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Dell PowerEdge T420 Owner's Manual
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Dell PowerEdge T420 Owner's Manual

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Dell PowerEdge T420 Systems
Owner's Manual
Regulatory Model: E20S Series
Regulatory Type: E20S001

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Summary of Contents for Dell PowerEdge T420

  • Page 1 Dell PowerEdge T420 Systems Owner's Manual Regulatory Model: E20S Series Regulatory Type: E20S001...
  • Page 2 CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2013 Dell Inc. All Rights Reserved. Trademarks used in this text: Dell , the Dell logo, Dell Boomi...

  • Page 3: Table Of Contents

    Contents 1 About Your System........................9 ....................9 Front-Panel Features And Indicators—Tower Mode ....................14 Front-Panel Features And Indicators—Rack Mode ..............................15 LCD Panel Features ..............................16 Home Screen ..............................16 Setup Menu ............................... 17 View Menu ..............................17 Diagnostic Indicators ..........................19 Hard-Drive Indicator Patterns ........................
  • Page 4 ........................... 36 Entering The UEFI Boot Manager ...................... 37 Using The Boot Manager Navigation Keys ............................37 Boot Manager Screen ............................... 38 UEFI Boot Menu ..........................38 Embedded System Management ..............................38 iDRAC Settings Utility ........................38 Entering The iDRAC Settings Utility ........................38 Changing The Thermal Settings 3 Installing System Components....................41 ..............................
  • Page 5 ......................60 Removing The Internal Hard-Drive Bay ......................61 Installing The Internal Hard-Drive Bay ........................61 Removing A Cabled Hard Drive ......................... 62 Installing A Cabled Hard Drive ............................63 Hard-Drive Backplane ......................63 Removing The Hard-Drive Backplane ....................... 69 Installing The Hard-Drive Backplane .............................70 Four-Slot Hard-Drive Blank ......................70...
  • Page 6 ..........................95 Installing An Internal SD Card ................................96 Processors .............................96 Removing A Processor ............................98 Installing A Processor ..........................99 Redundant AC Power Supply .....................100 Removing A Redundant AC Power Supply ...................... 101 Installing A Redundant AC Power Supply ....................... 101 Removing The Power Supply Blank ........................
  • Page 7 Troubleshooting Expansion Cards ..........................135 Troubleshooting Processor 6 Using System Diagnostics..................... 137 ............................137 Dell Online Diagnostics ........................137 Dell Embedded System Diagnostics ..................137 When To Use The Embedded System Diagnostics ....................137 Running The Embedded System Diagnostics ........................... 138 System Diagnostic Controls 7 Jumpers And Connectors......................
  • Page 8 ............................165 Diagnostic Messages ..............................165 Alert Messages 10 Getting Help..........................167 ..............................167 Contacting Dell...

  • Page 9: About Your System

    About Your System Front-Panel Features And Indicators—Tower Mode Figure 1. Front-Panel Features and Indicators—2.5 Inch Hot-Swappable Hard-Drive Chassis...
  • Page 10 Figure 2. Front-Panel Features and Indicators—3.5 Inch Hot-Swappable Hard-Drive Chassis Item Indicator, Button, or Icon Description Connector Tape drive (optional) One optional 5.25 inch tape drive. NOTE: If your system is installed with a double-width GPU card, the system supports only one 5.25 inch removable media storage device.
  • Page 11 If the system stops responding during POST, press and hold the system ID button for more than five seconds to enter BIOS progress mode. To reset integrated Dell Remote Access Controller (iDRAC) (if not disabled in F2 iDRAC setup), press and hold for more than 15 seconds.
  • Page 12 Item Indicator, Button, or Icon Description Connector • Up to sixteen 2.5 inch hot-swappable hard drives Figure 3. Front-Panel Features and Indicators—3.5 Inch Cabled Hard-Drive Chassis NOTE: Cabled hard-drive systems are not rackable. Item Indicator, Button, or Icon Description Connector Tape drive (optional) One optional 5.25 inch tape drive.
  • Page 13 Item Indicator, Button, or Icon Description Connector Power-on indicator, power The power-on indicator lights when the system power is button on. The power button controls the power supply output to the system. NOTE: On ACPI-compliant operating systems, turning off the system using the power button causes the system to perform a graceful shutdown before power to the system is turned off.

