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IBM MICRO TOWER 2169 Hardware Maintenance Manual
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IBM MICRO TOWER 2169 Hardware Maintenance Manual

IBM MICRO TOWER 2169 Hardware Maintenance Manual

Micro tower model
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Hardware Maintenance Manual
for Service Level A
For Micro Tower Models
Machine Type 2169
European Market Only
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Summary of Contents for IBM MICRO TOWER 2169

  • Page 1 Hardware Maintenance Manual for Service Level A For Micro Tower Models Machine Type 2169 European Market Only...
  • Page 2 IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. References to IBM products, programs, or services do not imply that IBM intends to make them available outside the United States. This publication could include technical inaccuracies or typographical errors.

  • Page 3: Table Of Contents

    Keyboard ... 96 Mouse ... 97 Power Supply ... 99 Monitor... 102 Undetermined Problems ... 104 Diagnostic Aids... 105 Introduction ... 106 Power-On Self Test ... 106 Diagnostics Tools ... 107 Diagnostics Program Features ... 108 Copyright IBM Corp. 2000...
  • Page 4 Repairing Information ... 110 Removals and Replacements of machine type ... 111 Identifying the Parts of the System Unit... 112 Top Cover ... 114 Adapter Cards ... 115 Diskette Drive ... 117 CD-ROM Drive ... 118 Hard Disk Drive... 119 System Board ...

  • Page 5: Notices

    References in this publication to IBM products, programs, or services do not imply that IBM intends to make these available in all countries in which IBM operates. Any reference to an IBM product, program, or service is not intended to state or imply that only IBM’s product, program, or service may be used.

  • Page 6: Safety Information

    Safety Information DANGER To avoid a shock hazard, do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm. To avoid shock hazard: The power cord must be connected to a properly wired and earthed receptacle.
  • Page 7 To Connect 1. Turn Everything OFF. 2. First, attach all cables to devices. 3. Attach signal cables to receptacles. 4. Attach power cord(s) to outlet. 5. Turn device ON NOTE: In the U.K., by law, the telephone cable must be connected after the power cord.
  • Page 8 Caution: When replacing the battery, use only IBM Part Number 36L9077 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer. The battery contains lithium and can explode if not properly used, handled, or disposed of.
  • Page 9 DANGER Some CD-ROM drives contain an embedded Class 3A or Class 3B laser diode. Note the following. Laser radiation when open. Do not stare into the beam, do not view directly with optical instruments, and avoid direct exposure to the beam. 32 Kg (70.5 lbs)
  • Page 10 PERIGO Para evitar choques elétricos, não conecte ou desconecte nenhum cabo, nem efetue instalação, manutenção ou reconfiguração deste produto durante uma tempestade com raios. Para evitar choques elétricos: O cabo de alimentação deve ser conectado a um receptáculo corretamente instalado e aterrado. Todos os equipamentos aos quais este produto será...
  • Page 11 Para Conectar 1. DESLIGUE tudo. 2. Conecte primeiro todos os cabos nos dispositivos. 3. Conecte os cabos de sinal nos receptáculos. 4. Conecte o(s) cabo(s) de alimentação nas tomadas. 5. LIGUE o dispositivo. Para Desconectar 1. DESLIGUE tudo. 2. Remova primeiro o(s) cabo(s) de alimentação das tomadas.
  • Page 12 Ao substituir a bateria, utilize apenas o Número de Peça IBM 33F8354 ou um tipo de bateria equivalente recomendado pelo fabricante. Se seu sistema possuir um módulo com uma bateria de lítio, substitua-o apenas pelo mesmo tipo de módulo, produzido pelo mesmo fabricante.
  • Page 13 PERIGO Algumas unidades de CD-ROM contém um diodo de laser da Classe 3A ou da Classe 3B. Observe o seguinte. Radiação de laser quando aberto. Não olhe diretamente para o feixe de laser, não olhe diretamente com instrumentos óticos, e evite exposição direta ao raio. 32 Kg (70,5 cuidado:...
  • Page 19 DANGER Pour éviter tout risque de choc électrique, ne manipulez aucun câble et n'effectuez aucune opération d'installation, d'entretien ou de reconfiguration de ce produit au cours d'un orage. Pour éviter tout risque de choc électrique : Les cordons d'alimentation du présent produit et de tous les appareils qui lui sont connectés doivent être branchés sur des socles de prise de courant correctement câblés et mis à...
  • Page 20 Remplacez la pile usagée par une pile de référence identique exclusivement - voir la référence IBM - ou par une pile équivalente recommandée par le fabricant. Si votre système est doté d'un module contenant une pile au lithium, vous devez le remplacer uniquement par un module identique, produit par le même fabricant.
  • Page 21 DANGER Certaines unités de CD-ROM contiennent une diode laser de classe 3A ou 3B. Prenez connaissance des informations suivantes : Rayonnement laser lorsque le carter est ouvert. Évitez de regarder fixement le faisceau ou de l'observer à l'aide d'instruments optiques. Évitez une exposition directe au rayon.
  • Page 22 Le courant électrique circulant dans les câbles de communication et les cordons téléphoniques et d'alimentation peut être dangereux. Pour votre sécurité et celle de l'équipement, avant de retirer les carters, mettez celui-ci hors tension et déconnectez ses cordons d'alimentation, ainsi que les câbles qui le relient aux réseaux, aux systèmes de télécommunication et aux modems (sauf instruction contraire mentionnée dans les procédures d'installation et de configuration).
  • Page 23 5. Gerät einschalten. achtung: Eine verbrauchte Batterie nur durch eine Batterie mit der IBM Teilenummer 33F8354 oder durch eine vom Hersteller empfohlene Batterie ersetzen. Wenn Ihr System ein Modul mit einer Lithium-Batterie enthält, ersetzen Sie es immer mit dem selben Modultyp vom selben Hersteller. Die Batterie enthält Lithium und kann bei unsachgemäßer...
  • Page 24 achtung: Wenn ein CD-ROM-Laufwerk installiert ist, beachten Sie folgendes. Steuer- und Einstellelemente sowie Verfahren nur entsprechend den Anweisungen im vorliegenden Handbuch einsetzen. Andernfalls kann gefährliche Laserstrahlung auftreten. Das Entfernen der Abdeckungen des CD-ROM-Laufwerks kann zu gefährlicher Laserstrahlung führen. Es befinden sich keine Teile innerhalb des CD-ROM-Laufwerks, die vom Benutzer gewartet werden müssen.
  • Page 25 VORSICHT Manche CD-ROM-Laufwerke enthalten eine eingebaute Laserdiode der Klasse 3A oder 3B. Die nachfolgend aufgeführten Punkte beachten. Laserstrahlung bei geöffneter Tür. Niemals direkt in den Laserstrahl sehen, nicht direkt mit optischen Instrumenten betrachten und den Strahlungsbereich meiden. 32 Kg 55Kg achtung: Beim Anheben der Maschine die vorgeschriebenen Sicherheitsbestimmungen beachten.
  • Page 26 PERICOLO Per evitare il pericolo di scosse elettriche durante i temporali, non collegare o scollegare cavi, non effettuare l'installazione, la manutenzione o la riconfigurazione di questo prodotto. Per evitare il pericolo di scosse elettriche: collegare il cavo di alimentazione ad una presa elettrica correttamente cablata e munita di terra di sicurezza;...
  • Page 27 ATTENZIONE: Quando si sostituisce la batteria, utilizzare solo una batteria IBM o batterie dello stesso tipo o di tipo equivalente consigliate dal produttore. Se il sistema di cui si dispone è provvisto di un modulo contenente una batteria al litio, sostituire tale batteria solo con un tipo di modulo uguale a quello fornito dal produttore.
  • Page 28 PERICOLO Alcune unità CD-ROM contengono all'interno un diodo laser di Classe 3A o Classe 3B. Prestare attenzione a quanto segue: Aprendo l'unità vengono emesse radiazioni laser. Non fissare il fascio, non guardarlo direttamente con strumenti ottici ed evitare l'esposizione diretta al fascio. 32 Kg 55Kg ATTENZIONE:...
  • Page 32 PELIGRO Para evitar una posible descarga eléctrica, no conecte ni desconecte los cables ni lleve a cabo ninguna operación de instalación, de mantenimiento o de reconfiguración de este producto durante una tormenta eléctrica. Para evitar una posible descarga: El cable de alimentación debe conectarse a un receptáculo con una instalación eléctrica correcta y con toma de tierra.
  • Page 33 Al cambiar la batería, utilice únicamente la batería IBM Número de pieza 33F8354 o un tipo de batería equivalente recomendado por el fabricante. Si el sistema tiene un módulo que contiene una batería de litio, sustitúyalo únicamente por el mismo tipo de módulo del mismo fabricante.
  • Page 34 PELIGRO Algunas unidades de CD-ROM tienen incorporado un diodo de láser de Clase 3A o de Clase 3B Tenga en cuenta la siguiente información. Cuando la unidad está abierta se generan emisiones de rayos láser. No dirija la mirada al haz, no lo observe directamente con instrumentos ópticos y evite la exposición directa.

