HP ZBook 15u G3 Manuals

HP ZBook 15u G3 Manuals

Manuals and User Guides for HP ZBook 15u G3. We have 3 HP ZBook 15u G3 manuals available for free PDF download: Maintenance And Service Manual

HP ZBook 15u G3 Maintenance And Service Manual

HP ZBook 15u G3 Maintenance And Service Manual (216 pages)

Mobile Workstation/Notebook PC

Brand: HP | Category: Laptop | Size: 13.94 MB

Table of Contents

Table of Contents
7
1 Product Description

15
2 External Component Identification

21
- Right
  21
- Left
  23
- Display
  24
- Top
  25
  - Touchpad
    25
  - Lights
    26
  - Buttons, Speakers, and Fingerprint Reader
    28
  - Keys
    30
  - Using the Hot Keys
    31
- Bottom
  33
- Front
  34
- Locating System Information
  34
3 Illustrated Parts Catalog

36
- Computer Major Components
  36
- Display Assembly Subcomponents
  39
- Plastics Kit
  40
- Mass Storage Devices
  41
- Miscellaneous Parts
  42
4 Removal and Replacement Procedures Preliminary Requirements

44
- Tools Required
  44
- Service Considerations
  44
  - Plastic Parts
    44
  - Cables and Connectors
    45
  - Drive Handling
    45
- Grounding Guidelines
  46
  - Electrostatic Discharge Damage
    46
    
    Packaging and Transporting Guidelines
    47
    
    Workstation Guidelines
    47
    
    Equipment Guidelines
    48
5 Removal and Replacement Procedures for Customer Self-Repair Parts

49
- Component Replacement Procedures
  49
  - Bottom Cover
    49
  - Battery
    54
  - Hard Drive
    55
  - Ssd
    57
  - Memory Modules
    58
  - Wlan/Bluetooth Combo Card
    60
  - WWAN Module
    62
- Wwan
  62
  - Keyboard
    64
6 Removal and Replacement Procedures for Authorized Service Provider Parts

68
- Component Replacement Procedures
  68
  - RTC Battery
    69
  - Internal Base Plate
    70
  - Heat Sink/Fan Assembly
    73
  - Fingerprint Reader Assembly
    76
  - Power Button Board
    77
  - Touchpad Button Board
    80
  - NFC Module
    82
  - Smart Card Reader Board
    83
- Smart Card Reader
  83
  - Usb/Audio Board
    85
  - System Board
    86
  - Speaker Assembly
    89
  - Display Assembly
    90
  - Top Cover
    95
7 Troubleshooting Guide

96
- Resources
  97
- General Troubleshooting Steps
  97
  - Identify the Issue
    98
    
    Boot up Sequence
    98
    
    Failure Classification
    98
    
    Understand the Issue
    98
    
    Examine the Environment
    100
    
    Manually Updating BIOS and Drivers
    101
    
    Perform a Visual Inspection of Hardware
    101
    
    Remotely Deploying BIOS and Drivers
    101
    
    Update BIOS and Drivers
    101
  - Analyze the Issue
    101
    
    Remove or Uninstall Recently Added Hardware, Software
    101
    
    HP Hardware Diagnostics and Tools
    102
    
    HP PC Hardware Diagnostics (UEFI)
    102
    
    HP Support Assistant (HPSA)
    104
    
    HP BIOS Configuration Utility (BCU)
    105
    
    HP Image Diagnostic Tool
    105
    
    HP Thermal Monitor
    105
    
    Non HP Diagnostics Tools
    105
    
    Status Lights
    106
    
    Status Lights, Blinking Light Codes, Troubleshooting Lights, and POST Error Messages
    106
    
    Blinking Light Codes
    107
    
    POST Error Messages
    107
    
    Power Good (Troubleshooting) Lights
    108
  - Resolve the Issue
    109
    
    Hard Reset
    109
    
    Reseat Cables and Connections
    110
    
    Soft Reset (Default Settings)
    110
    
    Essential Hardware Configuration
    111
    
    Test with Minimum Configuration
    111
    
    13. Replace the System Board
    112
    
    Safe Mode
    112
    
    Test with Verified Working Configuration (Hardware And/Or Operating System)
    112
  - Verify Solution
    113
- Helpful Hints
  113
  - At Startup
    113
  - During Operation
    114
  - Consulting with HP Service
    114
- Common Issues and Possible Solutions
  115
  - Power-On Issues
    115
    
