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IBM 8853L6U Service Manual
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IBM 8853L6U Service Manual

IBM 8853L6U Service Manual

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BladeCenter HS21 Types 1885 and 8853
Problem Determination and Service Guide

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  • Page 1 BladeCenter HS21 Types 1885 and 8853 Problem Determination and Service Guide...
  • Page 3 BladeCenter HS21 Types 1885 and 8853 Problem Determination and Service Guide...
  • Page 4 Note: Before using this information and the product it supports, read the general information in Appendix B, “Notices,” on page 117, and the Warranty and Support Information document on the IBM Documentation CD. Tenth Edition (November 2008) © Copyright International Business Machines Corporation 2008.

  • Page 5: Table Of Contents

    Removing a high-speed expansion card ....40 Installing a high-speed expansion card ....40 © Copyright IBM Corp. 2007...
  • Page 6 Solving undetermined problems ....112 Calling IBM for service ..... . 114...
  • Page 7 Hardware service and support ....116 IBM Taiwan product service ....116 Appendix B.
  • Page 8 BladeCenter HS21 Types 1885 and 8853: Problem Determination and Service Guide...

  • Page 9: Safety

    Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet. Antes de instalar este produto, leia as Informações sobre Segurança. Antes de instalar este producto, lea la información de seguridad. Läs säkerhetsinformationen innan du installerar den här produkten. © Copyright IBM Corp. 2007...

  • Page 10: Guidelines For Trained Service Technicians

    Use the information in this section to help you identify potential unsafe conditions in an IBM product on which you are working. Each IBM product, as it was designed and manufactured, has required safety items to protect users and service technicians from injury.

  • Page 11: Safety Statements

    v Do not touch the reflective surface of a dental mirror to a live electrical circuit. The surface is conductive and can cause personal injury or equipment damage if it touches a live electrical circuit. v Some rubber floor mats contain small conductive fibers to decrease electrostatic discharge.
  • Page 12 Statement 1: DANGER Electrical current from power, telephone, and communication cables is hazardous. To avoid a shock hazard: v Do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm. v Connect all power cords to a properly wired and grounded electrical outlet.
  • Page 13 Statement 2: CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer.
  • Page 14 Statement 4: ≥ 18 kg (39.7 lb.) ≥ 32 kg (70.5 lb.) ≥ 55 kg (121.2 lb.) CAUTION: Use safe practices when lifting. Statement 5: CAUTION: The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device.
  • Page 15 Statement 8: CAUTION: Never remove the cover on a power supply or any part that has the following label attached. Hazardous voltage, current, and energy levels are present inside any component that has this label attached. There are no serviceable parts inside these components.
  • Page 16 BladeCenter HS21 Types 1885 and 8853: Problem Determination and Service Guide...

  • Page 17: Chapter 1. Introduction

    Replaceable components are of three types: v Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. v Tier 2 customer replaceable unit: You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designated for your server.

  • Page 18: Notices And Statements In This Document

    Notices and statements in this document The caution and danger statements that appear in this document are also in the multilingual Safety Information document, which is on the IBM Documentation CD. Each statement is numbered for reference to the corresponding statement in the Safety Information document.

  • Page 19: Features And Specifications

    Humidity: v Additional memory support when an v Redundant buses for – Blade server on: 8% to 85% optional IBM BladeCenter Memory communication with keyboard, – Blade server on (short term): 5% and I/O Expansion Blade is mouse, and removable media to 90% but not to exceed 0.024...

  • Page 20: Blade Server Controls And Leds

    Blade server controls and LEDs This section describes the controls and LEDs on the blade server. Note: The control panel door is shown in the closed (normal) position in the following illustration. To access the power-control button, you must open the control panel door.
  • Page 21 The location LED on the BladeCenter unit is lit also. The location LED can be turned off through the management-module Web interface or through IBM Director Console. Information LED: When this amber LED is lit, it indicates that information about a system error for the blade server has been placed in the management-module event log.

  • Page 22: Turning On The Blade Server

    – Through the management-module Web interface, you can also configure the management module to turn off the blade server. For additional information, see the IBM BladeCenter Management Module User’s Guide. BladeCenter HS21 Types 1885 and 8853: Problem Determination and Service Guide...

