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Dell Inspiron 11 3000 Service Manual
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Dell Inspiron 11 3000 Service Manual

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See also: Setup and Specifications
Inspiron 11 3000

Service Manual

Computer Model: Inspiron 3180
Regulatory Model: P24T
Regulatory Type: P24T003

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Summary of Contents for Dell Inspiron 11 3000

  • Page 1: Service Manual

    Inspiron 11 3000 Service Manual Computer Model: Inspiron 3180 Regulatory Model: P24T Regulatory Type: P24T003...
  • Page 2 WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2018 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents Before working inside your computer......10 ..................10 Before you begin ...................10 Safety instructions ................. 11 Recommended tools ....................12 Screw list After working inside your computer......14 Removing the base cover..........15 ....................15 Procedure Replacing the base cover..........21 ....................
  • Page 4 Replacing the I/O board..........32 ....................32 Procedure ..................32 Post-requisites Removing the heat sink..........33 ....................33 Prerequisites ....................33 Procedure Replacing the heat sink..........35 ....................35 Procedure ..................35 Post-requisites Removing the memory module........36 ................... 36 Prerequisites ....................36 Procedure Replacing the memory module........38 ....................
  • Page 5 Replacing the power-adapter port....... 46 ....................46 Procedure ..................46 Post-requisites Removing the wireless card..........47 ....................47 Prerequisites ....................47 Procedure Replacing the wireless card..........49 ....................49 Procedure ..................51 Post-requisites Removing the coin-cell battery........52 ................... 52 Prerequisites ....................52 Procedure Replacing the coin-cell battery........
  • Page 6 Replacing the display assembly........63 ....................63 Procedure ..................63 Post-requisites Removing the system board.........64 ................... 64 Prerequisites ....................64 Procedure Replacing the system board......... 68 ....................68 Procedure ..................69 Post-requisites Removing the palm-rest and keyboard assembly..70 ....................70 Prerequisites ....................70 Procedure Replacing the palm-rest and keyboard assembly..
  • Page 7 Replacing the display hinges........79 ....................79 Procedure ..................79 Post-requisites Removing the display panel..........80 ................... 80 Prerequisites ....................80 Procedure Replacing the display panel.......... 83 ....................83 Procedure ..................83 Post-requisites Removing the camera..........84 ....................84 Prerequisites ....................84 Procedure Replacing the camera...........87 ....................87 Procedure...
  • Page 8 Downloading drivers............. 91 ..............91 Downloading the audio driver .............. 91 Downloading the graphics driver ..............92 Downloading the USB 3.0 driver ..............93 Downloading the Wi-Fi driver ..........93 Downloading the media-card reader driver ............... 94 Downloading the chipset driver System setup...............95 ..................
  • Page 9 Getting help and contacting Dell........ 109 ................109 Self-help resources ..................110 Contacting Dell...

  • Page 10: Before Working Inside Your Computer

    WARNING: Before working inside your computer, read the safety information that shipped with your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. WARNING: Disconnect all power sources before opening the computer cover or panels. After you finish working inside the computer, replace all covers, panels, and screws before connecting to the electrical outlet.

  • Page 11: Recommended Tools

    CAUTION: You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that shipped with the product or at www.dell.com/...

  • Page 12: Screw List

    Screw list Table 1. Screw list Component Secured to Screw type Quantity Screw image Base-cover palm-rest and M2.5x6 assembly keyboard assembly Battery palm-rest and M2x3 keyboard assembly I/O board Base cover M2x3 Hard-drive palm-rest and M2x3 assembly keyboard assembly Hard-drive Hard drive M3x3 bracket...
  • Page 13 Component Secured to Screw type Quantity Screw image Display panel Display back- M1.2x2 cover and antenna assembly...

  • Page 14: After Working Inside Your Computer

    After working inside your computer CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer. Replace all screws and ensure that no stray screws remain inside your computer. Connect any external devices, peripherals, or cables you removed before working on your computer.

