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Tivoli Monitoring 6.2.3 FP1
IBM Tivoli Monitoring 6.2.3 FP1 Manuals
Manuals and User Guides for IBM Tivoli Monitoring 6.2.3 FP1. We have
1
IBM Tivoli Monitoring 6.2.3 FP1 manual available for free PDF download: Troubleshooting Manual
IBM Tivoli Monitoring 6.2.3 FP1 Troubleshooting Manual (310 pages)
Troubleshooting Guide
Brand:
IBM
| Category:
Software
| Size: 2.19 MB
Table of Contents
Troubleshooting Guide
1
Table of Contents
5
Tables
15
About this Information
17
Monitoring Components
17
Chapter 1. Introduction to Troubleshooting
19
Sources of Troubleshooting Information
19
Problem Classification
19
Viewing the IBM Support Portal
20
Subscribing to IBM Support Notifications
20
Chapter 2. Logs and Data Collection for Troubleshooting
23
Appropriate IBM Tivoli Monitoring RAS1 Trace Output
23
Running Snapcore to Collect Information
23
Installing IBM Tivoli Monitoring on Red hat
23
Locating the Core File
24
Getting Dr. Watson Dumps and Logs
25
Kpccma.ras Files
25
Sources of Other Important Information
26
Chapter 3. Common Problem Solving
27
About the Tools
27
I am Trying to Find out What Software Is Supported
27
Workspaces Are Missing or Views Are Empty
28
Diagnosing that Workspaces Are Missing or Empty
28
Resolving Application Support Problems
29
Resolving Monitoring Server Problems
30
Resolving Monitoring Agent Problems
30
Status of a Monitoring Agent Is Mismatched between the Portal Client and Tacmd Command
31
Diagnosing that the Status of a Monitoring Agent Is Mismatched between the Portal Client and Tacmd Command
31
Resolving Monitoring Agent Problems
32
Resolving Monitoring Server Problems
32
The Portal Server Does Not Start or Stops Responding
33
Diagnosing that the Portal Server Does Not Start or Stops Responding
33
Resolving Database Problems - Missing Table or Portal Server Database
34
Resolving Database Problems - User ID and Password
34
Resolving Database Problems - Instance Not Started
35
Diagnosing that Portal Server Logon Fails
36
The Portal Client Does Not Respond
36
Diagnosing that the Portal Client Does Not Respond
36
Resolving Storage or Memory Problems
37
Resolving Client Configuration Problems
37
Historical Data Is Missing or Incorrect
38
Diagnosing that Historical Data Is Missing or Incorrect
38
Resolving Warehouse Proxy Connection Problems
39
Resolving Warehouse Proxy Agent Problems - Configuration
39
Resolving Warehouse Proxy Agent Problems - Connectivity
40
Resolving Summarization and Pruning Agent Problems
40
Resolving Persistent Data Store for Z/Os Problems
41
Historical Data Does Not Get Collected for some Monitoring Server Attribute Groups
43
A Situation Does Not Raise When Expected
43
Diagnosing that a Situation Does Not Raise When Expected
43
Resolving Situation-Specific Problems
44
A Reflex Automation Script Does Not Run When It Should
46
Diagnosing that a Reflex Automation Script Does Not Run When It Should
46
Resolving Format and Variable Problems
46
High CPU Usage on a Distributed System
47
Diagnosing High CPU Usage on a Distributed System
47
Resolving Situation Problems - Diagnostic Actions
48
Resolving Situation Problems - Corrective Actions
49
Resolving Firewall Problems - Diagnostic Actions
49
Resolving Firewall Problems - Corrective Actions
49
Resolving Oracle DB Agent Problems - Diagnostic Actions
50
Resolving Oracle DB Agent Problems - Corrective Actions
50
Chapter 4. Tools
53
Trace Logging
53
Log File Locations
53
Location of Log Files for the IBM Tivoli
55
Installation Log Files
57
Upgrading from Tivoli Distributed Monitoringtivoli Log File
59
Reading RAS1 Logs
60
Setting Traces
61
Setting the Trace Option for the Tivoli
68
Dynamically Modify Trace Settings for an IBM Tivoli Monitoring Component
71
Using the IBM Tivoli Monitoring Service Console
73
Starting the IBM Tivoli Monitoring Service Console
74
Blocking Access to the IBM Tivoli Monitoring Service Console
74
Displaying Portal Server Tasks in the Command Prompt
75
Kfwsqlclient Utility
75
Clearing the JAR Cache
76
Using the UAGENT Application
77
Pdcollect Tool
77
Ras1Log Tool
78
Backspace Check Utility
78
Build TEPS Database Utility
79
IBM Tivoli Monitoring Operations Logging
79
Windows and UNIX Systems
79
Z/Os Systems
80
Itmsuper
81
Chapter 5. Installation and Configuration Troubleshooting
83
Frequently Asked Questions
83
General Installation Frequently Asked Questions
83
Windows Installation Frequently Asked Questions
83
UNIX-Based Systems Installation Frequently Asked Questions
84
Frequently Asked Questions for UNIX-Based Systems Installation
85
General Installation Problems and Resolutions
86