  • Page 35: Laser Compliance Statement

    Laser Compliance Statement The CD/DVD-ROM drive in the computer is a laser product. The CD/DVD-ROM drive's classification label (sample shown below) is located on the drive. CLASS 1 LASER PRODUCT APPAREIL A LASER CLASSE 1 LASER KLASSE 1 LUOKAN 1 LASERLAITE PRODUIT LASER CATEGORIE 1 The CD/DVD-ROM drive is certified in the U.S.

  • Page 36: Trademarks

    Trademarks The following are trademarks of the IBM Corporation in the United States or other countries or both: Operating System/2 HelpCenter Intel, Pentium, MMX, EtherExpress, and LANDesk are trademarks or registered trademarks of Intel Corporation. Microsoft, MS-DOS, Windows, and Windows NT are trademarks or registered trademarks of Microsoft Corporation.

  • Page 37: Preface

    Preface This manual contains service information for the Service Level A (SL-A) model of the IBM Personal Computer, European market only. This manual is intended to be used as a stand-alone document to service Machine type 2169 product. It is divided into the...

  • Page 38: General Information

    Flash (BIOS) Update Procedure ... 42 BIOS-contained Model Number and Serial Number ... 43 BIOS Setup Utility ... 44 Working with the Setup Menus... 44 Specifications ... 63 Operating Requirements ... 64 Special Tools ... 65 Copyright IBM Corp. 2000...

  • Page 39: Introduction

    Introduction This chapter gives a general overview of the Machine Type 2169, describes the standard and optional features, and details functional and environmental specifications. 2169 is a Micro Tower type product Product Overview The machine type mentioned above contains two PCI slots and the system board supports the Intel Celeron processor.
  • Page 40 Mouse port (6-pin PS/2 mini-din connector) Two USB ports Microphone-in jack Line-out jack Line-in jack Diskette Drive AT-type 3.5-in. 1.44MB Hard Disk Drive 3.5-in., 1-in. height IDE AT drive. 512 KB cache buffer in hard disk drive. CD-ROM Drive 5.25-in. high-performance, 40X CD-ROM IDE/AT drive. Read data and play audio from standard and mini CD-ROM and audio compact discs (audio CDs).
  • Page 41 Telephone line-out (RJ-11) connector (Not available for all models). Telephone line-in (RJ-11) connector. Keyboard PS/2 105-key rubber dome IBM Keyboard with 1.8-m (5.8- ft) cable. Keyboard is Geography/Model dependent. Mouse 2 button mouse connected to the mouse port with 1.8-m...

  • Page 42: Hardware Interfaces

    (40X) CD-ROM IDE/AT drive Support Bootable CD-ROM Format specification version 1.0. AT diskette interface Physical interface is compatible with the IBM Personal System/2 (PS/2) VGA interface. Intel 810 VGA on board. One 56.6 Kbps PCI plug and play modem adapter card with data/fax features.(not standard in all systems)
  • Page 43 Table 1-1 System Board Hardware Interfaces Item Interface USB controller integrated in core logic chip set.