  • Page 14: Front-Panel Features And Indicators-Rack Mode

    Front-Panel Features And Indicators—Rack Mode Figure 4. Front-Panel Features and Indicators NOTE: Only systems with hot-swappable hard drives are rackable. Item Indicator, Button, or Icon Description Connector Power-on indicator, power The power-on indicator lights when the system power is button on.

  • Page 15: Lcd Panel Features

    Item Indicator, Button, or Icon Description Connector LCD menu buttons Allow you to navigate the control panel LCD menu. Information tag A slide-out label panel which allows you to record system information such as Service Tag, NIC, MAC address, and so on.

  • Page 16: Home Screen

    • The LCD backlight remains off if LCD messaging is turned off through the iDRAC utility, the LCD panel, or other tools. Figure 5. LCD Panel Features Item Button Description Left Moves the cursor back in one-step increments. Select Selects the menu item highlighted by the cursor. Right Moves the cursor forward in one-step increments.

  • Page 17: View Menu

    Option Description Set home Select the default information to be displayed on the LCD Home screen. See View Menu to see the options and option items that can be set as the default on the Home screen. View Menu NOTE: When you select an option in the View menu, you must confirm the option before proceeding to the next action.
  • Page 18 Hard-drive Indicator Condition Corrective Action The indicator lights None required. green to indicate hard-drive activity. Electrical Indicator Condition Corrective Action The indicator blinks See the System Event Log or system messages for the specific issue. amber if the system If it is due to a problem with the power supply, check the LED on the experiences an power supply.

  • Page 19: Hard-Drive Indicator Patterns

    PCIe Indicator Condition Corrective Action The indicator blinks Restart the system. Update any required drivers for the PCIe card. amber if a PCIe card Re-install the card. If the problem persists, see Getting Help. experiences an error. Hard-Drive Indicator Patterns Figure 6.

  • Page 20: Back-Panel Features And Indicators

    Drive-Status Condition Indicator Pattern (RAID Only) Blinks green three Rebuild aborted seconds, amber three seconds, and off six seconds Back-Panel Features And Indicators Figure 7. Back-Panel Features and Indicators...
  • Page 21 Item Indicator, Button, or Icon Description Connector Power supplies (PSU1 and Redundant power Up to two 495 W, 750 W, or 1100 PSU2) supply W redundant AC power supplies. Non-redundant One 550 W non-redundant AC power supply power supply. NOTE: Non-redundant power supply is supported in systems with cabled hard drives and systems with an...

  • Page 22: Nic Indicator Codes

    NIC Indicator Codes Figure 8. NIC Indicator link indicator activity indicator Indicator Indicator Code Link and activity The NIC is not connected to the network. indicators are off Link indicator is The NIC is connected to a valid network at its maximum port speed (1 Gbps or 10 Gbps). green Link indicator is The NIC is connected to a valid network at less than its maximum port speed.

  • Page 23: Power Indicator Codes For Non-Redundant Power Supply

    Power Indicator Condition Pattern Not lit Power is not connected. Green A valid power source is connected to the power supply and the power supply is operational. Flashing amber Indicates a problem with the power supply. CAUTION: When correcting a power supply mismatch, replace only the power supply with the flashing indicator.

  • Page 24: Other Information You May Need

    • For the full name of an abbreviation or acronym used in this document, see the Glossary at www.dell.com/support/ manuals. NOTE: Always check for updates on www.dell.com/support/manuals and read the updates first because they often...

  • Page 25: Using The System Setup And Boot Manager

    The exact LC2 feature set is determined by the iDRAC license purchased. For more information, see the Dell LC2 documentation. Enters the BIOS Boot Manager or the Unified Extensible <F11>...

  • Page 26: Entering System Setup

    NOTE: Operating systems must be UEFI-compatible to be installed from the UEFI boot mode. DOS and 32-bit operating systems do not support UEFI and can only be installed from the BIOS boot mode. NOTE: For the latest information on supported operating systems, go to dell.com/ossupport. Entering System Setup Turn on or restart your system.

  • Page 27: System Setup Options

    System Setup Options System Setup Main Screen NOTE: Press <Alt><F> to reset the BIOS or UEFI settings to their default settings. Menu Item Description System BIOS This option is used to view and configure BIOS settings. iDRAC Settings This option is used to view and configure iDRAC settings. Device Settings This option is used to view and configure device settings.

