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Dell OptiPlex 3080 Micro Service Manual
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Dell OptiPlex 3080 Micro Service Manual

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OptiPlex 3080 Micro
Service Manual
Regulatory Model: D14U
Regulatory Type: D14U002
May 2020
Rev. A00

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Summary of Contents for Dell OptiPlex 3080 Micro

  • Page 1 OptiPlex 3080 Micro Service Manual Regulatory Model: D14U Regulatory Type: D14U002 May 2020 Rev. A00...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2020 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents Chapter 1: Working on your computer................... 5 Safety instructions................................5 Before working inside your computer........................5 Safety precautions................................ 6 Electrostatic discharge—ESD protection....................... 6 ESD field service kit ..............................7 After working inside your computer..........................8 Chapter 2: Technology and components..................9 USB features..................................
  • Page 4 System board..................................49 Removing the system board............................. 49 Installing the system board............................51 Chapter 5: Troubleshooting......................54 Dell SupportAssist Pre-boot System Performance Check diagnostics..............54 Running the SupportAssist Pre-Boot System Performance Check..............54 Diagnostic LED behavior..............................55 Diagnostic error messages..............................56 System error messages..............................59 WiFi power cycle................................

  • Page 5: Chapter 1: Working On Your Computer

    You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that is shipped with the product or at www.dell.com/regulatory_compliance.

  • Page 6: Safety Precautions

    ESD protection is an increasing concern. Due to the increased density of semiconductors used in recent Dell products, the sensitivity to static damage is now higher than in previous Dell products. For this reason, some previously approved methods of handling parts are no longer applicable.

  • Page 7: Esd Field Service Kit

    It is recommended that all field service technicians use the traditional wired ESD grounding wrist strap and protective anti-static mat at all times when servicing Dell products. In addition, it is critical that technicians keep sensitive parts separate from all insulator parts while performing service and that they use anti-static bags for transporting sensitive components.

  • Page 8: After Working Inside Your Computer

    After working inside your computer About this task CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer. Steps 1. Replace all screws and ensure that no stray screws remain inside your computer. 2. Connect any external devices, peripherals, or cables you removed before working on your computer. 3.

  • Page 9: Chapter 2: Technology And Components

    Technology and components This chapter details the technology and components available in the system. Topics: • USB features • USB Type-C • HDMI 1.4 USB features Universal Serial Bus, or USB, was introduced in 1996. It dramatically simplified the connection between host computers and peripheral devices like mice, keyboards, external drivers, and printers.
  • Page 10 ● USB 2.0 previously had four wires (power, ground, and a pair for differential data); USB 3.0/USB 3.1 Gen 1 adds four more for two pairs of differential signals (receive and transmit) for a combined total of eight connections in the connectors and cabling.

  • Page 11: Usb Type-C

    USB Type-C USB Type-C is a new, tiny physical connector. The connector itself can support various exciting new USB standards like USB 3.1 and USB power delivery (USB PD). Alternate Mode USB Type-C is a new connector standard that is very small. It is about a third the size of an old USB Type-A plug. This is a single connector standard that every device should be able to use.

  • Page 12: Hdmi 1.4

    Thunderbolt 3 over USB Type-C Thunderbolt 3 brings Thunderbolt to USB Type-C at speeds up to 40 Gbps, creating one compact port that does it all - delivering the fastest, most versatile connection to any dock, display or data device like an external hard drive. Thunderbolt 3 uses a USB Type-C connector/port to connect to supported peripherals.
  • Page 13 ● HDMI Micro Connector - A new, smaller connector for phones and other portable devices, supporting video resolutions up to 1080p. ● Automotive Connection System - New cables and connectors for automotive video systems, designed to meet the unique demands of the motoring environment while delivering true HD quality. Advantages of HDMI ●...