  • Page 44: Flash (Bios) Update Procedure

    Flash (BIOS) Update Procedure NOTE: This system does not deny acces tot he BIOS Setup Utility. The flash update procedure does not change the model number and serial number information in BIOS. 1. Prepare a bootable DOS diskette with AWD753.EXE and VXXYYZZ.BIN files NOTE: The AWD753.EXE is flash utility programs.

  • Page 45: Bios-Contained Model Number And Serial Number

    BIOS-contained Model Number and Serial Number The model number and serial number information is stored in BIOS ROM and displayed in the “Model Information” of BIOS Setup main menu. If a repair is completed by replacing the system board or installing a new BIOS ROM, then you need to enter the original system model number and serial number in the new BIOS ROM.

  • Page 46: Bios Setup Utility

    Follow these steps to enter Setup when the computer is off: 1. Turn on your monitor. 2. Turn on the system unit. 3. When you see the IBM logo, press DEL to enter Setup and display the Main Menu. Refer to the Setup Utility Main Menu below.
  • Page 47 The following table lists specific keys on the keyboard that will help you move through the Setup menus: Keys Function Down- or Use these arrow keys to highlight an option up-arrow on the menu. (Press the Enter key to choose the option.) Page Up After selecting an option from a menu, use...
  • Page 48 Standard CMOS Features Option This option displays a table of items which defines basic information about your system. Date and Time The Date and Time items show the current date and time held by your computer. If you are running a Windows OS, these items are automatically updated whenever you make changes to the Windows Date and Time Properties utility.
  • Page 49 Video This item defines the video mode of the system. This System Board has a built-in VGA graphics system so you must leave this item at the default value. Halt On This item defines the operation of the system POST (Power On Self Test) routine.
  • Page 50 First/Second/Third Boot Device Use these three items to select the priority and order of the devices that your system will search for an operating system at start-up time. Boot Other Device If you enable this item, the system will search all other possible locations for an operating system if it fails to find one in the devices specified under the first, second and third boot devices.
  • Page 51 acceleration begins. Typematic Rate (Chars/Sec) If the item Typematic Rate Setting is enabled, you can use this item to define how many characters per second are generated by a held-down key. Security Option If you have installed password protection, this item defines if the password is required at system start up, or if it is only required when a user tries to enter the setup utility.
  • Page 52 Advanced Chipset Features Option This option displays a table of items that define critical timing parameters of the System Board components including the memory, and the system logic. Generally, you should leave the items on this page at their default values unless you are very familiar with the technical specifications of your system hardware.
  • Page 53 Integrated Peripherals Option This option displays a list of items that defines the operation of some peripheral components on the system’s input/output ports. IDE device driver controllers can support up to two separate drives. These drives have a master/slave relationship which is determined by the cabling configuration used to attach them to the controller.
  • Page 54 Enable this item if you are using a keyboard connected through the USB Port. Ensure the USB controller is enabled. Init Display First Use this item to define if your graphics adapter is installed in one of the PCI slots or select Onboard if you have a graphics system integrated on the System Board.
  • Page 55 This item lets you disable the built-in parallel port, or enable it by assigning an I/O address and an Interrupt Request Line (IRQ). Parallel Port Mode ECP Mode Use DMA This item defines the operation of the parallel port. If you are connected to a parallel device that supports the higher- performance EPP (enhanced parallel port) or the ECP (extended capabilities port) make the appropriate changes to...
  • Page 56 Power Management Setup Option This option displays items that let you control the system power management. Operating systems take care of much of the power management. This mainboard supports ACPI (advanced configuration and power interface). The system has various power saving modes including powering down the hard disk, turning off the video, suspending to RAM, and a software power down that allows the system to be automatically resumed by certain events.
  • Page 57 Suspend Type If this item is set to the default "Stop Grant", the CPU will go into the Idle Mode. MODEM Use IRQ If you want an incoming call on a modem to automatically resume the system from a power-saving mode, use this item to specify the interrupt request line (IRQ) that is used by the modem.
  • Page 58 CPU Thermal Limit Board Thermal Limit These two items can be used to set threshold temperatures for the CPU and the mainboard. If the temperatures are exceeded, the system uses power management to reduce the temperatures. CPU Thermal-Throttling This item sets the percentage of time that the CPU is idled if CPU throttling is initiated by excess heat.
  • Page 59 If you encounter a problem with Standby Mode S3, set this option to S1 and check to see if updated device drivers that support Standby Mode S3 are available for your adapters.
  • Page 60 PNP/PCI Configuration Option This option displays a table of items that configures how PNP (Plug and Play) and PCI expansion cards operate in your system. Reset Configuration Data If you enable this item and restart the system, any PNP configuration data stored in the BIOS setup is cleared from memory.
  • Page 61 PCI Health Status Option On mainboards which support hardware monitoring, this item lets you monitor the parameters for critical voltages, critical temperatures, and fan speeds. If this option is active on your system, we recommend that you accept the default values. Frequency Control Option This item allows you to set the clock speed and system bus for your system.
  • Page 62 Load Optimized Defaults Option This option opens a dialog box that lets you load optimized defaults for all appropriate items in the whole setup utility. From the main menu, highlight the option Load Optimized Settings, then press Enter. A dialog box appears confirming you want to load the default settings.
  • Page 63 Set Supervisor and User Passwords These items can be used to install a password. A Supervisor password takes precedence over a User password, and the Supervisor can limit the activities of a User.To install a password, follow these steps: Highlight the item Set Supervisor/User password on the main menu and press Enter.
  • Page 64 Erasing a lost or forgotten password (clearing CMOS) To erase a forgotten password, or clear a corrupted CMOS: Turn off the computer and all attached devices. Unplug the power cord. Remove the cover. See “Removing the cover” on page 114. Refer to the system board diagram on page 124 to locate the clear CMOS jumper on the system board.

