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Acer Packard Bell dot M Series Service Manual
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Acer Packard Bell dot M Series Service Manual

Acer Packard Bell dot M Series Service Manual

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Packard Bell dot M Series
Service Guide
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  • Page 1 Packard Bell dot M Series Service Guide Service guide files and updates are available on the ACER/CSD web; for more information, please refer to http://csd.acer.com.tw...
  • Page 2 Copyright Copyright © 2009 by Acer Incorporated. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of Acer Incorporated.
  • Page 3 Conventions The following conventions are used in this manual: Denotes actual messages that appear SCREEN MESSAGES on screen. NOTE Gives bits and pieces of additional information related to the current topic. WARNING Alerts you to any damage that might result from doing or not doing specific actions.
  • Page 4 DIFFERENT part number code to those given in the FRU list of this printed Service Guide. You MUST use the list provided by your regional Acer office to order FRU parts for repair and service of customer machines.

  • Page 5: Table Of Contents

    Machine Disassembly and Replacement Machine Disassembly and Replacement Disassembly Requirements ..........7 Related Information .
  • Page 6 Main Module Reassembly Procedure ........63 Replacing the Thermal Module .

  • Page 7: Machine Disassembly And Replacement

    Machine Disassembly and Replacement This chapter contains step-by-step procedures on how to disassemble the notebook computer for maintenance and troubleshooting. Disassembly Requirements To disassemble the computer, you need the following tools: Wrist grounding strap and conductive mat for preventing electrostatic discharge •...

  • Page 8: General Information

    General Information Pre-disassembly Instructions Before proceeding with the disassembly procedure, make sure that you do the following: 1. Turn off the power to the system and all peripherals. 2. Unplug the AC adapter and all power and signal cables from the system. 3.

  • Page 9: External Module Disassembly Process

    External Module Disassembly Process NOTE: The product previews seen in the disassembly procedures may not represent the final product color or configuration. External Modules Disassembly Flowchart Turn off system and peripherals power Disconnect power and signal cables from system Remove Battery Remove Lower Covers...

  • Page 10: Removing The Battery Pack

    Removing the Battery Pack 1. Turn the computer over. 2. Slide the battery lock/unlock latch to the unlock position. 3. Slide and hold the battery release latch to the release position (1), then slide out the battery pack from the main unit (2).

  • Page 11: Removing The Lower Covers

    Removing the Lower Covers 1. See “Removing the Battery Pack” on page 10. 2. Loosen the six captive screws in the HDD, Memory, and 3G Covers. 3. Lift the HDD cover up to remove.

  • Page 12: Removing The Dimm Module

    Removing the DIMM Module 1. See “Removing the Lower Covers” on page 11. 2. Push out the release latches on both sides of the DIMM socket to release the DIMM module. 3. Remove the DIMM module.

  • Page 13: Removing The Hard Disk Drive Module

    Removing the Hard Disk Drive Module 1. See “Removing the Lower Covers” on page 11. 2. Remove the single screw securing the HDD Module in place. Step Size Quantity Screw Type HDD Module M2*3 3. Slide the HDD in the direction of the arrow to disconnect the HDD from the interface connector.
  • Page 14 4. Lift the hard disk drive module out of the bay. NOTE: To prevent damage to device, avoid pressing down on it or placing heavy objects on top of it. 5. Remove the four screws (two each side) securing the hard disk to the carrier. Step Size Quantity...

  • Page 15: Removing The Dimm Module

    Removing the DIMM Module 1. See “Removing the Lower Covers” on page 11. 2. Push out the release latches on both sides of the DIMM socket to release the DIMM module. 3. Remove the DIMM module.

  • Page 16: Removing The Wlan Board

    Removing the WLAN Board 1. See “Removing the Lower Covers” on page 11. 2. Disconnect the Antenna cables from the WLAN Board. NOTE: Cable placement is White to the MAIN terminal (right) and Black to the AUX terminal (left). 3. Remove the single screw securing the WLAN Board in place. Step Size Quantity...
  • Page 17 4. Remove the WLAN Board from the Mainboard.

