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IBM NETCOOL 4.3-W User Manual

IBM NETCOOL 4.3-W User Manual

Tivoli netcool/proviso 4.3-w
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IBM
Netcool®/Proviso® 4.3-W
Tivoli
Document Revision R2E1
Cisco IP Telephony Technology Pack User's Guide

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Summary of Contents for IBM NETCOOL 4.3-W

  • Page 1 Netcool®/Proviso® 4.3-W Tivoli Document Revision R2E1 Cisco IP Telephony Technology Pack User’s Guide...
  • Page 2 Web sites. The materials at those Web sites are not part of the materials for this IBM product and use of those Web sites is at your own risk. IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you.
  • Page 3 United States and other countries. techniques on various operating systems. You may copy, modify, and distribute these sample programs in any form without payment to IBM, for the purposes of developing, using, marketing or distributing application programs conforming to the application programming interface for the operating system for which the sample programs are written.

  • Page 5: Table Of Contents

    Contents Audience ............... . . xix Organization .
  • Page 6 Contents Cluster Call Distribution Detail Chart ..........33 Cluster Call Distribution Group.
  • Page 7 Perfmon MOH Resource ............75 Perfmon PSTN Detail Chart .
  • Page 8 Contents Pre-Requisites ..............116 SNMP Access .
  • Page 9 VoIPDeviceType..............149 Chapter 5: Defined Resources Overview .
  • Page 10 Contents CauseMisdialedTrunkPrefix ............193 CauseNetworkOutOfOrder .
  • Page 11 Contents Cluster Number of Direct VoiceMail Calls (Nb)......... 229 Cluster Percentage of Company Calls (percent) .
  • Page 12 Contents ClusterErlangB ..............265 ClusterErlang.
  • Page 13 Contents EncryptedRegisteredPhones ............301 ForwardToVoiceMail .
  • Page 14 Contents Interface Packet Loss (percent) ............337 Interface Throughput In (kbps) .
  • Page 15 Contents Percentage of Successful Calls (Nb) CME(Bulk) VOIP Cisco......373 Percentage of TollBypass Calls (percent) CME(Bulk) VOIP Cisco ......374 PSTN Gateway Active DS0 Channels (Nb) (Gauge) .
  • Page 16 Contents SNMP Response Time (ms) (avg last hour)..........409 SNMP Response Time (ms) (avg last hour).
  • Page 17 Other Tasks and Considerations ........... . . 455 Verifying Resources .
  • Page 18 Contents xviii Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W...

  • Page 19: Audience

    Cisco Unified Call Manager (CUCM), unless an explicit distinction is made. Audience The audiences for this manual are the network administration engineers at IBM customer sites who will install, configure, and use the Cisco IP Telephony Technology Pack as part of their Netcool/Proviso installation. IBM Professional Services engineers may also find this manual useful.
  • Page 20 Preface • Chapter 4, Element and Sub-Element Properties Describes the properties that the Cisco IP Telephony Technology Pack discovers during the inventory process. • Chapter 6, Sub-Element Grouping Rules Describes the sub-element collection grouping rules and the NOC reporting grouping rules that the Cisco IP Telephony Technology Pack defines.
  • Page 21 • user guides • technical notes • online help The documentation is available for viewing and downloading on the infocenter at: http://publib.boulder.ibm.com/infocenter/tivihelp/v8r1/index.jsp?topic=/com.ibm.netcool_proviso.doc/welcome.htm Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W DataMart DataView provides data produces and management manages reports.
  • Page 22 Preface xxii Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W...

  • Page 23: Chapter 1: Introduction

    Chapter 1: Introduction This chapter discusses the following topics: Topic Overview How is the Data Collected? How is the Data Processed and Loaded into the Database? How is the Data Reported? Overview Netcool/Proviso Technology Packs are individually installed modules that contain discovery, grouping, collection, and reporting instructions created by Technology Pack developers or Professional Services personnel for a specific network technology or network equipment provider, such as Cisco IP Telephony.

  • Page 24: Collection

    Chapter 1: Introduction Technology Pack. The grouping rules use the properties and values defined within inventory formulas or adaptor design files to filter the sub-elements into their appropriate collection or reporting groups. • For non-SNMP network resources, a Technology Pack provides a Bulk Adaptor Design File. Bulk Adaptor Design Files define how data fields that reside in files generated by network resources are used to create sub- elements and set values for items defined as properties.

  • Page 25: Cme Operation

    CME Operation The CME is designed to work with data that is gathered over the space of one hour. Within that hour, there are several distinct phases that characterize the operation of the CME: • Loading Phase • Building Phase •...
  • Page 26 Chapter 1: Introduction A Technology Pack reporter set is a related group of reports that provide performance information on a specific set of devices or resources that exist in a network. Each report consists of a series of queries that retrieve related sub-elements and their corresponding metrics from the database using the RIDs and MIDs assigned during the inventory and collection processes.
  • Page 27 Chapter 1: Introduction NOTES Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W...
  • Page 28 Chapter 1: Introduction Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W...

  • Page 29: Chapter 2: Supported Reports

    Chapter 2: Supported Reports This chapter discusses the following topics: Topic Overview Reporter Sets Reports Overview The Cisco IP Telephony Technology Pack supplies a set of reports suitable for displaying information about the devices and activity associated with the Cisco IP Telephony environment. Reports contain metrics that are generated by the formulas that this technology pack provides.
  • Page 30 Chapter 2: Supported Reports ...Infrastructure ...CallManager Server ...PSTN Gateway ...Interface ...Device ...DSP Card ...Media Devices ...Gatekeeper ...Device ...Interface ...Perfmon Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W...

  • Page 31: Reports

    Reports This technology pack provides the following reports: CCM Server Quality Resource CCM Server Quality Resource Detail Chart CCM Sql Server Group CCM Sql Server Resource CCM Sql Server Resource Detail Chart CDR Call Distribution Detail Chart CDR Call Distribution Group CDR Call Distribution Resource CDR Quality Detail Chart CDR Quality Group...
  • Page 32 Chapter 2: Supported Reports Gatekeeper Availability Resource Detail Chart Gatekeeper Device Quality Resource Gatekeeper Device Quality Resource Detail Chart Gatekeeper Interface Availability Resource Gatekeeper Interface Availability Resource Detail Chart Gatekeeper Interface Utilization Resource Gatekeeper Interface Utilization Resource Detail Chart Global VOIP K-Factor Detail Chart K-Factor Group K-Factor Resource...
  • Page 33 Chapter 2: Supported Reports PSTN Gateway E1/T1Availability Resource Top 10 CDR Call Completion Top 10 CDR Call Duration Top 10 CDR K-Factor Top 10 CDR Number of Calls Top 10 CDR Number of Errors Top 10 Cluster Call Completion Top 10 Cluster Number of Calls Top 10 Cluster Number of Errors Top 10 E1/T1 Utilization Resource The reports in this technology pack are described on the following pages.

  • Page 34: Ccm Server Quality Resource Detail Chart

    Chapter 2: Supported Reports CCM Server Quality Resource Detail Chart Description Detail chart showing CallManager cluster and server quality. Reporter Set CallManager Server Tables and Charts Charts: Resource Time Series Chart (4 of 8 implemented) Metric Ratio Chart (2 of 2 implemented) Metrics Used in Report CCM CPU Utilization (percent) (avg last 5 mn) CCM Physical Memory Utilization (percent)

  • Page 35: Ccm Server Quality Resource

    CCM Server Quality Resource Description Resource summary chart showing CallManager cluster and server quality. Reporter Set CallManager Server Tables and Charts Tables: Resource Summary Table (1 of 1 implemented) Charts: Resource Distribution Chart (2 of 2 implemented) Metrics Used in Report CCM CPU Utilization (percent) (avg last 5 mn) CCM Physical Memory Utilization (percent) CCM Registered Devices (Nb) (Gauge)

  • Page 36: Ccm Sql Server Group

    Chapter 2: Supported Reports CCM Sql Server Group Description Group summary chart showing CallManager SQL server usage. Reporter Set CallManager Server Tables and Charts Tables: Group Summary Table (1 of 2 implemented) Charts: Resource Distribution Chart (2 of 2 implemented) Metrics Used in Report CCM CPU Utilization (percent) (avg last 5 mn) CCM SQL Server free buffers (Nb)

  • Page 37: Ccm Sql Server Resource Detail Chart

    CCM Sql Server Resource Detail Chart Description Detail chart showing CallManager SQL server usage. Reporter Set CallManager Server Tables and Charts Charts: Resource Time Series Chart (6 of 8 implemented) Metric Ratio Chart (1 of 2 implemented) Metrics Used in Report CCM SQL Server Availability percentage CCM SQL Server number active user connections CCM SQL Server number of blocked users...

  • Page 38: Ccm Sql Server Resource

    Chapter 2: Supported Reports CCM Sql Server Resource Description Resource summary chart showing CallManager SQL server usage. Reporter Set CallManager Server Tables and Charts Tables: Resource Summary Table (1 of 1 implemented) Charts: Resource Distribution Chart (2 of 2 implemented) Metrics Used in Report CCM SQL Server Availability percentage CCM SQL Server Cache Hit ratio (percent)

  • Page 39: Cdr Call Distribution Detail Chart

    CDR Call Distribution Detail Chart Description Detail chart showing the specific sub-element call distribution based on information collected through CDRs and CMRs. Reporter Set Extension Tables and Charts Charts: Resource Time Series Chart (6 of 8 implemented) Metric Ratio Chart (2 of 2 implemented) Metrics Used in Report Incoming Internal...

  • Page 40: Cdr Call Distribution Group

    Chapter 2: Supported Reports CDR Call Distribution Group Description Group summary chart showing the specific sub-element call distribution based on information collected through CDRs and CMRs. Reporter Set Extension Tables and Charts Tables: GroupSummary (1 implemented) Charts: Ratio (2 implemented) Metrics Used in Report Incoming Internal...

  • Page 41: Cdr Call Distribution Resource

    CDR Call Distribution Resource Description Resource summary chart showing the specific sub-element call distribution based on information collected through CDRs and CMRs. Reporter Set Extension Tables and Charts Tables: Resource Summary Table (1 of 1 implemented) Charts: Ratio Chart (2 of 2 implemented) Metrics Used in Report Incoming Internal...
  • Page 42 Chapter 2: Supported Reports NOC Reporting > VOIP > Cisco > IP Telephony Call Detail Record > Extensions > By Customer > %(CDRcustomerId) NOC Reporting > VOIP > Cisco > IP Telephony Call Detail Record > Extensions > By Site > %(CDRsiteId) NOC Reporting >...

  • Page 43: Cdr Quality Detail Chart

    CDR Quality Detail Chart Description Detail chart showing the specific sub-element quality based on information collected through Call Detail records (call signaling) and Call Maintenance Records. Reporter Set Extension Tables and Charts Charts: Resource Time Series Chart (6 of 8 implemented) Metric Ratio Chart (2 of 2 implemented) Metrics Used in Report Jitter...
  • Page 44 Chapter 2: Supported Reports Perfmon MOH Resource Perfmon PSTN Resource Perfmon Security Resource Top 10 CDR Call Completion Top 10 CDR Number of Errors Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W...

  • Page 45: Cdr Quality Group

    CDR Quality Group Description Group summary chart showing the specific sub-element quality based on information collected through Call Detail records (call signaling) and Call Maintenance Records. Reporter Set Extension Tables and Charts Tables: Group Summary Table (1 of 2 implemented) Charts: Resource Distribution Chart (2 of 2 implemented) Metrics Used in Report Jitter...

  • Page 46: Cdr Quality Resource

    Chapter 2: Supported Reports CDR Quality Resource Description Resource summary chart showing the specific sub-element quality based on information collected through Call Detail records (call signaling) and Call Maintenance Records. Reporter Set Extension Tables and Charts Tables: Resource Summary Table (1 of 1 implemented) Charts: Resource Distribution Chart (2 of 2 implemented) Metrics Used in Report Jitter...
  • Page 47 NOC Reporting > VOIP > Cisco > IP Telephony Call Detail Record > Extensions > By Cluster > %(CDRclusterId) NOC Reporting > VOIP > Cisco > IP Telephony Call Detail Record > Extensions > By Customer > %(CDRcustomerId) NOC Reporting > VOIP > Cisco > IP Telephony Call Detail Record > Extensions > By Site > %(CDRsiteId) NOC Reporting >...

  • Page 48: Cdr Utilization Detail Chart

    Chapter 2: Supported Reports CDR Utilization Detail Chart Description Detail chart showing the specific sub-element utilization based on information collected through CDRs and CMRs. Reporter Set Extension Tables and Charts Charts: Resource Time Series Chart (6 of 8 implemented) Metric Ratio Chart (2 of 2 implemented) Metrics Used in Report CallDuration NbPacketsLost...

  • Page 49: Cdr Utilization Group

    CDR Utilization Group Description Group summary chart showing the specific sub-element utilization based on information collected through CDRs and CMRs. Reporter Set Extension Tables and Charts Tables: Group Summary Table (1 of 2 implemented) Charts: Resource Distribution Chart (2 of 2 implemented) Metrics Used in Report CallDuration NbPacketsLost...

  • Page 50: Cdr Utilization Resource

    Chapter 2: Supported Reports CDR Utilization Resource Description Resource summary chart showing the specific sub-element utilization based on information collected through CDRs and CMRs. Reporter Set Extension Tables and Charts Tables: Resource Summary Table (1 of 1 implemented) Charts: Resource Distribution Chart (2 of 2 implemented) Metrics Used in Report CallDuration NbPacketsLost...
  • Page 51 NOC Reporting > VOIP > Cisco > IP Telephony Call Detail Record > Extensions > By Customer > %(CDRcustomerId) NOC Reporting > VOIP > Cisco > IP Telephony Call Detail Record > Extensions > By Site > %(CDRsiteId) NOC Reporting > VOIP > Cisco > IP Telephony Call Detail Record > Media Gateways > By Cluster > %(CDRclusterId) NOC Reporting >...

  • Page 52: Cdr Voicemail Usage Detail Chart

    Chapter 2: Supported Reports CDR VoiceMail Usage Detail Chart Description Detail chart showing the specific sub-element voicemail utilization based on information collected through CDRs and CMRs. Reporter Set Extension Tables and Charts Charts: Resource Time Series Chart (5 of 8 implemented) Metric Ratio Chart (1 of 2 implemented) Metrics Used in Report ForwardToVoiceMail...

  • Page 53: Cdr Voicemail Usage Resource

    CDR VoiceMail Usage Resource Description Resource summary chart showing the specific sub-element voicemail utilization based on information collected through CDRs and CMRs. Reporter Set Extension Tables and Charts Tables: ResSummary (1 implemented) Charts: Ratio (1 implemented) Metrics Used in Report ForwardToVoiceMail Total Number of VoiceMail Direct Calls (Nb) CME(Bulk) VOIP Cisco VoicemailCallDuration...
  • Page 54 Chapter 2: Supported Reports NOC Reporting > VOIP > Cisco > IP Telephony Call Detail Record > Extensions > By Site > %(CDRsiteId) NOC Reporting > VOIP > Cisco > IP Telephony Call Detail Record > Media Gateways > By Cluster > %(CDRclusterId) NOC Reporting >...

  • Page 55: Cluster Call Distribution Detail Chart

    Cluster Call Distribution Detail Chart Description Detail chart showing cluster call distribution based on information collected through CDRs and CMRs. Reporter Set Cluster Tables and Charts Charts: Resource Time Series Chart (6 of 8 implemented) Metric Ratio Chart (2 of 2 implemented) Metrics Used in Report Cluster Total Number of External Calls (Nb) Cluster Total Number of Outgoing External Calls (Nb)

  • Page 56: Cluster Call Distribution Group

    Chapter 2: Supported Reports Cluster Call Distribution Group Description Group summary chart showing cluster call distribution based on information collected through CDRs and CMRs. Reporter Set Cluster Tables and Charts Tables: GroupSummary (1 implemented) Charts: Ratio (2 implemented) Metrics Used in Report Cluster Total Number of Outgoing External Calls (Nb) ClusterIncomingCall ClusterInternalCall...

  • Page 57: Cluster Call Distribution Resource

    Cluster Call Distribution Resource Description Resource summary chart showing cluster call distribution based on information collected through CDRs and CMRs. Reporter Set Cluster Tables and Charts Tables: Resource Summary Table (1 of 1 implemented) Charts: Ratio Chart (2 of 2 implemented) Metrics Used in Report Cluster Total Number of External Calls (Nb) Cluster Total Number of Outgoing External Calls (Nb)

  • Page 58: Cluster Erlang-B Group

    Chapter 2: Supported Reports Cluster Erlang-B Group Description Group summary report for predicting call loss in a cluster. Reporter Set Cluster Tables and Charts Tables: Group Summary Table (1 of 2 implemented) Charts: Resource Distribution Chart (0 of 2 implemented) Metrics Used in Report Cluster Erlang Cluster Total Hours of Traffic...

  • Page 59: Cluster Ip Vs Legacy Detail Chart

    Cluster IP vs Legacy Detail Chart Description Detail chart showing cluster company call distribution based on information collected through CDRs and CMRs. Company calls are: • Intrasite and intersite IP calls • Intrasite and intersite legacy PBX calls Reporter Set Cluster Tables and Charts Charts: Resource Time Series Chart (3 of 8 implemented)

  • Page 60: Cluster Ip Vs Legacy Resource

    Chapter 2: Supported Reports Cluster IP vs Legacy Resource Description Resource summary chart showing cluster company call distribution based on information collected through CDRs and CMRs. Company calls are: • Intrasite and intersite IP calls • Intrasite and intersite legacy PBX calls Reporter Set Cluster Tables and Charts...

  • Page 61: Cluster Quality Detail Chart

    Cluster Quality Detail Chart Description Detail chart showing cluster quality based on information collected through Call Detail Records (call signaling) and Call Maintenance Records. Reporter Set Cluster Tables and Charts Charts: Resource Time Series Chart (7 of 8 implemented) Metric Ratio Chart (2 of 2 implemented) Metrics Used in Report ClusterDropCall ClusterJitter...

  • Page 62: Cluster Quality Group

    Chapter 2: Supported Reports Cluster Quality Group Description Group summary chart showing cluster quality based on information collected through Call Detail Records (call signaling) and Call Maintenance Records. Reporter Set Cluster Tables and Charts Tables: Group Summary Table (1 of 2 implemented) Charts: Resource Distribution Chart (2 of 2 implemented) Metrics Used in Report Cluster Percentage of Drop Calls (percent)

  • Page 63: Cluster Quality Resource

    Cluster Quality Resource Description Resource summary chart showing cluster quality based on information collected through Call Detail Records (call signaling) and Call Maintenance Records. Reporter Set Cluster Tables and Charts Tables: Resource Summary Table (1 of 1 implemented) Charts: Ratio Chart (2 of 2 implemented) Metrics Used in Report Cluster Total Number of Normal Call Clearing ClusterDropCall...
  • Page 64 Chapter 2: Supported Reports Global VOIP Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W...

  • Page 65: Cluster Utilization Detail Chart

    Cluster Utilization Detail Chart Description Detail chart showing cluster utilization based on information collected through CDRs and CMRs. Reporter Set Cluster Tables and Charts Charts: Resource Time Series Chart (7 of 8 implemented) Metric Ratio Chart (2 of 2 implemented) Metrics Used in Report Cluster Erlang Cluster Total Hours of Traffic...

  • Page 66: Cluster Utilization Group

    Chapter 2: Supported Reports Cluster Utilization Group Description Group summary chart showing cluster utilization based on information collected through CDRs and CMRs. Reporter Set Cluster Tables and Charts Tables: Group Summary Table (1 of 2 implemented) Charts: Resource Distribution Chart (2 of 2 implemented) Metrics Used in Report Cluster Erlang Cluster Percentage of Company Calls (percent)

  • Page 67: Cluster Utilization Mlh Resource

    Cluster Utilization MLH Resource Description Resource summary report showing cluster utilization based on multi-line hunt (MLH) metrics. Reporter Set Cluster Tables and Charts No table and chart information is available for this report (stylesheet PVLsRatio_MLH_RST.html). Metrics Used in Report Cluster Total Hours of Traffic Cluster Total Number of Company Calls (Nb) ClusterNbPacketsLost ClusterNbPacketsReceived...

  • Page 68: Cluster Utilization Resource

    Chapter 2: Supported Reports Cluster Utilization Resource Description Resource summary chart showing cluster utilization based on information collected through CDRs and CMRs. Reporter Set Cluster Tables and Charts Tables: Resource Summary Table (1 of 1 implemented) Charts: Ratio Chart (2 of 2 implemented) Metrics Used in Report Cluster Erlang Cluster Total Hours of Traffic...

  • Page 69: Cluster Voicemail Usage Detail Chart

    Cluster VoiceMail Usage Detail Chart Description Detail chart showing cluster voicemail utilization based on information collected through CDRs and CMRs. Reporter Set Cluster Tables and Charts Charts: Resource Time Series Chart (5 of 8 implemented) Metric Ratio Chart (2 of 2 implemented) Metrics Used in Report Cluster Number of Direct VoiceMail Calls (Nb) ClusterForwardToVoiceMail...

  • Page 70: Cluster Voicemail Usage Resource

    Chapter 2: Supported Reports Cluster VoiceMail Usage Resource Description Resource summary chart showing cluster voicemail utilization based on information collected through CDRs and CMRs. Reporter Set Cluster Tables and Charts Tables: ResSummary (1 implemented) Charts: Ratio (1 implemented) Metrics Used in Report Cluster Number of Direct VoiceMail Calls (Nb) ClusterForwardToVoiceMail ClusterVoicemailCallDuration...

  • Page 71: Errors On Cluster By Codec

    Errors on Cluster by Codec Description Resource summary report for codec errors in a cluster. Reporter Set Codec Tables and Charts Tables: Resource Summary Table (1 of 1 implemented) Charts: Resource Distribution Chart (0 of 2 implemented) Metrics Used in Report CauseCallRejected CauseChannelUnacceptable CauseDestinationOutOfOrder...
  • Page 72 Chapter 2: Supported Reports NOC Reporting > VOIP > Cisco > IP Telephony Call Detail Record > Codec > By Cluster > %(clusterId) NOC Reporting > VOIP > Cisco > IP Telephony Call Detail Record > Codec > By Cluster > %(CDRclusterId) Drills Down To CDR Quality Detail Chart Drilled Down From...

  • Page 73: Gatekeeper Availability Resource Detail Chart

    Gatekeeper Availability Resource Detail Chart Description Detail chart based on gatekeeper device reachability and response time. Reporter Set Device Tables and Charts Charts: Resource Time Series Chart (4 of 8 implemented) Metric Ratio Chart (1 of 2 implemented) Metrics Used in Report Gatekeeper ICMP Inbound Errors (percent) Gatekeeper ICMP Outbound Errors (percent) SNMP Availability (percent) (avg last hour)

  • Page 74: Gatekeeper Availability Resource

    Chapter 2: Supported Reports Gatekeeper Availability Resource Description Resource summary chart based on gatekeeper device reachability and response time. Reporter Set Device Tables and Charts Tables: Resource Summary Table (1 of 1 implemented) Charts: Resource Distribution Chart (2 of 2 implemented) Metrics Used in Report Gatekeeper ICMP Inbound Errors (percent) Gatekeeper ICMP Outbound Errors (percent)

  • Page 75: Gatekeeper Device Quality Resource Detail Chart

    Gatekeeper Device Quality Resource Detail Chart Description Detail chart based on gatekeeper device CPU utilization and network errors. Reporter Set Device Tables and Charts Charts: Resource Time Series Chart (6 of 8 implemented) Metric Ratio Chart (2 of 2 implemented) Metrics Used in Report Gatekeeper Buffer Utilization (percent) Gatekeeper Call Setup Quality (percent)

  • Page 76: Gatekeeper Device Quality Resource

    Chapter 2: Supported Reports Gatekeeper Device Quality Resource Description Resource summary chart based on gatekeeper device CPU utilization and network errors. Reporter Set Device Tables and Charts Tables: Resource Summary Table (1 of 1 implemented) Charts: Resource Distribution Chart (2 of 2 implemented) Metrics Used in Report Gatekeeper Call Setup Quality (percent) Gatekeeper CPU Utilization (percent) (avg last 5 mn)

  • Page 77: Gatekeeper Interface Availability Resource Detail Chart

    Gatekeeper Interface Availability Resource Detail Chart Description Detail chart showing gatekeeper’s interface availability percentage. Reporter Set Interface Tables and Charts Charts: Resource Time Series Chart (2 of 8 implemented) Metric Ratio Chart (1 of 2 implemented) Metrics Used in Report Interface Availability (percent) Interface Packet Loss (percent) Navigation Path...

