Electrical safety Observe the following rules when working on electrical equipment. Important: Use only approved tools and test equipment. Some hand tools have handles covered with a soft material that does not insulate you when working with live electrical currents. Many customers have, near their equipment, rubber floor mats that contain small conductive fibers to decrease electrostatic discharges.
0.1 ohm or less between the external ground pin and the frame ground. b. The power cord should be the authorized type specified for your computer. Go to: http://www.lenovo.com/serviceparts-lookup. c. Insulation must not be frayed or worn. 4. Check for cracked or bulging batteries.
1. Use product-specific ESD procedures when they exceed the requirements noted here. 2. Ensure that the ESD protective devices you use have been certified (ISO 9000) as fully effective. When handling ESD-sensitive parts: • Keep the parts in protective packages until they are inserted into the product. •...
Laser compliance statement (multilingual translations) The laser compliance statements in this section are provided in the following languages: • English • Arabic • Brazilian Portuguese • French • German • Hebrew • Japanese • Korean • Spanish • Traditional Chinese Chapter 1 Safety information...
UEFI BIOS downloads. Telephone numbers for Lenovo Support are available at: http://www.lenovo.com/support/phone ® • System Disassembly/Reassembly videos that show the FRU removals or replacements for the Lenovo authorized service technicians are available in the following support site: http://www.lenovoservicetraining.com/ion/ Strategy for replacing FRUs...
Dynamic Configure To Order (CTO) model This model provides the ability for a customer to configure a Lenovo solution from a Web site, and have this configuration sent to fulfillment, where it is built and shipped directly to the customer. The machine label and eSupport will load these products as the 4-character MT, 4-character model, and 2-character country code.
20AA0009UK). FRU identification Use Lenovo eSupport to identify major FRUs, FRU part numbers, and FRU descriptions for a product at an MT - serial number level. Examples of major FRUs are hard disk drive, system board, liquid crystal display (LCD), and memory module.
This chapter presents following information: • “What to do first” on page 29 • “Checkout guide” on page 30 – “Lenovo Solution Center” on page 30 – “Quick test programs” on page 30 – “UEFI diagnostic program” on page 31 –...
The Lenovo Solution Center program is available for download at http://www.lenovo.com/diags. To run the Lenovo Solution Center program, go to Control Panel and click System and Security ➙ Lenovo - System Health and Diagnostics, and then follow the instructions on the screen.
If the computer you are servicing is not installed with the UEFI diagnostic program, you can download a bootable diagnostic program from the Lenovo Support Web site. The bootable diagnostic programs enable you to test computer memory and internal storage devices, view system information, and check and recover the internal storage devices.
2. Turn on the computer. If the computer cannot be turned on, go to “Power system checkout” on page 32, and check the power sources. If an error code is displayed, go to “Symptom-to-FRU index” on page 40 for error code descriptions and troubleshooting hints. 3.
Voltage (V dc) Ground (20V) Note: Output voltage across pin 2 of the ac power adapter might differ from the one you are servicing. 3. If the voltage is not correct, replace the ac power adapter. 4. If the voltage is acceptable, replace the system board. Note: Noise from the ac power adapter does not always indicate a defect.
4. Depending on the voltage that you measure, do one of the following: • If the voltage is less than +11.0 V dc, recharge the battery. If the voltage is still less than +11.0 V dc after recharging, replace the battery pack. •...
Service Web site: When the latest maintenance diskette and the system program service diskette become available, they will be posted on http://www.lenovo.com/support. Restoring the factory contents by using the Recovery Disc Set When the main storage drive is replaced because of a failure, no product recovery program ison the new drive.
9. After you have completed the Windows setup, you might want to restore the original startup sequence. Start the ThinkPad Setup program and then press F9 to restore the default settings. Press F10 to save changes and exit the ThinkPad Setup program. Note: After restoring a drive to the factory default settings, you might need to reinstall some device drivers.
Creating and using a recovery USB drive You can create a recovery USB drive as a backup for the Windows recovery programs. With the recovery USB drive, you can troubleshoot and fix the problems even if the preinstalled Windows recovery programs are damaged.