Agent Builder Application Support Is Not Displayed in Listappinstallrecs Output if It Is Manually Installed Without Recycling the Monitoring Server
86
Debugging Mismatched Application Support Files
87
Startup Center Fails to Reset the Sysadmin Password on the Hub Tivoli Enterprise Monitoring Server Configuration Panel
87
Startup Center Fails to Create the Tivoli Warehouse Database and User
87
On UNIX Systems, a New User Is Not Created or a
87
You Use a Non-Root User to Install Warehouse Proxy Agent and Tivoli Enterprise Portal Server
87
On Windows Systems, a Tivoli Monitoring Warehouse DSN Is Not Created in the Startup Center
87
Startup Center Fails to Test DSN with Database Connectivity
87
Startup Center Shows some System Types as "Unknown Operating System
88
Tivoli Enterprise Monitoring Agents
88
Upgrade SQL File Not Found When Installing Application Support on the Standby Hub
91
Many Files in the First Failure Data Capture Log Directory
92
Monitoring Agents Fail to Start after Agent Support or Multi-Instance Agents Are Installed
92
Incorrect Behavior after an Uninstallation and Re-Installation
93
Where Remote Deployment of Agents Is Not Supported
93
Application Support Installer Hangs
93
An Agent Bundle Is Not Visible from the Tivoli Enterprise Portal
93
Agent Management Services Fails after Deployment on Linux Itanium and Xlinux with Kernel 2.4 Systems
94
Watchdog Utility Requires Windows Script Host 5.6
94
Unable to Deploy Monitoring Agents from the Tivoli Enterprise Portal
94
Installing Application Support with a Silent Installation Response File Fails
94
Unable to Run Gsk7Ikm.exe
95
Cq_*.Log Files Appear
95
SPD: Installing a Bundle on the Wrong Operating System, Architecture, or Kernel
95
Installing a Software Package Block (SPB) on Top of an Existing, Running IBM Tivoli Monitoring Agent
96
Problems with the SPB File
96
Installation was Halted and Receive Message about Active Install
96
Receive an Install.sh Error When Installing Two Components or Agents in the same Installation Directory
96
When Attempting to Install IBM Java 1.5.0 on Windows 64 Bit System Nothing Happens
96
Backup Failure Message During a Remote Monitoring Server Upgrade
97
Remote Configuration of Deployed Monitoring Agent for DB2 Agent Fails
97
Monitoring Server Cannot Find Your Deployment Depot
97
The Agent Installation Log Shows Error AMXUT7502E
98
Failure Occurs When Sharing Directories for the Agent Deploy Depot
98
You Receive a KFWITM290E Error When Using Deploy Commands with a Z/Os Monitoring Server
98
Running Deployment in a Hot-Standby Environment
98
Lcfd Log File
98
Difficulty with Default Port Numbers
99
Selecting Security Validation User Displays a Blank Popup
99
When Installing a Monitoring Agent on Top of the Systems Monitor Agent, You Receive an Error
99
Some Rows Do Not Display in an Upgraded Table
99
The Monitoring Server and Portal Server Automatically Start after Running Application Support Installer
100
Errors Occur During Installation of Event IBM Tivoli Monitoring Event Forwarding Tool
100
Missing LSB Tags and Overrides Warning Message at the End of Installation
100
Self-Describing Capability
100
Windows Installation Problems and Resolutions
102
On Windows Systems, the Installation Fails Randomly When Installing Different Features
102
Problems that Are Cleared by Rebooting the Windows System
103
When Installing and Configuring the Tivoli Enterprise Monitoring Server on Windows Server 2008, a Number of Popups and Errors Occur
103
After an Upgrade, the Tivoli Enterprise Portal Server Is in the 'Stop Pending' State and Cannot be Manually Started
104
When Running the Setup.exe, an Unknown Publisher Error Message Displays
104
The Error "Could Not Open DNS Registry Key" Occurs
104
Agent Not Connecting to Tivoli Enterprise Monitoring Server
104
Installshield Displays the Error "1607: Unable to Install Installshield Scripting Runtime" During Installation on Windows from a Network-Mounted Drive
105
Installation on a Windows 2003 Server Fails with Error Number: 0X80040707
105
Extracting the Nls_Replace Script Causes Remote Deployment to Fail
105
Upgrade Tool Deploys Agent to the Wrong Directory
105
Deploying an Agent Instance Gives a KUICAR020E Error
106
Uninstallation Is Not Available for Application Support on Windows Systems
106
Problems Installing Directly from the .Zip File
106
Installation Hangs or Loops after Presenting Initial Splash Screen
106
Unable to Discover Systems Within a Specified IP Range When Running the Startup Center from Eclipse.exe
106
UNIX-Based System Installation Problems and Resolutions
106
Self-Describing Capability Might be Overwritten by UNIX Monitoring Server Application Support
107
On a RHEL6 64-Bit System, the Tivoli Monitoring Installer Fails with Errors
109
