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TRIAGE CHART
Use this general Triage Chart to determine what may possibly be causing the error before going out to the customers location.
1. Confirm the symptom from the customer.
2. Select that symptom from the chart.
3. Bring the primary component listed for that symptom.
4. Follow the associated flowcharts in the Training Manual to isolate the board.
5. Chart Color Code.
Symptoms - Shutdown. Power LED
blinking red diagnostics sequences
Board Reference
2X
MAIN BOARD
POWER SUPPLY
LCD Panel
TCON
▲
CONVERTER
SOFWARE UPDATE
HIF2 BOARD
BT BOARD
KD BOARD
WIFI
Problem
POWER
*NOTE: REFER TO LCD PANEL SERVICE MANUAL IN
REFERENCE LIBRARY DATABASE FOR CORRECT
REPLACEMENT PARTS BASED ON SERIAL NUMBER.
To access the most recent version of the Triage documents for the models listed in this manual, login into the Sony Authorized Servicer Portal at
http://www.sony.com/asp.
KDL-65W850A
3X
4X
5X
6X
7X
8X
*
AUDIO/
BACK-
COMM
TCON
CONV
TEMP
POWER
LIGHT
ERR
SECTION 2 - TROUBLESHOOTING
No
Video
Power
No Green
Whole
Isolated
No
Power LED
Screen
Area
Video
(Dead set)
Distortion
Distortion
▲
▲
▲
Red Dot: (Primary) Most likely defective part.
Blue Triangle: (Secondary) Possible defective part.
WIRELESS
Remote
LAN
Doble
No 3D
Images
Not working
on 3D
* Immediate Shutdown After Power ON & 7X
Audio
No
No Audio
Remote
▲
5
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