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Dell XPS 13 Service Manual
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Dell XPS 13 Service Manual

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See also: Service Manual , Owner's Manual
XPS 13

Service Manual

Computer Model: XPS 9343
Regulatory Model: P54G
Regulatory Type: P54G001

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Summary of Contents for Dell XPS 13

  • Page 1: Service Manual

    XPS 13 Service Manual Computer Model: XPS 9343 Regulatory Model: P54G Regulatory Type: P54G001...
  • Page 2 WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Copyright © 2014 Dell Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws. Dell and the Dell logo are trademarks ™...

  • Page 3: Table Of Contents

    Contents Before Working Inside Your Computer........8 ....................8 Before You Begin ..................... 8 Safety Instructions ..................9 Recommended Tools After Working Inside Your Computer........11 Removing the Base Cover............12 ......................12 Procedure Replacing the Base Cover............15 ......................15 Procedure Removing the Battery...............
  • Page 4 Removing the Wireless Card........... 23 .....................23 Prerequisites ......................23 Procedure Replacing the Wireless Card............25 ......................25 Procedure ....................25 Post-requisites Removing the Speakers............26 .....................26 Prerequisites ......................26 Procedure Replacing the Speakers............28 ......................28 Procedure ....................28 Post-requisites Removing the Heat Sink............29 .....................29 Prerequisites ......................
  • Page 5 Removing the Battery-Status Light Cable......35 .....................35 Prerequisites ......................35 Procedure Replacing the Battery-Status Light Cable......37 ......................37 Procedure ....................37 Post-requisites Removing the Touch Pad............38 .....................38 Prerequisites ......................39 Procedure Replacing the Touch Pad............41 ......................41 Procedure ....................41 Post-requisites Removing the I/O-Board Cable ..........42 .....................42 Prerequisites ......................
  • Page 6 Removing the Keyboard-Controls Board......49 ....................49 Prerequisites ......................49 Procedure Replacing the Keyboard-Controls Board......52 ......................52 Procedure ....................52 Post-requisites Removing the Display Assembly..........53 .....................53 Prerequisites ......................53 Procedure Replacing the Display Assembly..........59 ......................59 Procedure ....................60 Post-requisites Removing the System Board........... 61 .....................
  • Page 7 Procedure ....................79 Post-requisites Removing the Palm Rest............80 ....................80 Prerequisites ......................81 Procedure Replacing the Palm Rest............83 ......................83 Procedure ....................83 Post-requisites Flashing the BIOS..............84 Getting Help and Contacting Dell..........85 ..................85 Self-Help Resources ....................85 Contacting Dell...

  • Page 8: Before Working Inside Your Computer

    Before Working Inside Your Computer CAUTION: To avoid damaging the components and cards, handle them by their edges and avoid touching pins and contacts. NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Before You Begin Save and close all open files and exit all open applications.

  • Page 9: Recommended Tools

    CAUTION: You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that shipped with the product or at dell.com/regulatory_compliance.
  • Page 10 • Philips screwdriver • Flat-head screwdriver • Torx #5 (T5) screwdriver • Plastic scribe...

  • Page 11: After Working Inside Your Computer

    After Working Inside Your Computer CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer. Replace all screws and make sure that no stray screws remain inside your computer. Connect any external devices, peripherals, and cables you removed before working on your computer.

  • Page 12: Removing The Base Cover

    After Working Inside Your Computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Procedure Close the display and turn the computer over. Using your fingertips, turn the system badge over.
  • Page 13 Remove the screws that secure the base cover to the palm-rest assembly. screws (9) system badge base cover Turn the system badge over. Starting from the back of the computer, pry up the base cover using a plastic scribe.
  • Page 14 Lift the base cover off the palm-rest assembly. base cover plastic scribe...

  • Page 15: Replacing The Base Cover

    After Working Inside Your Computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Procedure Align the screw holes on the base cover with the screw holes on the palm-rest assembly and snap the base cover into place.

