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Conventions The following conventions are used in this manual: WARNING: Indicates a potential for personal injury. CAUTION: Indicates a potential loss of data or damage to equipment. IMPORTANT: Indicates information that is important to know for the proper completion of a procedure, choice of an option, or completing a task. The following typographical conventions are used in this document: Book titles, directory names, file names, path names, and program/process names are shown in italics.
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Acer-authorized Service Providers: The Acer office may have a different part number code than those given in the FRU list in this service guide. A list must be provided by the regional Acer office to order FRU parts for repair and service of customer machines. Downloaded from www.Manualslib.com...
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CHAPTER 1 Hardware Specifications Features........1-5 Operating System .
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LCD Inverter (not available with this model) ... . 1-34 Display Supported Resolution (LCD Supported Resolution) 1-35 Graphics Controller ....... . 1-35 Display Supported Resolution (GPU Supported Resolution) 1-35 Bluetooth Interface (not available with this model) .
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Using the LAN MAC EEPROM Utility ....2-27 Crisis Disk Recovery ....... . 2-28 CHAPTER 3 Machine Maintenance Procedures Introduction .
Dual-channel DDR3 SDRAM support: up to 4 GB of DDR3 system memroy, upgradable to 8 GB using two soDIMM modules Display 14" HD 1366 x 768 pixel resolution, high-brightness (200-nit) Acer CineCrystal™ LED-backlit TFT LCD Mercury-free, environment-friendly 16:9 aspect ratio...
Battery life: 3.5 hours ® ENERGY STAR Input and Control Keyboard 86-/87-/91-key Acer AC4T_A10B keyboard with international language support Touchpad Multi-gesture touchpad, supporting two-finger scroll, pinch, rotate, flip Media keys Media control keys (printed on keyboard): play/pause, stop, previous, next, volume...
Notebook Tour Figure 1-1. Opened Front View Table 1-1. Opened Front View Icon Item Description Acer Crystal Eye Web camera for video communication. (only for webcam certain models) Display screen Also called Liquid-Crystal Display (LCD), displays computer output (configuration may vary by model).
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Table 1-1. Opened Front View Icon Item Description Power indicator Indicates the computer's power status. Battery indicator Indicates the computer's battery status. 1. Charging: The light shows amber when the battery is charging. 2. Fully charged: The light shows blue when in AC mode.
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Figure 1-2. Closed Front View Table 1-2. Closed Front View Icon Item Description Microphone jack Accepts inputs from external microphones. Headphone/speaker/l Connects to audio line-out devices (e.g., ine-out jack speakers, headphones). 2-in-1 Card Reader Accepts Secure Digital (SD), MultiMediaCard (MMC). Note: Push to remove/install the card.
Figure 1-3. Top View Table 1-3. Top View Icon Item Description Acer Logo Acer Aspire 4739Z Logo Hardware Specifications and Configurations 1-13 Downloaded from www.Manualslib.com manuals search engine...
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Figure 1-4. Rear View Table 1-4. Rear View Icon Item Description Battery bay Houses the computer's battery pack. 1-14 Hardware Specifications and Configurations Downloaded from www.Manualslib.com manuals search engine...
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Figure 1-5. Left View Table 1-5. Left View Icon Item Description Kensington lock slot Connects to a Kensington-compatible computer security lock. Note: Wrap the computer security lock cable around an immovable object such as a table or handle of a locked drawer. Insert the lock into the notch and turn the key to secure the lock.
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Figure 1-6. Right View Table 1-6. Right View Icon Item Description USB 2.0 ports Connect to USB 2.0 devices (e.g., USB mouse, USB camera). Optical drive Internal optical drive; accepts CDs or DVDs. Optical disk access Lights up when the optical drive is indicator active.
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Figure 1-7. Base View Table 1-7. Base View Icon Item Description Battery bay Houses the computer's battery pack. Battery lock Locks the battery in position. Ventilation slots Enable the computer to stay cool, even after prolonged use. Battery release latch Releases the battery for removal.
Touchpad Basics Figure 1-8. Touchpad Move your finger across the Touchpad (1) to move the cursor. Press the left (2) and right (3) buttons located beneath the Touchpad to perform selection and execution functions. These two buttons are the equivalent of the left and right buttons on a mouse.
Using the Keyboard The computer has a close-to-full-sized keyboard and an embedded numeric keypad, separate cursor, lock, function and special keys. Figure 1-9. Keyboard Lock Keys Lock Keys The keyboard has three lock keys which can be toggled on and off. Lock key Description Caps Lock...
Windows Keys The keyboard has two keys that perform Windows-specific functions. Windows Logo key Application key Description Windows Logo Pressed alone, this key has the same effect as clicking on the Windows Start button; it launches the Start menu. It can also be used with other keys to provide a variety of functions.
Hotkeys The computer employs hotkeys or key combinations to access most of the computer's controls like screen brightness and volume output. Figure 1-10. Keyboard Hotkeys To activate hotkeys, press and hold the <Fn> key before pressing the other key in the hockey combination.
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Hot key Icon Function Description Volume down Decreases the sound volume. <Fn> + < > <Fn> + <Home> Play/Pause Plays or pauses a selected media file. <Fn> + <Pg Up> Stop Stop playing the selected media file. <Fn> + <Pg Dn> Previous Return to the previous media file.
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System Block Diagram Figure 1-11. System Block Diagram Hardware Specifications and Configurations 1-23 Downloaded from www.Manualslib.com manuals search engine...
Specification Tables Computer specifications Item Metric Imperial Dimensions Length 249 mm 9.96 in Width 342 mm 13.68 in Height 33.5 mm 1.34 in (front to rear) Weight (equipped with 2.17 kg with 6-cell battery 4.78 lbs with 6-cell battery optical drive, flash drive, and battery) Input power Operating voltage...
