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Cisco SPA9 Series manual available for free PDF download: Administration Manual
Cisco SPA9 Series Administration Manual (286 pages)
Cisco Small Business Pro Voice System Internet Telephony Gateway with 4 FXO ports and IP Phones
Brand:
Cisco
| Category:
Gateway
| Size: 7.51 MB
Table of Contents
Table of Contents
3
About this Document
11
Audience
11
Purpose
11
Firmware
12
Organization
13
Document Conventions
14
Finding Information in PDF Files
15
Finding Text in a Pdf
15
Finding Text in Multiple Pdf Files
16
Chapter 1: Getting Started
18
Introduction to the SPA9000 Voice System
18
Spa9000 Ip Pbx
19
SPA400 SIP-PSTN Gateway and Voicemail Server
20
IP Phones and Accessories
20
Deployment Scenarios
20
PSTN Access and Local Voice Mail
21
ITSP Service Only
22
ITSP Service, PSTN Access and Local Voice Mail
23
ITSP Service, PSTN and ISDN Access and Local Voice Mail
24
Initial Installation, and Configuration
25
Chapter 2: Basic Administration of the SPA9000
26
Upgrading Firmware for the SPA9000
27
Connecting to the SPA9000 Administration Web Server
29
Saving or Discarding Changes SPA9000
29
Access Levels
30
Setting Passwords for User and Administrator Accounts
31
Configuring Basic Settings
31
Setting up the WAN Connection for the SPA9000
32
Setting the Date and Time
32
Configuring Daylight Saving Time
33
SPA9000 Ethernet Port
35
LAN and Application Guidelines
35
Configuring Multicast Addressing and Group Paging
35
Collecting System Logs and Debug Information
38
Viewing Information about the SPA9000
41
Viewing Information about Client Stations
41
Using the Interactive Voice Response Unit
42
Using the IVR Menu
42
Entering a Password through the IVR
47
Chapter 3: Configuring Your System for ITSP Interoperability
49
About the SPA9000 Voice System and SIP
49
Network Address Translation (NAT) and Voice over IP (Voip)
51
NAT Mapping with Session Border Controller
51
NAT Mapping with SIP-ALG Router
51
Configuring NAT Mapping with a Static IP Address
51
Configuring NAT Mapping with STUN
53
Determining the Router's NAT Mechanism
55
Determining Whether the Router Uses Symmetric or Asymmetric Nat
55
Firewalls and SIP
56
Configuring SIP Timer Values
57
Chapter 4: Configuring Phone Lines and Calling Routing Behavior
58
Configuring SPA9000 FXS Ports
59
Configuring Line Interfaces on the SPA9000
60
Configuring a Line Interface for ITSP Service
60
Configuring a Line Interface for a SPA400 (PSTN or Voice Mail)
62
Configuring Call Capacity for a Line Interface
65
Configuring Dial Plans
68
About Dial Plans
68
Digit Sequences
69
Digit Sequence Examples
70
Acceptance and Transmission the Dialed Digits
73
Dial Plan Timer (Off-Hook Timer)
74
Interdigit Long Timer (Incomplete Entry Timer)
75
Interdigit Short Timer (Complete Entry Timer)
75
Editing Dial Plans
76
Managing the Line Selection for Outbound Calls
80
Line Availability
80
Configuring a Call Routing Rule
81
Entering a Call Routing Rule
83
Managing Caller ID Settings for Outgoing Calls
84
Call Forwarding Support on SPA9000
84
Call Transfer Support on SPA9000
86
Call Forward Bridge Mode
86
Call Transfer Bridge Mode
86
Managing Inbound Calls with the Contact List
87
Routing an Inbound Call to the Auto Attendant
87
Routing an Inbound Call to a Receptionist or Client Stations
87
Example Contact List Rules
88
Supporting Multiple DID Numbers Per Line Interface
89
Supporting Direct Inward Dialing to Phone Extensions
90
Entering a Contact List Rule
93
Managing Inbound Calls with Hunt Groups
94
Syntax for Hunt Rules
95
Examples for Hunt Rules
96
Creating a Hunt Rule
98
Managing Inbound Calls with Shared Line Appearances
100
About Shared Line Appearances
100
Chapter 5: Administering the SPA400 and Voice Mail Service
104
Connecting to the SPA400 Administration Web Server
105
Configuring the SPA400 Network Connection
106
Saving or Discarding Changes on the SPA400
107
Managing Access to the SPA400 Configuration Utility
108
Upgrading the Firmware for the SPA400
109
Configuring a SPA400 to Interoperate with the SPA9000