  • Page 23: System Board Layouts

    System board layouts The following illustrations show the connectors, LEDs, switches, and jumpers on the system board and the optional IBM BladeCenter Memory and I/O Expansion Blade. The illustrations in this document might differ slightly from your hardware. System board connectors The following illustration shows the connectors for the system-board.

  • Page 24: System Board Switches

    System board switches The following illustration shows the location of the switch block (SW3) and the light path diagnostics switch on the system board. Light path diagnostics Switch block (SW3) The following table defines the function of each switch in the switch block (SW3). Switch number Description Switch block 3 has eight switches:...

  • Page 25: System Board Leds

    The following illustration shows the location of the light path diagnostics switch on the optional IBM BladeCenter Memory and I/O Expansion Blade. Light path diagnostics System board LEDs The following illustration shows the LEDs on the system board. You must remove...
  • Page 26 Light path diagnostics LED Light path diagnostics switch The following illustration shows the LEDs on the optional IBM BladeCenter Memory and I/O Expansion Blade. You must remove the blade server from the BladeCenter unit, open the cover, and press the light path diagnostics switch to light any error LEDs that were turned on during processing.

  • Page 27: Chapter 2. Configuration Information And Instructions

    This chapter provides information about updating the firmware and using the configuration utilities. Firmware updates IBM periodically makes BIOS, service processor (BMC), and diagnostic firmware updates available for the blade server. Go to http://www.ibm.com/systems/support/ to download the latest firmware for the blade server. Install any updates, using the instructions that are included with the downloaded file.

  • Page 28: Blade Server Ethernet Controller Enumeration

    Gigabit Ethernet Software CD that comes with the blade server. To find updated information about configuring the controllers, see http://www.ibm.com/systems/ support/ The Ethernet controllers support failover, which provides automatic redundancy for the Ethernet controllers. Without failover, you can have only one Ethernet controller from each server attached to each virtual LAN or subnet.

  • Page 29: Configuring A Sas Raid

    RAID level-0 (striping) or RAID level-1 (mirroring) array under an operating system that is listed at http://www.ibm.com/servers/eserver/serverproven/compat/us/. For more information, see the Installation and User’s Guide. If an optional BladeCenter Storage Expansion Unit 3 is installed, you can use it to control all of the SAS hard disk drives installed in the blade server.
  • Page 30 BladeCenter HS21 Types 1885 and 8853: Problem Determination and Service Guide...

  • Page 31: Chapter 3. Parts Listing, Types 1885 And 8853

    Replaceable components are of three types: v Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. v Tier 2 customer replaceable unit: You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designated for your server.
  • Page 32 CRU No. CRU No. Index Description FRU No. (Tier 1) (Tier 2) Cover (all models) 42D8680 Heat sink, microprocessor (all models) 40K6909 System board assembly (models E1x, E3x, E4x, E5x, E6x, H1x, 44T1700 L1x, L2x, L3x, L4x, L5x, L6x, NTx) System board assembly (models A1x A2x, AMx, ANx, C1x, 44T1800 C2x, C3x, C4x, EQx, ERx, E7x, J1x, J2x, LMx)
  • Page 33 43X0855 Hard disk drive, 146 GB 10K SFF (option) 43X0833 IBM BladeCenter Memory and I/O Expansion Blade (option) 46C7301 Baffle, air (models A1x A2x, C1x, C2x, C3x, C4x, EQx, ERx, E7x, G1x, G2x, G3x, G4x, G5x, G6x, G7x, GLx, GNx, H1x, J1x,...
  • Page 34 Label, system service (all models) 41Y5288 Label, system service (for optional BladeCenter Storage 41Y5300 Expansion Unit 3) (option) Label, system service (for optional IBM BladeCenter Memory 41Y5297 and I/O Expansion Blade) (all models) NEMO 1Gb 4-Port ethernet expansion card 44W4488...

  • Page 35: Chapter 4. Removing And Replacing Blade Server Components

    Replaceable components are of three types: v Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. v Tier 2 customer replaceable unit: You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty that is designated for your server.

  • Page 36: System Reliability Guidelines

    See the instructions for removing or installing a specific hot-swap component for any additional procedures that you might have to perform before you remove or install the component. v For a list of supported options for the blade server, see http://www.ibm.com/ servers/eserver/serverproven/compat/us/. System reliability guidelines...