System Board Major Chips Item Specification Core logic Intel HM55 (Ibex-Peak) Package 27 x 25 mm (MAX), 1071-pin FCBGA Build-in Intel HM55 (Ibex-Peak) ATI Mobility RadeonTM HD 5470 (AMD Park XT); discrete AR8158L USB 2.0 Embedded in PCH Super I/O controller Intel Calpella Bluetooth Wireless...
CPU Fan True Value Table) Temperature (°C) Fan Speed (RPM) SPL Spec (dBA) Fan on = 45°C; Fan Off = 42°C 2350 Fan on = 50°C; Fan Off = 48°C 2800 Fan on = 58°C; Fan Off = 56°C 3100 Fan on = 63°C;...
Broadcom BCM57780 Package 48-pin QFN package Features Supports 10/100/1000 Keyboard Item Specification Type Acer AC4T_A10B keyboard Total number of keypads 86-US/87-UK/91-JP key Windows logo key Internal & external Plug USB keyboard to the USB port directly: Yes keyboard work simultaneously Features...
Super-Multi Drive Item Specification Vendor & HLDS Panasonic UJ890 Model name GT32N Performance With CD With DVD With CD With DVD Specification Diskette Diskette Diskette Diskette Transfer rate Sustained: Sustained: Sustained: Sustained: (KB/sec) Max 3.6 (24x) Max 11.08 (8x) Max 3.6 (24x) Max 10.8 (8x) Buffer Memory 1 MB...
Super-Multi Drive (Continued) Item Specification Vendor & Pioneer PLDS DVR-TD10RS DS-8A5SH Model name Performance With CD With DVD With CD With DVD Specification Diskette Diskette Diskette Diskette Transfer rate Sustained: Sustained: Sustained: Sustained: (KB/sec) - CD-ROM inside - DVD-R inside - CD-ROM inside - DVD-ROM 1.45...
Super-Multi Drive (Continued) Item Specification Vendor & Sony TSST AD-7585H TS-L633F Model name Performance With CD With DVD With CD With DVD Specification Diskette Diskette Diskette Diskette Transfer rate Sustained: Sustained: Sustained: Sustained: Max (KB/sec) 10.08Mbytes/sec - CD-ROM inside DVD-ROM Max 3.6 (24x) 1,571 inside 4,574...
LED 14.0” Item Specification Vendor & Model name AUO B140XW01 LG LP140WH4 Samsung LTN140AT01-G04 Chimei BT140GW01 Screen Diagonal (mm) 354.95 Active Area (mm) 309.4 x 173.95 Display resolution (pixels) 1366 x 768 Pixel Pitch (mm) 0.2265X0.2265 200 typ. (5 points average) Typical White Luminance (cd/m 170 min.
Bluetooth Interface (not available with this model) Item Specifications Chipset Data throughput Protocol Interface Connector type Supported protocol Bluetooth Module (not available with this model) Item Specifications Controller Feature Controller Camera Item Specification Vendor & Suyin 1.3MB Liteon 1.3MB Model HF1316, HF1315 09P2SF119, 10P2SF036 Type...
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Item Specification Features High-performance DACs with 97dB SNR (A-Weighting), ADCs with 90dB SNR (AWeighting) Meets premium performance requirements for Microsoft WLP 3.10 and future requirements will be effective since June 01’08 Ten DAC channels support 16/20/24-bit PCM format for 7.1 sound playback, plus 2 channels of independent stereo sound output (multiple streaming) through the front panel output 2 stereo ADCs support 16/20/24-bit PCM format recording...
USB Port Item Specification USB compliance level Universal Serial Bus 2.0 EHCI Number of USB port(s) Location 1 left side, 2 right side Output Current 1.05V HDMI Port Item Specification Compliance level HDMI1.3a Data throughput Up to 16.7 million colors Number of HDMI port(s) Location 1 left side...
System Power Management Item Specification Mech. Off (G3) All devices in the system are turned off completely. Soft Off (G2/S5) OS initiated shutdown. All devices in the system are turned off completely. Working (G0/S0) Individual devices such as the CPU and hard disc may be power managed in this state.
System LED Indicator Item Specification Lock Caps Lock on = Blue Caps Lock on = Blue System state Blue color on: System on Blue color and amber color off: System off Amber color on: S3 HDD access state HDD access active = Blue Wireless state Wifi on = Amber Power button backlight...
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System Interrupt Specification Hardware IRQ System Function IRQ0 System timer IRQ1 Standard PS/2 Keyboard IRQ8 System CMOS/real-time clock IRQ10 Intel® 5 Series/3400 Series Chipset Family SMBus Controller - 3B30 IRQ12 Synaptics PS/2 Port Touchpad IRQ13 Numeric data processor IRQ16 Atheros AR8152/8158 PCI-E Fast Etherent Controller (NDIS 6.20) Intel®...
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Hardware IRQ System Function IRQ95 Microsoft ACPI-Compliant System IRQ96 Microsoft ACPI-Compliant System IRQ97 Microsoft ACPI-Compliant System IRQ98 Microsoft ACPI-Compliant System IRQ99 Microsoft ACPI-Compliant System IRQ100 Microsoft ACPI-Compliant System IRQ101 Microsoft ACPI-Compliant System IRQ102 Microsoft ACPI-Compliant System IRQ103 Microsoft ACPI-Compliant System IRQ104 Microsoft ACPI-Compliant System IRQ105...
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Hardware IRQ System Function IRQ189 Microsoft ACPI-Compliant System IRQ190 Microsoft ACPI-Compliant System IRQ-2 Intel® HD Graphics 1-44 Hardware Specifications and Configurations Downloaded from www.Manualslib.com manuals search engine...