  • Page 78: Gatekeeper Interface Availability Resource

    Chapter 2: Supported Reports Gatekeeper Interface Availability Resource Description Resource summary chart showing gatekeeper’s interface availability percentage. Reporter Set Interface Tables and Charts Tables: ResSummary (1 implemented) Metrics Used in Report Inbound Loss (percent) Interface Availability (percent) Outbound Loss (percent) Navigation Path Navigation path on the DataView portal: NOC Reporting >...

  • Page 79: Gatekeeper Interface Utilization Resource Detail Chart

    Gatekeeper Interface Utilization Resource Detail Chart Description Detail chart showing gatekeeper’s interface bandwidth utilization percentage. Reporter Set Interface Tables and Charts Charts: Resource Time Series Chart (4 of 8 implemented) Metric Ratio Chart (2 of 2 implemented) Metrics Used in Report Interface Bandwidth Utilization In (percent) Interface Bandwidth Utilization Out (percent) Interface Throughput In (kbps)

  • Page 80: Gatekeeper Interface Utilization Resource

    Chapter 2: Supported Reports Gatekeeper Interface Utilization Resource Description Resource summary chart showing gatekeeper’s interface bandwidth utilization percentage. Reporter Set Interface Tables and Charts Tables: Resource Summary Table (1 of 1 implemented) Charts: Resource Distribution Chart (2 of 2 implemented) Metrics Used in Report Interface Bandwidth Utilization In (percent) Interface Bandwidth Utilization Out (percent)

  • Page 81: Global Voip

    Global VOIP Description A multi-technologies report that targets the customerís decision maker. In a single view, the decision maker will have a global overview about the quality of the IP Telephony application in terms of call setup and termination, voice quality, network infrastructure, and system and service performances. Reporter Set Global Customer Reports Tables and Charts...
  • Page 82 Chapter 2: Supported Reports Cluster Utilization Resource PSTN Gateway Device Quality Resource Detail Chart Top 10 E1/T1 Utilization Resource Drilled Down From None. Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W...

  • Page 83: K-Factor Detail Chart

    K-Factor Detail Chart Description Detail report on listening quality using ITU-standard K-Factor metrics. Reporter Set K-Factor Tables and Charts Charts: Resource Time Series Chart (5 of 8 implemented) Metric Ratio Chart (0 of 2 implemented) Metrics Used in Report ICRmx Navigation Path This report is not deployed on the portal navigation path during the initial configuration of the technology pack.

  • Page 84: K-Factor Group

    Chapter 2: Supported Reports K-Factor Group Description Group summary report on listening quality using ITU-standard K-Factor metrics. Reporter Set K-Factor Tables and Charts Tables: Group Summary Table (2 of 2 implemented) Charts: Resource Distribution Chart (1 of 2 implemented) Metrics Used in Report ICRmx MLQKav MLQK...
  • Page 85 Chapter 2: Supported Reports Drilled Down From None. Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W...

  • Page 86: K-Factor Resource

    Chapter 2: Supported Reports K-Factor Resource Description Resource summary report on listening quality using ITU-standard K-Factor metrics. Reporter Set K-Factor Tables and Charts Tables: Resource Summary Table (1 of 1 implemented) Charts: Resource Distribution Chart (0 of 2 implemented) Metrics Used in Report ICRmx MLQKav MLQK...
  • Page 87 NOC Reporting > VOIP > Cisco > IP Telephony Call Detail Record > Extensions > By Cluster > %(CDRclusterId) NOC Reporting > VOIP > Cisco > IP Telephony Call Detail Record > Extensions > By Customer > %(CDRcustomerId) NOC Reporting > VOIP > Cisco > IP Telephony Call Detail Record > Extensions > By Site > %(CDRsiteId) Drills Down To CDR Quality Detail Chart K-Factor Detail Chart...

  • Page 88: Media Device Group

    Chapter 2: Supported Reports Media Device Group Description Group summary chart showing the media device’s registration availability percentage. Reporter Set Media Devices Tables and Charts Tables: Group Summary Table (1 of 2 implemented) Charts: Resource Distribution Chart (1 of 2 implemented) Metrics Used in Report CCM Media Device Registration Availability (percent) Navigation Path...

  • Page 89: Media Device Resource Detail Chart

    Media Device Resource Detail Chart Description Detail chart showing the media device’s registration availability percentage. Reporter Set Media Devices Tables and Charts Charts: Resource Time Series Chart (1 of 8 implemented) Metric Ratio Chart (0 of 2 implemented) Metrics Used in Report CCM Media Device Registration Availability (percent) Navigation Path This report is not deployed on the portal navigation path during the initial configuration of the technology pack.

  • Page 90: Media Device Resource

    Chapter 2: Supported Reports Media Device Resource Description Resource summary chart showing the media device’s registration availability percentage. Reporter Set Media Devices Tables and Charts Tables: ResSummary (1 implemented) Charts: ResDistrib (1 implemented) Metrics Used in Report CCM Media Device Registration Availability (percent) Navigation Path Navigation path on the DataView portal: NOC Reporting >...

  • Page 91: Perfmon Active Calls Detail Chart

    Perfmon Active Calls Detail Chart Description Detail report for Microsoft performance counter metrics. Reporter Set Perfmon Tables and Charts Charts: Resource Time Series Chart (9 of 9 implemented) Metrics Used in Report CallsActive CallsInProgress GatewayCallsActive H323CallsActive H323CallsInProgress HuntlistCallsActive HuntlistCallsInProgress SIPCallsActive SIPCallsInProgress Navigation Path This report is not deployed on the portal navigation path during the initial configuration of the technology pack.

  • Page 92: Perfmon Active Calls Group

    Chapter 2: Supported Reports Perfmon Active Calls Group Description Group summary report for Microsoft performance counter metrics. Reporter Set Perfmon Tables and Charts Tables: Group Summary Table (2 of 2 implemented) Charts: Resource Distribution Chart (0 of 2 implemented) Metrics Used in Report CallsActive CallsInProgress GatewayCallsActive...

  • Page 93: Perfmon Active Calls Resource

    Perfmon Active Calls Resource Description Resource summary report for Microsoft performance counter metrics. Reporter Set Perfmon Tables and Charts Tables: Resource Summary Table (2 of 1 implemented) Charts: Resource Distribution Chart (0 of 2 implemented) Metrics Used in Report CallsActive CallsInProgress GatewayCallsActive H323CallsActive...
  • Page 94 Chapter 2: Supported Reports Drilled Down From Perfmon Active Calls Group Perfmon MOH Group Perfmon PSTN Group Perfmon Security Group Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W...

  • Page 95: Perfmon Moh Detail Chart

    Perfmon MOH Detail Chart Description Detail report for Perfmon Music on Hold (MOH) counter metrics. Reporter Set Perfmon Tables and Charts Charts: Resource Time Series Chart (6 of 9 implemented) Metrics Used in Report MOHMulticastResourceActive MOHMulticastResourceAvailable MOHTotalMulticastResources MOHTotalUnicastResources MOHUnicastResourceActive MOHUnicastResourceAvailable Navigation Path This report is not deployed on the portal navigation path during the initial configuration of the technology pack.

  • Page 96: Perfmon Moh Group

    Chapter 2: Supported Reports Perfmon MOH Group Description Group summary report for Perfmon Music on Hold (MOH) counter metrics. Reporter Set Perfmon Tables and Charts Tables: Group Summary Table (1 of 2 implemented) Charts: Resource Distribution Chart (0 of 2 implemented) Metrics Used in Report MOHMulticastResourceActive MOHMulticastResourceAvailable...

  • Page 97: Perfmon Moh Resource

    Perfmon MOH Resource Description Resource summary report for Perfmon Music on Hold (MOH) counter metrics. Reporter Set Perfmon Tables and Charts Tables: Resource Summary Table (1 of 1 implemented) Charts: Resource Distribution Chart (0 of 2 implemented) Metrics Used in Report MOHMulticastResourceActive MOHMulticastResourceAvailable MOHTotalMulticastResources...

  • Page 98: Perfmon Pstn Detail Chart

    Chapter 2: Supported Reports Perfmon PSTN Detail Chart Description Detail report for Perfmon PSTN counter metrics. Reporter Set Perfmon Tables and Charts Charts: Resource Time Series Chart (8 of 9 implemented) Metrics Used in Report BRIChannelsActive BRISpansInService FXOPortsActive FXOPortsInService FXSPortsActive FXSPortsInService T1ChannelsActive T1SpansInService...

  • Page 99: Perfmon Pstn Group

    Perfmon PSTN Group Description Group summary report for Perfmon PSTN counter metrics. Reporter Set Perfmon Tables and Charts Tables: Group Summary Table (2 of 2 implemented) Charts: Resource Distribution Chart (0 of 2 implemented) Metrics Used in Report BRIChannelsActive BRISpansInService FXOPortsActive FXOPortsInService FXSPortsActive...

  • Page 100: Perfmon Pstn Resource

    Chapter 2: Supported Reports Perfmon PSTN Resource Description Resource summary report for Perfmon PSTN counter metrics. Reporter Set Perfmon Tables and Charts Tables: Resource Summary Table (2 of 1 implemented) Charts: Resource Distribution Chart (0 of 2 implemented) Metrics Used in Report AttendantConsoleClientsRegistered BRIChannelsActive BRISpansInService...
  • Page 101 Chapter 2: Supported Reports Drilled Down From Perfmon PSTN Group Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W...

  • Page 102: Perfmon Security Detail Chart

    Chapter 2: Supported Reports Perfmon Security Detail Chart Description Detail chart for Perfmon counter metrics on active calls. Reporter Set Perfmon Tables and Charts Charts: Resource Time Series Chart (9 of 9 implemented) Metrics Used in Report AttendantConsoleClientsOnline AttendantConsoleClientsRegistered AuthenticatedCallsActive AuthenticatedPartiallyRegisteredPhone AuthenticatedRegisteredPhones CallsActive...

  • Page 103: Perfmon Security Group

    Perfmon Security Group Description Group summary report for Perfmon security metrics. Reporter Set Perfmon Tables and Charts Tables: Group Summary Table (2 of 2 implemented) Charts: Resource Distribution Chart (0 of 2 implemented) Metrics Used in Report AttendantConsoleClientsOnline AttendantConsoleClientsRegistered AuthenticatedCallsActive AuthenticatedPartiallyRegisteredPhone AuthenticatedRegisteredPhones CallsActive...

  • Page 104: Perfmon Security Resource

    Chapter 2: Supported Reports Perfmon Security Resource Description Resource summary report for Perfmon security metrics. Reporter Set Perfmon Tables and Charts Tables: Resource Summary Table (1 of 1 implemented) Charts: Resource Distribution Chart (0 of 2 implemented) Metrics Used in Report AttendantConsoleClientsOnline AttendantConsoleClientsRegistered AuthenticatedCallsActive...
  • Page 105 Chapter 2: Supported Reports Drilled Down From Perfmon Security Group Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W...

  • Page 106: Pstn Gateway Availability Resource Detail Chart

    Chapter 2: Supported Reports PSTN Gateway Availability Resource Detail Chart Description Detail chart based on PSTN gateway errors and availability on the network. Reporter Set Device Tables and Charts Charts: Resource Time Series Chart (4 of 8 implemented) Metric Ratio Chart (0 of 2 implemented) Metrics Used in Report PSTN Gateway ICMP Inbound Errors (percent) PSTN Gateway ICMP Outbound Errors (percent)

  • Page 107: Pstn Gateway Availability Resource

    PSTN Gateway Availability Resource Description Resource summary chart based on PSTN gateway errors and availability on the network. Reporter Set Device Tables and Charts Tables: Resource Summary Table (1 of 1 implemented) Charts: Resource Distribution Chart (2 of 2 implemented) Metrics Used in Report PSTN Gateway ICMP Inbound Errors (percent) PSTN Gateway ICMP Outbound Errors (percent)

  • Page 108: Pstn Gateway Device Ds0 Usage Detail Chart

    Chapter 2: Supported Reports PSTN Gateway Device DS0 Usage Detail Chart Description Detail chart showing PSTN gateway DS0 usage and quality. Reporter Set Device Tables and Charts Charts: Resource Time Series Chart (6 of 8 implemented) Metric Ratio Chart (2 of 2 implemented) Metrics Used in Report PSTN Gateway Active DS0 Channels (Nb) PSTN Gateway Call Setup Quality (percent) (Successful / Total)

  • Page 109: Pstn Gateway Device Quality Resource Detail Chart

    PSTN Gateway Device Quality Resource Detail Chart Description Detail chart showing PSTN gateway CPU utilization, number of packets, and errors. Reporter Set Device Tables and Charts Charts: Resource Time Series Chart (6 of 8 implemented) Metric Ratio Chart (0 of 2 implemented) Metrics Used in Report PSTN Gateway Active DS0 Channels (Nb) PSTN Gateway ICMP Inbound Errors (percent)

  • Page 110: Pstn Gateway Device Quality Resource

    Chapter 2: Supported Reports PSTN Gateway Device Quality Resource Description Resource summary chart showing PSTN gateway CPU utilization, number of packets, and errors. Reporter Set Device Tables and Charts Tables: Resource Summary Table (1 of 1 implemented) Charts: Resource Distribution Chart (2 of 2 implemented) Metrics Used in Report PSTN Gateway Active DS0 Channels (Nb) PSTN Gateway Network Errors (percent)

  • Page 111: Pstn Gateway Dsp Card Resource Detail Chart

    PSTN Gateway DSP Card Resource Detail Chart Description Detail chart showing DSP card utlization percentage. Reporter Set DSP Card Tables and Charts Charts: Resource Time Series Chart (2 of 8 implemented) Metric Ratio Chart (0 of 2 implemented) Metrics Used in Report DSP Card Availability (percent) DSP Card Resource Utilization (percent) Navigation Path...

  • Page 112: Pstn Gateway Dsp Card Resource

    Chapter 2: Supported Reports PSTN Gateway DSP Card Resource Description Resource summary chart showing DSP card utlization percentage. Reporter Set DSP Card Tables and Charts Tables: Resource Summary Table (1 of 1 implemented) Charts: Resource Distribution Chart (2 of 2 implemented) Metrics Used in Report DSP Card Availability (percent) DSP Card Resource Utilization (percent)

  • Page 113: Pstn Gateway E1/T1 Availability Resource Detail Chart

    PSTN Gateway E1/T1 Availability Resource Detail Chart Description Detail chart showing E1 or T1 interface availability. Reporter Set Interface Tables and Charts Charts: Resource Time Series Chart (2 of 8 implemented) Metric Ratio Chart (0 of 2 implemented) Metrics Used in Report Interface Availability (percent) Interface Packet Loss (percent) Navigation Path...

  • Page 114: Pstn Gateway E1/T1 Interface Utilization Resource Detail Chart

    Chapter 2: Supported Reports PSTN Gateway E1/T1 Interface Utilization Resource Detail Chart Description Detail chart showing E1 or T1 interface utilization percentage. Reporter Set Interface Tables and Charts Charts: Resource Time Series Chart (5 of 8 implemented) Metric Ratio Chart (2 of 2 implemented) Metrics Used in Report Interface Bandwidth Utilization In (percent) Interface Bandwidth Utilization Out (percent)

  • Page 115: Pstn Gateway E1/T1 Interface Utilization Resource

    PSTN Gateway E1/T1 Interface Utilization Resource Description Resource summary chart showing E1 or T1 interface utilization percentage. Reporter Set Interface Tables and Charts Tables: Resource Summary Table (1 of 1 implemented) Charts: Resource Distribution Chart (2 of 2 implemented) Metrics Used in Report Interface Bandwidth Utilization In (percent) Interface Bandwidth Utilization Out (percent) Interface Throughput In (kbps)

  • Page 116: Pstn Gateway E1/T1Availability Resource

    Chapter 2: Supported Reports PSTN Gateway E1/T1Availability Resource Description Resource summary chart showing E1 or T1 interface availability. Reporter Set Interface Tables and Charts Tables: ResSummary (1 implemented) Charts: ResDistrib (1 implemented) Metrics Used in Report Interface Availability (percent) Interface Packet Loss (percent) Navigation Path Navigation path on the DataView portal: NOC Reporting >...

  • Page 117: Top 10 Cdr Call Completion

    Top 10 CDR Call Completion Description Top 10 and bottom 10 extensions, gateways, or paths based on successful or unsuccessful calls. Reporter Set Extension Tables and Charts Tables: TopN (3 of 9 implemented) Charts: TopN (3 of 9 implemented) Metrics Used in Report Percentage of Drop Calls (percent) CME(Bulk) VOIP Cisco Percentage of Successful Calls (Nb) CME(Bulk) VOIP Cisco Navigation Path...
  • Page 118 Chapter 2: Supported Reports NOC Reporting > VOIP > Cisco > IP Telephony Call Detail Record > Media Gateways > By Site > %(CDRsiteId) NOC Reporting > VOIP > Cisco > IP Telephony Call Detail Record > Paths > By Cluster > %(CDRclusterId) NOC Reporting >...

  • Page 119: Top 10 Cdr Call Duration

    Top 10 CDR Call Duration Description Top 10 extensions, gateways, or paths based on total call duration. Reporter Set Extension Tables and Charts Tables: TopN (2 of 9 implemented) Charts: TopN (2 of 9 implemented) Metrics Used in Report CallDuration TollbypassCallDuration Navigation Path Navigation path on the DataView portal:...
  • Page 120 Chapter 2: Supported Reports NOC Reporting > VOIP > Cisco > IP Telephony Call Detail Record > Media Gateways > By Site > %(CDRsiteId) NOC Reporting > VOIP > Cisco > IP Telephony Call Detail Record > Paths > By Cluster > %(CDRclusterId) NOC Reporting >...

  • Page 121: Top 10 Cdr K-Factor

    Top 10 CDR K-Factor Description Top-10 CDR data using IDU-standard K-factor metrics. Reporter Set K-Factor Tables and Charts Tables: TopN (5 of 9 implemented) Charts: TopN (5 of 9 implemented) Metrics Used in Report MLQK Navigation Path Navigation path on the DataView portal: NOC Reporting >...
  • Page 122 Chapter 2: Supported Reports Drills Down To K-Factor Detail Chart Drilled Down From None. Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W...

  • Page 123: Top 10 Cdr Number Of Calls

    Top 10 CDR Number of Calls Description Top 10 extensions, gateways, or paths based on total number of incoming or outgoing calls to PSTN. Reporter Set Extension Tables and Charts Tables: TopN (4 of 9 implemented) Charts: TopN (4 of 9 implemented) Metrics Used in Report Incoming TollBypassCall...
  • Page 124 Chapter 2: Supported Reports NOC Reporting > VOIP > Cisco > IP Telephony Call Detail Record > Media Gateways > By Cluster > %(CDRclusterId) NOC Reporting > VOIP > Cisco > IP Telephony Call Detail Record > Media Gateways > By Customer > %(CDRcustomerId) NOC Reporting >...

  • Page 125: Top 10 Cdr Number Of Errors

    Top 10 CDR Number of Errors Description Top 10 extensions, gateways, or paths based on total number of errors. Reporter Set Extension Tables and Charts Tables: TopN (4 of 9 implemented) Charts: TopN (4 of 9 implemented) Metrics Used in Report Percentage of Drop Calls (percent) CME(Bulk) VOIP Cisco Percentage of Packet Lost (percent) CME(Bulk) VOIP Cisco Percentage of Successful Calls (Nb) CME(Bulk) VOIP Cisco...
  • Page 126 Chapter 2: Supported Reports NOC Reporting > VOIP > Cisco > IP Telephony Call Detail Record > Media Gateways > By Cluster > %(CDRclusterId) NOC Reporting > VOIP > Cisco > IP Telephony Call Detail Record > Media Gateways > By Customer > %(CDRcustomerId) NOC Reporting >...

  • Page 127: Top 10 Cluster Call Completion

    Top 10 Cluster Call Completion Description Top 10 and bottom 10 clusters based on the percentage of successful calls. Reporter Set Cluster Tables and Charts Tables: TopN (4 of 9 implemented) Charts: TopN (4 of 9 implemented) Metrics Used in Report Cluster Percentage of Drop Calls (percent) Cluster Percentage of Normal Call Clearing (percent) Cluster Percentage of Successful Calls (percent)

  • Page 128: Top 10 Cluster Number Of Calls

    Chapter 2: Supported Reports Top 10 Cluster Number of Calls Description Top 10 clusters based on number of incoming and outgoing calls. Reporter Set Cluster Tables and Charts Tables: TopN (5 of 9 implemented) Charts: TopN (5 of 9 implemented) Metrics Used in Report Cluster Total Number of Outgoing External Calls (Nb) ClusterIncomingCall...

  • Page 129: Top 10 Cluster Number Of Errors

    Top 10 Cluster Number of Errors Description Top 10 cluster based on number of errors. Reporter Set Cluster Tables and Charts Tables: TopN (4 of 9 implemented) Charts: TopN (4 of 9 implemented) Metrics Used in Report Cluster Percentage of Drop Calls (percent) Cluster Percentage of Packet Lost (percent) Cluster Percentage of Successful Calls (percent) ClusterShortCall...

  • Page 130: Top 10 E1/T1 Utilization Resource

    Chapter 2: Supported Reports Top 10 E1/T1 Utilization Resource Description Top 10 E1 or T1 interfaces based on bandwidth utilization percentage. Reporter Set Interface Tables and Charts Tables: TopN (5 of 9 implemented) Charts: TopN (5 of 9 implemented) Metrics Used in Report Interface Bandwidth Utilization In (percent) Interface Bandwidth Utilization Out (percent) Interface Throughput In (kbps)
  • Page 131 Chapter 2: Supported Reports NOTES Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W...
  • Page 132 Chapter 2: Supported Reports Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W...

  • Page 133: Chapter 3: Devices And Services

    Chapter 3: Devices and Services This chapter discusses the following topics: Topic Overview Summary of Device Technology Sources of Collected Data Pre-Requisites Supported MIBs Overview This chapter provides a summary of Cisco IP Telephony device technology that the Cisco IP Telephony Technology Pack is designed to support.

  • Page 134: Categories Of Service Reporting

    Chapter 3: Devices and Services Categories of Service Reporting The technology pack provides the following categories of service reporting: • Voice Quality Management — Latency, jitter, packet loss, network bandwidth, Class Based QoS, and element availability. • Call Signaling Management — Call setup and termination metrics, based on data from Call Detail Records (CDRs).

  • Page 135: Sources Of Collected Data

    Sources of Collected Data The Netcool/Proviso Cisco IP Telephony Technology Pack uses both SNMP and bulk data collection. The technology pack collects performance data from the following sources: Source of Collected Data PSTN gateway, media gateway Gatekeeper Cisco CallManager Server Each server in the cluster has an SNMP agent Call Detail Records (CDR) Accounting data...

  • Page 136: Troubleshooting Note For Sql Requests

    Chapter 3: Devices and Services The following figure illustrates the technology pack’s data collection architecture in a CCM environment: Port for SQL Access CallManager Publisher runs on an MS-SQL2000 server. To collect SQL data from the CallManager Publisher, an SQL bridge must be set up on the machine where Netcool/Proviso DataLoad resides. This bridge is provided as part of the Netcool/Proviso Cisco IP Telephony Technology Pack.

  • Page 137: Collecting Cdr, Cmr, And Perfmon Data With Cisco Unified Call Manager

    • With pre-4.4.3 Netcool/Proviso versions, ensure that the Publisher bulk adaptor, and that the URI matches the URI of the associated data source in the file. Collecting CDR, CMR, and Perfmon Data with Cisco Unified Call Manager With Cisco Unified CallManager (CUCM), the technology pack collects CDR, CMR, and Perfmon data files in either of the following ways: •...

