Page 1 IBM System x3650 M4 Type 7915 Problem Determination and Service Guide...
Page 3 IBM System x3650 M4 Type 7915 Problem Determination and Service Guide...
Page 4 Note: Before using this information and the product it supports, read the general information in Appendix B, “Notices,” on page 323, the IBM Safety Information and IBM Environmental Notices and User's Guide on the IBM System x Documentation CD, and the IBM Warranty Information document that comes with your server.
Page 6 Shrinking a PCI riser-card assembly (for half-length adapters) ..218 Removing a PCI riser-card assembly ....218 IBM System x3650 M4 Type 7915: Problem Determination and Service Guide...
Page 7 Installing a PCI riser-card assembly ....219 Removing a PCI adapter from a PCI riser-card assembly ..221 Installing a PCI adapter in a PCI riser-card assembly .
Page 8 Hardware service and support ....322 IBM Taiwan product service ....322 Appendix B.
Page 9: Safety
Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet. Antes de instalar este produto, leia as Informações sobre Segurança. Antes de instalar este producto, lea la información de seguridad. Läs säkerhetsinformationen innan du installerar den här produkten. © Copyright IBM Corp. 2012...
Page 10: Guidelines For Trained Service Technicians
Use the information in this section to help you identify potential unsafe conditions in an IBM product that you are working on. Each IBM product, as it was designed and manufactured, has required safety items to protect users and service technicians from injury.
Page 11 v Do not touch the reflective surface of a dental mirror to a live electrical circuit. The surface is conductive and can cause personal injury or equipment damage if it touches a live electrical circuit. v Some rubber floor mats contain small conductive fibers to decrease electrostatic discharge.
Page 12: Safety Statements
Read any additional safety information that comes with the server or optional device before you install the device. Attention: Use No. 26 AWG or larger UL-listed or CSA certified telecommunication line cord. IBM System x3650 M4 Type 7915: Problem Determination and Service Guide...
Page 13 Statement 1: DANGER Electrical current from power, telephone, and communication cables is hazardous. To avoid a shock hazard: v Do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm. v Connect all power cords to a properly wired and grounded electrical outlet.
Page 14 Statement 2: CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer.
Page 15 Statement 3: CAUTION: When laser products (such as CD-ROMs, DVD drives, fiber optic devices, or transmitters) are installed, note the following: v Do not remove the covers. Removing the covers of the laser product could result in exposure to hazardous laser radiation. There are no serviceable parts inside the device.
Page 16 Statement 6: CAUTION: Do not place any objects on top of a rack-mounted device unless that rack-mounted device is intended for use as a shelf. Statement 8: IBM System x3650 M4 Type 7915: Problem Determination and Service Guide...
Page 17 CAUTION: Never remove the cover on a power supply or any part that has the following label attached. Hazardous voltage, current, and energy levels are present inside any component that has this label attached. There are no serviceable parts inside these components.
Page 18 CAUTION: Hazardous moving parts are nearby. IBM System x3650 M4 Type 7915: Problem Determination and Service Guide...
Page 19: Chapter 1. Start Here
The documentation that comes with your operating system and software also contains troubleshooting information. Diagnosing a problem Before you contact IBM or an approved warranty service provider, follow these procedures in the order in which they are presented to diagnose a problem with your server: 1.
Page 20 System Pack or UpdateXpress CD image. An UpdateXpress System Pack contains an integration-tested bundle of online firmware and device-driver updates for your server. In addition, you can use IBM ToolsCenter Bootable Media Creator to create bootable media that is suitable for applying firmware updates and running preboot diagnostics.
Page 21: Undocumented Problems
If you have completed the diagnostic procedure and the problem remains, the problem might not have been previously identified by IBM. After you have verified that all code is at the latest level, all hardware and software configurations are valid, and no light path diagnostics LEDs or log entries indicate a hardware component failure, contact IBM or an approved warranty service provider for assistance.
Page 22 IBM System x3650 M4 Type 7915: Problem Determination and Service Guide...
Page 23: Chapter 2. Introduction
In addition to this document, the following documentation also comes with the server: v Environmental Notices and User Guide This document is in PDF format on the IBM System x Documentation CD. It contains translated environmental notices. v IBM License Agreement for Machine Code This document is in PDF.
Page 24: Notices And Statements In This Document
These updates are available from the IBM website. To check for updated documentation and technical updates, go to http://www.ibm.com/supportportal/.
Page 25: Features And Specifications
Matrox G200eR2 (two analog ports - one ports on the system board and two serverproven/compat/us/. front and one rear that can be connected additional ports when the optional IBM at the same time) Dual-Port 10 Gb Network Daughter Memory:...
Page 26 Declared sound power, operating: 6.5 bel Heat output: Approximate heat output: v Minimum configuration: 419.68 Btu per hour (AC 123 watts) v Maximum configuration: 3480.24 Btu per hour (AC 1020 watts) IBM System x3650 M4 Type 7915: Problem Determination and Service Guide...
Page 27: Server Controls, Leds, And Connectors
Server controls, LEDs, and connectors This section describes the controls, light-emitting diodes (LEDs), and connectors. Front view The following illustration shows the controls, LEDs, and connectors on the front of the 2.5-inch SAS/SATA hot-swap hard disk drive server model. Hard disk drive USB 2 USB 1 Video...
Page 28: Operator Information Panel
A system-locator LED is also on the rear of the server. This LED is used as a presence detection button as well. You can use IBM Systems Director or IMM2 web interface to light this LED remotely. This LED is controlled by the IMM2.
Page 29: Light Path Diagnostics Panel
the light path diagnostics panel on the operator information panel or on the system board is also lit to help isolate the error. This LED is controlled by the IMM2. Light path diagnostics panel The light path diagnostics panel is located on the top of the operator information panel.
Page 30: Rear View
(iBMC). A dedicated management network provides additional security by physically separating the management network traffic from the production network. You can IBM System x3650 M4 Type 7915: Problem Determination and Service Guide...
Page 31 During typical operation, both the IN OK and OUT OK power LEDs are lit. For any other combination of LEDs, see the Problem Determination and Service Guide on the IBM System x Documentation Chapter 2. Introduction...
Page 32: Server Power Features
This LED is the same as the system-error LED on the front of the server. Locator LED: Use this LED to visually locate the server among other servers. You can use IBM Systems Director to light this LED remotely. This LED is the same as the system-locator LED on the front of the server.
Page 33: Turning Off The Server
2. Ethernet 1 connector supports Wake on LAN feature. 3. When you turn on the server with the graphical adapters installed, the IBM logo displays on the screen after approximately 3 minutes. This is normal operation while the system loads.
Page 34 PCI-X riser-card assembly. Otherwise, the Wake on LAN feature might not work. v The integrated management module II (IMM2) can turn off the server as an automatic response to a critical system failure. IBM System x3650 M4 Type 7915: Problem Determination and Service Guide...
Page 35: Internal Connectors, Leds, And Jumpers
Internal connectors, LEDs, and jumpers The illustrations in this section show the LEDs, connectors, and jumpers on the internal boards. The illustrations might differ slightly from your hardware. System-board internal connectors The following illustration shows the internal connectors on the system board. PCI riser 10G Ethernet PCI riser...
Page 36: System-Board External Connectors
The following illustration shows the external input/output connectors on the system board. Ethernet 4 connector Ethernet 3 connector Dedicated Ethernet 2 systems- connector management Ethernet USB 3 - 6 Serial Video Ethernet 1 connector connectors connector connector connector IBM System x3650 M4 Type 7915: Problem Determination and Service Guide...
Page 37: System-Board Switches And Jumpers
System-board switches and jumpers The following illustration shows the location and description of the switches and jumpers. Note: If there is a clear protective sticker on the top of the switch blocks, you must remove and discard it to access the switches. The default positions for the UEFI and the IMM recovery jumpers are pins 1 and 2.
Page 38 “Safety” on page vii, “Installation guidelines” on page 191, and “Handling static-sensitive devices” on page 193. 2. Any system-board switch or jumper block that is not shown in the illustrations in this document are reserved. IBM System x3650 M4 Type 7915: Problem Determination and Service Guide...
Page 39: System-Board Leds
System-board LEDs The following illustration shows the light-emitting diodes (LEDs) on the system board. Note: Error LEDs remain lit only while the server is connected to power. System Error Locator LED Power LED Enclosure management heartbeat LED Imm2 heartbeat Standby power 10G Ethernet card error LED Battery...
Page 40: System-Board Optional Device Connectors
Optional PCI riser connector 1 Optional PCI riser connector 2 Optical drive connector USB tape connector Microprocessor 2 Microprocessor 1 DIMM 1-6 DIMM 19-24 Fan 4 DIMM 7-18 connector IBM System x3650 M4 Type 7915: Problem Determination and Service Guide...
Page 41: Pci Riser-Card Adapter Connectors
PCI riser-card adapter connectors The following illustration shows the connectors on the PCI riser card for user-installable PCI adapters. riser-card riser-card assembly assembly (in short position) (in long position) Adapter Adapter connectors connectors Adapter Adapter Full-length adapter Full-length bracket adapter bracket PCI riser-card assembly LEDs The following illustration shows the light-emitting diodes (LEDs) on the PCI...
Page 42 IBM System x3650 M4 Type 7915: Problem Determination and Service Guide...
Page 43: Chapter 3. Diagnostics
- PCI slot information The diagnostic programs create a merged log that includes events from all collected logs. The information is collected into a file that you can send to IBM service and support. Additionally, you can view the server information locally through a generated text report file.
