User Manuals: HP ZBook Studio x360 G5 Laptop

Manuals and User Guides for HP ZBook Studio x360 G5 Laptop. We have 1 HP ZBook Studio x360 G5 Laptop manual available for free PDF download: Maintenance And Service Manual

HP ZBook Studio x360 G5 Maintenance And Service Manual (189 pages)

Mobile Workstation

Brand: HP | Category: Laptop | Size: 24.12 MB

Table of Contents
5
Product Description

13
Components

18
- Right
  18
- Left
  20
- Display
  21
- Keyboard Area
  22
  - Touchpad
    22
  - Lights
    23
  - Button, Speakers, and Fingerprint Reader
    24
  - Special Keys
    25
  - Action Keys
    26
- Bottom
  28
- Labels
  29
Illustrated Parts Catalog

30
- Computer Major Components
  30
- Display Assembly Subcomponents
  33
- Mass Storage Devices
  35
- Bracket Kit
  36
- Plastics Kit
  37
- Miscellaneous Parts
  38
Removal and Replacement Procedures Preliminary Requirements

39
- Tools Required
  39
- Service Considerations
  39
  - Plastic Parts
    39
  - Cables and Connectors
    39
  - Drive Handling
    40
- Electrostatic Discharge Damage
  40
- Packaging and Transporting Guidelines
  41
- Workstation Guidelines
  41
- Equipment Guidelines
  42
Removal and Replacement Procedures for Authorized Service Provider Parts

43
- Component Replacement Procedures
  43
  - Bottom Cover
    43
  - Battery
    45
  - Solid-State Drive (M.2)
    47
  - Optane Memory Module
    49
  - Memory Module
    50
  - Solid-State Drive (2.5 Inch)
    52
  - WWAN Modules
    54
  - Wlan/Bluetooth Combo Card
    56
  - Drive Connector
    58
  - Fingerprint Reader Board
    59
  - Touchpad
    60
  - NFC Module
    62
  - Bottom Speakers
    63
  - Card Reader/Audio Board
    65
  - Power Button Board
    66
  - Thermal Module
    67
  - System Board
    70
  - RTC Battery
    74
  - Top Speaker
    75
  - Display Assembly
    76
  - Top Cover/Keyboard
    85
Troubleshooting Guide

86
- Resources
  87
- General Troubleshooting Steps
  87
  - Identify the Issue
    88
  - Analyze the Issue
    91
  - Resolve the Issue
    98
  - Verify Solution
    102
- Helpful Hints
  102
  - At Startup
    102
  - During Operation
    103
  - Consulting with HP Service
    104
- Common Issues and Possible Solutions
  104
  - Power-On Issues
    104
    
    No Power
    104
    
    Intermittent Power-On, Shutdown, Reboot
    106
    
    AC Adapter Issue
    107
    
    Battery Not Recognized, Not Charging
    107
    
    Battery Discharges too Fast
    109
    
    Burnt Smell
    109
  - Post
    110
    
    No Video (with Power)
    110
    
    Blinking Lights
    111
    
    Diagnostics Error Messages
    111
    
    BIOS Password
    113
  - Performance (OS)
    113
    
    Intermittent Shutdown
    114
    
    Blue Screen
    115
    
    Freeze at Windows Logo (Hang/Lockup)
    117
    
    Electromagnetic Interference (EMI)
    118
    
    No Wake up
    119
    
    Unresponsive
    120
  - Slow Performance
    120
  - HP Smart Adapter Warning Message
    121
- Display
  121
  - Display Anomalies
    121
    
