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Lenovo ThinkCentre 2697 User Manual
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Lenovo ThinkCentre 2697 User Manual

Lenovo ThinkCentre 2697 User Manual

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ThinkCentre

User Guide

Machine Types: 2697, 2698, 2742, 2750, 2935, 2943, 2960, 2967,
2986, 2992, 2994, 2999, 3182, 3184, 3186, 3190, 3201, 3204, 3208,
3212, 3217, 3220, 3226, 3228, 3302, 3391, and 3392

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Summary of Contents for Lenovo ThinkCentre 2697

  • Page 1: User Guide

    ThinkCentre User Guide Machine Types: 2697, 2698, 2742, 2750, 2935, 2943, 2960, 2967, 2986, 2992, 2994, 2999, 3182, 3184, 3186, 3190, 3201, 3204, 3208, 3212, 3217, 3220, 3226, 3228, 3302, 3391, and 3392...
  • Page 2 “Important safety information” on page v and Appendix A “Notices” on page 131. Third Edition (May 2012) © Copyright Lenovo 2012. LIMITED AND RESTRICTED RIGHTS NOTICE: If data or software is delivered pursuant a General Services Administration “GSA” contract, use, reproduction, or disclosure is subject to restrictions set forth in Contract No. GS-35F-05925.

  • Page 3: Table Of Contents

    Using passwords....Software provided by Lenovo ..BIOS passwords ... .
  • Page 4 USB problems ... . . Hard Disk Password... Lenovo Solution Center ... Setting, changing, and deleting a password .
  • Page 5 Index....Additional regulatory information ..Appendix C. WEEE and recycling information ... . . © Copyright Lenovo 2012...
  • Page 6 ThinkCentre User Guide...

  • Page 7: Important Safety Information

    Replacement parts approved for customer installation are referred to as Customer Replaceable Units, or CRUs. Lenovo provides documentation with instructions when it is appropriate for customers to install options or replace CRUs. You must closely follow all instructions when installing or replacing parts.

  • Page 8: Power Cords And Power Adapters

    or CRU, do not open the static-protective package containing the part until the instructions direct you to install it. When you handle options or CRUs, or perform any work inside the computer, take the following precautions to avoid static-electricity damage: •...

  • Page 9: Plugs And Outlets

    Always turn off and unplug the computer before opening the cover. If possible, avoid operating your computer within two feet of high-traffic areas. If you must operate your computer in or near a high-traffic area, inspect and, if necessary, clean your computer more frequently. © Copyright Lenovo 2012...

  • Page 10: Operating Environment

    For your safety and to maintain optimum computer performance, always follow these basic precautions with your desktop computer: • Keep the cover closed whenever the computer is plugged in. • Regularly inspect the outside of the computer for dust accumulation. •...

  • Page 11: Laser Compliance Statement

    Do not spray any liquid detergent directly on the computer or use any detergent containing flammable material to clean the computer. Spray the detergent on a soft cloth and then wipe the computer surfaces. © Copyright Lenovo 2012...
  • Page 12 ThinkCentre User Guide...

  • Page 13: Chapter 1. Product Overview

    Chapter 1. Product overview This chapter provides information about the computer features, specifications, software programs provided by Lenovo, and locations of connectors, components, parts on the system board, and internal drives. Features This section provides information about the computer features. The following information covers a variety of models.
  • Page 14 • PCI Fax modem (installed in some models) System management features • Ability to store power-on self-test (POST) hardware test results • Desktop Management Interface (DMI) Desktop Management Interface provides a common path for users to access information about all aspects of a computer, including processor type, installation date, attached printers and other peripherals, power sources, and maintenance history.
  • Page 15 Input/Output (I/O) features • 9-pin serial port (one standard and one optional) • Eight Universal Serial Bus (USB) connectors (two on the front panel and six on the rear panel) • One DisplayPort connector • One Ethernet connector • One Personal System/2 (PS/2) keyboard connector (optional) •...
  • Page 16 The operating system(s) listed here are being certified or tested for compatibility at the time this publication goes to press. Additional operating systems might be identified by Lenovo as compatible with your computer following the publication of this manual. This list is subject to change. To determine if an operating system has been certified or tested for compatibility, check the Web site of the operating system vendor.

  • Page 17: Specifications

    Lenovo. Software provided by Lenovo The following software programs are provided by Lenovo to help you improve productivity and reduce the cost associated with maintaining your computer. Software programs provided with your computer might vary depending on your computer model type and preinstalled operating system.

  • Page 18: Product Recovery

    To access the Lenovo ThinkVantage Tools program, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools. The following table lists the programs that you can access from the Lenovo ThinkVantage Tools program. To access a program, double-click the corresponding icon.
  • Page 19 • The ThinkVantage Password Manager program is only available on computers with the Windows 7 operating system from Lenovo. • If the Password Vault icon in the Lenovo ThinkVantage Tools program is dimmed, it indicates that you need to install the ThinkVantage Password Manager program manually before enabling its features. To install the ThinkVantage Password Manager program, do the following: 1.

  • Page 20: Adobe Reader

    The Lenovo Solution Center program enables you to troubleshoot and resolve computer problems. It combines diagnostic tests, system information collection, security status, and support information, along with hints and tips for maximum system performance. See “Lenovo Solution Center” on page 125 for detailed information.

  • Page 21: Locating Connectors, Controls, And Indicators On The Front Of Your Computer

    Locating connectors, controls, and indicators on the front of your computer Figure 1 “Front connector, control, and indicator locations” on page 9 shows the locations of the connectors, controls, and indicators on the front of your computer. Figure 1. Front connector, control, and indicator locations Hard disk drive activity indicator USB 2.0 connector (USB port 1) Power indicator...