  • Page 65: Specifications

    Specifications Dimensions (width x depth x height): System unit: For machine type 2169: 380 (h) x 196 9w) x 360 (d) Weight: System unit: For machine type 2169: 7.6Kg Environment: Temperature for system unit: Power on: 10 to 35 C Power off: 10 to 43 C Humidity for system unit: Power on: 8% to 80%...

  • Page 66: Operating Requirements

    Operating Requirements All machines require two power inputs: one on the system unit and one on the monitor display. The system unit comes with a voltage selector switch, allowing selection of either 115 V ac or 230 V ac. This switch must be in the 115V ac position when the machine is plugged into a 100 –...

  • Page 67: Special Tools

    Special Tools The following special tool is required to service this system when running the diagnostics program (PC-Doctor): Wrap plug, P/N 72X854...

  • Page 68: Checkprocedures

    Factory-Installed Storage Devices... 88 Factory-Installed Modem Card ... 91 Audio (Not Supported by Diagnostics Program)... 93 CD-ROM Drive ... 95 Memory... 95 Keyboard ... 96 Mouse ... 97 Power Supply ... 99 Monitor... 102 Undetermined Problems ... 104 Copyright IBM Corp. 2000...

  • Page 69: Introduction

    Introduction This chapter contains the check procedures used to diagnose the causes of product failures. The diagnostic information consists of: Start: This is the starting point for any diagnostic action. Based on high-level symptoms, the check procedure directs you to more detailed procedures to help resolve machine failures. Index of Symptoms, Messages, Error Codes, or Beeps: The tables for BIOS Error Messages, Codes, Beeps, and Error Symptoms list symptoms along with their probable causes, and...

  • Page 70: Start

    See page 71 for information on how to download this diskette. POST error codes and error messages are displayed on the screen after the IBM logo. A beep will precede each error code or message. Please refer to “Index of Symptoms, Messages, Error Codes, or Beeps”...
  • Page 71 Diagnostics can also be run on a single SIMM or DIMM. Enhanced Diagnostics download or diskette The IBM PC Enhanced Diagnostics are available on-line at http://www.ibm.com/ • Select Support. • Select Desktop computing from the "Search by Category"...
  • Page 72 Power off the system unit before moving it or when replacing FRUs. Remove all adapter cards, except for the factory-installed modem adapter card and any other IBM factory-installed adapter cards. Disconnect any drives except: 3.5-in. diskette drive...
  • Page 73 Note any symptoms, messages, error codes, or beeps. Make sure that there are no diskettes or CDs in the drives. 002 - DOES AN IBM LOGO SCREEN APPEAR? (YES, READ AHEAD. NO, GO TO STEP 004.) Insert the diagnostics diskette in the diskette drive.
  • Page 74 005 - If the keyboard responds incorrectly, go to "Keyboard" on page 96. 006 - DOES THE SYSTEM CONFIGURATION REPORT CORRECTLY IDENTIFY THE DEVICES INSTALLED IN SYSTEM? (YES, READ AHEAD. NO, GO TO STEP 007.) Select Diagnostics from the diagnostics program menu. Select and execute All Tests.
  • Page 75 008 - DOES THE DIAGNOSTICS FINISH WITHOUT ANY ERRORS? (YES, READ AHEAD. NO, GO TO STEP 009.) If the Diagnostics \ All Tests did not detect a failure but the system still indicates a failure: Check all adapter card jumper settings. Check all adapter cards switch settings.

  • Page 76: Index Of Symptoms, Messages, Error Codes, Or Beeps

    Index of Symptoms, Messages, Error Codes, or Beeps How to Use Error Messages: Use the messages, error codes, and beeps combinations that occur to diagnose failures. If more than one failure occurs, diagnose from the first failure that appears. The cause of the first failure can result in false messages, error codes, or beeps.
  • Page 77 NOTES: If an error message and incorrect audio response occur, diagnose the error message first. If you cannot run the diagnostics program tests but did receive a POST error code, diagnose the POST error message. If you did not receive any error message, look for a description of your error symptoms in “Error Symptoms List”...
  • Page 78 Table 2-1 BIOS Error Codes, Messages, and Beeps List BIOS Error Codes, Messages, beeps NOTE: To diagnose a problem, first find the BIOS error messages, codes, or beeps in left column. If directed to a check procedure, replace the FRU indicated in the check procedure.
  • Page 79 Table 2-1 BIOS Error Codes, Messages, and Beeps List BIOS Error Codes, Messages, beeps NOTE: To diagnose a problem, first find the BIOS error messages, codes, or beeps in left column. If directed to a check procedure, replace the FRU indicated in the check procedure.
  • Page 80 Table 2-2 BIOS Error Codes, Messages, and Beeps List BIOS Error Codes, Messages, beeps NOTE: To diagnose a problem, first find the BIOS error messages, codes, or beeps in left column. If directed to a check procedure, replace the FRU indicated in the check procedure.
  • Page 81 Table 2-3 Error Symptoms List Error Symptoms NOTE: To diagnose a problem, first find the error symptom in the left column. If directed to a check procedure, replace the FRU indicated in the check procedure. If no check procedure is indicated, the first Action/FRU listed in right column is the most likely cause.
  • Page 82 Table 2-3 Error Symptoms List Error Symptoms NOTE: To diagnose a problem, first find the error symptom in the left column. If directed to a check procedure, replace the FRU indicated in the check procedure. If no check procedure is indicated, the first Action/FRU listed in right column is the most likely cause.
  • Page 83 Table 2-3 Error Symptoms List Error Symptoms NOTE: To diagnose a problem, first find the error symptom in the left column. If directed to a check procedure, replace the FRU indicated in the check procedure. If no check procedure is indicated, the first Action/FRU listed in right column is the most likely cause.
  • Page 84 Table 2-3 Error Symptoms List Error Symptoms NOTE: To diagnose a problem, first find the error symptom in the left column. If directed to a check procedure, replace the FRU indicated in the check procedure. If no check procedure is indicated, the first Action/FRU listed in right column is the most likely cause.
  • Page 85 Table 2-3 Error Symptoms List Error Symptoms NOTE: To diagnose a problem, first find the error symptom in the left column. If directed to a check procedure, replace the FRU indicated in the check procedure. If no check procedure is indicated, the first Action/FRU listed in right column is the most likely cause.
  • Page 86 Table 2-3 Error Symptoms List Error Symptoms NOTE: To diagnose a problem, first find the error symptom in the left column. If directed to a check procedure, replace the FRU indicated in the check procedure. If no check procedure is indicated, the first Action/FRU listed in right column is the most likely cause.
  • Page 87 Table 2-3 Error Symptoms List Error Symptoms NOTE: To diagnose a problem, first find the error symptom in the left column. If directed to a check procedure, replace the FRU indicated in the check procedure. If no check procedure is indicated, the first Action/FRU listed in right column is the most likely cause.
  • Page 88 Table 2-3 Error Symptoms List Error Symptoms NOTE: To diagnose a problem, first find the error symptom in the left column. If directed to a check procedure, replace the FRU indicated in the check procedure. If no check procedure is indicated, the first Action/FRU listed in right column is the most likely cause.