  • Page 28: Memory Settings Screen

    NOTE: The Memory Operating Mode can have different defaults and available options based on the memory configuration. NOTE: The Dell Fault Resilient Mode establishes an area of memory that is fault resilient. This mode can be used by an operating system that supports the feature to load critical applications or enables the operating system kernel to maximize system availability.
  • Page 29 Menu Item Description NOTE: The QPI speed option displays only when both the processors are installed. Alternate RTID Allows you to allocate more RTIDs to the remote socket increasing cache performance (Requestor between the sockets or work in normal mode for NUMA. By default, the Alternate RTID Transaction ID) (Requestor Transaction ID) Setting is set to Disabled.

  • Page 30: Sata Settings Screen

    SATA Settings Screen Menu Item Description Embedded SATA Allows the embedded SATA to be set to Off, ATA, AHCI, or RAID modes. By default, the Embedded SATA option is set to AHCI. Port A Auto enables BIOS support for the device attached to SATA port A. Off disables BIOS support for the device.

  • Page 31: Integrated Devices Screen

    Integrated Devices Screen Menu Item Description User Accessible USB Allows you enable or disable the user accessible USB ports. Selecting Only Back Ports On Ports disables the front USB ports and selecting All Ports Off disables both front and back USB ports. By default, the User Accessible USB Ports option is set to All Ports On.

  • Page 32: System Profile Settings Screen

    Custom. By default, the System Profile option is set to Performance Per Watt Optimized (DAPC). DAPC is Dell Active Power Controller. NOTE: The following parameters are available only when the System Profile is set to Custom.

  • Page 33: System Security Screen

    Menu Item Description NOTE: When C States is enabled in Custom mode, changing the Monitor/Mwait setting does not impact system power/performance. Memory Patrol Scrub Allows you to set the memory patrol scrub frequency. By default, the Memory Patrol Scrub option is set to Standard. Memory Refresh Rate Allows you to set the memory refresh rate.

  • Page 34: Miscellaneous Settings

    Menu Item Description NMI Button Allows you to enable or disable the NMI button on the front of the system. By default, the NMI Button option is set to Disabled. AC Power Recovery Allows you to set how the system reacts after AC power is restored to the system. By default, the AC Power Recovery option is set to Last.

  • Page 35: Assigning A System And/Or Setup Password

    Assigning A System And/Or Setup Password NOTE: The password jumper enables or disables the System Password and Setup Password features. For more information on the password jumper settings, see System Board Jumper Settings. You can assign a new System Password and/or Setup Password or change an existing System Password and/or Setup Password only when the password jumper setting is enabled and Password Status is Unlocked.

  • Page 36: Using Your System Password To Secure Your System

    In the System Security screen, verify that Password Status is Unlocked. Select System Password, alter or delete the existing system password and press <Enter> or <Tab>. Select Setup Password, alter or delete the existing setup password and press <Enter> or <Tab>. NOTE: If you change the System and/or Setup password a message prompts you to re-enter the new password.

  • Page 37: Using The Boot Manager Navigation Keys

    Displays a list of the drivers installed on the system and their health status. Launch System Setup Enables you to access the System Setup. System Utilities Enables you to access the BIOS Update File Explorer, run the Dell Diagnostics program, and reboot the system.

  • Page 38: Uefi Boot Menu

    Sets a one-time boot option not included in the boot option list. Embedded System Management The Dell Lifecycle Controller provides advanced embedded systems management throughout the server’s lifecycle. The Lifecycle Controller can be started during the boot sequence and can function independently of the operating system.
  • Page 39 NOTE: When the User Option is set to the default Auto setting, the user option cannot be modified. Set the Maximum Air Exhaust Temperature or the Fan Speed Offset fields. Click Back → Finish → Yes.

  • Page 41: Installing System Components

    Installing System Components Recommended Tools You may need the following items to perform the procedures in this section: • Key to the system keylock • #1 and #2 Phillips screwdrivers • Wrist grounding strap connected to ground Front Bezel (Optional) Installing The Front Bezel Insert the bezel tabs into the bezel tab slots in the chassis.

  • Page 42: Removing The Front Bezel

    Figure 11. Removing and Installing the Front Bezel system front bezel keylock release latch Removing The Front Bezel Insert the bezel key in the keylock. Keeping the keylock pressed with the bezel key, rotate the keylock to the unlocked position. Press down on the release latch at the top of the bezel.