  • Page 22: Locating Connectors On The Rear Of Your Computer

    Locating connectors on the rear of your computer Figure 2 “Rear connector locations” on page 10 shows the locations of the connectors on the rear of your computer. Some connectors on the rear of your computer are color-coded to help you determine where to connect the cables on your computer.
  • Page 23 Connector Description DisplayPort connector Used to attach a high-performance monitor, a direct-drive monitor, or other devices that use a DisplayPort connector. Ethernet connector Used to attach an Ethernet cable for a local area network (LAN). Note: To operate the computer within FCC Class B limits, use a Category 5 Ethernet cable.

  • Page 24: Locating Components

    Locating components Figure 3 “Component locations” on page 12 shows the locations of the various components in your computer. To remove the computer cover, see “Removing the computer cover” on page 34. Figure 3. Component locations Heat sink and fan assembly Secondary hard disk drive bay Memory modules Primary hard disk drive...
  • Page 25 Figure 4 “System board part locations” on page 13 shows the locations of the parts on one type of system board. Figure 4. System board part locations 4-pin microprocessor power connector Front panel connector (for connecting LED indicators and power switch) Microprocessor Clear CMOS (Complementary Metal Oxide Semiconductor) /Recovery jumper...
  • Page 26 Figure 5 “System board part locations” on page 14 shows the locations of the parts on the other type of system board. Figure 5. System board part locations 4-pin microprocessor power connector Front panel connector (for connecting LED indicators and power switch) Microprocessor Clear CMOS (Complementary Metal Oxide Semiconductor)

  • Page 27: Locating Internal Drives

    Locating internal drives Internal drives are devices that your computer uses to read and store data. You can add drives to your computer to increase storage capacity and enable your computer to read other types of media. Internal drives are installed in bays. In this manual, the bays are referred to as bay 1, bay 2, and so on. When installing or replacing an internal drive, it is important to note the type and size of the drive that you can install or replace in each bay and correctly connect the cables to the drive installed.

  • Page 28: Machine Type And Model Label

    Machine type and model label The machine type and model label identifies your computer. When you contact Lenovo for help, the machine type and model information helps support technicians to identify your computer and provide faster service. The following is a sample of the machine type and model label.

  • Page 29: Chapter 2. Using Your Computer

    “Creating recovery media” on page 89. Additionally, in case of a hard disk failure, you can order Product Recovery discs from the Lenovo Customer Support Center. For information about contacting the Customer Support Center, see Chapter 11 “Getting information, help, and service”...

  • Page 30: Using The Blue Thinkvantage Button

    “Fingerprint Software” on page 6. To open the ThinkVantage Fingerprint Software program and use the fingerprint reader, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ Fingerprint Reader. Follow the instructions on the screen. For additional information, refer to the ThinkVantage Fingerprint Software help system.

  • Page 31: About Your Computer Audio

    About your computer audio If a factory-installed, high-performance audio adapter is installed in your computer, the system-board audio connectors on the rear of the computer are typically disabled; use the connectors provided on the audio adapter. Each audio solution provides at least three audio connectors: audio line-in connector, audio line-out connector, and Microphone connector.

  • Page 32: Handling And Storing Cd And Dvd Media

    If your computer comes with a recordable DVD drive, you can use the drive to record CDs or DVDs. To record a CD or DVD, do the following: 1. Click Start ➙ All Programs ➙ Corel DVD MovieFactory Lenovo Edition. 2. Follow the instructions on the screen.
  • Page 33 For detailed information about using the Corel DVD MovieFactory program, see the help system for the program. You can also use Windows Media Player to record CDs and data DVDs. For more information, see “Help and Support” on page 127. Chapter 2 Using your computer...
  • Page 34 ThinkCentre User Guide...

  • Page 35: Copyright Lenovo 2012

    The following topics provide information about arranging your work area, setting up your computer equipment, and establishing healthy work habits: Lenovo is committed to providing people with disabilities greater access to information and technology. As a result, the following information provides ways to help users that have hearing, vision, and mobility limitations get the most out of their computer experience.

  • Page 36: Glare And Lighting

    Adjust the monitor so the top of the screen is at, or slightly below, eye level. Place the monitor at a comfortable viewing distance, usually 51 to 61 cm (20 to 24 inches), and position it so you can view it without having to twist your body.

  • Page 37: Registering Your Computer

    When you register your computer, information is entered into a database, which enables Lenovo to contact you in case of a recall or other severe problem. After you register your computer with Lenovo, you will receive quicker service when you call Lenovo for help. In addition, some locations offer extended privileges and services to registered users.

  • Page 38: Replacement Power Cords

    If you relocate your computer to a country or region that uses an electrical outlet style different from the type you are currently using, you will have to purchase either electrical plug adapters or new power cords. You can order power cords directly from Lenovo. For power cord information and part numbers, go to: http://www.lenovo.com/powercordnotice...

  • Page 39: Chapter 4. Security

    Your computer is able to log in to the operating system without keyboard or mouse connected. • Trusted Platform Module (TPM) Trusted Platform Module is a secure cryptoprocessor that can store cryptographic keys that protect information stored in your computer. © Copyright Lenovo 2012...

  • Page 40: Locking The Computer Cover

    Locking the computer cover Locking the computer cover helps prevent unauthorized people from gaining access to the inside of your computer. Your computer comes with a padlock loop so that the computer cover cannot be removed when a padlock is installed. Figure 8.

  • Page 41: Attaching A Cable Lock

    Attaching a cable lock A cable lock can be used to secure devices, such as the keyboard and the mouse, by locking the device cables to your computer. The cable lock attaches to the cable lock slots on the rear of your computer. See “Locating connectors on the rear of your computer”...