To put the system back to operational status, the only Lenovo and Lenovo-authorized service solution would be to replace the hard disk drive or solid-state drive with a scheduled fee.
To put the system back to operational status, the only Lenovo and Lenovo-authorized service solution would be to replace the hard disk drive or solid-state drive with a scheduled fee.
In certain circumstances, the computer goes into sleep mode automatically: • After a period of inactivity specified in power plan settings • When the battery indicator blinks orange, indicating that the battery power is low To cause the computer to return from sleep mode and resume operation, do one of the following: •...
Note: Do the FRU replacement or other actions in the sequence shown in the column headed “FRU or action, in sequence.” If replacing a FRU does not solve the problem, put the original part back in the computer. Do not replace a nondefective FRU. This index can also help you determine, during regular servicing, what FRUs are likely to need to be replaced next.
Table 2. Numeric error codes (continued) Symptom or error (beeps, if any) FRU or action, in sequence 1802 1. Remove the network card. Unauthorized network card is plugged in - Power off and 2. System board. remove the network card. 1820 Power off and remove all but the reader that you set More than one external fingerprint readers are attached.
If the LCD you are servicing has two or less visible defective pixels, it should not be considered faulty. However, if the LCD has three or more visible defective pixels, it will be deemed as defective by Lenovo and it should be replaced.
Table 5. LCD-related symptoms FRU or action, in sequence Symptom or error No beep, power-on indicator on, and a blank LCD during System board. POST. • LCD backlight not working. 1. Reseat the LCD connectors. • LCD too dark. 2. LCD assembly. •...
Page 52
Table 6. Status indicators Indicator Indicator behavior and description Fn Lock indicator Off (default mode): The Fn Lock function is disabled. To initiate the special function of each key, press the function key directly. To input F1 - F12, press the Fn key and the corresponding function key.
Page 54
Table 7. Function keys and key combinations (continued) Function keys and Description key combinations Fn+End Has the same function as the Insert key on a conventional keyboard. Fn+4 Puts your computer into sleep mode. To return to normal operation, press the Fn key only. Hardware Maintenance Manual...
Rear view ExpressCard slot (available on some models) Power connector Media-card slot Ethernet connector Always On USB connector Fan louvers Video graphics array (VGA) connector USB 3.0 connector ® Mini DisplayPort connector Bottom view Battery pack Speakers Docking station connector Keyboard drainage holes Micro-SIM-card slot Locating FRUs and CRUs...
Page 57
CRUs, you can either install the CRU yourself or you can request that a Service Provider install the CRU according to the warranty service for your product. If you intend on installing the CRU, Lenovo will ship the CRU to you. CRU information and replacement instructions are shipped with your product and are available from Lenovo at any time upon request.
LCD FRUs and CRUs Description Self-service CRU Optional-service CRU LCD front bezel LCD panel Hinges LCD cable One of the following (depending on the model): • Microphone/Camera combo card (with LED and LID sensor) • Microphone card with LID sensor •...
Power cord Connector and cable guide This topic provides information to help Lenovo authorized service technicians identify connectors and cables for replacement purpose. To view each FRU and the exploded illustration of the computer, see “Major FRUs and CRUs” on page 52 and “Locating FRUs and CRUs” on page 50.
Page 62
Table 8. System board connector and cable guide Item Connector (location) Internal cable required Cable connection USB 3.0 connector (external) Connect USB-compatible devices to this connector. USB card connector (internal) Connect the USB card to this connector. If the computer supports wireless Micro-SIM-card slot (external) WAN, insert a micro Subscriber Identification Module (SIM)
Page 63
Table 8. System board connector and cable guide (continued) Item Connector (location) Internal cable required Cable connection Memory module connector Connect memory modules to this (internal) connector. Hard disk drive connector (internal) Connect the hard disk drive directly to this connector. LCD connector (internal) LCD cable Connect one end to the LCD...
Page 64
Wireless-WAN card connectors and cables Table 10. Wireless-WAN card Item Connector (location) Internal cable required Cable connection Wireless-WAN antenna connector Wireless-WAN antenna kit Connect one end of the (internal) wireless-WAN red antenna to the A-cover and the other end to this connector.