  • Page 89: Troubleshooting

    Troubleshooting Failing Parts or Assemblies: The check procedures generally help you trace a problem to one part or assembly. The last step of the specific check procedure you are using indicates that a part or assembly is failing. You should inspect the part or assembly before you decide to replace it.

  • Page 90: Factory-Installed Storage Devices

    Factory-Installed Storage Devices Use this check procedure to test any factory-installed drives. ATTENTION: The customer may have customized settings in the Setup Utility (other than default settings) on the computer you are servicing. Running the Setup Utility might alter those settings. Take note of the current settings and verify that the customer settings are in place when service is complete.
  • Page 91 004 - IF THE NUMBER OF DISKETTE, HARD DISK, OR CD-ROM DRIVE IS NOT CORRECT, READ AHEAD; OR GO TO STEP 005. Check the cable installation of all disk drives. Diskette drive should be connected to the system board Floppy connector. (Please refer to the connectors and functions illustrated in chapter 5.) IDE Primary Channel Master and Slave Drives in BIOS Setup should be connected to the system board primary...
  • Page 92 If an error or other symptom appears, go to “Index of Symptoms, Messages, Error Codes, or Beeps” on page If no error can be detected or the symptom is intermittent, go to “Undetermined Problems” on page 104. End.

  • Page 93: Factory-Installed Modem Card

    Factory-Installed Modem Card 001 - START Power off the system unit. In Windows 98 Device Manager, make sure that the modem is not configured with a conflicting COM port and IRQ setting. Make sure that the communication software is configured with the correct COM and IRQ settings (same as COM port and IRQ as the modem).
  • Page 94 004 - CAN THE MODEM DIAL OUT AND CONNECT TO ANY BBS SUCCESSFULLY? (YES, READ AHEAD. NO, GO TO STEP 005.) The modem adapter functions normally. End. 005 - Make sure that Windows 98 is properly installed, then power off the system unit. Plug the modem adapter card into a different PCI slot.

  • Page 95: Audio (Not Supported By Diagnostics Program)

    Audio (Not Supported by Diagnostics Program) NOTE: Audio tests for the sound card cannot be carried out in the PC Doctor DOS diagnostics program. It is, however, possible to carry out a dial tone test for the modem. While performing this check, you may need to enter and exit Microsoft Windows 98 several times.
  • Page 96 004 - Perform the following under Windows 98. NOTE: If an operating system other than Microsoft Windows 98 is installed, the program screens and icons may differ from these instructions. 1. Start Microsoft Windows 98. 2. Select the Start icon. 3.

  • Page 97: Cd-Rom Drive

    CD-ROM Drive 001 - START Insert the diagnostics diskette into the diskette drive and make sure that there is no CD in the CD-ROM drive. Select Interactive Tests menu, then select and execute CD-ROM Test. 002 - DO YOU SEE A MESSAGE “NO CD-ROM DRIVE OR MSCDEX DEVICE DRIVER INSTALLED.”...

  • Page 98: Keyboard

    Power on the system unit. Take note of any messages, error codes, or symptoms. 002 - DO YOU RECEIVE POST MEMORY ERROR MESSAGE? (YES, READ AHEAD. NO, GO TO STEP 003) Enter BIOS Setup Utility then reboot the system. Take note of any messages, error codes, or symptoms.

  • Page 99: Mouse

    003 - DOES THE KEYBOARD FUNCTION CORRECTLY? (YES, READ AHEAD. NO, GO TO STEP 004.) Keyboard is functioning normally. End. 004 - ARE THERE ANY STUCK KEYS OR ANY GRIME IN THE GAP OF KEYCAPS? (YES, READ AHEAD. NO, GO TO STEP 005.) Power off the system unit.
  • Page 100 Test right (left) button and check if right (left) button works. 004 - DOES THE MOUSE BUTTON WORK? (YES, READ AHEAD. NO, GO TO STEP 007) Test mouse cursor movement. 005 - DOES THE MOUSE MOVE SMOOTHLY AND KEEP X AND Y COORDINATES CHANGED? (YES, READ AHEAD.

  • Page 101: Power Supply

    Power Supply 001 - START Power off the system unit. Check the power cord for continuity. Replace if necessary. Check for the correct line voltage from the power outlet, and verify that the voltage selector switch is set to the correct voltage.
  • Page 102 Power Supply Connectors (Bottom View) Hard Drive or CD-ROM End of Power Cable 3.5-In. Diskette Drive End of Power Cable...
  • Page 103 006 - ARE THE VOLTAGES CORRECT AND DOES THE FAN RUN? (YES, READ AHEAD. NO, GO TO STEP 009) The power supply is working normally. If you suspect the on/off switch cable assembly, see Step 003. If the fan continues to run when all connectors are plugged back in, go to “Undetermined Problems”...