  • Page 42: Attaching An Integrated Cable Lock

    The cable lock also locks the buttons used to open the computer cover. This is the same type of lock used with many notebook computers. You can order an integrated cable lock directly from Lenovo by searching for Kensington at: http://www.lenovo.com/support Figure 10.

  • Page 43: Windows Passwords

    Your computer is preinstalled with an antivirus program to help you guard against, detect, and eliminate viruses. Lenovo provides a full version of antivirus software on your computer with a free 30-day subscription. After 30 days, you must renew the license to continue receiving the antivirus software updates.
  • Page 44 For more information about how to use your antivirus software, refer to the help system of your antivirus software. ThinkCentre User Guide...

  • Page 45: Chapter 5. Installing Or Replacing Hardware

    Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information” on page v. Notes: 1. Use only computer parts provided by Lenovo. 2. When installing or replacing an option, use the appropriate instructions in this section along with the instructions that come with the option.

  • Page 46: Removing The Computer Cover

    Removing the computer cover Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information” on page v. This section provides instructions on how to remove the computer cover. CAUTION: Turn off the computer and wait three to five minutes to let the computer cool before removing the computer cover.

  • Page 47: Removing And Reinstalling The Front Bezel

    Removing and reinstalling the front bezel Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information” on page v. This section provides instructions on how to remove and reinstall the front bezel. To remove and reinstall the front bezel, do the following: 1.
  • Page 48 To install or replace a PCI card, do the following: 1. Turn off the computer and disconnect all power cords from electrical outlets. 2. Remove the computer cover. See “Removing the computer cover” on page 34. 3. At the rear of the computer, press the release button to open the card latch Figure 13.
  • Page 49 Figure 14. Removing a PCI card Notes: a. The card fits tightly into the card slot. If necessary, alternate moving each side of the card a small amount until it is removed from the card slot. b. If the card is held in place by a retaining latch, press the card retaining latch as shown to disengage the latch.

  • Page 50: Installing Or Replacing A Memory Module

    7. Pivot the card latch to the closed position to secure the PCI card. Figure 15. Installing a PCI card What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the installation or replacement, go to “Completing the parts replacement” on page 86. Installing or replacing a memory module Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information”...
  • Page 51 UDIMM DIMM 1 DIMM 2 DIMM 3 DIMM 4 One UDIMM Two UDIMMs X, 1 X, 2 Three UDIMMs X, 3 X, 1 X, 2 Four UDIMMs X, 3 X, 1 X, 4 X, 2 To install or replace a memory module, do the following: 1.

  • Page 52: Installing Or Replacing The Optical Drive

    • If you are installing a memory module, open the retaining clips of the memory slot into which you want to install the memory module. Figure 17. Opening the retaining clips 7. Position the new memory module over the memory slot. Ensure that the notch on the memory module aligns correctly with the slot key on the system board.
  • Page 53 2. Remove the computer cover. See “Removing the computer cover” on page 34. 3. Remove the front bezel. See “Removing and reinstalling the front bezel” on page 35. 4. Depending on whether you are installing or replacing an optical drive, do one of the following: •...

  • Page 54: Installing Or Replacing The Card Reader

    6. Slide the new optical drive into the drive bay from the front of the computer until the optical drive snaps into position. Figure 21. Installing the optical drive 7. Connect the signal cable and the power cable to the new optical drive. Figure 22.

  • Page 55: Installing The Card Reader

    This section provides instructions on how to install or replace the card reader. Note: The card reader is only available in some models. For new installation, see “Installing the card reader” on page 43. For replacement, see “Replacing the card reader” on page 45. Installing the card reader To install the card reader, do the following: 1.
  • Page 56 7. Slide the card reader with retainer into the card reader drive bay until it snaps into position. Figure 25. Installing the card reader 8. Connect the card reader cable to Front USB connector 2 on the system board. See “Locating parts on the system board”...

  • Page 57: Replacing The Card Reader

    What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the installation or replacement, go to “Completing the parts replacement” on page 86. Replacing the card reader To replace the card reader, do the following: 1.

  • Page 58: Replacing The Battery

    8. Slide the new card reader into the drive bay until it snaps into position. Figure 29. Installing the card reader 9. Reconnect the card reader cable to Front USB connector 2 on the system board. See “Locating parts on the system board” on page 12. 10.

  • Page 59: Replacing The Power Supply Assembly

    4. Remove the old battery. Figure 30. Removing the old battery 5. Install a new battery. Figure 31. Installing a new battery 6. Reinstall the computer cover and connect the cables. See “Completing the parts replacement” on page 86. Note: When the computer is turned on for the first time after replacing the battery, an error message might be displayed.
  • Page 60 Hazardous moving parts. Keep fingers and other body parts away. CAUTION: Never remove the cover on a power supply or any part that has the following label attached. Hazardous voltage, current, and energy levels are present inside any component that has this label attached.

  • Page 61: Replacing The Heat Sink And Fan Assembly

    9. Install and tighten the four screws to secure the power supply assembly. Note: Use only screws provided by Lenovo. 10. Reconnect the power supply assembly cables to the system board and each of the drives.
  • Page 62 1. Turn off the computer and disconnect all power cords from electrical outlets. 2. Remove the computer cover. See “Removing the computer cover” on page 34. 3. Lay the computer on its side for easier access to the system board. 4.