System Utilities BIOS Setup Utility This utility is a hardware configuration program built into a computer’s BIOS (Basic Input/Output System). The utility is pre-configured and optimized so most users do not need to run it. If configuration problems occur, the setup utility may need to be run. Refer to Chapter 4, Troubleshooting when a problem arises.
System BIOS Version: V1.04 VGA BIOS Version: ATI VERO12.036.000.003.039043 Serial Number: 123456789 Asset Tag Number: Product Name: Manufacturer Name: Acer UUID: 20D4DD9869FEDF11802C60EB698FC1A8 Figure 2-1. BIOS Information Table 2-1 describes the parameters shown in Figure 2-1. Table 2-1. BIOS Information Parameter...
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Table 2-1. BIOS Information (Continued) Parameter Description System BIOS Version System BIOS version VGA BIOS Version VGA (video graphics array) firmware version of system Serial Number Serial number of unit Asset Tag Number Asset tag number of system Product Name Product name of the system Manufacturer Name Manufacturer of system...
Main The Main tab allows the user to set system time and date, enable or disable boot option and enable or disable recovery. Item Specific Help System Time [02:44:56] This is the help for the hour System Date [10/18/2010] field. Valid range is from 0 to Total Memory 2048 MB 23.
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Table 2-2. BIOS Main (Continued) Parameter Description Format/Option F12 Boot Menu Option to use boot menu during POST Option: Enabled or Disabled D2D Recovery Option to use D2D Recovery function Option: Enabled or Disabled SATA Mode Option to set SATA controller mode Option: AHCI or IDE System Utilities Downloaded from...
Security The Security tab shows parameters that safeguard and protect the computer from unauthorized use. Item Specific Help Supervisor Password Is: Clear Install or Change the password User Password Is: Clear and the length of password HDD Password Is: Clear must be greater than one word.
Table 2-3. BIOS Security (Continued) Parameter Description Option Password on Boot Shows if password is required during system Disabled or boot Enabled CAUTION: If Power-on-Password authentication is enabled, the BIOS password can only be cleared by initiating the Crisis Disk Recovery procedure.
Removing a Password Perform the following: 1. Use the ↑ and ↓ keys to highlight Set Supervisor Password and press Enter. The Set Supervisor Password dialog box appears: Figure 2-5. Set Supervisor Password 2. Type current password in Enter Current Password field and press Enter. 3.
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The password setting is complete after the user presses Enter. If the password entered does not match the current password, the screen shows the Setup Warning dialog. (Figure 2-8) Figure 2-8. Setup Warning: Invalid Password If new password and confirm new password strings do not match, the Setup Warning dialog appears (Figure 2-9).
Boot The Boot tab allows changes to the order of boot devices used to load the operating system. Bootable devices include the: USB diskette drives Onboard hard disk drive DVD drive in the module bay Use ↑ and ↓ keys to select a device and press F5 or F6 to change the value. Item Specific Help Boot priority order: Use <↑>...
Exit The Exit tab allows users to save or discard changes and quit the BIOS Setup Utility. Item Specific Help Exit Saving Changes Exit System Setup and save Exit Discarding Changes your changes. Load Setup Defaults Discard Changes Save Changes Figure 2-11.
BIOS Flash Utilities BIOS Flash memory updates are required for the following conditions: New versions of system programs New features or options Restore a BIOS when it becomes corrupted. Use the Flash utility to update the system BIOS Flash ROM. NOTE: NOTE: If a Crisis Recovery Disc is not available, create one before Flash utility is used.
DOS Flash Utility Perform the following to use the DOS Flash Utility: 1. Press F2 during boot to enter Setup Menu. 2. Select Boot Menu to modify boot priority order. Example: If using USB HDD to Update BIOS, move USB HDD to position 1. Item Specific Help Boot priority order: Use <↑>...
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5. Flash is complete when the message, Flash Programming Complete is shown. System will restart automatically when finished. NOTE: NOTE: If AC power is not connected, the following message is shown (Figure 2-14). Plug in the AC power to continue. Figure 2-14.
WinFlash Utility Perform the following to use the WinFlash Utility: 1. Double-click WinFlash executable ZQH_101W.EXE. 2. Click OK to begin update. A progress screen is shown. (Figure 2-15) Figure 2-15. InsydeFlash System Utilities 2-17 Downloaded from www.Manualslib.com manuals search engine...
Clearing BIOS Passwords CAUTION: If Power-on Password authentication is enabled, the BIOS password can only be cleared by initiating the Crisis Disk Recovery procedure or flashing the BIOS. See Crisis Disk Recovery. This section provides details about removing HDD/BIOS passwords. Clear the BIOS Password as follows: NOTE: NOTE:...
Removing BIOS Passwords (Hardware method) To clear User or Supervisor passwords, remove lower cover and use a metal instrument to short the CMOS jumper. Figure 2-18. CMOS Jumper Table 2-5. CMOS Jumper Item Description Clear CMOS Jumper Clear CMOS Jumper (Software method) If wrong Supervisor Password is entered three times, the message System will halt! is displayed on screen.(Figure...
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If user is unable to obtain correct password then it must be unlocked. There are two methods to do this. Method 1: If BIOS menu item Power on Password is set to Enabled, then Crisis Recovery disc must be used. Method 2: If BIOS menu item Power on Password is set to Disabled.
Removing Insyde HDD Password Clear the BIOS Password as follows: To reset the BIOS password, perform the following: 1. When the user keys in the wrong password three times, the system reports the error code: Figure 2-21. Unlock Password Prompt 2.
Miscellaneous Tools Using DMITools The DMI (Desktop Management Interface) Tool copies BIOS information to EEPROM (Electrically Erasable Programmable Read-Only Memory). Used in the DMI pool for hardware management. When the BIOS shows Verifying DMI pool data, it is checking that the table correlates with the hardware before sending information to the operating system (Windows, etc.).