  • Page 16: Removing The Battery

    Before Working Inside Your Computer. After working inside your computer, follow the instructions in After Working Inside Your Computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Prerequisites Remove the base cover. Procedure...
  • Page 17 Peel off the tapes that secure the speaker cable to the battery. battery cable speaker cable tapes (4) Remove the screws that secure the battery to the palm-rest assembly.
  • Page 18 Lift the battery off the palm-rest assembly. palm-rest assembly battery screws (4) Turn the computer over, open the display, and press the power button for about 5 seconds to ground the system board.

  • Page 19: Replacing The Battery

    After Working Inside Your Computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Procedure Align the screw holes on the battery with the screw holes on the palm- rest assembly.

  • Page 20: Removing The Solid-State Drive

    After Working Inside Your Computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. CAUTION: Solid-state drives are fragile. Exercise care when handling the hard drive. CAUTION: To avoid data loss, do not remove the solid-state drive while the computer is in sleep or on state.
  • Page 21 Slide and remove the solid-state drive from the solid-state drive slot. screw solid-state drive...

  • Page 22: Replacing The Solid-State Drive

    Computer. After working inside your computer, follow the instructions in After Working Inside Your Computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. CAUTION: Solid-state drives are fragile. Exercise care when handling the hard drive. Procedure Align the notches on the solid-state drive with the tabs in the solid-state drive slot.

  • Page 23: Removing The Wireless Card

    Before Working Inside Your Computer. After working inside your computer, follow the instructions in After Working Inside Your Computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 24 Slide and remove the wireless card out of the wireless-card slot. screw antenna cables (2) wireless card...

  • Page 25: Replacing The Wireless Card

    Computer. After working inside your computer, follow the instructions in After Working Inside Your Computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Procedure Align the notches on the wireless card with the tabs in the wireless-card slot.

  • Page 26: Removing The Speakers

    Before Working Inside Your Computer. After working inside your computer, follow the instructions in After Working Inside Your Computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 27 Lift the speakers, along with its cables, off the palm-rest assembly. system board tapes (2) speaker cable screws (4) speakers (2) palm-rest assembly...

  • Page 28: Replacing The Speakers

    Computer. After working inside your computer, follow the instructions in After Working Inside Your Computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Procedure Using the alignment posts on the palm-rest assembly, place the speakers on the palm-rest assembly.

  • Page 29: Removing The Heat Sink

    After Working Inside Your Computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. WARNING: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you touch it.
  • Page 30 Lift the heat sink off the system board. heat sink screws (4)

  • Page 31: Replacing The Heat Sink

    After Working Inside Your Computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. CAUTION: Incorrect alignment of the heat sink can cause damage to the system board and processor. NOTE: The original thermal grease can be reused if the original system board and heat sink are reinstalled together.

  • Page 32: Removing The Coin-Cell Battery

    After Working Inside Your Computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. CAUTION: Removing the coin-cell battery resets the BIOS settings to default. It is recommended that you note the BIOS settings before removing the coin-cell battery.
  • Page 33 Note the location of the coin-cell battery and pry it off the palm-rest assembly. coin-cell battery cable palm-rest assembly coin-cell battery...

  • Page 34: Replacing The Coin-Cell Battery

    After Working Inside Your Computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Procedure Adhere the coin-cell battery to the palm-rest assembly. Connect the coin-cell battery cable to the system board.

  • Page 35: Removing The Battery-Status Light Cable

    Before Working Inside Your Computer. After working inside your computer, follow the instructions in After Working Inside Your Computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 36 Note the battery-status light cable routing and peel off the cable from the palm-rest assembly. tape keyboard-controls board latch battery-status light cable palm-rest assembly...

  • Page 37: Replacing The Battery-Status Light Cable

    After Working Inside Your Computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Procedure Adhere the battery-status light cable to the palm-rest assembly. Route the battery-status light cable and adhere it to the palm-rest assembly.

  • Page 38: Removing The Touch Pad

    Before Working Inside Your Computer. After working inside your computer, follow the instructions in After Working Inside Your Computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.

  • Page 39: Procedure

    Procedure Lift the latch and disconnect the touch-pad cable from the system board. latch touch-pad cable Peel off the touch-pad cable from the keyboard and palm-rest assembly. Remove the screws that secure the touch pad to the palm-rest assembly.
  • Page 40 Lift the touch pad from the inner edge and remove it from the palm-rest assembly. screws (4) palm-rest assembly touch pad...