    Symptom
    121
    
    Quick Check
    122
    
    HP PC Hardware Diagnostics (UEFI) for Video Test
    123
    
    Display Assembly Diagram
    124
  - Dead Pixel
    124
  - No Video (Internal)
    124
  - No Video (External)
    125
  - Displayport/Vga
    125
  - Hdmi
    125
  - No or Bad External Video Via Docking
    126
  - Incorrect or Missing Color/Distorted Image
    126
  - Touch Screen
    127
- I/O Devices
  128
  - Keyboard
    128
  - Keyboard Point Stick
    129
  - Keyboard Backlight
    129
  - Touchpad
    130
  - Network Connectivity Ethernet (RJ-45 Jack)
    130
  - Network Connectivity Wireless (WLAN)
    131
  - Usb
    132
  - Smart Card Reader
    133
  - Speaker, Headphone - Audio Issues
    134
  - Thunderbolt (TB)
    135
- Storage
  136
  - Hard Drive/Solid-State Drive Not Recognized
    137
  - No Boot to Operating System (no Read/Write Error)
    137
  - Read-Write Error
    138
  - Slow Performance
    138
  - Blue Screen (BSOD) Error
    138
  - Noisy Hard Drive
    139
- Mechanical
  140
  - Fan Error Message - 90B
    140
  - Noise (Sound)
    141
  - Fan Runs Constantly
    142
  - Thermal Shutdown (Hot)
    143
  - Stuck Power Button
    143
- 1 Understand the Issue
  
  88
  - Boot up Sequence
    88
  - Failure Classification
    88
- 2 Examine the Environment
  
  90
- 3 Perform a Visual Inspection of Hardware
  
  91
- 4 Update BIOS and Drivers
  
  91
- 5 Remove or Uninstall Recently Added Hardware, Software
  
  91
- 6 HP Hardware Diagnostics and Tools
  
  92
- 7 Status Lights, Blinking Light Codes, Troubleshooting Lights, and POST Error Messages
  
  96
  - Status Lights
    96
  - Blinking Light Codes
    97
  - POST Error Messages
    97
- 8 Hard Reset
  
  98
- 9 Soft Reset (Default Settings)
  
  99
- 10 Reseat Cables and Connections
  
  99
- 11 Test with Minimum Configuration
  
  100
  - Essential Hardware Configuration
    100
  - Safe Mode
    101
- 12 Test with Verified Working Configuration (Hardware And/Or Operating System)
  
  101
- 13 Replace the System Board
  
  101
Computer Setup (BIOS), TPM, and HP Sure Start

159
Using HP PC Hardware Diagnostics

163
Backing Up, Restoring, and Recovering

168
10 Specifications

173
11 Statement of Memory Volatility

176
- Nonvolatile Memory Usage
  178
- Questions and Answers
  180
- Using HP Sure Start (Select Models Only)
  181
12 Power Cord Set Requirements

182
- Requirements for All Countries
  182
- Requirements for Specific Countries and Regions
  183
13 Recycling

185
Index

186

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User Manuals: HP ZBook Studio x360 G5 Laptop

HP ZBook Studio x360 G5 Maintenance And Service Manual (189 pages)

Table of Contents

Product Description

Components

Illustrated Parts Catalog

Removal and Replacement Procedures Preliminary Requirements

Removal and Replacement Procedures for Authorized Service Provider Parts

Troubleshooting Guide

1 Understand the Issue

2 Examine the Environment

3 Perform a Visual Inspection of Hardware

4 Update BIOS and Drivers

5 Remove or Uninstall Recently Added Hardware, Software

6 HP Hardware Diagnostics and Tools

7 Status Lights, Blinking Light Codes, Troubleshooting Lights, and POST Error Messages

8 Hard Reset

9 Soft Reset (Default Settings)

10 Reseat Cables and Connections

11 Test with Minimum Configuration

12 Test with Verified Working Configuration (Hardware And/Or Operating System)

13 Replace the System Board

Computer Setup (BIOS), TPM, and HP Sure Start

Using HP PC Hardware Diagnostics

Backing Up, Restoring, and Recovering

10 Specifications

11 Statement of Memory Volatility

12 Power Cord Set Requirements

13 Recycling

Index

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