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Figure 2-25. Asset Tag Menu Item 5. Press 2 to modify the product name, then press 2 again to modify EEPROM spec. version. Figure 2-26. Product Name Menu Item System Utilities 2-23 Downloaded from www.Manualslib.com manuals search engine...
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6. Press 3 to modify serial number key. Figure 2-27. Serial Number Menu Item 7. Press 4 to modify the 1394 GUID number key. Figure 2-28. 1394 GUID Number Menu Item 8. Press 0 to exit. 9. At the command prompt, run VEEPROM.exe to write any changes in the data to the 2-24 System Utilities Downloaded from...
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EEPROM. NOTE: NOTE: When using any of the write options, restart the system to make the new DMI data effective. System Utilities 2-25 Downloaded from www.Manualslib.com manuals search engine...
Using UUIDTools The UUID (Universally Unique Identifier) Tool copies BIOS information to EEPROM (Electrically Erasable Programmable Read-Only Memory). Used in the DMI pool data for hardware management. To update the DMI Pool, perform the following: 1. Unzip UUID package tool to USB Flash Disk. 2.
Current MAC ID of ESN EEPROM : 00269E230844 Compare ACER & OEM S/N of ESN EEPROM : PASS 4. Flash is completed when the message, Compare ACER & OEM S/N of ESN EEPROM: PASS, is shown. 5. At the command prompt, run VEEPROM.EXE to write any changes in the data to the EEPROM.
Crisis Disk Recovery 1. Plug in the USB flash disk. 2. Select the Fast Format option and click Start. Then click Next. 3. Click Format and then Exit to complete the operation. 4. Copy the ZQH.fd file to the USB flash disk root directory and rename to BIOS.fd NOTE: NOTE: Do not place any other *.fd files to the USB flash disk root directory.
The following equipment are recommended to do the following maintenance procedures: Wrist grounding strap and conductive mat Flat screwdriver Philips screwdriver Plastic tweezers Flat plastic pry Table 3-1. Screw List Size Quantity Acer Part No. M2.5*6.5 86.ARE07.001 M2.0*3.0 86.ARE07.002 M2.5*4.0 (NI) 86.EDM07.003 M3.0*3.5 (NI) 86.N1407.007 M2.5*5.0 86.PSR07.001...
Maintenance Flowchart The flowchart in Figure 3-1 shows a graphic representation of the module removal and installation sequences. It shows information on what components may need to be removed and installed during servicing. Battery SD Dummy Keyboard Card Base Assembly Module Module Mainboard...
Getting Started Flowchart Figure 3-1 identifies sections for the removal and install sequence. Follow the order of the sequence to avoid damage to any of the hardware components. Do the following prior to starting any maintenance procedures: 1. Remove power (A) from the system and peripherals (Figure 3-2).
Battery Pack Removal 1. Put computer on flat surface, battery side is up. 2. Push battery lock/unlock latch (A) to unlock position (Figure 3-3). 3. Push and hold battery release latch (B) to release position (Figure 3-3). 4. Lift battery pack (C) from battery bay (Figure 3-3).
Keyboard Removal Prerequisite: Battery Pack Removal 1. Press upward on the seven (7) locking latches until the keyboard disengages and separates from the system (Figure 3-5). Figure 3-5. Keyboard Latches 2. Turn the keyboard over so that the keypad (C) is face down on the palm rest (Figure 3-6).
CAUTION: Keyboard FPC (Flexible Printed Circuit) can be damaged if removed while mainboard connector is locked. Keyboard Installation 1. Put the keyboard face down on the palm rest (C). Refer to Figure 3-6. 2. Connect keyboard FPC (A) to mainboard connector (B). Refer to Figure 3-6.
Base Assembly Removal Prerequisite: Battery Pack Removal 1. Remove twenty four (24) screws securing the base assembly in place (Figure 3-7). Figure 3-7. Base Assembly Screw Location 3-12 Machine Maintenance Procedures Downloaded from www.Manualslib.com manuals search engine...
2. Lift up the base assembly by starting from the bottom edge of the base assembly. Refer to Figure 3-8. 3. Release the tabs on the bottom edge of the base assembly. (Figure 3-8). 4. Grasp the base assembly and remove the base assembly from the device (Figure 3-8).
ODD Module Installation 1. Install ODD bezel (E) on ODD module (Figure 3-10). 2. Install ODD bracket (D) on ODD module. 3. Secure two (2) screws (C) to secure the bracket (D) to the back of ODD. 4. Install ODD module into ODD bay. Refer to Figure 3-9.
USB Module Removal Prerequisite: Base Assembly Removal 1. Find USB module (A) on Base Assemby as shown in Figure 3-11. Figure 3-11. USB Module Location 2. Remove one (1) screw (B) from the base assembly (Figure 3-12). Figure 3-12. USB Module 3-16 Machine Maintenance Procedures Downloaded from...
3. Disconnect USB module FFC (D) from mainboard connector (E) (Figure 3-12). 4. Disconnect and remove USB module FFC (D) from USB module connector (C). 5. Remove USB module from base assembly. USB Module Installation 1. Install USB module (A) on the base assembly. Refer to Figure 3-11.
Mainboard Removal Prerequisite: HDD (Hard Disk Drive) Module Removal 1. Find mainboard (A) on base assembly (Figure 3-16). Figure 3-16. Mainboard Location 2. Disconnect WLAN antenna (B) connected to WLAN card (C) and remove antenna from the cable guides on the thermal module. Refer to Figure 3-17.