    No Power
    115
    
    Intermittent Power-On, Shutdown, Reboot
    117
    
    AC Adapter Issue
    118
    
    Battery Not Recognized, Not Charging
    118
    
    Battery Discharges too Fast
    120
    
    Burnt Smell
    121
  - Post
    121
    
    No Video (with Power)
    121
    
    Blinking Lights
    122
    
    Diagnostics Error Messages
    123
    
    BIOS Password
    124
- Performance (OS)
  124
  - Intermittent Shutdown
    125
  - Blue Screen
    126
  - Freeze at Windows Logo (Hang/Lockup)
    128
  - Electromagnetic Interference (EMI)
    129
  - No Wake up
    130
  - Unresponsive
    131
  - Slow Performance
    131
  - HP Smart Adapter Warning Message
    132
  - Incorrect Time and Date
    132
- Display
  133
  - Display Anomalies
    133
    
    Symptom
    133
    
    HP PC Hardware Diagnostics (UEFI) for Video Test
    134
    
    Quick Check
    134
    
    Display Assembly Diagram
    135
  - Dead Pixel
    135
  - No Video (Internal)
    135
  - No Video (External)
    136
  - Displayport/Vga
    136
  - Hdmi
    136
  - No or Bad External Video Via Docking
    137
  - Incorrect or Missing Color/Distorted Image
    137
  - Touch Screen
    138
- I/O Devices
  139
  - Keyboard
    139
  - Keyboard Point Stick
    140
  - Keyboard Backlight
    140
  - Touchpad
    141
  - Network Connectivity Ethernet (RJ-45 Jack)
    141
  - Network Connectivity Wireless (WLAN)
    142
  - Usb
    144
  - Speaker, Headphone - Audio Issues
    146
  - Thunderbolt (TB)
    147
- Storage
  148
  - Hard Drive/Solid-State Drive Not Recognized
    149
  - No Boot to Operating System (no Read/Write Error)
    149
  - Read-Write Error
    150
  - Slow Performance
    150
    
    Blue Screen (BSOD) Error
    150
    
    Noisy Hard Drive
    151
    
    Fan Error Message - 90B
    152
    
    Mechanical
    152
    
    Noise (Sound)
    153
    
    Fan Runs Constantly
    154
    
    Stuck Power Button
    155
    
    Thermal Shutdown (Hot)
    155
  - Additional Information
    156
    
    Acronyms
    156
    
    BIOS Recovery Code Unable to Find Valid BIOS Recovery Image
    157
    
    Blinking Lights and Boot Error Codes
    157
    
    Memory Module Error
    157
    
    Processor Not Executing Code
    157
    
    Failure - System Board Error
    158
    
    Graphics Controller Error (no Controller)
    158
    
    Intel Trusted Execution Technology (TXT) Error
    158
    
    Sure Start Unable to Find Valid BIOS Boot Block Image
    158
    
    POST Error Messages and User Actions
    159
    
    Sure Start Has Identified a Problem (Manual Recovery Policy Set)
    159
    
    Bug Check Symbolic Names
    161
    
    Common Blue Screen Error Messages
    161
    
    Error Message List
    161
    
    Routine Maintenance for Performance Improvement
    161
    
    Microsoft General Troubleshooting of Windows Bug Check Codes
    162
    
    Use Windows Debugging Tool
    162
    
    Windows Software Development Kit (SDK)
    163
    
    Display Issue: Pixel Anomalies
    167
    
    Cable Management
    168
    
    Connector Types
    169
8 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 10

171
- Using Computer Setup
  171
  - Starting Computer Setup
    171
  - Navigating and Selecting in Computer Setup
    171
  - Restoring Factory Settings in Computer Setup
    172
  - Updating the BIOS
    173
    
