HP 86B18EA-ABD Manuals

Manuals and User Guides for HP 86B18EA-ABD. We have 1 HP 86B18EA-ABD manual available for free PDF download: Maintenance And Service Manual

HP 86B18EA-ABD Maintenance And Service Manual (183 pages)

Mobile Workstation PC

Brand: HP | Category: Laptop | Size: 20.5 MB

Table of Contents
5
Product Description
11
Components
15
Right
15
Left
16
Display
17
Low Blue Light Mode (Select Products Only)
17
Keyboard Area
18
Touchpad
18
Touchpad Settings
18
Adjusting Touchpad Settings
19
Turning on the Touchpad
19
Touchpad Components
19
Lights
20
Button and Fingerprint Reader
21
Special Keys
22
Bottom
23
Rear
24
Labels
24
Illustrated Parts Catalog
27
Computer Major Components
27
Display Assembly Subcomponents
30
Miscellaneous Parts
33
Removal and Replacement Procedures Preliminary Requirements
38
Tools Required
38
Service Considerations
38
Plastic Parts
38
Cables and Connectors
38
Drive Handling
38
Electrostatic Discharge Information
39
Generating Static Electricity
39
Preventing Electrostatic Damage to Equipment
40
Personal Grounding Methods and Equipment
40
Grounding the Work Area
41
Recommended Materials and Equipment
41
Cleaning Your Computer
42
Enabling HP Easy Clean (Select Products Only)
42
Removing Dirt and Debris from Your Computer
42
Cleaning Your Computer with a Disinfectant
43
Caring for Wood Veneer (Select Products Only)
44
Packaging and Transporting Guidelines
44
Accessing Support Information
45
Removal and Replacement Procedures for Customer Self-Repair Parts
47
Component Replacement Procedures
47
Preparation for Disassembly
47
Bottom Cover
47
WLAN Module
48
WWAN Module
50
Solid-State Drive
51
Memory Modules
53
Speakers
55
Fan
56
Removal and Replacement Procedures for Authorized Service Provider Parts
58
Component Replacement Procedures
58
Battery
58
Fingerprint Reader Board
59
RTC Battery
60
NFC Module
61
Touchpad
62
Smart Card Reader
63
Audio Jack
64
USB Board
65
Heat Sink
66
System Board
67
Display Assembly
70
Top Cover with Keyboard
80
Troubleshooting Guide
81
Resources
81
General Troubleshooting Steps
82
Identify the Issue
82
Understand the Issue
83
Boot-Up Sequence
83
Failure Classification
83
Examine the Environment
85
Perform a Visual Inspection of Hardware
85
Update BIOS and Drivers
86
Manually Updating BIOS and Drivers
86
Remotely Deploying the BIOS and Drivers
86
Analyze the Issue
86
Remove or Uninstall Recently Added Hardware, Software
86
HP Hardware Diagnostics and Tools
86
HP PC Hardware Diagnostics (UEFI)
87
HP BIOS Configuration Utility (BCU)
88
HP Image Diagnostic Tool
89
HP Thermal Monitor
89
Non HP Diagnostics Tools
89
Status Lights, Blinking Light Codes, Troubleshooting Lights, and POST Error Messages
89
Status Lights
89
Blinking Light Codes
90
POST Error Messages
91
Resolve the Issue
92
Hard Reset
92
Soft Reset (Default Settings)
93
10. Reseat Cables and Connections
93
11. Test with Minimum Configuration
94
Essential Hardware Configuration
94
Safe Mode
95
Test with Verified Working Configuration (Hardware or Operating System)
95
13. Replace the System Board
95
Verify Solution
96
Helpful Hints
97
At Startup
97
During Operation
97
Consulting with HP Service
98
Common Issues and Possible Solutions
98
Power-On Issues
98
No Power
99
Intermittent Power-On, Shutdown, Reboot
101
AC Adapter Issue
102
Battery Not Recognized, Not Charging
102
Battery Discharges too Fast
105
Burnt Smell
105
Post
106
No Video (with Power)
106
Blinking Lights
107
Diagnostic Error Messages
108
BIOS Password
108
Performance (OS)
109
Intermittent Shutdown
109
Blue Screen
111
Freeze at Windows Logo (Hang or Lockup)
112
Electromagnetic Interference (EMI)
113
No Wake up
114
Unresponsive
115
Slow Performance
116
HP Smart Adapter Warning Message
116
Incorrect Time and Date
117
Display
118
Display Anomalies
118
Symptom
118
Quick Check
119
HP PC Hardware Diagnostics (UEFI) for Video Test
119
Display Assembly Diagram
119
Dead Pixel
120
No Video (Internal)
120
No Video (External)
120
Displayport/Vga
121
Hdmi
121
No or Bad External Video Via Docking
122
Incorrect or Missing Color/Distorted Image
122
Touch Screen
123
I/O Devices
124
Keyboard
124
Keyboard Pointing Stick (Select Products Only)
125
Keyboard Backlight
126
Touchpad
126
Network Connectivity (RJ-45 Jack)
127
Network Connectivity Wireless (WLAN)
127
Wwan