  • Page 63: Replacing The Microprocessor

    b. Partially tighten screw , then fully tighten screw , and then fully tighten screw 10. Connect the heat sink and fan assembly cable to the microprocessor fan connector on the system board. See “Locating parts on the system board” on page 12. What to do next: •...
  • Page 64 6. Lift the small handle and open the retainer to access the microprocessor Figure 34. Accessing the microprocessor 7. Lift the microprocessor straight up and out of the microprocessor socket. Figure 35. Removing the microprocessor Notes: a. Your microprocessor and socket might look different from the one illustrated. ThinkCentre User Guide...
  • Page 65 b. Note the orientation of the microprocessor in the socket. You can either look for the small triangle on one corner of the microprocessor or note the orientation of the notches on the microprocessor. This is important when installing the new microprocessor on the system board. c.

  • Page 66: Installing The Solid State Drive

    What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the replacement, go to “Completing the parts replacement” on page 86. Installing the solid state drive Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information”...

  • Page 67: Installing Or Replacing The Msata Solid State Drive

    2. To install the solid state drive with the storage converter into the 3.5-inch hard disk drive bracket, flex the bracket and align pin , pin , pin , and pin on the bracket with the corresponding holes in the storage converter. Figure 38.
  • Page 68 1. Insert the mSATA solid state drive into the mini PCI Express slot on the storage converter, and then press the mSATA solid state drive downward. Figure 39. Installing the mSATA solid state drive into the storage converter 2. Install the two screws to secure the mSATA solid state drive to the storage converter. Figure 40.
  • Page 69 3. Slide the mSATA solid state drive storage converter into the card reader drive bay until it snaps into position. Figure 41. Installing the mSATA solid state drive 4. Connect the signal cable and the power cable to the mSATA solid state drive. What to do next: •...
  • Page 70 6. Press the blue retaining clip to remove the mSATA solid state drive storage converter out of the chassis. Figure 42. Removing the mSATA solid state drive storage converter 7. Remove the two screws that secure the mSATA solid state drive from the storage converter. Figure 43.
  • Page 71 8. Pull the mSATA solid state drive from the mini PCI Express slot on the storage converter. Figure 44. Removing the mSATA solid state drive 9. To install a new mSATA solid state drive, insert the mSATA solid state drive into the mini PCI Express slot on the storage converter, and then press the mSATA solid state drive downward.
  • Page 72 10. Install the two screws to secure the mSATA solid state drive to the storage converter. Figure 46. Installing the screws that secure the mSATA solid state drive 11. Slide the mSATA solid state drive storage converter into the card reader drive bay until it snaps into position.

  • Page 73: Replacing The Primary Hard Disk Drive

    Replacing the primary hard disk drive Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information” on page v. This section provides instructions on how to replace the primary hard disk drive. Note: Depending on your model type, your computer might come with a 2.5-inch solid state drive.
  • Page 74 7. To install a new hard disk drive into the blue bracket, flex the bracket and align pin , pin , pin and pin on the bracket with the corresponding holes in the hard disk drive. Do not touch the circuit board on the bottom of the hard disk drive.

  • Page 75: Replacing The Secondary Hard Disk Drive

    Replacing the secondary hard disk drive Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information” on page v. Note: Your computer comes with a secondary hard disk drive bay for installing or replacing a secondary 3.5-inch hard disk drive or a 2.5-inch solid state drive.
  • Page 76 7. To install a new hard disk drive into the blue bracket, flex the bracket and align pin , pin , pin and pin on the bracket with the corresponding holes in the hard disk drive. Do not touch the circuit board on the bottom of the hard disk drive.

  • Page 77: Replacing The Front Fan Assembly

    Replacing the front fan assembly Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information” on page v. This section provides instructions on how to replace the front fan assembly. Note: The front fan assembly is only available in some models. To replace the front fan assembly, do the following: 1.

  • Page 78: Replacing The Rear Fan Assembly

    7. Pull the tips of the rubber mounts until the front fan assembly is secured in place. Figure 55. Installing the front fan assembly 8. Connect the front fan assembly cable to the power fan connector on the system board. 9.
  • Page 79 5. The rear fan assembly is attached to the chassis by four rubber mounts. Remove the rear fan assembly by breaking or cutting the rubber mounts and gently pulling the rear fan assembly out of the chassis. Note: The new rear fan assembly will have four new rubber mounts attached. Figure 56.

  • Page 80: Replacing The Front Audio And Usb Assembly

    7. Pull the tips of the rubber mounts until the rear fan assembly is secured in place. Figure 57. Installing the rear fan assembly 8. Connect the rear fan assembly cable to the system fan connector on the system board. What to do next: •...

  • Page 81: Replacing The Internal Speaker

    5. Disconnect the front audio and USB assembly cables from the system board. See “Locating parts on the system board” on page 12. Note: Ensure that you note the locations of the cables when you disconnect the cables from the system board.
  • Page 82 Note: The internal speaker is only available on some models. To replace the internal speaker, do the following: 1. Turn off the computer and disconnect all power cords from electrical outlets. 2. Remove the computer cover. See “Removing the computer cover” on page 34. 3.

  • Page 83: Replacing The Thermal Sensor

    6. Position the new internal speaker into the four metal clips and push the internal speaker toward the left until it is secured in place. Figure 60. Installing a new internal speaker 7. Connect the internal speaker cable to the system board. See “Locating parts on the system board” on page 12.
  • Page 84 6. From inside the chassis, pivot the upper retaining clip that secures the plastic holder of the thermal sensor downward and then push the clip outward to release the clip. Then disengage the plastic holder holding the thermal sensor from the chassis. Figure 61.