Application Agent Remote Deployment on Workload Partition Fails
109
Message Is Received about the Korn Shell after Running the Install.sh File
110
AIX Stat_Daemon Memory Leak
110
Manage Tivoli Enterprise Monitoring Services Does Not Start on AIX V6.1
110
UNIX and Linux Install.sh Command Fails with
111
Error Code: 99 and Error Code: 4
111
Receive KUIC02101W Error
111
Receive JVMDG080 or JVMXM012 Java Errors
111
On HP-UX Systems, Where the Host Name Does Not Equal the Nodename, the Upgrade Installation Fails to Stop Running Processes
112
EIF Slot Customization Does Not Work on Upgraded Zlinux Systems
112
Running of the Kfwsqlclient Binary Fails on Linux and AIX Systems
112
Failed to Attach to the DB2 Instance Db2Inst1 ERROR: Unable to Create TEPS, Return Code
112
Installation on SLES9 Terminates with Install.sh Failure:kci1008E Terminating
113
Command Line Interface Program of the Application Support Installer Is Not Currently Available
113
Silent Installation on UNIX-Based Systems Returns an Encryption Key Setting Error
113
The Error "Unexpected Signal: 4 Occurred at Pc=0Xfec3Fde4" Occurs During Installation
113
And See the Following Error: "KCI1235E Terminating
113
Terminating ... Problem with Starting Java Virtual Machine
113
Installation on the Linux S390 R2.6 64-Bit Operating System Fails with the Message "LINUX MONITORING AGENT V610Rnnn Unable to Install Agent" Where Nnn Is the Release Number
114
Troubleshooting Z/Os-Based Installations
114
Tivoli Monitoring Z/Os Initialization Checklist
114
Z/Os-Based Installations Problems and Resolutions
122
Uninstallation Problems and Workarounds
125
Unable to Uninstall Multi-Instance Agent from a Managed System on Windows 64Bit
126
Prompted for .Msi File During Uninstallation Process Started from 'Add/Remove Programs' on Systems with V6.2.2 Installed
126
Uninstallation Is Blocked by Another Process that Is Using the IBM Tivoli Monitoring Eclipse Help Server
126
Uninstallation of an Agent Produces Help Errors
126
Uninstallation of an Agent Occurring more than Once Stops the os Agent
127
After Uninstallation, Tivoli Enterprise Monitoring Server Folder Is Not Deleted
127
Removing a Failed Installation on Windows
127
Incorrect Behavior after an Uninstallation and Reinstallation
131
Tivoli Data Warehouse Database Does Not Uninstall
131
The Agent Installation Log Shows Error AMXUT7512E
131
Prompted to Uninstall a Database that was Not Running During Uninstallation
132
Uninstall os Command
132
Chapter 6. Connectivity Troubleshooting
133
Cannot Log on to the Portal Server
133
Cannot Log in to the Tivoli Enterprise Portal Server
133
Cannot Connect to the Portal Server
135
Cannot Connect to Tivoli Enterprise Portal Server
137
Cannot Launch the Portal Client on Windows XP after Installation (Message KFWITM215E)
138
Portal Server Is Initializing and Is Not Ready for Communications
139
Portal Server Is Unavailable During a Portal Client Work Session
139
Portal Server Does Not Start after Installation
139
Portal Server Is Not Connecting with the Hub Monitoring Server
139
The Tivoli Enterprise Portal Server Does Not Start after Installation
139
DB2 Errors When Opening a Tivoli Enterprise Portal Workspace
140
Control Interface Publishing
140
A Monitoring Process Fails to Start on Linux or UNIX after Changing a .Profile for Root
141
Heartbeat Issues When Running on a Linux Guest Using Vmware
142
Chapter 7. Portal Client Troubleshooting
145
Cannot Select the Create New Group Icon Within the Object Group Editor
145
Cannot Load Product Configuration Data after Changing Warehouse Database from Oracle to DB2 on Linux or UNIX
145
Data in the Tivoli Enterprise Portal Is Missing and You Receive an Error
145
Javawebstart Tivoli Enterprise Portal Fails to Display Help Screens
145
Client Allows You to Save a Situation with an Invalid Character
146
Tivoli Enterprise Portal or the Browser Displays the Yen Symbol as a Backslash in Japanese
146
Using an Administrator Name with Non-Latin1 Characters, Cannot Log Onto the Tivoli Enterprise Portal
146
Non-ASCII Characters Are Not Accepted in the User ID or the Distinguished Name Field
146
The Tivoli Enterprise Portal Desktop Does Not Work When Exporting DISPLAY
147
Some Attribute Groups Showing a Different Name in the Tivoli Enterprise Portal
147
Monitoring Agents Show in an Unexpected Position in the Navigation Tree
147
Tivoli Enterprise Portal Desktop Called through Java Web Start Does Not Work Properly after Adding Agents Support for Tivoli Enterprise Portal Server
149
Receive a Loading Java TM0 Applet Failed
149
Tacmd Createuser Output Indicates that the Path to the Java Home Directory was Not Found
149
Cannot Launch the Tivoli Enterprise Portal Help
150