  • Page 41: Replacing The Touch Pad

    After Working Inside Your Computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Procedure Align the screw holes on the touch pad with the screw holes on the palm-rest assembly.

  • Page 42: Removing The I/O-Board Cable

    Before Working Inside Your Computer. After working inside your computer, follow the instructions in After Working Inside Your Computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 43 Note the I/O-board cable routing and peel off the cable from the keyboard. latches (2) I/O-board cable keyboard...

  • Page 44: Replacing The I/O-Board Cable

    After Working Inside Your Computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Procedure Slide the I/O-board cable into the connector on the system board and the I/O board and press down on the latches to secure the cable.

  • Page 45: Removing The I/O Board

    Before Working Inside Your Computer. After working inside your computer, follow the instructions in After Working Inside Your Computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 46 Lift the latch and disconnect the I/O-board cable from the I/O board. tape screws (2) media-card reader cable latch I/O-board cable...
  • Page 47 Starting from the outer edge, slide the I/O board from under the fan and remove it from the palm-rest assembly. palm-rest assembly I/O board...

  • Page 48: Replacing The I/O Board

    After Working Inside Your Computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Procedure Slide the I/O board under the fan and align the screw holes on the I/O board with the screw holes on the palm-rest assembly.

  • Page 49: Removing The Keyboard-Controls Board

    Before Working Inside Your Computer. After working inside your computer, follow the instructions in After Working Inside Your Computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 50 Lift the latches and disconnect the keyboard-backlight cable, the keyboard cable, the keyboard-controls board cable, and the battery- status light cable from the keyboard-controls board. tapes (2) keyboard-backlight cable keyboard cable keyboard-controls board cable latches (4) keyboard-controls board battery-status light cable Note the location of the keyboard-controls board on the palm-rest assembly.
  • Page 51 Using a plastic scribe, pry up the keyboard-controls board off the palm- rest assembly. plastic scribe keyboard-controls board palm-rest assembly...

  • Page 52: Replacing The Keyboard-Controls Board

    After Working Inside Your Computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Procedure Adhere the keyboard-controls board to the palm-rest assembly. Slide the keyboard-backlight cable, the keyboard cable, the keyboard- controls board cable, and the battery-status light cable into the keyboard-controls board and press down the latches to secure cables.

  • Page 53: Removing The Display Assembly

    Before Working Inside Your Computer. After working inside your computer, follow the instructions in After Working Inside Your Computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 54 Disconnect the antenna cables from the wireless card. touch-screen cable camera cable (optional) wireless-card bracket screw antenna cables wireless card tape Remove the screw that secures the display cable to the I/O board. Peel off the tapes that secure the display cable to the fan and the I/O board.
  • Page 55 Note the display-cable routing and remove the cable from the routing guides on the fan. 10 Peel off the tape from the display-cable bracket. tapes (4) screw media-card reader cable display cable routing guides (2) 11 Remove the screws that secure the display-cable bracket to the system board.
  • Page 56 13 Using the pull tab, disconnect the display cable from the system board. display cable display-cable bracket screws (2)
  • Page 57 14 Open the palm-rest assembly and then remove the screws that secure the display hinges to the palm-rest assembly. palm-rest assembly display assembly display hinges (2) screws (4)
  • Page 58 15 Slide and remove the palm-rest assembly from the display hinges. palm-rest assembly display assembly...

  • Page 59: Replacing The Display Assembly

    After Working Inside Your Computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Procedure Slide the palm-rest assembly under the display hinges and align the screw holes on the palm-rest assembly with the screw holes on the display hinges.

  • Page 60: Post-Requisites

    16 Adhere the tape that secures the antenna cables to the system board. 17 Connect the touch-screen cable (optional) and camera cable to the system board. Post-requisites Replace the battery. Replace the base cover.