  • Page 18: Main Unit Disassembly Process

    Main Unit Disassembly Process IMPORTANT: Cable paths and positioning may not represent the actual model. During the removal and replacement of components, ensure all available cable channels and clips are used and that the cables are replaced in the same position. NOTE: The product previews seen in the disassembly procedures may not represent the final product color or configuration.

  • Page 19: Removing The Keyboard

    Removing the Keyboard 1. See “Removing the Battery Pack” on page 10. 2. Turn the computer rightside up and open the lid to the full extent. 3. Unlock the four securing latches by pressing down with a suitable plastic tool. IMPORTANT: The use of metal tools may damage the outer casing.
  • Page 20 6. Disconnect the FFC and remove the Keyboard.

  • Page 21: Removing The Hinge Covers

    Removing the Hinge Covers 1. See “Removing the Battery Pack” on page 10. 2. Pull the Hinge Covers away from the Upper Cover as shown.

  • Page 22: Removing The Upper Cover

    Removing the Upper Cover 1. See “Removing the Keyboard” on page 19. 2. Remove the fifteen screws securing the Upper Cover to the Lower Cover. Step Size Quantity Screw Type Upper Cover M2*6 (red callouts) Upper Cover M2*10 (green callouts) Upper Cover M2*4 (Magenta...
  • Page 23 Release the locking latch as shown. Disconnect the FFC as shown. 4. Remove the eight securing screws from the Upper Cover. Step Size Quantity Screw Type Upper Cover M2*3 (red callout)
  • Page 24 5. Starting at the front the cover, pry apart the Upper and Lower Covers as shown. 6. Working along the front and to the right, pry apart the covers as shown. 7. Lift the upper cover up and rotate it leftwards along the left hinge until the hinge is cleared, then lift the cover away.

  • Page 25: Removing The Button Board

    Removing the Button Board IMPORTANT: The TouchPad Board cannot be removed individually. To replace the TouchPad Board, replace the entire Upper Cover. 1. See “Removing the Upper Cover” on page 22. 2. Open the locking latches and disconnect the two FFCs from the Button Board as shown. 3.
  • Page 26 IMPORTANT: Ensure that the FFCs are disconnected before attempting to remove the Button Board. 4. Slide the Button Board out from under the securing tabs in the Upper Cover as shown. 5. Open the FFC locking latch and disconnect the FFC from the TouchPad connector. 6.

  • Page 27: Removing The Led Board

    Removing the LED Board 1. See “Removing the Upper Cover” on page 22. 2. Open the locking latch and disconnect the LED Board FFC from the Mainboard. 3. Open the locking latch and disconnect the FFC from the LED Board.
  • Page 28 4. Remove the two screws securing the LED Board to the Lower Cover. Step Size Quantity Screw Type LED Board M2*3 5. Lift the LED Board from the Lower Cover.

  • Page 29: Removing The Speaker Module

    Removing the Speaker Module 1. See “Removing the CPU Fan” on page 42. 2. Disconnect the Speaker cable from the Mainboard. 3. Remove the four screws securing the Speakers to the Lower Cover. Step Size Quantity Screw Type Speaker Module M2*3...
  • Page 30 4. Remove the Speaker cables from the cable channels. Ensure that the cable is free from all cable clips. 5. Remove the adhesive holding the speaker in place and lift the left side speaker from the Lower Cover as shown. 6.

  • Page 31: Removing The Card Reader Board

    Removing the Card Reader Board 1. See “Removing the Upper Cover” on page 22. 2. Open the locking latch and disconnect the FFC from the Card Reader Board. 3. Open the locking latch and disconnect the FFC from the Mainboard.
  • Page 32 4. Remove the single screw securing the Card Reader Board to the Lower Cover. Step Size Quantity Screw Type Card Reader M2*3 Board 5. Remove the board from the Lower Cover, left side first to release the I/O ports.