  • Page 14: Chapter 3: Major Components Of Your System

    Major components of your system...
  • Page 15 Major components of your system Major components of your system...
  • Page 16 12. Hard drive assembly NOTE: Dell provides a list of components and their part numbers for the original system configuration purchased. These parts are available according to warranty coverages purchased by the customer. Contact your Dell sales representative for purchase options.

  • Page 17: Chapter 4: Disassembly And Reassembly

    Disassembly and reassembly Topics: • Side cover • Front bezel • Hard-drive assembly • Solid-state drive • Fan assembly • WLAN card • Heat sink • Coin-cell battery • Memory modules • Speaker • Optional I/O modules (Type C/ HDMI/VGA/DP/Serial) •...
  • Page 18 Steps 1. Loosen the thumbscrew (6x32) that secures the side cover to the system. Disassembly and reassembly...

  • Page 19: Installing The Side Cover

    2. Slide the side cover towards the front of the system and lift the cover. Installing the side cover Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the side cover and provides a visual representation of the installation procedure. Disassembly and reassembly...

  • Page 20: Front Bezel

    Steps 1. Align the side cover with the grooves on the chassis. 2. Slide the side cover towards the back of the system to install it. 3. Tighten the thumbscrew (6x32) to secure the side cover to the system. Next steps 1.

  • Page 21: Installing The Front Bezel

    Steps 1. Pry the retention tabs to release the front bezel from the system. 2. Remove the front bezel from the system. Installing the front bezel Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the front bezel and provides a visual representation of the installation procedure.

  • Page 22: Hard-Drive Assembly

    Steps 1. Position the bezel to align the tabs with the slots on the chassis. 2. Press the bezel until the release tabs click into place. Next steps 1. Install the side cover. 2. Follow the procedure in after working inside your computer.

  • Page 23: Removing The Hard-Drive Bracket

    Steps 1. Press the release tabs on the hard-drive assembly and slide it towards the front of the system to disconnect it from the connector on the system board. 2. Lift the hard drive assembly from the system. NOTE: Note the orientation of the hard drive so that you can replace it correctly. Removing the hard-drive bracket Prerequisites 1.

  • Page 24: Installing The Hard-Drive Bracket

    Steps 1. Pull one side of the hard-drive bracket to disengage the pins on the bracket from the slots on the drive. 2. Lift the hard-drive out of the bracket. Installing the hard-drive bracket Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the hard-drive bracket and provides a visual representation of the installation procedure.

  • Page 25: Installing The 2.5 In. Hard-Drive Assembly

    Steps 1. Place the hard-drive into the bracket. 2. Align and insert the pins on the drive bracket with the slots on the drive. NOTE: Note the orientation of the hard-drive so that you can replace it correctly. Next steps 1.

  • Page 26: Solid-State Drive

    Steps 1. Insert the hard-drive assembly into the slot on the system. 2. Slide the hard-drive assembly towards the connector in the system board until the release tabs clicks into place. Next steps 1. Install the front bezel. 2. Install the side cover.

  • Page 27: Installing The M.2 2230 Pcie Solid-State Drive

    4. Remove the hard-drive assembly. About this task The following images indicate the location of the solid-state drive and provide a visual representation of the removal procedure. Steps 1. Remove the screw (M2x3.5) that secures the solid-state drive to the system board. 2.

  • Page 28: Removing The M.2 2280 Pcie Solid-State Drive

    Steps 1. Align the notch on the solid-state drive with the tab on the solid-state drive connector on the system board. 2. Insert the solid-state drive at a 45-degree angle into the solid-state drive connector. 3. Replace the screw (M2x3.5) that secures the M.2 2230 PCIe solid-state drive to the system board. Next steps 1.

  • Page 29: Installing The M.2 2280 Pcie Solid-State Drive

    Steps 1. Remove the screw (M2x3.5) that secures the solid-state drive to the system board. 2. Slide and lift the solid-state drive off the system board. Installing the M.2 2280 PCIe solid-state drive Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the solid-state drive and provides a visual representation of the installation procedure.