  • Page 15: Removing The Base Cover

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Close the display and turn the computer over. Using a plastic scribe, remove the screw cap from the base-cover assembly.
  • Page 16 Remove the nine screws (M2.5x6) that secure the base-cover assembly to the palm-rest and keyboard assembly. Figure 2. Removing the screws M2.5x6 screws (9) base-cover assembly Using your thumb, apply pressure on the base-cover assembly.
  • Page 17 From the top right corner, pry the base-cover assembly from the palm-rest and keyboard assembly. Figure 3. Removing the base cover palm-rest and keyboard base-cover assembly assembly...
  • Page 18 Pry loose the base-cover assembly from one end of the palm-rest and keyboard assembly. Figure 4. Removing the base cover palm-rest and keyboard base-cover assembly assembly...
  • Page 19 Lift the base-cover assembly, at an angle, from the palm-rest and keyboard assembly and release it from the HDMI port. Figure 5. Removing the base cover HDMI port base-cover assembly palm-rest and keyboard assembly...
  • Page 20 Carefully turn over the base-cover assembly. Figure 6. Removing the base cover base-cover assembly palm-rest and keyboard assembly Remove the board.

  • Page 21: Replacing The Base Cover

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Replace the I/O board. CAUTION: To avoid damage to the computer, ensure that the USB and HDMI port cut-outs on the base-cover assembly is correctly aligned with the USB and HDMI ports on the palm-rest and keyboard assembly.
  • Page 22 Open the display. Figure 7. Replacing the base cover display Align the HDMI slot on the base-cover assembly with the HDMI port on the palm-rest and keyboard assembly.
  • Page 23 Place the palm-rest assembly on the base-cover assembly. Figure 8. Replacing the base cover base-cover assembly palm-rest and keyboard assembly HDMI port Slide the tabs on the palm-rest and keyboard assembly into the slots on the base-cover assembly and snap the base-cover assembly into place. Replace the nine screws (M2.5x6) that secure the base-cover assembly to the palm-rest and keyboard assembly .

  • Page 24: Removing The Battery

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Follow the procedure from step 1 to step 6 in “Removing the base cover”.
  • Page 25 Remove the three screws (M2x3) that secure the battery to the palm-rest and keyboard assembly. Figure 9. Disconnecting the battery battery cable M2x3 screws (3) battery palm-rest and keyboard assembly Tilt the battery (applicable for configuration with hard drive only) to release the tab on the battery from the hard-drive bracket.
  • Page 26 Lift the battery off the palm-rest and keyboard assembly. Figure 10. Removing the battery battery palm-rest and keyboard assembly hard-drive bracket Follow the step 1 procedure in “Removing the I/O board”.
  • Page 27 Turn the computer over, open the display, and press the power button for five seconds to ground the system board. Figure 11. Removing the battery display power button...

  • Page 28: Replacing The Battery

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Follow the step 4 procedure in “Replacing the I/O board”.

  • Page 29: Removing The I/O Board

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Follow the procedure from step 1 to step 6 in “Removing the base cover”.
  • Page 30 Slide and lift the I/O board off the base cover. Figure 12. Removing the I/O board latch I/O-board cable base cover M2x3 screw I/O board securing tab...
  • Page 31 Open the latch and disconnect the I/O-board cable from the I/O board. Figure 13. Removing the I/O board latch I/O-board cable...

  • Page 32: Replacing The I/O Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Slide the I/O-board cable into the connector on the I/O board and close the latch to secure the cable.

  • Page 33: Removing The Heat Sink

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. WARNING: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you touch it.
  • Page 34 Lift the heat sink off the system board Figure 14. Removing the heat sink heat sink captive screws (4) system board...

  • Page 35: Replacing The Heat Sink

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Incorrect alignment of the heat sink can damage the system board and processor. NOTE: The original thermal grease can be reused if the original system board and heat sink are reinstalled together.

  • Page 36: Removing The Memory Module

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Follow the procedure from step 1 to step 6 in “Removing the base cover”.
  • Page 37 Remove the memory module from the memory-module slot. Figure 15. Removing the memory module securing clips (2) memory module flap...

  • Page 38: Replacing The Memory Module

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Use your fingertips and lift the flap to access the memory-module slot. Align the notch on the memory module with the tab on the memory-module slot.

  • Page 39: Post-Requisites

    Close the flap. Figure 16. Replacing the memory module notch memory module flap Post-requisites Replace the heat sink. Replace the battery. Follow the procedure from step 2 to step 5 in “Replacing the base cover”.