128
Usb
128
Smart Card Reader
129
Speaker, Headphone - Audio Issues
130
Thunderbolt (TB)
131
Storage
132
Hard Drive or Solid-State Drive Not Recognized
133
No Boot to Operating System (no Read-Write Error)
134
Read-Write Error
135
Slow Performance
136
Blue Screen (BSOD) Error
136
Noisy Hard Drive
136
Mechanical
137
Noise (Sound)
137
Fan Runs Constantly
138
Thermal Shutdown (Hot)
139
Additional Information
140
Acronyms
140
Blinking Lights and Boot Error Codes
141
Processor Not Executing Code
142
BIOS Recovery Code Unable to Find Valid BIOS Recovery Image
142
Memory Module Error
142
Graphics Controller Error (no Controller)
142
Failure System Board Error
143
Intel Trusted Execution Technology (TXT) Error
143
Sure Start Unable to Find Valid BIOS Boot Block Image
143
Sure Start Has Identified a Problem (Manual Recovery Policy Set)
143
POST Error Messages and User Actions
144
Routine Maintenance for Performance Improvement
146
Common Blue Screen Error Messages
146
Error Message List
146
Bug Check Symbolic Names
147
Microsoft General Troubleshooting of Windows Bug Check Codes
147
Use Windows Debugging Tool
147
Windows Software Development Kit (SDK)
148
Display Issue: Pixel Anomalies
151
Cable Management
153
Connector Types
153
Flex Cable
153
Horizontal Cable Insertion
154
Multiple-Pin Horizontal Connector (LVDS Cable to Display Panel)
154
Multiple-Pin Vertical Connector (LVDS Cable to System Board)
155
Backing Up, Restoring, and Recovering
156
Backing up Information and Creating Recovery Media
156
Using Windows Tools for Backing up
156
Using the HP Cloud Recovery Download Tool to Create Recovery Media (Select Products Only)
156
Restoring and Recovering Your System
156
Creating a System Restore
157
Restoring and Recovery Methods
157
Recovering Using HP Recovery Media
157
Changing the Computer Boot Order
158
Using HP Sure Recover (Select Products Only)
158
Computer Setup (BIOS), TPM, and HP Sure Start
159
Using Computer Setup
159
Navigating and Selecting in Computer Setup
159
Restoring Factory Settings in Computer Setup
159
Updating the BIOS
160
Determining the BIOS Version
160
Preparing for a BIOS Update
160
Downloading a BIOS Update
161
Installing a BIOS Update
161
Changing the Boot Order Using the F9 Prompt
161
TPM BIOS Settings (Select Products Only)
162
Using HP Sure Start (Select Products Only)
162
Using HP PC Hardware Diagnostics
163
Using HP PC Hardware Diagnostics Windows (Select Products Only)
163
Using an HP PC Hardware Diagnostics Windows Hardware Failure ID Code
163
Accessing HP PC Hardware Diagnostics Windows
163
Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant
163
Accessing HP PC Hardware Diagnostics Windows from the Start Menu (Select Products Only)
164
Downloading HP PC Hardware Diagnostics Windows
164
Downloading the Latest HP PC Hardware Diagnostics Windows Version from HP
164
Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store
164
Downloading HP Hardware Diagnostics Windows by Product Name or Number
164
Only)
164
Installing HP PC Hardware Diagnostics Windows
165
Using HP PC Hardware Diagnostics UEFI
165
Using an HP PC Hardware Diagnostics UEFI Hardware Failure ID Code
165
Starting HP PC Hardware Diagnostics UEFI
165
Only)
166
Downloading HP PC Hardware Diagnostics UEFI to a USB Flash Drive
166
Downloading the Latest HP PC Hardware Diagnostics UEFI Version
167
Only)
167
Using Remote HP PC Hardware Diagnostics UEFI Settings (Select Products Only)
167
Downloading Remote HP PC Hardware Diagnostics UEFI
167
Downloading the Latest Remote HP PC Hardware Diagnostics UEFI Version
167
Downloading Remote HP PC Hardware Diagnostics UEFI by Product Name or Number
167
Customizing Remote HP PC Hardware Diagnostics UEFI Settings
168
Specifications
169
Computer Specifications
169
Display Specifications
170
Solid-State Drive Specifications
170
Statement of Memory Volatility
172
Current BIOS Steps
172
Nonvolatile Memory Usage
174
Questions and Answers
175
Using HP Sure Start (Select Products Only)
176
Power Cord Set Requirements
177
Requirements for All Countries
177
Requirements for Specific Countries and Regions
177
Recycling
180
Index
181

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HP 86B18EA-ABD Maintenance And Service Manual (183 pages)

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