  • Page 138: Pre-Requisites

    CDRs are automatically removed once a day, along with the related CMR records. Default value: 1.5 million records. The Netcool/Proviso Cisco IP Telephony Technology Pack never deletes records. IBM recommends retrieving CDRs every hour or every four hours. This polling interval permits the system administrator to decrease the maximum number of CDRs on the CallManager and to improve performance.

  • Page 139: Supported Mibs

    In addition, the following enterprise parameters must be set: • LocalCDRPath — A directory for local CDR files written by Cisco CallManager. If this value is empty or invalid, the CDR files will not be moved. • PrimaryCDRUNCPath — A central collection point for CDR files. If this value is empty or invalid, the CDR files will not be moved.
  • Page 140 Chapter 3: Devices and Services NOTES Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W...

  • Page 141: Chapter 4: Element And Sub-Element Properties

    Chapter 4: Element and Sub-Element Properties This chapter discusses the following topics: Topic Overview Overview Note: To see a list of the properties that this technology pack defines for each of the sub-element it creates, see the chapter on defined resources. A Netcool/Proviso property is an attribute or characteristic of an element or sub-element.

  • Page 142: Ap_Iftype

    Chapter 4: Element and Sub-Element Properties AP_ifType Description Open-format name of the specific type of resource represented (for example, Ethernet and DS1). Captured in Discovery Formulas None. Used in CME Formulas None. Used in Reports None. Used in Grouping Rules NOC Reporting Sub-Element Collect Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W...

  • Page 143: Cdrclusterid

    CDRclusterId Description The cluster identifier. Used with bulk data. Captured in Discovery Formulas None. Used in CME Formulas None. Used in Reports None. Used in Grouping Rules NOC Reporting Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W Chapter 4: Element and Sub-Element Properties...

  • Page 144: Cdrcustomerid

    Chapter 4: Element and Sub-Element Properties CDRcustomerId Description The customer identifier. Used with bulk data. Captured in Discovery Formulas None. Used in CME Formulas None. Used in Reports None. Used in Grouping Rules NOC Reporting Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W...

  • Page 145: Cdrsiteid

    CDRsiteId Description The site identifier. Used with bulk data. Captured in Discovery Formulas None. Used in CME Formulas None. Used in Reports None. Used in Grouping Rules NOC Reporting Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W Chapter 4: Element and Sub-Element Properties...

  • Page 146: Cdrtype

    Chapter 4: Element and Sub-Element Properties cdrType Description The type of Call Detail Record (CDR) — for example, Extension, Gateway, Path. Used with bulk data. Captured in Discovery Formulas None. Used in CME Formulas None. Used in Reports CDR Quality Detail Chart CDR Utilization Resource K-Factor Detail Chart Used in Grouping Rules...

  • Page 147: Clusterid

    clusterId Description This property has been replaced by Captured in Discovery Formulas None. Used in CME Formulas None. Used in Reports None. Used in Grouping Rules NOC Reporting Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W Chapter 4: Element and Sub-Element Properties CDRclusterId...

  • Page 148: Customerid

    Chapter 4: Element and Sub-Element Properties customerId Description This property has been replaced by Captured in Discovery Formulas None. Used in CME Formulas None. Used in Reports None. Used in Grouping Rules NOC Reporting CDRcustomerId Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W...

  • Page 149: Element.name

    Element.NAME Description The name of a Cisco IP element. Captured in Discovery Formulas None. Used in CME Formulas None. Used in Reports None. Used in Grouping Rules NOC Reporting Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W Chapter 4: Element and Sub-Element Properties...

  • Page 150: Element.state

    Chapter 4: Element and Sub-Element Properties Element.STATE Description Indicates whether an element is active. Captured in Discovery Formulas None. Used in CME Formulas None. Used in Reports None. Used in Grouping Rules NOC Reporting Sub-Element Collect Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W...

  • Page 151: Family

    FAMILY Description Identifies a sub-element for reporting and sub-element grouping purposes. Captured in Discovery Formulas None. Used in CME Formulas None. Used in Reports None. Used in Grouping Rules NOC Reporting Sub-Element Collect Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W Chapter 4: Element and Sub-Element Properties...

  • Page 152: Name

    Chapter 4: Element and Sub-Element Properties NAME Description The path name of collected path sub-elements. Captured in Discovery Formulas None. Used in CME Formulas None. Used in Reports None. Used in Grouping Rules NOC Reporting Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W...

  • Page 153: Siteid

    siteId Description This property has been replaced by Captured in Discovery Formulas None. Used in CME Formulas None. Used in Reports None. Used in Grouping Rules NOC Reporting Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W Chapter 4: Element and Sub-Element Properties CDRsiteId...

  • Page 154: State

    Chapter 4: Element and Sub-Element Properties STATE Description Indicates whether the entry is active. Captured in Discovery Formulas None. Used in CME Formulas None. Used in Reports None. Used in Grouping Rules NOC Reporting Sub-Element Collect Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W...

  • Page 155: Voipcallmgrclusterid

    VoIPCallMgrClusterId Description The cluster ID. This value is based on the following MIB values: • , with CallManager devices. ccmClusterId • , with PSTN Gateway devices. sysLocation Captured in Discovery Formulas CCM_Gateway_Device CCM_Media_Device CCM_Server_Device CCM_Server_FileSystem CCM_Server_Interface CCM_Server_Process CCM_Server_SqlDatabase PSTN_Gateway_Device PSTN_Gateway_DSP_Card Used in CME Formulas None.

  • Page 156: Voipcallmgrcustomerid

    Chapter 4: Element and Sub-Element Properties VoIPCallMgrCustomerId Description The customer ID. This value is based on the following MIB values: • , with PSTN Gateway E1/T1 interfaces and PSTN Gateway DSP. sysName • , with other PSTN Gateway devices. cdpCacheVTPMgmtDomain Captured in Discovery Formulas CCM_Server_Interface PSTN_Gateway_Device...

  • Page 157: Voipcallmgrdspmaxchannel

    VoIPCallMgrDSPMaxChannel Description The maximum number of channels allowed in each DSP. The value of this property is based on the MIB object cdspCardMaxChanPerDSP Captured in Discovery Formulas PSTN_Gateway_DSP_Card Used in CME Formulas None. Used in Reports None. Used in Grouping Rules None.

  • Page 158: Voipcallmgrfilesystemname

    Chapter 4: Element and Sub-Element Properties VoIPCallMgrFileSystemName Description The file server name, based on the MIB value Captured in Discovery Formulas CCM_Server_FileSystem Used in CME Formulas None. Used in Reports None. Used in Grouping Rules None. hrStorageDescr Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W...

  • Page 159: Voipcallmgrgatewayipaddress

    VoIPCallMgrGatewayIpAddress Description The last known IP Address of the gateway. The value of this property is based on the MIB object ccmGatewayInetAddress Captured in Discovery Formulas CCM_Gateway_Device Used in CME Formulas None. Used in Reports None. Used in Grouping Rules None.

  • Page 160: Voipcallmgrgatewayname

    Chapter 4: Element and Sub-Element Properties VoIPCallMgrGatewayName Description The name that the CallManager assigns to the gateway. Captured in Discovery Formulas CCM_Gateway_Device Used in CME Formulas None. Used in Reports None. Used in Grouping Rules None. Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W...

  • Page 161: Voipcallmgrgatewaytype

    VoIPCallMgrGatewayType Description The gateway type. This value is based on the MIB object Captured in Discovery Formulas CCM_Gateway_Device Used in CME Formulas None. Used in Reports None. Used in Grouping Rules None. Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W Chapter 4: Element and Sub-Element Properties ccmGatewayType...

  • Page 162: Voipcallmgrmediadeviceipaddress

    Chapter 4: Element and Sub-Element Properties VoIPCallMgrMediaDeviceIpAddress Description The media device IP address, based on the MIB value Captured in Discovery Formulas CCM_Media_Device Used in CME Formulas None. Used in Reports None. Used in Grouping Rules None. ccmMediaDeviceInetAddress Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W...

  • Page 163: Voipcallmgrmediadevicename

    VoIPCallMgrMediaDeviceName Description The media device name, based on the MIB value Captured in Discovery Formulas CCM_Media_Device Used in CME Formulas None. Used in Reports None. Used in Grouping Rules None. Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W Chapter 4: Element and Sub-Element Properties ccmMediaDeviceDescription...

  • Page 164: Voipcallmgrmediadevicetype

    Chapter 4: Element and Sub-Element Properties VoIPCallMgrMediaDeviceType Description The media device type, based on the MIB value Captured in Discovery Formulas CCM_Media_Device Used in CME Formulas None. Used in Reports None. Used in Grouping Rules None. ccmMediaDeviceType Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W...

  • Page 165: Voipcallmgrprocessname

    VoIPCallMgrProcessName Description The CallManager Server process identifier, based on the MIB value Captured in Discovery Formulas CCM_Server_Process Used in CME Formulas None. Used in Reports None. Used in Grouping Rules None. Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W Chapter 4: Element and Sub-Element Properties hrSWRunName...

  • Page 166: Voipcallmgrserialordsp

    Chapter 4: Element and Sub-Element Properties VoIPCallMgrSerialOrDsp Description Indicates a voice device. Captured in Discovery Formulas None. Used in CME Formulas None. Used in Reports None. Used in Grouping Rules NOC Reporting Sub-Element Collect Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W...

  • Page 167: Voipcallmgrserverdescr

    VoIPCallMgrServerDescr Description The CallManager Server description, based on the MIB value Captured in Discovery Formulas CCM_Server_Device Used in CME Formulas None. Used in Reports None. Used in Grouping Rules None. Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W Chapter 4: Element and Sub-Element Properties ccmDescription...

  • Page 168: Voipcallmgrserverid

    Chapter 4: Element and Sub-Element Properties VoIPCallMgrServerId Description The CallManager Server ID. This value is based on the following MIB values: • , with CallManager Server devices. cdpGlobalDeviceId • , with Win2000 server PSTN Gateway devices that are registered to the CallManager cdpCacheDeviceId Server.

  • Page 169: Voipcallmgrserverversion

    VoIPCallMgrServerVersion Description The CallManager Server version, based on the MIB value Captured in Discovery Formulas CCM_Server_Device Used in CME Formulas None. Used in Reports None. Used in Grouping Rules None. Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W Chapter 4: Element and Sub-Element Properties ccmVersion...

  • Page 170: Voipcallmgrsqldbname

    Chapter 4: Element and Sub-Element Properties VoIPCallMgrSqlDbName Description The CallManager Server SQL database name, based on the MIB value Captured in Discovery Formulas CCM_Server_SqlDatabase Used in CME Formulas None. Used in Reports None. Used in Grouping Rules None. mssqlDbInfoDbName Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W...

  • Page 171: Voipdevicetype

    VoIPDeviceType Description One of the following Cisco IP Telephony devices: • CallManagerServer • CiscoGatekeeper • PSTNGatewayCisco3745 • PSTNGatewayCiscoAS5300 • PSTNGatewayCiscoOtherISDN • PSTNGatewayCiscoCat6k Captured in Discovery Formulas CCM_Server_Device Gatekeeper_Device PSTN_Gateway_Device Used in CME Formulas None. Used in Reports None. Used in Grouping Rules NOC Reporting Sub-Element Collect Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W...
  • Page 172 Chapter 4: Element and Sub-Element Properties NOTES Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W...

  • Page 173: Chapter 5: Defined Resources

    Sub-Element Types Overview A Netcool/Proviso resource is a network element or sub-element, such as a router or a hub. Typically, an IBM Technology Pack defines a set of Netcool/Proviso elements, sub-elements, and properties that map to specific devices and services operating in a network. These resources allow IBM support engineers to: •...
  • Page 174 Chapter 5: Defined Resources Resource Description Sub-elements An element has one or more sub-elements for statistics that apply to the Cisco IP Telephony technology. The sub-element name identifies a sub-element that resides in the database. Sub- element names are often used in reports to identify specific entities. With SNMP collection, the sub-element name is constructed from the element name plus the instance name.

  • Page 175: Sub-Element Types

    Sub-Element Types The Cisco IP Telephony Technology Pack creates the following kinds of sub-elements: • CallManager Gateway Device • CallManager Media Device • CallManager Server Device • CallManager Server File System • CallManager Server Interface • CallManager Server Process • CallManager Server SQL Database •...
  • Page 176 Chapter 5: Defined Resources CallManager Gateway Device SNMP Collection Type VOIP_Cisco_CCM_Gateway_Device Family Sub-element name: ElementName_<InstanceName> Naming Instance name: Structure Label: Gateway VoIPCallMgrClusterId Properties VoIPCallMgrGatewayIpAddress VoIPCallMgrGatewayName VoIPCallMgrGatewayType This sub-element is a gateway device discovered through the ccmGatewayTable object in the CISCO-CCM-MIB. This object is grouped together with PSTN_Gateway_Device sub-elements. This sub-element provides information about the registration status for each gateway.
  • Page 177 CallManager Server Device SNMP Collection Type 1213_Device Family Sub-element name: ElementName_<InstanceName> Naming Instance name: Structure Label: VoIPCallMgrClusterId VoIPCallMgrDeviceType Properties VoIPCallMgrServerDescr VoIPCallMgrServerId VoIPCallMgrServerVersion Each CallManager Server is part of one cluster. Comments CallManager Server File System SNMP Collection Type VOIP_Cisco_CCM_Server_FileSystem Family Sub-element name: ElementName_<InstanceName>...
  • Page 178 Chapter 5: Defined Resources CallManager Server Process SNMP Collection Type VOIP_Cisco_CCM_Server_Process Family Sub-element name: ElementName_<InstanceName> Naming Instance name: Structure Label: Process Properties VoIPCallMgrClusterId VoIPCallMgrProcessName None. Comments CallManager Server SQL Database SNMP Collection Type VOIP_Cisco_CCM_Server_SqlDatabase Family Sub-element name: ElementName_<InstanceName> Naming Instance name: Structure Label: SqlDb...
  • Page 179 Codec Bulk Collection Type VOIP_Cisco_CDR_Codec Family Sub-element name: ElementName_Codec_CodecType Naming Instance name: Structure Label: CDRclusterId Properties CDRcustomerId None. Comments Extension Bulk Collection Type VOIP_Cisco_CDR_Extension Family Sub-element name: Extension_ElementName_<extensionNumber> Naming Instance name: Structure Label: cdrType CDRclusterId Properties CDRcustomerId CDRsiteId Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W ElementName_Codec_CodecType ElementName_Codec_CodecType Extension_ElementName_<extensionNumber>...
  • Page 180 Chapter 5: Defined Resources Extension (cont.) This sub-element is the extension number for a phone or a CTI application. An extension can be any internal phone number managed by the CallManager’s DialPlan, according to its configuration. Supported extensions include: • Cisco IP Phone (79xx series) registered to the CallManager cluster.
  • Page 181 Gateway Bulk Collection Type VOIP_Cisco_CDR_Gateway Family Sub-element name: Gateway_ElementName_<gatewayIpAddress> Naming Instance name: Structure Label: cdrType CDRclusterId Properties CDRcustomerId CDRsiteId IP telephony sub-elements can be grouped according to family name and properties: • Per customer: A customer can have one or several clusters deployed in a network. •...
  • Page 182 Chapter 5: Defined Resources Perfmon Bulk Collection Type VOIP_Cisco_CCM_Server_PERFMON Family Sub-element name: CallManager_<subelement> Naming Instance name: Structure Label: CDRclusterId Properties CDRsiteId None. Comments PSTN Gateway Device SNMP Collection Type 1213_Device Family Sub-element name: ElementName_<InstanceName> Instance name: Naming Label: Structure VoIPCallMgrClusterId Properties VoIPCallMgrCustomerId VoIPCallMgrDeviceType...
  • Page 183 PSTN Gateway DSP Card SNMP Collection Type VOIP_Cisco_PSTN_Gateway_DSP_Card (for cards discovered through CISCO_DSP-MGMT- MIB) Family Or... IETF_IF (for Catalyst 6500 DSP resources) Sub-element name: ElementName_<InstanceName> Naming Instance name: Structure Label: DSPCard VoIPCallMgrClusterId Properties VoIPCallMgrCustomerId VoIPCallMgrDSPMaxChannel None. Comments Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W DSPCard<DSPCard>...
  • Page 184 Chapter 5: Defined Resources NOTES Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W...

  • Page 185: Chapter 6:Sub-Element Grouping Rules

    Chapter 6: Sub-Element Grouping Rules This chapter discusses the following topics: Topic Overview NOC Grouping Sub-Element Collect Grouping Overview Typically, a Netcool/Proviso Technology Pack defines sub-element grouping rules. Grouping rules organize and filter networking data into a structure that makes it easier to collect data on thousands or millions of resources. Sub-element grouping rules organize data in tree structures.

  • Page 186: Noc Grouping

    Chapter 6: Sub-Element Grouping Rules NOC Grouping The NOC reporting tree provides the framework that allows users to navigate to reports. The NOC reporting tree for this technology pack contains the following high-level branches. The tree is shown as it appears in the DataMart Rule Editor: These high-level branches are used to organize the sub-branches of the tree.
  • Page 187 The sub-branches are described as follows: Global Customer View Branch (No Rules or Conditions) Sub-branch Name Description CCM Servers Type: Static. Purpose: Filters by condition: Clusters Type: Static. Purpose: Filters by condition: Type: Static. Purpose: Filters by condition: E1T1 Interfaces Type: Static.

  • Page 188: Ip Telephony Call Detail Record Branch

    Chapter 6: Sub-Element Grouping Rules IP Telephony Call Detail Record Branch The IP Telephony Call Detail Record branch of the Cisco IP Telephony NOC reporting tree contains the sub- branches shown below: This branch has the following condition: %(FAMILY) LIKE 'VOIP_Cisco_CDR_%' Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W...
  • Page 189 Sub-elements that match this condition are tested against the rules and conditions in the sub-branches. The sub- branches are described as follows: IP Telephony Call Detail Record Branch — %(FAMILY) LIKE 'VOIP_Cisco_CDR_%' Sub-branch Name Description Clusters Type: Static. Purpose: Filters by condition: Clusters Type: Rule.
  • Page 190 Chapter 6: Sub-Element Grouping Rules IP Telephony Call Detail Record Branch — %(FAMILY) LIKE 'VOIP_Cisco_CDR_%' Sub-branch Name Description Media Gateways Type: Static. Purpose: Filters by condition: %(FAMILY) = 'VOIP_Cisco_CDR_Gateway' Media Gateways Type: Static. --By Cluster Purpose: Filters by condition: %(FAMILY) = 'VOIP_Cisco_CDR_Gateway' Media Gateways Type: Rule.

  • Page 191: Infrastructure Branch

    Infrastructure Branch The Infrastructure branch of the Cisco IP Telephony NOC reporting tree contains the sub-branches shown below: This branch has no rules or conditions. All sub-elements are tested against the rules and conditions in its sub- branches. The sub-branches are described as follows: Infrastructure Branch (No Rules or Conditions) Sub-branch Name CCM Server...
  • Page 192 Chapter 6: Sub-Element Grouping Rules Infrastructure Branch (No Rules or Conditions) (cont.) Sub-branch Name Perfmon --By Site ----%(CDRsiteID) Gatekeeper Gatekeeper --Device Gatekeeper --Interface Media Device Media Device --%VoIPCallMgrClusterId PSTN Gateway PSTN Gateway --DSP Card PSTN Gateway --DSP Card ----All PSTN Gateway --DSP Card ----ByGateway: %Element.NAME) PSTN Gateway...

  • Page 193: Sub-Element Collect Grouping

    Infrastructure Branch (No Rules or Conditions) (cont.) Sub-branch Name Interface Interface --All Interface --By Gateway Interface --By Gateway ----%(ElementNAME) Sub-Element Collect Grouping The sub-element collection tree organizes the requests that collect metrics from sub-elements. The following illustration is a portion of the Sub-Element Collect tree as it appears in the DataMart Rule Editor. The shaded branches represent the Cisco IP Telephony portion of the tree: Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W Description...
  • Page 194 Chapter 6: Sub-Element Grouping Rules The branches are described as follows: Sub-branch Name Description CCM Media Device Type: Static. Purpose: Filters by condition: %(FAMILY) = 'VOIP_Cisco_CCM_Media_Device' CCM Server Device Type: Static. Purpose: Filters by condition: %(VoIPDeviceType) = 'CallManagerServer' CDR Extension Path Type: Static.
  • Page 195 Chapter 6: Sub-Element Grouping Rules NOTES Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W...
  • Page 196 Chapter 6: Sub-Element Grouping Rules Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W...

  • Page 197: Chapter 7: Collection Formulas

    Chapter 7: Collection Formulas This chapter discusses the following topics: Topic Overview Data Collection Formulas and Metrics Formula Reference Overview This technology pack provides the following types of collection formulas: • SNMP collection formulas specific to the associated network devices and technologies on which it operates. These SNMP collection formulas are installed with the Cisco IP Telephony Technology Pack.

  • Page 198: Data Collection

    Chapter 7: Collection Formulas Data Collection This technology pack uses both SNMP collection and bulk collection to gather data about Cisco IP Telephony devices and services: • With SNMP collection, data is gathered from objects in standard and vendor-specific MIBs. •...

  • Page 199: Formula Reference

    Formula Reference The following pages provide a reference of the formulas that this technology pack provides. The reference pages have the following sections: • Type. The source of data for the formula being described — for example, SNMP (collect). • Description.

  • Page 200: Attendantconsoleclientsonline

    Chapter 7: Collection Formulas AttendantConsoleClientsOnline Type Import Description Total number of attendant console clients currently online. Syntax #Bulk Metric Generic Database Alias None. Formula Editor Path AP > Specific > Bulk > VOIP > Cisco > Perfmon Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W...

  • Page 201: Attendantconsoleclientsregistered

    AttendantConsoleClientsRegistered Type Import Description Total number of attendant console clients registered to the device. Syntax #Bulk Metric Generic Database Alias None. Formula Editor Path AP > Specific > Bulk > VOIP > Cisco > Perfmon Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W Chapter 7: Collection Formulas...

  • Page 202: Authenticatedcallsactive

    Chapter 7: Collection Formulas AuthenticatedCallsActive Type Import Description Total number of active authenticated calls. Syntax #Bulk Metric Generic Database Alias None. Formula Editor Path AP > Specific > Bulk > VOIP > Cisco > Perfmon Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W...

  • Page 203: Authenticatedpartiallyregisteredphone

    AuthenticatedPartiallyRegisteredPhone Type Import Description Total number of active authenticated extensions that have not completed the registration process. Syntax #Bulk Metric Generic Database Alias None. Formula Editor Path AP > Specific > Bulk > VOIP > Cisco > Perfmon Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W Chapter 7: Collection Formulas...

  • Page 204: Authenticatedregisteredphones

    Chapter 7: Collection Formulas AuthenticatedRegisteredPhones Type Import Description Total number of active authenticated and fully registered extensions. Syntax #Bulk Metric Generic Database Alias None. Formula Editor Path AP > Specific > Bulk > VOIP > Cisco > Perfmon Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W...

  • Page 205: Availability (Percent)

    Availability (percent) Type SNMP (collection) Description The percentage of time that this resource was in an operational state. Syntax DEF UseLib RFC1213Interface; DEF SaveAlias 2955; ifAvailability(Percent) Generic Database Alias Interface Availability (percent) Formula Editor Path AP > Specific > SNMP > Interfaces > Availability rfc1213-MIB-II Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W Chapter 7: Collection Formulas...

  • Page 206: Brichannelsactive

    Chapter 7: Collection Formulas BRIChannelsActive Type Import Description Total number of BRI channels currently in use in the target device. Syntax #Bulk Metric Generic Database Alias None. Formula Editor Path AP > Specific > Bulk > VOIP > Cisco > Perfmon Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W...

  • Page 207: Brispansinservice

    BRISpansInService Type Import Description Total number of BRI spans available in the target device. Syntax #Bulk Metric Generic Database Alias None. Formula Editor Path AP > Specific > Bulk > VOIP > Cisco > Perfmon Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W Chapter 7: Collection Formulas...