  • Page 40: Removing The Hard Drive

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive. CAUTION: To avoid data loss, do not remove the hard drive while the computer is in sleep or on state.
  • Page 41 Slide and lift the hard-drive assembly off the palm-rest and keyboard assembly. Figure 17. Removing the hard disc drive module M2x3 screws (3) hard-drive assembly palm-rest and keyboard assembly Remove the four screws (M3x3) that secure the hard-drive bracket to the hard drive.
  • Page 42 Lift the hard drive from the hard-drive bracket. Figure 18. Removing the hard drive hard-drive bracket M3x3 screws (4) hard drive...

  • Page 43: Replacing The Hard Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive. Procedure Align the screw holes on the hard drive with the screw holes on the hard-drive bracket.

  • Page 44: Removing The Power-Adapter Port

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Follow the procedure from step 1 to step 6 in “Removing the base cover”.
  • Page 45 Lift the power-adapter port with its cable, off the palm-rest and keyboard assembly. Figure 19. Removing the power-adapter port M2x3 screw power-adapter port cable palm-rest and keyboard assembly...

  • Page 46: Replacing The Power-Adapter Port

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Place the power-adapter port into the slot on the palm-rest and keyboard assembly.

  • Page 47: Removing The Wireless Card

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Follow the procedure from step 1 to step 6 in “Removing the base cover”.
  • Page 48 Slide the wireless card from the wireless-card slot on the system board. Figure 20. Removing the wireless card wireless-card slot wireless card M2x3 screw antenna cables (2) wireless-card bracket...

  • Page 49: Replacing The Wireless Card

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure CAUTION: To avoid damage to the wireless card, do not place any cables under it.
  • Page 50 Replace the (M2x3) screw that secures the wireless card to the palm-rest and keyboard assembly. Figure 21. Replacing the wireless card notch wireless card wireless-card slot antenna cables (2) wireless-card bracket M2x3 screw...

  • Page 51: Post-Requisites

    Post-requisites Replace the battery. Follow the procedure from step 2 to step 5 in “Replacing the base cover”. Follow the step 4 procedure in “Replacing the I/O board”.

  • Page 52: Removing The Coin-Cell Battery

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. CAUTION: Removing the coin-cell battery resets the BIOS setup program’s settings to default. It is recommended that you note the BIOS setup program’s settings before removing the coin-cell battery.
  • Page 53 Carefully peel off and lift the coin-cell battery from the palm-rest and keyboard assembly. Figure 22. Removing coin-cell battery coin-cell battery cable routing guide coin-cell battery palm-rest and keyboard assembly...

  • Page 54: Replacing The Coin-Cell Battery

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Adhere the coin-cell battery to the palm-rest and keyboard assembly. Route the coin-cell battery cable through the routing guide on the speaker.

  • Page 55: Removing The Speaker

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Follow the procedure from step 1 to step 6 in “Removing the base cover”.
  • Page 56 Release the rubber stubs on the speaker and lift the speaker from the palm-rest and keyboard assembly. Figure 23. Removing the speaker system board speaker cable speaker coin-cell battery cable routing guide rubber stubs (2)

  • Page 57: Replacing The Speaker

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Insert the rubber stubs on the speaker into the slots on the palm-rest and keyboard assembly and snap the speaker into place.

  • Page 58: Removing The Display Assembly

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Follow the procedure from step 1 to step 6 in “Removing the base cover”.
  • Page 59 Open the latch and disconnect the display cable from the system board. Figure 24. Removing the display cable M2x3 screw display-cable bracket display cable latch...
  • Page 60 Open the palm-rest and keyboard assembly at an angle. Figure 25. Removing the display palm-rest and keyboard assembly Remove the two screws (M2.5x6) that secure the display assembly to the palm- rest and keyboard assembly.
  • Page 61 Slide and lift the palm-rest and keyboard assembly off the display assembly. Figure 26. Removing the display palm-rest and keyboard M2.5x6 screws (2) assembly display hinges (2) After performing all the steps, we are left with display assembly.
  • Page 62 Figure 27. Display assembly display assembly...

  • Page 63: Replacing The Display Assembly

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure CAUTION: Place the computer on a soft and clean surface to avoid scratching the display back-cover and antenna assembly.