Page 44: Event Logs
It uses minimal system resources, and is available free of charge. For more information and to download IBM Electronic Service Agent, go to http://www.ibm.com/support/entry/portal/ Open_service_request/ .
Page 45: Viewing Event Logs Without Restarting The Server
Most recent versions of the Linux operating system come with a current version of IPMItool. For an overview of IPMI, go to http://www.ibm.com/developerworks/linux/blueprints/ and click Using Intelligent Platform Management Interface (IPMI) on IBM Linux platforms. You can view the IMM2 system event log through the Event Log link in the integrated management module II (IMM2) web interface.
Page 46: Clearing The Error Logs
The following table describes the POST/UEFI diagnostic codes and suggested actions to correct the detected problems. These diagnostic codes can appear as severe, warning, or informational. v Severe = S v Warning = W v Informational = I IBM System x3650 M4 Type 7915: Problem Determination and Service Guide...
Page 47 If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. v Go to the IBM support website at http://www.ibm.com/supportportal/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 48 If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. v Go to the IBM support website at http://www.ibm.com/supportportal/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 49 If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. v Go to the IBM support website at http://www.ibm.com/supportportal/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 50 If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. v Go to the IBM support website at http://www.ibm.com/supportportal/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 51 If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. v Go to the IBM support website at http://www.ibm.com/supportportal/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 52 If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. v Go to the IBM support website at http://www.ibm.com/supportportal/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 53 If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. v Go to the IBM support website at http://www.ibm.com/supportportal/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 54 If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. v Go to the IBM support website at http://www.ibm.com/supportportal/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 55 If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. v Go to the IBM support website at http://www.ibm.com/supportportal/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 56 If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. v Go to the IBM support website at http://www.ibm.com/supportportal/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 57 If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. v Go to the IBM support website at http://www.ibm.com/supportportal/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 58 If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. v Go to the IBM support website at http://www.ibm.com/supportportal/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 59 If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. v Go to the IBM support website at http://www.ibm.com/supportportal/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 60 If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. v Go to the IBM support website at http://www.ibm.com/supportportal/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 61 If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. v Go to the IBM support website at http://www.ibm.com/supportportal/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 62 If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. v Go to the IBM support website at http://www.ibm.com/supportportal/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 63 If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. v Go to the IBM support website at http://www.ibm.com/supportportal/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 64 If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. v Go to the IBM support website at http://www.ibm.com/supportportal/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 65: System Event Log
The following table describes the IMM2 error messages and suggested actions to correct the detected problems. For more information about IMM2, see the Integrated Management Module II User's Guide at http://www-947.ibm.com/support/entry/portal/docdisplay?brand=5000008 &lndocid=MIGR-5086346. Note: Deassertive events not listed in this table are informational only.
Page 66 (upper sensor going high coming into or preventing the air from non-recoverable) has has asserted. exiting the server. asserted. (n = microprocessor number) IBM System x3650 M4 Type 7915: Problem Determination and Service Guide...
Page 67 Table 6. IMM2 error messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician.
Page 68 (upper critical) has has deasserted. deasserted. 81010b01-2d01xxxx Numeric sensor PCH Info An upper No action; information only. Temp going high non-recoverable (upper sensor going high non-recoverable) has has deasserted. deasserted. IBM System x3650 M4 Type 7915: Problem Determination and Service Guide...
Page 69 Table 6. IMM2 error messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician.
Page 70 2. Remove the failing power supply. high (upper critical) has asserted. 3. (Trained technician only) Replace has asserted. the system board. (n = power supply number) IBM System x3650 M4 Type 7915: Problem Determination and Service Guide...
Page 71 Table 6. IMM2 error messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician.
Page 72 The Power Supply n Info Power supply n No action; information only. has been Power has been power Cycled. cycled. (n = power supply (n = power supply number) number) IBM System x3650 M4 Type 7915: Problem Determination and Service Guide...
Page 73 (n = power supply 2. Use the IBM Power Configurator number) utility to determine current system power consumption. For more information and to download the utility, go to http://www-03.ibm.com/ systems/bladecenter/resources/ powerconfig.html.
Page 74 3. (Trained technician only) Replace the system board (see “Removing the system board” on page 290 and “Installing the system board” on page 292). 4. (Trained technician only) Replace the failing microprocessor. IBM System x3650 M4 Type 7915: Problem Determination and Service Guide...
Page 75 Table 6. IMM2 error messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician.
Page 76 5. Replace the failing device. 6. (Trained technician only) Replace the system board (see “Removing the system board” on page 290 and “Installing the system board” on page 292). IBM System x3650 M4 Type 7915: Problem Determination and Service Guide...
Page 77 Table 6. IMM2 error messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician.
Page 78 3. Run the DSA program. 4. Reseat the adapter. 5. Replace the adapter. 6. (Trained technician only) Replace microprocessor n. 7. (Trained technician only) Replace the system board. (n = microprocessor number) IBM System x3650 M4 Type 7915: Problem Determination and Service Guide...
Page 79 Table 6. IMM2 error messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician.
Page 80 (see “Removing a microprocessor and heat sink” on page 279 and “Installing a microprocessor and heat sink” on page 282). 5. (Trained technician only) Replace microprocessor n. (n = microprocessor number) IBM System x3650 M4 Type 7915: Problem Determination and Service Guide...
Page 81 Table 6. IMM2 error messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician.
Page 82 4. (Trained technician only) Replace microprocessor n (see “Removing a microprocessor and heat sink” on page 279 and “Installing a microprocessor and heat sink” on page 282). (n = microprocessor number) IBM System x3650 M4 Type 7915: Problem Determination and Service Guide...
Page 83 Table 6. IMM2 error messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician.
Page 84 253 for more information). 6. (Trained technician only) Replace the system board (see “Removing the system board” on page 290 and “Installing the system board” on page 292). IBM System x3650 M4 Type 7915: Problem Determination and Service Guide...
Page 85 If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. 806f010c-2001xxxx Memory Error A memory 1. Check the IBM support website for 806f010c-2002xxxx uncorrectable error uncorrectable error an applicable retain tip or firmware 806f010c-2003xxxx detected for Memory has occurred.
Page 86 292). 6. (Trained technician only) Replace the affected microprocessor (see “Removing a microprocessor and heat sink” on page 279 and “Installing a microprocessor and heat sink” on page 282). IBM System x3650 M4 Type 7915: Problem Determination and Service Guide...
Page 87 If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. 806f010c-2581xxxx Memory Error A memory 1. Check the IBM support website for uncorrectable error uncorrectable error an applicable retain tip or firmware detected for All has occurred.
Page 88 (see “Removing the system board” on page 290 and “Installing the system board” on page 292). (continued on the next page) IBM System x3650 M4 Type 7915: Problem Determination and Service Guide...
Page 89 806f040c-2008xxxx suggested actions for that error 806f040c-2009xxxx event and restart the server. 806f040c-200axxxx 3. Check the IBM support website for 806f040c-200bxxxx an applicable retain tip or firmware 806f040c-200cxxxx update that applies to this memory 806f040c-200dxxxx event.
Page 90 If no memory fault is recorded in the logs and no DIMM connector error LED is lit, you can re-enable the DIMM through the Setup utility or the Advanced Settings Utility (ASU). IBM System x3650 M4 Type 7915: Problem Determination and Service Guide...
Page 91 If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. 806f050c-2001xxxx Memory Logging Error The memory 1. Check the IBM support website for 806f050c-2002xxxx Limit Reached for logging limit has an applicable retain tip or firmware 806f050c-2003xxxx DIMM n Status.
Page 92 292). 6. (Trained technician only) Replace the affected microprocessor (see “Removing a microprocessor and heat sink” on page 279 and “Installing a microprocessor and heat sink” on page 282). IBM System x3650 M4 Type 7915: Problem Determination and Service Guide...
Page 93 If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. 806f050c-2581xxxx Memory Logging Error The memory 1. Check the IBM support website for Limit Reached for All logging limit has an applicable retain tip or firmware DIMMs. been reached.
Page 94 A memory DIMM Make sure that DIMMs are installed in Configuration Error configuration error the correct sequence and have the for All DIMMs. has occurred. same size, type, speed, and technology. IBM System x3650 M4 Type 7915: Problem Determination and Service Guide...
Page 95 Table 6. IMM2 error messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician.
Page 96 3. Make sure that the disk firmware 816f000d-0406xxxx and RAID controller firmware is at 816f000d-0407xxxx the latest level. 816f000d-0408xxxx 816f000d-0409xxxx 4. Check the SAS cable. 816f000d-040axxxx 816f000d-040bxxxx 816f000d-040cxxxx 816f000d-040dxxxx 816f000d-040exxxx 816f000d-040fxxxx IBM System x3650 M4 Type 7915: Problem Determination and Service Guide...
Page 97 Table 6. IMM2 error messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician.
Page 98 806f070d-0402xxxx progress. (n = hard disk drive 806f070d-0403xxxx (n = hard disk drive number) 806f070d-0404xxxx number) 806f070d-0405xxxx 806f070d-0406xxxx 806f070d-0407xxxx 806f070d-0408xxxx 806f070d-0409xxxx 806f070d-040axxxx 806f070d-040bxxxx 806f070d-040cxxxx 806f070d-040dxxxx 806f070d-040exxxx 806f070d-040fxxxx IBM System x3650 M4 Type 7915: Problem Determination and Service Guide...
Page 99 Table 6. IMM2 error messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician.
Page 100 290 and “Installing the system board” on page 292). 806f0023-2101xxxx Watchdog Timer Info A watchdog timer No action; information only. expired for IPMI expired has been Watchdog. detected. IBM System x3650 M4 Type 7915: Problem Determination and Service Guide...