    Determining the BIOS Version
    173
    
    Downloading a BIOS Update
    173
  - Changing the Boot Order Using the F9 Prompt
    174
- TPM BIOS Settings (Select Products Only)
  174
- Using HP Sure Start (Select Products Only)
  175
9 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 8

176
- Using Computer Setup
  176
  - Starting Computer Setup
    176
  - Navigating and Selecting in Computer Setup
    176
  - Restoring Factory Settings in Computer Setup
    177
  - Updating the BIOS
    178
    
    Determining the BIOS Version
    178
    
    Downloading a BIOS Update
    178
  - Changing the Boot Order Using the F9 Prompt
    179
- TPM BIOS Settings (Select Products Only)
  179
- Using HP Sure Start (Select Products Only)
  180
10 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 7

181
- Using Computer Setup
  181
  - Starting Computer Setup
    181
  - Navigating and Selecting in Computer Setup
    181
  - Restoring Factory Settings in Computer Setup
    182
  - Updating the BIOS
    183
    
    Determining the BIOS Version
    183
    
    Downloading a BIOS Update
    183
  - Changing the Boot Order Using the F9 Prompt
    184
- TPM BIOS Settings (Select Products Only)
  184
- Using HP Sure Start (Select Products Only)
  185
11 HP PC Hardware Diagnostics (UEFI)

186
- Downloading HP PC Hardware Diagnostics (UEFI) to a USB Device
  186
12 Backing up and Recovering Windows 10

188
13 Backing up and Recovering Windows 8

194
- Backing up Your Information
  194
- Performing a System Recovery
  194
14 Backing up and Recovering Windows 7

198
- Creating Recovery Media and Backups
  198
  - Guidelines
    198
  - Creating Recovery Media with HP Recovery Disc Creator
    198
    
    Creating Recovery Media
    199
  - Backing up Your Information
    199
- Performing a System Recovery
  200
15 Specifications

203
- Input Power
  203
- Operating Environment
  203
16 Power Cord Set Requirements

204
- Requirements for All Countries
  204
- Requirements for Specific Countries and Regions
  204
17 Statement of Memory Volatility

206
- Nonvolatile Memory Usage
  208
- Questions and Answers
  210
- Using HP Sure Start (Select Models Only)
  211
18 Recycling

212
Index

213

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HP ZBook 15u G3 Maintenance And Service Manual

HP ZBook 15u G3 Maintenance And Service Manual (216 pages)

Brand: HP | Category: Laptop | Size: 9.6 MB

Table of Contents

Table of Contents
7
1 Product Description

15
2 External Component Identification

21
- Right
  21
- Left
  23
- Display
  24
- Top
  25
  - Touchpad
    25
  - Lights
    26
  - Buttons, Speakers, and Fingerprint Reader
    28
  - Keys
    30
  - Using the Hot Keys
    31
- Bottom
  33
- Front
  34
- Locating System Information
  34
3 Illustrated Parts Catalog

36
- Computer Major Components
  36
- Display Assembly Subcomponents
  39
- Plastics Kit
  40
- Mass Storage Devices
  41
- Miscellaneous Parts
  42
4 Removal and Replacement Procedures Preliminary Requirements

44
- Tools Required
  44
- Service Considerations
  44
  - Plastic Parts
    44
  - Cables and Connectors
    45
  - Drive Handling
    45
- Grounding Guidelines
  46
  - Electrostatic Discharge Damage
    46
    
    Packaging and Transporting Guidelines
    47
    
    Workstation Guidelines
    47
    
    Equipment Guidelines
    48
5 Removal and Replacement Procedures for Customer Self-Repair Parts

49
- Component Replacement Procedures
  49
  - Bottom Cover
    49
  - Battery
    54
  - Hard Drive
    55
  - Ssd
    57
  - Memory Modules
    58
  - Wlan/Bluetooth Combo Card
    60
  - WWAN Module
    62
- Wwan
  62
  - Keyboard
    64
6 Removal and Replacement Procedures for Authorized Service Provider Parts