  • Page 104: Monitor

    Monitor First, set the system to VGA mode. To do this in Windows 98, press the F8 function key during startup. Safe mode (VGA) will be set for Windows 98. Use the operating system's video setup to change the monitor resolution. If the monitor type is set to the power saving mode, the screen remains black and the LED lights or flashes in amber color.
  • Page 105 002 - IS THE SCREEN READABLE? (YES, READ AHEAD. NO, GO TO STEP 004) NOTE: If the screen shows a blinking cursor with no memory count running, answer this question "No". Select Interactive Tests from the Main Menu. Select and execute Video test from the menu. Follow the prompts and perform the video test.

  • Page 106: Undetermined Problems

    Check all cables and connectors for proper installation. If the jumpers, switch, and voltage settings are correct, return here and continue: 3. Remove or disconnect the following, one at a time: Non-IBM devices External devices Any adapters Modem card, if installed...

  • Page 107: Diagnostic Aids

    Diagnostic Aids Diagnostic Aids... 105 Introduction ... 106 Power-On Self Test ... 106 Diagnostics Tools ... 107 Diagnostics Program Features ... 108...

  • Page 108: Introduction

    BIOS version and system memory tested. 3. If an error is detected during POST, the IBM logo screen will automatically switch to the text-based screen and display the error message or code with a beep. Depending on the criticality of the POST error, the system may halt and/or display the message “Press DEL to go to the Setup...

  • Page 109: Diagnostics Tools

    The PC-Doctor diagnostics program, developed by Watergate for IBM, is the primary method of testing the computer. You can use it to test the IBM components of the system and some external devices. The amount of time required to test components depends on the number of components installed and selected.

  • Page 110: Diagnostics Program Features

    Turn off your computer. If the computer will not turn off after you hold down the power button for at least four seconds, unplug the power cord and wait a few seconds before reconnecting it. Turn on your computer. Wait for the prompt, To start the Product Recovery program, press F11.
  • Page 111 Hardware Info Utility Quit Onboard Ethernet USB Port System Configuration Memory Contents IRQ and DMA Use Device Drivers COM and LPT Ports Physical Disk Drives Logical Disk Drives VGA Information Software Interrupts SCSI Devices I/O Use IDE Drive Info Network Information PCMCIA Information PCI Information SMP Information...

  • Page 112: Repairing Information

    Identifying the Parts of the System Unit... 112 Top Cover ... 114 Adapter Cards ... 115 Diskette Drive ... 117 CD-ROM Drive ... 118 Hard Disk Drive ... 119 System Board... 119 Power Supply ... 121 Memory (DIMM) ... 121 Copyright IBM Corp. 2000...

  • Page 113: Removals And Replacements Of Machine Type

    Removals and Replacements of machine type 2169 BEFORE REMOVING ANY FRU, POWER-OFF THE COMPUTER UNPLUG ALL POWER CORDS FROM ELECTRICAL OUTLETS, THEN DISCONNECT ANY INTERCONNECTING CABLES. ATTENTION: The System board, processors, adapter cards, DIMMs, and upgrade processors can be damaged by electrostatic discharge.

  • Page 114: Identifying The Parts Of The System Unit

    Identifying the Parts of the System Unit This computer system has 4 bays, each bay may have a factory-installed drive in it. The devices are 3.5” Diskette, 40X CD-ROM drive (some models only) and 5.0 GB hard disk (some models may have hard disk of 7.5 or 10 GB capacity). Diskette drives in this unit use the standard diskette advanced technology (AT) Interface.
  • Page 115 1. CD-ROM Drive This machine has a factory-installed 40 X CDROM drive. 2. Power Supply 150Watt power supply 3. Diskette Drive This machine has a factory-installed 3.5” 1.44MB Floppy drive. 4. Hard Disk Drive This machine has a factory-installed 3.5” (5 min) GB hard disk drive.

  • Page 116: Top Cover

    Top Cover To remove the top cover of this system unit: Remove the 3 screws that secure the top cover at the back of the system unit. Hold both sides of the system unit cover and push it backward about 25 mm. Lift the top cover up to remove it completely.

  • Page 117: Adapter Cards

    Adapter Cards Installing Adapter Cards Remove the screw that secures the adapter card retainer and slot cover. Then remove the card retainer and slot cover. Align and insert the adapter card into the adapter card connector. Secure the card with the screw that you removed in the first step.
  • Page 118 Removing Adapter Cards Follow these steps to remove an adapter card: Position the system unit so that the card is accessible to you. If the adapter card has cables, disconnect them. Be sure to take note of where the cable is connected. You will have to reconnect these cables when you reinstall the card.

  • Page 119: Diskette Drive

    Diskette Drive To remove the diskette drive: Disconnect the power and signal cables from the back of the diskette and HDD drives. Remove the single screw on the side of the cage Remove the diskette mounting tray from the chassis as following illustration : Slide the drive-mounting tray toward the rear of the computer and remove it.

  • Page 120: Cd-Rom Drive

    CD-ROM Drive To remove CD-ROM Drive: Disconnect the power, sound and signal cables from the CD-ROM. Remove the four screws (two on each side) that hold the CD-ROM drive to the chassis. Open the door on the front of the computer. Slide the CD-ROM drive forward through the front opening and remove it.

  • Page 121: Hard Disk Drive

    Hard Disk Drive To remove or replace the hard disk drive: Disconnect the power and signal cables from the back of the diskette and HDD drives. Remove the single screw on the side of the cage Remove the diskette mounting tray from the chassis as following illustration : Slide the drive-mounting tray toward the rear of the computer and remove it.

  • Page 122: System Board

    System Board To remove the system board from the system: To remove the system board. You must remove the adapter cards first. Disconnect the power cable, CD-ROM cable, Diskette Drive cable, Hard Disk Drive cable, audio cable, power switch cable and LED cables from system board. Remove the three screws on the back planar plate.

  • Page 123: Power Supply

    Power Supply This system has a 150-watt switching power supply. 1. To remove the power supply. You must remove the top cover first. 2. Disconnect the power cable from the riser board and all drives. 3. Remove the screws in the machine rear that secure the power supply.