110
Configuring a SPA400 for PSTN Access
113
Configuring a SPA400 for Voice Mail Service
114
Voice Mail Capacity
114
Configuring Local Voice Mail Service on a SPA400
115
Setting up Voice Mail on each Station
118
Enabling Remote Voice Mail Access (Optional)
121
Managing the Voice Mail Messages on the USB Key
123
Enabling Debugging on the SPA400
124
Chapter 6: Configuring Music on Hold
127
Using the Internal Music Source for Music on Hold
127
Using the Internal Music Source
127
Changing the Music File for the Internal Music Source
128
Configuring a Streaming Audio Server
129
About the Streaming Audio Server
129
Configuring the Streaming Audio Server
131
Using the IVR with an SAS Line
132
Chapter 7: Configuring the Auto Attendant
133
How the Auto Attendant Works
133
Working with the Auto Attendant Greetings
135
Using Pre-Recorded Prompts
135
Recording an Auto Attendant Prompt
136
Downloading Prompts
139
Writing an Auto Attendant Script
140
An Introduction to XML Scripting Grammar in AA Script Examples
140
Elements of XML Scripting Grammar
144
Auto Attendant XML Instructions Set
147
Entering an Auto Attendant Script
149
Configuring the Daytime, Nighttime and Weekend/Holiday Auto Attendants
150
Configuring Dial Plans for the Auto Attendant
152
Chapter 8: Localization
153
Localizing the SPA9000 Auto Attendant Prompts
153
Local Time Configuration
156
Configuring the SPA9000 and Spa9Xx Call Progress Tones
156
Localizing the SPA400 Voice Mail Prompts
162
Localizing the SPA400 Call Disconnect Tones
163
Localizing the SPA400 Caller ID Method
165
Appendix A: Advanced Topics in SPA9000 Administration
167
Technology Background
167
Session Initiation Protocol
168
SPA9000 Media Proxy
169
Using the SPA9000 with a Firewall or Router
170
SPA400 SIP-PSTN Gateway
171
SPA9000 Architecture
172
SIP-NAT Interoperation
174
Advanced Call Control and Routing
175
Configuring Vertical (Supplementary) Service Codes
175
Managing the Outbound Call Routing Groups
177
Configuring Outbound Call Codec Selection Codes
179
Advanced Topics for SPA400 Voice Mail Service
180
How Voicemail Works
181
Checking Voicemail from an External Number
182
Depositing Voicemail
182
Subscribing to Voicemail Notification
184
Remote Provisioning Features
185
Using Configuration Profiles
185
Client Auto-Configuration
186
Manual Client Configuration
187
Client Registration
190
Using the Upgrade URL
191
Using the Resync URL
192
Using the Reboot URL
192
Appendix B: SPA9000 Field Reference
193
Router Tab Status Page
194
Product Information Section
194
Wan Setup Page
195
Optional Settings Section
196
Pppoe Settings Section
196
Static Ip Settings Section
196
Mac Clone Settings Section
197
Remote Management Section
197
Lan Setup Page and Application Page
198
Voice Tab
199
Info Page
199
System Status Section
200
System Page
202
System Configuration Section
203
Miscellaneous Settings Section
203
SIP Page
204
Response Status Code Handling Section
208
Rtp Parameters Section
209
Sdp Payload Types Section
210
Nat Support Parameters Section
212
Provisioning Page
226
Regional Page
226
Distinctive Ring Patterns Section
228
Ring and Call Waiting Tone Spec Section
231
Vertical Service Activation Codes Section
233
Outbound Call Codec Selection Codes Section
238
Miscellaneous Section
239
FXS 1/2 Page
243
Network Settings Section
244
Sip Settings Section
244
Subscriber Information Section
246
Dial Plan Section
246
Call Feature Settings Section
248
Audio Configuration Section
249
Line 1/2/3/4 Page
253
Line Enable Section
254
Nat Settings Section
258
Proxy and Registration Section
259
Appendix C: SPA400 Field Reference
263
Setup
263
Basic Setup
264
SPA9000 Interface
264
Voice
266
Voicemail Server
270
Voicemail Users
271
Administration
272
Management
272
Factory Default
272
USB Setting
273
Firmware Upgrade
273
Reboot
273
Status
274
Gateway
274
Event Logs
275
Set Log Level
275
Tone
276
Appendix D: Where to Go from here
277
Product Resources
277
Related Documentation
278
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