68
- Component Replacement Procedures
  68
  - RTC Battery
    69
  - Internal Base Plate
    70
  - Heat Sink/Fan Assembly
    73
  - Fingerprint Reader Assembly
    76
  - Power Button Board
    77
  - Touchpad Button Board
    80
  - NFC Module
    82
  - Smart Card Reader Board
    83
- Smart Card Reader
  83
  - Usb/Audio Board
    85
  - System Board
    86
  - Speaker Assembly
    89
  - Display Assembly
    90
  - Top Cover
    95
7 Troubleshooting Guide

96
- Resources
  97
- General Troubleshooting Steps
  97
  - Identify the Issue
    98
    
    Boot up Sequence
    98
    
    Failure Classification
    98
    
    Understand the Issue
    98
    
    Examine the Environment
    100
    
    Manually Updating BIOS and Drivers
    101
    
    Perform a Visual Inspection of Hardware
    101
    
    Remotely Deploying BIOS and Drivers
    101
    
    Update BIOS and Drivers
    101
  - Analyze the Issue
    101
    
    Remove or Uninstall Recently Added Hardware, Software
    101
    
    HP Hardware Diagnostics and Tools
    102
    
    HP PC Hardware Diagnostics (UEFI)
    102
    
    HP Support Assistant (HPSA)
    104
    
    HP BIOS Configuration Utility (BCU)
    105
    
    HP Image Diagnostic Tool
    105
    
    HP Thermal Monitor
    105
    
    Non HP Diagnostics Tools
    105
    
    Status Lights
    106
    
    Status Lights, Blinking Light Codes, Troubleshooting Lights, and POST Error Messages
    106
    
    Blinking Light Codes
    107
    
    POST Error Messages
    107
    
    Power Good (Troubleshooting) Lights
    108
  - Resolve the Issue
    109
    
    Hard Reset
    109
    
    Reseat Cables and Connections
    110
    
    Soft Reset (Default Settings)
    110
    
    Essential Hardware Configuration
    111
    
    Test with Minimum Configuration
    111
    
    13. Replace the System Board
    112
    
    Safe Mode
    112
    
    Test with Verified Working Configuration (Hardware And/Or Operating System)
    112
  - Verify Solution
    113
- Helpful Hints
  113
  - At Startup
    113
  - During Operation
    114
  - Consulting with HP Service
    114
- Common Issues and Possible Solutions
  115
  - Power-On Issues
    115
    
    No Power
    115
    
    Intermittent Power-On, Shutdown, Reboot
    117
    
    AC Adapter Issue
    118
    
    Battery Not Recognized, Not Charging
    118
    
    Battery Discharges too Fast
    120
    
    Burnt Smell
    121
  - Post
    121
    
    No Video (with Power)
    121
    
    Blinking Lights
    122
    
    Diagnostics Error Messages
    123
    
    BIOS Password
    124
- Performance (OS)
  124
  - Intermittent Shutdown
    125
  - Blue Screen
    126
  - Freeze at Windows Logo (Hang/Lockup)
    128
  - Electromagnetic Interference (EMI)
    129
  - No Wake up
    130
  - Unresponsive
    131
  - Slow Performance
    131
  - HP Smart Adapter Warning Message
    132
  - Incorrect Time and Date
    132
- Display
  133
  - Display Anomalies
    133
    
    Symptom
    133
    
    HP PC Hardware Diagnostics (UEFI) for Video Test
    134
    
    Quick Check
    134
    
    Display Assembly Diagram
    135
  - Dead Pixel
    135
  - No Video (Internal)
    135
  - No Video (External)
    136
  - Displayport/Vga
    136
  - Hdmi
    136
  - No or Bad External Video Via Docking
    137
  - Incorrect or Missing Color/Distorted Image
    137
  - Touch Screen
    138
- I/O Devices
  139
  - Keyboard
    139
  - Keyboard Point Stick
    140
  - Keyboard Backlight
    140
  - Touchpad
    141
  - Network Connectivity Ethernet (RJ-45 Jack)
    141
  - Network Connectivity Wireless (WLAN)
    142
  - Usb
    144
  - Speaker, Headphone - Audio Issues
    146
  - Thunderbolt (TB)
    147
- Storage
  148
  - Hard Drive/Solid-State Drive Not Recognized
    149
  - No Boot to Operating System (no Read/Write Error)
    149
  - Read-Write Error
    150
  - Slow Performance
    150
    