On an Active Directory Server, Sysadmin Cannot Logon to the Tivoli Enterprise Portal Client
150
Several Enterprise Workspaces Are Returning an
151
Error,Sql1_Createrequest Failed, Rc=350
151
Error, Kfwitm217E:request Error,Sql1_Createrequest Failed, Rc=350
151
You Cannot Paste Non-ASCII Characters in the Situation Editor
151
Situation Editor Cannot Display Advanced Advice Help Files
151
After Acknowledging a Situation Event and Selecting the Link for that Situation, You Might Receive a Message
151
Installation Logs
151
Password Problem Using the LDAP Security Option on Active Directory System
152
There Is a Memory Leak in the Tivoli Enterprise Portal Browser Client When the Number of Workspace Switches Increases
152
Help Index and Search Text Entry Fields Are Disabled
152
Java Exception Logging Onto the Tivoli Enterprise Portal from a Browser
152
On Linux, IBM Tivoli Enterprise Monitoring Agent
152
On Linux, IBM Tivoli Enterprise Monitoring Agent Topics Do Not Display in the Help Contents or Index Tabs
153
Navigator Items Are Listed in an Unexpected Order
153
Clicking on the Timespan Icon for One View Brings up the Data for Another View
153
Heapdumps and Javacore Files Are Placed on Desktops When Running in Browser Mode
153
Java Errors Occur with the IBM V1.4.2 JRE
155
Web Portal Client Does Not Work with Sun JRE
155
Tivoli Enterprise Portal Has High Memory Usage and Poor Response Time
156
Tivoli Enterprise Portal Has High Memory Usage
156
Data Is Not Returned to the Portal Client
157
Directdraw Thread Loops Infinitely Causing Poor Portal Client Performance
157
Workflow Editor Is Disabled and the Following Tools Do Not Display: Event Console, Graphic View, Edit Navigator View (Navigator View Toolbar)
158
Situations Are Not Firing
158
Historical UADVISOR Situations Are Started on the Agent if Historical Collection Is Configured to Collect Data
158
At the Bottom of each View, You See a Historical Workspace KFWITM217E Error
159
Installation of Situation Data Fails Due to I/O on VSAM Data Sets
159
Kshsoap Client Fails Because of Missing Libraries on UNIX-Based Systems
160
Category and Message Field of the Universal Message Does Not Accept DBCS
160
An Error Occurs When Remotely Removing an Instance on Windows
160
Agents Display Offline in the Portal Client but Fire Situations and Agent Logs Report that They Are Running
161
Navigator View Sorts Erratically When You Remove Multiple Managed Systems Simultaneously
161
Multiple Events that Occur at the same Time Are Loaded too Slowly
161
Desktop Client Performs Poorly after Installing Language Packs for IBM Tivoli Monitoring
161
Existing OMEGAMON Product Imagery Displays after Upgrading to IBM Tivoli Monitoring V6.1
162
The Warehouse Proxy Agent Started, but Does Not Appear in the Managed System Status List on the Tivoli Enterprise Portal
162
Cannot Start or Stop Agents from the Navigator View
162
Cannot Load a Ws_Pres.css File in Order to Select a Language Other than English
163
Chapter 8. Portal Server Troubleshooting
165
Performance Impacts of the HTTP and HTTPS Protocols
165
Users Who Run the IBM HTTP Server Do Not Have Permission to the Content Directory
165
Tacmd Exportworkspaces or Importworkspaces Receives an out of Memory Error
165
The Portal Server and Warehouse Proxy Agent Fail to Connect to the Database on a 64-Bit Windows System
166
Failed to Log on as Sysadmin with Portal Server LDAP Enabled
166
On AIX Systems, Newly Created Users with Auto-Expire Passwords Cause Installation Failures
166
Linux Portal Server Unable to FTP Catalog/Attribute Files
166
Upgrading the Tivoli Enterprise Portal Server Takes a Long Time
166
Running the Tivoli Management Services Discovery Library Adapter, Results in a Book that Does Not Contain the Fully Qualified Host Name
166
Portal Server Performance Is Slow
167
Cannot Create a Tivoli Enterprise Portal Server Database
167
You Receive a KFW Error When a Query Is Sent to
168
More than 200 Managed Systems
168
Non-Hub Situations Are Not Associated at the Tivoli Enterprise Portal Server Level
169
Starting and Stopping the Eclipse Help Server
169
Non-Root Stopping or Starting Agents Causes Problems
169
Root Password Is Not Accepted During Non-Root Tivoli Enterprise Portal Server Configuration
169
Corba User Exception Is Included in the Portal Server Log When Creating Situations
170
Stopping or Starting the Ewas Subcomponent of the Portal Server
170
Chapter 9. Monitoring Server Troubleshooting
171
Messages Related to the Index File Are Displayed When the Agent Fails Back to a Remote Monitoring Server
171
A Generic RPC Communications Error Is Received When Issuing a Long-Running Tacmd Execute Command
171
Troubleshooting Monitoring Server Problems on Distributed Systems