  • Page 37: Removing The Blade Server From A Bladecenter Unit

    Removing the blade server from a BladeCenter unit Attention: v To maintain proper system cooling, do not operate the BladeCenter unit without a blade server, expansion unit, or blade filler installed in each blade bay. v Note the bay number. Reinstalling a blade server into a different bay than the one from which it was removed could have unintended consequences.

  • Page 38: Installing The Blade Server In A Bladecenter Unit

    Installing the blade server in a BladeCenter unit To install a blade server in a BladeCenter unit, complete the following steps. The appearance of your BladeCenter unit might be different, see the documentation for your BladeCenter unit for additional information. Release handles (open) Statement 21:...
  • Page 39 8. (Optional) Write identifying information on one of the labels that come with the blade servers and place the label on the BladeCenter unit bezel. See the documentation for your BladeCenter unit for information about the label placement. Important: Do not place the label on the blade server or in any way block the ventilation holes on the blade server.

  • Page 40: Removing And Replacing Tier 1 Crus

    Removing and replacing Tier 1 CRUs Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. The illustrations in this document might differ slightly from your hardware.

  • Page 41: Installing The Blade Server Cover

    Installing the blade server cover To install the blade server cover, complete the following steps. Statement 21: CAUTION: Hazardous energy is present when the blade server is connected to the power source. Always replace the blade cover before installing the blade server. Blade-cover release Blade-cover...

  • Page 42: Removing An Expansion Unit

    Removing an expansion unit To remove the expansion unit, complete the following steps. Memory and I/O expansion blade Blade-cover release Blade-cover release 1. Read the safety information beginning on page “Safety” on page vii and “Installation guidelines” on page 19. 2.

  • Page 43: Installing An Expansion Unit

    Installing an expansion unit Attention: If a high-speed expansion card is installed in the blade server system board, you cannot install an expansion unit. To install an expansion unit, complete the following steps. Memory and I/O expansion blade Blade-cover release Blade-cover release 1.

  • Page 44: Removing The Bezel Assembly

    Removing the bezel assembly To remove the bezel assembly, complete the following steps. Bezel-assembly release (both sides) Control-panel cable Bezel Control-panel connector 1. Read the safety information that begins on page vii and “Installation guidelines” on page 19. 2. Open the blade server cover (see “Removing the blade server cover” on page 24 for instructions).

  • Page 45: Removing A Sas Hard Disk Drive

    4. Install the Memory and I/O Expansion Blade, if one was removed from the blade server in order to remove the bezel (see “Installing an expansion unit” on page 27). 5. Install the cover onto the blade server. 6. Install the blade server into the BladeCenter unit. Removing a SAS hard disk drive To remove a SAS hard disk drive, complete the following steps.

  • Page 46: Installing A Sas Hard Disk Drive

    Installing a SAS hard disk drive To install a SAS hard disk drive, complete the following steps. SAS ID 1 Hard disk drive release lever SAS ID 0 Hard disk drive release lever 1. Identify the location (SAS ID 0 or SAS ID 1) in which the hard disk drive will be installed.

  • Page 47: Removing A Memory Module

    DIMM 3 (J143) DIMM 2 (J142) DIMM 1 (J141) The following illustration shows the locations of the DIMM sockets on the optional IBM BladeCenter Memory and I/O Expansion Blade. DIMM 8 (J19) DIMM 7 (J18) DIMM 6 (J21) DIMM 5 (J20) To remove a DIMM, complete the following steps.

  • Page 48: Installing A Memory Module

    4. If a Memory and I/O Expansion Blade is installed and you are removing DIMMs from the system board, remove the Memory and I/O Expansion Blade (see “Removing an expansion unit” on page 26). 5. If the blade server is equipped with a DIMM air baffle, lift it off of the system board and store it in a safe place.
  • Page 49 DIMM 3 (J143) DIMM 2 (J142) DIMM 1 (J141) The following illustration shows the locations of the DIMM sockets on the optional IBM BladeCenter Memory and I/O Expansion Blade. DIMM 8 (J19) DIMM 7 (J18) DIMM 6 (J21) DIMM 5 (J20) To install a DIMM, complete the following steps.

