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Dell Dimension 3100C Owner's Manual
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Dell Dimension 3100C Owner's Manual

Dell dimension 3100c: owners manual
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Dell™ Dimension™ 3100C
FlexBay for optional
floppy drive or Media
Card Reader
headphone connector
diagnostic lights
cover latch release
card slots for
PCI (2),
PCI Express x1 (1)
Model DCNE
w w w . d e l l . c o m | s u p p o r t . d e l l . c o m
Owner's Manual
Service Tag
CD or DVD activity light
CD or DVD eject button
USB 2.0 connectors (2)
hard drive activity light
power button
power connector
audio connectors
USB 2.0 connectors (4)
network adapter
VGA video connector (integrated)

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Summary of Contents for Dell Dimension 3100C

  • Page 1 Dell™ Dimension™ 3100C FlexBay for optional floppy drive or Media Card Reader headphone connector diagnostic lights cover latch release card slots for PCI (2), PCI Express x1 (1) Model DCNE w w w . d e l l . c o m | s u p p o r t . d e l l . c o m Owner’s Manual...
  • Page 2 Trademarks used in this text: Dell, the DELL logo, Inspiron, Dell Precision, Dimension, OptiPlex, Latitude, PowerEdge, PowerVault, PowerApp, DellNet, and PowerConnect are trademarks of Dell Inc.; Intel and Pentium are registered trademarks of Intel Corporation; Microsoft, Windows, and Outlook are registered trademarks of Microsoft Corporation.

  • Page 3: Table Of Contents

    Contents Finding Information Setting Up and Using Your Computer Setting Up a Printer Printer Cable ....... . Connecting a USB Printer Connecting to the Internet Setting Up Your Internet Connection...
  • Page 4 Dell Diagnostics ....... . . Dell Diagnostics Main Menu Contents .
  • Page 5 Restoring Your Operating System ® Using Microsoft Windows Using Dell™ PC Restore by Symantec Removing Dell PC Restore Removing and Installing Parts Before You Begin ....... . .
  • Page 6 ....... . . CDs and DVDs Dell Technical Support Policy (U.S. Only) Definition of "Dell-Installed" Software and Peripherals Definition of "Third-Party"...
  • Page 7 Glossary ........Index ........Contents...
  • Page 8 Contents...

  • Page 9: Finding Information

    • Warranty information • Terms and Conditions (U.S. only) • Safety instructions • Regulatory information • Ergonomics information • End User License Agreement • How to set up my computer Find It Here Dell™ Product Information Guide Setup Diagram Finding Information...
  • Page 10 Select your region to view the appropriate support site. NOTE: Corporate, government, and education customers can also use the customized Dell Premier Support website at premier.dell.com. To download Desktop System Software: Go to support.dell.com and click Downloads. Enter your Service Tag or product model.
  • Page 11 What Are You Looking For? • How to use Windows XP • How to work with programs and files • How to personalize my desktop Find It Here Windows Help and Support Center Click the Start button and click Help and Support. Type a word or phrase that describes your problem and click the arrow icon.
  • Page 12 Finding Information...

  • Page 13: Setting Up And Using Your Computer

    Setting Up and Using Your Computer Setting Up a Printer NOTICE: Complete the operating system setup before you connect a printer to the computer. See the documentation that came with the printer for setup information, including how to: • Obtain and install updated drivers •...

  • Page 14: Connecting To The Internet

    Connecting to the Internet NOTE: ISPs and ISP offerings vary by country. To connect to the Internet, you need a modem or network connection and an Internet service provider (ISP), such as AOL or MSN. Your ISP will offer one or more of the following Internet connection options: •...

  • Page 15: Setting Up Your Internet Connection

    Setting Up Your Internet Connection To set up an AOL or MSN connection: 1 Save and close any open files, and exit any open programs. 2 Double-click the MSN Explorer or AOL icon on the Microsoft 3 Follow the instructions on the screen to complete the setup. If you do not have an MSN Explorer or AOL icon on your desktop or if you want to set up an Internet connection with a different ISP: 1 Save and close any open files, and exit any open programs.