171
The CT_GET Request Method Fails in SOAP
172
Monitoring Server
172
Exposure of Passwords in the Clear
172
Receive a Seeding Failed Message
172
High Monitoring Server CPU after Restarting with Warehouse Proxy Agents Configured
172
Upgrade Inconsistency between the History and Object Windows
173
Attribute Groups Started for Collection on the Managed Systems Should Not be Available on the Monitoring Server List
173
To Decrypt a Password, KDS_VALIDATE_EXT='Y' Is Required
174
Remote Tivoli Enterprise Monitoring Server Consumes High CPU When Large Number of Agents Connect
174
Unable to Start the Tivoli Enterprise Monitoring Server after the Kdsmain Process Is Terminated Abnormally
174
THRESHOLDS.XML and Tivoli Enterprise Monitoring Server Table Not Cleaned When Managed System Override Is Removed
175
Situations Fail to Trigger for Attributes by Applying Group Function
175
Monitoring Server Application Support Completes All Seeding Functions but Might Crash as the Program Is Exiting
175
Tacmd Login Fails When Monitoring Server Is Configured with LDAP Authentication
176
Some Agents Are Displayed in the Service Console List that Are Not Accessible from that User Interface
177
Tacmd Login Fails after Hub Monitoring Server Is Recycled
177
Tacmd and SOAP Are Not Able to Connect
178
The System Crashes When Attempting a Bulk Import or Export Command
178
Monitoring Server Fails to Start, but then Does after a Reboot
178
Remote Monitoring Server Lost Connection to the Hub and All Agents Display Offline
179
After the Set Timeout, the Tivoli Enterprise Monitoring Server Is Still Pending
179
Providing the Wrong Path to Configuration Files During LDAP Configuration Causes the Tivoli Enterprise Portal Login Window to Hang
179
Crash on Linux Remote Monitoring Server During Hub Failover to Hot Standby
180
HUB Tivoli Enterprise Monitoring Server Quiesce Prevents the Display of the Data Collected by the Attached Tivoli Enterprise Monitoring Agents
180
During Installation of a Remote Tivoli Enterprise Monitoring Server on a Windows System, the Agent Support Is Applied, but Fails
180
Using a Deploy Group with Addsystem or Updateagent Commands
181
Tivoli Enterprise Monitoring Server Requires Restart if You Issue Itmcmd Server Stop/Start Commands When You Are Already Logged on
181
Log Indicates Hub Monitoring Servers Are down When They Are up
181
The Platform View in the Manage Tivoli
182
As Running as 64 Bit Applications
182
As a 32 Bit Application, but My Agents Are Shown as Running as 64 Bit Applications
182
Tivoli Enterprise Monitoring Server Does Not Release Memory after Running a Large SQL Query
182
SQL Queries with more than 200 or Predicates Do Not Complete
182
Tivoli Enterprise Monitoring Server Aborts Unexpectedly When Exiting the Telnet Session Used to Start It
183
KCIIN0084E Timeout Appears While Waiting for Tivoli Enterprise Monitoring Server to Start on AIX
183
In a Hot Standby (FTO) Environment, Commands to a Mirror Hub Might Not Return Hub Records after Reconnection
183
A Deleted Object Is Redisplayed When Two Hot Standby (FTO) Hubs Reconnect
184
Troubleshooting Monitoring Server Problems on Z/Os Systems
184
Receive Program KDFCINIT and Program FAXCMON Messages
184
Kppllist KLVST001 CANDLE ENGINE INITIALIZATION ERROR(S), ABEND U0012' in the RKLVLOG at Startup
185
KDS Parameters Not Generated from the Batch Parm Deck
185
Cannot Encrypt Text. a Call to CSNBSYE Failed. Cannot Encrypt Contents of Keyfile
186
Authorized (RKANMODL) CSV028I - ABEND 306-0C" Occurs in the Z/Os Monitoring Server RKLVLOG During Startup
186
The Error "KLVSQ000 Carved Mode in Effect for Extended Storage" Occurred in the RKLVLOG During Startup
186
Error Message 'KDSMA013 OPEN VTAM for
187
(CANSDSST Default)
187
Chapter 10. Monitoring Agent Troubleshooting
189
Command-Line Interface
189
OS Agents
189
Linux os Agent Fails to Start
190
OS Agent Start Command Fails
190
Specific Events Are Not Monitored by the Windows os Agent
190
Take Action Commands and Reflex Automation
190
Warehouse Agents
191
Unable to Configure the Warehouse Proxy Agent with Modified Parameters from the Tivoli Enterprise Portal GUI
192
Workspaces
192
A Workspace View Is Showing an Error
192
Local History Migration Tools Move the Agent Operation Logs to Multiple Agent History Locations
193
Unreadable Tool Tip Information for Available EIF Receivers List of the Situation Editor
193
32-Bit Agent Builder Agent will Not Start on 64-Bit Windows with System Monitor Agent-Installed os Agent
193
Unable to Locate the File Name of an Exported Situation that Begins with Numerals
194
Tivoli Enterprise Portal Data for UNIX os and Linux os Agents Is Not Updated after Stopping the Disk