  • Page 124: Parts/Test Point Locations

    System Board Connector Pin Signals... 136 Monitor Port Signals... 136 Serial Port Signals... 136 Parallel Port Signals... 136 Mouse Port Signals ... 137 Keyboard Port Signals ... 137 Diskette Drive Cable Connector Signals ... 138 IDE Cable Connector Signals... 139 Copyright IBM Corp. 2000...

  • Page 125: Introduction

    Introduction This chapter contains system board layouts and jumper settings. It is useful when you are asked to measure voltages. Use this information to help you locate parts such as electronic boards, connectors, pin numbers, and test points. This chapter also contains jumper settings for the hard disk drive, CD-ROM (compact disc-read-only memory) drive, and the connector information for modem adapter card.
  • Page 126 Layout of system board of the machine type 2169 ATX1 COM2 SIR1 MODEM2 Component Socket-370 PCI 1, 2 TV-Out/LCD Panel Riser DIMM 1, 2 FDD1 IDE1, IDE2 ATX1 SIR1 PANEL1 WOM1 WOL1 USB1 *LED1 **LED2 COM2 CASFAN1 CPUFAN1 MODEM2 CPUFAN1 DIMM1 Socket-370 CASFAN1...
  • Page 127 *LED1 This red indicator turns on if your system is suspended to RAM. In a suspend to RAM, the system turns off most of the power-consuming components except for the 3.3V required to refresh the memory. If LED1 is turned on, it warns you that the computer is still active and you should not carry out any work on the mainboard.
  • Page 128 CPU FAN : CPU cooling FAN Power connector. Pin 1 nearest to cpu Pin No. CAS FAN: Power FAN Connector. Pin 3 nearest to cpu Pin No. JP1 : Clear CMOS. Pin 1 marked on pcb Pin No. 1-2 close 2-3 close CD1: CD Audio Line in.
  • Page 129 PANEL1: PANEL CONNECTORS FOR SWITCHES AND INDICATORS The panel connector is used to implement the switches and indicators on your system case. Note: Only pins 15, 16 (Hard Disk Indicator) and pins 21, 22 (Power Switch) are used on 2169 standard models. Connector J2, referred to on the system board diagram is used for the power on LED.

  • Page 130: Replacing The System Battery

    Carefully raise the retaining clip, and insert the new battery with the + symbol facing out. 4. Insert a new 3V lithium battery IBM part number 33F8354 (battery type CR2032) into the socket and press it down until the securing clip...

  • Page 131: Power Supply Cable Connector Specifications

    Power Supply Cable Connector Specifications Refer to the following figures when checking for voltages on power supply cable connectors. When checking voltages, the power supply fan must be running. To power on the power supply without using the on/off switch, use a screwdriver or other tools to short the power supply connector (with the switch cable disconnected from the connector on the system board) or use a connection (jumper) to...

  • Page 132: Main Output Pin Assignment

    Main Output Pin Assignment Table 5-7. Main Output Pin Assignment Function +3.3 V 3.3 V COMMON +5Vdc COMMON +5Vdc COMMON POWER GOOD +5Vs +12Vdc 3.3V -12Vdc COMMON P.S-on COMMON COMMON COMMON -5Vdc +5Vdc +5Vdc Color Orange Orange BLACK BLACK BLACK GRAY PURPLE YELLOW...
  • Page 133 Hard Drive or CD-ROM Power Cable Connector 3.5-In. Diskette Drive Power Cable Connector...

  • Page 134: Factory-Installed Modem Card Layout

    Factory-Installed Modem Card Layout Factory-Installed Modem Card Layout Factory-Installed Modem Card Connector Functions Item Function Telephone line-out Some modem adapters may come without this jack. Telephone line-in NOTE: Care should be taken while connecting the voice- in/speaker-out connector. The longer exposed end (approx.

  • Page 135: 3.5-In. Hard Disk Drive Jumper Locations & Settings

    3.5-In. Hard Disk Drive Jumper Locations & Settings 3.5-in Hard Disk (Quantum) Jumper Settings Locations Master Default Setting Back of Drive (Quantum) AT Interface connector Jumper Configurations Slave Cable Select CS DS GND GND Jumper Reserved Shown in Position Parking Position DS with CS for Slaves...

  • Page 136: Cd-Rom Drive

    CD-ROM Drive CD-ROM Front Panel NOTE: Position of CD-ROM switches and LEDs may vary from illustration. Item Description Load / eject button Headphone jack Power-on / busy indicator, lights up in green color while disc is set in ready state; lights up and flashes in amber color during data read or seek operation.

  • Page 137: Cd-Rom Drive Rear Panel Connectors And Features

    CD-ROM Drive Rear Panel Connectors and Features NOT USED CD-ROM Rear Panel Item Function Power supply connector IDE Connector CD-ROM drive jumper settings Audio out Not Used CD-ROM Drive Jumper Settings DIMM Configurations The system board has two DIMM sockets. A maximum of 256KB memory may be installed.

  • Page 138: System Board Connector Pin Signals

    System Board Connector Pin Signals Monitor Port Signals Pin Signal Name Red Video Green Video Blue Video No Connection Synch Ground Red Ground Green Ground Blue Ground Serial Port Signals Pin Signal Name Data Carrier Detect Receive Data Transmit Data Data Terminal Ready Signal Ground...

  • Page 139: Mouse Port Signals

    Data Bit 5 Data Bit 6 Data Bit 7 Acknowledge Busy Paper Empty Select Mouse Port Signals Pin Signal Name Mouse Data No Connection Ground Keyboard Port Signals Pin Signal Name Keyboard Data Mouse Data Ground Ground Ground Ground Ground Ground Ground Signal Name...

  • Page 140: Diskette Drive Cable Connector Signals

    Diskette Drive Cable Connector Signals Signal Name No Connection Density Select No Connection High Density Out Ground No Connection Ground Index Ground No Connection Ground Drive Select 1 Ground No Connection Ground Motor On Ground Pin Signal Name N/A 18 Direction SELECT Ground N/A 20...