  • Page 30: Fan Assembly

    Steps 1. Align the notch on the solid-state drive with the tab on the solid-state drive connector on the system board. 2. Insert the solid-state drive at a 45-degree angle into the solid-state drive connector. 3. Replace the screw (M2x3.5) that secures the M.2 2280 PCIe solid-state drive to the system board. Next steps 1.
  • Page 31 Disassembly and reassembly...

  • Page 32: Installing The Fan Assembly

    Steps 1. Unroute the speaker cable from the routing guide on the fan assembly. 2. Press the blue tabs on both sides of the fan, and slide to lift the fan to release it from the system. 3. Turn the fan assembly over. 4.
  • Page 33 Disassembly and reassembly...
  • Page 34 Steps 1. Connect the fan cable to the connector on the system board. 2. Turn the fan assembly over. 3. Press the release tab on the fan assembly and place it on the system until it clicks into place. 4. Route the speaker cable through the routing guides on the fan assembly. Next steps 1.

  • Page 35: Wlan Card

    WLAN card Removing the WLAN card Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the side cover. 3. Remove the front bezel. 4. Remove the hard-drive assembly. About this task The following images indicate the location of the wireless card and provide a visual representation of the removal procedure. Steps 1.

  • Page 36: Installing The Wlan Card

    Installing the WLAN card Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the wireless card and provides a visual representation of the installation procedure. Steps 1.

  • Page 37: Heat Sink

    3. Align the notch on the WLAN card with the tab on the WLAN card slot. Insert the WLAN card into the connector on the system board. 4. Replace the (M2x3.5) screw to secure the WLAN card bracket to the WLAN card. Next steps 1.

  • Page 38: Installing The Heat Sink

    Steps 1. Loosen the three captive screws that secure the heat sink to the system. NOTE: Loosen the screw in the sequential order (1,2,3) as printed on the heat sink. 2. Lift the heat-sink from the system board. Installing the heat sink Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure.
  • Page 39 Steps 1. Align the screws of the heat sink with the holders on the system board and place the heat sink on the processor. 2. Tighten the captive screws that secure the heat sink to the system board. NOTE: Tighten the screws in a sequential order (1,2,3) as printed on the heat sink. Next steps 1.

  • Page 40: Coin-Cell Battery

    Coin-cell battery Removing the coin-cell battery Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the side cover. 3. Remove the front bezel. NOTE: Removing the coin-cell battery resets the BIOS setup program settings to default. It is recommended that you note the BIOS setup program settings before removing the coin-cell battery.

  • Page 41: Memory Modules

    Steps 1. Insert the coin cell battery with the "+" sign facing up and slide it under the securing tabs at the positive side of the connector. 2. Press the battery into the connector until it locks into place. Next steps 1.

  • Page 42: Installing The Memory Modules

    Steps 1. Pull the securing clips from the memory module until the memory module pops up. 2. Slide and remove the memory module from the memory-module slot. Installing the memory modules Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the memory modules and provides a visual representation of the installation procedure.

  • Page 43: Speaker

    Steps 1. Align the notch on the memory module with the tab on the memory-module slot. 2. Slide the memory module firmly into the slot at an angle and press the memory module down until it clicks into place. NOTE: If you do not hear the click, remove the memory module and reinstall it.

  • Page 44: Installing The Speaker

    Steps 1. Disconnect the speaker cable from the system board. 2. Press the release tab and lift the speaker along with the cable from the system board. Installing the speaker Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following image indicates the location of the speaker and provides a visual representation of the installation procedure.

  • Page 45: Optional I/O Modules (Type C/ Hdmi/Vga/Dp/Serial)

    Steps 1. Align and insert the speaker into the slot and press it until the release tab clicks. 2. Connect the speaker cable to the system board. Next steps 1. Install the assembly. 2. Install the front bezel. 3. Install the side cover.