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5. Disconnect powerboard cable from mainboard connector (G) (Figure 3-18). 6. Disconnect speaker cable from mainboard connector (H) (Figure 3-18). Figure 3-18. Mainboard Connector Location 7. Remove two (2) screws (F) securing the mainboard in place (Figure 3-17). 8. Remove Mainboard by lifting it from Base Assembly. CAUTION: Make sure all cables are moved away from the device to avoid damage during removal.
IMPORTANT: Circuit boards >10 cm² have been highlighted with a yellow rectangle as shown in Figure 3-19. Remove the Circuit board and follow local regulations for disposal. Mainboard Installation 1. Put mainboard onto Base Assembly. Refer to Figure 3-16 2. Install and secure two (2) screws (F) to mainboard. Refer to Figure 3-17.
3. Disconnect DIMM out of mainboard connector (B). Refer to Figure 3-21. 4. Repeat steps 2 and 3 for remaining modules. DIMM Module Installation 1. Connect DIMM into mainboard connector (B). Refer to Figure 3-21. 2. Push down on DIMM until module clips (A) lock in position. Refer to Figure 3-21.
Thermal Module Removal Prerequisite: Mainboard Removal 1. Find Thermal module (B) on Mainboard. Refer to Figure 3-20. 2. Loosen three (3) captive screws (A). Refer to Figure 3-24. 3. Disconnect the thermal module cable from the mainboard connector (B) (Figure 3-24).
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The following thermal pads are approved for use: Eapus XR-PE 1. Remove all traces of thermal grease from CPU using a lint-free cloth or cotton swab and Isopropyl Alcohol, Acetone, or other approved cleaning agent. 2. Apply small amount of thermal grease to center of CPU. NOTE: NOTE: Force used during installation of thermal module is sufficient to spread grease...
CPU Processor Removal Prerequisite: Thermal Module Removal 1. Find CPU processor (A) on Mainboard. Refer to Figure 3-25. 2. Rotate the cam lock (B) to the unlocked position (Figure 3-25). 3. Remove CPU processor (A) from Mainboard (Figure 3-25). Figure 3-25. CPU Processor CPU Processor Installation 1.
Power Switch Board Removal Prerequisite: Mainboard Removal 1. Find Power Switch Board (A) on Base Assembly. Refer to Figure 3-26. 2. Remove powerboard cable (B) from the cable guides (Figure 3-26). 3. Remove one (1) screw (C) from base assembly (Figure 3-26).
Speaker Module Removal Prerequisite: Mainboard Removal 1. Find Speaker Module (A) on Base Assembly as shown on Figure 3-27. Figure 3-27. Speaker 2. Remove four (4) screws (C) from base assembly (Figure 3-28). 3. Remove the speaker cables (B) from the cable guides (Figure 3-28).
4. Remove Speaker Module from Base Assembly. Speaker Module Installation 1. Put the speaker cables (B) into the cable guides. Refer to Figure 3-28. 2. Place speaker module onto base assembly (Figure 3-27). 3. Install and secure four (4) screws (C) to the base assembly. Refer to Figure 3-28.
CAUTION: Make sure all cables are moved away from the device to avoid damage during removal. LCD Module Installation 1. Align LCD hinges with the hinge guides on the Top Assembly. Refer to Figure 3-30. 2. Install and secure four (4) screws (A). Refer to Figure 3-29.
DC-in Jack Removal Prerequisite: LCD (Liquid Crystal Display) Module Removal 1. Find DC-in Jack Module (A) on Top Assembly . Refer to Figure 3-31. 2. Remove DC-in cable from cable guides on the top assembly (Figure 3-31). 3. Remove one (1) screw (B) from top assembly (Figure 3-31).
DC-in Jack Installation 1. Connect DC-in Jack (C) to DC-in bracket (D). Refer to Figure 3-32. 2. Put DC-in Jack Module (A) on the top assembly. Refer to Figure 3-31 3. Install and secure one (1) screw (B) to the top assembly (Figure 3-31).
LCD Bezel Removal Prerequisite: LCD (Liquid Crystal Display) Module Removal 1. Remove two (2) screws (A) from the LCD module (Figure 3-33). Figure 3-33. LCD Bezel 2. Lift the top of the bezel up releasing it from the latches (Figure 3-34).
3. Continue along the sides of the bezel until all the latches have been released (Figure 3-35). Figure 3-35. LCD Bezel 4. Lift the bezel from LCD module. LCD Bezel Installation 1. Put LCD bezel on the LCD module. Refer to Figure 3-33.
Camera Module Removal Prerequisite: LCD Bezel Removal 1. Find the camera module (A) in the LCD module (Figure 3-36). Figure 3-36. Camera Module Location 2. Disconnect the camera cable (B) from connector (C) (Figure 3-37). NOTE: NOTE: Use care not to damage the cable. Figure 3-37.
Camera Module Installation 1. Put camera module on the LCD module. Refer to Figure 3-36. 2. Connect the camera cable (B) to connector (C). Refer to Figure 3-37. 3. Install LCD bezel. 3-40 Machine Maintenance Procedures Downloaded from www.Manualslib.com manuals search engine...
LCD Panel Installation 1. Put LCD panel (B) on the LCD cover. Refer to Figure 3-38. 2. Put LVDS cable (C) in the cable guides. Refer to Figure 3-39. 3. Install and secure six (6) screws (A) to the LCD panel on the LCD cover. Refer to Figure 3-38.
LVDS Cable Removal Prerequisite: LCD Panel Removal 1. Remove LVDS cable (A) from the adhesive on the rear of the LCD panel (Figure 3-41). Figure 3-41. LVDS Cable 2. Remove the yellow tape (B) securing the LVDS cable to the LCD panel connector (Figure 3-42).
3. Starting from the top, remove the clear mylar tape (C) and disconnect the LVDS cable from the LCD panel connector (D) (Figure 3-43) Figure 3-43. LVDS Cable LVDS Cable Installation 1. Put LVDS cable into the LCD panel connector (D) and secure clear mylar tape (C) Figure 3-43 2.