  • Page 141: Ide Cable Connector Signals

    IDE Cable Connector Signals Pin Signal Name Host Reset Ground Host Data 7 Host Data 8 Host Data 6 Host Data 9 Host Data 5 Host Data 10 Host Data 4 Host Data 11 Host Data 3 Host Data 12 Host Data 2 Host Data 13 Host Data 1...

  • Page 142: Safety Inspection Guide

    Safety Inspection Guide Safety Inspection Guide ... 140 General Guidelines ... 141 Copyright IBM Corp. 2000...

  • Page 143: General Guidelines

    If any unsafe conditions are present, you must find out how serious the hazard is and if you can continue before you correct the hazard. All current IBM service supplements outlining feature/model changes, along with the machine history, should be reviewed. Check the following items: Damaged, missing, or changed parts, especially in the area of the On/Off switch and the power supply.

  • Page 145: Parts Catalog

    Parts Catalog Part Catalog of machine type ... 144 Assembly 1: System Unit... 144 Assembly 2: Diskette Drive, Hard Disk Drive ... 147 Assembly 3: CD-ROM, Modem Card... 148 Assembly 4: Keyboard and Mouse ... 150 Copyright IBM Corp. 2000...

  • Page 146: Part Catalog Of Machine Type

    Part Catalog of machine type 2169 Assembly 1: System Unit Asm-Index FRU Number See Assy 3 See Assy 2 See Assy 2 See Assy 3 See Assy 2 40x CD-ROM 11P7621 Power Supply 150W Asm Floppy Disk Drive HDD Drive INTEL Celeron 533MHz assy 09N9307 with fansink...
  • Page 147 See Assy 2 11P7557 11P7447 Not Shown 14F0032 Not Shown 13F9978 Not Shown 14F0050 Not Shown 13F9996 Not Shown 14F0014 Not Shown 62X0663 Not Shown 14F0068 Not Shown 14F0033 Not Shown 14F0086 Not Shown 11P7555 Not Shown 11P7619 Not Shown 11P7550 Not Shown 11P7558...
  • Page 148 Not Shown Not Shown Not Shown ECS Screw Kit (All screws 11P7610 except CD and HDD). 11P7610 IBM Screw Kit (for CD + HDD) 11P7559 Chassis Feet...

  • Page 149: Assembly 2: Diskette Drive, Hard Disk Drive

    Assembly 2: Diskette Drive, Hard Disk Drive Asm-Index FRU Number 19K1583 5 GB Hard Disk Drive, 3.5” 11P7556 3.5”, Diskette Drive 11P7554 HDD IDE Cable (DMA 66 MHz) 11P7553 FDD IDE Cable Description...

  • Page 150: Assembly 3: Cd-Rom, Modem Card

    Assembly 3: CD-ROM, Modem Card Asm-Index FRU Number Not Shown Not Shown 09N0879 40X CD-ROM, LG 19K1515 40XCD-ROM, LITEON 37L5098 CD-ROM IDE Cable 75H9219 CD-ROM Audio Cable (2169) Modem, 56K Data Fax, GVC 09N1676 EMEA/ANZ/India/Singapore Modem, 56K Data Fax, 09N1626 Askey EMEA 36L9016 Phone Cord...
  • Page 151 Not Shown 60H6027 Not Shown 60H6028 Not Shown 60H6029 Not Shown 60H6030 60H6031 Not Shown +60H6023 Not Shown 60H6032 Not Shown 60H6033 Not Shown 60H6034 Not Shown 60H6035 Modem Phone Cable Adapter Denmark Modem Phone Cable Adapter Norway/Finland Modem Phone Cable Adapter Modem Phone Cable Adapter Germany Modem Phone Cable Adapter...

  • Page 152: Assembly 4: Keyboard And Mouse

    37L2520 37L2521 37L2522 37L2523 37L2524 37L2525 37L2526 37L2527 37L2528 Description IBM Mouse 105 PALM REST ARABIC 275 105 PALM REST, EURO BELGIUM/FR 120 105 PALM REST, EURO BELGIUM/UK 120 105 PALM REST BULGARIAN 442 105 NO PALM REST CZECH 243...
  • Page 153 37L2529 37L2530 37L2531 37L2532 37L2533 37L2534 37L2535 37L2536 37L2537 37L2538 37L2539 37L2540 37L2541 37L2542 37L2543 37L2544 37L2545 37L2546 105 PALM REST HUNGARIAN 208 105 PALM REST ICELANDIC 105 PALM REST, EURO ITALY 142 105 PALM REST, EURO NORWEGIAN 155 105 PALM REST 105 PALM REST PORTUGUESE 163 105 PALM REST...

  • Page 154: Appendix A. Online Support Information

    3395. The Fax-Back system file library can also be accessed through the PC Company BBS. The IBM Online Assistant will help you to diagnose and resolve technical problems by giving you access to the same tools used by IBM PC HelpCenter specialists. IBM Online Assistant guides...

  • Page 155: Index

    Index Adapter Cards Installing, 115 Removing, 116 Audio Check Procedure, 93 Error Symptoms, 83 Beeps, 67, 74, 75 BIOS Flash Update Procedure, Model Number and Serial Number, 43 BIOS setup Utility, 44 Cabling, 39 CD-ROM Drive, 38, 40, 118, Check Procedure, 95 Connectors and Features, Emergency-exit, 134 Error Symptoms, 82...
  • Page 156 Memory, 37 Check Procedure, 95 DIMM Configurations, 135 Error Symptoms, 79 Model Number, 43 Modem, 39 Check Procedure, 91 Connector Functions, 132 Error Symptoms, 83 Layout, 132 Monitor, Check Procedure, Error Symptoms, 83 Port Signals, 136 Mouse, 39 Check Procedure, 97 Mouse Port Port Signals, 137 Multimedia, 38...
  • Page 157 Printed in U.K International Business Machines Corporation Old Orchard Road, Armonk, New York 10504 Part Number: 11P7604 Date: 7/00...

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