  • Page 208: Callduration

    Chapter 7: Collection Formulas CallDuration Type Import Description The duration of the call, in seconds. Syntax #Bulk Metric Generic Database Alias None. Formula Editor Path AP > Specific > Bulk > VOIP > Cisco > CDR Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W...

  • Page 209: Callsactive

    CallsActive Type Import Description Total number of currently active calls for the resource or resources specified. Syntax #Bulk Metric Generic Database Alias None. Formula Editor Path AP > Specific > Bulk > VOIP > Cisco > Perfmon Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W Chapter 7: Collection Formulas...

  • Page 210: Callsinprogress

    Chapter 7: Collection Formulas CallsInProgress Type Import Description Total number of calls being established at the time of sampling. Syntax #Bulk Metric Generic Database Alias None. Formula Editor Path AP > Specific > Bulk > VOIP > Cisco > Perfmon Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W...

  • Page 211: Causecallrejected

    CauseCallRejected Type Import Description Call rejected. Cause code 21. Syntax #Bulk Metric Generic Database Alias None. Formula Editor Path AP > Specific > Bulk > VOIP > Cisco > CDR Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W Chapter 7: Collection Formulas...

  • Page 212: Causechannelunacceptable

    Chapter 7: Collection Formulas CauseChannelUnacceptable Type Import Description Channel unacceptable. Cause code 6. Syntax #Bulk Metric Generic Database Alias None. Formula Editor Path AP > Specific > Bulk > VOIP > Cisco > CDR Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W...

  • Page 213: Causedestinationoutoforder

    CauseDestinationOutOfOrder Type Import Description Destination out of order. Cause code 27. Syntax #Bulk Metric Generic Database Alias None. Formula Editor Path AP > Specific > Bulk > VOIP > Cisco > CDR Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W Chapter 7: Collection Formulas...

  • Page 214: Causeinvalidnumberformat

    Chapter 7: Collection Formulas CauseInvalidNumberFormat Type Import Description Address incomplete, invalid number format. Cause code 28. Syntax #Bulk Metric Generic Database Alias None. Formula Editor Path AP > Specific > Bulk > VOIP > Cisco > CDR Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W...

  • Page 215: Causemisdialedtrunkprefix

    CauseMisdialedTrunkPrefix Type Import Description Misdialed trunk prefix. Cause code 5. Syntax #Bulk Metric Generic Database Alias None. Formula Editor Path AP > Specific > Bulk > VOIP > Cisco > CDR Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W Chapter 7: Collection Formulas...

  • Page 216: Causenetworkoutoforder

    Chapter 7: Collection Formulas CauseNetworkOutOfOrder Type Import Description Network out of order. Cause code 38. Syntax #Bulk Metric Generic Database Alias None. Formula Editor Path AP > Specific > Bulk > VOIP > Cisco > CDR Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W...

  • Page 217: Causenoanswerfromuser

    CauseNoAnswerFromUser Type Import Description No answer from user. Cause code 19. Syntax #Bulk Metric Generic Database Alias None. Formula Editor Path AP > Specific > Bulk > VOIP > Cisco > CDR Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W Chapter 7: Collection Formulas...

  • Page 218: Causenochannelavailable

    Chapter 7: Collection Formulas CauseNoChannelAvailable Type Import Description No channel/circuit available. Cause code 34. Syntax #Bulk Metric Generic Database Alias None. Formula Editor Path AP > Specific > Bulk > VOIP > Cisco > CDR Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W...

  • Page 219: Causenoroutetodestination

    CauseNoRouteToDestination Type Import Description No route to destination. Cause code 3. Syntax #Bulk Metric Generic Database Alias None. Formula Editor Path AP > Specific > Bulk > VOIP > Cisco > CDR Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W Chapter 7: Collection Formulas...

  • Page 220: Causenoroutetransitnetwork

    Chapter 7: Collection Formulas CauseNoRouteTransitNetwork Type Import Description No route to specified transit network. Cause code 2. Syntax #Bulk Metric Generic Database Alias None. Formula Editor Path AP > Specific > Bulk > VOIP > Cisco > CDR Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W...

  • Page 221: Causenouserresponding

    CauseNoUserResponding Type Import Description No user responding to the call. Cause code 18. Syntax #Bulk Metric Generic Database Alias None. Formula Editor Path AP > Specific > Bulk > VOIP > Cisco > CDR Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W Chapter 7: Collection Formulas...

  • Page 222: Causenumberchanged

    Chapter 7: Collection Formulas CauseNumberChanged Type Import Description CNumber changed. Cause code 22. Syntax #Bulk Metric Generic Database Alias None. Formula Editor Path AP > Specific > Bulk > VOIP > Cisco > CDR Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W...

  • Page 223: Causeother

    CauseOther Type Import Description Unspecified error. Syntax #Bulk Metric Generic Database Alias None. Formula Editor Path AP > Specific > Bulk > VOIP > Cisco > CDR Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W Chapter 7: Collection Formulas...

  • Page 224: Causeresourceunavailable

    Chapter 7: Collection Formulas CauseResourceUnavailable Type Import Description Resource unavailable or unspecified. Cause code 47. Syntax #Bulk Metric Generic Database Alias None. Formula Editor Path AP > Specific > Bulk > VOIP > Cisco > CDR Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W...

  • Page 225: Causesubscriberabsent

    CauseSubscriberAbsent Type Import Description Subscriber absent. Cause code 20. Syntax #Bulk Metric Generic Database Alias None. Formula Editor Path AP > Specific > Bulk > VOIP > Cisco > CDR Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W Chapter 7: Collection Formulas...

  • Page 226: Causeswitchcongestion

    Chapter 7: Collection Formulas CauseSwitchCongestion Type Import Description Switching equipment congestion. Cause code 42. Syntax #Bulk Metric Generic Database Alias None. Formula Editor Path AP > Specific > Bulk > VOIP > Cisco > CDR Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W...

  • Page 227: Causetemporaryfailure

    CauseTemporaryFailure Type Import Description Temporary failure. Cause code 41. Syntax #Bulk Metric Generic Database Alias None. Formula Editor Path AP > Specific > Bulk > VOIP > Cisco > CDR Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W Chapter 7: Collection Formulas...

  • Page 228: Causeunassignednumber

    Chapter 7: Collection Formulas CauseUnassignedNumber Type Import Description Unassigned or unallocated number. Cause code 1. Syntax #Bulk Metric Generic Database Alias None. Formula Editor Path AP > Specific > Bulk > VOIP > Cisco > CDR Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W...

  • Page 229: Causeuserbusy

    CauseUserBusy Type Import Description User busy. Cause code 17. Syntax #Bulk Metric Generic Database Alias None. Formula Editor Path AP > Specific > Bulk > VOIP > Cisco > CDR Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W Chapter 7: Collection Formulas...

  • Page 230: Ccm Cpu Utilization (Percent) (Avg Last 5 Mn)

    Chapter 7: Collection Formulas CCM CPU Utilization (percent) (avg last 5 mn) Type SNMP (collection) Description The average percentage of time, over the last five minutes, that this processor was not idle. Syntax hrProcessorLoad.1 Generic Database Alias None. Formula Editor Path AP >...

  • Page 231: Ccm Media Device Registration Availability (Percent)

    CCM Media Device Registration Availability (percent) Type SNMP (collection) Description The availability (percentage) that the media devices can register with a CCM server. Syntax Def DefaultNoRespResult 0; Dim I1 AS Integer Default * NAME MediaDevice; 100 * abs( delta(sysUpTime.0) * (1 + distrib(ccmMediaDeviceStatus.%I1,"==1:- 1,==2:1,==3:-1,==4:-1") )/2 - delta(sysUpTime.0)/2 * abs( delta(distrib(ccmMediaDeviceStatus.%I1,"==1:-1,==2:1,==3:-1,==4:-1"))/2 ) ) / delta(sysUpTime.0)

  • Page 232: Ccm Physical Memory Utilization (Percent)

    Chapter 7: Collection Formulas CCM Physical Memory Utilization (percent) Type SNMP (collection) Description The percentage of CallManager physical memory utilization. The percentage is determined by finding the total amount of real system memory allocated to each process, and then dividing the total by the amount of physical memory contained by the host.

  • Page 233: Ccm Registered Cti Devices (Nb) (Gauge)

    CCM Registered CTI Devices (Nb) (Gauge) Type SNMP (collection) Description The total number of CTI devices registered to the CallManager. Syntax ccmRegisteredCTIDevices.0 Generic Database Alias None. Formula Editor Path AP > Specific > SNMP > VOIP > Cisco > CCM Server > Device CISCO-CCM-MIB.my Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W Chapter 7: Collection Formulas...

  • Page 234: Ccm Registered Devices (Nb) (Gauge)

    Chapter 7: Collection Formulas CCM Registered Devices (Nb) (Gauge) Type SNMP (collection) Description The total number of devices currently registered to the CallManager device. Syntax ccmRegisteredPhones.0 + ccmRegisteredGateways.0 + ccmRegisteredMediaDevices.0 + ccmRegisteredCTIDevices.0 + ccmRegisteredVoiceMailDevices.0 Generic Database Alias None. Formula Editor Path AP >...

  • Page 235: Ccm Registered Gateways (Nb) (Gauge)

    CCM Registered Gateways (Nb) (Gauge) Type SNMP (collection) Description The total number of media gateways registered to a CallManager device. Syntax ccmRegisteredGateways.0 Generic Database Alias None. Formula Editor Path AP > Specific > SNMP > VOIP > Cisco > CCM Server > Device CISCO-CCM-MIB.my Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W Chapter 7: Collection Formulas...

  • Page 236: Ccm Registered Media Devices (Nb) (Gauge)

    Chapter 7: Collection Formulas CCM Registered Media Devices (Nb) (Gauge) Type SNMP (collection) Description The total number of media devices registered to a CallManager Server. Syntax ccmRegisteredMediaDevices.0 Generic Database Alias None. Formula Editor Path AP > Specific > SNMP > VOIP > Cisco > CCM Server > Device CISCO-CCM-MIB.my Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W...

  • Page 237: Ccm Registered Phones (Nb) (Gauge)

    CCM Registered Phones (Nb) (Gauge) Type SNMP (collection) Description The total number of IP phones registered to a CallManager device. Syntax ccmRegisteredPhones.0 Generic Database Alias None. Formula Editor Path AP > Specific > SNMP > VOIP > Cisco > CCM Server > Device CISCO-CCM-MIB.my Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W Chapter 7: Collection Formulas...

  • Page 238: Ccm Registered Voicemail Devices (Nb) (Gauge)

    Chapter 7: Collection Formulas CCM Registered VoiceMail Devices (Nb) (Gauge) Type SNMP (collection) Description The total number of registered voicemail devices. Syntax ccmRegisteredVoiceMailDevices.0 Generic Database Alias None. Formula Editor Path AP > Specific > SNMP > VOIP > Cisco > CCM Server > Device CISCO-CCM-MIB.my Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W...

  • Page 239: Ccm Rejected Devices (Nb) (Gauge)

    CCM Rejected Devices (Nb) (Gauge) Type SNMP (collection) Description The total number of rejected devices. Syntax ccmRejectedPhones.0 + ccmRejectedGateways.0 + ccmRejectedMediaDevices.0 + ccmRejectedCTIDevices.0 + ccmRejectedVoiceMailDevices.0 Generic Database Alias None. Formula Editor Path AP > Specific > SNMP > VOIP > Cisco > CCM Server > Device CISCO-CCM-MIB.my Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W Chapter 7: Collection Formulas...

  • Page 240: Ccm Sql Server Availability Percentage

    Chapter 7: Collection Formulas CCM SQL Server Availability percentage Type SNMP (collection) Description The availability percentage of the CallManager SQL server. Syntax Def DefaultNoRespResult 0; Dim I0 AS Integer Default * NAME Sqlserver; 100 * abs( delta(sysUpTime.0) * (1 + distrib(mssqlSrvState.%I0,"==1:1,==2:- 1,==3:-1,==4:1,5==-1,6==1,7==-1") )/2 - delta(sysUpTime.0)/2 * abs( delta(distrib(mssqlSrvState.%I0,"==1:1,==2:-1,==3:-1,==4:1,5==-1,6==1,7==-1"))/2 ) ) / delta(sysUpTime.0)

  • Page 241: Ccm Sql Server Cache Hit Ratio (Percent)

    CCM SQL Server Cache Hit ratio (percent) Type SNMP (collection) Description The buffer cache hit ratio. The percentage of time that a requested data page was found in the data cache instead of being read from disk. Syntax Dim I0 AS Integer Default * NAME Sql; V1=OIDVAL(mssqlSrvInfoCacheHitRatio.%I0);...

  • Page 242: Ccm Sql Server Free Buffers (Nb)

    Chapter 7: Collection Formulas CCM SQL Server free buffers (Nb) Type SNMP (collection) Description The total number of data cache buffers currently in the free pool. Syntax Dim I0 AS Integer Default * NAME Sql; V1=OIDVAL(mssqlSrvInfoFreeBuffers.%I0); Sum(*, %V1) Generic Database Alias None.

  • Page 243: Ccm Sql Server Number Active User Connections

    CCM SQL Server number active user connections Type SNMP (collection) Description The total number of open user connections. Syntax Dim I0 AS Integer Default * NAME Sql; V1=OIDVAL(mssqlSrvInfoUserConnections.%I0); Sum(*, %V1) Generic Database Alias None. Formula Editor Path AP > Specific > SNMP > VOIP > Cisco > CCM Server > Sql Server MSSQL-MIB.my Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W Chapter 7: Collection Formulas...

  • Page 244: Ccm Sql Server Number Of Blocked Users

    Chapter 7: Collection Formulas CCM SQL Server number of blocked users Type SNMP (collection) Description The total Number of users blocked by other users. Syntax Dim I0 AS Integer Default * NAME Sql; V1=OIDVAL(mssqlSrvInfoUsersBlocked.%I0); Sum(*, %V1) Generic Database Alias None. Formula Editor Path AP >...

  • Page 245: Ccm Sql Server Number Of Locks Blocking Processes

    CCM SQL Server number of locks blocking processes Type SNMP (collection) Description The total number of locks blocking other processes. Syntax Dim I0 AS Integer Default * NAME Sql; V1=OIDVAL(mssqlSrvInfoTotalBlockingLocks.%I0); Sum(*, %V1) Generic Database Alias None. Formula Editor Path AP > Specific > SNMP > VOIP > Cisco > CCM Server > Sql Server MSSQL-MIB.my Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W Chapter 7: Collection Formulas...

  • Page 246: Ccm Sql Server Number Of Locks

    Chapter 7: Collection Formulas CCM SQL Server number of locks Type SNMP (collection) Description The total number of locks in use by SQL Server. Syntax Dim I0 AS Integer Default * NAME Sql; V1=OIDVAL(mssqlSrvInfoTotalLocks.%I0); Sum(*, %V1) Generic Database Alias None. Formula Editor Path AP >...

  • Page 247: Ccm Sql Server Number Of Pending Rw

    CCM SQL Server number of pending rw Type SNMP (collection) Description The total number of pending reads and writes. Syntax Dim I0 AS Integer Default * NAME Sql; V1=OIDVAL(mssqlSrvInfoOutstandingReads.%I0 + mssqlSrvInfoOutstandingWrites.%I0); Sum(*, %V1) Generic Database Alias None. Formula Editor Path AP >...

  • Page 248: Ccm Sql Server Total Number Of Pages

    Chapter 7: Collection Formulas CCM SQL Server Total number of Pages Type SNMP (collection) Description The total number of pages read and written. Syntax Dim I0 AS Integer Default * NAME Sql; V1=OIDVAL(delta(mssqlSrvInfoPageReads.%I0) + delta(mssqlSrvInfoSinglePageWrites.%I0)); Sum(*, %V1) Generic Database Alias None.

  • Page 249: Ccr

    Type Import Description Cumulative concealment ratio during a call represented as concealment time / speech time. Syntax #Bulk Metric Generic Database Alias None. Formula Editor Path AP > Specific > Bulk > VOIP > Cisco > CMR Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W Chapter 7: Collection Formulas...

  • Page 250: Cluster Erlang

    Chapter 7: Collection Formulas Cluster Erlang Type Description Cluster Erlang measured in minutes: ClusterCallDuration / 60. Syntax ^(duration/60) Formula Input Input: duration Source: ClusterCallDuration (Formula) Generic Database Alias None. Formula Editor Path AP > Specific > CME > VOIP > Cisco Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W...

  • Page 251: Cluster Number Of Direct Voicemail Calls (Nb)

    Cluster Number of Direct VoiceMail Calls (Nb) Type Description The total number of voicemail calls that are direct calls to voicemail (that is, users calling voicemail directly rather than being forwarded). This metric is the opposite of Syntax ^(ClusterVoiceMailCall - ClusterForwardToVoiceMail) Formula Input Input: ClusterForwardToVoiceMail...

  • Page 252: Cluster Percentage Of Company Calls (Percent)

    Chapter 7: Collection Formulas Cluster Percentage of Company Calls (percent) Type Description The ratio between company calls and the total number of calls. For information on company calls, see Syntax ^(100*(ClusterIntrasiteIPCalls+ClusterIntersiteIPCalls+ClusterIntrasiteLegacyPBX Calls+ClusterIntersiteLegacyPBXCalls)/ClusterTotalCalls) Formula Input Input: ClusterIntersiteIPCalls Source: ClusterIntersiteIPCall (Formula) Input: ClusterIntersiteLegacyPBXCalls Source: ClusterIntersiteLegacyPBXCall (Formula) Input:...

  • Page 253: Cluster Percentage Of Drop Calls (Percent)

    Cluster Percentage of Drop Calls (percent) Type Description The ratio between dropped calls and the total number of calls. Syntax (100*(ClusterDropCalls/ClusterTotalCalls)) > 100 ifTrue: [^nil]. ^(100*(ClusterDropCalls/ClusterTotalCalls)) Formula Input Input: ClusterDropCalls Source: ClusterDropCall (Formula) Input: ClusterTotalCalls Source: ClusterTotalCall (Formula) Generic Database Alias None.

  • Page 254: Cluster Percentage Of Normal Call Clearing (Percent)

    Chapter 7: Collection Formulas Cluster Percentage of Normal Call Clearing (percent) Type Description The ratio between calls that have a normal termination code and the total number of calls. This metric is the opposite of the Percentage of Drop Calls Syntax ^(100*((ClusterTotalCalls - ClusterDropCalls)/ClusterTotalCalls)) Formula Input...

  • Page 255: Cluster Percentage Of Packet Lost (Percent)

    Cluster Percentage of Packet Lost (percent) Type Description The ratio between packets lost and the total number of packets sent and received. Syntax ^(100*(ClusterNbPacketsLost/(ClusterNbPacketsReceived+ClusterNbPacketsSent))) Formula Input Input: ClusterNbPacketsLost Source: ClusterNbPacketsLost (Formula) Input: ClusterNbPacketsReceived Source: ClusterNbPacketsReceived (Formula) Input: ClusterNbPacketsSent Source: ClusterNbPacketsSent (Formula) Generic Database Alias None.

  • Page 256: Cluster Percentage Of Successful Calls (Percent)

    Chapter 7: Collection Formulas Cluster Percentage of Successful Calls (percent) Type Description The ratio between successful calls and the total number of calls. Syntax ^(100*(ClusterSuccessfulCall/(ClusterSuccessfulCall + ClusterUnsuccessfulCall))) Formula Input Input: ClusterSuccessfulCall Source: ClusterSuccessfulCall (Formula) Input: ClusterUnsuccessfulCall Source: ClusterUnsuccessfulCall (Formula) Generic Database Alias None.

  • Page 257: Cluster Percentage Of Tollbypass Calls (Percent)

    Cluster Percentage of TollBypass Calls (percent) Type Description The ratio between toll bypass calls and the total number of calls. Syntax ^(100*(ClusterTollBypassCall/(ClusterTotalCall))) Formula Input Input: ClusterTollBypassCall Source: ClusterTollBypassCall (Formula) Input: ClusterTotalCall Source: ClusterTotalCall (Formula) Generic Database Alias None. Formula Editor Path AP >...

  • Page 258: Cluster Total Hours Of Traffic

    Chapter 7: Collection Formulas Cluster Total Hours of Traffic Type Description The total call duration in hours. This formula will be useful for future Erlang calculation. Syntax ^(duration/3600) Formula Input Input: duration Source: ClusterCallDuration (Formula) Generic Database Alias None. Formula Editor Path AP >...

  • Page 259: Cluster Total Number Of Company Calls (Nb)

    Cluster Total Number of Company Calls (Nb) Type Description The total number of company calls. This is the opposite of an external call (see External Calls (Nb) Any call with a caller and callee that is part of the internal dial plan is a company call — for example: •...

  • Page 260: Cluster Total Number Of Company Ip Calls (Nb)

    Chapter 7: Collection Formulas Cluster Total Number of Company IP Calls (Nb) Type Description The total number of intrasite and intersite IP calls. Syntax ^(ClusterIntrasiteIPCalls+ClusterIntersiteIPCalls) Formula Input Input: ClusterIntersiteIPCalls Source: ClusterIntersiteIPCall (Formula) Input: ClusterIntrasiteIPCalls Source: ClusterIntrasiteIPCall (Formula) Generic Database Alias None.

  • Page 261: Cluster Total Number Of Company Legacypbx Calls (Nb)

    Cluster Total Number of Company LegacyPBX Calls (Nb) Type Description The total number of company legacy PBX Calls. A legacy PBX call is an intrasite or intersite legacy PBX call. Syntax ^(ClusterIntrasiteLegacyPBXCalls+ClusterIntersiteLegacyPBXCalls) Formula Input Input: ClusterIntersiteLegacyPBXCalls Source: ClusterIntersiteLegacyPBXCall (Formula) Input: ClusterIntrasiteLegacyPBXCalls Source: ClusterIntrasiteLegacyPBXCall (Formula) Generic Database Alias...

  • Page 262: Cluster Total Number Of External Calls (Nb)

    Chapter 7: Collection Formulas Cluster Total Number of External Calls (Nb) Type Description Any call to or from the PSTN. This is the opposite of a company call (see Company Calls (Nb) An external call can be any of the following call types: •...

  • Page 263: Cluster Total Number Of Normal Call Clearing

    Cluster Total Number of Normal Call Clearing Type Description The total of calls with a normal termination code. Syntax ^(ClusterTotalCalls - ClusterDropCalls) Formula Input Input: ClusterDropCalls Source: ClusterDropCall (Formula) Input: ClusterTotalCalls Source: ClusterTotalCall (Formula) Generic Database Alias None. Formula Editor Path AP >...

  • Page 264: Cluster Total Number Of Outgoing External Calls (Nb)

    Chapter 7: Collection Formulas Cluster Total Number of Outgoing External Calls (Nb) Type Description The total of outbound calls going to the PSTN. This metric is a subset of External Calls (Nb) An outgoing external call can be any of the following call types: •...

  • Page 265: Clusterblocking

    ClusterBlocking Type Import Description Total number of times that call blocking occurred. This can be due to lack of channel availability or switch congestion. Error codes 34 and 42 are used in the calculation. Syntax #Bulk Metric Generic Database Alias None.

  • Page 266: Clustercallduration

    Chapter 7: Collection Formulas ClusterCallDuration Type Import Description The duration of the call, in seconds. Syntax #Bulk Metric Generic Database Alias None. Formula Editor Path AP > Specific > Bulk > VOIP > Cisco > CLUSTER Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W...

  • Page 267: Clustercausecallrejected

    ClusterCauseCallRejected Type Import Description Call rejected. Cause code 21. Syntax #Bulk Metric Generic Database Alias None. Formula Editor Path AP > Specific > Bulk > VOIP > Cisco > CLUSTER Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W Chapter 7: Collection Formulas...

  • Page 268: Clustercausechannelunacceptable

    Chapter 7: Collection Formulas ClusterCauseChannelUnacceptable Type Import Description Channel unacceptable. Cause code 6. Syntax #Bulk Metric Generic Database Alias None. Formula Editor Path AP > Specific > Bulk > VOIP > Cisco > CLUSTER Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W...