  • Page 50: Removing A Concurrent Kvm Feature Card

    Attention: To avoid breaking the DIMM retaining clips or damaging the DIMM connectors, open and close the clips gently. 4. Make sure that both of the connector retaining clips are in the fully open position. 5. Turn the DIMM so that the DIMM keys align correctly with the connector on the system board.

  • Page 51: Installing A Concurrent Kvm Feature Card

    6. Gently pivot the narrow end of the card out of the cKVM card connectors; then, slide the notched end of the card out of the tabs on the expansion card bracket and lift the card out of the blade server. 7.

  • Page 52: Removing A Small-Form-Factor Expansion Card

    Removing a small-form-factor expansion card To remove a small-form-factor expansion card, complete the following steps. Small-form-factor expansion card 1. Read the safety information that begins on page “Safety” on page vii and “Installation guidelines” on page 19. 2. If the blade server is installed in a BladeCenter unit, remove it (see “Removing the blade server from a BladeCenter unit”...

  • Page 53: Installing A Small-Form-Factor Expansion Card

    Installing a small-form-factor expansion card To install a small-form-factor expansion card, complete the following steps. Small-form-factor expansion card 1. Touch the static-protective package that contains the expansion card to any unpainted metal surface on the BladeCenter unit or any unpainted metal surface on any other grounded rack component;...

  • Page 54: Removing A Standard-Form-Factor Expansion Card

    Removing a standard-form-factor expansion card To remove a standard-form-factor expansion card, complete the following steps. Standard-form-factor expansion card Expansion card bracket Hard disk drive tray 1. Read the safety information that begins on page vii and “Installation guidelines” on page 19. 2.

  • Page 55: Installing A Standard-Form-Factor Expansion Card

    Installing a standard-form-factor expansion card To install a replacement standard-form-factor expansion card, complete the following steps. Standard-form-factor expansion card Expansion card bracket Hard disk drive tray 1. Touch the static-protective package that contains the expansion card to any unpainted metal surface on the BladeCenter unit or any unpainted metal surface on any other grounded rack component;...

  • Page 56: Removing A High-Speed Expansion Card

    Removing a high-speed expansion card To remove a high-speed expansion card, complete the following steps. Extraction lever High-speed expansion card Blade expansion connector cover Expansion card standoff 1. Read the safety information that begins on page “Safety” on page vii and “Installation guidelines”...

  • Page 57: Removing The Battery

    4. Firmly press on the indicated locations to seat the expansion card. Note: For device-driver and configuration information to complete the installation of the expansion card, see the documentation that comes with the expansion card. 5. Install the blade server cover (see “Installing the blade server cover” on page 25).

  • Page 58: Installing The Battery

    Statement 2: CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer.

  • Page 59: Removing The Power Jumper

    4. Install the blade server cover (see “Installing the blade server cover” on page 25). 5. Install the blade server into the BladeCenter unit (see “Installing the blade server in a BladeCenter unit” on page 22). 6. Turn on the blade server and run the Configuration/Setup Utility program. Set configuration parameters as needed (see “Using the Configuration/Setup Utility program”...

  • Page 60: Installing The Power Jumper

    Installing the power jumper If the blade server system board is equipped with power connector J164, complete the following steps to install the power jumper. Note: A power jumper can not be installed when installing a Memory and I/O Expansion Blade. Power jumper 1.

  • Page 61: Removing And Replacing Frus

    Removing and replacing FRUs FRUs must be installed only by trained service technicians. The illustrations in this document might differ slightly from your hardware. Removing a microprocessor and heat sink Read the following important guidelines before removing a microprocessor that is not faulty (for example, when you are replacing the system board assembly).
  • Page 62 4. If a Memory and I/O Expansion Blade is installed, remove it (see “Removing an expansion unit” on page 26). 5. Remove the bezel assembly (see “Removing the bezel assembly” on page 28 for instructions). 6. Identify the microprocessor that is to be removed. Note: If you are replacing a failed microprocessor, make sure that you have selected the correct microprocessor for replacement (see “Light path diagnostics”...