Page 65
Ethernet card connector and cable Table 12. Ethernet card connector Item Internal cable required Connector (location) Cable connection Ethernet connector (external) This connector connects the computer to a local area network (LAN). Mini DisplayPort connector This connector connects your (external) computer to a compatible projector, external display, or high-definition television.
Connect USB-compatible devices to this connector. USB card connector (internal) This connector connects the USB card and the system board. Looking up FRU information For detailed FRU information, including part numbers, descriptions, and substitution part numbers, go to http://www.lenovo.com/serviceparts-lookup. Hardware Maintenance Manual...
CRU yourself or you can request that a Service Provider install the CRU according to the warranty service for your product. If you intend on installing the CRU, Lenovo will ship the CRU to you. CRU information and replacement instructions are shipped with your product and are available from Lenovo at any time upon request.
ThinkPad Setup program is set to UEFI Only. 1. Connect a USB memory key to the computer. 2. Go to http://www.lenovo.com/maintenanceutilities and follow the instructions on the screen to create a Maintenance Key. Note: Only an authorized Lenovo service technician can access the above Web site.
ThinkPad Setup program is set to UEFI Only. 1. Connect a USB memory key to the computer. 2. Go to http://www.lenovo.com/maintenanceutilities and follow the instructions on the screen to create a Maintenance Key. Note: Only an authorized Lenovo service technician can access the above Web site.
Page 70
After an ECA has been applied to the machine, the EEPROM must be updated to reflect the ECA's application. Use the Maintenance Key to update the EEPROM. Note: Only the ECA number is stored in the EEPROM. The machine type of the ECA is assumed to be the same as the machine type of the machine that had the ECA applied to it.
CRU yourself or you can request that a Service Provider install the CRU according to the warranty service for your product. If you intend on installing the CRU, Lenovo will ship the CRU to you. CRU information and replacement instructions are shipped with your product and are available from Lenovo at any time upon request.
The only exception to this is if the battery pack is physically damaged or a customer is reporting a possible safety issue. • If the Lenovo Solution Center program is not installed in the computer, the customer should download this program before a non-physically damaged battery pack is replaced. Note that a physically damaged battery pack is a not covered by the warranty.
Removal steps of the battery pack DANGER Use only the authorized battery specified for your computer. Any other battery could ignite or explode. Unlock the battery latches and hold them in the unlocked position . Then remove the battery pack When installing: Install the battery pack along the slide rails of the slot.
1040 Internal storage drive For access, remove these FRUs in order: • “1010 Battery pack” on page 66 • “1020 Bottom door” on page 67 Attention: • Do not drop the drive or apply any physical shock to it. The drive is sensitive to physical shock. Improper handling can cause damage and permanent loss of data.
Removal steps of the internal storage drive bracket 1050 Memory module Removal steps of the memory module For access, remove these FRUs in order: • “1010 Battery pack” on page 66 • “1020 Bottom door” on page 67 When installing: •...
Step Screw (quantity) Color Torque Black 0.181 Nm M2 × 3 mm, flat-head, nylon-coated (1) (1.85 kgf-cm) When installing: Plug the red cable into the main connector and the blue cable into the auxiliary connector. 1070 WLAN card For access, remove these FRUs in order: •...
Removal steps of the WLAN card Step Screw (quantity) Color Torque Black 0.181 Nm M2 × 3 mm, flat-head, nylon-coated (1) (1.85 kgf-cm) When installing: Plug the gray cable into the connector labeled MAIN on the card; and plug the black cable into the connector labeled AUX on the card.
Attention: The tamper detect switch is sensitive. When you are installing a new coin-cell battery, do not stack or route the cable of the coin-cell battery upon the tamper detect switch. When installing: Ensure that the connector is firmly attached. 1090 Thermal-fan assembly For access, remove these FRUs in order: •...
Page 80
Removal steps of the thermal-fan assembly Detach the thermal-fan assembly connector . Loosen the screws in ascending alphabetical order as illustrated, but do not remove them. Hardware Maintenance Manual...