  • Page 33: Removing The Bluetooth Module

    Removing the Bluetooth Module 1. See “Removing the Upper Cover” on page 22. 2. Disconnect the Bluetooth cable from the Mainboard. 3. Lift the adhesive strip to detach the cable from the Lower Cover. 4. Disconnect the cable from the Bluetooth Module.
  • Page 34 5. Lift the Bluetooth Module, left side first, to remove it from the Lower Cover.

  • Page 35: Removing The Crt Board

    Removing the CRT Board 1. See “Removing the Upper Cover” on page 22. 2. Remove the single screw securing the CRT Board to the Lower Cover. Step Size Quantity Screw Type CRT Board M2*3 3. Lift the CRT Board left side first and turn it over to expose the CRT cable. IMPORTANT: Do not remove the board from the Lower Cover;...
  • Page 36 4. Disconnect the cable from the CRT Board and remove the board from the Lower Cover.

  • Page 37: Removing The Lan Board

    Removing the LAN Board 1. See “Removing the Upper Cover” on page 22. 2. Lift the adhesive strip securing the LVDS cable in place and disconnect the cable from the Mainboard. 3. Disconnect the FFC cable from the LAN Board by pulling on the cable tab as shown. NOTE: This FFC connector does not use a cable latch to secure the FFC in place.
  • Page 38 5. Remove the LAN Board from the Lower Cover as shown.

  • Page 39: Removing The Lcd Module

    Removing the LCD Module 1. See “Removing the CRT Board” on page 35. NOTE: It is not necessary to remove the LAN Board before removing the LCD Module. 2. Lift the adhesive strip securing the LVDS cable in place and disconnect the cable from the Mainboard. 3.
  • Page 40 4. Remove the two screws on the rear of the Lower Cover securing the LCD Module to the computer. Step Size Quantity Screw Type LCD Module M2*3 IMPORTANT: Ensure that the LCD cables are free from all cable clips before removing the LCD Module. 5.

  • Page 41: Removing The Hinge Wells

    Removing the Hinge Wells 1. See “Removing the LCD Module” on page 39. 2. Slide the two hinge wells out of the Lower Cover as indicated.

  • Page 42: Removing The Cpu Fan

    Removing the CPU Fan 1. See “Removing the LCD Module” on page 39. 2. Disconnect the Speaker cable from the Mainboard so that it does not obstruct removal of the fan. 3. Disconnect the fan power cable from the Mainboard.
  • Page 43 4. Remove the three screws securing the CPU Fan to the Lower Cover. Step Size Quantity Screw Type CPU Fan M2*3 5. Lift the CPU Fan clear of the Lower Cover.

  • Page 44: Removing The Mainboard

    Removing the Mainboard 1. See “Removing the CPU Fan” on page 42. 2. Remove the two screws securing the Mainboard to the Lower Cover as indicated. Step Size Quantity Screw Type Mainboard M2*5 3. Lift the Mainboard right side first to release the I/O ports and remove the board from the Lower Cover.
  • Page 45 4. Turn the Mainboard over to expose the CRT cable connector. Disconnect the CRT cable as shown.

  • Page 46: Removing The Rtc Battery

    Removing the RTC Battery IMPORTANT: Follow local regulations for disposal of all batteries. 1. See “Removing the Mainboard” on page 44. 2. Disconnect the RTC Battery as shown. 3. Lift the battery upward to detach the adhesive. 4. Attach the replacement battery to the Mainboard and connect the cable as shown.

  • Page 47: Removing The Thermal Module

    Removing the Thermal Module 1. See “Removing the Mainboard” on page 44. 2. Remove the three screws securing the Thermal Module to the Mainboard. Step Size Quantity Screw Type Thermal Module M2*2 3. Lift the Thermal Module clear of the Mainboard.