  • Page 64: Removing The System Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.
  • Page 65 Disconnect the coin-cell battery cable from the system board. Figure 28. Removing the system board components latch display cable display-cable bracket M2x3 screw speaker cable coin-cell battery cable Disconnect the power-adapter port cable from the system board.
  • Page 66 Open the latches and disconnect the touchpad cable and keyboard cable from the system board. Figure 29. Removing the system board components power-adapter port cable touchpad cable latches (2) keyboard cable Remove the screw (M2x2) that secures the system board to the palm-rest and keyboard assembly.
  • Page 67 Lift the system board off the palm-rest and keyboard assembly. Figure 30. Removing the system board system board M2x2 screw palm-rest and keyboard assembly...

  • Page 68: Replacing The System Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.

  • Page 69: Post-Requisites

    Post-requisites Replace the hard drive. Replace the wireless card. Replace the memory module. Replace the heat sink. Replace the battery. Follow step 4 in “Replacing the I/O board”. Follow step 2 to step 5 in “Replacing the base cover”.

  • Page 70: Removing The Palm-Rest And Keyboard Assembly

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Follow the procedure from step 1 to step 6 in “Removing the base cover”.
  • Page 71 Figure 31. Palm-rest and keyboard assembly palm-rest and keyboard assembly...

  • Page 72: Replacing The Palm-Rest And Keyboard Assembly

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Place the palm-rest and keyboard assembly on a flat surface with the keyboard facing down.

  • Page 73: Removing The Display Bezel

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Follow the procedure from step 1 to step 6 in “Removing the base cover”.
  • Page 74 Lift the hinge caps from the display hinges. Figure 32. Removing hinge caps hinge caps (2) display hinges (2)
  • Page 75 Using your finger tips gently pry and lift the display bezel off the display back- cover and antenna assembly. Figure 33. Removing display bezel display bezel display back-cover and antenna assembly...

  • Page 76: Replacing The Display Bezel

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Align the display bezel with the display back-cover and antenna assembly, and gently snap the display bezel into place.

  • Page 77: Removing The Display Hinges

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Follow the procedure from step 1 to step 6 in “Removing the base cover”.
  • Page 78 Lift the display hinges off the display back-cover and antenna assembly. Figure 34. Removing the hinges back-cover and antenna M2.5x2.5 screws (4) assembly display hinges (2)

  • Page 79: Replacing The Display Hinges

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Align the screw holes on the display hinges with the screw holes on the display back-cover and antenna assembly.

  • Page 80: Removing The Display Panel

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Follow the procedure from step 1 to step 6 in “Removing the base cover”.
  • Page 81 Carefully turn the display panel over. Figure 35. Removing the display cable M1.2x2 screws (4) display panel display back-cover and antenna assembly Peel off the adhesive tape from the display cable. Open the latch and disconnect the display cable.
  • Page 82 Lift the display panel off the display back-cover and antenna assembly. Figure 36. Removing the display cable adhesive tape display cable latch display panel...

  • Page 83: Replacing The Display Panel

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Slide the display cable into the connector on the display panel and close the latch to secure the cable.

  • Page 84: Removing The Camera

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Follow the procedure from step 1 to step 6 in “Removing the base cover”.
  • Page 85 Disconnect the camera cable from the camera. Figure 37. Removing the camera camera cable camera plastic scribe display back-cover and antenna assembly...
  • Page 86 Peel the display cable from the display back-cover and antenna assembly. Figure 38. Removing the display cable display back-cover and display cable antenna assembly...

  • Page 87: Replacing The Camera

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Adhere the display cable to the display back-cover and antenna assembly. Connect the camera cable to the camera.

  • Page 88: Assembly

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Prerequisites Follow the procedure from step 1 to step 6 in “Removing the base cover”.

  • Page 89: Assembly

    Figure 39. Removing display back-cover and antenna assembly display back-cover and antenna assembly...

  • Page 90: Procedure

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/ regulatory_compliance. Procedure Place the display back-cover and antenna assembly on a clean and flat surface. Post-requisites Replace the camera.

  • Page 91: Downloading Drivers

    Downloading drivers Downloading the audio driver Turn on your computer. Go to www.dell.com/support. Click Product support, enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.

  • Page 92: Downloading The Usb 3.0 Driver

    After driver installation Downloading the USB 3.0 driver Turn on your computer. Go to www.dell.com/support. Click Product support enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.

  • Page 93: Downloading The Wi-Fi Driver

    Downloading the Wi-Fi driver Turn on your computer. Go to www.dell.com/support. Click Product support enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.