  • Page 269: Clustercausedestinationoutoforder

    ClusterCauseDestinationOutOfOrder Type Import Description Destination out of order. Cause code 27. Syntax #Bulk Metric Generic Database Alias None. Formula Editor Path AP > Specific > Bulk > VOIP > Cisco > CLUSTER Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W Chapter 7: Collection Formulas...

  • Page 270: Clustercauseinvalidnumberformat

    Chapter 7: Collection Formulas ClusterCauseInvalidNumberFormat Type Import Description Address incomplete, invalid number format. Cause code 28. Syntax #Bulk Metric Generic Database Alias None. Formula Editor Path AP > Specific > Bulk > VOIP > Cisco > CLUSTER Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W...

  • Page 271: Clustercausemisdialedtrunkprefix

    ClusterCauseMisdialedTrunkPrefix Type Import Description Misdialed trunk prefix. Cause code 5. Syntax #Bulk Metric Generic Database Alias None. Formula Editor Path AP > Specific > Bulk > VOIP > Cisco > CLUSTER Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W Chapter 7: Collection Formulas...

  • Page 272: Clustercausenetworkoutoforder

    Chapter 7: Collection Formulas ClusterCauseNetworkOutOfOrder Type Import Description Network out of order. Cause code 38. Syntax #Bulk Metric Generic Database Alias None. Formula Editor Path AP > Specific > Bulk > VOIP > Cisco > CLUSTER Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W...

  • Page 273: Clustercausenoanswerfromuser

    ClusterCauseNoAnswerFromUser Type Import Description No answer from user. Cause code 19. Syntax #Bulk Metric Generic Database Alias None. Formula Editor Path AP > Specific > Bulk > VOIP > Cisco > CLUSTER Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W Chapter 7: Collection Formulas...

  • Page 274: Clustercausenochannelavailable

    Chapter 7: Collection Formulas ClusterCauseNoChannelAvailable Type Import Description No channel/circuit available. Cause code 34. Syntax #Bulk Metric Generic Database Alias None. Formula Editor Path AP > Specific > Bulk > VOIP > Cisco > CLUSTER Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W...

  • Page 275: Clustercausenoroutetodestination

    ClusterCauseNoRouteToDestination Type Import Description No route to destination. Cause code 3. Syntax #Bulk Metric Generic Database Alias None. Formula Editor Path AP > Specific > Bulk > VOIP > Cisco > CLUSTER Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W Chapter 7: Collection Formulas...

  • Page 276: Clustercausenoroutetransitnetwork

    Chapter 7: Collection Formulas ClusterCauseNoRouteTransitNetwork Type Import Description No route to specified transit network. Cause code 2. Syntax #Bulk Metric Generic Database Alias None. Formula Editor Path AP > Specific > Bulk > VOIP > Cisco > CLUSTER Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W...

  • Page 277: Clustercausenouserresponding

    ClusterCauseNoUserResponding Type Import Description No user responding to the call. Cause code 18. Syntax #Bulk Metric Generic Database Alias None. Formula Editor Path AP > Specific > Bulk > VOIP > Cisco > CLUSTER Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W Chapter 7: Collection Formulas...

  • Page 278: Clustercausenumberchanged

    Chapter 7: Collection Formulas ClusterCauseNumberChanged Type Import Description Number changed. Cause code 22. Syntax #Bulk Metric Generic Database Alias None. Formula Editor Path AP > Specific > Bulk > VOIP > Cisco > CLUSTER Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W...

  • Page 279: Clustercauseother

    ClusterCauseOther Type Import Description Unspecified error. Syntax #Bulk Metric Generic Database Alias None. Formula Editor Path AP > Specific > Bulk > VOIP > Cisco > CLUSTER Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W Chapter 7: Collection Formulas...

  • Page 280: Clustercauseresourceunavailable

    Chapter 7: Collection Formulas ClusterCauseResourceUnavailable Type Import Description Resource unavailable or unspecified. Cause code 47. Syntax #Bulk Metric Generic Database Alias None. Formula Editor Path AP > Specific > Bulk > VOIP > Cisco > CLUSTER Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W...

  • Page 281: Clustercausesubscriberabsent

    ClusterCauseSubscriberAbsent Type Import Description Subscriber absent. Cause code 20. Syntax #Bulk Metric Generic Database Alias None. Formula Editor Path AP > Specific > Bulk > VOIP > Cisco > CLUSTER Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W Chapter 7: Collection Formulas...

  • Page 282: Clustercauseswitchcongestion

    Chapter 7: Collection Formulas ClusterCauseSwitchCongestion Type Import Description witching equipment congestion. Cause code 42. Syntax #Bulk Metric Generic Database Alias None. Formula Editor Path AP > Specific > Bulk > VOIP > Cisco > CLUSTER Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W...

  • Page 283: Clustercausetemporaryfailure

    ClusterCauseTemporaryFailure Type Import Description Temporary failure. Cause code 41. Syntax #Bulk Metric Generic Database Alias None. Formula Editor Path AP > Specific > Bulk > VOIP > Cisco > CLUSTER Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W Chapter 7: Collection Formulas...

  • Page 284: Clustercauseunassignednumber

    Chapter 7: Collection Formulas ClusterCauseUnassignedNumber Type Import Description Unassigned or unallocated number. Cause code 1. Syntax #Bulk Metric Generic Database Alias None. Formula Editor Path AP > Specific > Bulk > VOIP > Cisco > CLUSTER Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W...

  • Page 285: Clustercauseuserbusy

    ClusterCauseUserBusy Type Import Description User busy. Cause code 17. Syntax #Bulk Metric Generic Database Alias None. Formula Editor Path AP > Specific > Bulk > VOIP > Cisco > CLUSTER Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W Chapter 7: Collection Formulas...

  • Page 286: Clusterdropcall

    Chapter 7: Collection Formulas ClusterDropCall Type Import Description Identifies a call successfully established, but that has been dropped accidentally during the communication between the two parties. Syntax #Bulk Metric Generic Database Alias None. Formula Editor Path AP > Specific > Bulk > VOIP > Cisco > CLUSTER Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W...

  • Page 287: Clustererlangb

    ClusterErlangB Type Import Description Probability that a new arriving call will be rejected because circuits are busy. Syntax #Bulk Metric Generic Database Alias None. Formula Editor Path AP > Specific > Bulk > VOIP > Cisco > CLUSTER Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W Chapter 7: Collection Formulas...

  • Page 288: Clustererlang

    Chapter 7: Collection Formulas ClusterErlang Type Import Description Distribution of voice traffic tha traverses the PSTN, divided by time. Syntax #Bulk Metric Generic Database Alias None. Formula Editor Path AP > Specific > Bulk > VOIP > Cisco > CLUSTER Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W...

  • Page 289: Clusterforwardtovoicemail

    ClusterForwardToVoiceMail Type Import Description Identifies a call forwarded to another destination by the original callee. In this case, the destination is the voicemail extension number, defined through an This metric is the opposite of Cluster Number of Direct VoiceMail Calls (Nb) Syntax #Bulk Metric Generic Database Alias...

  • Page 290: Clusterincomingcall

    Chapter 7: Collection Formulas ClusterIncomingCall Type Import Description Identifies a call where the caller is not an internal extension. An incoming call can also be an inbound call or an off-net call that comes from the PSTN. Syntax #Bulk Metric Generic Database Alias None.

  • Page 291: Clusterinternalcall

    ClusterInternalCall Type Import Description An internal call is a call between two internal extensions, managed by one or more CallManager clusters, where the caller and callee extensions are short, internal numbers. An Internal call can be any of the following: •...

  • Page 292: Clusterinternationalcall

    Chapter 7: Collection Formulas ClusterInternationalCall Type Import Description Identifies a call where the caller is an internal extension and where the callee is an international external PSTN number, according to the numbering plan (NANP or other prefixes). An international call can be any of the following call types: •...

  • Page 293: Clusterintersiteipcall

    ClusterIntersiteIPCall Type Import Description Identifies a specific internal call where the caller and callee are from different sites and are using a pure IP network transit path (that is, no PSTN Gateway is involved in the voice path). Syntax #Bulk Metric Generic Database Alias None.

  • Page 294: Clusterintersitelegacypbxcall

    Chapter 7: Collection Formulas ClusterIntersiteLegacyPBXCall Type Import Description Identifies a specific internal call where the caller and callee are from different sites and where the voice path goes through a PSTN Gateway. This type of call occurs between between either: •...

  • Page 295: Clusterintrasiteipcall

    ClusterIntrasiteIPCall Type Import Description Identifies a specific internal call where the caller and callee are both at the same site and are using a pure IP network transit path (that is, no PSTN Gateway is involved in the voice Path). Internal extensions are attached to a specific site through the methods are called for particular site objects.

  • Page 296: Clusterintrasitelegacypbxcall

    Chapter 7: Collection Formulas ClusterIntrasiteLegacyPBXCall Type Import Description Identifies a specific internal Call where the caller and callee are both at the same site, but where the voice path goes through a PSTN Gateway. In this case, the call can be between one IP phone and one legacy phone from the same location, according to their extension range number.

  • Page 297: Clusterjitter

    ClusterJitter Type Import Description Provides an estimate of the statistical variance of the RTP data packet interval, in milliseconds. This metric comes from the CMR table. It is set once the call is established. Also, this metric is available only for IP phones.

  • Page 298: Clusterlatency

    Chapter 7: Collection Formulas ClusterLatency Type Import Description An estimate of network latency, expressed in milliseconds. This value represents the average of the difference between the NTP timestamp indicated by the RTP Control Protocol (RTCP) messages and the NTP timestamp of the receivers, measured when these messages are received. Cisco CallManager obtains the average by summing all the estimates, and then dividing by the number of RTCP messages that have been received.

  • Page 299: Clusterlines

    ClusterLines Type Import Description Total number of type-18 interfaces lines. Syntax #Bulk Metric Generic Database Alias None. Formula Editor Path AP > Specific > Bulk > VOIP > Cisco > CLUSTER Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W Chapter 7: Collection Formulas...

  • Page 300: Clusterlocalcall

    Chapter 7: Collection Formulas ClusterLocalCall Type Import Description Identifies a call where the caller is an internal extension and the callee is a local external PSTN number, according to the numbering plan (NANP or other prefixes). A local call can also be any of these call types: •...

  • Page 301: Clusterlongdistancecall

    ClusterLongDistanceCall Type Import Description Identifies a call where the caller is an internal extension and the callee is a long distance external PSTN number, according to the numbering plan (NANP or Other prefixes). A long distance call can also be any of these call types: •...

  • Page 302: Clustermos

    Chapter 7: Collection Formulas ClusterMOS Type Import Description The mean opinion score (MOS). This is a high-level metric. In voice communications, particularly internet telephony, the MOS provides a numeric measure of the quality of human speech at the destination end of the circuit. There is no algorithm for MOS calculations.

  • Page 303: Clusternbpacketslost

    ClusterNbPacketsLost Type Import Description Total number of packets that the sub-element loses during a call. This metric comes from the CMR table. It is set once the call is established. This metric is only available for IP phones. Syntax #Bulk Metric Generic Database Alias None.

  • Page 304: Clusternbpacketsreceived

    Chapter 7: Collection Formulas ClusterNbPacketsReceived Type Import Description Total number of packets that the sub-element receives during a call. This metric comes from the CMR table. It is set once the call is established. This metric is only available for IP phones.

  • Page 305: Clusternbpacketssent

    ClusterNbPacketsSent Type Import Description Total number of packets that the sub-element sends during a call. This metric comes from the CMR table. It is set once the call is established. This metric is only available for IP phones. Syntax #Bulk Metric Generic Database Alias None.

  • Page 306: Clusteroffnetcall

    Chapter 7: Collection Formulas ClusterOffNetCall Type Import Description Identifies a call where at least one PSTN Gateway is involved in the voice path, with the following criteria: • Inbound or outbound call • Internal call, or a call to/from a PSTN number •...

  • Page 307: Clusteronnetcall

    ClusterOnNetCall Type Import Description Identifies a call where both the caller and callee are internal extensions, from the same site or different sites, and with the following criteria: • Outbound call • Internal call • Intersite or intrasite IP call •...

  • Page 308: Clustershortcall

    Chapter 7: Collection Formulas ClusterShortCall Type Import Description Identifies a call successfully established, but with a call duration of less than one second. In this case, the CallManager set the CallDuration value to 0 in the CDR table. A short call is also: •...

  • Page 309: Clustersuccessfulcall

    ClusterSuccessfulCall Type Import Description Identifies a call successfully established. Once the call is established, the communication starts between the two parties. A successful call can be inbound, outbound, or any other type of call described in this chapter. Syntax #Bulk Metric Generic Database Alias None.

  • Page 310: Clustertollbypasscall

    Chapter 7: Collection Formulas ClusterTollBypassCall Type Import Description Identifies a call where the caller is an internal extension managed by the CallManager, and where the callee can be an internal extension or any external PSTN number, with one or more of the following criteria: •...

  • Page 311: Clustertotalcall

    ClusterTotalCall Type Import Description Total number of calls,including call attempts, for the entire cluster. Syntax #Bulk Metric Generic Database Alias None. Formula Editor Path AP > Specific > Bulk > VOIP > Cisco > CLUSTER Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W Chapter 7: Collection Formulas...

  • Page 312: Clustertotalhoursoftraffic

    Chapter 7: Collection Formulas ClusterTotalHoursOfTraffic Type Import Description Sum of all call durations for the period, measured in hours. Syntax #Bulk Metric Generic Database Alias None. Formula Editor Path AP > Specific > Bulk > VOIP > Cisco > CLUSTER Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W...

  • Page 313: Clusterunsuccessfulcall

    ClusterUnsuccessfulCall Type Import Description Identifies a call that has not been successfully established. In this case, the call setup has been rejected, and communication between the two parties never started. An unsuccessful call can be inbound, outbound, or any other type of call described in this chapter. Syntax #Bulk Metric Generic Database Alias...

  • Page 314: Clustervoicemailcallduration

    Chapter 7: Collection Formulas ClusterVoicemailCallDuration Type Import Description Duration of a call with the voicemail application, in seconds. Syntax #Bulk Metric Generic Database Alias None. Formula Editor Path AP > Specific > Bulk > VOIP > Cisco > CLUSTER Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W...

  • Page 315: Clustervoicemailcall

    ClusterVoiceMailCall Type Import Description Identifies a call where the final destination (callee) is voicemail. The voicemail application is managed through a specific range of extensions numbers, defined site by site, using the global variable VoiceMailExtensionRange. Syntax #Bulk Metric Generic Database Alias None.

  • Page 316: Clustervoicemailpackets

    Chapter 7: Collection Formulas ClusterVoicemailPackets Type Import Description Number of packets that the sub-element sent and received during a voicemail call. This metric comes from the CMR table. It is set once the call is established with one of the voicemail extensions. Syntax #Bulk Metric Generic Database Alias...
  • Page 317 Type Import Description The number of seconds of concealment during a call. Syntax #Bulk Metric Generic Database Alias None. Formula Editor Path AP > Specific > Bulk > VOIP > Cisco > CMR Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W Chapter 7: Collection Formulas...

  • Page 318: Dropcall

    Chapter 7: Collection Formulas DropCall Type Import Description Identifies a call successfully established, but that has been dropped accidentally during the communication between the two parties. Syntax #Bulk Metric Generic Database Alias None. Formula Editor Path AP > Specific > Bulk > VOIP > Cisco > CDR Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W...

  • Page 319: Dsp Card Availability (Percent)

    DSP Card Availability (percent) Type SNMP (collection) Description DSP card availability percentage. Syntax Def DefaultNoRespResult 0; Dim I1 AS Integer Default * NAME Interface; 100 * abs( delta(sysUpTime.0) * (1 + distrib(cdspCardState.%I1,"==1:1,==2:1,==3:- 1,==4:-1,==5:-1") )/2 - delta(sysUpTime.0)/2 * abs( delta(distrib(cdspCardState.%I1,"==1:1,==2:1,==3:-1,==4:-1,==5:-1"))/2 ) ) / delta(sysUpTime.0) Generic Database Alias None.

  • Page 320: Dsp Card Resource Utilization (Percent)

    Chapter 7: Collection Formulas DSP Card Resource Utilization (percent) Type SNMP (collection) Description Total percentage of DSPs in use for a DSP card. Syntax cdspCardResourceUtilization.%I1 Generic Database Alias None. Formula Editor Path AP > Specific > SNMP > VOIP > Cisco > PSTN Gateway > DSP Card CISCO-DSP-MGMT-MIB.my Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W...

  • Page 321: Encryptedcallsactive

    EncryptedCallsActive Type Import Description Total number of currently active encrypted calls. Syntax #Bulk Metric Generic Database Alias None. Formula Editor Path AP > Specific > Bulk > VOIP > Cisco > Perfmon Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W Chapter 7: Collection Formulas...

  • Page 322: Encryptedpartiallyregisteredphones

    Chapter 7: Collection Formulas EncryptedPartiallyRegisteredPhones Type Import Description Total number of encrypted extensions that have not completed the registration process. Syntax #Bulk Metric Generic Database Alias None. Formula Editor Path AP > Specific > Bulk > VOIP > Cisco > Perfmon Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W...

  • Page 323: Encryptedregisteredphones

    EncryptedRegisteredPhones Type Import Description Total number of active authenticated calls. Syntax #Bulk Metric Generic Database Alias None. Formula Editor Path AP > Specific > Bulk > VOIP > Cisco > Perfmon Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W Chapter 7: Collection Formulas...

  • Page 324: Forwardtovoicemail

    Chapter 7: Collection Formulas ForwardToVoiceMail Type Import Description Identifies a call forwarded to another destination by the original callee. In this case, the destination is one of the voicemail extension numbers. Voicemail extension numbers are defined for a site through methods in the addVoiceMailRange() Syntax...

  • Page 325: Fxoportsactive

    FXOPortsActive Type Import Description Total number of FXO ports currently in use in the target device. Syntax #Bulk Metric Generic Database Alias None. Formula Editor Path AP > Specific > Bulk > VOIP > Cisco > Perfmon Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W Chapter 7: Collection Formulas...

  • Page 326: Fxoportsinservice

    Chapter 7: Collection Formulas FXOPortsInService Type Import Description Total number of FXO ports available in the target device. Syntax #Bulk Metric Generic Database Alias None. Formula Editor Path AP > Specific > Bulk > VOIP > Cisco > Perfmon Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W...

  • Page 327: Fxsportsactive

    FXSPortsActive Type Import Description Total number of FXS ports currently in use in the target device. Syntax #Bulk Metric Generic Database Alias None. Formula Editor Path AP > Specific > Bulk > VOIP > Cisco > Perfmon Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W Chapter 7: Collection Formulas...

  • Page 328: Fxsportsinservice

    Chapter 7: Collection Formulas FXSPortsInService Type Import Description Total number of FXS ports available in the target device. Syntax #Bulk Metric Generic Database Alias None. Formula Editor Path AP > Specific > Bulk > VOIP > Cisco > Perfmon Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W...

  • Page 329: Gatekeeper Buffer Utilization (Percent)

    Gatekeeper Buffer Utilization (percent) Type SNMP (collection) Description The percentage of a gatekeeper device’s buffer space that is in use. Syntax 100*((bufferSmTotal.0+bufferMdTotal.0+bufferBgTotal.0+bufferLgTotal.0+bufferHgTo tal.0)- (bufferSmFree.0+bufferMdFree.0+bufferBgFree.0+bufferLgFree.0+bufferHgFree.0))/(b ufferSmTotal.0+bufferMdTotal.0+bufferBgTotal.0+bufferLgTotal.0+bufferHgTotal.0) Generic Database Alias None. Formula Editor Path AP > Specific > SNMP > VOIP > Cisco > Gatekeeper > Device cisco-10-mib Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W Chapter 7: Collection Formulas...

  • Page 330: Gatekeeper Call Setup Quality (Percent)

    Chapter 7: Collection Formulas Gatekeeper Call Setup Quality (percent) Type SNMP (collection) Description Percentage of calls that have been set up successfully. Syntax 100 * (delta(cgkStatsAdmissionConfirms.0) + delta(cgkStatsRcvdLocationConfirms.0) + delta(cgkStatsSentLocationConfirms.0)) / (delta(cgkStatsAdmissionConfirms.0) + delta(cgkStatsRcvdLocationConfirms.0) + delta(cgkStatsSentLocationConfirms.0) + delta(cgkStatsAdmissionRejects.0) + delta(cgkStatsRcvdLocationRejects.0) + delta(cgkStatsSentLocationRejects.0)) Generic Database Alias None.

  • Page 331: Gatekeeper Cpu Utilization (Percent) (Avg Last 5 Mn)

    Gatekeeper CPU Utilization (percent) (avg last 5 mn) Type SNMP (collection) Description CPU utilization percentage over the last five minutes. Syntax avgBusy5.0 Generic Database Alias None. Formula Editor Path AP > Specific > SNMP > VOIP > Cisco > Gatekeeper > Device cisco-10-mib Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W Chapter 7: Collection Formulas...

  • Page 332: Gatekeeper Icmp Inbound Errors (Percent)

    Chapter 7: Collection Formulas Gatekeeper ICMP Inbound Errors (percent) Type SNMP (collection) Description Percentage of inbound ICMP packets that triggered errors. Syntax (100*(delta(icmpInErrors.0)/distrib(delta(icmpInMsgs.0), "==0:1, default:*")))*distrib(delta(sysUpTime.0), "default:1"); Generic Database Alias None. Formula Editor Path AP > Specific > SNMP > VOIP > Cisco > Gatekeeper > Device rfc1213-MIB-II Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W...

  • Page 333: Gatekeeper Icmp Outbound Errors (Percent)

    Gatekeeper ICMP Outbound Errors (percent) Type SNMP (collection) Description Percentage of outbound ICMP packets that triggered errors. Syntax (100*(delta(icmpOutErrors.0)/distrib(delta(icmpOutMsgs.0), "==0:1, default:*")))*distrib(delta(sysUpTime.0), "default:1"); Generic Database Alias None. Formula Editor Path AP > Specific > SNMP > VOIP > Cisco > Gatekeeper > Device rfc1213-MIB-II Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W Chapter 7: Collection Formulas...

  • Page 334: Gatekeeper Packet Errors (Nb)

    Chapter 7: Collection Formulas Gatekeeper Packet Errors (Nb) Type SNMP (collection) Description Total number of packet errors for a gatekeeper device. Syntax V1=OIDVAL(distrib(delta(sysUpTime.0), "default:1") * sum(*, delta(ifInDiscards.%I1) + delta(ifInErrors.%I1) + delta(ifInUnknownProtos.%I1))); V2=OIDVAL(distrib(delta(sysUpTime.0), "default:1") * sum(*, delta(ifOutDiscards.%I1) + delta(ifOutErrors.%I1))); %V1 + %V2; Generic Database Alias None.

  • Page 335: Gatekeeper Total Number Of Admission Rejects (Nb)

    Gatekeeper Total Number of Admission Rejects (Nb) Type SNMP (collection) Description Total number of admission rejections. Syntax V1=OIDVAL(distrib(delta(sysUpTime.0), "default:1") * delta(cgkStatsAdmissionRejects.0)); %V1; Generic Database Alias None. Formula Editor Path AP > Specific > SNMP > VOIP > Cisco > Gatekeeper > Device rfc1213-MIB-II CISCO-GATEKEEPER-MIB.my Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W...

  • Page 336: Gatekeeper Total Number Of Admission Requests (Nb)

    Chapter 7: Collection Formulas Gatekeeper Total Number of Admission Requests (Nb) Type SNMP (collection) Description Total number of gatekeeper admission requests. Syntax V1=OIDVAL(distrib(delta(sysUpTime.0), "default:1") * delta(cgkStatsAdmissionRequests.0)); %V1; Generic Database Alias None. Formula Editor Path AP > Specific > SNMP > VOIP > Cisco > Gatekeeper > Device CISCO-GATEKEEPER-MIB.my rfc1213-MIB-II Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W...

  • Page 337: Gatekeeper Total Number Of Concurrent Calls (Nb) (Gauge)

    Gatekeeper Total Number of Concurrent Calls (Nb) (Gauge) Type SNMP (collection) Description Total number of concurrent calls for a gatekeeper device. Syntax cgkStatsTotalConcurrentCalls.0 Generic Database Alias None. Formula Editor Path AP > Specific > SNMP > VOIP > Cisco > Gatekeeper > Device CISCO-GATEKEEPER-MIB.my Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W Chapter 7: Collection Formulas...