  • Page 85: Replacing The Cover Presence Switch

    8. Insert the connector and cable of the new thermal sensor into the lower hole in the chassis. Then align the two tabs on the plastic holder holding the thermal sensor with the two holes in the chassis, and push the plastic holder until it snaps into position. Figure 62.
  • Page 86 6. Remove the screw that secures the cover presence switch and remove the cover presence switch from the chassis. Figure 63. Removing the cover presence switch ThinkCentre User Guide...

  • Page 87: Replacing The Wifi Units

    7. Position the new cover presence switch so that the screw hole in the cover presence switch is aligned with the corresponding hole in the chassis. Then install the screw to secure the cover presence switch to the chassis. Figure 64. Installing the new cover presence switch 8.
  • Page 88 1. Turn off the computer and disconnect all power cords from electrical outlets. 2. Remove the computer cover. See “Removing the computer cover” on page 34. 3. If your computer comes with a WiFi card module that supports the Bluetooth function, disconnect the Bluetooth cable from the WiFi adapter card.
  • Page 89 4. At the rear of the computer, press the release button to open the PCI card latch Figure 66. Opening the PCI card latch Chapter 5 Installing or replacing hardware...

  • Page 90: Removing The Wifi Card Module

    5. Grasp the WiFi adapter card that is currently installed and gently pull it out of the slot. Figure 67. Removing the WiFi adapter card Note: The card fits tightly into the card slot. If necessary, alternate moving each side of the card a small amount until it is removed from the card slot.
  • Page 91 2. Remove the two screws that secure the WiFi card module to the WiFi adapter card. Figure 69. Removing the screws that secure the WiFi card module 3. Pull the WiFi card module out of the mini PCI Express slot to remove it from the WiFi adapter card. Figure 70.
  • Page 92 1. Insert the WiFi card module into the mini PCI Express slot, and then install the two screws to secure the WiFi card module to the WiFi adapter card. Figure 71. Installing the WiFi card module ThinkCentre User Guide...
  • Page 93 2. Connect the front antenna cable and rear antenna cable to the WiFi card module. Figure 72. Installing the WiFi antenna cables 3. Install the WiFi adapter card into the PCI Express x1 slot on the system board. See “Locating parts on the system board”...

  • Page 94: Installing Or Removing The Rear Wifi Antenna

    What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the installation or replacement, go to “Completing the parts replacement” on page 86. Installing or removing the rear WiFi antenna Attention: Do not open your computer or attempt any repair before reading and understanding the “Important safety information”...

  • Page 95: Installing Or Removing The Front Wifi Antenna

    2. Straighten the rear WiFi antenna so that it can be more easily twisted. 3. Hold the thicker end of the rear WiFi antenna and unscrew the WiFi antenna from the rear of the computer. Figure 75. Removing the rear WiFi antenna What to do next: •...
  • Page 96 Figure 76. Peeling off the paper that protects the sticker 5. Stick the front antenna to the front panel as shown. Then insert the front antenna cable through the hole in the front panel. Figure 77. Installing the front WiFi antenna 6.

  • Page 97: Replacing The Keyboard Or Mouse

    What to do next: • To work with another piece of hardware, go to the appropriate section. • To complete the installation or replacement, go to “Completing the parts replacement” on page 86. Removing the front WiFi antenna To remove the front WiFi antenna, do the following: 1.

  • Page 98: Completing The Parts Replacement

    3. Disconnect the old keyboard cable or mouse cable from the computer. 4. Connect a new keyboard or mouse to one of the USB connectors on the computer. Depending on where you want to connect the new keyboard or mouse, see “Locating connectors, controls, and indicators on the front of your computer”...

  • Page 99: Obtaining Device Drivers

    9. To update your configuration, refer to Chapter 7 “Using the Setup Utility program” on page 97. Note: In most areas of the world, Lenovo requires the return of the defective Customer Replaceable Unit (CRU). Information about this will come with the CRU or will come a few days after the CRU arrives.
  • Page 100 ThinkCentre User Guide...

  • Page 101: Chapter 6. Recovery Information

    Recovery program or the Product Recovery program installed. If the Enhanced Backup and Restore icon in the Lenovo ThinkVantage Tools program is dimmed, it indicates that you need to install the Rescue and Recovery program manually before enabling its features. To install the Rescue and Recovery program, do the following: a.

  • Page 102: Using Recovery Media

    To create recovery media on the Windows 7 operating system, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ Factory Recovery Disks. Then, follow the instructions on the screen. Using recovery media This section provides instructions on how to use recovery media.

  • Page 103: Performing A Recovery Operation

    To perform a recovery operation using the Rescue and Recovery program on the Windows 7 operating system, do the following: 1. From the Windows desktop, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ Enhanced Backup and Restore. The Rescue and Recovery program opens.

  • Page 104: Creating And Using A Rescue Medium

    This section provides instructions on how to create a rescue medium. To create a rescue medium on the Windows 7 operating system, do the following: 1. From the Windows desktop, click Start ➙ All Programs ➙ Lenovo ThinkVantage Tools ➙ Enhanced Backup and Restore. The Rescue and Recovery program opens.

  • Page 105: Reinstalling Preinstalled Applications And Device Drivers

    Reinstalling preinstalled applications This section provides instructions on how to reinstall preinstalled applications. To reinstall the selected applications preinstalled on your Lenovo computer, do the following: 1. Turn on the computer. 2. Go to the C:\SWTOOLS directory. 3. Open the apps folder. Within the apps folder, there are several subfolders named for various applications installed in your computer.

  • Page 106: Reinstalling Software Programs

    • To reinstall most commercially available programs in your system, see Microsoft Windows help system for more information. • To reinstall selected application programs that came preinstalled from Lenovo, do the following: 1. Turn on the computer. 2. Go to the C:\SWTOOLS directory.
  • Page 107 It is important to create a rescue medium and a set of recovery media as early as possible and store them in a safe place for future use. Chapter 6 Recovery information...
  • Page 108 ThinkCentre User Guide...