Page 101 Table 6. IMM2 error messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician.
Page 102 290 and “Installing the system board” on page 292). 806f0823-2101xxxx Watchdog Timer Info A watchdog timer No action; information only. interrupt occurred for interrupt has been IPMI Watchdog. detected. IBM System x3650 M4 Type 7915: Problem Determination and Service Guide...
Page 103 Table 6. IMM2 error messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician.
Page 104 A sensor has 130W or 135W microprocessors configuration has changed to critical system configuration only. transitioned to critical state from a less from a less severe severe state. state. IBM System x3650 M4 Type 7915: Problem Determination and Service Guide...
Page 105 Table 6. IMM2 error messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician.
Page 106 “Installing the system board” on page 292). 806f020f-2201xxxx The System %1 Info A POST progress No action; information only. encountered a POST has been detected. Progress. (Sensor = (%1 = Progress) CIM_ComputerSystem. ElementName) IBM System x3650 M4 Type 7915: Problem Determination and Service Guide...
Page 107 Table 6. IMM2 error messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician.
Page 108 5. If the problem remains, (trained service technician) replace the system board (see “Removing the system board” on page 290 and “Installing the system board” on page 292). IBM System x3650 M4 Type 7915: Problem Determination and Service Guide...
Page 109 Table 6. IMM2 error messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician.
Page 110 290 and “Installing the system board” on page 292). Web interface messages 40000001-00000000 IMM Network Info An IMM network No action; information only. Initialization has completed Complete. initialization. IBM System x3650 M4 Type 7915: Problem Determination and Service Guide...
Page 111 Table 6. IMM2 error messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician.
Page 112 IP modified from %1 to subnet mask of the %2 by user %3s. IMM. (%1 = CIM_IPProtocolEndpoint. SubnetMask; %2 = CIM_StaticIPAssignment SettingData. SubnetMask; %3 = user ID) IBM System x3650 M4 Type 7915: Problem Determination and Service Guide...
Page 113 Table 6. IMM2 error messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician.
Page 114 Info A user has cleared No action; information only. Log (CEL) on system the IMM event log. %1 cleared by user (%1 = CIM_ComputerSystem. ElementName; %2 = user ID) IBM System x3650 M4 Type 7915: Problem Determination and Service Guide...
Page 115 Table 6. IMM2 error messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician.
Page 116 If the device is part of a cluster solution, verify that the latest level of code is supported for the cluster solution before you update the code. IBM System x3650 M4 Type 7915: Problem Determination and Service Guide...
Page 117 Table 6. IMM2 error messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician.
Page 118 %1 is 100% full. log is full, older log (%1 = entries are CIM_ComputerSystem. replaced by newer ElementName) ones. IBM System x3650 M4 Type 7915: Problem Determination and Service Guide...
Page 119: Checkout Procedure
Table 6. IMM2 error messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician.
Page 120: Performing The Checkout Procedure
LEDs (see “Light path diagnostics” on page 124). i. Check for the following results: v Successful completion of POST (see “POST” on page 28 for more information). v Successful completion of startup IBM System x3650 M4 Type 7915: Problem Determination and Service Guide...
Page 121: Troubleshooting Tables
If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support website at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 122: General Problems
If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support website at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 123 If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support website at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 124: Hypervisor Problems
If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support website at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 125: Intermittent Problems
5. Contact your operating-system vendor to set up any available tools that are capable of monitoring the server. 6. If an error occurs, run the DSA program and forward the results to IBM service and support for analysis. 7. See “Solving undetermined problems” on page 177.
Page 126: Memory Problems
For additional memory troubleshooting information, refer to the "Troubleshooting Memory - IBM BladeCenter and System x" document at http://www-947.ibm.com/support/entry/portal/ docdisplay?brand=5000020&lndocid=MIGR-5081319. v Go to the IBM support website at http://www.ibm.com/supportportal/ to check for technical information, hints, tips, and new device drivers or to submit a request for information. Symptom...
Page 127 For additional memory troubleshooting information, refer to the "Troubleshooting Memory - IBM BladeCenter and System x" document at http://www-947.ibm.com/support/entry/portal/ docdisplay?brand=5000020&lndocid=MIGR-5081319. v Go to the IBM support website at http://www.ibm.com/supportportal/ to check for technical information, hints, tips, and new device drivers or to submit a request for information. Symptom...
Page 128: Microprocessor Problems
If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 129 If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 130 If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 131: Network Connection Problems
If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support website at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 132 If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 133: Power Problems
If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support website at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 134 If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support website at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 135 If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support website at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 136 If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support website at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 137 If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support website at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 138 If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support website at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 139 If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support website at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 140: Serial Device Problems
If an action step is preceded by “(Trained service technician only),” that step must be performed only by a Trained service technician. v Go to the IBM support website at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 141: Software Problems
If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 142: Universal Serial Bus (Usb) Port Problems
If an action step is preceded by “(Trained service technician only),” that step must be performed only by a trained service technician. v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 143 2. To view the light path diagnostics panel, press the blue release latch on the operator information panel. Pull forward on the panel until the hinge of the operator information panel is free of the server chassis. Then pull down on the panel, so that you can view the light path diagnostics panel information.
Page 144 If the system-error LED is lit, it indicates that an error has occurred; go to step 2 on page 127. The following illustration shows the operator information panel. IBM System x3650 M4 Type 7915: Problem Determination and Service Guide...
Page 145 2. To view the light path diagnostics panel, press the blue release latch on the operator information panel. Pull forward on the panel until the hinge of the operator information panel is free of the server chassis. Then pull down on the panel, so that you can view the light path diagnostics panel information.
Page 146 Lower PCI slot error LED v Remind button: Press this button to place the system-error LED/check log LED on the front information panel into Remind mode. By placing the system-error IBM System x3650 M4 Type 7915: Problem Determination and Service Guide...
Page 147: Light Path Diagnostics Leds
LED indicator in Remind mode, you acknowledge that you are aware of the last failure but will not take immediate action to correct the problem. In Remind mode, the system-error LED flashes every 2 seconds until one of the following conditions occurs: –...
Page 148 Replace any component that is identified in the error log. A nonmaskable interrupt has 1. Check the system-error log for information about the error. occurred, or the NMI button was 2. Restart the server. pressed. IBM System x3650 M4 Type 7915: Problem Determination and Service Guide...
Page 149 Table 7. Light path diagnostics panel LEDs (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v If an action step is preceded by "(Trained technician only)," that step must be performed only by a trained technician.
Page 150 (Trained technician only) Replace the incompatible microprocessor. c. Check the system-error logs for information about the error. Replace any component that is identified in the error log. IBM System x3650 M4 Type 7915: Problem Determination and Service Guide...
Page 151 5. Make sure that the heat sink or the fan on the adapter, or the optional network adapter is seated correctly. If the fan has failed, replace it. 6. For more information, go to http://www.ibm.com/systems/ support/supportsite.wss/docdisplay?brandind=5000008 &lndocid=SERV-CALL. A fan has failed, is operating too 1.
Page 152 2.5-inch hard disk drives installed is lesser than eight. b. Check the system-error logs for information about the error. Replace any component that is identified in the error log. IBM System x3650 M4 Type 7915: Problem Determination and Service Guide...
Page 153: Power-Supply Leds
Power-supply LEDs The following minimum configuration is required for the DC LED on the power supply to be lit: v Power supply v Power cord Note: You must turn on the server for the DC LED on the power supply to be lit. The following minimum configuration is required for the server to start: v One microprocessor in microprocessor socket 1 v One 2 GB DIMM on the system board...
Page 154: System Pulse Leds
1. If the LED blinks at 1Hz, it is functioning properly and no action is necessary. 2. If the LED is not blinking, (Trained technician only) replace the system board. IBM System x3650 M4 Type 7915: Problem Determination and Service Guide...
Page 155: Diagnostic Programs, Messages, And Error Codes
Table 8. System pulse LEDs (continued) Description Action IMM2 heartbeat IMM2 heartbeat boot process. The following steps describe the different stages of the IMM2 heartbeat sequencing process. 1. When this LED is blinking fast (approximately 4Hz), this indicates, that the IMM2 code is in the loading process.
Page 156: Diagnostic Text Messages
The following table describes the messages that the diagnostic programs might generate and suggested actions to correct the detected problems. Follow the suggested actions in the order in which they are listed in the column. IBM System x3650 M4 Type 7915: Problem Determination and Service Guide...