  • Page 63: Installing A Microprocessor And Heat Sink

    Installing a microprocessor and heat sink To install a microprocessor and heat sink, complete the following steps. Heat sink Microprocessor 2 Microprocessor 1 and heat sink Microprocessor heat sink filler Attention: Do not touch the contacts in the microprocessor socket. Touching these contacts might result in permanent damage to the system board.
  • Page 64 Attention: v Do not press the microprocessor into the socket. v Make sure that the microprocessor is oriented and aligned correctly in the socket before you try to close the microprocessor retainer. f. Carefully close the microprocessor retainer. g. Rotate the locking lever on the microprocessor socket to the closed and locked position.

  • Page 65: Removing The System Board Assembly

    Removing the system board assembly When replacing the system board, you will replace the system board and blade base as one assembly. After replacement, you must either update the blade server with the latest firmware or restore the pre-existing firmware that the customer provides on a diskette or CD image.

  • Page 66: Installing The System Board Assembly

    Installing the system board assembly To install the system board assembly, complete the following steps: 1. Install all of the components in the following list that were removed from the old system board assembly onto the new system board assembly. v Concurrent KVM feature card.

  • Page 67: Chapter 5. Diagnostics

    If POST detects a problem, more than one beep might sound, or an error message is displayed. See “Beep code descriptions” on page 52 and “POST error codes” on page 63 for more information. © Copyright IBM Corp. 2007...

  • Page 68: Post Beep Codes

    POST beep codes A beep code is a combination of short or long beeps or a series of short beeps that are separated by pauses. For example, a “1-2-3” beep code is one short beep, a pause, two short beeps, a pause, and three short beeps. A beep code other than one beep indicates that POST has detected a problem.
  • Page 69 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Types 1885 and 8853,” on page 15 to determine which components are CRUs and which components are FRUs.
  • Page 70 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Types 1885 and 8853,” on page 15 to determine which components are CRUs and which components are FRUs.
  • Page 71 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Types 1885 and 8853,” on page 15 to determine which components are CRUs and which components are FRUs.
  • Page 72 No-beep symptoms The following table describes situations in which no beep code sounds when POST is completed. v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Types 1885 and 8853,” on page 15 to determine which components are CRUs and which components are FRUs.

  • Page 73: Error Logs

    Error logs The BMC log contains all system status messages from the blade server service processor. The management-module event log in your BladeCenter unit contains messages that were generated on each blade server during POST and status messages from the BladeCenter service processor. (See the Management Module User’s Guide for more information.) The following illustration shows an example of a BMC log entry.
  • Page 74 The BMC log indicates an assertion event when an event has occurred. It indicates a deassertion event when the event is no longer occurring. Some of the error codes and messages in the BMC log are abbreviated. You can view the contents of the BMC log from the Configuration/Setup Utility program and from the diagnostic programs.

  • Page 75: Bmc Error Messages

    BMC error messages The following table lists BMC error messages and suggested actions to correct the detected problems. v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Types 1885 and 8853,”...
  • Page 76 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Types 1885 and 8853,” on page 15 to determine which components are CRUs and which components are FRUs. v If an action step is preceded by “(Trained service technician only),”...
  • Page 77 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Types 1885 and 8853,” on page 15 to determine which components are CRUs and which components are FRUs. v If an action step is preceded by “(Trained service technician only),”...
  • Page 78 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Types 1885 and 8853,” on page 15 to determine which components are CRUs and which components are FRUs. v If an action step is preceded by “(Trained service technician only),”...

  • Page 79: Post Error Codes

    POST error codes The following table describes the POST error codes and suggested actions to correct the detected problems. v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Types 1885 and 8853,”...
  • Page 80 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Types 1885 and 8853,” on page 15 to determine which components are CRUs and which components are FRUs.
  • Page 81 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Types 1885 and 8853,” on page 15 to determine which components are CRUs and which components are FRUs.
  • Page 82 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Types 1885 and 8853,” on page 15 to determine which components are CRUs and which components are FRUs.
  • Page 83 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Types 1885 and 8853,” on page 15 to determine which components are CRUs and which components are FRUs.
  • Page 84 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Types 1885 and 8853,” on page 15 to determine which components are CRUs and which components are FRUs.
  • Page 85 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Types 1885 and 8853,” on page 15 to determine which components are CRUs and which components are FRUs.
  • Page 86 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Types 1885 and 8853,” on page 15 to determine which components are CRUs and which components are FRUs.
  • Page 87 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Types 1885 and 8853,” on page 15 to determine which components are CRUs and which components are FRUs.
  • Page 88 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Types 1885 and 8853,” on page 15 to determine which components are CRUs and which components are FRUs.
  • Page 89 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Types 1885 and 8853,” on page 15 to determine which components are CRUs and which components are FRUs.
  • Page 90 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Types 1885 and 8853,” on page 15 to determine which components are CRUs and which components are FRUs.
  • Page 91 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Types 1885 and 8853,” on page 15 to determine which components are CRUs and which components are FRUs.
  • Page 92 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Types 1885 and 8853,” on page 15 to determine which components are CRUs and which components are FRUs.
  • Page 93 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Types 1885 and 8853,” on page 15 to determine which components are CRUs and which components are FRUs.
  • Page 94 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Types 1885 and 8853,” on page 15 to determine which components are CRUs and which components are FRUs.