  • Page 43: Removing The System Feet

    Removing The System Feet NOTE: It is recommended that you remove the system feet only when you are converting the system from the tower mode to the rack mode, or when you are replacing the system feet with the wheel assembly. Rotate the system feet inward.

  • Page 44: Removing The Wheel Assembly

    • Wheel assembly units (front and back) • Two screws for the wheel assembly units • Support unit with two screws Removing The Wheel Assembly Lay the system on a sturdy, stable surface with the wheel assembly extending off the edge of the surface. Remove the two screws securing the support unit to the base of the chassis and pull out the support unit.

  • Page 45: Installing The Wheel Assembly

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 46: Closing The System

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 47 NOTE: Components that are hot-swappable are marked orange and touch-points on the components are marked blue. Figure 15. Inside the System—With Hot-Swappable Hard Drives power interposer board heat sink for processor 2 PCIe card holder (optional) expansion card slots (6) cooling shroud heat sink for processor 1 internal cooling fan...

  • Page 48: Optical Drives And Tape Drives (Optional)

    NOTE: If your system is installed with a double-width GPU card, the system supports only one 5.25 inch removal media storage. NOTE: An optical drive may be replaced by a Dell PowerVault RD1000 removable media device. For systems with hot-swappable hard drives, the optical and tape drives can be configured as follows:...

  • Page 49: Removing The Optical Drive Or Tape Drive

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 50 Figure 17. Removing and Installing the Optical Drive or Tape Drive optical drive tape drive release latch...
  • Page 51 Figure 18. Cabling—Optical Drive and Tape Drive connector for power cable extension optical drive 2 power connector mini-SAS connector on PERC card optical drive 2 data connector ODD2/TBU connector on system board optical drive 1 power connector ODD1/TBU connector on system board 10.

  • Page 52: Installing The Optical Drive Or Tape Drive

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 53: Installing The Cooling Shroud

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 54: Hard Drives-Hot-Swappable

    CAUTION: Do not operate the system with the cover removed for a duration exceeding 5 minutes. NOTE: For proper seating of the cooling shroud in the system chassis, ensure that the cables inside the system are routed along the chassis wall and secured using the cable securing clips. Align the two slots on the cooling shroud with the tabs on the internal cooling fan.

  • Page 55: Installing A Hot-Swap Hard Drive

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 56: Removing A 2.5 Inch Hard-Drive Blank

    Removing A 2.5 Inch Hard-Drive Blank CAUTION: To maintain proper system cooling, all empty hard-drive slots must have hard-drive blanks installed. If installed, remove the front bezel. Press the release button and slide the hard-drive blank out until it is free of the hard-drive slot. Figure 21.

  • Page 57: Installing A 3.5 Inch Hard-Drive Blank

    Figure 22. Removing and Installing a 3.5 Inch Hard-Drive Blank hard-drive blank release button Installing A 3.5 Inch Hard-Drive Blank If installed, remove the front bezel. Insert the hard-drive blank into the hard-drive slot until the release button clicks into place. If applicable, install the front bezel.

  • Page 58: Installing A 2.5 Inch Hard Drive Into A 3.5 Inch Hard-Drive Adapter

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 59: Installing A Hard Drive Or A Hard-Drive Adapter Into A Hard-Drive Carrier

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 60: Removing The Internal Hard-Drive Bay

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 61: Installing The Internal Hard-Drive Bay

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 62: Installing A Cabled Hard Drive

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 63: Hard-Drive Backplane

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 64 Figure 28. Removing and Installing an x8 Hard-Drive Backplane x8 hard-drive backplane release pin hooks (11)
  • Page 65 Figure 29. Connectors on an x8 Hard-Drive Backplane SAS B connector SAS A connector power connector for the optical and tape I2C connector drives backplane power connector...
  • Page 66 Figure 30. Cabling—x8 Hard-Drive Backplane power connector SAS A connector on backplane SAS A connector on system board backplane power connector I2C connector on system board I2C connector on backplane...
  • Page 67 Figure 31. Removing and Installing an x16 Hard-Drive Backplane x16 hard-drive backplane release pin hooks (7)
  • Page 68 Figure 32. Connectors on an x16 Hard-Drive Backplane backplane power connector primary SAS connectors (A and B) backplane secondary SAS connectors (A1 and B1) power connector for the optical and tape drives I2C connector...