When installing: • Attach the thermal-fan assembly connector to the system board and tighten the screws in ascending alphabetical order. • Before you attach the old thermal-fan assembly to the computer, apply thermal grease, at an amount of 0.2 grams, on the parts marked as in the following illustration.
Page 82
2. The screws that secures the keyboard are beneath the keyboard frame. To reveal the screw heads, use the flat end of the multi-tool to slide the keyboard forward by 2.5 mm (0.1 inch). Note: Do not press or hold the keys while sliding the keyboard frame, otherwise the keyboard frame cannot be moved.
Page 83
3. Use the cross end of the multi-tool to loosen the screws. 4. Pivot the keyboard slightly upward until you can see the connectors on the bottom side of the keyboard. Then turn over the keyboard Chapter 9 Removing or replacing a FRU...
5. Detach the connectors. Then remove the keyboard. 1110 Keyboard bezel assembly For access, remove these FRUs in order: • “1010 Battery pack” on page 66 • “1020 Bottom door” on page 67 • “1030 Optical drive” on page 68 •...
Page 85
Step Screw (quantity) Color Torque M2.5 × 8 mm, flat-head, nylon-coated (2) Black 0.29 Nm (3.0 kgf-cm) Black 0.181 Nm M2 × 5 mm, flat-head, nylon-coated (7) (1.85 kgf-cm) When installing: • Ensure that you route the cables firmly in the correct position. •...
Page 86
When installing: Ensure that the connectors are attached firmly to the system board. Step Screw (quantity) Color Torque M2 × 5 mm, flat-head, nylon-coated (6) Black 0.181 Nm (1.85 kgf-cm) Hardware Maintenance Manual...
Torque Step Screw (quantity) Color M2 × 3 mm, flat-head, nylon-coated (2) Black 0.181 Nm (1.85 kgf-cm) 1120 Smart card reader and dummy smart card For access, remove these FRUs in order: • “1010 Battery pack” on page 66 • “1020 Bottom door”...
Page 88
Removal steps of the smart card reader Step Screw (quantity) Color Torque 0.181 Nm M2 × 2.5 mm, flat-head, nylon-coated (4) Silver (1.85 kgf-cm) If the computer you are servicing has a dummy smart card installed. Follow the following instructions to remove or replace the dummy smart card.
Removal steps of the power button card Torque Step Screw (quantity) Color M2 × 3 mm, flat-head, nylon-coated (1) Black 0.181 Nm (1.85 kgf-cm) 1160 System board assembly Important notices for handling the system board: When handling the system board, bear the following in mind: •...
Page 92
Locations of the major sensitive components on the system board Attention: The following components on the system board are extremely sensitive. When you service the system board, avoid any kind of rough handling. Microprocessor ® Accelerometer chip for the hard disk drive Active Protection System (APS) Hardware Maintenance Manual...
Page 93
Removal steps of the system board assembly When installing: Ensure that the connectors are firmly attached to the system board assembly. Step Screw (quantity) Color Torque M2 × 3 mm, flat-head, nylon-coated (4) Black 0.181 Nm (1.85 kgf-cm) Black 0.181 Nm M2 ×...
When installing: Ensure that the connector is firmly attached to the system board assembly. 1170 Audio card and audio cable For access, remove these FRUs in order: • “1010 Battery pack” on page 66 • “1020 Bottom door” on page 67 •...
Removal steps of the audio card and audio cable When installing: Ensure that the connectors are attached firmly to the system board assembly. Torque Step Screw (quantity) Color M2 × 5 mm, flat-head, nylon-coated (1) Black 0.181 Nm (1.85 kgf-cm) 1180 ODD card For access, remove these FRUs in order: •...
• “1040 Internal storage drive” on page 69 • “1060 WWAN card” on page 70 • “1070 WLAN card” on page 71 • “1100 Keyboard” on page 75 • “1110 Keyboard bezel assembly” on page 78 Removal steps of the ODD card When installing: Ensure that the connector is firmly attached.
