HP ZBook 14u G6 Manuals

Manuals and User Guides for HP ZBook 14u G6. We have 2 HP ZBook 14u G6 manuals available for free PDF download: Maintenance And Service Manual, User Manual

HP ZBook 14u G6 Maintenance And Service Manual (195 pages)

Mobile Workstation

Brand: HP | Category: Laptop | Size: 15.58 MB

Table of Contents
7
Product Description
15
Components
21
Right
21
Left
23
Display
24
Keyboard Area
25
Touchpad
25
Lights
26
Buttons, Speakers, and Fingerprint Reader
27
Special Keys
29
Hot Keys (Select Products Only)
30
Bottom
30
Front
31
Labels
32
Illustrated Parts Catalog
34
Computer Major Components
34
Display Assembly Subcomponents
37
Plastics Kit
39
Cable Kit
40
Miscellaneous Parts
41
Removal and Replacement Procedures Preliminary Requirements
43
Tools Required
43
Service Considerations
43
Plastic Parts
43
Cables and Connectors
43
Drive Handling
44
Workstation Guidelines
44
Electrostatic Discharge Information
44
Generating Static Electricity
45
Preventing Electrostatic Damage to Equipment
45
Personal Grounding Methods and Equipment
46
Grounding the Work Area
46
Recommended Materials and Equipment
46
Packaging and Transporting Guidelines
47
Removal and Replacement Procedures for Customer Self-Repair Parts
48
Component Replacement Procedures
48
Preparation for Disassembly
48
Bottom Cover
48
Solid-State Drive (SSD)
50
Memory Modules
51
Wlan/Bluetooth Combo Card
52
WWAN Module
54
Keyboard
56
Removal and Replacement Procedures for Authorized Service Provider Parts
59
Component Replacement Procedures
59
Battery
60
Heat Sink Assembly
62
RTC Battery
65
USB Board
66
RJ-45 Board with Bracket
67
Power Button Board
68
Speaker Assembly
69
Touchpad
70
Touchpad Button Board
72
Prepare the Computer for Disassembly (Preparation for Disassembly
72
Remove the Bottom Cover (See Bottom Cover
72
NFC Module
73
Smart Card Reader
74
Fan
75
System Board
77
Remove the RJ-45 Board and Bracket
77
Fingerprint Reader Assembly
80
Prepare the Computer for Disassembly (Preparation for Disassembly
80
Display Assembly
81
Remove the Bottom Cover (See Bottom Cover
81
Disconnect the Battery Cable from the System Board (See Battery
81
Top Cover
91
Interpreting System Validation Diagnostic Front Panel Leds and Audible Codes
92
Troubleshooting Guide
94
Resources
95
General Troubleshooting Steps
95
Identify the Issue
96
Understand the Issue
96
Boot up Sequence
96
Failure Classification
96
Examine the Environment
98
Perform a Visual Inspection of Hardware
99
Update BIOS and Drivers
99
Manually Updating BIOS and Drivers
99
Remotely Deploying BIOS and Drivers
99
Analyze the Issue
99
Remove or Uninstall Recently Added Hardware, Software
99
HP Hardware Diagnostics and Tools
100
HP PC Hardware Diagnostics (UEFI)
100
HP BIOS Configuration Utility (BCU)
102
HP Image Diagnostic Tool
102
HP Thermal Monitor
102
Non HP Diagnostics Tools
102
Status Lights, Blinking Light Codes, Troubleshooting Lights, and POST Error Messages
103
Status Lights
103
Blinking Light Codes
104
POST Error Messages
104
Resolve the Issue
105
Hard Reset
105
Soft Reset (Default Settings)
106
10. Reseat Cables and Connections
106
11. Test with Minimum Configuration
107
Essential Hardware Configuration
107
Safe Mode
108
Test with Verified Working Configuration (Hardware And/Or Operating System)
108
13. Replace the System Board
108
Verify Solution
109
Helpful Hints
109
At Startup
110
During Operation
110
Consulting with HP Service
111
Common Issues and Possible Solutions
111
Power-On Issues
111
No Power
111
Intermittent Power-On, Shutdown, Reboot
113
AC Adapter Issue
114
Battery Not Recognized, Not Charging
115
Battery Discharges too Fast
116
Burnt Smell
117
Post
117
No Video (with Power)
117
Blinking Lights
119
Diagnostics Error Messages
119
BIOS Password
120
Performance (OS)
120
Intermittent Shutdown
121
Blue Screen
122
Freeze at Windows Logo (Hang/Lockup)
124
Electromagnetic Interference (EMI)
125
No Wake up
126
Unresponsive
127
Slow Performance
127
HP Smart Adapter Warning Message
127
Incorrect Time and Date
128
Display
129
Display Anomalies
129
Symptom
129
Quick Check
130
HP PC Hardware Diagnostics (UEFI) for Video Test
130
Display Assembly Diagram
130
Dead Pixel
131