  • Page 109: Chapter 7. Using The Setup Utility Program

    Using passwords By using the Setup Utility program, you can set passwords to prevent unauthorized access to your computer and data. The following types of passwords are available: • Power-On Password © Copyright Lenovo 2012...

  • Page 110: Password Considerations

    • Administrator Password • Hard Disk Password You do not have to set any passwords to use your computer. However, using passwords improves computing security. If you decide to set any passwords, read the following sections. Password considerations A password can be any combination of up to 64 alphabetic and numeric characters. For security reasons, it is recommended to use a strong password that cannot be easily compromised.

  • Page 111: Erasing Lost Or Forgotten Passwords (Clearing Cmos)

    2. From the Setup Utility program main menu, select Security. 3. Depending on the password type, select Set Power-On Password, Set Administrator Password, or Hard Disk Password. 4. Follow the instructions on the right side of the screen to set, change, or delete a password. Note: A password can be any combination of up to 64 alphabetic and numeric characters.

  • Page 112: Selecting A Startup Device

    Selecting a startup device If your computer does not start up from a device such as the disc or hard disk drive as expected, do one of the following to select the startup device you want. Selecting a temporary startup device Use this procedure to select a temporary startup device.

  • Page 113: Ice Performance Mode

    1. Start the Setup Utility program. 2. From the Setup Utility program main menu, select Power ➙ Automatic Power On, and press Enter. 3. Select Wake Up on Alarm and press Enter. Then follow the instructions on the screen. 4. Press F10 to save changes and exit the Setup Utility program. Press Enter when prompted to confirm the exit.

  • Page 114: Exiting The Setup Utility Program

    2. From the Setup Utility program main menu, select Power. 3. Select Intelligent Cooling Engine (ICE). The Intelligent Cooling Engine (ICE) window is displayed. 4. Select ICE Thermal Alert. The ICE Thermal Alert window is displayed. 5. Select Enabled or Disabled as desired. 6.

  • Page 115: Chapter 8. Updating System Programs

    Utility program by starting your computer with a system-program-update disc or running a special update program from your operating system. Lenovo might make changes and enhancements to the POST and BIOS. When updates are released, they are available as downloadable files on the Lenovo Web site at http://www.lenovo.com. Instructions for using the POST and BIOS updates are available in a TXT file that is included with the update files.

  • Page 116: Updating (Flashing) The Bios From Your Operating System

    Updating (flashing) the BIOS from your operating system Note: Because Lenovo makes constant improvements to its Web sites, the Web page contents are subject to change without notice, including the contents referenced in the following procedure. To update (flash) the BIOS from your operating system, do the following: 1.

  • Page 117: Chapter 9. Preventing Problems

    Attention: Do not download updated device drivers from the Windows Update Web site. The device drivers provided on the Windows Web site have not been tested by Lenovo and using them might cause unexpected problems. Obtain updated device drivers from Lenovo.

  • Page 118: Using System Update

    The System Update program helps you keep the software on your computer up-to-date. Update packages are stored on Lenovo servers and can be downloaded from the Lenovo Support Web site. Update packages can contain applications, device drivers, BIOS flashes, or software updates. When the System Update...

  • Page 119: Cleaning Your Computer

    Cleaning your computer It is a good practice to clean your computer periodically to protect the surfaces and ensure trouble-free operation. CAUTION: Be sure to turn off the computer and monitor power switches before cleaning the computer and monitor screen. Computer Use only mild cleaning solutions and a damp cloth to clean the painted surfaces of the computer.

  • Page 120: Good Maintenance Practices

    A log book can help you or a Lenovo technician determine if a problem is related to change in hardware, change in software, or some other action that might have taken place.

  • Page 121: Chapter 10. Troubleshooting And Diagnostics

    Note: If you cannot correct the problem, have the computer serviced. For a list of service and support telephone numbers, refer to the Safety and Warranty Guide that comes with your computer or go to the Lenovo Support Web site at http://www.lenovo.com/support/phone. Symptom...

  • Page 122: Troubleshooting Procedure

    See Chapter 11 “Getting information, help, and service” on page 127 for more information. • If you are unable to run the diagnostic program, contact the Lenovo Customer Support Center. See Chapter 11 “Getting information, help, and service” on page 127 for more information.

  • Page 123: Audio Problems

    Select the problem your computer is experiencing from the following list: • “Audio problems” on page 111 • “CD problems” on page 112 • “DVD problems” on page 113 • “Intermittent problems” on page 115 • “Keyboard, mouse, or pointing device problems” on page 115 •...

  • Page 124: Cd Problems

    Refer to the documentation that comes with the application or game for instructions on setting sound-card settings. • If these actions do not correct the problem, run the Lenovo Solution Center program. If you need technical assistance, see Chapter 11 “Getting information, help, and service” on page 127.

  • Page 125: Dvd Problems

    Note that on some models the startup sequence is permanently set and cannot be changed. If these actions do not correct the problem, run the Lenovo Solution Center program. If you need technical assistance, see Chapter 11 “Getting information, help, and service” on page 127.
  • Page 126 If these actions do not correct the problem, run the Lenovo Solution Center program. If you need technical assistance, see Chapter 11 “Getting information, help, and service” on page 127. DVD movie will not play Symptom: DVD movie will not play.

  • Page 127: Intermittent Problems

    • If SCSI devices are installed, verify that the last external device in each SCSI chain is terminated correctly. (See your SCSI documentation.) If these actions do not correct the problem, run the Lenovo Solution Center program. If you need technical assistance, see Chapter 11 “Getting information, help, and service” on page 127.