NOTE: NOTE: The diagnostic tests are intended for Acer products only. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. 1. Obtain as much detailed information as possible about the problem.
Power On Issues If the system does not power on, perform the following: Figure 4-1. Power On Issue Computer Shuts Down Intermittently If the system powers off at intervals, perform the following. 1. Makes sure the power cable is properly connected to the computer and the electrical outlet.
No Display Issues If the Display does not work, perform the following: START Replace LCD module LCD panel/ LCD cable Power On? Power On Issues Check Ext. DDRRAM module well connection connected? Replace Ext. DDRRAM Ext. DDR RAM module OK? module Replace CPU thermal...
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4. Connect the power and reboot the computer. 5. Connect an external monitor to the computer and switch between the internal display and the external display is by pressing Fn+F5. 6. If the POST or video appears on the external display only, refer to LCD Picture Failure.
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9. If the issue is still not resolved, refer to Online Support Information. Troubleshooting Downloaded from www.Manualslib.com manuals search engine...
Internal Keyboard Failure If the Keyboard fails, perform the following: START Keyboard FPC Connect well connected? it well Replace Keyboard OK? keyboard Replace M/B Figure 4-4. Keyboard Failure Troubleshooting Downloaded from www.Manualslib.com manuals search engine...
Internal Speaker Failure If internal Speakers fail, perform the following: Figure 4-6. Internal Speaker Failure Sound Problems Perform the following, one at a time. Boot the computer. 2. Navigate to Start Control Panel System and Maintenance System Device Manager. Check the Device Manager to determine that: The device is properly installed There are no red Xs or yellow exclamation marks There are no device conflicts...
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Speakers are selected as the default audio device (green check mark). NOTE: NOTE: If Speakers does not show, right-click on the Playback tab and select Show Disabled Devices (clear by default). 7. Select Speakers and click Configure to start Speaker Setup. Follow the on-screen prompts to configure the speakers.
Internal Microphone Failure If internal or external Microphones fail, perform the following: Figure 4-7. Microphone Failure 1. Check that the microphone is enabled. Navigate to Start Control Panel Hardware and Sound Sound and select the Recording tab. 2. Right click on the Recording tab and select Show Disabled Devices (clear by default).
USB Failure If the USB fails, perform the following: Start Re-assemble the Check USB/B to USB/B cable to M/B M/B cable Swap USB/B and Check USB/B USB cable Swap M/B Figure 4-8. USB Failure 4-14 Troubleshooting Downloaded from www.Manualslib.com manuals search engine...
Other Functions Failure 1. Check if drives are functioning correctly. 2. Check if external modules are functioning correctly. 3. Change mainboard to check if current one is defective. Troubleshooting 4-15 Downloaded from www.Manualslib.com manuals search engine...
1. Remove power from the computer. 2. Visually check components for damage. If any problems are found, replace the FRU. 3. Remove or disconnect all of the following devices: Non-Acer devices Printer, mouse, and other external devices Battery pack Hard disk drive...
Post Codes The following are the InsydeH2O™ Functionality POST code tables. The components of the POST code table includes: SEC phase, PEI phase, DXE phase, BDS phase, CSM functions, S3 functions and ACPI functions. Table 4-2. POST Code Range Phase POST Code Range 0x01 - 0x0F 0x70 - 0x9F...
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Table 4-3. SEC Phase POST Code Table Functionality Name (Include\ PostCod Phase Description PostCode.h) SEC_GO_TO_SECSTARTUP Setup BIOS ROM cache SEC_GO_TO_PEICORE Enter Boot Firmware Volume * 3rd party relate functions – Platform dependence. Table 4-4. PEI Phase POST Code Table Functionality Name (Include\ Phase Post Code Description...
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Table 4-4. (Continued)PEI Phase POST Code Table Functionality Name (Include\ Phase Post Code Description PostCode.h) PEI_RECOVERY_LOAD_FILE_DONE Load Recovery Image completed PEI_RECOVERY_START_FLASH Start Flash BIOS with Recovery image PEI_ENTER_DXEIPL Loading BIOS image to RAM PEI_FINDING_DXE_CORE Loading DXE core PEI_GO_TO_DXE_CORE Enter DXE core * 3rd party relate functions –...
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Table 4-5. (Continued)DXE Phase POST Code Table Functionality Name (Include\ Post Phase Description PostCode.h) Code DXE_SATA_INIT* SATA Controller early Initialization DXE_SMM_CONTROLER_INIT* Setup SMM Control service DXE_LEGACY_INTERRUPT* Setup Legacy Interrupt service DXE_RELOCATE_SMBASE Relocate SMM BASE DXE_FIRST_SMI SMI test DXE_VTD_INIT* VTD Initial DXE_BEFORE_CSM16_INIT Legacy BIOS Initialization DXE_AFTER_CSM16_INIT...
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Table 4-6. (Continued)BDS Phase POST Code Table Functionality Name (Include\ Post Phase Description PostCode.h) Code BDS_CONNECT_USB_HC USB host controller initialization BDS_CONNECT_USB_BUS USB BUS driver initialization BDS_CONNECT_USB_DEVICE USB device driver initialization BDS_NO_CONSOLE_ACTION Console device initial fail BDS_DISPLAY_LOGO_SYSTEM_INFO Display logo or system information BDS_START_IDE_CONTROLLER IDE controller initialization...
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Table 4-6. (Continued)BDS Phase POST Code Table Functionality Name (Include\ Post Phase Description PostCode.h) Code BDS_ENTER_LEGACY_16_BOOT Ready to Boot Legacy OS. BDS_RECOVERY_START_FLASH Fast Recovery Start Flash. * 3rd party relate functions – Platform dependence. Table 4-7. S3 Functions POST Code Table Functionality Name (Include\ Post Phase...