Page 97
• “1020 Bottom door” on page 67 • “1030 Optical drive” on page 68 • “1040 Internal storage drive” on page 69 • “1060 WWAN card” on page 70 • “1070 WLAN card” on page 71 • “1100 Keyboard” on page 75 •...
1200 Saddle bracket, dc-in cable, and base cover assembly For access, remove these FRUs in order: • “1010 Battery pack” on page 66 • “1020 Bottom door” on page 67 • “1030 Optical drive” on page 68 • “1040 Internal storage drive” on page 69 •...
Page 99
Removal steps of the left saddle brackets Step Screw (quantity) Color Torque M2 × 5 mm, flat-head, nylon-coated (2) black 0.181 Nm (1.85 kgf-cm) Removal steps of the Ethernet card Step Screw (quantity) Color Torque black 0.181 Nm M2 × 5 mm, flat-head, nylon-coated (2) (1.85 kgf-cm) Chapter 9 Removing or replacing a FRU...
Page 100
Removal steps of the right saddle brackets Torque Step Screw (quantity) Color M2 × 5 mm, flat-head, nylon-coated (2) Black 0.181 Nm (1.85 kgf-cm) Removal steps of the USB card Step Screw (quantity) Color Torque M2 × 5 mm, flat-head, nylon-coated (1) Black 0.181 Nm (1.85 kgf-cm)
Windows COA label (for Windows 7 only) Indonesia rating label IMEI label FCC label WWAN MAC label Information label China GEO label System label Brazil WWAN label Machine type and S/N label CMIIT ID label GEO label CECP label or Argentina CNC label Asset tag KC Safety label Genuine Microsoft label (for Windows 10 only)
Page 102
Removal steps of the LCD unit Step Screw (quantity) Color Torque Black 0.29 Nm M2.5 × 6 mm, flat-head, nylon-coated (4) (3.0 kgf-cm) Hardware Maintenance Manual...
When installing: When you route the cables, ensure that they are not subject to any tension. Tension could cause the cables to be damaged by the cable guides, or a wire to be broken. 2020 LCD front bezel For access, remove this FRU: •...
2040 Hinges, LCD panel, and LCD cable For access, remove these FRUs in order: • “1010 Battery pack” on page 66 • “1020 Bottom door” on page 67 • “1030 Optical drive” on page 68 • “1040 Internal storage drive” on page 69 •...
Page 105
Removal steps of the LCD panel and LCD cable Torque Step Screw (quantity) Color M2 × 3 mm, flat-head, nylon-coated (4) Black 0.181 Nm (1.85 kgf-cm) Chapter 9 Removing or replacing a FRU...
Removal steps of the hinges Torque Step Screw (quantity) Color M2.5 × 4 mm, flat-head, nylon-coated (8) Silver 0.29 Nm (3.0 kgf-cm) 2050 LCD cable For access, remove these FRUs in order: • “1010 Battery pack” on page 66 • “1020 Bottom door”...
Page 107
• “2040 Hinges, LCD panel, and LCD cable” on page 98 Removal steps of the LCD cable Note: Depending on the model, the shape and location of the LCD cable might be different from the illustration. Chapter 9 Removing or replacing a FRU...
2060 Antenna assembly and LCD rear cover assembly For access, remove these FRUs in order: • “1010 Battery pack” on page 66 • “1020 Bottom door” on page 67 • “1030 Optical drive” on page 68 • “1040 Internal storage drive” on page 69 •...
Page 109
Removal steps of the WWAN antenna assembly Attention: When installing: When you route the cables, ensure that they are not subject to any tension. Tension could cause the cables to be damaged by the cable guides, or a wire to be broken. Removal steps of the LCD rear cover assembly Attention: When installing: When you route the cables, ensure that they are not subject to any tension.
Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.
Electronic emissions notices For electronic emission information on Class B digital devices, refer to the corresponding information in the User Guide. Trademarks The following terms are trademarks of Lenovo in the United States, other countries or both: Active Protection System Lenovo ThinkPad TrackPoint Mini DisplayPort (mDP) is a Trademark of the Video Electronics Standards Association.