  • Page 61: Removing The System Board

    After Working Inside Your Computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.
  • Page 62 Lift the latch and disconnect the keyboard-controls board cable from the system board. touch-screen cable camera cable (optional) tape power-adapter port cable coin-cell battery cable speaker cable keyboard-controls board latch cable Peel off the tape from the display-cable bracket. Peel off the tapes that secure the speaker cable to the system board. Disconnect the fan cable from the system board.
  • Page 63 Lift the latches and disconnect the I/O-board cable and the touch-pad cable from the system board. tapes (3) latches (2) I/O-board cable touch-pad cable fan cable Remove the screws that secure the display-cable bracket to the system board. Lift the display-cable bracket off the display cable.
  • Page 64 10 Using the pull tab, disconnect the display cable from the system board. display-cable bracket screws (2) display cable 11 Remove the screws that secure the system board to the palm-rest assembly.
  • Page 65 12 Starting from the outer edge, lift the system board at an angle and remove it from under the tabs on the palm-rest assembly. screws (5) system board palm-rest assembly...

  • Page 66: Replacing The System Board

    After Working Inside Your Computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.

  • Page 67: Post-Requisites

    Post-requisites Replace the heat sink. Replace the solid-state drive. Replace the wireless card. Replace the battery. Replace the base cover.

  • Page 68: Removing The Power-Adapter Port

    Before Working Inside Your Computer. After working inside your computer, follow the instructions in After Working Inside Your Computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 69 Lift the power-adapter port off the palm-rest assembly. screw power-adapter port palm-rest assembly...

  • Page 70: Replacing The Power-Adapter Port

    After Working Inside Your Computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Procedure Align the screw hole on the power-adapter port with the screw hole on the palm-rest assembly.

  • Page 71: Removing The Fan

    Before Working Inside Your Computer. After working inside your computer, follow the instructions in After Working Inside Your Computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.
  • Page 72 Note the display-cable routing and remove the cable from the routing guides on the fan. tapes (3) display cable routing guides (2) Remove the screw that secures the fan to the palm-rest assembly.
  • Page 73 Lift the fan, along with its cable, off the palm-rest assembly. screw palm-rest assembly...

  • Page 74: Replacing The Fan

    Computer. After working inside your computer, follow the instructions in After Working Inside Your Computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Procedure Align the screw holes on the fan with the screw holes on the palm-rest assembly.

  • Page 75: Removing The Keyboard

    Before Working Inside Your Computer. After working inside your computer, follow the instructions in After Working Inside Your Computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.

  • Page 76: Procedure

    Procedure Lift the latches and disconnect the keyboard cable and the keyboard- backlight cable from the keyboard-controls board. keyboard-backlight cable latches (2) keyboard cable Note the touting of the touch-pad cable, the I/O-board cable, and the keyboard-controls board cable and peel off the cables from the keyboard.
  • Page 77 Remove the screws that secure the keyboard to the palm-rest assembly. screws (30) keyboard palm-rest assembly...
  • Page 78 Lift the keyboard off the palm-rest assembly. keyboard palm-rest assembly...

  • Page 79: Replacing The Keyboard

    After Working Inside Your Computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Procedure Align the screw holes on the keyboard with the screw holes on the palm- rest assembly.

  • Page 80: Removing The Palm Rest

    Before Working Inside Your Computer. After working inside your computer, follow the instructions in After Working Inside Your Computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Prerequisites Remove the base cover. Remove the battery.

  • Page 81: Procedure

    Procedure Open the palm rest and then remove the screws that secure the palm rest to the display hinges. palm rest display assembly display hinges (2) screws (4)
  • Page 82 Slide and remove the palm rest from the display hinges. palm rest display assembly...

  • Page 83: Replacing The Palm Rest

    After Working Inside Your Computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Procedure Slide the palm rest under the display hinges and align the screw holes on the palm rest with the screw holes on the display hinges.

  • Page 84: Flashing The Bios

    You may need to flash (update) the BIOS when an update is available or when you replace the system board. To flash the BIOS: Turn on the computer. Go to dell.com/support. If you have your computer's Service Tag, type your computer's Service Tag and click Submit.

  • Page 85: Getting Help And Contacting Dell

    Getting Help and Contacting Dell Self-Help Resources You can get information and help on Dell products and services using these online self-help resources: Self-Help Information Self-Help Options Windows 8.1 — Open the Search Accessing Windows Help charm, type Help and Support in the search box and press Enter.
  • Page 86 NOTE: If you do not have an active internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog.

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Xps 9343

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