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Using Esupport; Using The Hmm - Lenovo ThinkPad E30 Hardware Maintenance Manual

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v Business Partners using Eclaim will access PEW when performing Entitlement
v Authorized IBM Business Partners can access Eclaim at the following Web site:

Using eSupport

For Key Commodities (Examples - hard disk drive, system board,
microprocessor, LCD, and memory)
v eSupport can be used to view the list of key commodities built in a particular
v eSupport can be accessed at the following Web site: http://www.lenovo.com/
v To view the key commodities, click on PARTS INFORMATION, then PARTS
For the Remaining FRUs (the complete list of FRUs at the MT Model level)
v eSupport can be used to view the complete list of FRUs for a machine type and
v To view the complete list of FRUs, type in the machine type and model

Using the HMM

For Key Commodities (Examples - hard disk drive, system board,
microprocessor, LCD, and memory)
Use the HMM as a back-up to PEW and eSupport to view the complete list of
FRUs at the MT Model level.
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ThinkPad Edge 13" and E30 Hardware Maintenance Manual
Lookup. Business Partners will enter Loc ID, MT and Serial, and the key
commodities will be returned in the Eclaim record under SYSTEM DETAILS.
https://wca.eclaim.com
machine serial (this is the same record found in PEW).
support
LOOKUP. Type in the model type and serial number. The key commodities will
be returned in the eSupport record under PARTS SHIPPED WITH YOUR
SYSTEM.
model.
(Example: 1829-CTO) under QUICK PATH. Under "View by Document Type"
select PARTS INFORMATION. Under "Filter by Category" select SERVICE
PARTS. Under "Parts Information by Date" select SYSTEM SERVICE PARTS. The
list of service parts by description, with applicable machine type model and FRU
will be displayed.

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