  • Page 69: Installing The Hard-Drive Backplane

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 70: Four-Slot Hard-Drive Blank

    Close the system. If applicable, place the system upright on a flat, stable surface and rotate the system feet outward. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. If applicable, install the front bezel. Four-Slot Hard-Drive Blank Systems with x8 hard-drive backplanes configured for software RAID support only four hard drives.

  • Page 71: Installing A Four-Slot Hard-Drive Blank

    Figure 34. Installing and Removing the Four-Slot Hard-Drive Blank four-slot hard-drive blank release tab screwdriver Installing A Four-Slot Hard-Drive Blank Locate the hard drive slots numbered from four to seven. Insert the four-slot hard-drive blank into the hard-drive slot, and push it until the release tabs click into place. Close the system.
  • Page 72 • number of DIMMs populated per channel • DIMM operating voltage • system profile selected (for example, Performance Optimized, Custom, or Dense Configuration Optimized) • maximum supported DIMM frequency of the processor The following table shows the memory populations and operating frequencies for the supported configurations. DIMM Type DIMMs Operating Frequency (in MT/s)

  • Page 73: General Memory Module Installation Guidelines

    Figure 35. Memory Socket Locations Processor 1 channel 1: memory sockets A1 and A4 channel 2: memory sockets A2 and A5 channel 3: memory sockets A3 and A6 Processor 2 channel 1: memory sockets B1 and B4 channel 2: memory sockets B2 and B5 channel 3: memory sockets B3 and B6 General Memory Module Installation Guidelines This system supports Flexible Memory Configuration, enabling the system to be configured and run in any valid chipset...

  • Page 74: Mode-Specific Guidelines

    • Populate all sockets with white release tabs first and then black. • Populate the sockets by highest rank count in the following order - first in sockets with white release levers and then black. For example, if you want to mix quad-rank and dual-rank DIMMs, populate quad-rank DIMMs in the sockets with white release tabs and dual-rank DIMMs in the sockets with black release tabs.

  • Page 75: Sample Memory Configurations

    Memory Mirroring Memory Mirroring offers the strongest DIMM reliability mode compared to all other modes, providing improved uncorrectable multi-bit failure protection. In a mirrored configuration, the total available system memory is one half of the total installed physical memory. Half of the installed memory is used to mirror the active DIMMs. In the event of an uncorrectable error, the system will switch over to the mirrored copy.

  • Page 76: Removing Memory Modules

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 77 Remove the cooling shroud. Locate the appropriate memory-module socket(s). To release the memory-module blank from the socket, simultaneously press the ejectors on both ends of the memory module socket. CAUTION: Handle each memory module only on the card edges, making sure not to touch the middle of the memory module or metallic contacts.

  • Page 78: Installing Memory Modules

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 79: Cooling Fans

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 80 CAUTION: Do not remove or install the internal cooling fan by holding the blades. Press the release tab on the internal cooling fan and, holding the internal cooling fan by the sides, slide it out in the direction of the arrow marked on the fan. Figure 39.

  • Page 81: Installing The Internal Cooling Fan

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 82 10. Close the system. 11. If applicable, place the system upright on a flat, stable surface and rotate the system feet outward. 12. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. Figure 41. Removing and Installing the External Cooling Fan back of the system chassis upper hook lower hooks (2)

  • Page 83: Installing The External Cooling Fan

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 84: Replacing The Internal Usb Key

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 85: Pcie Card Holder (Optional)

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 86: Installing The Pcie Card Holder

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 87: Gpu Card Installation Guidelines

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 88: Installing An Expansion Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 89: Removing A Gpu Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 90: Installing A Gpu Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 91: Idrac Ports Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 92: Installing The Idrac Ports Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 93: Replacing An Sd Vflash Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 94: Installing An Internal Dual Sd Module

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 95: Internal Sd Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 96: Processors

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 97 Figure 50. Removing and Installing the Heat Sink heat sink captive screws (4) processor shield standoffs (4) CAUTION: The processor is held in its socket under strong pressure. Be aware that the release lever can spring up suddenly if not firmly grasped. 11.

  • Page 98: Installing A Processor

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 99: Redundant Ac Power Supply

    Remove the cooling shroud. Locate the processor socket. If applicable, remove the socket protective cap. If you are adding a second processor for the first time, remove the heat sink blank and the processor blank from the vacant processor socket. Removing the blanks is similar to removing a processor.