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Table 4-8. ACPI Functions POST Code Table Functionality Name (Include\ Post Phase Description PostCode.h) Code ASL_ENTER_S4 Prepare to enter S4 ASL_ENTER_S5 Prepare to enter S5 ASL_WAKEUP_S1 System wake up from S1 ASL_WAKEUP_S3 System wake up from S3 ASL_WAKEUP_S4 System wake up from S4 Table 4-9.
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Table 4-10. InsydeH2ODDT Debugger POST Code Table Functionality Name PostC Description (Include\ PostCode.h) Used by Insyde debugger 0xD6 DDT Cable Transmission Error (Set Debug mode fail) Used by Insyde debugger 0xD7 DDT Cable Transmission Error (Set address fail) 4-24 Troubleshooting Downloaded from www.Manualslib.com manuals search engine...
This section provides users with the standard operating procedures of clearing password and BIOS recovery for the Aspire 4739Z. The machine provides one Hardware Open Gap on main board for clearing password check, and one hot key for enabling BIOS Recovery.
BIOS Recovery by Crisis Disk BIOS Recovery Boot Block BIOS Recovery Boot Block is a special block of BIOS. It is used to boot up the system with minimum BIOS initialization. Users can enable this feature to restore the BIOS firmware to a successful one once the previous BIOS flashing process failed.
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Jumper and Connector Locations Downloaded from www.Manualslib.com manuals search engine...
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CHAPTER FRU (Field Replaceable Unit) List Downloaded from www.Manualslib.com manuals search engine...
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Exploded Diagrams ......6-4 FRU List ........6-7 Screw List .
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FRU (Field Replaceable Unit) List This chapter provides users with a FRU (Field Replaceable Unit) listing in global configurations for the Aspire 4739Z. Refer to this chapter whenever ordering for parts to repair or for RMA (Return Merchandise Authorization). NOTE:...
FRU List Table 6-3. FRU List Category Description Acer Part No. ADAPTER Adapter DELTA 65W 19V 1.7x5.5x11 Yellow AP.06501.026 ADP-65JH DB A, LV5 LED LF Adapter LITE-ON 65W 19V 1.7x5.5x11 Yellow AP.06503.024 PA-1650-22AC LV5 LED LF Adapter HIPRO 65W 19V 1.7x5.5x11 Yellow AP.0650A.012...
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Table 6-3. FRU List Category Description Acer Part No. POWER BOARD 55.NE307.001 FFC- USB 55.NE307.002 TOUCH PAD 56.R6Z07.001 CABLE POWER CORD UK 3PIN 27.A03V7.004 PWR CORD V943B30001218008 DANISH 3P 27.A03V7.006 POWER CORD AF-S (INDIA) 27.A50V7.001 PWR CORD V50CB3T3012180QD TW-110V,3P 27.A99V7.002 POWER CORD(SWI)1.8M 3PBLACK...
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Table 6-3. FRU List Category Description Acer Part No. CASE/COVER/BRACKET ASSEMBLY UPPER CASE W/ TP, TP FFC, W/O SPK, SPK 60.NE307.002 SPONGE - BROWN UPPER CASE W/ TP, TP FFC, W/O SPK, SPK 60.NE307.003 SPONGE - RED UPPER CASE W/ TP, TP FFC, W/O SPK, SPK 60.NE307.004...
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Table 6-3. FRU List Category Description Acer Part No. CPU Intel Core i5 460M PGA 2.53G 35W K-0 KC.46K01.DMP CPU Intel Core i5 480M PGA 2.66G 35W K-0 KC.48K01.DMP CPU Intel Core i5 560M PGA 2.66G 35W K-0 KC.56K01.DMP Turbo Boost 3.20/2.93 CPU Intel Core i5 580M PGA 2.66G 35W K-0...
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Table 6-3. FRU List Category Description Acer Part No. ODD PLDS Super-Multi DRIVE 12.7mm Tray DL KU.0080F.011 8X DS-8A4SH LF+HF W/O bezel SATA With Renesas Solution (HF + Windows 7) ODD PLDS Super-Multi DRIVE 12.7mm Tray DL KU.0080F.014 8X DS-8A5SH LF+HF W/O bezel SATA With TI + Rohm Solution (HF + Windows 7) ODD BEZEL SUPER MULTI ASSY S.P...
Model Definition and Configuration Acer Aspire 4739Z Table 7-1. RO, Description Model Country Acer Part No Description AS4739Z-P63 Vietnam LX.RK301.001 AS4739Z-P632G32Mikk EM 2G32Mikk W7HB64EMASVN1 MC UMACkk_3 1*2G/320/6L2.2/2R/CB_GN_0.3 C_AUk_ES61 AS4739Z-P62 GCTWN LX.RK302.001 AS4739Z-P622G50Mikk 2G50Mikk W7HP64ASTW1 MC UMACkk_3 1*2G/500/6L2.2/2R/CB_GN_0.3 C_AUk_TC41 AS4739Z-P63 Singapore LX.RK302.002...
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Table 7-1. RO, Description (Continued) Model Country Acer Part No Description AS4739Z-P62 Singapore LX.RK302.009 AS4739Z-P624G50Mikk 4G50Mikk W7HP64ASSG1 MC UMACkk_3 1*4G/500_L/6L2.2/2R/CB_GN_0. 3C_outer_AUk_ZH31 AS4739Z-P61 GCTWN LX.RK302.010 AS4739Z-P612G32Mikk 2G32Mikk W7HP64ASTW1 MC UMACkk_3 1*2G/320/6L2.2/2R/CB_GN_0.3 C_AUk_TC41 AS4739Z-P61 ACLA-Spanish LX.RK308.001 AS4739Z-P612G50Mikk EM 2G50Mikk W7ST32EMASEA1 MC UMACkk_3 1*2G/500_L/6L2.2/2R/CB_GN_0.