  • Page 128: Monitor Problems

    See “Enabling or disabling a device” on page 99. If these actions do not correct the problem, run the Lenovo Solution Center program. If you need technical assistance, see Chapter 11 “Getting information, help, and service” on page 127.
  • Page 129 If these actions do not correct the problem, run the Lenovo Solution Center program. If you need technical assistance, see Chapter 11 “Getting information, help, and service” on page 127.

  • Page 130: Networking Problems

    2. Adjust the placement of the monitor and other devices so that they are at least 305 mm (12 inches) apart. 3. Turn on the monitor. • You can reset the refresh rate through your operating system Control Panel: On the Windows 7 operating system, click Start ➙ Control Panel ➙ Hardware and Sound ➙ Adjust screen resolution ➙...
  • Page 131 • The cable is installed properly. The network cable must be securely connected to both the Ethernet connector of your computer and the RJ45 connector of the hub. The maximum allowable distance from the computer to hub is 100 meters. If the cable is connected and the distance is within acceptable limits but the problem persists, try a different cable.
  • Page 132 Actions: • Try another cable. • Ensure that the link partner is set to auto-negotiate. • Ensure that the switch is 802.3ab-compliant (gigabit over copper). A wireless LAN problem Symptom: You cannot connect using the built-in wireless networking card. Actions: •...

  • Page 133: Option Problems

    If these actions do not correct the problem, run the Lenovo Solution Center program. If you need technical assistance, see Chapter 11 “Getting information, help, and service” on page 127.

  • Page 134: Performance And Lockup Problems

    Performance and lockup problems Poor performance and lockup problems can be a result of any of the following: • “Insufficient free hard disk drive space” on page 122 • “Excessive number of fragmented files” on page 122 • “Insufficient memory” on page 123 Make a selection from the above list to find out more about the corrective actions you can take.

  • Page 135: Printer Problems

    127. For step-by-step instructions on installing memory, see “Installing or replacing a memory module” on page 38. If these actions do not correct the problem, run the Lenovo Solution Center program. If you need technical assistance, see Chapter 11 “Getting information, help, and service” on page 127.

  • Page 136: Software Problems

    • Ensure that the serial-port adapter, if you added one, is properly installed and firmly seated. If these actions do not correct the problem, run the Lenovo Solution Center program. If you need technical assistance, see Chapter 11 “Getting information, help, and service” on page 127.

  • Page 137: Usb Problems

    Note: If you are unable to isolate and repair the problem yourself after running the program, save and print the log files created by the program. You will need the log files when you speak to a Lenovo technical support representative.
  • Page 138 ThinkCentre User Guide...

  • Page 139: Chapter 11. Getting Information, Help, And Service

    You can use the information in this section to access useful resources relating to your computing needs. Lenovo ThinkVantage Tools The Lenovo ThinkVantage Tools program guides you to a host of information sources and provides easy access to various tools to help you work more easily and securely.

  • Page 140: Lenovo Support Web Site

    Most computers come with a diagnostic program that help you identify hardware problems. You can also get the latest technical information and download device drivers and updates from Lenovo Support Web site at: http://www.lenovo.com/support...

  • Page 141: Using Other Services

    Service availability and service name might vary by country or region. For more information about these services, go to the Lenovo Web site at: http://www.lenovo.com...
  • Page 142 ThinkCentre User Guide...

  • Page 143: Appendix A. Notices

    Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.

  • Page 144: Trademarks

    Trademarks The following terms are trademarks of Lenovo in the United States, other countries, or both: Lenovo The Lenovo logo Rescue and Recovery ThinkCentre ThinkVantage Microsoft, Windows, and Windows Vista are trademarks of the Microsoft group of companies. Intel, Intel Core, Celeron, and Pentium are trademarks of Intel Corporation in the United States, other countries, or both.

  • Page 145: Appendix B. Regulatory Information

    • Consult an authorized dealer or service representative for help. Lenovo is not responsible for any radio or television interference caused by using other than specified or recommended cables and connectors or by unauthorized changes or modifications to this equipment.
  • Page 146 Geräte der Klasse B. Dieses Gerät ist berechtigt, in Übereinstimmung mit dem Deutschen EMVG das EG-Konformitätszeichen - CE - zu führen. Verantwortlich für die Konformitätserklärung nach Paragraf 5 des EMVG ist die Lenovo (Deutschland) GmbH, Gropiusplatz 10, D-70563 Stuttgart. Informationen in Hinsicht EMVG Paragraf 4 Abs. (1) 4: Das Gerät erfüllt die Schutzanforderungen nach EN 55024 und EN 55022 Klasse B.

  • Page 147: Additional Regulatory Information

    All regulatory notices are available on the Lenovo Support Web site in electronic format. To access electronic copies of the documentation, go to http://www.lenovo.com/support and click User Guides and Manuals.
  • Page 148 ThinkCentre User Guide...

  • Page 149: Appendix C. Weee And Recycling Information

    Lenovo encourages owners of information technology (IT) equipment to responsibly recycle their equipment when it is no longer needed. Lenovo offers a variety of programs and services to assist equipment owners in recycling their IT products. For information on recycling Lenovo products, go to: http://www.lenovo.com/recycling...

  • Page 150: Recycling Information For Brazil

    If you want to replace it with a new one, contact your place of purchase or ask for a repair service provided by Lenovo. If you have replaced it by yourself and want to dispose of the disused lithium battery, insulate it with vinyl tape, contact your place of purchase, and follow their instructions.