  • Page 100: Removing A Redundant Ac Power Supply

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 101: Installing A Redundant Ac Power Supply

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 102: Installing The Power Supply Blank

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 103: Non-Redundant Ac Power Supply

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 104 NOTE: For systems installed with the wheel assembly, ensure that you lay the system on a sturdy, stable surface with the wheel assembly extending off the edge of the surface. Disconnect the power cable from the power source. Disconnect the power cable from the power supply and remove the power cables from the cable strap. Open the system.

  • Page 105: Installing A Non-Redundant Ac Power Supply

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 106 Remove the four screws securing the power distribution board to the chassis. Press the release latch on the power interposer board to release the power interposer board from the hooks on the power supply unit cage. Lift the power interposer board along with the power distribution board up and out of the chassis. Figure 56.

  • Page 107: Installing The Power Interposer Board

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 108: Control-Panel Assembly

    NOTE: For systems installed with the wheel assembly, ensure that you lay the system on a sturdy, stable surface with the wheel assembly extending off the edge of the surface. Open the system. Locate the battery socket. CAUTION: To avoid damage to the battery connector, you must firmly support the connector while installing or removing a battery.

  • Page 109: Removing The Control-Panel Assembly

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 110 control-panel assembly cable connector control panel screw control-panel assembly Figure 59. Removing and Installing the Control-Panel Assembly With Diagnostic Indicators in a Tower-Mode System control panel board control-panel assembly connector control-panel assembly cable connector screw...
  • Page 111 Figure 60. Removing and Installing the Control-Panel Assembly in a Rack-Mode System LCD module ZIF connector screw VGA module connector control-panel board VGA module cable connector VGA module control-panel assembly connector control panel for rack mode control-panel assembly cable connector If you are replacing the control-panel assembly, remove the information tag by following the steps below: a) Locate the tabs on the information tag.

  • Page 112: Installing The Control-Panel Assembly

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 113 Figure 62. Removing and Installing the Control Panel for Systems With an LCD Module control panel control-panel assembly control-panel board tabs (3) LCD module Figure 63. Removing and Installing the Control Panel for Systems With Diagnostic Indicators control panel control-panel board...

  • Page 114: Installing The Control Panel

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 115: Installing The Control-Panel Board For Systems With Lcd Modules

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 116: Removing The Control-Panel Board For Systems With Diagnostic Indicators

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 117: Installing The Control-Panel Board For Systems With Diagnostic Indicators

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 118: Installing The Lcd Module

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 119: Removing The Vga Module-Rack Mode

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 120: Installing The Vga Module-Rack Mode

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 121: Installing The System Board

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 122 If applicable, place the system upright on a flat, stable surface and rotate the system feet outward. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals. iDRAC7 User's Guide , at dell.com/ 10. Import your new or existing iDRAC Enterprise license. For more information, see...

  • Page 123: Converting The System From Tower Mode To Rack Mode

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 124 Open the system. Remove the system top cover by following the steps below: a) Using a #2 Phillips screwdriver, remove the three screws on the side of the system that secure the system top cover to the system chassis. b) Slide the top panel toward the back of the system until the panel hooks clear the chassis slots. c) Rotate the free side of the panel outward about 15 degrees and pull the panel clear of the system.

  • Page 125: Rack Installation

    Figure 70. Removing and Installing the Rack Ears front panel rack ears (2) screws for each rack ear (3) 12. Close the system. Rack Installation To install the system in a rack, see the system’s Rack Installation Guide.

  • Page 127: Troubleshooting Your System

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 128: Troubleshooting A Serial I/O Device

    Power down all attached USB devices and disconnect them from the system. Restart the system and, if your keyboard is functioning, enter the System Setup. Verify that all USB ports are enabled on the Integrated Devices screen, in the System Setup options. If your keyboard is not functioning, you can also use remote access.

  • Page 129: Troubleshooting A Wet System

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 130: Troubleshooting The System Battery

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 131: Troubleshooting Redundant Power Supplies

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 132: Troubleshooting An Internal Usb Key

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 133: Troubleshooting An Sd Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 134: Troubleshooting A Hard Drive

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 135: Troubleshooting Processor

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 137: Using System Diagnostics

    Dell Online Diagnostics Dell Online Diagnostics, a stand-alone suite of diagnostic programs or test modules, allows you to run diagnostic tests on the systems in a production environment, and helps you ensure maximum uptime of your systems. Online Diagnostics allows you to run diagnostic tests on chassis and storage components such as hard drives, physical memory, and network interface cards (NICs).