  • Page 95: Checkout Procedure

    v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Types 1885 and 8853,” on page 15 to determine which components are CRUs and which components are FRUs.

  • Page 96: Performing The Checkout Procedure

    Performing the checkout procedure To perform the checkout procedure, complete the following steps: 1. If the blade server is running, turn off the blade server. 2. Turn on the blade server. Make sure that the blade server has control of the video (the keyboard/video/mouse button is lit).

  • Page 97: General Problems

    General problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Types 1885 and 8853,” on page 15 to determine which components are CRUs and which components are FRUs.

  • Page 98: Keyboard Or Mouse Problems

    Keyboard or mouse problems The keyboard and mouse are shared BladeCenter unit resources. First, make sure that the keyboard and mouse are assigned to the blade server; then, see the following table and “Solving shared BladeCenter resource problems” on page 108. v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.

  • Page 99: Memory Problems

    Memory problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Types 1885 and 8853,” on page 15 to determine which components are CRUs and which components are FRUs.

  • Page 100: Microprocessor Problems

    Microprocessor problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Types 1885 and 8853,” on page 15 to determine which components are CRUs and which components are FRUs.

  • Page 101: Monitor Or Video Problems

    Monitor or video problems The video monitor is a shared BladeCenter unit resource. First, make sure that the video monitor is assigned to the blade server; then, see the following table and “Solving shared BladeCenter resource problems” on page 108. v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.

  • Page 102: Network Connection Problems

    An IBM optional device that was 1. Make sure that: just installed does not work. v The device is designed for the blade server (see http://www.ibm.com/servers/ eserver/serverproven/compat/us/. v You followed the installation instructions that came with the device and the device is installed correctly.

  • Page 103: Power Error Messages

    Power error messages Power to the blade server is provided by shared BladeCenter unit resources. See the following table and “Solving shared BladeCenter resource problems” on page 108. v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.
  • Page 104 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Types 1885 and 8853,” on page 15 to determine which components are CRUs and which components are FRUs.

  • Page 105: Power Problems

    Power problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Types 1885 and 8853,” on page 15 to determine which components are CRUs and which components are FRUs.

  • Page 106: Removable-Media Drive Problems

    v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Types 1885 and 8853,” on page 15 to determine which components are CRUs and which components are FRUs.

  • Page 107: Serverguide Problems

    v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Types 1885 and 8853,” on page 15 to determine which components are CRUs and which components are FRUs.

  • Page 108: Service Processor Problems

    v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Types 1885 and 8853,” on page 15 to determine which components are CRUs and which components are FRUs.

  • Page 109: Universal Serial Bus (Usb) Port Problems

    Universal Serial Bus (USB) port problems The USB ports are shared BladeCenter unit resources. First, make sure that the USB ports are assigned to the blade server; then, see the following table and “Solving shared BladeCenter resource problems” on page 108. v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.
  • Page 110 c. Remove the cover from the blade server. d. Press and hold the light path diagnostics switch to light the LEDs of the failing components in the blade server. The LEDs will remain lit for as long as you press the switch, to a maximum of 25 seconds. The following illustration shows the locations of the system-board error LEDs and the system-board light path diagnostics panel.
  • Page 111 The following illustration shows the locations of the error LEDs and the light path diagnostics panel on the optional IBM BladeCenter Memory and I/O Expansion Blade. Light path diagnostics DIMM8 error LED DIMM7 error LED DIMM6 error LED DIMM5 error LED The following illustration shows the light path diagnostics panel on the optional Memory and I/O Expansion Blade.