  • Page 338: Gatekeeper Total Number Of Location Rejects (Nb)

    Chapter 7: Collection Formulas Gatekeeper Total Number of Location Rejects (Nb) Type SNMP (collection) Description Total number of location reject messages that a gatekeeper device sent and received. Syntax V1=OIDVAL(distrib(delta(sysUpTime.0), "default:1") * ( delta(cgkStatsRcvdLocationRejects.0) + delta(cgkStatsSentLocationRejects.0 ))); %V1; Generic Database Alias None.

  • Page 339: Gatekeeper Total Number Of Location Requests (Nb)

    Gatekeeper Total Number of Location Requests (Nb) Type SNMP (collection) Description Total number of location requests that a gatekeeper device sent and received. Syntax V1=OIDVAL(distrib(delta(sysUpTime.0), "default:1") * ( delta(cgkStatsRcvdLocationRequests.0) + delta(cgkStatsSentLocationRequests.0)) %V1; Generic Database Alias None. Formula Editor Path AP > Specific > SNMP > VOIP > Cisco > Gatekeeper > Device rfc1213-MIB-II CISCO-GATEKEEPER-MIB.my Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W...

  • Page 340: Gatekeeper Total Number Of Registered Endpoints (Nb)

    Chapter 7: Collection Formulas Gatekeeper Total Number of Registered EndPoints (Nb) Type SNMP (collection) Description Total number of endpoints registered to a Cisco gatekeeper. Syntax cgkStatsRegisteredEndpoints.0 Generic Database Alias None. Formula Editor Path AP > Specific > SNMP > VOIP > Cisco > Gatekeeper > Device CISCO-GATEKEEPER-MIB.my Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W...

  • Page 341: Gatekeeper Total Packets (Nb)

    Gatekeeper Total Packets (Nb) Type SNMP (collection) Description Total number of packets that the gatekeeper device sent and received. Syntax V1=OIDVAL(distrib(delta(sysUpTime.0), "default:1") * ( delta(ipForwDatagrams.0) + delta(ipOutRequests.0) + delta(ipInReceives.0) )); %V1; Generic Database Alias None. Formula Editor Path AP > Specific > SNMP > VOIP > Cisco > Gatekeeper > Device rfc1213-MIB-II Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W Chapter 7: Collection Formulas...

  • Page 342: Gatewaycallsactive

    Chapter 7: Collection Formulas GatewayCallsActive Type Import Description Total number of currently active calls for the gateway resource or resources specified. Syntax #Bulk Metric Generic Database Alias None. Formula Editor Path AP > Specific > Bulk > VOIP > Cisco > Perfmon Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W...

  • Page 343: H323Callsactive

    H323CallsActive Type Import Description Total number of currently active H.323 calls for the resource or resources specified. Syntax #Bulk Metric Generic Database Alias None. Formula Editor Path AP > Specific > Bulk > VOIP > Cisco > Perfmon Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W Chapter 7: Collection Formulas...

  • Page 344: H323Callsinprogress

    Chapter 7: Collection Formulas H323CallsInProgress Type Import Description Total number of H.323 calls being established at the time of sampling. Syntax #Bulk Metric Generic Database Alias None. Formula Editor Path AP > Specific > Bulk > VOIP > Cisco > Perfmon Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W...

  • Page 345: Huntlistcallsactive

    HuntlistCallsActive Type Import Description Total number of currently active huntlist calls. Syntax #Bulk Metric Generic Database Alias None. Formula Editor Path AP > Specific > Bulk > VOIP > Cisco > Perfmon Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W Chapter 7: Collection Formulas...

  • Page 346: Huntlistcallsinprogress

    Chapter 7: Collection Formulas HuntlistCallsInProgress Type Import Description Total number of currently active huntlist calls. Syntax #Bulk Metric Generic Database Alias None. Formula Editor Path AP > Specific > Bulk > VOIP > Cisco > Perfmon Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W...

  • Page 347: Icr

    Type Import Description Interval Conceal Ratio. The average concealment rate measured during the last three seconds of speech. Syntax #Bulk Metric Generic Database Alias None. Formula Editor Path AP > Specific > Bulk > VOIP > Cisco > CMR Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W Chapter 7: Collection Formulas...

  • Page 348: Icrmx

    Chapter 7: Collection Formulas ICRmx Type Import Description Maximum conceal ratio during a call. Syntax #Bulk Metric Generic Database Alias None. Formula Editor Path AP > Specific > Bulk > VOIP > Cisco > CMR Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W...

  • Page 349: Inbound Loss (Percent)

    Inbound Loss (percent) Type Generic Description Of all inbound traffic received by this entity, the percentage of PDUs that either: • Contained defects (such bad checksums or bad length) that prevented them from being deliverable to a higher-layer protocol. • Were discarded even though no errors were detected (that is, due to congestion, policing, or resource limitations).

  • Page 350: Incoming

    Chapter 7: Collection Formulas Incoming Type Import Description Identifies a call where caller is not an internal extension. An Incoming call is also: • An Inbound call • An off-net call, coming from the PSTN Syntax #Bulk Metric Generic Database Alias None.

  • Page 351: Interface Availability (Percent)

    Interface Availability (percent) Type Generic Description The percentage of time that this interface was in an operational state. Alias For Availability (percent) Formula Editor Path AP > Generic > Universal > Availability Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W Chapter 7: Collection Formulas...

  • Page 352: Interface Availability (Percent)

    Chapter 7: Collection Formulas Interface Availability (percent) Type SNMP (collection) Description Percentage of availability of a PSTN gateway interface. Syntax Def DefaultNoRespResult 0; Dim I1 AS Integer Default * NAME Interface; 100 * abs( delta(sysUpTime.0) * (1 + distrib(ifOperStatus.%I1,"==1:1,==2:-1,==3:- 1") )/2 - delta(sysUpTime.0)/2 * abs( delta(distrib(ifOperStatus.%I1,"==1:1,==2:- 1,==3:-1"))/2 ) ) / delta(sysUpTime.0) Generic Database Alias None.

  • Page 353: Interface Availability (Percent)

    Interface Availability (percent) Type SNMP (collection) Description Interface availability percentage for a Cisco gatekeeper. Syntax Def DefaultNoRespResult 0; Dim I1 AS Integer Default * NAME Interface; 100 * abs( delta(sysUpTime.0) * (1 + distrib(ifOperStatus.%I1,"==1:1,==2:-1,==3:- 1") )/2 - delta(sysUpTime.0)/2 * abs( delta(distrib(ifOperStatus.%I1,"==1:1,==2:- 1,==3:-1"))/2 ) ) / delta(sysUpTime.0) Generic Database Alias None.

  • Page 354: Interface Bandwidth Utilization In (Percent)

    Chapter 7: Collection Formulas Interface Bandwidth Utilization In (percent) Type SNMP (collection) Description Inbound bandwidth utilization percentage for a PSTN gateway interface. Syntax Dim I1 AS Integer Default *; 100 * 8 * delta(ifInOctets.%I1) / ((delta(sysUpTime.0) / 100) * ifSpeed.%I1) * distrib(delta(ifLastChange.%I1), "==0:1") Generic Database Alias None.

  • Page 355: Interface Bandwidth Utilization In (Percent)

    Interface Bandwidth Utilization In (percent) Type SNMP (collection) Description Inbound bandwidth utilization measured on a Gatekeeper interface. Syntax Dim I1 AS Integer Default *; 100 * 8 * delta(ifInOctets.%I1) / ((delta(sysUpTime.0) / 100) * ifSpeed.%I1) * distrib(delta(ifLastChange.%I1), "==0:1") Generic Database Alias None.

  • Page 356: Interface Bandwidth Utilization Out (Percent)

    Chapter 7: Collection Formulas Interface Bandwidth Utilization Out (percent) Type SNMP (collection) Description Outbound bandwidth utilization percentage for a PSTN gateway interface. Syntax Dim I1 AS Integer Default *; 100 * 8 * delta(ifOutOctets.%I1) / ((delta(sysUpTime.0) / 100) * ifSpeed.%I1) * distrib(delta(ifLastChange.%I1), "==0:1") Generic Database Alias None.

  • Page 357: Interface Bandwidth Utilization Out (Percent)

    Interface Bandwidth Utilization Out (percent) Type SNMP (collection) Description Outbound bandwidth utilization measured on a Gatekeeper interface. Syntax Dim I1 AS Integer Default *; 100 * 8 * delta(ifOutOctets.%I1) / ((delta(sysUpTime.0) / 100) * ifSpeed.%I1) * distrib(delta(ifLastChange.%I1), "==0:1") Generic Database Alias None.

  • Page 358: Interface Packet Loss (Percent)

    Chapter 7: Collection Formulas Interface Packet Loss (percent) Type SNMP (collection) Description Percentage of interface packet loss. Syntax Dim I1 AS Integer Default * NAME Interface; 100 * (delta(ifInErrors.%I1) + delta(ifInUnknownProtos.%I1) + delta(ifInDiscards.%I1) + delta(ifOutErrors.%I1) + delta(ifOutDiscards.%I1)) / distrib(delta(ifInUcastPkts.%I1) + delta(ifInNUcastPkts.%I1) + delta(ifInDiscards.%I1) + delta(ifInErrors.%I1) + delta(ifInUnknownProtos.%I1) + delta(ifOutUcastPkts.%I1) + delta(ifOutNUcastPkts.%I1) + delta(ifOutDiscards.%I1) + delta(ifOutErrors.%I1),"==0:1,default:*") * distrib(delta(sysUpTime.0),...

  • Page 359: Interface Packet Loss (Percent)

    Interface Packet Loss (percent) Type SNMP (collection) Description Total percentage of packets lost for a gatekeeper interface. Syntax Dim I1 AS Integer Default * NAME Interface; 100 * (delta(ifInErrors.%I1) + delta(ifInUnknownProtos.%I1) + delta(ifInDiscards.%I1) + delta(ifOutErrors.%I1) + delta(ifOutDiscards.%I1)) / distrib(delta(ifInUcastPkts.%I1) + delta(ifInNUcastPkts.%I1) + delta(ifInDiscards.%I1) + delta(ifInErrors.%I1) + delta(ifInUnknownProtos.%I1) + delta(ifOutUcastPkts.%I1) + delta(ifOutNUcastPkts.%I1) + delta(ifOutDiscards.%I1) + delta(ifOutErrors.%I1),"==0:1,default:*") * distrib(delta(sysUpTime.0),...

  • Page 360: Interface Throughput In (Kbps)

    Chapter 7: Collection Formulas Interface Throughput In (kbps) Type SNMP (collection) Description Inbound interface throughput measured in kilobits per second. Syntax Dim I1 AS Integer Default * NAME Interface; (8 * delta(ifInOctets.%I1) / (delta(sysUpTime.0)/100))/1000 * distrib(delta(ifLastChange.%I1), "==0:1") Generic Database Alias None.

  • Page 361: Interface Throughput In (Kbps)

    Interface Throughput In (kbps) Type SNMP (collection) Description Total inbound throughput for a Gatekeeper interface, measured in kilobits per second. Syntax Dim I1 AS Integer Default * NAME Interface; (8 * delta(ifInOctets.%I1) / (delta(sysUpTime.0)/100))/1000 * distrib(delta(ifLastChange.%I1), "==0:1") Generic Database Alias None.

  • Page 362: Interface Throughput Out (Kbps)

    Chapter 7: Collection Formulas Interface Throughput Out (kbps) Type SNMP (collection) Description Outbound interface throughput measured in kilobits per second. Syntax Dim I1 AS Integer Default * NAME Interface; (8 * delta(ifOutOctets.%I1) / (delta(sysUpTime.0)/100))/1000 * distrib(delta(ifLastChange.%I1), "==0:1") Generic Database Alias None.

  • Page 363: Interface Throughput Out (Kbps)

    Interface Throughput Out (kbps) Type SNMP (collection) Description Total outbound throughput for a Gatekeeper interface, measured in kilobits per second. Syntax Dim I1 AS Integer Default * NAME Interface; (8 * delta(ifOutOctets.%I1) / (delta(sysUpTime.0)/100))/1000 * distrib(delta(ifLastChange.%I1), "==0:1") Generic Database Alias None.

  • Page 364: Internal

    Chapter 7: Collection Formulas Internal Type Import Description A call between two internal extensions, managed by one or more CallManager clusters, where the caller and callee extension numbers are short, internal numbers. An internal call can be: • An outbound or inbound call •...

  • Page 365: International

    International Type Import Description Identifies a call where the caller is an internal extension and the callee is an international external PSTN number, according to the numbering plan (NANP or other prefixes). An international call is also: • An outbound call •...

  • Page 366: Intersiteipcall

    Chapter 7: Collection Formulas IntersiteIPCall Type Import Description Identifies a specific internal Call where caller and callee are from different sites and are using a pure IP network transit path (that is, no PSTN Gateway is involved in the voice Path). Syntax #Bulk Metric Generic Database Alias...

  • Page 367: Intersitelegacypbxcall

    IntersiteLegacyPBXCall Type Import Description Identifies a specific internal call where the caller and callee are from different sites and where the voice path goes through a PSTN Gateway. The call can be between any of the following: • One IP phone and one legacy phone from two different siteas, according to their extension range number. The legacy phone is managed by a legacy PBX, which is interconnected to the CallManager through a PSTN Gateway.

  • Page 368: Intrasiteipcall

    Chapter 7: Collection Formulas IntrasiteIPCall Type Import Description Identifies a specific internal Call where the caller and callee are both at the same site and are using a pure IP Network transit path (that is, no PSTN Gateway is involved in the voice path). Ranges of internal extensions are defined for a specific site through the site object in the CCMConfig.js...

  • Page 369: Intrasitelegacypbxcall

    IntrasiteLegacyPBXCall Type Import Description Identifies a specific internal Call where the caller and callee are both at the same site, but where the voice path goes through a PSTN Gateway. The call can be between one IP phone and one legacy phone from the same location, according to their extension range number.

  • Page 370: Iscallee

    Chapter 7: Collection Formulas isCallee Type Import Description Identifies the callee portion of the call. Syntax #Bulk Metric Generic Database Alias None. Formula Editor Path AP > Specific > Bulk > VOIP > Cisco > CDR Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W...

  • Page 371: Iscaller

    isCaller Type Import Description Identifies the caller portion of the call. Syntax #Bulk Metric Generic Database Alias None. Formula Editor Path AP > Specific > Bulk > VOIP > Cisco > CDR Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W Chapter 7: Collection Formulas...

  • Page 372: Jitter

    Chapter 7: Collection Formulas Jitter Type Import Description Provides an estimate of the statistical variance of the RTP data packet interval, in milliseconds. This metric comes from the CMR table. It is set once the call is established. This metric is only available for IP phones.

  • Page 373: Latency

    Latency Type Import Description An estimate of network latency, expressed in milliseconds. This value represents the average of the difference between the NTP timestamp indicated by the RTP Control Protocol (RTCP) messages and the NTP timestamp of the receivers, measured when these messages are received. Cisco CallManager obtains the average by summing all the estimates, and then dividing by the number of RTCP messages that have been received.

  • Page 374: Local

    Chapter 7: Collection Formulas Local Type Import Description Identifies a call where the caller is an internal extension and the callee is a local external PSTN number, according to the numbering plan (NANP or other prefixes). A local call is also any of these call types: •...

  • Page 375: Longdistance

    LongDistance Type Import Description Identifies a call where the caller is an internal extension and where the callee is a long distance external PSTN number, according to the numbering plan (NANP or other prefixes). A long distance call is also any of these call types: •...

  • Page 376: Mlqkav

    Chapter 7: Collection Formulas MLQKav Type Import Description Average MOS Listening Quality K-factor for a call Syntax #Bulk Metric Generic Database Alias None. Formula Editor Path AP > Specific > Bulk > VOIP > Cisco > CMR Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W...

  • Page 377: Mlqk

    MLQK Type Import Description MOS Listening Quality K-factor. This is an estimate of the MOS score of the last eight seconds of speech measured on the receiving end. Syntax #Bulk Metric Generic Database Alias None. Formula Editor Path AP > Specific > Bulk > VOIP > Cisco > CMR Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W Chapter 7: Collection Formulas...

  • Page 378: Mlqkmn

    Chapter 7: Collection Formulas MLQKmn Type Import Description Minimum MOS Listening Quality K-factor for the worst-sounding eight seconds. Syntax #Bulk Metric Generic Database Alias None. Formula Editor Path AP > Specific > Bulk > VOIP > Cisco > CMR Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W...

  • Page 379: Mohmulticastresourceactive

    MOHMulticastResourceActive Type Import Description Total number of currently active message-on-hold multicast resources. Syntax #Bulk Metric Generic Database Alias None. Formula Editor Path AP > Specific > Bulk > VOIP > Cisco > Perfmon Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W Chapter 7: Collection Formulas...

  • Page 380: Mohmulticastresourceavailable

    Chapter 7: Collection Formulas MOHMulticastResourceAvailable Type Import Description Total number of available message-on-hold multicast resources. Syntax #Bulk Metric Generic Database Alias None. Formula Editor Path AP > Specific > Bulk > VOIP > Cisco > Perfmon Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W...

  • Page 381: Mohtotalmulticastresources

    MOHTotalMulticastResources Type Import Description Total number of active and inactive message-on-hold multicast resources. Syntax #Bulk Metric Generic Database Alias None. Formula Editor Path AP > Specific > Bulk > VOIP > Cisco > Perfmon Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W Chapter 7: Collection Formulas...

  • Page 382: Mohtotalunicastresources

    Chapter 7: Collection Formulas MOHTotalUnicastResources Type Import Description Total number of active and inactive message-on-hold unicast resources. Syntax #Bulk Metric Generic Database Alias None. Formula Editor Path AP > Specific > Bulk > VOIP > Cisco > Perfmon Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W...

  • Page 383: Mohunicastresourceactive

    MOHUnicastResourceActive Type Import Description Total number of currently active message-on-hold unicast resources. Syntax #Bulk Metric Generic Database Alias None. Formula Editor Path AP > Specific > Bulk > VOIP > Cisco > Perfmon Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W Chapter 7: Collection Formulas...

  • Page 384: Mohunicastresourceavailable

    Chapter 7: Collection Formulas MOHUnicastResourceAvailable Type Import Description Total number of available message-on-hold unicast resources. Syntax #Bulk Metric Generic Database Alias None. Formula Editor Path AP > Specific > Bulk > VOIP > Cisco > Perfmon Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W...

  • Page 385: Mos

    Type Import Description The mean opinion score (MOS). This is a high-level metric. In voice communications, particularly internet telephony, the MOS provides a numeric measure of the quality of human speech at the destination end of the circuit. There is no algorithm for MOS calculations. This is a subjective metric based on the end-user’s judgment of call quality.

  • Page 386: Nbpacketslost

    Chapter 7: Collection Formulas NbPacketsLost Type Import Description Number of packets the sub-element lost during a call. This metric comes from the CMR table. It is set once the call is established. This metric is only available for IP phones. Syntax #Bulk Metric Generic Database Alias...

  • Page 387: Nbpacketsreceived

    NbPacketsReceived Type Import Description Number of packets that the sub-element received during a call. This metric comes from the CMR table. It is set once the call is established. This metric is only available for IP phones. Syntax #Bulk Metric Generic Database Alias None.

  • Page 388: Nbpacketssent

    Chapter 7: Collection Formulas NbPacketsSent Type Import Description Number of packets that the sub-element sent during a call. This metric comes from the CMR table. It is set once the call is established. This metric is only available for IP phones.

  • Page 389: Offnet

    OffNet Type Import Description Identifies a call where at least one PSTN Gateway is involved in the voice path, with the following criteria: • Inbound or outbound call • Internal call or call to/from a PSTN number • Intersite or intrasite legacy PBX call Syntax #Bulk Metric Generic Database Alias...

  • Page 390: Onnet

    Chapter 7: Collection Formulas OnNet Type Import Description Identifies a call where both the caller and callee are internal extensions, from the same site or different sites, with the following criteria: • Outbound call • Internal call • Intersite or intrasite IP call •...

  • Page 391: Outbound Loss (Percent)

    Outbound Loss (percent) Type Generic Description Out of all outbound traffic to be sent by this entity, the percentage of PDUs that either: • Contained defects that prevented them from being transferable • Were discarded even though no errors were detected (that is, due to congestion or resource limitations) Alias For No formulas are mapped to this alias.

  • Page 392: Percentage Of Company Calls (Percent) Cme(Bulk) Voip Cisco

    Chapter 7: Collection Formulas Percentage of Company Calls (percent) CME(Bulk) VOIP Cisco Type Description Ratio between company calls and the total number of calls. For a definition of company calls, see Syntax (isCaller + isCallee) = 0 ifTrue: [^nil]. ^(100*((IntrasiteIPCalls+IntersiteIPCalls+IntrasiteLegacyPBXCalls+IntersiteLegac yPBXCalls)/(isCaller+isCallee))) Formula Input Input:...

  • Page 393: Percentage Of Drop Calls (Percent) Cme(Bulk) Voip Cisco

    Percentage of Drop Calls (percent) CME(Bulk) VOIP Cisco Type Description Ratio between dropped calls and the total number of calls. Syntax (isCaller + isCallee) = 0 ifTrue: [^nil]. ^(100*(DropCalls/(isCaller + isCallee))) Formula Input Input: DropCalls Source: DropCall (Formula) Input: isCallee Source: isCallee (Formula) Input: isCaller...

  • Page 394: Percentage Of Packet Lost (Percent) Cme(Bulk) Voip Cisco

    Chapter 7: Collection Formulas Percentage of Packet Lost (percent) CME(Bulk) VOIP Cisco Type Description Ratio between packets lost and the total number of packets sent and received. Syntax ^(100*(NbPacketsLost/(NbPacketsReceived+NbPacketsSent))) Formula Input Input: NbPacketsLost Source: NbPacketsLost (Formula) Input: NbPacketsReceived Source: NbPacketsReceived (Formula) Input: NbPacketsSent Source: NbPacketsSent (Formula)

  • Page 395: Percentage Of Successful Calls (Nb) Cme(Bulk) Voip Cisco

    Percentage of Successful Calls (Nb) CME(Bulk) VOIP Cisco Type Description Ratio between the number of successful calls and the total number of calls. Syntax (successful+unsuccessful) = 0 ifTrue: [^nil]. ^(100*(successful/(successful+unsuccessful))) Formula Input Input: successful Source: SuccessfulCall (Formula) Input: unsuccessful Source: UnsuccessfulCall (Formula) Generic Database Alias None.

  • Page 396: Percentage Of Tollbypass Calls (Percent) Cme(Bulk) Voip Cisco

    Chapter 7: Collection Formulas Percentage of TollBypass Calls (percent) CME(Bulk) VOIP Cisco Type Description Ratio between toll bypass calls and the total number of calls. Syntax (isCaller + isCallee) = 0 ifTrue: [^nil]. ^(100*(TollBypassCall/(isCaller + isCallee))) Formula Input Input: isCallee Source: isCallee (Formula) Input: isCaller...

  • Page 397: Pstn Gateway Active Ds0 Channels (Nb) (Gauge)

    PSTN Gateway Active DS0 Channels (Nb) (Gauge) Type SNMP (collection) Description The total number of currently active DS0 channels for a PSTN gateway PRI. Syntax DEF SaveAlias 10703; cpmActiveDS0s.0 Generic Database Alias PSTN Gateway Active DS0 Channels (Nb) Formula Editor Path AP >...

  • Page 398: Pstn Gateway Active Ds0 Channels (Nb) (Gauge)

    Chapter 7: Collection Formulas PSTN Gateway Active DS0 Channels (Nb) (Gauge) Type SNMP (collection) Description The total number of currently active DS0 channels for a PSTN gateway. Syntax DEF SaveAlias 10703; Dim I0 AS Integer Default * NAME If; V1=OIDVAL( 8 * delta(ifOutOctets.%I0) ); V2=OIDVAL(delta(sysUpTime.0)/100) ;...