  • Page 48: Lcd Module Disassembly Process

    LCD Module Disassembly Process IMPORTANT: Cable paths and positioning may not represent the actual model. During the removal and replacement of components, ensure all available cable channels and clips are used and that the cables are replaced in the same position. NOTE: The product previews seen in the disassembly procedures may not represent the final product color or configuration.

  • Page 49: Removing The Lcd Bezel

    Removing the LCD Bezel 1. See “Removing the LCD Module” on page 39. 2. Starting from the inside top edge, pry the bezel away from the panel. Continue moving along the top, prying the bezel away from the LCD Module. If necessary, use a plastic pry to release the corners of the bezel. 3.

  • Page 50: Removing The Camera Board

    Removing the Camera Board 1. See “Removing the LCD Bezel” on page 49. 2. Disconnect the cable from the Camera Board as shown. 3. Remove the Camera Board from the LCD Module.

  • Page 51: Removing The Lcd Panel

    Removing the LCD Panel 1. See “Removing the Camera Board” on page 50. 2. Lift the Microphone Module upward to detach the adhesive holding it in place. 3. Remove the four screws securing the LCD Panel to the LCD Module Step Size Quantity...
  • Page 52 4. Lift the LCD Panel out of the LCD Module front edge first.

  • Page 53: Removing The Lcd Brackets And Fpc Cable

    Removing the LCD Brackets and FPC Cable 1. See “Removing the LCD Panel” on page 51. 2. Remove the four securing screws (two each side) from the LCD Brackets. Step Size Quantity Screw Type LCD Brackets M2*3 3. Turn the LCD panel over on a clean surface.
  • Page 54 4. Lift the LCD Cable to detach the adhesive securing the cable to the LCD Panel. 5. Carefully lift the adhesive tape securing the cable connector to the LCD Panel. 6. Hold the adhesive tape clear of the LCD Panel and disconnect the LCD cable as shown. 7.

  • Page 55: Removing The Antennas

    Removing the Antennas 1. See “Removing the LCD Panel” on page 51. 2. Carefully pry up the right Antenna pad, as shown, and remove the pad from the LCD Module. IMPORTANT: A strong adhesive is used to secure the Antenna pad in place. Take care not to bend the pad during removal.
  • Page 56 4. Carefully pry up the left Antenna pad, as shown, and remove the pad from the LCD Module. IMPORTANT: A strong adhesive is used to secure the Antenna pad in place. Take care not to bend the pad during removal. 5.

  • Page 57: Lcd Module Reassembly Procedure

    LCD Module Reassembly Procedure Replacing the Antennas 1. Remove the protective covering on the left and right Antenna pads. Place the Antenna pads in the LCD Module and press down to secure the adhesive in place. IMPORTANT: be sure the cables pass behind the shielding material as shown. 2.
  • Page 58 NOTE: The LCD Module appears as shown when the Antennas are replaced correctly. Ensure that the Antennas run through the hinge well as shown to avoid trapping when the LCD Panel is replaced.

  • Page 59: Replacing The Lcd Cable And Brackets

    Replacing the LCD Cable and Brackets 1. Insert the LCD Cable into the panel connector as 2. Secure the connector by replacing the adhesive strip shown. as shown. Press down to secure the adhesive. 3. Run the LCD cable along the panel as shown. Press down to secure the adhesive. 4.

  • Page 60: Replacing The Lcd Panel

    Replacing the LCD Panel 1. Replace the LCD Panel top edge first as shown. Lower the Panel in to the LCD Module, ensuring the LCD cables are not trapped between the panel and the casing. 2. Ensure the cables and Antennas pass through the hinge wells as shown. 3.

  • Page 61: Replacing The Camera Board

    4. Replace the two securing screws. Replacing the Camera Board 1. Align the locating slots on the Camera Module with the locating pins on the LCD Module. 2. Place the Camera Module in the LCD Module and press down to secure it in place. 3.

  • Page 62: Replacing The Lcd Bezel

    Replacing the LCD Bezel 1. Replace the bezel bottom edge first as shown. Ensure that the cables are not trapped between the bezel and LCD Module and pass through the hinge wells. 2. Press down around the edges of the bezel until there are no gaps between the covers.