  • Page 112: Light Path Diagnostics Leds

    Light path diagnostics LEDs The following table describes the LEDs on the light path diagnostics panels, on the system board, and on the optional Memory and I/O Expansion Blade, and suggested actions to correct the detected problems. v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.

  • Page 113: Diagnostic Programs, Messages, And Error Codes

    v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Types 1885 and 8853,” on page 15 to determine which components are CRUs and which components are FRUs.

  • Page 114: Running The Diagnostic Programs

    Running the diagnostic programs To run the diagnostic programs, complete the following steps: 1. If the blade server is running, turn off the blade server. 2. Turn on the blade server. 3. When the prompt F2 for Diagnostics appears, press F2. 4.

  • Page 115: Diagnostic Text Messages

    Diagnostic text messages Diagnostic text messages are displayed while the tests are running. A diagnostic text message contains one of the following results: Passed: The test was completed without any errors. Failed: The test detected an error. User Aborted: You stopped the test before it was completed. Not Applicable: You attempted to test a device that is not present in the blade server.

  • Page 116: Diagnostic Error Codes

    Diagnostic error codes The following table describes the error codes that the diagnostic programs might generate and suggested actions to correct the detected problems. If the diagnostic programs generate error codes that are not listed in the table, make sure that the latest level of the BIOS code is installed. In the error codes, x can be any numeral or letter.
  • Page 117 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Types 1885 and 8853,” on page 15 to determine which components are CRUs and which components are FRUs.
  • Page 118 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Types 1885 and 8853,” on page 15 to determine which components are CRUs and which components are FRUs.
  • Page 119 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Types 1885 and 8853,” on page 15 to determine which components are CRUs and which components are FRUs.
  • Page 120 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Types 1885 and 8853,” on page 15 to determine which components are CRUs and which components are FRUs.
  • Page 121 v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 3, “Parts listing, Types 1885 and 8853,” on page 15 to determine which components are CRUs and which components are FRUs.

  • Page 122: Recovering From A Bios Update Failure

    To recover the BIOS code and restore the blade server operation to the primary page, complete the following steps: 1. Download the latest version of the BIOS code from http://www.ibm.com/systems/ support/. 2. Update the BIOS code, following the instructions that come with the update file that you downloaded.

  • Page 123: Service Processor (Bmc) Error Codes

    6. Locate switch block SW3 on the system board (see “System board switches” on page 8). 7. Move the BIOS backup page switch (SW3-1) to the ON position to enable the backup page. 8. If a Memory and I/O Expansion Blade was removed in step 5, replace it (see “Installing an expansion unit”...

  • Page 124: Solving Sas Hard Disk Drive Problems

    Solving SAS hard disk drive problems For any SAS error message, one or more of the following devices might be causing the problem: v A failing SAS device (adapter, drive, or controller) v An improper SAS configuration For any SAS error message, make sure that the SAS devices are configured correctly.

  • Page 125: Keyboard Or Mouse Problems

    Keyboard or mouse problems To check for keyboard or mouse problems, complete the following steps until the problem is solved: 1. Make sure that: v Both the blade server and the monitor are turned on. v The keyboard/video/mouse select button LED on the front of the blade server is lit, indicating that the blade server is connected to the shared keyboard and mouse.
  • Page 126 4. For problems affecting only the diskette drive: a. If there is a diskette in the drive, make sure that: v The diskette is inserted correctly in the drive. v The diskette is good and not damaged; the drive LED light flashes once per second when the diskette is inserted.

  • Page 127: Network Connection Problems

    Network connection problems To check for network connection problems, complete the following steps until the problem is solved: 1. Make sure that: v The network cables are securely connected to the I/O module. v Power configuration of the BladeCenter unit supports the I/O module configuration.

  • Page 128: Video Problems

    The monitor works with another blade server. v Some IBM monitors have their own self-tests. If you suspect a problem with the monitor, see the information that comes with the monitor for instructions for adjusting and testing the monitor. If the monitor self-tests show that the monitor is working correctly, consider the location of the monitor.
  • Page 129 If you suspect that a software problem is causing failures (continuous or intermittent), see “Software problems” on page 92. Damaged data in CMOS memory or damaged BIOS code can cause undetermined problems. To reset the CMOS data, remove and replace the battery to override the power-on password and clear the CMOS memory;...