    Blue Screen (BSOD) Error
    150
    
    Noisy Hard Drive
    151
    
    Fan Error Message - 90B
    152
    
    Mechanical
    152
    
    Noise (Sound)
    153
    
    Fan Runs Constantly
    154
    
    Stuck Power Button
    155
    
    Thermal Shutdown (Hot)
    155
  - Additional Information
    156
    
    Acronyms
    156
    
    BIOS Recovery Code Unable to Find Valid BIOS Recovery Image
    157
    
    Blinking Lights and Boot Error Codes
    157
    
    Memory Module Error
    157
    
    Processor Not Executing Code
    157
    
    Failure - System Board Error
    158
    
    Graphics Controller Error (no Controller)
    158
    
    Intel Trusted Execution Technology (TXT) Error
    158
    
    Sure Start Unable to Find Valid BIOS Boot Block Image
    158
    
    POST Error Messages and User Actions
    159
    
    Sure Start Has Identified a Problem (Manual Recovery Policy Set)
    159
    
    Bug Check Symbolic Names
    161
    
    Common Blue Screen Error Messages
    161
    
    Error Message List
    161
    
    Routine Maintenance for Performance Improvement
    161
    
    Microsoft General Troubleshooting of Windows Bug Check Codes
    162
    
    Use Windows Debugging Tool
    162
    
    Windows Software Development Kit (SDK)
    163
    
    Display Issue: Pixel Anomalies
    167
    
    Cable Management
    168
    
    Connector Types
    169
8 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 10

171
- Using Computer Setup
  171
  - Starting Computer Setup
    171
  - Navigating and Selecting in Computer Setup
    171
  - Restoring Factory Settings in Computer Setup
    172
  - Updating the BIOS
    173
    
    Determining the BIOS Version
    173
    
    Downloading a BIOS Update
    173
  - Changing the Boot Order Using the F9 Prompt
    174
- TPM BIOS Settings (Select Products Only)
  174
- Using HP Sure Start (Select Products Only)
  175
9 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 8

176
- Using Computer Setup
  176
  - Starting Computer Setup
    176
  - Navigating and Selecting in Computer Setup
    176
  - Restoring Factory Settings in Computer Setup
    177
  - Updating the BIOS
    178
    
    Determining the BIOS Version
    178
    
    Downloading a BIOS Update
    178
  - Changing the Boot Order Using the F9 Prompt
    179
- TPM BIOS Settings (Select Products Only)
  179
- Using HP Sure Start (Select Products Only)
  180
10 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 7

181
- Using Computer Setup
  181
  - Starting Computer Setup
    181
  - Navigating and Selecting in Computer Setup
    181
  - Restoring Factory Settings in Computer Setup
    182
  - Updating the BIOS
    183
    
    Determining the BIOS Version
    183
    
    Downloading a BIOS Update
    183
  - Changing the Boot Order Using the F9 Prompt
    184
- TPM BIOS Settings (Select Products Only)
  184
- Using HP Sure Start (Select Products Only)
  185
11 HP PC Hardware Diagnostics (UEFI)

186
- Downloading HP PC Hardware Diagnostics (UEFI) to a USB Device
  186
12 Backing up and Recovering Windows 10

188
13 Backing up and Recovering Windows 8

194
- Backing up Your Information
  194
- Performing a System Recovery
  194
14 Backing up and Recovering Windows 7

198
- Creating Recovery Media and Backups
  198
  - Guidelines
    198
  - Creating Recovery Media with HP Recovery Disc Creator
    198
    
    Creating Recovery Media
    199
  - Backing up Your Information
    199
- Performing a System Recovery
  200
15 Specifications

203
- Input Power
  203
- Operating Environment
  203
16 Power Cord Set Requirements