  • Page 138: System Diagnostic Controls

    Displays a time-stamped log of the results of all tests run on the system. This is displayed if at least one event description is recorded. Dell Enhanced Pre-boot System Assessment User Guide at For information about embedded system diagnostics, see the...

  • Page 139: Jumpers And Connectors

    Jumpers And Connectors System Board Jumper Settings For information on resetting the password jumper to disable a password, see Disabling A Forgotten Password. Table 5. System Board Jumper Settings Jumper Setting Description PWRD_EN The password feature is enabled (pins 2–4). (default) The password feature is disabled (pins 4–6).

  • Page 140: System Board Jumpers And Connectors

    System Board Jumpers And Connectors Figure 71. System Board Jumpers and Connectors Item Connector Description PWR_CONN/P1 Power connector CTRL PNL Control panel interface connector FRONT VGA Video connector SLOT1 PCIE-G2-X4(CPH) PCIe card connector 1 SLOT2 PCIE-G2-X1(CPH) PCIe card connector 2 SLOT3 PCIE-G3-X16(CPU1) PCIe card connector 3 SLOT4 PCIE-G3-X4(CPU1) PCIe card connector 4...
  • Page 141 Item Connector Description ID_BTN System identification button CMA_JACK System identification connector (Cable management arm) USB4 TOP, USB5, USB6 USB connectors USB1 TOP, USB2, USB3 USB connectors NIC1 TOP, NIC2 BOT NIC connectors COM TOP/VGA BOT Serial connector/video connector INTRUSION Chassis intrusion switch connector CPU2 Processor 2 I2V_2/P2...

  • Page 142: Disabling A Forgotten Password

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 143: Technical Specifications

    Technical Specifications Processor Processor type One or two Intel Xeon processors E5-2400 and E5-2400 v2 product family Expansion Bus Bus type PCI Express Generation 3 and 2 Expansion slots (Slot 1) One full-height, half-length x4 PCIe Gen2 card slot connected to Platform Controller Hub (PCH) (Slot 2) One full-height, full-length x1 PCIe Gen2 card slot connected to PCH (Slot 3) One full-height, full-length x16 PCIe Gen3 card slot...
  • Page 144 Memory Maximum RAM RDIMMs 384 GB UDIMMs 48 GB Drives Hard drives Four–hard-drive systems Up to four 3.5 inch, internal, cabled SATA, nearline SAS, or SAS (15K) hard drives. Eight–hard-drive systems Up to eight 3.5 inch, internal, hot-swappable SATA, nearline SAS, SAS (15K) hard drives. NOTE: 2.5 inch hard drives in 3.5 inch carriers are supported for SAS, SAS SSD, and SATA SSD hard drives.
  • Page 145 3048 m (10,000 ft). • GPU card is not supported. • LRDIMM is not supported. • Non-redundant power supplies are not supported. • Non Dell qualified peripheral cards and/or peripheral cards greater than 25 W are not supported.
  • Page 146 Environmental NOTE: For additional information about environmental measurements for specific system configurations, see dell.com/environmental_datasheets. Temperature Maximum Temperature Gradient (Operating and Storage) 20 °C/h (36 °F/h) Storage Temperature Limits –40 °C to 65 °C (–40 °F to 149 °F) Temperature (Continuous Operation) Temperature Ranges (for altitude less than 950 m or 3117 10 °C to 35 °C (50 °F to 95 °F) with no direct sunlight on...
  • Page 147 Environmental NOTE: This section defines the limits to help avoid IT equipment damage and/or failure from particulates and gaseous contamination. If it is determined that levels of particulates or gaseous pollution are beyond the limits specified below and are the reason for the damage and/or failures to your equipment, it may be necessary for you to re-mediate the environmental conditions that are causing the damage and/or failures.