No Video (Internal)
131
No Video (External)
132
Displayport/Vga
132
Hdmi
132
No or Bad External Video Via Docking
133
Incorrect or Missing Color/Distorted Image
133
Touch Screen
134
I/O Devices
135
Keyboard
135
Keyboard Point Stick
136
Keyboard Backlight
136
Touchpad
137
Network Connectivity Ethernet (RJ-45 Jack)
137
Network Connectivity Wireless (WLAN)
137
Wwan
138
Usb
138
Smart Card Reader
140
Speaker, Headphone - Audio Issues
141
Thunderbolt (TB)
142
Storage
143
Hard Drive/Solid-State Drive Not Recognized
144
No Boot to Operating System (no Read/Write Error)
144
Read-Write Error
145
Slow Performance
145
Blue Screen (BSOD) Error
145
Noisy Hard Drive
146
Mechanical
147
Fan Error Message - 90B
147
Noise (Sound)
148
Fan Runs Constantly
149
Thermal Shutdown (Hot)
150
Stuck Power Button
150
Additional Information
151
Acronyms
151
Blinking Lights and Boot Error Codes
152
Processor Not Executing Code
152
BIOS Recovery Code Unable to Find Valid BIOS Recovery Image
152
Memory Module Error
152
Graphics Controller Error (no Controller)
153
Failure - System Board Error
153
Intel Trusted Execution Technology (TXT) Error
153
Sure Start Unable to Find Valid BIOS Boot Block Image
153
Sure Start Has Identified a Problem (Manual Recovery Policy Set)
154
POST Error Messages and User Actions
154
Routine Maintenance for Performance Improvement
156
Common Blue Screen Error Messages
156
Error Message List
156
Bug Check Symbolic Names
156
Microsoft General Troubleshooting of Windows Bug Check Codes
157
Use Windows Debugging Tool
157
Windows Software Development Kit (SDK)
158
Display Issue: Pixel Anomalies
162
Cable Management
163
Connector Types
164
Computer Setup (BIOS), TPM, and HP Sure Start
167
Using Computer Setup
167
Starting Computer Setup
167
Navigating and Selecting in Computer Setup
167
Restoring Factory Settings in Computer Setup
167
Updating the BIOS
168
Determining the BIOS Version
168
Downloading a BIOS Update
168
Changing the Boot Order Using the F9 Prompt
169
TPM BIOS Settings (Select Products Only)
169
Using HP Sure Start (Select Products Only)
170
10 Using HP PC Hardware Diagnostics
171
Using HP PC Hardware Diagnostics Windows (Select Products Only)
171
Downloading HP PC Hardware Diagnostics Windows
171
Downloading the Latest HP PC Hardware Diagnostics Windows Version
172
Downloading HP Hardware Diagnostics Windows by Product Name or Number (Select Products Only)
172
Installing HP PC Hardware Diagnostics Windows
172
Using HP PC Hardware Diagnostics UEFI
172
Starting HP PC Hardware Diagnostics UEFI
173
Downloading HP PC Hardware Diagnostics UEFI to a USB Flash Drive
173
Downloading the Latest HP PC Hardware Diagnostics UEFI Version
173
Downloading HP PC Hardware Diagnostics UEFI by Product Name or Number (Select Products Only)
173
Using Remote HP PC Hardware Diagnostics UEFI Settings (Select Products Only)
174
Downloading Remote HP PC Hardware Diagnostics UEFI
174
Downloading the Latest Remote HP PC Hardware Diagnostics UEFI Version
174
Number
174
Customizing Remote HP PC Hardware Diagnostics UEFI Settings
174
11 Backing Up, Restoring, and Recovering
176
Backing up Information and Creating Recovery Media
176
Using Windows Tools
176
Using the HP Cloud Recovery Download Tool to Create Recovery Media (Select Products Only)
176
Restoring and Recovery
177
Restoring, Resetting, and Refreshing Using Windows Tools
177
Recovering Using HP Recovery Media
177
Changing the Computer Boot Order
177
12 Specifications
178
Computer Specifications
178
35.6 CM (14.0 In.) Display Specifications
179
M.2 Pcie Solid-State Drive Specifications
180
M.2 SATA Solid-State Drive Specifications
181
13 Power Cord Set Requirements
182
Requirements for All Countries
182
Requirements for Specific Countries and Regions
183
14 Statement of Memory Volatility
185
Nonvolatile Memory Usage
187
Questions and Answers
189
Using HP Sure Start (Select Models Only)
190
15 Recycling
191
Index
192

HP ZBook 14u G6 User Manual (69 pages)

Brand: HP | Category: Laptop | Size: 2.21 MB

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HP ZBook 14u G6 Maintenance And Service Manual (195 pages)

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