204
- Requirements for All Countries
  204
- Requirements for Specific Countries and Regions
  204
17 Statement of Memory Volatility

206
- Nonvolatile Memory Usage
  208
- Questions and Answers
  210
- Using HP Sure Start (Select Models Only)
  211
18 Recycling

212
Index

213

HP ZBook 15u G3 Maintenance And Service Manual

HP ZBook 15u G3 Maintenance And Service Manual (137 pages)

Brand: HP | Category: Laptop | Size: 5.45 MB

Table of Contents

Table of Contents
7
1 Product Description

11
2 External Component Identification

17
- Right
  17
- Left
  19
- Display
  20
- Top
  21
  - Touchpad
    21
  - Lights
    22
  - Buttons, Speakers, and Fingerprint Reader
    24
  - Keys
    26
  - Using the Hot Keys
    27
- Bottom
  29
- Front
  30
- Locating System Information
  30
3 Illustrated Parts Catalog

32
- Computer Major Components
  32
- Display Assembly Subcomponents
  35
- Plastics Kit
  36
- Mass Storage Devices
  37
- Miscellaneous Parts
  38
4 Removal and Replacement Procedures Preliminary Requirements

40
- Tools Required
  40
- Service Considerations
  40
  - Plastic Parts
    40
  - Cables and Connectors
    41
  - Drive Handling
    41
- Grounding Guidelines
  42
  - Electrostatic Discharge Damage
    42
    
    Packaging and Transporting Guidelines
    43
    
    Workstation Guidelines
    43
    
    Equipment Guidelines
    44
5 Removal and Replacement Procedures for Customer Self-Repair Parts

45
- Component Replacement Procedures
  45
  - Bottom Cover
    45
    
    14” Computers
    46
    
    15” Computers
    47
  - Battery
    50
  - Hard Drive
    51
  - Ssd
    53
  - Memory Modules
    54
  - Wlan/Bluetooth Combo Card
    56
  - WWAN Module
    58
  - Keyboard
    60
6 Removal and Replacement Procedures for Authorized Service Provider Parts

64
- Component Replacement Procedures
  64
  - RTC Battery
    65
  - Internal Base Plate
    66
  - Heat Sink/Fan Assembly
    69
  - Fingerprint Reader Assembly
    72
  - Power Button Board
    73
  - Touchpad Button Board
    76
  - NFC Module
    78
  - Smart Card Reader Board
    79
  - Usb/Audio Board
    81
  - System Board
    82
  - Speaker Assembly
    85
  - Display Assembly
    86
  - Top Cover
    91
7 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 10

92
8 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 8

97
9 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 7

102
- Using Computer Setup
  102
  - Starting Computer Setup
    102
  - Navigating and Selecting in Computer Setup
    102
  - Restoring Factory Settings in Computer Setup
    103
  - Updating the BIOS
    104
    
    Determining the BIOS Version
    104
    
    Downloading a BIOS Update
    104
  - Changing the Boot Order Using the F9 Prompt
    105
- TPM BIOS Settings (Select Products Only)
  105
- Using HP Sure Start (Select Products Only)
  106
10 HP PC Hardware Diagnostics (UEFI)

107
- Downloading HP PC Hardware Diagnostics (UEFI) to a USB Device
  107
11 Backing up and Recovering Windows 10

109
12 Backing up and Recovering Windows 8

115
- Backing up Your Information
  115
- Performing a System Recovery
  115
13 Backing up and Recovering Windows 7

119
- Creating Recovery Media and Backups
  119
  - Guidelines
    119
  - Creating Recovery Media with HP Recovery Disc Creator
    119
    
    Creating Recovery Media
    120
  - Backing up Your Information
    120
- Performing a System Recovery
  121
14 Specifications

124
- Input Power
  124
- Operating Environment
  124
15 Power Cord Set Requirements

125
- Requirements for All Countries
  125
- Requirements for Specific Countries and Regions
  125
16 Statement of Memory Volatility

127
- Nonvolatile Memory Usage
  129
- Questions and Answers
  131
- Using HP Sure Start (Select Models Only)
  132
17 Recycling

133
Index

134

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