Page 157 If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. v Go to the IBM support website at http://www.ibm.com/supportportal/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 158 If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. v Go to the IBM support website at http://www.ibm.com/supportportal/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 159 If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. v Go to the IBM support website at http://www.ibm.com/supportportal/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 160 If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. v Go to the IBM support website at http://www.ibm.com/supportportal/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 161 If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. v Go to the IBM support website at http://www.ibm.com/supportportal/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 162 If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. v Go to the IBM support website at http://www.ibm.com/supportportal/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 163 If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. v Go to the IBM support website at http://www.ibm.com/supportportal/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 164 If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. v Go to the IBM support website at http://www.ibm.com/supportportal/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 165 If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. v Go to the IBM support website at http://www.ibm.com/supportportal/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 166 If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. v Go to the IBM support website at http://www.ibm.com/supportportal/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 167 If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. v Go to the IBM support website at http://www.ibm.com/supportportal/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 168 If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. v Go to the IBM support website at http://www.ibm.com/supportportal/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 169 If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. v Go to the IBM support website at http://www.ibm.com/supportportal/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 170 If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. v Go to the IBM support website at http://www.ibm.com/supportportal/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 171 If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. v Go to the IBM support website at http://www.ibm.com/supportportal/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 172 If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. v Go to the IBM support website at http://www.ibm.com/supportportal/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 173 If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. v Go to the IBM support website at http://www.ibm.com/supportportal/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 174 If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. v Go to the IBM support website at http://www.ibm.com/supportportal/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 175 If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. v Go to the IBM support website at http://www.ibm.com/supportportal/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 176 If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. v Go to the IBM support website at http://www.ibm.com/supportportal/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 177 If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. v Go to the IBM support website at http://www.ibm.com/supportportal/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 178 If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. v Go to the IBM support website at http://www.ibm.com/supportportal/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 179 If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. v Go to the IBM support website at http://www.ibm.com/supportportal/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 180 If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. v Go to the IBM support website at http://www.ibm.com/supportportal/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 181 If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. v Go to the IBM support website at http://www.ibm.com/supportportal/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 182 If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. v Go to the IBM support website at http://www.ibm.com/supportportal/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 183 If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. v Go to the IBM support website at http://www.ibm.com/supportportal/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 184 If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. v Go to the IBM support website at http://www.ibm.com/supportportal/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 185 If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. v Go to the IBM support website at http://www.ibm.com/supportportal/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 186 If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. v Go to the IBM support website at http://www.ibm.com/supportportal/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 187 If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. v Go to the IBM support website at http://www.ibm.com/supportportal/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 188 If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. v Go to the IBM support website at http://www.ibm.com/supportportal/ to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Page 189: Tape Alert Flags
Tape alert flags If a tape drive is installed in the server, go to http://www.ibm.com/systems/support/ supportsite.wss/docdisplay?lndocid=MIGR-5079217&brandind=5000008 for the Tape Storage Products Problem Determination and Service Guide. This document describes troubleshooting and problem determination information for your tape drive. Tape alert flags are numbered 1 through 64 and indicate specific media-changer error conditions.
Page 190 1. Go to http://www.ibm.com/systems/support/. 2. Under Product support, click System x. 3. Under Popular links, click Software and device drivers. 4. Click System x3650 M4 to display the matrix of downloadable files for the server. 5. Download the latest server firmware update.
Page 191 20. Reconnect the power cord and any cables that you removed. 21. Restart the server. The system begins the power-on self-test (POST). 22. If these recovery efforts fail, contact your IBM service representative for support. In-band automated boot recovery method...
Page 192: Automatic Boot Failure Recovery (Abr)
To specify the number of consecutive restart attempts that will trigger the Nx boot failure feature, in the Setup utility, click Settings > POST Attempt Limit. The available options are 3, 6, 9, and 255 (disable Nx boot failure). IBM System x3650 M4 Type 7915: Problem Determination and Service Guide...
Page 193: Solving Power Problems
Solving power problems Power problems can be difficult to solve. For example, a short circuit can exist anywhere on any of the power distribution buses. Usually, a short circuit will cause the power subsystem to shut down because of an overcurrent condition. To diagnose a power problem, use the following general procedure: 1.
Page 194: Solving Ethernet Controller Problems
If the Ethernet controller still cannot connect to the network but the hardware appears to be working, the network administrator must investigate other possible causes of the error. IBM System x3650 M4 Type 7915: Problem Determination and Service Guide...
Page 195: Solving Undetermined Problems
Turn on the server and reconfigure it each time. v Any external devices. v Surge-suppressor device (on the server). v Modem, printer, mouse, and non-IBM devices. v Each adapter. v Hard disk drives. v Memory modules. The minimum configuration requirement is 2 GB DIMM per installed microprocessor.
Page 196: Problem Determination Tips
Diagnostic program type and version level v Setup utility settings v Operating-system control-file setup See Appendix A, “Getting help and technical assistance,” on page 321 for information about calling IBM for service. IBM System x3650 M4 Type 7915: Problem Determination and Service Guide...
Page 197: Chapter 4. Parts Listing, Type 7915 Server
Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. v Tier 2 customer replaceable unit: You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designated for your server.
Page 198 The following illustration shows the major components in the server. The illustrations in this document might differ slightly from your hardware. IBM System x3650 M4 Type 7915: Problem Determination and Service Guide...
Page 199 The following table lists the part numbers for the server components. Table 11. Parts listing, Type 7915 CRU part CRU part number number Index Description (Tier 1) (Tier 2) PCI Express riser-card assembly (x 8) 94Y6704 PCI Express riser-card assembly (x 16) 94Y6707 PCI-X riser-card assembly 94Y6706...
Page 200 Assembly, mechanical (1) v Clamp, round cable (1) v Filler, tape kit 3.5 inch (1) v Screws, M3x6 MPC (4) Plus 8 pac 2.5-inch hard disk drive backplane assembly 90Y5875 IBM System x3650 M4 Type 7915: Problem Determination and Service Guide...
Page 201 Table 11. Parts listing, Type 7915 (continued) CRU part CRU part number number Index Description (Tier 1) (Tier 2) 8 pac 2.5-inch hard disk drive backplane assembly 94Y7751 Fan cage 94Y6621 94Y6620 Battery, ServeRAID-M5100 Series 81Y4491 Hard disk drive, 200 GB SATA 43W7721 Hard disk drive, 200 GB SSD 43W7745...
Page 202 Emulex 16Gb FC Single-port HBA 81Y1658 Emulex 16Gb FC Dual-port HBA 81Y1665 Brocade 16Gb FC Single-port HBA 81Y1671 Brocade 16Gb FC Dual-port HBA 81Y1678 6 GB performance optimized HBA 90Y4356 IBM System x3650 M4 Type 7915: Problem Determination and Service Guide...
Page 203 Table 11. Parts listing, Type 7915 (continued) CRU part CRU part number number Index Description (Tier 1) (Tier 2) Emulex dual port 10GbE SFP+ Embedded VFA III adapter 90Y5100 Emulex 10 GB adapter 95Y3766 Emulex dual-port 10 GBase-T embedded adapter 90Y5101 Dual-port FDR embedded adapter 90Y6606...
Page 204 Cable, 130-155 Searay 90Y4661 Cable, iBBU09 remote 90Y7309 Cable, supercap 90Y7310 Drive, 5.25-inch, 36 GB, USB 99Y3868 Drive, 5.25-inch, 80 GB, USB 99Y3870 Internal RDX USB 3.0 drive dock 46C2346 IBM System x3650 M4 Type 7915: Problem Determination and Service Guide...
Page 205: Consumable And Structural Parts
Half high LTO Gen 4 SAS tape drive 46X5672 Half high LTO Gen 5 SAS tape drive 46X5683 Consumable and structural parts Consumable and structural parts are not covered by the IBM Statement of Limited Warranty. Table 12. Consumable and structural parts, Type 7915 Index Description Part number 3.5-inch top cover...
Page 206: Power Cords
IBM representative for assistance. Power cords For your safety, IBM provides a power cord with a grounded attachment plug to use with this IBM product. To avoid electrical shock, always use the power cord and plug with a properly grounded outlet.
Page 207 IBM power cord part number Used in these countries and regions 39M5123 Afghanistan, Albania, Algeria, Andorra, Angola, Armenia, Austria, Azerbaijan, Belarus, Belgium, Benin, Bosnia and Herzegovina, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Central African Republic, Chad, Comoros, Congo (Democratic Republic of), Congo (Republic of), Cote D’Ivoire...
Page 208 IBM power cord part number Used in these countries and regions 39M5068 Argentina, Paraguay, Uruguay 39M5226 India 39M5233 Brazil IBM System x3650 M4 Type 7915: Problem Determination and Service Guide...
Page 209: Chapter 5. Removing And Replacing Server Components
Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. v Tier 2 customer replaceable unit: You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designated for your server.
Page 210: System Reliability Guidelines
There is adequate space around the server to allow the server cooling system to work properly. Leave approximately 50 mm (2 in.) of open space around the front IBM System x3650 M4 Type 7915: Problem Determination and Service Guide...
Page 211: Working Inside The Server With The Power On
and rear of the server. Do not place objects in front of the fans. For proper cooling and airflow, replace the server cover before you turn on the server. Operating the server for extended periods of time (more than 30 minutes) with the server cover removed might damage server components.
Page 212: Returning A Device Or Component
2. Follow the optical drive cable routing as the illustration shows. Make sure that the cable is not pinched and does not cover any connectors or obstruct any components on the system board. IBM System x3650 M4 Type 7915: Problem Determination and Service Guide...
Page 213 Release tab Optical drive connector DVD drive cable Cable connector latch Chapter 5. Removing and replacing server components...
Page 214: Usb And Video Cable Connection
USB and video cable connection The following illustration shows the internal routing and connectors for the front USB and video cables. USB cable Video cable IBM System x3650 M4 Type 7915: Problem Determination and Service Guide...
Page 215: Operator Information Panel Cable Connection
Operator information panel cable connection The following illustration shows the internal routing and connector for the operator information panel cable. The following notes describe additional information you must consider when you install or remove the operator information panel cable: v You may remove the optional optical drive cable to obtain more room before you install or remove the operator information panel cable.
Page 216 The following illustration shows the internal routing and connectors for the video graphic adapter (VGA) cables. Video graphic adapters VGA power connector 2 VGA power cables VGA power connector 1 IBM System x3650 M4 Type 7915: Problem Determination and Service Guide...
Page 217: 2.5-Inch Hard Disk Drive Cable Connection
2.5-inch hard disk drive cable connection 8-drive-capable model Configuration cable connection: The following illustration shows the internal routing for the configuration cable. Configuration cable Power cable connection: The following illustration shows the internal routing for the hard disk drive power cable. SAS/SATA backplane power cable...