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Table 1-2. CPU, LCD (Continued) Model Country Acer Part No AS4739Z-P61 Indonesia LX.RK30C.020 PMDP6100 NLED14WXGAG 1G32Mikk AS4739Z-P62 Indonesia LX.RK30C.021 PMDP6200 NLED14WXGAG 1G50Mikk AS4739Z-P62 Vietnam LX.RK30C.022 PMDP6200 NLED14WXGAG 2G32Mikk Table 1-3. VGA Chip, VRAM 1 Model Country Acer Part No VGA Chip...
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Table 1-5. ODD, Extra SW1, Card Reader (Continued) Card Model Country Acer Part No Extra SW1 Reader AS4739Z-P63 Singapore LX.RK302.002 NSM8XS McAfee 2-in-1 card 2G50Mikk reader AS4739Z-P62 Singapore LX.RK302.003 NSM8XS McAfee 2-in-1 card 2G50Mikk reader AS4739Z-P62 Singapore LX.RK302.004 NSM8XS McAfee...
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Table 1-5. ODD, Extra SW1, Card Reader (Continued) Card Model Country Acer Part No Extra SW1 Reader AS4739Z-P62 Singapore LX.RK30C.010 NSM8XS 2-in-1 card 4G50Mikk reader AS4739Z-P63 Singapore LX.RK30C.011 NSM8XS 2-in-1 card 4G50Mikk reader AS4739Z-P63 Singapore LX.RK30C.012 NSM8XS 2-in-1 card 1G50Mikk...
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Table 1-6. Wireless LAN1, Bluetooth, NB Chipset (Continued) Wireless Bluetoot Model Country Acer Part No NB Chipset LAN1 AS4739Z-P62 Singapore LX.RK302.004 3rd WiFi 1x1 HM55 2G50Mikk AS4739Z-P63 Singapore LX.RK302.005 3rd WiFi 1x1 HM55 2G50Mikk AS4739Z-P63 Singapore LX.RK302.006 3rd WiFi 1x1...
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Table 1-6. Wireless LAN1, Bluetooth, NB Chipset (Continued) Wireless Bluetoot Model Country Acer Part No NB Chipset LAN1 AS4739Z-P63 Singapore LX.RK30C.012 3rd WiFi 1x1 HM55 1G50Mikk AS4739Z-P63 Singapore LX.RK30C.013 3rd WiFi 1x1 HM55 1G32Mikk AS4739Z-P63 Singapore LX.RK30C.014 3rd WiFi 1x1...
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Table 1-7. Battery, Adapter, Camera (Continued) Model Country Acer Part No Battery Adapter Camera AS4739Z-P63 Singapore LX.RK302.006 6CELL2.2 0.3M 4G50Mikk AS4739Z-P63 Singapore LX.RK302.007 6CELL2.2 0.3M 4G50Mikk AS4739Z-P62 Singapore LX.RK302.008 6CELL2.2 0.3M 4G50Mikk AS4739Z-P62 Singapore LX.RK302.009 6CELL2.2 0.3M 4G50Mikk AS4739Z-P61 GCTWN LX.RK302.010...
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Table 1-7. Battery, Adapter, Camera (Continued) Model Country Acer Part No Battery Adapter Camera AS4739Z-P62 Singapore LX.RK30C.015 6CELL2.2 0.3M 1G32Mikk AS4739Z-P61 Vietnam LX.RK30C.016 6CELL2.2 0.3M 2G32Mikk AS4739Z-P62 Malaysia LX.RK30C.017 6CELL2.2 0.3M 2G32Mikk AS4739Z-P62 Malaysia LX.RK30C.018 6CELL2.2 0.3M 1G32Mikk AS4739Z-P62 Malaysia LX.RK30C.019...
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7-16 Model Definition and Configuration Downloaded from www.Manualslib.com manuals search engine...
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CHAPTER Test Compatible Components Downloaded from www.Manualslib.com manuals search engine...
Microsoft® Windows® 7 Environment Test ... 8-4 Downloaded from www.Manualslib.com manuals search engine...
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Refer to the following lists for components, adapter cards, and peripherals which have passed these tests. Regarding configuration, combination and test procedures, please refer to the Aspire 4739Z. Compatibility Test Report released by the Acer Mobile System Testing Department. Test Compatible Components Downloaded from www.Manualslib.com...
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Table 1-1. Test Compatible Components Vendor Type Description Acer Part No. 60001922 NSM8XS ODD TOSHIBA Super-Multi DRIVE KU.00801.041 TOSHIBA DIGI 12.7mm Tray DL 8X TS-L633F LF W/O bezel AC01 SATA Fix PowerDVD 10 Issue (HF + Windows 60001939 NSM8XS ODD PIONEER Super-Multi DRIVE KU.00805.049...
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Table 1-1. Test Compatible Components Vendor Type Description Acer Part No. 23707801 3rd WiFi 1x1 Foxconn Wirelss LAN Atheros NI.23600.068 FOXCONN TW HB95 1x1 BGN (HM) T77H121.01 23707801 3rd WiFi 1x1 Foxconn Wirelss LAN Broadcom NI.23600.076 FOXCONN TW 4313 1x1 BGN (HM) T77H194.00...
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CHAPTER Online Support Information Downloaded from www.Manualslib.com manuals search engine...
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Introduction ........9-3 Downloaded from www.Manualslib.com manuals search engine...
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This section describes online technical support services available to help users repair their Acer Systems. For distributors, dealers, ASP or TPM, please refer the technical queries to a local Acer branch office. Acer Branch Offices and Regional Business Units may access our website.