Table of Contents
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Table of Contents
Troubleshooting
Related Manuals for HP 18-1000
Summary of Contents for HP 18-1000
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Page 4: Copyright And License
HP at: Hewlett-Packard, MS POD, HP assumes no responsibility for the use or 11311 Chinden Blvd., Boise, ID 83714, U.S.A.; reliability of its software on equipment that is not Hewlett Packard, POD, P.O. -
Page 5: Getting Information
Getting information Type of information Where to find Set up your computer. Quick Setup (this Guide) ● Use the computer. Quick Setup (this Guide) ● Connect to the Internet. ● See how-to videos about using Visit http://www.hp.com/supportvideos (English only) ● the features of your computer. -
Page 6: Setting Up Your Computer
Setting up your computer WARNING! To reduce the risk of electrical shock or damage to your equipment: • Place the computer in a location away from water, dust, moisture, and soot. These can increase the inside temperature, or can cause fire or electrocution. •... -
Page 7: Connecting To The Internet
Connecting to the Internet Steps to connect to the Internet: Connect the hardware as shown on the setup view. Get Internet service. Sign up with an Internet Service Provider (ISP). If you already have an ● account with an ISP, skip this step and follow the instructions provided by the ISP. -
Page 8: Setting Up Additional Features
Using an HDMI monitor (select models only) If your computer has a graphics card with an HDMI (High Definition Multimedia Interface) connector, Hewlett-Packard recommends using a DVI or VGA connector for a monitor, and using HDMI to connect a TV. -
Page 9: Cleaning Procedures
Maintaining your computer Cleaning procedures Keeping your computer system free of dust, dirt, and heat will prolong its life. Dust, pet hair, and other particles can build up, creating a blanket effect; as a result, components can ● overheat or, in the case of the keyboard and mouse, not work smoothly and effectively. Check your system once a month for visible signs of dust and debris, and clean it about once every three ●... - Page 10 Cleaning the keyboard and When cleaning the keyboard keys, use a low setting on a battery-powered vacuum mouse cleaner, to avoid removing key caps and springs. Vacuum between the keys of the keyboard and along the grooves. Use a clean, dry cloth and isopropyl (rubbing) alcohol to clean buildup on the keyboard keys and along its edges.
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Page 11: Troubleshooting
Troubleshooting Refer to the documentation provided by the product manufacturer for information about peripheral-specific problems, such as issues with a monitor or a printer. The following tables present some issues you might encounter while installing, starting up, or using your computer and possible solutions. For more information or for additional troubleshooting options, see Getting information on page 1. -
Page 12: Display (Monitor - Select Models Only)
Power Symptom Possible solution Press and hold the Power button until the computer turns off. Check Power Settings. Computer does not turn off when the Power button is pressed. Computer shuts The computer might be in an exceedingly hot environment. Let it cool down. ●... -
Page 13: Keyboard And Mouse (General)
Keyboard and mouse (general) Symptom Possible solution Keyboard Use the mouse to turn off the computer, unplug and reconnect the keyboard to the back of commands and your computer, and then restart your computer. typing are not recognized by the computer. -
Page 14: Keyboard And Mouse (Wireless)
Keyboard and mouse (wireless) Symptom Possible solution Wireless keyboard Ensure that you are using the wireless keyboard or wireless mouse within range of the ● or mouse does not receiver, approximately 10 meters (32 feet) for normal use, and within 30 cm (12 work or is not inches) during initial setup or for re-synchronization. -
Page 15: Speakers And Sound
Speakers and sound Symptom Possible solution If you use an High-Definition Multimedia Interface (HDMI) connector on the graphics card (select models only) to connect your monitor to the computer, you should also connect analog speakers to the computer Audio Line Out connector if you want to hear sound during the initial setup of the computer. -
Page 16: Software Troubleshooting
Symptom Possible solution I cannot connect to Verify that you are using the proper cables for your Internet connection type. Your the Internet. computer might have a dial-up modem and an Ethernet network adapter (also called a network interface card, or NIC). A modem uses a standard telephone cable, whereas the network adapter uses a network cable, to connect to a local area network (LAN). -
Page 17: Support Information
Support information Ways to get help Easy to reach. Easy to use. Award-winning HP Customer Support is our promise to help you get the most from your computer. Whether with tools located on your computer, from information on the web, by phone, or through your local retailer, you’ll find what you need. -
Page 18: Before Upgrading Your Hardware
These services are covered during the warranty period. There are a few limitations and exclusions to the warranty (as well as some important details), which are described in the Hardware Limited Warranty section of the Limited Warranty and Support Guide. Before upgrading your hardware Any hardware upgrades that you intend to do should only be done after you have completely set up your new computer. - Page 20 The power to make a change Thank you for your purchase. HP is dedicated to producing the highest quality, best performing, and easiest to use computers in the world. HP also designed this product with the environment in mind. But to reduce its impact even further, we need your help. Let’s work together to make a change.