  • Page 130: Calling Ibm For Service

    Calling IBM for service See Appendix A, “Getting help and technical assistance,” on page 115 for information about calling IBM for service. When you call for service, have as much of the following information available as possible: v Machine type and model...

  • Page 131: Appendix A. Getting Help And Technical Assistance

    If you need help, service, or technical assistance or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. This section contains information about where to go for additional information about IBM and IBM products, what to do if you experience a problem with your system, and whom to call for service, if it is necessary.

  • Page 132: Getting Help And Information From The World Wide Web

    Getting help and information from the World Wide Web On the World Wide Web, the IBM Web site has up-to-date information about IBM ™ systems, optional devices, services, and support. The address for IBM System x ® and xSeries information is http://www.ibm.com/systems/x/. The address for IBM BladeCenter information is http://www.ibm.com/systems/bladecenter/.

  • Page 133: Appendix B. Notices

    Web sites. The materials at those Web sites are not part of the materials for this IBM product, and use of those Web sites is at your own risk. IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you.

  • Page 134: Trademarks

    Trademarks The following terms are trademarks of International Business Machines Corporation in the United States, other countries, or both: FlashCopy TechConnect IBM (logo) i5/OS Tivoli Active Memory IntelliStation Tivoli Enterprise Active PCI NetBAY Update Connector Active PCI-X Netfinity Wake on LAN...

  • Page 135: Important Notes

    IBM makes no representations or warranties with respect to non-IBM products. Support (if any) for the non-IBM products is provided by the third party, not IBM. Some software might differ from its retail version (if available) and might not include user manuals or all program functionality.
  • Page 136 EEE on the environment and human health due to the potential presence of hazardous substances in EEE. For proper collection and treatment, contact your local IBM representative. BladeCenter HS21 Types 1885 and 8853: Problem Determination and Service Guide...

  • Page 137: Battery Return Program

    United States, go to http://www.ibm.com/ibm/environment/ products/index.shtml or contact your local waste disposal facility. In the United States, IBM has established a return process for reuse, recycling, or proper disposal of used IBM sealed lead acid, nickel cadmium, nickel metal hydride, and battery packs from IBM equipment.

  • Page 138: Electronic Emission Notices

    Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits. IBM is not responsible for any radio or television interference caused by using other than recommended cables and connectors or by unauthorized changes or modifications to this equipment.

  • Page 139: Industry Canada Class A Emission Compliance Statement

    IBM cannot accept responsibility for any failure to satisfy the protection requirements resulting from a nonrecommended modification of the product, including the fitting of non-IBM option cards. This product has been tested and found to comply with the limits for Class A Information Technology Equipment according to CISPR 22/European Standard EN 55022.

  • Page 140: Taiwanese Class A Warning Statement

    Taiwanese Class A warning statement Chinese Class A warning statement Japanese Voluntary Control Council for Interference (VCCI) statement BladeCenter HS21 Types 1885 and 8853: Problem Determination and Service Guide...

  • Page 141: Index

    81 components hard disk drive 81 mezzanine 7 intermittent 81 system board 7 microprocessor 84 concurrent-KVM card monitor 85 installing 35 optional devices 86 removing 34 ServerGuide 91 configuration software 92 Configuration/Setup Utility 11 © Copyright IBM Corp. 2007...
  • Page 142 97 mezzanine assembly LEDs 10 I/O expansion card mezzanine-assembly connectors 7 connectors 7 microprocessor IBM Support Line 116 heat sink 48 important notices 2 install guidelines 47 installation order for memory modules 32 problems 84 installing removal guidelines 45...
  • Page 143 notices (continued) FCC, Class A 122 SAS error messages 108 notices and statements 2 SAS hard disk drive installing 30 removing 29 SAS RAID optional device problems 86 configure an array 13 order of installation for memory modules 32 Serial Attached SCSI (SAS) drive connectors 7 ServerGuide...
  • Page 144 video problems 85 See monitor problems web site publication ordering 115 support 115 support line, telephone numbers 116 BladeCenter HS21 Types 1885 and 8853: Problem Determination and Service Guide...
  • Page 146 Part Number: 49Y0053 Printed in USA (1P) P/N: 49Y0053...

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