  • Page 94: Downloading The Chipset Driver

    After driver installation Downloading the chipset driver Turn on your computer. Go to www.dell.com/support. Click Product support, enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.

  • Page 95: System Setup

    Boot Sequence allows you to bypass the System Setup–defined boot device order and boot directly to a specific device (for example: optical drive or hard drive). During the Power-on Self Test (POST), when the Dell logo appears, you can: •...

  • Page 96: Bios Overview

    Keys Navigation Up arrow Moves to the previous field. Down arrow Moves to the next field. Enter Selects a value in the selected field (if applicable) or follow the link in the field. Spacebar Expands or collapses a drop‐down list, if applicable. Moves to the next focus area.

  • Page 97: Identifying The Hard Drive In Bios Setup Program

    Identifying the hard drive in BIOS setup program Turn on or restart your computer. Press F2 when the Dell logo is displayed on the screen to enter the BIOS setup program. A list of hard drives is displayed under the Main tab.
  • Page 98 Main Product Name Displays the model number of your computer. Service Tag Displays the service tag of your computer. Asset Tag Displays the asset tag of your computer. CPU Type Displays the processor type. CPU Speed Displays the processor speed. CPU ID Displays the processor identification code.
  • Page 99 Advanced devices. USB emulation is always enabled during POST. NOTE: You cannot boot any type of USB device (floppy, hard drive, or memory key) when this option is off. Default: Enabled USB Wake Support Allows you to enable USB devices to wake the computer from standby or to disable the USB wake support feature.
  • Page 100 SupportAssist System Resolution Auto OS Recovery Threshold Control the automatic boot flow for SupportAssist System Resolution Console and for Dell OS Recovery tool. SupportAssist OS Recovery Enable or disable the boot flow for the SupportAssist OS Recovery tool in the even of certain system errors.
  • Page 101 Security System Password Allows you to set the system password. The system password controls access to the computer at boot. HDD1 password Allows you to set, change or delete the hard-disk drive password. Password Change Allows you to permit or deny system password or HDD password changes.
  • Page 102 Table 11. System setup options—Exit menu Exit Exit Saving Changes Allows you to exit system setup saving your changes. Save Changes Without Exit Allows you to save your changes without exiting system setup. Exit Discarding Changes Allows you to exit system setup without saving your changes.

  • Page 103: System And Setup Password

    System and setup password You can create a system password and a setup password to secure your computer. Password type Description System password Password that you must enter to log on to your system. Setup password Password that you must enter to access and make changes to the BIOS settings of your computer.

  • Page 104: Deleting Or Changing An Existing System And Or Setup Password

    Press Esc and a message prompts you to save the changes. Press Y to save the changes and exit from System Setup. The computer reboots. Clearing forgotten passwords Contact Dell technical support to clear the forgotten passwords, see www.dell.com/ contactdell.

  • Page 105: Clearing Cmos Settings

    Clearing CMOS settings CAUTION: Clearing CMOS settings will reset the BIOS settings on your computer. Remove the base cover. Remove the battery. Disconnect the coin-cell battery. Wait for one minute. Connect the coin-cell battery. Replace the battery. Replace the base cover.

  • Page 106: Troubleshooting

    Follow these steps to flash the BIOS: Turn on your computer. Go to www.dell.com/support. Click Product support, enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model.

  • Page 107: Flashing Bios (Usb Key)

    Copy the BIOS setup program file to the bootable USB drive. Connect the bootable USB drive to the computer that needs the BIOS update. Restart the computer and press F12 when the Dell logo is displayed on the screen. Boot to the USB drive from the One Time Boot Menu.

  • Page 108: Running The Epsa Diagnostics

    3.0. Running the ePSA diagnostics Turn on your computer. As the computer boots, press the F12 key as the Dell logo appears. On the boot menu screen, select the Diagnostics option. Click the arrow at the bottom left corner. Diagnostics front page is displayed.
  • Page 109 Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 12. Self-help resources Information about Dell products and www.dell.com services Dell Help & Support app Tips Contact Support In Windows search, type Contact Support, and press Enter.

  • Page 110: Contacting Dell

    Enter the Service Tag number or Product ID in the search bar. Contacting Dell To contact Dell for sales, technical support, or customer service issues, see www.dell.com/contactdell. NOTE: Availability varies by country and product, and some services may not be available in your country.

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