30 www.aeg.com
Problem
You cannot open
the appliance
door.
The appliance
makes an unusual
noise.
The appliance fills
with water and
drain immediately.
The washing re-
sults are not satis-
factory.
The appliance
does not dry or
does not dry cor-
rectly.
The laundry is full
of different col-
ours fluff.
Possible cause
Leakages from the drain
pump.
The water drain hose is
damaged.
The washing pro-
gramme is in operation.
There is water in the
drum.
Incorrect level of the ap-
pliance.
You did not remove the
packaging and/or the
transit bolts.
The load is very small.
The end of the drain
hose is too low.
The detergent you used
was not sufficient or cor-
rect.
You did not remove the
stubborn stains before
you wash the laundry.
Incorrect temperature
was set.
Too much laundry load.
The water tap is not
turned on.
The drain filter is clog-
ged.
There is too much laun-
dry in the drum.
You have set a wrong
dryness level or drying
time.
The fabrics washed in
the cycle before re-
leased fluff of different
colours.
Possible solution
Make sure that the drain pump
filter is tight.
Make sure that the water inlet
hose has no damages.
Let the washing programme
end.
Set the drain or the spin pro-
gramme.
Adjust the level of the appli-
ance. Refer to 'Installation'.
Remove the packaging and/or
the transit bolts. Refer to 'Instal-
lation'.
Add more laundry in the drum.
Make sure that the drain hose is
in the correct position.
Increase the detergent quantity
or use a different one.
Use special products to remove
the stubborn stains.
Make sure that you set the cor-
rect temperature.
Decrease the laundry load.
Turn the tap on.
Clean the drain filter.
Reduce the laundry load.
Set additional drying time.
• The drying phase helps to re-
move some fluff.
• Clean the laundry with a fluff
remover.