  • Page 149: System Messages

    System Messages LCD Messages NOTE: Applicable only if your system has an LCD display. The LCD messages consist of brief text messages that refer to events recorded in the System Event Log (SEL). For information on the SEL and configuring system management settings, see the systems management software documentation.
  • Page 150 Error Code Message Information AMP0302 name > current is greater than the upper warning Message The system board < threshold. name > current is outside of the optimum range. Details System board < Action Review system power policy. Check system logs for power related failures. Review system configuration changes.
  • Page 151 Error Code Message Information ASR0003 Message The watchdog timer power cycled the system. Details The operating system or an application failed to communicate within the time-out period. The system was power-cycled. Action Check the operating system, application, hardware, and system event log for exception events.
  • Page 152 Error Code Message Information Action Review the technical specifications for supported processor types. CPU0010 number > is throttled. Message CPU < Details The CPU is throttled due to thermal or power conditions. Action Review system logs for power or thermal exceptions. CPU0023 number >...
  • Page 153 Error Code Message Information Turn off the system and remove input power for one minute. Ensure the processor is seated correctly. Reapply input power and turn on the system. If the issue persists, see Getting Help. CPU0702 Message CPU bus parity error detected. LCD Message CPU bus parity error detected.
  • Page 154 Error Code Message Information If the issue persists, see Getting Help. FAN0000 number > RPM is less than the lower warning threshold. Message Fan < Details Fan operating speed is out of range. Action Remove and reinstall the fan. If the issue persists, see Getting Help.
  • Page 155 Error Code Message Information Action Check if the cable is present, then reinstall or reconnect. MEM0000 Message Persistent correctable memory errors detected on a memory device location >. at location(s) < Details This is an early indicator of a possible future uncorrectable error. Action Re-seat the memory modules.
  • Page 156 Error Code Message Information location >. Power cycle system. LCD Message Memory mirror lost on < Details The memory may not be seated correctly, misconfigured, or has failed. Action Check the memory configuration. Re-seat the memory modules. If the issue persists, see Getting Help.
  • Page 157 Error Code Message Information Action Cycle input power, update component drivers, if device is removable, reinstall the device. PCI1320 Message A bus fatal error was detected on a component at bus bus >device< device >function < func >. < bus > device < device > function < func >. Power LCD Message Bus fatal error on bus <...
  • Page 158 Error Code Message Information number > removed from disk drive bay < bay >. Check drive. LCD Message Drive < Details The controller detected that the drive was removed. Action Verify drive installation. Re-seat the failed drive. If the issue persists, Getting Help.
  • Page 159 Error Code Message Information PSU0006 number > type mismatch. Message Power supply < LCD Message Power supply < number > is incorrectly configured. Check PSU. Details Power supplies should be of the same input type and power rating. Action Install matched power supplies and review proper configuration in this manual.
  • Page 160 Error Code Message Information PSU0034 number >. Message An under voltage fault detected on power supply < LCD Message An under voltage fault detected on PSU < number >. Check power source. Details This failure may be the result of an electrical issue with cables or subsystem components in the system.
  • Page 161 Error Code Message Information PSU1201 Message Power supply redundancy is lost. Details The power supply tries to operate in a degraded state. System Performance and power redundancy may be degraded or lost. Action Check input power. Reinstall the power supply. If the issue persists, Getting Help.
  • Page 162 Error Code Message Information Details An error was reported during a SD card read or write. Action Reseat the flash media. If the problem persists, see Getting Help. RFM1014 name > is write protected. Message Removable Flash Media < name > is write protected. Check SD Card. LCD Message Removable Flash Media <...
  • Page 163 Error Code Message Information SEC0031 Message The chassis is open while the power is on. LCD Message Intrusion detected. Check chassis cover. Details The chassis is open. System performance may be degraded, and security may be compromised. Action Close the chassis. Check system logs. SEC0033 Message The chassis is open while the power is off.
  • Page 164 Error Code Message Information Action Re-configure system to the minimum supported configuration. If issues persists, contact support. TMP0118 Message The system inlet temperature is less than the lower warning threshold. LCD Message System inlet temperature is outside of range. Details Ambient air temperature is too cool.

  • Page 165: Warning Messages

    Error Code Message Information Action Review system logs for power supply exceptions. Re-configure the system to minimum configuration, inspect and reinstall system cables. If the issue persists, see Getting Help. Warning Messages A warning message alerts you to a possible problem and prompts you to respond before the system continues a task. For example, before you format a hard drive, a message warns you that you may lose all data on the hard drive.

  • Page 167: Getting Help

    Dell product catalog. Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: Visit dell.com/support...

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