  • Page 399: Pstn Gateway Active Ds0 Channels (Nb)

    PSTN Gateway Active DS0 Channels (Nb) Type Generic Description The total number of active DS0 channels for all of the enabled PRIs in a PSTN device. Alias For PSTN Gateway Active DS0 Channels (Nb) (Gauge) PSTN Gateway Active DS0 Channels (Nb) (Gauge) PSTN Gateway Total Active DS0 Channels (Nb) (Gauge) Formula Editor Path AP >...

  • Page 400: Pstn Gateway Call Setup Quality (Percent) (Successful / Total)

    Chapter 7: Collection Formulas PSTN Gateway Call Setup Quality (percent) (Successful / Total) Type Generic Description Percentage of successful call setups for a PSTN gateway device. Alias For PSTN Gateway Call Setup Quality (percent) (successful / Total) PSTN Gateway Call Setup Quality (percent) (successful / unsuccessful) Formula Editor Path AP >...

  • Page 401: Pstn Gateway Call Setup Quality (Percent) (Successful / Total)

    PSTN Gateway Call Setup Quality (percent) (successful / Total) Type SNMP (collection) Description The percentage of successful call setups for a PSTN gateway device. Syntax DEF SaveAlias 10708; V1= OIDVAL(sum(*, delta(isdnSigStatsInCalls.*))); V2= OIDVAL(sum(*, delta(isdnSigStatsOutCalls.*))); V3= OIDVAL(sum(*, delta(isdnSigStatsInConnected.*))); V4= OIDVAL(sum(*, delta(isdnSigStatsOutConnected.*))); 100*((%V3+%V4) / (%V1+%V2)) Generic Database Alias PSTN Gateway Call Setup Quality (percent) (Successful / Total)

  • Page 402: Pstn Gateway Call Setup Quality (Percent) (Successful / Unsuccessful)

    Chapter 7: Collection Formulas PSTN Gateway Call Setup Quality (percent) (successful / unsuccessful) Type SNMP (collection) Description Total call setup quality for a PSTN device (successful/unsuccessful). Syntax DEF SaveAlias 10708; 100*(delta(cpmCallVolSuccISDNDigital.0) / delta(cpmCallVolSuccISDNDigital.0) + delta(cpmISDNCallsRejected.0) + delta(cpmISDNCallsClearedAbnormally.0) + delta(cpmISDNNoResource.0)) Generic Database Alias PSTN Gateway Call Setup Quality (percent) (Successful / Total) Formula Editor Path AP >...

  • Page 403: Pstn Gateway Ds1 Active Ds0 Channels (Nb)

    PSTN Gateway DS1 Active DS0 Channels (Nb) Type SNMP (collection) Description Number of active DS0 channels that are active for a specific serial E1/T1 interface. Because there is no specific OID for this measurement in the MIB, this metric assumes the following: •...

  • Page 404: Pstn Gateway Icmp Inbound Errors (Percent)

    Chapter 7: Collection Formulas PSTN Gateway ICMP Inbound Errors (percent) Type SNMP (collection) Description Percentage of inbound ICMP errors. Syntax (100*(delta(icmpInErrors.0)/distrib(delta(icmpInMsgs.0), "==0:1, default:*")))*distrib(delta(sysUpTime.0), "default:1"); Generic Database Alias None. Formula Editor Path AP > Specific > SNMP > VOIP > Cisco > PSTN Gateway > Device rfc1213-MIB-II Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W...

  • Page 405: Pstn Gateway Icmp Outbound Errors (Percent)

    PSTN Gateway ICMP Outbound Errors (percent) Type SNMP (collection) Description Percentage of outbound SNMP errors. Syntax (100*(delta(icmpOutErrors.0)/distrib(delta(icmpOutMsgs.0), "==0:1, default:*")))*distrib(delta(sysUpTime.0), "default:1"); Generic Database Alias None. Formula Editor Path AP > Specific > SNMP > VOIP > Cisco > PSTN Gateway > Device rfc1213-MIB-II Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W Chapter 7: Collection Formulas...

  • Page 406: Pstn Gateway Network Errors (Percent)

    Chapter 7: Collection Formulas PSTN Gateway Network Errors (percent) Type SNMP (collection) Description Percentage of network errors observed by a PSTN gateway. Syntax distrib(delta(sysUpTime.0), "default:1") * ((delta(ipOutDiscards.0)+delta(ipInDiscards.0)+delta(ipOutNoRoutes.0)+delta(icmp InErrors.0)+delta(icmpOutErrors.0))/(delta(ipForwDatagrams.0) + delta(ipOutRequests.0) + delta(ipInReceives.0)))*100 Generic Database Alias None. Formula Editor Path AP > Specific > SNMP > VOIP > Cisco > PSTN Gateway > Device rfc1213-MIB-II Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W...

  • Page 407: Pstn Gateway Packet Discards

    PSTN Gateway Packet Discards Type SNMP (collection) Description The total number of PSTN Gateway packets discarded. Syntax distrib(delta(sysUpTime.0), "default:1") * ((delta(ipOutDiscards.0)+delta(ipInDiscards.0))/(delta(ipForwDatagrams.0) + delta(ipOutRequests.0) + delta(ipInReceives.0)))*100 Generic Database Alias None. Formula Editor Path AP > Specific > SNMP > VOIP > Cisco > PSTN Gateway > Device rfc1213-MIB-II Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W Chapter 7: Collection Formulas...

  • Page 408: Pstn Gateway Total Active Ds0 Channels (Nb) (Gauge)

    Chapter 7: Collection Formulas PSTN Gateway Total Active DS0 Channels (Nb) (Gauge) Type SNMP (collection) Description The total number of currently active DS0 channels for a PSTN Gateway. Syntax DEF SaveAlias 10703; V1= OIDVAL(sum(*, distrib(isdnBearerOperStatus.%I1, "==1:0,==2:0,==3:0,==4:1"))); Generic Database Alias PSTN Gateway Active DS0 Channels (Nb) Formula Editor Path AP >...

  • Page 409: Pstn Gateway Total Call Signaling Errors (Nb)

    PSTN Gateway Total Call Signaling Errors (Nb) Type SNMP (collection) Description The total number of signaling errors observed for a PSTN Gateway. Syntax DEF SaveAlias 10707; delta(cpmISDNCallsRejected.0) + delta(cpmISDNCallsClearedAbnormally.0) + delta(cpmISDNNoResource.0) Generic Database Alias PSTN Gateway Total Number of Unsuccessful Calls (Nb) Formula Editor Path AP >...

  • Page 410: Pstn Gateway Total Calls Per Minute (Calls/Mn) (Sum Of All Ds0S)

    Chapter 7: Collection Formulas PSTN Gateway Total Calls per minute (calls/mn) (sum of all DS0s) Type SNMP (collection) Description The total calls per minute summed for all configured PRIs on a PSTN Gateway. Syntax DEF SaveAlias 10705; V1= OIDVAL(sum(*, (delta(cpmCallCount.%I1.%I2.%I3)/(delta(sysUpTime.0)/100))/60)); Generic Database Alias PSTN Gateway Total Number of Calls per mn (Calls/mn) Formula Editor Path...

  • Page 411: Pstn Gateway Total Number Calls Rejected (Nb)

    PSTN Gateway Total Number Calls Rejected (Nb) Type SNMP (collection) Description The total number of rejected calls for a PSTN Gateway. Syntax DEF SaveAlias 10707; V1= OIDVAL(distrib(delta(sysUpTime.0), "default:1") * sum(*, delta(isdnSigStatsOutConnected.*))); V2= OIDVAL(distrib(delta(sysUpTime.0), "default:1") * sum(*, delta(isdnSigStatsOutCalls.*))); V3= OIDVAL(distrib(delta(sysUpTime.0), "default:1") * sum(*, delta(isdnSigStatsInConnected.*)));...

  • Page 412: Pstn Gateway Total Number Of Calls (Nb)

    Chapter 7: Collection Formulas PSTN Gateway Total Number of Calls (Nb) Type Generic Description The total number of calls for a PSTN device. Alias For PSTN Gateway Total Number of Calls PSTN Gateway Total Number of Calls (sum of all DS0s) Formula Editor Path AP >...

  • Page 413: Pstn Gateway Total Number Of Calls (Sum Of All Ds0S)

    PSTN Gateway Total Number of Calls (sum of all DS0s) Type SNMP (collection) Description The total number of currently active calls for all DS0s configured in a PSTN Gateway. Syntax DEF SaveAlias 10704; V1= OIDVAL(sum(*, delta(cpmCallCount.%I1.%I2.%I3))); Generic Database Alias PSTN Gateway Total Number of Calls (Nb) Formula Editor Path AP >...

  • Page 414: Pstn Gateway Total Number Of Calls Per Mn (Calls/Mn)

    Chapter 7: Collection Formulas PSTN Gateway Total Number of Calls per mn (Calls/mn) Type Generic Description The total number of calls per minute for a PSTN device. Alias For PSTN Gateway Total Calls per minute (calls/mn) (sum of all DS0s) PSTN Gateway Total Number of Calls per mn (Calls/mn) Formula Editor Path AP >...

  • Page 415: Pstn Gateway Total Number Of Calls Per Mn (Calls/Mn)

    PSTN Gateway Total Number of Calls per mn (Calls/mn) Type SNMP (collection) Description The total number of calls per minute for a PSTN Gateway. Syntax DEF SaveAlias 10705; V1 = OIDVAL(sum(*, delta(isdnSigStatsInCalls.*))); V2 = OIDVAL(sum(*, delta(isdnSigStatsOutCalls.*))); V3 = (%V1+%V2)/(delta(sysUpTime.0)/100); V4 = %V3/60; Generic Database Alias PSTN Gateway Total Number of Calls per mn (Calls/mn) Formula Editor Path...

  • Page 416: Pstn Gateway Total Number Of Calls

    Chapter 7: Collection Formulas PSTN Gateway Total Number of Calls Type SNMP (collection) Description The total number of calls observed by a PSTN Gateway. Syntax DEF SaveAlias 10704; V1= OIDVAL(distrib(delta(sysUpTime.0), "default:1") * sum(*, delta(isdnSigStatsInCalls.*))); V2= OIDVAL(distrib(delta(sysUpTime.0), "default:1") * sum(*, delta(isdnSigStatsOutCalls.*))); %V1 + %V2 Generic Database Alias PSTN Gateway Total Number of Calls (Nb)

  • Page 417: Pstn Gateway Total Number Of Successful Calls (Nb)

    PSTN Gateway Total Number of Successful Calls (Nb) Type Generic Description The total number of successful calls for a PSTN gateway device. Alias For PSTN Gateway Total Number of Successful Calls (Nb) PSTN Gateway Total Number of Successful Calls (Nb) Formula Editor Path AP >...

  • Page 418: Pstn Gateway Total Number Of Successful Calls (Nb)

    Chapter 7: Collection Formulas PSTN Gateway Total Number of Successful Calls (Nb) Type SNMP (collection) Description The total number of successful calls for a PSTN Gateway. Syntax DEF SaveAlias 10706; delta(cpmCallVolSuccISDNDigital.0) Generic Database Alias PSTN Gateway Total Number of Successful Calls (Nb) Formula Editor Path AP >...

  • Page 419: Pstn Gateway Total Number Of Successful Calls (Nb)

    PSTN Gateway Total Number of Successful Calls (Nb) Type SNMP (collection) Description The total number of successful calls made through a PSTN Gateway. Syntax DEF SaveAlias 10706; V1= OIDVAL(distrib(delta(sysUpTime.0), "default:1") * sum(*, delta(isdnSigStatsInConnected.*))); V2= OIDVAL(distrib(delta(sysUpTime.0), "default:1") * sum(*, delta(isdnSigStatsOutConnected.*))); %V1+%V2 Generic Database Alias PSTN Gateway Total Number of Successful Calls (Nb) Formula Editor Path...

  • Page 420: Pstn Gateway Total Number Of Unsuccessful Calls (Nb)

    Chapter 7: Collection Formulas PSTN Gateway Total Number of Unsuccessful Calls (Nb) Type Generic Description The total number of unsuccessful calls for a PSTN gateway device. Alias For PSTN Gateway Total Call Signaling Errors (Nb) PSTN Gateway Total Number Calls Rejected (Nb) Formula Editor Path AP >...

  • Page 421: Pstn Gateway Total Packets Per Second

    PSTN Gateway Total Packets per Second Type SNMP (collection) Description The total number of packets per second for a PSTN Gateway. Syntax (delta(ipForwDatagrams.0) + delta(ipOutRequests.0) + delta(ipInReceives.0))/(delta(sysUpTime.0)/100) Generic Database Alias None. Formula Editor Path AP > Specific > SNMP > VOIP > Cisco > PSTN Gateway > Device rfc1213-MIB-II Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W Chapter 7: Collection Formulas...

  • Page 422: Scs

    Chapter 7: Collection Formulas Type Import Description Severely concealed seconds. Concealment lasting longer than fifty milliseconds or five percent of the voice traffic. Syntax #Bulk Metric Generic Database Alias None. Formula Editor Path AP > Specific > Bulk > VOIP > Cisco > CMR Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W...

  • Page 423: Shortcall

    ShortCall Type Import Description Identifies a call successfully established, but with a call duration of less than one second. In this case, the CallManager set the CallDuration value to 0 in the CDR table. A short call is also: • A successful call •...

  • Page 424: Sipcallsactive

    Chapter 7: Collection Formulas SIPCallsActive Type Import Description Total number of currently active SIP calls for the resource or resources specified. Syntax #Bulk Metric Generic Database Alias None. Formula Editor Path AP > Specific > Bulk > VOIP > Cisco > Perfmon Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W...

  • Page 425: Sipcallsinprogress

    SIPCallsInProgress Type Import Description Total number of SIP calls being established at the time of sampling. Syntax #Bulk Metric Generic Database Alias None. Formula Editor Path AP > Specific > Bulk > VOIP > Cisco > Perfmon Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W Chapter 7: Collection Formulas...

  • Page 426: Snmp Availability (Percent) (Avg Last Hour)

    Chapter 7: Collection Formulas SNMP Availability (percent) (avg last hour) Type SNMP (collection) Description The average of SNMP availability percentages over the last hour, for CallManager devices. Syntax Stat( "Targets" , %H1 , "SNMP Availability (%) [last hour]" ) Generic Database Alias None.

  • Page 427: Snmp Availability (Percent) (Avg Last Hour)

    SNMP Availability (percent) (avg last hour) Type SNMP (collection) Description The average of SNMP availability percentages over the last hour, for PSTN Gateway devices. Syntax Stat( "Targets" , %H1 , "SNMP Availability (%) [last hour]" ) Generic Database Alias None. Formula Editor Path AP >...

  • Page 428: Snmp Availability (Percent) (Avg Last Hour)

    Chapter 7: Collection Formulas SNMP Availability (percent) (avg last hour) Type SNMP (collection) Description The average of SNMP availability percentages over the last hour, for Cisco Gatekeeper devices. Syntax Stat( "Targets" , %H1 , "SNMP Availability (%) [last hour]" ) Generic Database Alias None.

  • Page 429: Snmp Availability (Percent) (Avg Last Hour)

    SNMP Availability (percent) (avg last hour) Type SNMP (collection) Description Netcool/Proviso performance Metric. Works with PVL 1.2 or better. Syntax Stat( "Targets" , %H1 , "SNMP Availability (%) [last hour]" ) Generic Database Alias None. Formula Editor Path AP > PROVISO > Targets Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W Chapter 7: Collection Formulas...

  • Page 430: Snmp Response Time (Ms) (Avg Last Hour)

    Chapter 7: Collection Formulas SNMP Response Time (ms) (avg last hour) Type SNMP (collection) Description The average of SNMP packet response times, in milliseconds, over the last hour, for CallManager Server devices. Syntax Stat( "Targets" , %H1 , "Average SNMP Response Time (ms) [last hour]" ) Generic Database Alias None.

  • Page 431: Snmp Response Time (Ms) (Avg Last Hour)

    SNMP Response Time (ms) (avg last hour) Type SNMP (collection) Description The average of SNMP packet response times, in milliseconds, over the last hour, for PSTN Gateway devices. Syntax Stat( "Targets" , %H1 , "Average SNMP Response Time (ms) [last hour]" ) Generic Database Alias None.

  • Page 432: Snmp Response Time (Ms) (Avg Last Hour)

    Chapter 7: Collection Formulas SNMP Response Time (ms) (avg last hour) Type SNMP (collection) Description Netcool/Proviso performance metric. Works with PVL 1.2 or better. Syntax Stat( "Targets" , %H1 , "Average SNMP Response Time (ms) [last hour]" ) Generic Database Alias None.

  • Page 433: Snmp Unavailable (Percent) (Avg Last Hour)

    SNMP Unavailable (percent) (avg last hour) Type Description The average of SNMP unavailability percentages over the last hour. Syntax ^(100 - avail) Formula Input Input: avail Source: SNMP Availability (percent) (avg last hour) (Formula) Generic Database Alias None. Formula Editor Path AP >...

  • Page 434: Successfulcall

    Chapter 7: Collection Formulas SuccessfulCall Type Import Description Identifies a call successfully established. Once the call is established, the communication starts between the two parties. A successful call can be inbound, outbound, or any other type of call described in this chapter. Syntax #Bulk Metric Generic Database Alias...

  • Page 435: T1Channelsactive

    T1ChannelsActive Type Import Description Total number of T1 channels currently in use in the target device. Syntax #Bulk Metric Generic Database Alias None. Formula Editor Path AP > Specific > Bulk > VOIP > Cisco > Perfmon Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W Chapter 7: Collection Formulas...

  • Page 436: T1Spansinservice

    Chapter 7: Collection Formulas T1SpansInService Type Import Description Total number of T1 spans available in the target device. Syntax #Bulk Metric Generic Database Alias None. Formula Editor Path AP > Specific > Bulk > VOIP > Cisco > Perfmon Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W...

  • Page 437: Tollbypasscallduration

    TollbypassCallDuration Type Import Description The duration of a toll bypass call, in seconds. Syntax #Bulk Metric Generic Database Alias None. Formula Editor Path AP > Specific > Bulk > VOIP > Cisco > CDR Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W Chapter 7: Collection Formulas...

  • Page 438: Tollbypasscall

    Chapter 7: Collection Formulas TollBypassCall Type Import Description Identifies a call where the caller is an internal extension managed by the CallManager, and where the callee can be an internal extension or any external PSTN number, with one or more of the following criteria: •...

  • Page 439: Total Number Of Calls (Nb) Cme(Bulk) Voip Cisco

    Total Number of Calls (Nb) CME(Bulk) VOIP Cisco Type Description The total number of calls for all callers and callees. Syntax ^(isCaller + isCallee) Formula Input Input: isCallee Source: isCallee (Formula) Input: isCaller Source: isCaller (Formula) Generic Database Alias None. Formula Editor Path AP >...

  • Page 440: Total Number Of Outgoing External Calls (Nb)

    Chapter 7: Collection Formulas Total Number of Outgoing External Calls (Nb) Type Description The total number of outbound calls going to the PSTN. An outgoing external call can be any of these call types: • Local • Long distance • International This metric is a subset of the Cluster Total Number of External Calls (Nb)

  • Page 441: Total Number Of Voicemail Direct Calls (Nb) Cme(Bulk) Voip Cisco

    Total Number of VoiceMail Direct Calls (Nb) CME(Bulk) VOIP Cisco Type Description The total number of voicemail calls that are direct calls to voicemail (that is, users calling voicemail directly rather than being forwarded). This metric is the opposite of Syntax ^(VoiceMailCall - ForwardCallToVoiceMail) Formula Input...

  • Page 442: Unsuccessfulcall

    Chapter 7: Collection Formulas UnsuccessfulCall Type Import Description Identifies a call that has not been successfully established. In this case, the call setup has been rejected, and the communication between the two parties never started. An unsuccessful call can be inbound, outbound, or any other type of call described in this chapter. Syntax #Bulk Metric Generic Database Alias...

  • Page 443: Voicemailcallduration

    VoicemailCallDuration Type Import Description Duration of a call with the voicemail application, in seconds. Syntax #Bulk Metric Generic Database Alias None. Formula Editor Path AP > Specific > Bulk > VOIP > Cisco > CDR Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W Chapter 7: Collection Formulas...

  • Page 444: Voicemailcall

    Chapter 7: Collection Formulas VoiceMailCall Type Import Description Identifies a call where the final destination (callee) is voicemail. The voicemail application is managed through a specific range of extensions numbers, defined site by site, using the global variable VoiceMailExtensionRange. Syntax #Bulk Metric Generic Database Alias None.

  • Page 445: Voicemailpackets

    VoicemailPackets Type Import Description Number of packets that the sub-element sent and received during a voicemail call. This metric comes from the CMR table. It is set once the call is established with one of the voicemail extensions. Syntax #Bulk Metric Generic Database Alias None.
  • Page 446 Chapter 7: Collection Formulas NOTES Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W...

  • Page 447: Chapter 8: Discovery Formulas

    Chapter 8: Discovery Formulas This chapter discusses the following topics: Topic Overview Netcool/Proviso Discovery Formula Tree Discovery Formula Structure Overview A discovery formula (also called an inventory formula) allows Netcool/Proviso to recognize resources specific to the target devices and technologies supported in the Cisco IP Telephony environment so that information can then be collected on those resources.

  • Page 448: Discovery Formula Structure

    Chapter 8: Discovery Formulas Discovery Formula Structure A discovery formula typically has three sections: • Instance variable declaration. Instance variables represent the input values for a formula. The following line is an example of an instance variable declaration: Dim I1 AS Integer Default * NAME RTTMonIndex; •...

  • Page 449: Ccm_Gateway_Device

    CCM_Gateway_Device Type SNMP (discovery) Description Sub-element discovery for CallManager gateways through the CCM MIB. This allows the retrieval of gateway registration status with the CallManager during collection. Syntax Dim I1 AS Integer Default * NAME Gateway; V1 = OIDVAL(ccmGatewayInetAddress.%I1 format clean, once); V2=OIDVAL(ccmClusterId.1);...

  • Page 450: Ccm_Media_Device

    Chapter 8: Discovery Formulas CCM_Media_Device Type SNMP (discovery) Description CallManager media device discovery. Syntax Dim I1 AS Integer Default * NAME Media; V1 = OIDVAL(ccmMediaDeviceName.%I1); V2=OIDVAL(ccmClusterId.1); V3=OIDVAL(ccmMediaDeviceType.%I1); V4=OIDVAL(ccmMediaDeviceDescription.%I1); V5=OIDVAL(ccmMediaDeviceInetAddress.%I1); %V1 index "MediaDevice<%I1>||MediaDevice: %V1||VoIPCallMgrMediaDeviceName<%V4>VoIPCallMgrClusterId<%V2>VoIPCallMgrMediaDev iceType<%V3>VoIPCallMgrMediaDeviceIpAddress<%V5>||%V2_%V1||"; Formula Editor Path Alias Instance and Label Inventory > AP > VOIP > Cisco CISCO-CCM-MIB.my Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W...

  • Page 451: Ccm_Server_Device

    CCM_Server_Device Type SNMP (discovery) Description CallManager Server device discovery. Syntax V1 = OIDVAL(ccmClusterId.1); V2 = OIDVAL(cdpGlobalDeviceId.0); V3 = OIDVAL(ccmDescription.1); V4 = OIDVAL(ccmVersion.1); %V1 index "<NULL>||%V2||VoIPDeviceType<CallManagerServer>VoIPCallMgrClusterId<%V1>VoIPCall MgrServerId<%V2>VoIPCallMgrServerDescr<%V3>VoIPCallMgrServerVersion<%V4>||"; Formula Editor Path Alias Instance and Label Inventory > AP > VOIP > Cisco CISCO-CCM-MIB.my CISCO-CDP-MIB.my Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W...

  • Page 452: Ccm_Server_Filesystem

    Chapter 8: Discovery Formulas CCM_Server_FileSystem Type SNMP (discovery) Description CallManager Server file system discovery. Syntax Dim I1 AS Integer Default * NAME FileSys; V1 = OIDINST((hrStorageIndex.%I1) != 1, once); V2 = OIDVAL(hrStorageDescr.%V1); V3=OIDVAL(ccmClusterId.1); V4=OIDVAL(sysName.0); %V2 index "FileSys<%V1>||File System: %V2||VoIPCallMgrFileSystemName<%V2>VoIPCallMgrClusterId<%V3>||%V4_%V2||"; Formula Editor Path Alias Instance and Label Inventory >...