Page 218 2. To disconnect the SAS signal cables, make sure that you first disconnect the power cable, and then the signal cable and configuration cable. Port 4-7 Port 0-3 Port 0-3 Port 4-7 SAS signal cables IBM System x3650 M4 Type 7915: Problem Determination and Service Guide...
Page 219 16-drive-capable model Configuration cable connection: The following illustration shows the internal routing for the configuration cable. Configuration cable Power cable connection: The following illustration shows the internal routing for the hard disk drive power cable. SAS/SATA backplane power cable Chapter 5. Removing and replacing server components...
Page 220 Hard disk drive cable connection: The following illustration shows the internal routing and connectors for the two SAS signal cables. Port 8-15 Port 0-7 SAS signal cables IBM System x3650 M4 Type 7915: Problem Determination and Service Guide...
Page 221: 3.5-Inch Hard Disk Drive Cable Connection
3.5-inch hard disk drive cable connection Configuration cable connection The following illustration shows the internal routing for the configuration cable. Configuration cable Power cable connection The following illustration shows the internal routing for the hard disk drive power cable. SAS/SATA backplane power cable Chapter 5.
Page 222: Hard Disk Drive Cable Connection
Hard disk drive cable connection The following illustration shows the internal routing and connectors for the two SAS signal cables. Port 4-5 Port 0-3 Port 0-3 Port 4-5 SAS signal cables IBM System x3650 M4 Type 7915: Problem Determination and Service Guide...
Page 223: Removing And Replacing Consumable And Structural Parts
Removing and replacing consumable and structural parts Replacement of consumable and structural parts is your responsibility. If IBM installs a consumable or structural part at your request, you will be charged for the installation. Note: The illustrations in this document might differ slightly from your hardware.
Page 224: Installing The Cover
When you work with some optional devices, you must first remove the DIMM air baffle to access certain components or connectors on the system board. To remove the DIMM air baffle, complete the following steps. IBM System x3650 M4 Type 7915: Problem Determination and Service Guide...
Page 225 PCI riser-card assembly 2 PCI riser-card assembly 1 Air baffle 1. Read the safety information that begins on page vii and “Installation guidelines” on page 191. 2. Turn off the server and peripheral devices and disconnect all power cords and external cables.
Page 226: Installing The Air Baffle
191. 2. Turn off the server and peripheral devices and disconnect all power cords and external devices. 3. Remove the cover (see “Removing the cover” on page 205). IBM System x3650 M4 Type 7915: Problem Determination and Service Guide...
Page 227: Installing An Optional Serveraid Sas Controller Battery Holder
4. Remove the filler; then pull the loops of the battery holder toward each other; then, pull the cage out of the drive bay approximately 25 mm (1 inch). 5. Disconnect the battery power cables. 6. Pull the drive completely out of the bay. 7.
Page 228: Removing The Bezel
2. Remove all the cables that are connected to the front of the server. 3. Remove the screws from the bezel. 4. Rotate the top of the bezel away from the server. IBM System x3650 M4 Type 7915: Problem Determination and Service Guide...
Page 229: Installing The Bezel
Installing the bezel To install the bezel, complete the following steps. 1. Insert the tabs on the bottom of the bezel into the slots on the underside of the chassis and attach it with the screws. 2. Connect any cables you previously removed from the front of the server. Removing the 240 VA safety cover To remove the 240 VA safety cover, complete the following steps: 1.
Page 230: Installing The 240 Va Safety Cover
Installing the 240 VA safety cover To install the 240 VA safety cover, complete the following steps. Screw Safety cover IBM System x3650 M4 Type 7915: Problem Determination and Service Guide...
Page 231: Removing And Replacing Tier 1 Crus
Removing and replacing Tier 1 CRUs Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. Note: The illustrations in this document might differ slightly from your hardware.
Page 232 5. Remove the PCI riser-card assemblies (see “Removing a PCI riser-card assembly” on page 218). 6. Press the fan-bracket release latches toward each other and lift the fan bracket out of the server. IBM System x3650 M4 Type 7915: Problem Determination and Service Guide...
Page 233: Installing The Fan Bracket
Installing the fan bracket To install the fan bracket, complete the following steps. Fan-bracket release latches Pins 1. Lower the fan bracket into the chassis. 2. Align the holes in the bottom of the bracket with the pins in the bottom of the chassis.
Page 234: Removing A Usb Hypervisor Memory Key
Note: You must configure the server not to look for the hypervisor USB drive. See “Configuring the server” on page 298 for information about disabling hypervisor support. IBM System x3650 M4 Type 7915: Problem Determination and Service Guide...
Page 235: Installing A Usb Hypervisor Memory Key
Installing a USB hypervisor memory key Lockbar USB embedded hypervisor flash device To install a USB hypervisor memory key in the SAS riser card, complete the following steps: 1. Remove PCI riser-card assembly (see “Removing a PCI riser-card assembly” on page 218).
Page 236: Shrinking A Pci Riser-Card Assembly (For Half-Length Adapters)
The server comes with one riser-card assembly that contains two to three PCI slots. See http://www.ibm.com/servers/eserver/serverproven/compat/us/ for a list of riser-card assemblies that you can use with the server. To remove a riser-card assembly, complete the following steps. IBM System x3650 M4 Type 7915: Problem Determination and Service Guide...
Page 237: Installing A Pci Riser-Card Assembly
PCI riser-card assembly 2 PCI riser-card assembly 1 1. Read the safety information that begins on page vii and “Installation guidelines” on page 191. 2. Turn off the server and peripheral devices and disconnect all power cords and external cables. 3.
Page 238 4. Install the server cover (see “Installing the cover” on page 206). 5. Slide the server into the rack. 6. Reconnect the external cables; then, reconnect the power cords and turn on the peripheral devices and the server. IBM System x3650 M4 Type 7915: Problem Determination and Service Guide...
Page 239: Removing A Pci Adapter From A Pci Riser-Card Assembly
Removing a PCI adapter from a PCI riser-card assembly This topic describes removing an adapter from a PCI expansion slot in a PCI riser-card assembly. These instructions apply to PCI adapters such as video graphic adapters and network adapters. The following illustration shows the locations of the adapter expansion slots from the rear of the server.
Page 240: Installing A Pci Adapter In A Pci Riser-Card Assembly
Full height, half length Full height, half length (Riser 1) (Riser 2) To install an adapter, complete the following steps. riser-card assembly Adapter Bracket connectors Expansion-slot cover Full-length adapter Adapter bracket IBM System x3650 M4 Type 7915: Problem Determination and Service Guide...
Page 241 1. Install the adapter in the expansion slot. a. For riser 1: if the adapter is a full-length adapter for the upper expansion slot in the riser card, remove the full-length-adapter bracket from underneath the top of the riser-card assembly and insert it in the end of the upper expansion slot of the riser-card assembly.
Page 242: Removing The Optional Dual-Port Network Adapter
IBM System x3650 M4 Type 7915: Problem Determination and Service Guide...
Page 243: Installing The Optional Dual-Port Network Adapter
– NIC – iSCSI (enabled after FoD installed) – FCoE (enabled after FoD installed) v To download the latest version of drivers for iSCSI and FCoE from the IBM website, complete the following steps: 1. Go to http://www.ibm.com/support/fixcentral/. 2. From the Product support, select System x.
Page 244 – NIC – iSCSI (enabled after FoD installed) – FCoE (enabled after FoD installed) v To download the latest version of drivers for iSCSI and FCoE from the IBM website, complete the following steps: 1. Go to http://www.ibm.com/support/fixcentral/. 2. From the Product support, select System x.
Page 245 3. From the Product family menu, select System x3650 M4 and your machine type. 4. From the Operating system menu, select your operating system, and then click Search to display the available drivers. 5. Download the latest version of drivers.
Page 246 8. Press the adapter firmly until the pin, standoffs, and retention brackets engage the adapter. Make sure the adapter is securely seated on the connector on the system board. IBM System x3650 M4 Type 7915: Problem Determination and Service Guide...
Page 247: Removing An Optional Serveraid Upgrade Adapter
1. Boot to webbios and delete all configurations. In controller properties of Webbios, reset to factory defaults. 3. Turn off AC power supply. For more information about the MegaRAID, go to http://www-947.ibm.com/support/ entry/portal/docdisplay?lndocid=MIGR-5073015. To remove an optional ServeRAID upgrade adapter, complete the following steps: 1.
Page 248: Installing An Optional Serveraid Upgrade Adapter
4. Connect the supercap cable to the ServeRAID upgrade adapter. Supercab cable ServeRAID upgrade adapter 5. Attach the three pegs to the ServeRAID upgrade adapter and install the ServeRAID upgrade adapter into the system board. IBM System x3650 M4 Type 7915: Problem Determination and Service Guide...
Page 249: Removing A Remotely Installed Serveraid Adapter Battery
Rententions ServeRAID upgrade adapter RAID upgrade connector 6. Connect the other end of the supercap cable to the battery. Battery cable TMMB board Battery Note: Make sure the battery is seated properly (see “Installing a ServeRAID SAS controller battery on the remote battery tray” on page 232). 7.
Page 250: Installing A Serveraid Sas Controller Battery On The Remote Battery Tray
ServeRAID SAS controller remote battery retention instead (see “Installing an optional ServeRAID SAS controller battery holder” on page 209). IBM System x3650 M4 Type 7915: Problem Determination and Service Guide...