194
Testing the Connection to the Tivoli Data Warehouse Database Is Valid Even with an Invalid Password
194
Configured Non-Root User Agent Starts up as Root
194
Large Historical Collections Slow Monitoring Agents
194
Unable to Access History Collection Configuration for any Agent
194
Agent Names and Icons Are Displayed Incorrectly
195
64 Bit Monitoring Agents Are Not Started
195
Errors in the Configuration Xml File
195
Subnode Limitations for Autonomous Function
196
Binary Path Attribute of the Windows os Agent Does Not Show a Value
197
Installing Pre-V6.2.1 Monitoring Agent for Windows os Onto a V6.2.1 or Later Monitoring Server Inadvertently Unconfigures the Monitoring Server
197
OS Agent Restarted Unexpectedly on Heavily Loaded Systems
197
Calendar Entries Overlap
198
Receive an Error When Deploying an System Service Monitor Agent
198
The Agent Service Interface Is Not Globalized
198
Some Attribute Group Names Are Unintelligible from the History Collection Configuration Window
198
History Collection Fails to Display the most Recent 24 Hours of Data
198
Situations with Attributes from more than 1 Group Not Supported with Autonomous Agent
199
Failure When Importing Situation Xml File Edited with Wordpad
199
Printer Details of Another System Are Displayed on the Tivoli Enterprise Portal
199
CTIRA_MAX_RECONNECT_TRIES Environment Variable Is Now Obsolete
199
Agent Goes Offline after Removing History Path
200
Override Button Is Not Present for a Situation
200
Agent's Management Definition View Columns Are Not Showing Data
200
There Is a Situation Distribution Discrepancy if There Is a Hub Monitoring Server Outage When One or more Remote Monitoring Servers Remain Active
200
Installing V6.2.2 Agent Application Support on a Monitoring Server for a Prior Release Causes Agents to Fail
200
Installing Backlevel Windows os Agent on Existing Environment Causes Monitoring Server Not to Start
200
SNMP Trap Sendto Fails
201
Situation Overrides Cannot be Used to Disable Situations on Specific Systems at Specific Times
201
Situation or Calendar Name in Thresholds.xml File Appears Incorrect
201
BAROC File Is Missing for IBM Tivoli Monitoring 5.X Endpoint Situations
201
The Target Host Name, Platform, and Version Information Is Not Displayed for the Deployment Status in the CLI or the Workspace
202
Agent Upgrade and Restart Using Non-Root
202
After Installing and Configuring a Monitoring Agent, It Fails to Start
204
Situation_Fullname Slot Missing for Delete Events
204
Logs Are Using the Situation ID String Instead of the Display Name
204
If a Managed System List Is Removed for a Situation, the Situation Stops
205
Descriptions Are Not Displayed for Default Situations
205
Agent Configuration Failed on Remote Deployment While Using Single Quotes for Configuration Properties
205
New Attributes Missing
205
Unable to Receive Summarized Data for the Last Hour in the Tivoli Enterprise Portal
206
Summarization for CCC Logs Is Not Allowed
206
Receive Errors When Modifying the JAVA HEAP SIZE for the Summarization and Pruning Agent
206
When Associating Situations, They Fire, but Cannot be Viewed
206
The Summarization and Pruning Agent Fails When Processing an Index Created in a Previous Release of the Product
206
Summarization and Pruning Agent Schedule Not Affected by Daylight Saving Time
207
Attribute Names Must be Kept under 28 Characters Long
207
Agent Deployment Operations Are Not Completing before the TIMEOUT Expires
207
Resolutions for Agent Deployment Operations
207
Deploy Cannot Tell if the Installation Failed
208
An Agent Does Not Display in the Portal Client or in the Output from the Listsystems Command
208
One Monitoring Agent's Workspaces Are Listed under Another Agent Node on the Portal Client
210
Issues with Starting and Stopping an Agent as a Non-Administrator User
211
UNIX-Based Systems Log Agent was Deployed, Configured, and Started but Returns the KFWITM290E Error
211
KDY1024E Error Is Displayed When Configuring the Run-As User Name for an Agent
211
Interface Unknown Messages in Ras1 Logs
211
When Upgrading a System Service Monitors Agent from 3.2.1 to 4.0, Receive KDY3008E Message
212
The Tivoli Data Warehouse Fails and You Either Lose Data or Have Memory Problems
212
Error List Appears in Warehouse Logs
213
When Configuring the Monitoring Agent for Sybase and the Warehouse Proxy Agent, Receive Message to Use Candlemanage
214
Listsit Command with the Type Option Fails with a KUIC02001E Message on Japanese Systems
214
Creating a Situation from a Group Member Does Not Copy the Distribution List
214
A Changed Situation Name Does Not Show up
214
New Agents Do Not Display in the Portal Client Navigator View
214