  • Page 63: Main Module Reassembly Procedure

    Main Module Reassembly Procedure Replacing the Thermal Module IMPORTANT: Ensure all heat pads are in place before replacing the Thermal Module. The following thermal pads are approved for use: Eapus XR-PE • 1. Place the pads as shown. 2. Place the Thermal Module onto the Mainboard.

  • Page 64: Replacing The Mainboard

    3. Replace the three screws securing the Thermal Module to the Mainboard. Step Size Quantity Screw Type Thermal Module M2*2 Replacing the Mainboard 1. Connect the CRT cable as shown.
  • Page 65 2. Turn the Mainboard over and slide the mainboard into the Lower Cover right side-first. 3. Replace the two screws to secure the Mainboard to the Lower Cover. Step Size Quantity Screw Type Mainboard M2*5...

  • Page 66: Replacing The Cpu Fan

    Replacing the CPU Fan 1. Place the CPU Fan into the Lower Cover. 2. Replace the three screws to secure the CPU Fan to the Lower Cover. Step Size Quantity Screw Type CPU Fan M2*3...

  • Page 67: Replacing The Speaker Module

    3. Connect the fan power cable to the Mainboard. Replacing the Speaker Module 1. Place the right side speaker into the Lower Cover as shown. 2. Place the left side speaker into the Lower Cover as shown and replace the adhesive.
  • Page 68 3. Insert the Speaker cable into the cable channel. Ensure that the cable passes through all cable clips. 4. Replace the four screws to secure the Speakers to the Lower Cover. Step Size Quantity Screw Type Speaker Module M2*3...

  • Page 69: Replacing The Led Board

    5. Connect the Speaker cable to the Mainboard. Replacing the LED Board 1. Place the LED Board into the Lower Cover.
  • Page 70 2. Replace the two screws to secure the LED Board to the Lower Cover. Step Size Quantity Screw Type LED Board M2*5 3. Connect the LED Board FFC to the LED Board and close the locking latch. 4. Connect the LED Board FFC to the Mainboard and close the locking latch.

  • Page 71: Replacing The Bluetooth Module

    Replacing the Bluetooth Module 1. Insert the Bluetooth Module, right side first, into Lower Cover so that it is held by the tab. 2. Connect the cable to the Bluetooth Module. 3. Press on the adhesive strip to attach the cable to the Lower Cover.

  • Page 72: Replacing The Lcd Module

    4. Connect the Bluetooth cable to the Mainboard. Replacing the LCD Module IMPORTANT: Ensure that the LCD cables are not pinched by the hinges while replacing the LCD Module. 1. Using both hands, place the LCD Module into the Lower Cover.
  • Page 73 2. Replace the two screws on the rear of the Lower Cover securing the LCD Module to the computer. Step Size Quantity Screw Type LCD Module M2*4 3. Replace the two screws on the rear of the Lower Cover to secure the LCD Module to the computer. Step Size Quantity...
  • Page 74 4. Insert the Antenna cables into the cable channel on the Lower Cover as shown, all the way from the hinge well. 5. Connect the LVDS cable to the Mainboard and press the adhesive strip in place.

  • Page 75: Replacing The Lan Board

    Replacing the LAN Board NOTE: The LVDS cable needs to be disconnected to allow access for replacing the LAN board. 1. Lift the adhesive strip securing the LVDS cable in place and disconnect the cable from the Mainboard. 2. Place the LAN Board into the Lower Cover. 3.
  • Page 76 4. Connect the LAN Board cable to the Mainboard and close the locking latch. 5. Replace the LVDS cable.

  • Page 77: Replacing The Crt Board

    Replacing the CRT Board 1. Connect the cable from the CRT Board and insert the board into the Lower Cover. 2. Turn the CRT Board over and place it into the cover right side first.