Page 251 1. Read the safety information that begins on page vii and “Installation guidelines” on page 191. 2. Turn off the server and peripheral devices and disconnect all power cords and external devices. 3. Remove the cover (see “Removing the cover” on page 205). 4.
Page 252 Place the battery retention clip underneath while pressing the release tab toward the front of the server until it snaps in place to hold the battery retention clip firmly in place. IBM System x3650 M4 Type 7915: Problem Determination and Service Guide...
Page 253: Removing A Serveraid Sas Controller Battery Holder
7. Install the cover “Installing the cover” on page 206. 8. Slide the server into the rack. 9. Reconnect the power cords and all external cables, and turn on the server and peripheral devices. Removing a ServeRAID SAS controller battery holder If a ServeRAID SAS controller battery is installed remotely near the fan cage and you need to replace it, complete the following steps: 1.
Page 254: Removing A Hot-Swap Hard Disk Drive
4. Pull the hot-swap drive assembly out of the bay approximately 25 mm (1 inch). Wait approximately 45 seconds while the drive spins down before you remove the drive assembly completely from the bay. IBM System x3650 M4 Type 7915: Problem Determination and Service Guide...
Page 255: Installing A Hot-Swap Hard Disk Drive
104. Note: You might have to reconfigure the disk arrays after you install hard disk drives. See the RAID documentation on the IBM ServeRAID Support CD for information about RAID controllers. Chapter 5. Removing and replacing server components...
Page 256: Removing A Simple-Swap Hard Disk Drive
Installation and User’s Guide on the IBM Documentation CD. Important: Do not install a SCSI hard disk drive in this server. IBM System x3650 M4 Type 7915: Problem Determination and Service Guide...
Page 257 104. Note: You might have to reconfigure the disk arrays after you install hard disk drives. See the RAID documentation on the IBM ServeRAID Support CD for information about RAID controllers. Chapter 5. Removing and replacing server components...
Page 258: Removing The Sas Hard Disk Drive Backplane
Installing the SAS hard disk drive backplane To install the replacement SAS hard disk drive backplane, complete the following steps. IBM System x3650 M4 Type 7915: Problem Determination and Service Guide...
Page 259 Hard disk drive backplane signal cable Configuration cable Power cable 1. Connect the power and signal cables to the replacement backplane (see “Internal cable routing and connectors” on page 194). 2. Align the backplane with the backplane slot in the chassis and the small slots on top of the hard disk drive cage.
Page 260: Removing The Simple-Swap Hard Disk Drive Backplate
Installing the simple-swap hard disk drive backplate To install the replacement simple-swap hard disk drive backplate, complete the following steps. IBM System x3650 M4 Type 7915: Problem Determination and Service Guide...
Page 261 Power cable signal cable Latch Hard disk drive backplate 1. Connect the power and signal cables to the replacement backplate (see “Internal cable routing and connectors” on page 194). 2. Align the backplate with the backplate slot in the chassis and the small slots on top of the hard disk drive cage.
Page 262: Removing An Optional Cd-Rw/Dvd Drive
6. Remove the drive retention clip from the drive. 7. If you are instructed to return the CD-RW/DVD drive, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. IBM System x3650 M4 Type 7915: Problem Determination and Service Guide...
Page 263: Installing An Optional Cd-Rw/Dvd Drive
Installing an optional CD-RW/DVD drive To install the replacement CD-RW/DVD drive, complete the following steps. Drive retention clip Alignment pins 1. Remove the drive filler panel. 2. Attach the drive-retention clip to the side of the drive. 3. Slide the drive into the CD/DVD drive bay until the drive clicks into place. 4.
Page 264: Installing The Dvd Drive Cable
Follow the optical drive cable routing as the illustration shows. Make sure that the cable is not pinched and does not cover any connectors or obstruct any components on the system board. IBM System x3650 M4 Type 7915: Problem Determination and Service Guide...
Page 265: Removing An Optional Tape Drive
Release tab Optical drive connector DVD drive cable Cable connector latch 6. Install the cover (see “Installing the cover” on page 206). 7. Slide the server into the rack. 8. Reconnect the power cords and any cables that you removed. 9.
Page 266 9. If you are instructed to return the drive, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. IBM System x3650 M4 Type 7915: Problem Determination and Service Guide...
Page 267: Installing An Optional Tape Drive
Installing an optional tape drive To install a tape drive, complete the following steps: 1. If the tape drive came with metal spacers on the installed on the sides, remove the spacers. 2. Install the drive tray on the new tape drive as shown, using the four screws that you removed from the former drive.
Page 268: Removing A Memory Module (Dimm)
– The specifications of a DDR3 DIMM are on a label on the DIMM, in the following format. IBM System x3650 M4 Type 7915: Problem Determination and Service Guide...
Page 269 ggggg eRxff PC3v-wwwwwm-aa-bb-ccd where: ggggg is the total capacity of the DIMM (for example, 1GB, 2GB, or 4GB) eR is the number of ranks 1R = single-rank 2R = dual-rank 4R = quad-rank xff is the device organization (bit width) x4 = x4 organization (4 DQ lines per SDRAM) x8 = x8 organization x16 = x16 organization...
Page 270 32 GB and a maximum of 768 GB of system memory using LRDIMMs. Note: The amount of usable memory is reduced depending on the system configuration. A certain amount of memory must be reserved for system IBM System x3650 M4 Type 7915: Problem Determination and Service Guide...
Page 271: Dimm Installation Sequence
resources. To view the total amount of installed memory and the amount of configured memory, run the Setup utility. For additional information, see “Configuring the server” on page 298. v A minimum of one DIMM must be installed for each microprocessor. For example, you must install a minimum of two DIMMs if the server has two microprocessors installed.
Page 272: Memory Mirrored Channel
Fourth pair of DIMMs 8, 11 Fifth pair of DIMMs 3, 6 Sixth pair of DIMMs 7, 10 Seventh pair of DIMMs 13, 16 Eighth pair of DIMMs 21, 24 IBM System x3650 M4 Type 7915: Problem Determination and Service Guide...
Page 273: Memory Rank Sparing
Table 16. Memory mirrored channel mode DIMM population sequence (continued) Number of installed Number of DIMMs microprocessor DIMM connector Ninth pair of DIMMs 14, 17 Tenth pair of DIMMs 20, 23 Eleventh pair of DIMMs 15, 18 Twelfth pair of DIMMs 19, 22 Note: DIMM connectors 3, 6, 7, 10, 15, 18, 19, and 22 are not used in memory mirrored channel mode when UDIMMs are installed in the server.
Page 274: Installing A Dimm
DIMM has not been correctly inserted; open the retaining clips, remove the DIMM, and then reinsert it. 7. Repeat steps 1 through 6 until all the new or replacement DIMMs are installed. IBM System x3650 M4 Type 7915: Problem Determination and Service Guide...
Page 275: Removing A Hot-Swap Dual-Motor Hot-Swap Fan
8. Replace the air baffle over the DIMMs (see “Installing the air baffle” on page 208), making sure all cables are out of the way. 9. Replace the PCI riser-card assemblies (see “Installing a PCI riser-card assembly” on page 219), if you removed them. 10.
Page 276: Installing A Hot-Swap Dual-Motor Hot-Swap Fan
5. Repeat steps 1 through 3 until all the new or replacement dual-motor hot-swap fans are installed. 6. Install the cover (see “Installing the cover” on page 206). 7. Slide the server into the rack. IBM System x3650 M4 Type 7915: Problem Determination and Service Guide...
Page 277: Removing A Hot-Swap Ac Power Supply
Before you install an additional power supply or replace a power supply with one of a different wattage, you may use the IBM Power Configurator utility to determine current system power consumption. For more information and to download the utility, go to http://www-03.ibm.com/systems/bladecenter/resources/ powerconfig.html.
Page 278 Hazardous voltage, current, and energy levels are present inside any component that has this label attached. There are no serviceable parts inside these components. If you suspect a problem with one of these parts, contact a service technician. IBM System x3650 M4 Type 7915: Problem Determination and Service Guide...
Page 279 Power supply filler panel Hot-swap power supply 2 Attention: During normal operation, each power-supply bay must contain either a power supply or power-supply filler for proper cooling. To install a power supply, complete the following steps: 1. Read the safety information that begins on page vii and “Installation guidelines” on page 191.
Page 280: Removing A Hot-Swap Dc Power Supply
This equipment shall be located in the same immediate area (such as, adjacent cabinets) as any other equipment that has a connection between the earthed IBM System x3650 M4 Type 7915: Problem Determination and Service Guide...
Page 281 conductor of the same dc supply circuit and the earthing conductor, and also the point of earthing of the dc system. The dc system shall not be earthed elsewhere. v The dc supply source shall be located within the same premises as this equipment.
Page 282 The product also might have more than one power cord. To remove all electrical current from the product, make sure that all power cords are disconnected from the power source. IBM System x3650 M4 Type 7915: Problem Determination and Service Guide...
Page 283 Statement 34: CAUTION: To reduce the risk of electric shock or energy hazards: v This equipment must be installed by trained service personnel in a restricted-access location, as defined by the NEC and IEC 60950-1, First Edition, The Standard for Safety of Information Technology Equipment. v Connect the equipment to a properly grounded safety extra low voltage (SELV) source.
Page 284: Installing A Hot-Swap Dc Power Supply
Before you install an additional power supply or replace a power supply with one of a different wattage, you may use the IBM Power Configurator utility to determine current system power consumption. For more information and to download the utility, go to http://www-03.ibm.com/systems/bladecenter/resources/...
Page 285 v If the power source requires ring terminals, you must use a crimping tool to install the ring terminals to the power cord wires. The ring terminals must be UL approved and must accommodate the wire that is described in the above-mentioned note .