  • Page 46: Installing Optional I/O Modules (Type C/ Hdmi/Vga/Dp/Serial)

    Installing optional I/O modules (Type C/ HDMI/VGA/DP/Serial) Prerequisites If you are replacing a component, remove the existing component before performing the installation procedure. About this task The following images indicate the location of the system board and provide a visual representation of the installation procedure. Steps 1.

  • Page 47: Installing The Processor

    Steps 1. Press down and push the release lever away from the processor to release it from the securing tab. 2. Lift the lever upward to lift the processor cover. CAUTION: When removing the processor, do not touch any of the pins inside the socket or allow any objects to fall on the pins in the socket.
  • Page 48 Steps 1. Align the pin-1 corner of the processor with the pin 1 corner of the processor socket, and then place the processor in the processor socket. NOTE: The pin-1 corner of the processor has a triangle that aligns with the triangle on the pin-1 corner on the processor socket.

  • Page 49: System Board

    System board Removing the system board Prerequisites 1. Follow the procedure in before working inside your computer. 2. Remove the side cover. 3. Remove the front bezel. 4. Remove the hard drive assembly. 5. Remove the solid-state drive. 6. Remove the WLAN card.
  • Page 50 Disassembly and reassembly...

  • Page 51: Installing The System Board

    Steps 1. Remove the screw (6-32) that secures the hard drive caddy support to the system board. 2. Lift the hard drive caddy support away from the system board. 3. Remove the two (M3x4) screws and three (6-32) screws that secure the system board to the chassis. 4.
  • Page 52 Disassembly and reassembly...
  • Page 53 Steps 1. Align and lower the system board into the system until the connectors at the back of the system board align with the slots on the chassis, and the screw holes on the system board align with the standoffs on the system. 2.

  • Page 54: Chapter 5: Troubleshooting

    Check diagnostics About this task The SupportAssist diagnostics (also known as system diagnostics) performs a complete check of your hardware. The Dell SupportAssist Pre-boot System Performance Check diagnostics is embedded with the BIOS and is launched by the BIOS internally. The embedded system diagnostics provides a set of options for particular devices or device groups allowing you to: ●...

  • Page 55: Diagnostic Led Behavior

    Diagnostic LED behavior Table 3. Diagnostic LED behavior Blinking pattern Amber White Problem description Suggested resolution Unrecoverable SPI Flash Failure CPU failure ● Run the Intel CPU diagnostics tools. ● If problem persists, replace the system board. System board failure (included ●...

  • Page 56: Diagnostic Error Messages

    CACHE DISABLED DUE TO FAILURE The primary cache internal to the microprocessor has failed. Contact Dell CD DRIVE CONTROLLER FAILURE The optical drive does not respond to commands from the computer.
  • Page 57 Then, shut down the computer, reinstall the hard drive, and restart the computer. If the problem persists, try another drive. Run the Hard Disk Drive tests in Dell Diagnostics. INSERT BOOTABLE MEDIA The operating system is trying to boot to non-bootable media, such as an optical drive.
  • Page 58 The operating system cannot find a specific track on the hard drive. SHUTDOWN FAILURE A chip on the system board may be malfunctioning. Run the System Set tests in Dell Diagnostics. If the message reappears, Contact Dell. TIME-OF-DAY CLOCK LOST POWER System configuration settings are corrupted. Connect your computer to an electrical outlet to charge the battery.

  • Page 59: System Error Messages

    The computer failed to complete the boot routine three system have failed at checkpoint [nnnn]. For consecutive times for the same error. help in resolving this problem, please note this checkpoint and contact Dell Technical Support CMOS checksum error RTC is reset, BIOS Setup default has been loaded.
  • Page 60 5. Turn on the wireless router. 6. Turn on the modem. 7. Turn on your computer. Troubleshooting...

  • Page 61: Chapter 6: Getting Help

    About this task Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: Steps 1.

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