An Agent Displays Unavailable in the Portal Client
214
CTIRA_HOSTNAME Has no Effect on Log File Names
215
The Summarization and Pruning Agent and the Warehouse Proxy Agent Do Not Work with DB2
215
Fix Pack
215
An Error of 'Can Bind a LONG Value Only for Insert' Appears
215
Errors in Either the Warehouse Proxy Agent or Summarization and Pruning Agent Logs
215
Receive a Message Saying that the Statement Parameter Can Only be a Single Select or a Single Stored Procedure
215
Custom Defined Workspace Views Do Not Handle Symbol Substitution as Expected
215
Unresolved Variables in Custom Queries
216
A Message Appears after Accepting the License
217
Adding Agent Help Files Requires a Restart of the Eclipse Help Server and the Tivoli Enterprise Portal Server
218
Unable to Create Historical Collection Directory for Ud:db2Inst1
218
Receive a Large Amount of Data Back from the Warehouse for a Baseline Command
218
Chapter 11. Command Troubleshooting
219
On Solaris 8 Operating Systems, Checkprereq Processes Do Not Complete
219
Situations Deleted from the CLI Are Still Listed on Tivoli Enterprise Portal Situation Editor
219
The Tacmd Addbundles Command Returns an Unexpected KUICAB010E Error Message
219
Tacmd Removebundles Command Returns Unnexpected KUICRB010E Error Message
219
Tacmd Executecommand Command Run against Subnode Fails
220
The Krarloff Command Returns an Error Message
220
Unexpected KUIC02013E Error Message
220
Missing Options for Login -Stdin Results in Unexpected Behavior
221
A System Error Occurs with the Tacmd Editsystemlist -E Command
221
Problem Running the Tacmd Listsystemlist -D Command on Linux Systems
221
Commands with Embedded Single Quotation Marks Fail
222
Tacmd Exportnavigator -O Not Behaving Correctly
222
TACMD Xxxxaction Commands Fail on Japanese Systems
222
Overrides Set against an Agent Cannot be Deleted from the Command Line
222
Tacmd Listsit -M UX Managed System Gives no Result
222
Receive a Busy Monitoring Server Message When Using the Getfile, Putfile, or Executecommand Commands
223
Reconfiguring an Agent and then Getting the Deploy Status Yields a Port Number Message
223
Tacmd Getfile or Putfile Command Is Failing
223
Temporary Files Remain When Tacmd Getfile or Putfile Is Interrupted
223
Receive an Outofmemory Exception When Using the Import or Export Commands
224
The Suggestbaseline or Acceptbaseline Commands Fail
224
Problems with Take Action Commands and Curly Brackets
224
When Configuring the Monitoring Agent for Sybase and the Warehouse Proxy Agent, Receive Message to Use Candlemanage
224
Listsit Command with the Type Option Fails with a KUIC02001E Message on Japanese Systems
224
Non-English Characters
225
Addbundles Command Times out
225
Createnode Command Fails
225
Tacmd Suggestbaseline Minimum, Maximum, and Average Function Values Are Ignored
225
Tacmd Suggestbaseline Command Receives an Error
226
When Using the Listsystems Command, the Last Two Digits for the Version Appear as 'XX
226
The Command Tacmd Restartagent Fails if the Agent Is Already Stopped
226
Starting, Stopping or Recycling Agents Fails on Windows 2000 Systems
227
You Receive a Message When Using a Tacmd Command Related to Agents
227
You Receive a Message When Trying to Use the Tacmd Maintagent Command
227
When Running Createnode from a Monitoring Server in a Different Domain
227
Take Action Commands Do Not Work if Unrequired Values Are Left Blank
228
When Run from a Navigator Item or from a Workspace View
228
Corrupted Tacmd Responses Are Displayed in the Command-Line Interface
228
The Listsystems Command Consumes High CPU in Enterprise Environments
229
Improving Tacmd Command Response Time When Using Vmware
229
The Addsystem Command Fails with Error Message KUICCR099E
230
The Tacmd Getdeploystatus Command Is Not Returning Status Return Codes
230
Tacmd Createsit Does Not Send Errors if You Mistype the Name of an Attribute
231
Server Name
231
When Using the Viewuser Command, You Receive a Message that an Option Is Repeating
231
Commands Fail When a Situation Name Consists of Characters
231
Tacmd Addsystem Fails if Agent Already Exists
231
Installing an Exported Agent Bundle Using Install.sh Causes an Error
232
The Addbundles Command Fails
232
The Exportbundles Command Does Not Work for Patches
232
Chapter 12. Performance Analyzer Troubleshooting
233
Enabling Logging for the Agent
233
Enabling Logging for the Monitoring Portal
234
Installation and Configuration Issues
234
Problems after Upgrading
235
Interface for Tivoli Enterprise Portal Fails When Downloading Tasks List
236
When Tasks Are Started and When You Should See Data in the Workspaces
236
No Data Is Displayed in the Workspaces
237