  • Page 151: Battery Recycling Information For The European Union

    Customer participation is important to minimize any potential effects of batteries and accumulators on the environment and human health due to the potential presence of hazardous substances. For proper collection and treatment, go to: http://www.lenovo.com/recycling Appendix C. WEEE and recycling information...
  • Page 152 ThinkCentre User Guide...

  • Page 153: Appendix D. Ek Bilgiler

    Appendix D. Ek Bilgiler 1. İmalatçı ya da ithalatçı firmaya ilişkin bilgiler: Ürünün ithalatçı firması, Lenovo Technology B.V. Merkezi Hollanda Türkiye İstanbul Şubesi’dir. Adresi ve telefonu şöyledir: Uner Plaza Eski Üsküdar Yolu Erkut Sokak. No: 4 / 1 Kat: 3 Kozyatağı...
  • Page 154 13. İthal edilmiş mallarda, yurt dışındaki üretici firmanın unvanı ve açık adresi ile diğer erişim bilgileri (telefon, telefaks ve e-posta vb.): Lenovo (Singapore) Pte. Ltd. 151 Lorong Chuan No: 02-01 New Tech Park Singapore, 556741...

  • Page 155: Appendix E. Servis Istasyonlari

    Faks no: 312 426 72 30 Meteksan Sistem ve Bilgisayar Teknolojileri A.Ş. Adresi: Oğuzlar Mah. 34 Sokak No: 14 Balgat Ankara Posta kodu: 06520 Web Adresi: http://www.destek.as/ Telefon: 312 295 21 28 Faks no: 312 295 21 20 © Copyright Lenovo 2012...
  • Page 156 Probil Bilgi İşlem Destek ve Dan.San. ve Tic. A.Ş. Adresi: Teknoloji Geliştirme Bölgesi, ODTÜ Ofis Bina, Batı Cephe A-1 ODTÜ / Ankara Posta kodu: 06531 Web Adresi: http://www.probil.com.tr/ Telefon: 312 210 18 08 Faks no: 312 210 18 05 ANTALYA Bilser Bilgi İşlem Tic.
  • Page 157 ERZİNCAN Erzincan Bigisayar Adresi: Hükümet Caddesi, No:33/1 Erzincan Web Adresi: http://www.erzincanbilgisayar.com/ Telefon: 446 223 89 87 Faks no: 446 224 24 34 ERZURUM Şark Bilgisayar Elektronik San. ve Tic. Ltd. Şti. Adresi: Yukarı Mumcu Caddesi, No:9 Erzurum Posta kodu: 25100 Web Adresi: http://www.sarkbil.com.tr/ Telefon: 442 234 21 02 / 04 Faks no: 442 218 21 07...
  • Page 158 IĞDIR Ebru Elektronik ve Bilgisayar Sistemleri Adresi: Atatürk Caddesi, No:261 Iğdır Posta kodu: 76000 Web Adresi: http://www.ebruelektronik.com/ Telefon: 476 227 76 66 / 476 227 08 43 / 476 227 08 44 Faks no: 476 227 76 66 İSTANBUL Bilgi Birikim Sistemleri Elktr. ve Bilg. Endüstrisi Müh.
  • Page 159 Novatek Bilgisayar Sistemleri San.ve Tic.Ltd. Şti. Adresi: Raşit Rıza Sokak, Yıldırım İş Hanı, No: 1 Kat: 1 Mecidiyeköy İstanbul Posta Kodu: 80300 Web Adresi: http://www.novateknoloji.com/ Telefon: 212 356 75 77 Faks no: 212 356 75 88 Peritus Bilgisayar Sist. Dış Tic.San.Ltd. Şti. Adresi: Ziverbey Eğitim Mahallesi, Poyraz Sokak, Sadıkoğlu İş...
  • Page 160 IBM Türk Ltd. Şti. Adresi: Ankara Asfaltı No: 7 Bayraklı İzmir Web Adresi: http://www.tr.ibm.com/ Telefon: 232 462 27 00 Faks no: 232 486 69 23 Probil Bilgi İşlem Destek ve Dan.San. ve Tic. A.Ş. Adresi: Şair Eşref Bulvarı, Huzur İşhanı, No:27/2 Kat:2 Alsancak İzmir Posta kodu: 35210 Web Adresi: http://www.probil.com.tr/...
  • Page 161 ŞANLIURFA Bilban Bilgisayar Eğitim Tic. San. Ltd. Şti. Adresi: Kızılay İşhanı, Kat:1-2 Şanlıurfa Web Adresi: http://www.bilban.com.tr/ Telefon: 414 215 05 52 Faks no: 414 212 22 12 TRABZON IBM Türk Ltd. Şti. Adresi: Kahramanmaraş Cad. İpekyolu İş Merk. Kat:4 No: 7 Trabzon Web Adresi: http://www.tr.ibm.com/ Telefon: 362 230 88 52 Faks no: 362 230 88 52...
  • Page 162 ThinkCentre User Guide...

  • Page 163: Index

    Help and Support deleting a password Description important safety information device drivers information devices, handling static-sensitive getting diagnostics program, using important safety diagnostics, troubleshooting resources DisplayPort connector safety documentation, using warranty © Copyright Lenovo 2012...
  • Page 164 WiFi antenna, installing, removing recovering Lenovo Solution Center from a POST/BIOS update failure Lenovo ThinkVantage Tools software Lenovo Welcome 6, 127 recovery locating components...
  • Page 165 Setup Utility VGA monitor connector video subsystem viewing and changing settings warranty information WiFi units, WiFi adapter card, WiFi card module, WiFi antenna cable, replacing workspace, backup and recovery © Copyright Lenovo 2012...
  • Page 166 ThinkCentre User Guide...

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