  • Page 78: Replacing The Card Reader Board

    3. Replace the single screw to secure the CRT Board to the Lower Cover. Step Size Quantity Screw Type CRT Board M2*3 Replacing the Card Reader Board 1. Place the board into the Lower Cover, right side first so the I/O ports align with the openings in the lower cover.
  • Page 79 2. Replace the single screw to secure the Card Reader Board to the Lower Cover. Step Size Quantity Screw Type Card Reader M2*3 Board 3. Connect the FFC to the Mainboard and close the locking latch. 4. Connect the FFC to the Card Reader Board and close the locking latch.

  • Page 80: Replacing The Touchpad Bracket And Button Board

    Replacing the TouchPad Bracket and Button Board IMPORTANT: The TouchPad Board cannot be removed from the Upper Cover. To replace the TouchPad Board, replace the entire Upper Cover. 1. Push the FFC through the cover as shown. 2. Connect the FFC to the TouchPad connector and close the FFC locking latch. 3.

  • Page 81: Replacing The Upper Cover

    4. Replace the two screws to secure the TouchPad Bracket to the Upper Cover. Step Size Quantity Screw Type TouchPad M2*3 Bracket 5. Connect the two FFCs to the Button Board and close the locking latches as shown. Replacing the Upper Cover 1.
  • Page 82 2. lightly press the edges of the cover in place to align it to the lower cover., 3. Replace the eight securing screws to the Upper Cover. Step Size Quantity Screw Type Upper Cover M2*3 (red callout)
  • Page 83 4. Connect the following cable to the Mainboard. Connect the FFC as shown. Close the locking latch as shown.

  • Page 84: Removing The Hinge Covers

    5. Turn the computer and replace the fifteen screws securing the Upper Cover to the Lower Cover. Step Size Quantity Screw Type Upper Cover M2*6 (red callouts) Upper Cover M2*10 (green callouts) Upper Cover M2*4 (Magenta callouts) Removing the Hinge Covers 1.

  • Page 85: Removing The Keyboard

    Removing the Keyboard 1. See “Removing the Battery Pack” on page 10. 2. Turn the computer rightside up and open the lid to the full extent. 3. Holding the keyboard on edge, insert the Keyboard FFC and secure the latch as shown. 4.

  • Page 86: Reassembling External Modules

    Reassembling External Modules Replacing the WLAN Board 1. Insert the WLAN Board into the Mainboard. 2. Replace the single screw to secure the WLAN Board in place. Step Size Quantity Screw Type WLAN Board M2*3...

  • Page 87: Removing The Dimm Module

    3. Connect the Antenna cables to the WLAN Board. NOTE: Cable placement is Black to the MAIN terminal (right) and White to the AUX terminal (left). Removing the DIMM Module 1. Insert the DIMM module at an angle then push down into place until the latches on the sides click into place.

  • Page 88: Replacing The Hard Disk Drive Module

    Replacing the Hard Disk Drive Module 1. Attach the HDD to the carrier. 2. Replace the four screws (two each side) to secure the hard disk to the carrier. Step Size Quantity Screw Type HDD Carrier M3*3...
  • Page 89 3. Place the hard disk drive module into the bay. NOTE: To prevent damage to the device, avoid pressing down on it or placing heavy objects on top of it. 4. Slide the HDD in the direction of the arrow to connect the HDD to the interface connector.

  • Page 90: Replacing The Lower Covers

    5. Replace the single screw to secure the HDD Module in place. Step Size Quantity Screw Type HDD Module M2*3 Replacing the Lower Covers 1. Insert the HDD cover into the Lower Cover.
  • Page 91 2. Insert the Memory cover into the Lower Cover. 3. Insert the 3G cover into the Lower Cover. 4. Tighten the seven captive screws in the HDD, Memory, and 3G Covers.

  • Page 92: Replacing The Battery Pack

    Replacing the Battery Pack 1. Turn the computer over. 2. Slide the battery lock/unlock latch to the unlock position. 3. Slide and hold the battery release latch to the release position (1), then slide the battery pack into the main unit (2).

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