Page 286 The product also might have more than one power cord. To remove all electrical current from the product, make sure that all power cords are disconnected from the power source. IBM System x3650 M4 Type 7915: Problem Determination and Service Guide...
Page 287 Statement 34: CAUTION: To reduce the risk of electric shock or energy hazards: v This equipment must be installed by trained service personnel in a restricted-access location, as defined by the NEC and IEC 60950-1, First Edition, The Standard for Safety of Information Technology Equipment. v Connect the equipment to a properly grounded safety extra low voltage (SELV) source.
Page 288 -48 volt dc power supply, and make the connections to and disconnections from the -48 volt dc power source. IBM service technicians are not certified or authorized to install or remove the -48 volt power cable.
Page 289: Removing An Optional Remotely Installed Serveraid Adapter Battery
7. Route the power cord through the handle and cable tie if any, so that it does not accidentally become unplugged. 8. Connect the other ends of the dc power cable to the dc power source. Cut the wires to the correct length, but do not cut them shorter than 150 mm (6 inch). If the power source requires ring terminals, you must use a crimping tool to install the ring terminals to the power cord wires.
Page 290: Installing An Optional Serveraid Sas Controller Battery On The Remote Battery Holder
5. Route the remote battery cable along the chassis. Attention: Make sure that the cable is not pinched and does not cover any connectors or obstruct any components on the system board. IBM System x3650 M4 Type 7915: Problem Determination and Service Guide...
Page 291: Removing The Battery
6. Install the battery: a. Align the battery cable connector with the slot on the battery holder. Place the battery into the battery holder and make sure that the battery holder engages the battery securely. The following illustrations show the batteries installed in the battery holder and battery tray respectively.
Page 292 CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer. The battery contains lithium and can explode if not properly used, handled, or disposed of.
Page 293: Installing The Battery
9. Dispose of the battery as required by local ordinances or regulations. See the IBM Environmental Notices and User's Guide on the IBM Documentation CD for more information. Installing the battery The following notes describe information that you must consider when you replace the battery in the server.
Page 294 CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer. The battery contains lithium and can explode if not properly used, handled, or disposed of.
Page 295: Removing The Operator Information Panel Assembly
4. Reconnect the internal cables that you disconnected (see “Internal cable routing and connectors” on page 194). 5. Install the cover (see “Installing the cover” on page 206). 6. Slide the server into the rack. 7. Reconnect the external cables; then, reconnect the power cords and turn on the peripheral devices and the server.
Page 296: Installing The Operator Information Panel Assembly
Removing and replacing Tier 2 CRUs You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designated for your server.
Page 297: Removing A Microprocessor And Heat Sink
Removing a microprocessor and heat sink Attention: v Always use the microprocessor installation tool to remove a microprocessor. Failing to use the microprocessor installation tool may damage the microprocessor sockets on the system board. Any damage to the microprocessor sockets may require replacing the system board. v Microprocessors are to be removed only by trained service technicians.
Page 298 CRU to remove the microprocessor. a. Twist the handle on the microprocessor tool counterclockwise so that it is in the open position. Handle Installation tool IBM System x3650 M4 Type 7915: Problem Determination and Service Guide...
Page 299 b. Align the installation tool with the alignment pins on the microprocessor socket and lower the tool on the microprocessor. The installation tool rests flush on the socket only if aligned correctly. Installation tool Alignment Microprocessor pins c. Twist the handle on the installation tool clockwise. Handle Installation tool...
Page 300: Installing A Microprocessor And Heat Sink
Note: Removing the heat sink from the microprocessor destroys the even distribution of the thermal grease and requires replacing the thermal grease. v To order an additional optional microprocessor, contact your IBM marketing representative or authorized reseller. IBM System x3650 M4 Type 7915: Problem Determination and Service Guide...
Page 301 To install an additional microprocessor and heat sink, complete the following steps: 1. Read the safety information that begins on page vii and “Installation guidelines” on page 191. 2. Turn off the server and peripheral devices and disconnect the power cords and all external cables.
Page 302 Twist the handle on the microprocessor tool counterclockwise to insert the microprocessor into the socket. The microprocessor is keyed to ensure that the microprocessor is installed correctly. The microprocessor rests flush on the socket only if properly installed. IBM System x3650 M4 Type 7915: Problem Determination and Service Guide...
Page 303 Attention: v Do not press the microprocessor into the socket. v Make sure that the microprocessor is oriented and aligned correctly in the socket before you try to close the microprocessor retainer. v Do not touch the thermal material on the bottom of the heat sink or on top of the microprocessor.
Page 304 12. Reinstall the air baffle (see “Installing the air baffle” on page 208). 13. Install the cover (see “Installing the cover” on page 206). 14. Slide the server into the rack. IBM System x3650 M4 Type 7915: Problem Determination and Service Guide...
Page 305: Thermal Grease
15. Reconnect the power cords and any cables that you removed. 16. Turn on the peripheral devices and the server. Thermal grease The thermal grease must be replaced whenever the heat sink has been removed from the top of the microprocessor and is going to be reused or when debris is found in the grease.
Page 306 Note: If the grease is properly applied, approximately half of the grease will remain in the syringe. 6. Install the heat sink onto the microprocessor as described in 10 on page 286. IBM System x3650 M4 Type 7915: Problem Determination and Service Guide...
Page 307: Removing A Heat-Sink Retention Module
Removing a heat-sink retention module To remove a heat-sink retention module, complete the following steps: 1. Read the safety information that begins on page vii and “Installation guidelines” on page 191. 2. Turn off the server, and disconnect all power cords and external cables. 3.
Page 308: Removing The System Board
(FoD) keys after installing the new system board. For more information on Features on Demand (FoD), including instructions for automating the activation and installation of the activation key by using IBM ToolsCenter or IBM Systems Director, see the IBM Features on Demand User’s Guide athttp://www.ibm.com/systems/x/fod/ under the Help section.
Page 309 7. Remove the air baffle (see “Removing the air baffle” on page 206). Important: Before you remove the DIMMs, note which DIMMs are in which connectors. You must install them in the same configuration on the replacement system board. 8. Remove all DIMMs, and place them on a static-protective surface for reinstallation (see “Removing a memory module (DIMM)”...
Page 310: Installing The System Board
1. When you reassemble the components in the server, be sure to route all cables carefully so that they are not exposed to excessive pressure (see “Internal cable routing and connectors” on page 194). IBM System x3650 M4 Type 7915: Problem Determination and Service Guide...
Page 311 2. When you replace the system board, you must either update the server with the latest firmware or restore the pre-existing firmware that the customer provides on a diskette or CD image. Make sure that you have the latest firmware or a copy of the pre-existing firmware before you proceed.
Page 312 7. Install the air baffle (see “Installing the air baffle” on page 208), making sure that all cables are out of the way. 8. If necessary, install the Ethernet adapter. IBM System x3650 M4 Type 7915: Problem Determination and Service Guide...
Page 313 9. If necessary, install the virtual media key. 10. Install the PCI riser-card assemblies and all adapters (see “Installing a PCI riser-card assembly” on page 219). 11. Install the cover (see “Installing the cover” on page 206). 12. Push the power supplies back into the server. 13.
Page 314 IBM System x3650 M4 Type 7915: Problem Determination and Service Guide...
Page 315: Chapter 6. Configuration Information And Instructions
The firmware for the server is periodically updated and is available for download from the IBM website. To check for the latest level of firmware, such as UEFI firmware, vital product data (VPD) code, device drivers, and integrated management module firmware, go to http://www.ibm.com/support/fixcentral/ .
Page 316: Configuring The Server
“Using the embedded hypervisor” on page 310. v Ethernet controller configuration For information about configuring the Ethernet controller, see “Configuring the Gigabit Ethernet controller” on page 311. v IBM Advanced Settings Utility (ASU) program IBM System x3650 M4 Type 7915: Problem Determination and Service Guide...
Page 317: Using The Serverguide Setup And Installation Cd
Use the ASU program online or out of band to modify UEFI settings from the command line without the need to restart the server to access the Setup utility. For more information about using this program, see “IBM Advanced Settings Utility program” on page 313.
Page 318: Serverguide Features
When you use the ServerGuide Setup and Installation CD, you do not need setup diskettes. You can use the CD to configure any supported IBM server model. The setup program provides a list of tasks that are required to set up your server model.
Page 319: Using The Setup Utility
Installing your operating system without using ServerGuide If you have already configured the server hardware and you are not using the ServerGuide program to install your operating system, go to http://www.ibm.com/ supportportal/ to download the latest operating-system installation instructions from the IBM website.
Page 320: Starting The Setup Utility
(this is equivalent to disconnecting the device). – Power Select this choice to view or change power capping to control consumption, processors, and performance states. – Operating Modes IBM System x3650 M4 Type 7915: Problem Determination and Service Guide...
Page 321 Select this choice to view or change the operating profile (performance and power utilization). – Legacy Support Select this choice to view or set legacy support. - Force Legacy Video on Boot Select this choice to force INT video support, if the operating system does not support UEFI video output standards.
Page 322 Select this choice to clear an administrator password. For more information, see “Administrator password” on page 306. v Save Settings Select this choice to save the changes that you have made in the settings. IBM System x3650 M4 Type 7915: Problem Determination and Service Guide...
Page 323 v Restore Settings Select this choice to cancel the changes that you have made in the settings and restore the previous settings. v Load Default Settings Select this choice to cancel the changes that you have made in the settings and restore the factory settings.