The Tivoli Performance Analyzer Workspaces Are Not Available or Not Displayed
237
No Chart Is Visible on the Forecast Details Workspace
237
Workspace Shows Database Errors Indicating that some Tables or Views Are Missing
237
Nonlinear Tasks Take too Long to Complete
238
Agent Never Connects to the Monitoring Server
239
The Tivoli Enterprise Monitoring Server Does Not Restart after Installation of Domain Support
239
Utilities for Backing up the Database
241
Chapter 13. Database Troubleshooting
241
Data Loss Prevention
241
Backing up the Database for Recovery Purposes
241
Restoring the Original Database Contents
241
If You Modify Your Password or if It Expires
241
DB2 Purescale Environment
242
Installation
243
Windows Portal Server Cannot Connect to the Database
243
Oracle Problem with JDBC Drivers Prior to 11.1.0.7
244
Database Contents Are Incorrect after Installation
244
After Upgrading to DB2 UDB Version 8.1 Fix Pack 10
245
Using DB2 V8.1, Warehouse Proxy Agent Crashes
245
Using DB2 V9.1 for Z/Os, Warehouse Proxy Agent Encounters a Large Number of Disconnections
245
Historical Data Is Not Warehoused
246
Historical Data for Logs Is Incorrect
246
Warehouse Proxy Agent or Summarization and Pruning Agent Fails Due to DB2 Transaction Log Full
246
Incorrect Data Is Collected in the Warehouse for Filtering if Using a Wildcard
246
Too Much Historical Data Is Collected
247
Warehouse Proxy Agent Failed to Export Data
247
There Are ORACLE or DB2 Errors in the Khdras1.Log File
247
To Perform Operation "CREATE BUFFERPOOL SQLSTATE=42502
248
Chapter 14. Event Synchronization Troubleshooting
249
Event Synchronization Installation and Configuration Troubleshooting
249
Errors Occur During Installation of IBM Tivoli Monitoring Event Synchronization
249
Start after Configuring the Probe to Use Monitoring Rules
249
Netcool/Omnibus Integration Troubleshooting
250
Log Files for Netcool/Omnibus Event Synchronization
250
Monitoring Server to Netcool/Omnibus
251
Resolving Problems Sending Events to
251
Event Status Updates in Netcool/Omnibus Are Not Forwarded to Tivoli Monitoring
254
Or Other Attributes Set by the IBM Tivoli Monitoring Probe Rules
257
Monitoring Events in Netcool/Omnibus Do Not Have Expected Values
258
The Event's Severity Is Changed Back to Its Original Severity
259
Tivoli Enterprise Console Integration Troubleshooting
260
General Event Synchronization Troubleshooting
260
Information from the Command Line Does Not Work
260
Tacmd Refreshtecinfo -T All Shows no Results on Console
261
Changing the TCP/IP Timeout Setting on Your Event Server
261
Chapter 15. Tivoli Common Reporting Troubleshooting
263
Locations of Log Files
263
Java out of Memory Error after Installation
263
Reporting 2.1.1 on 64-Bit AIX 6.1 Results in Error DPR-ERR-2056
264
Displaying Data for Situations History Report Results in Error
265
Date and Time Format in IBM Tivoli Monitoring os Agents Reports Not Localized
265
Prompted to Select Report Type When Installing Reports with CLI
265
Cognos Query Studio Displays Japanese Text Within the Thai Web Browser
265
Tivoli Common Reporting Tool Displays Strings that Are Not Translated
265
The Generated Report Displays an Incorrect Date and Time Format
265
The Generated Report Does Not Display Report Legend
266
Receive a 'Statement Is too Long' Error Message When Running a Report
266
Running COGNOS Reports against a DB2 Database Is Slow
266
Cognos Reports Are Displayed as a Blank
266
You Are Missing Drivers after the Tivoli Common Reporting Installation
266
Documentation for the Base Agents
267
The Report Fails to Generate Because the SQL Query was Not Valid
267
Message "SQL Statement Does Not Return a Resultset Object" Displayed
268
Your Report Fails to Generate with Unexpected Error Messages Displayed
268
The Generated Report Displays the Message "SQL Error
269
The Report Fails with a SQLSTATE:22003 Arithmetic Overflow Error
269
No Data Is Plotted in Graph, or some Columns in the Table Are Blank
270
The Generated Report Displays the Message "The Requested Data Is Not Available
271
You Receive the Message "Servername Is Unknown Host
271
You Receive the Message "Empty Data Set
272
Chapter 16. Tivoli Audit Facility Troubleshooting
273
Audit Log Workspace Does Not Display Records before the Latest Component Startup
273
Audit Log Workspace Shows Only 100 of the most Recent Audit Records
273
IBM Tivoli Monitoring Processes by Operating System
275
Appendix. IBM Tivoli Monitoring
277
Documentation Library
277
IBM Tivoli Monitoring Library
277
Documentation for the Base Agents
278
Related Publications
279
Other Sources of Documentation
279
Support Information
281
Notices
285
Glossary
289
Index
303
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