  • Page 453: Ccm_Server_Interface

    CCM_Server_Interface Type SNMP (discovery) Description CallManager Server interface discovery. Syntax Dim I1 AS Integer Default * NAME If; V009 = OIDINST(ifAdminStatus.%I1 == 1); V002=OIDVAL(ccmClusterId.1); V001 = OIDVAL(ifType.%V009 format clean, once); %V001 index "If<%V009>||- UNSPECIFIED||VoIPCallMgrClusterId<%V002>VoIPCallMgrCustomerId<%V002>||"; Formula Editor Path Alias Instance and Label Inventory > AP > VOIP > Cisco rfc1213-MIB-II CISCO-CCM-MIB.my Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W...

  • Page 454: Ccm_Server_Process

    Chapter 8: Discovery Formulas CCM_Server_Process Type SNMP (discovery) Description CallManager Server process discovery. Syntax Dim I1 AS Integer Default * NAME Process; V1 = OIDINST( not (hrSWRunName.%I1 like "java.exe") && not(hrSWRunName.%I1 like "services.exe") && not(hrSWRunName.%I1 like "csrss.exe") && not(hrSWRunName.%I1 like "WINLOGON.EXE") && not(hrSWRunName.%I1 like "svchost.exe") && not(hrSWRunName.%I1 like "dllhost.exe"));...

  • Page 455: Ccm_Server_Sqldatabase

    CCM_Server_SqlDatabase Type SNMP (discovery) Description CallManager Server SQL database discovery. Syntax Dim I1 AS Integer Default * NAME SqlDb; V1 = OIDVAL(mssqlDbInfoDbName.%I1 format clean, once); V2=OIDVAL(ccmClusterId.1); V3=OIDVAL(sysName.0); %V1 index "SqlDb<%I1>||SqlDatabase: %V1||VoIPCallMgrSqlDbName<%V1>VoIPCallMgrClusterId<%V2>||%V3_%V1||"; Formula Editor Path Alias Instance and Label Inventory > AP > VOIP > Cisco rfc1213-MIB-II CISCO-CCM-MIB.my MSSQL-MIB.my...

  • Page 456: Gatekeeper_Device

    Chapter 8: Discovery Formulas Gatekeeper_Device Type SNMP (discovery) Description Gatekeeper device discovery. Syntax V1=OIDVAL(cgkStatsAdmissionRequests.0); %V1 index "<NULL>||-UNSPECIFIED||VoIPDeviceType<CiscoGatekeeper>||"; Formula Editor Path Alias Instance and Label Inventory > AP > VOIP > Cisco rfc1213-MIB-II CISCO-GATEKEEPER-MIB.my Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W...

  • Page 457: Pstn_Gateway_Device

    PSTN_Gateway_Device Type SNMP (discovery) Description PSTN Gateway device discovery. Syntax Dim I1 AS Integer Default * NAME If; Dim I2 AS Integer Default * NAME Dev; V002 = OIDVAL(sysLocation.0,once); V003 = OIDINST((cdpCachePlatform.%I1.%I2)== "cisco Cat6k-MSFC", once); V004 = OIDVAL(cdpCacheDeviceId.%V003); #Catalyst 6500 with MSFC WAN module; V011 = OIDVAL(sysObjectID.0);...
  • Page 458 Chapter 8: Discovery Formulas rfc1213-MIB-II CISCO-CDP-MIB.my Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W...

  • Page 459: Pstn_Gateway_Dsp_Card

    PSTN_Gateway_DSP_Card Type SNMP (discovery) Description PSTN Gateway DSP card discovery. Syntax Dim I1 AS Integer Default * NAME DSPCard; V1 = OIDVAL(cdspCardIndex.%I1); V2 = OIDVAL(cdspCardMaxChanPerDSP.%I1); V3 = OIDVAL(sysLocation.0, once); V4 = OIDVAL(sysName.0, once); %V1 index "DSPCard<%I1>||DSPCard: <%V1>||VoIPCallMgrDSPMaxChannel<%V2>VoIPCallMgrClusterId<%V3>VoIPCallMgrCustomer Id<%V4>||"; Formula Editor Path Alias Instance and Label Inventory >...
  • Page 460 Chapter 8: Discovery Formulas NOTES Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W...

  • Page 461: Appendix A: Configuration

    Appendix A: Configuration This appendix explains how to configure the Cisco IP Telephony Technology Pack and consists of the following topics: Topic Overview Before You Begin Configure the Technology Pack Other Tasks and Considerations Overview Netcool/Proviso supports the following two types of technology packs, based on the type of data that they collect: •...

  • Page 462: Configure The Technology Pack

    Appendix A: Configuration Important: You will need to refer to this guide in order to run a Bulk inventory profile. — Access to the Netcool/Proviso DataMart server. — An X Window server on the DataMart server. Note: (Pre-443 Netcool/Proviso) If there is no graphics card on the DataMart server, you can install the Xvfb virtual frame buffer package to provide X Window services, as described in the Guide.
  • Page 463 Copy technology-specific files from the DataMart server to the DataChannel server. Technology-specific files are used to associate a UBA technology pack with a specific instance of the UBA. Note: While it is possible to install DataMart and DataChannel on the same server, in a typical installation these modules are installed on separate servers.
  • Page 464 Appendix A: Configuration 3-c. Click the Configuration 3-d. Click the tab. Collection 3-e. Click Refresh The predefined data collection requests are loaded into the Request Editor from the database. 3-f. Click the button in the Inactive 3-g. In the Sub-Element Groups groups: Root->Sub-Element Collect->Cisco 3-h.
  • Page 465 The technology pack’s UBA is responsible for retrieving CCM data, using the Data Direct SQL server bridge to do so. This bridge is part of the UBA installation. No additional software is required. You need to set up the Data Direct SQL server bridge to get Call Detail Records from each CallManager Publisher.
  • Page 466 Appendix A: Configuration Field Description [Data Source Name] The configuration of the specified data source. • • [ODBC] A global section that defines the global environment for the bridge. Important: If you do not have a CUCM environment, skip Step 6 through Step 9, and continue with Step 10.
  • Page 467 Field cucm.user cucm.pass ftp.user ftp.pass ftp.host ftp.secure ftp.remotedir collect_cdr collect_perfmon cdr_output_dir perfmon_output_dir Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W Description User ID required for login to the CUCM. Example: cucm.user=cucmuser User password required for login to the CUCM. Example: cucm.pass=cucmpwd User ID required for login to the DataChannel host that issued the SOAP request.
  • Page 468 Appendix A: Configuration Field resend_sent_files grace_period run_interval perfmon_interval Description , the CUCM server will re-send files that it has already successfully true sent. Since the CUCM can be configured to send data files to any host specified by CUCM Web administration configuration settings, this field must be set to to ensure that data files are also sent to the true...
  • Page 469 Field debug Note: Before proceeding to the next step, be sure you have configured each cucm.properties file in the directories you created in Step 6. CUCM environment only: Start all ProvisoCUCM applications by running the directory that you created in Step 6. ProvisoCUCM writes a log file in the same directory where its the log file to make sure that ProvisoCUCM is successfully communicating with the CUCM server.
  • Page 470 Appendix A: Configuration Variable Description A variable assigned to the JavaScript object Site. A Site object defines a set of site properties specific for a site, business department, location, remote office, or group of people. You can define multiple Site objects. Objects are distinguished through the site name you pass to the object.
  • Page 471 An inventory collects data about the network resources that the technology pack monitors. After you install an SNMP technology pack, you must create an inventory profile using the initiate a discovery by executing the inventory profile using the Running the initial inventory against SNMP objects is an intricate task and unfortunately beyond the scope of this configuration appendix.
  • Page 472 Appendix A: Configuration To manually add the pack-specific UBA parameters to the 12-f. Open a second terminal emulator. 12-g. On the DataChannel server, change your working directory to the directory ( /opt/datachannel/conf cd DATA_CHANNEL_HOME 12-h. Make a backup copy of the cp dc.cfg dc.cfg.ORIG 12-i.
  • Page 473 kill -9 <amgrw_pid> kill -9 <cmgrw_pid> 14-f. Use the following commands to restart each DataChannel visual process: cnsw logw amgrw cmgrw 14-g. Use the command to start all DataChannel applications: dccmd dccmd -action start all 14-h. Use the command to verify that all of the DataChannel applications started properly: dccmd dccmd -action status all More specifically, make sure that the UBA application associated with the DataChannel you configured...
  • Page 474 Appendix A: Configuration Event The UBA application connects to the database. 15. Ensure that the Bulk input files can be read. To verify that the UBA application can read the Bulk input files, follow these steps: 15-a. Place a Bulk input file at the source input location. —...
  • Page 475 DATA_CHANNEL_HOME tail -f /log/proviso.log | grep UBA.<channel>.<collector>- | more The following table identifies the success messages you should look for. Line breaks appear in the messages to make them more readable. Success Message PERF_INPUT_PROCESSING Processed <integer> records in <float> seconds (<float> records/minute): <int> records METRIC_STREAM_INFO Completed writing metric output: DATA_CHANNEL_HOME/UBA.<channel>.<collector>/streaming/ state/temp/output/<time>.<instance>.NRAW.BOF;...
  • Page 476 Appendix A: Configuration where: Syntax Item bulk_ You must use the Inventory Tool to run a Bulk inventory profile. To run this technology pack’s Bulk inventory profile, perform the following steps: 16-a. In the command window where you loaded the DataMart environment, change your working directory $PVMHOME/bin /opt/datamart/bin 16-b.

  • Page 477: Other Tasks And Considerations

    17-g. (Optional) You can also deploy reports on a regular basis by creating a cron entry that makes use of the CLI command and the inventory command to run the report grouping rules and update the deployed reports stored in the database. Report grouping rules must first have been created before this option can be used.
  • Page 478 Appendix A: Configuration Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W...

  • Page 479: Appendix B: Uba Parameters Reference (443, Topology Editor)

    Appendix B: UBA Parameters Reference (443, Topology Editor) This appendix provides Unix reference pages for each of the pack-specific UBA parameters supplied with the XSD file for the Cisco IP Telephony Technology Pack. The descriptions are the same as those that display in the Topology Editor Help.
  • Page 480 Appendix B: UBA Parameters Reference (443, Topology Editor) • Detail. Provides details about the parameter, including possible values. Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W...
  • Page 481 INSTANCES Description Group alias. Component Value Default: VOIP_CISCO_IPT_PERFMON Attribute: Read-only Location: Advanced Properties tab Detail The DataChannel supports multiple instances of technology packs running in a single channel component. Therefore, there must be a way to guarantee that the DataChannel applications that handle inventory and metrics parse the correct design files and read the appropriate Bulk input files.
  • Page 482 Appendix B: UBA Parameters Reference (443, Topology Editor) INSTANCES Description Group alias. Component Value Default: VOIP_CISCO_IPT Attribute: Read-only Location: Advanced Properties tab Detail The DataChannel supports multiple instances of technology packs running in a single channel component. Therefore, there must be a way to guarantee that the DataChannel applications that handle inventory and metrics parse the correct design files and read the appropriate Bulk input files.
  • Page 483 INSTANCES Description Group alias. Component Value Default: VOIP_CISCO_IPT Attribute: Read-only Location: Advanced Properties tab Detail The DataChannel supports multiple instances of technology packs running in a single channel component. Therefore, there must be a way to guarantee that the DataChannel applications that handle inventory and metrics parse the correct design files and read the appropriate Bulk input files.
  • Page 484 Appendix B: UBA Parameters Reference (443, Topology Editor) VOIP_CISCO_IPT.CCMINPUT.DELETEONACQUIRE Description Deletes CCM Bulk input files after acquisition. Component Value Default: false Attribute: Writable Location: Advanced Properties tab Detail CCMINPUT.DELETEONACQUIRE the UBA acquires them. A related parameter - Set this parameter to the value true acquires them.
  • Page 485 VOIP_CISCO_IPT.CCMINPUT.URI Description CCM Bulk input files location. Component Value Default: No default value Attribute: Read-only Location: Properties tab Detail The DataChannel applications that handle inventory and metrics must be directed to the location of the Bulk input files generated by the devices associated with the technology on which the application operates. The parameter specifies the location for the specified DataChannel applications to retrieve these Bulk CCMINPUT.URI input files.
  • Page 486 Appendix B: UBA Parameters Reference (443, Topology Editor) VOIP_CISCO_IPT.CDRINPUT.DELETEONACQUIRE Description Deletes CUCM Bulk input files after acquisition. Component Value Default: false Attribute: Writable Location: Advanced Properties tab Detail CDRINPUT.DELETEONACQUIRE the UBA acquires them. A related parameter - Set this parameter to the value true it acquires them.
  • Page 487 VOIP_CISCO_IPT.CDRINPUT.URI Description CUCM Bulk input files location. Component Value Default: No default value Attribute: Read-only Location: Properties tab Detail The DataChannel applications that handle inventory and metrics must be directed to the location of the Bulk input files generated by the devices associated with the technology on which the application operates. The parameter specifies the location, in Universal Resource Identifier (URI) format, for the specified CDRINPUT.URI DataChannel applications to retrieve Bulk input files for CDR data.
  • Page 488 Appendix B: UBA Parameters Reference (443, Topology Editor) VOIP_CISCO_IPT.DESIGNFILE Description JavaScript file that controls UBA for CCM or CUCM metrics. Component Value Default: CUCMAdaptor.js Attribute: Read-only Location: Properties tab Detail Netcool/Proviso technology packs control the behavior of the DataChannel UBA application through instructions contained in Bulk Adaptor design (JavaScript) files.
  • Page 489 VOIP_CISCO_IPT.DESIGNFILE Description JavaScript file that controls UBA for CCM or CUCM metrics. Component Value Default: CCMAdaptor.js Attribute: Read-only Location: Properties tab Detail Netcool/Proviso technology packs control the behavior of the DataChannel UBA application through instructions contained in Bulk Adaptor design (JavaScript) files. The of a technology pack’s design file.
  • Page 490 Appendix B: UBA Parameters Reference (443, Topology Editor) VOIP_CISCO_IPT.INPUT_DIRECTORY Description Path to Bulk input files directory for CCM or CUCM metrics. Component Value Default: sqldb:odbc*threaded/username=user&password=passwd&environment=EXAMPLE Attribute: Writable Location: Properties tab Detail parameter specifies the path to the directory where the generated Bulk input files should INPUT_DIRECTORY be stored.
  • Page 491 VOIP_CISCO_IPT.INPUT_DIRECTORY Description Path to Bulk input files directory for CCM or CUCM metrics. Component Value Default: No default value Attribute: Writable Location: Properties tab Detail parameter specifies the path to the directory where the generated Bulk input files should INPUT_DIRECTORY be stored.
  • Page 492 Appendix B: UBA Parameters Reference (443, Topology Editor) VOIP_CISCO_IPT.INPUT_FTP_PASSWORD Description FTP or SFTP password for Bulk input files used in CCM or CUCM environments. Component Value Default: No default value Attribute: Writable Location: Properties tab Detail parameter specifies the password that the server administrator assigned (using the INPUT_FTP_PASSWORD ftp or sftp utility) to the FTP or SFTP user.
  • Page 493 VOIP_CISCO_IPT.INPUT_FTP_USERNAME Description FTP or SFTP username for Bulk input files used in CCM or CUCM environments. Component Value Default: No default value Attribute: Writable Location: Properties tab Detail parameter specifies the username that the server administrator assigned (using the INPUT_FTP_USERNAME ftp or sftp utility) to the FTP or SFTP user.
  • Page 494 Appendix B: UBA Parameters Reference (443, Topology Editor) VOIP_CISCO_IPT.INPUT_HOST Description Hostname for Bulk input files in CCM or CUCM environments. Component Value Default: No default value Attribute: Writable Location: Properties tab Detail parameter specifies the hostname of the server on which the Bulk input files reside. These are INPUT_HOST the files that the UBA parses.
  • Page 495 VOIP_CISCO_IPT.INPUT_HOST Description Hostname for Bulk input files in CCM or CUCM environments. Component Value Default: No default value Attribute: Writable Location: Properties tab Detail parameter specifies the hostname of the server on which the Bulk input files reside. These are INPUT_HOST the files that the UBA parses.
  • Page 496 Appendix B: UBA Parameters Reference (443, Topology Editor) VOIP_CISCO_IPT.INPUT_USE_SECURE_FTP Description Acquire CCM or CUCM Bulk input files using secure FTP. Component Value Default: false Attribute: Writable Location: Properties tab Detail parameter specifies whether FTP (File Transfer Protocol) or SFTP (secure FTP) INPUT_USE_SECURE_FTP is used.
  • Page 497 VOIP_CISCO_IPT.INPUT_USE_SECURE_FTP Description Acquire CCM or CUCM Bulk input files using secure FTP. Component Value Default: false Attribute: Writable Location: Properties tab Detail parameter specifies whether FTP (File Transfer Protocol) or SFTP (secure FTP) INPUT_USE_SECURE_FTP is used. To use FTP, specify the value false To use the command, you must have an SSH client installed on the servers where the Bulk input files reside...
  • Page 498 Appendix B: UBA Parameters Reference (443, Topology Editor) VOIP_CISCO_IPT_PERFMON.DESIGNFILE Description JavaScript file that controls UBA for CUCM Perfmon metrics. Component Value Default: CUCMPerfmonAdaptor.js Attribute: Read-only Location: Properties tab Detail Netcool/Proviso technology packs control the behavior of the DataChannel UBA application through instructions contained in Bulk Adaptor design (JavaScript) files.
  • Page 499 VOIP_CISCO_IPT_PERFMON.INPUT_DIRECTORY Description Path to Bulk input files directory for CUCM Perfmon metrics. Component Value Default: No default value Attribute: Writable Location: Properties tab Detail parameter specifies the path to the directory where the generated Bulk input files should INPUT_DIRECTORY be stored. Do not enter any subdirectories and the actual wildcards used to specify the Bulk input files to be acquired.
  • Page 500 Appendix B: UBA Parameters Reference (443, Topology Editor) VOIP_CISCO_IPT_PERFMON.INPUT_FTP_PASSWORD Description FTP or SFTP password for Bulk input files used for collecting Perfmon metrics in CUCM environments. Component Value Default: No default value Attribute: Writable Location: Properties tab Detail parameter specifies the password that the server administrator assigned (using the INPUT_FTP_PASSWORD ftp or sftp utility) to the FTP or SFTP user.
  • Page 501 VOIP_CISCO_IPT_PERFMON.INPUT_FTP_USERNAME Description FTP or SFTP username for Bulk input files used for collecting Perfmon metrics in CUCM environments. Component Value Default: No default value Attribute: Writable Location: Properties tab Detail parameter specifies the username that the server administrator assigned (using the INPUT_FTP_USERNAME ftp or sftp utility) to the FTP or SFTP user.
  • Page 502 Appendix B: UBA Parameters Reference (443, Topology Editor) VOIP_CISCO_IPT_PERFMON.INPUT_HOST Description Hostname for Bulk input files containing Perfmon metrics in CUCM environments. Component Value Default: No default value Attribute: Writable Location: Properties tab Detail parameter specifies the hostname of the server on which the Bulk input files reside. These are INPUT_HOST the files that the UBA parses.
  • Page 503 VOIP_CISCO_IPT_PERFMON.INPUT_USE_SECURE_FTP Description Acquire CUCM Perfmon Bulk input files using secure FTP. Component Value Default: false Attribute: Writable Location: Properties tab Detail parameter specifies whether FTP (File Transfer Protocol) or SFTP (secure FTP) INPUT_USE_SECURE_FTP is used. To use FTP, specify the value false To use the command, you must have an SSH client installed on the servers where the Bulk input files reside...
  • Page 504 Appendix B: UBA Parameters Reference (443, Topology Editor) VOIP_CISCO_IPT_PERFMON.PERFMON.DELETEONACQUIRE Description Deletes CUCM Perfmon Bulk input files after acquisition. Component Value Default: false Attribute: Writable Location: Advanced Properties tab Detail PERFMON.DELETEONACQUIRE UBA acquires them. A related parameter - Set this parameter to the value true files after it acquires them.
  • Page 505 VOIP_CISCO_IPT_PERFMON.PERFMON.URI Description CUCM Perfmon Bulk input files location. Component Value Default: No default value Attribute: Read-only Location: Properties tab Detail The DataChannel applications that handle inventory and metrics must be directed to the location of the Bulk input files generated by the devices associated with the technology on which the application operates. The parameter specifies the location, in Universal Resource Identifier (URI) format, for the specified PERFMON.URI DataChannel applications to retrieve Bulk input files for CDR data.
  • Page 506 Appendix B: UBA Parameters Reference (443, Topology Editor) Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W...

  • Page 507: Appendix C: Template File Reference

    Appendix C: Template File Reference You should be reading this appendix after you have opened the file for editing, as instructed to do so in Appendix A Note: The cross reference link to This appendix provides a Unix reference page that identifies the pack-specific UBA parameters you need to add to the dc.cfg file and explains how to tailor the values to your specific deployment.
  • Page 508 Appendix C: Template File Reference Pack-Specific UBA Parameter Values UBA Parameter Value <channel_number> <collector_number> <instance> <input_files_location> Additional Information on UBA Parameter Values INSTANCES The DataChannel UBA application supports multiple instances of technology packs running in a single channel component. Therefore, there must be a way to guarantee that the UBA parses the correct design file and reads the appropriate Bulk input files.
  • Page 509 Notes Use the following guidelines to determine if you have the correct value for the UBA.<channel_number>.<collector_number>.DB_USERNAME • The UBA technology pack requires the DataChannel UBA application to process metrics only. In this scenario, the UBA technology pack provides a metrics schema in its design file. In this case, must be set to PV_COLL •...
  • Page 510 Appendix C: Template File Reference Netcool/Proviso Cisco IP Telephony Technology Pack User’s Guide, Version 4.3-W...
  • Page 511 Additional Copyright Information The following copyright information is for software used by Netcool/Proviso. Tcl 8.3.3, Combat/TCL 0.7.3, Combat/TCL 0.7.5, TclX 8.3, TK 8.3.3 This software is copyrighted by the Regents of the University of California, Sun Microsystems, Inc., Scriptics Corporation, and other parties.
  • Page 512 Additional Copyright information AND NON-INFRINGEMENT. THIS SOFTWARE IS PROVIDED ON AN “AS IS” BASIS, AND THE AUTHORS AND DISTRIBUTORS HAVE NO OBLIGATION TO PROVIDE MAINTENANCE, SUPPORT, UPDATES, ENHANCEMENTS, OR MODIFICATIONS. Various copyrights apply to this package, listed in 3 separate parts below. Please make sure that you include all the parts. Up until 2001, the project was based at UC Davis, and the first part covers all code written during this time.
  • Page 513 • Redistributions in binary form must reproduce the above copyright notice, this list of conditions and the following disclaimer in the documentation and/or other materials provided with the distribution. • The name of Cambridge Broadband Ltd. may not be used to endorse or promote products derived from this software without specific prior written permission.
  • Page 514 Additional Copyright information This software is copyrighted by the Regents of the University of California, Sun Microsystems, Inc., and other parties. The following terms apply to all files associated with the software unless explicitly disclaimed in individual files. The authors hereby grant permission to use, copy, modify, distribute, and license this software and its documentation for any purpose, provided that existing copyright notices are retained in all copies and that this notice is included verbatim in any distributions.
  • Page 515 3. Neither the names of Networks Associates Technology, Inc, Cambridge Broadband Ltd., Sparta, Inc., Cisco, Inc, Beijing University of Posts and Telecommunications, Fabasoft R&D Software GmbH & Co KG or any of its subsidiaries, brand or product names, nor the names of their contributors may be used to endorse or promote products derived from this software without specific prior written permission.
  • Page 516 Additional Copyright information for loss of data, loss of profit, or any other damage resulting directly or indirectly from the use of the software, even if the damage is caused by defects in the software. 3. You may use this software in any applications you build. 4.

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