Page 324: Using The Boot Manager Program
USB mass storage device is installed, a submenu item (USB Key/Disk) is displayed. 4. Use the Up arrow and Down arrow keys to select an item from the Boot Selection Menu and press Enter. IBM System x3650 M4 Type 7915: Problem Determination and Service Guide...
Page 325: Starting The Backup Server Firmware
IMM2 standard firmware and then use the remote presence upgrade option to upgrade to IMM2 premium firmware. For more information about the IMM2, see the Integrated Management Module II User's Guide at http://www-947.ibm.com/support/entry/portal/ docdisplay?brand=5000008&lndocid=MIGR-5086346. The IMM2 supports the following basic systems-management features: v Environmental monitor with fan speed control for temperature, voltages, fan failure, and power supply failure.
Page 326 3. From the Setup utility main menu, select System Settings. 4. On the next screen, select Integrated Management Module. 5. On the next screen, select Network Configuration. 6. Find the IP address and write it down. IBM System x3650 M4 Type 7915: Problem Determination and Service Guide...
Page 327: Using The Remote Presence Capability And Blue-Screen Capture
Using the remote presence capability and blue-screen capture The remote presence and blue-screen capture features are integrated functions of the Integrated Management Module II (IMM2). When the optional IBM Integrated Management Module Advanced Upgrade is installed in the server, it activates the remote presence functions.
Page 328: Using The Embedded Hypervisor
For more information on Features on Demand (FoD), including instructions for automating the activation and installation of the activation key by using IBM ToolsCenter or IBM Director, see the IBM System x Features on Demand User’s Guide at http://www.ibm.com/systems/x/fod/under the Help section.
Page 329: Setting The Pxe Boot Protocol Using The Setup Utility
You do not have to set any jumpers or configure the controllers. However, you must install a device driver to enable the operating system to address the controllers. To find device drivers and information about configuring the Ethernet controllers, go to http://www.ibm.com/supportportal/. Chapter 6. Configuration information and instructions...
Page 330: Using The Lsi Configuration Utility Program
2. When the prompt <F1 Setup> is displayed, press F1. If you have set an administrator password, you are prompted to type the password. IBM System x3650 M4 Type 7915: Problem Determination and Service Guide...
Page 331: Ibm Advanced Settings Utility Program
7. Select Apply changes and exit menu to create the array. IBM Advanced Settings Utility program The IBM Advanced Settings Utility (ASU) program is an alternative to the Setup utility for modifying UEFI settings. Use the ASU program online or out of band to modify UEFI settings from the command line without the need to restart the system to access the Setup utility.
Page 332: Updating Ibm Systems Director
Updating IBM Systems Director If you plan to use IBM Systems Director to manage the server, you must check for the latest applicable IBM Systems Director updates and interim fixes. Note: Changes are made periodically to the IBM website. The actual procedure might vary slightly from what is described in this document.
Page 333: Updating The Universal Unique Identifier (Uuid)
The ASU is an online tool that supports several operating systems. Make sure that you download the version for your operating system. You can download the ASU from the IBM website. To download the ASU and update the UUID, go to http://www.ibm.com/supportportal/.
Page 334 IPMI driver be installed. Some operating systems have the IPMI driver installed by default. ASU provides the corresponding mapping layer. See “IBM Advanced Settings Utility program” on page 313 or the Advanced Settings Utility Users Guide for more details.
Page 335: Updating The Dmi/Smbios Data
The ASU is an online tool that supports several operating systems. Make sure that you download the version for your operating system. You can download the ASU from the IBM website. To download the ASU and update the DMI, go to http://www.ibm.com/supportportal/.
Page 336 IPMI driver be installed. Some operating systems have the IPMI driver installed by default. ASU provides the corresponding mapping layer. See the Advanced Settings Utility Users Guide at http://www-947.ibm.com/ systems/support/supportsite.wss/docdisplay?brandind=5000008 &lndocid=MIGR-55021 for more details. IBM System x3650 M4 Type 7915: Problem Determination and Service Guide...
Page 337 You can also build a bootable media using the applications available through the Tools Center website at http://publib.boulder.ibm.com/infocenter/toolsctr/ v1r0/index.jsp. From the left pane, click IBM System x and BladeCenter Tools Center, then click Tool reference for the available tools. 4. Restart the server.
Page 338 IBM System x3650 M4 Type 7915: Problem Determination and Service Guide...
Page 339: Appendix A. Getting Help And Technical Assistance
If you need help, service, or technical assistance or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. This section contains information about where to go for additional information about IBM and IBM products, what to do if you experience a problem with your system, and whom to call for service, if it is necessary.
Page 340: Software Service And Support
You can find service information for IBM systems and optional devices at http://www.ibm.com/systems/support/. Software service and support Through IBM Support Line, you can get telephone assistance, for a fee, with usage, configuration, and software problems with System x and xSeries servers, BladeCenter products, IntelliStation workstations, and appliances. For information about which products are supported by Support Line in your country or region, see http://www.ibm.com/services/sl/products/.
Page 341: Appendix B. Notices
Web sites. The materials at those Web sites are not part of the materials for this IBM product, and use of those Web sites is at your own risk. IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you.
Page 342: Important Notes
When referring to processor storage, real and virtual storage, or channel volume, KB stands for 1024 bytes, MB stands for 1,048,576 bytes, and GB stands for 1,073,741,824 bytes. IBM System x3650 M4 Type 7915: Problem Determination and Service Guide...
Page 343: Particulate Contamination
IBM makes no representations or warranties with respect to non-IBM products. Support (if any) for the non-IBM products is provided by the third party, not IBM. Some software might differ from its retail version (if available) and might not include user manuals or all program functionality.
Page 344: Documentation Format
In the request, be sure to include the publication part number and title. When you send information to IBM, you grant IBM a nonexclusive right to use or distribute the information in any way it believes appropriate without incurring any obligation to you.
Page 345: Industry Canada Class A Emission Compliance Statement
EU-Mitgliedsstaaten und hält die Grenzwerte der EN 55022 Klasse A ein. Um dieses sicherzustellen, sind die Geräte wie in den Handbüchern beschrieben zu installieren und zu betreiben. Des Weiteren dürfen auch nur von der IBM Appendix B. Notices...
Page 346: Japan Vcci Class A Statement
This is a Class A product based on the standard of the Voluntary Control Council for Interference (VCCI). If this equipment is used in a domestic environment, radio interference may occur, in which case the user may be required to take corrective actions. IBM System x3650 M4 Type 7915: Problem Determination and Service Guide...
Page 347: Japan Electronics And Information Technology Industries Association (Jeita) Statement
Japan Electronics and Information Technology Industries Association (JEITA) statement Japanese Electronics and Information Technology Industries Association (JEITA) Confirmed Harmonics Guideline (products less than or equal to 20 A per phase) Korea Communications Commission (KCC) statement Please note that this equipment has obtained EMC registration for commercial use. In the event that it has been mistakenly sold or purchased, please exchange it for equipment certified for home use.
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Page 349: Index
Ethernet 311 removing 210 controls and LEDs blue-screen capture feature light path diagnostics panel 11 overview 310 operator information panel 10 Boot Manager program 298, 306 controls, front 9 button, presence detection 10 cover installing 206 © Copyright IBM Corp. 2012...
Page 350 FCC Class A notice 326 DVD drive cable features 7 installing 246 ServerGuide 300 removing 245 firmware Dynamic System Analysis 1 recovering server 172 Dynamic System Analysis (DSA) 137 IBM System x3650 M4 Type 7915: Problem Determination and Service Guide...
Page 351 262 intermittent problems 107 humidity 8 internal cable routing 194 hypervisor flash device IP address problems 106 obtaining for IMM2 308 IPMI event log 26, 27 IPMItool 27 IBM Advanced Settings Utility program overview 313 IBM Support Line 322 Index...
Page 352 187 description 254 password 305 DIMM population sequence 254 administrator 305 memory module power-on 305 removing 250 password, power-on specifications 7 switch on system board 305 memory problems 108 IBM System x3650 M4 Type 7915: Problem Determination and Service Guide...
Page 353 problems (continued) connectors 23 ServerGuide 122 PCI adapter software 123 installing 222 undetermined 177 removing 221 USB port 124 PCI expansion slots 7 video 110, 124 PCI riser card publications 5 installing 219 PXE boot protocol removing 218 Setting 311 PCI riser-card assembly (full-length) stretching 217 PCI riser-card assembly (half-length)
Page 354 179 system board optional devices connectors 22 server shutdown 15 system event log 26 server, backup firmware system pulse LEDs 136 starting 307 system reliability guidelines 192 IBM System x3650 M4 Type 7915: Problem Determination and Service Guide...
Page 355 United States FCC Class A notice 326 Universal Serial Bus (USB) problems 124 UpdateXpress 2, 297 updating firmware 297 IBM Systems Director 314 server firmware 282 Systems Director, IBM 314 USB connector 10, 12 USB hypervisor memory key installing 217...
Page 356 IBM System x3650 M4 Type 7915: Problem Determination and Service Guide...
Page 358 Part Number: 00V9819 Printed in USA (1P) P/N: 00V9819...

IBM System x3650 M4 Type 7915 Problem Determination And Service Manual

Safety

Chapter 1. Start here

Chapter 2. Introduction

Chapter 3. Diagnostics

Chapter 4. Parts Listing, Type 7915 Server

Chapter 5. Removing and Replacing Server Components

Chapter 6. Configuration Information and Instructions

Appendix A. Getting Help and Technical Assistance

Appendix B. Notices

Quick Links

Related Manuals for IBM System x3650 M4 Type 7915

Summary of Contents for IBM System x3650 M4 Type 7915