual (46 pages)
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A solid blue screen appears
T
U R N T H E C O M P U T E R O F F
moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer
turns off. Then restart your computer.
Other software problems
C
H E C K T H E S O F T W A R E D O C U M E N T A T I O N O R C O N T A C T T H E S O F T W A R E M A N U F A C T U R E R F O R T R O U B L E S H O O T I N G
I N F O R M A T I O N
—
•
Ensure that the program is compatible with the operating system installed on your computer.
•
Ensure that your computer meets the minimum hardware requirements needed to run the software.
See the software documentation for information.
•
Ensure that the program is installed and configured properly.
•
Verify that the device drivers do not conflict with the program.
•
If necessary, uninstall and then reinstall the program.
A C K U P Y O U R F I L E S I M M E D I A T E L Y
B
U
S E A V I R U S
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S C A N N I N G P R O G R A M T O C H E C K T H E H A R D D R I V E
S
A V E A N D C L O S E A N Y O P E N F I L E S O R P R O G R A M S A N D S H U T D O W N Y O U R C O M P U T E R T H R O U G H T H E
C A N T H E C O M P U T E R F O R S P Y W A R E
S
receive pop-up advertisements, or you are having problems connecting to the Internet, your computer
might be infected with spyware. Use an anti-virus program that includes anti-spyware protection (your
program may require an upgrade) to scan the computer and remove spyware. For more information, go to
support.dell.com and search for the keyword spyware.
R
U N T H E
D
E L L
D
I A G N O S T I C S
condition is related to a software problem.
Dell Diagnostics
CAUTION:
Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
When to Use the Dell Diagnostics
If you experience a problem with your computer, perform the checks in "Lockups and Software
Problems" on page 15 and run the Dell Diagnostics before you contact Dell for technical assistance.
It is recommended that you print these procedures before you begin.
NOTICE:
The Dell Diagnostics works only on Dell computers.
NOTE:
The Drivers and Utilities CD is optional and may not ship with your computer.
Start the Dell Diagnostics from either your hard drive or from the Drivers and Utilities CD.
16
Quick Reference Guide
If you are unable to get a response by pressing a key on your keyboard or
—
.
If you are experiencing slow computer performance, you frequently
—
See "Dell Diagnostics" on page 16. If all tests run successfully, the error
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,
F L O P P Y D I S K S
,
O R
C D
S
.
S t a r t
M E N U
.
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