  • Page 16: Playing Cds And Dvds

    Playing CDs and DVDs NOTICE: Do not press down on the CD or DVD tray when you open or close it. Keep the tray closed when you are not using the drive. NOTICE: Do not move the computer when you are playing CDs or DVDs. 1 Press the eject button on the front of the drive.

  • Page 17: Adjusting The Volume

    Go to the previous track Eject Go to the next track A DVD player includes the following basic buttons: Stop Restart the current chapter Play Fast forward Pause Fast reverse Advance a single frame while in pause mode Go to the next title or chapter Continuously play the current title or chapter Go to the previous title or chapter Eject...

  • Page 18: Adjusting The Picture

    (combo) drive. NOTE: The types of CD or DVD drives offered by Dell may vary by country. The following instructions explain how to make an exact copy of a CD or DVD. You can also use Sonic DigitalMedia for other purposes, such as creating music CDs from audio files stored on your computer or backing up important data.

  • Page 19: Using Blank Cds And Dvds

    3 To copy the CD or DVD: • If you have one CD or DVD drive, ensure that the settings are correct and click the Disc Copy button. The computer reads your source CD or DVD and copies the data to a temporary folder on your computer hard drive.

  • Page 20: Helpful Tips

    Media Type DVD-R DL DVD-RAM Helpful Tips ® • Use Microsoft Windows you start Sonic DigitalMedia and open a DigitalMedia project. • Use CD-Rs to burn music CDs that you want to play in regular stereos. CD-RWs do not play in most home or car stereos.
  • Page 21 For information on installing a Media Card Reader, see "Installing a Media Card Reader" on page 81. xD-Picture Card and SmartMedia (SMC) CompactFlash Type I and II (CF I/II) and MicroDrive Card Memory Stick (MS/MS Pro) SecureDigital Card (SD)/ MultiMediaCard (MMC) To use the Media Card Reader: 1 Check the media or card to determine the proper orientation for insertion.

  • Page 22: Setting Up A Home And Office Network

    Setting Up a Home and Office Network Connecting to a Network Adapter NOTICE: Plug the network cable into the network adapter connector on the computer. Do not plug the network cable into the modem connector on the computer. NOTICE: Do not plug a network cable into a telephone wall jack. 1 Connect the network cable to the network adapter connector on the back of your computer.

  • Page 23: Power Management

    Power Management ® ® The Microsoft Windows XP power management features can reduce the amount of electricity your computer uses when it is on and you are not using it. You can reduce power to just the monitor or the hard drive, or you can use standby mode or hibernate mode to reduce power to the entire computer.

  • Page 24: Power Options Properties

    Because hibernate mode requires a special file on your hard drive with enough disk space to store the contents of the computer memory, Dell creates an appropriately sized hibernate mode file before shipping the computer to you. If the computer’s hard drive becomes corrupted, Windows XP recreates the hibernate file automatically.

  • Page 25: Hyper-Threading

    You can enable or disable Hyper-Threading through system setup. For more information on accessing system setup, see page 91. For more information on Hyper-Threading, search the Knowledge Base on the Dell Support website at support.dell.com. in the Windows taskbar for quick access.
  • Page 26 Setting Up and Using Your Computer...

  • Page 27: Solving Problems

    — If you have to repeatedly reset time and date information after turning on the computer, or if an incorrect time or date displays during start-up, replace the battery (see page 83). If the battery still does not work properly, contact Dell (see page 102). Drive Problems...

  • Page 28: Cd And Dvd Drive Problems

    E S T T H E D R I V E — • Insert another floppy disk, CD, or DVD to eliminate the possibility that the original one is defective. • Insert a bootable floppy disk and restart the computer. L E A N T H E D R I V E O R D I S K H E C K T H E C A B L E C O N N E C T I O N S U N T H E...

  • Page 29: Hard Drive Problems

    Hard drive problems H E C K I S K — Click the Start button and click My Computer. Right-click Local Disk C:. Click Properties. Click the Tools tab. Under Error-checking, click Check Now. Click Scan for and attempt recovery of bad sectors. Click Start.

  • Page 30: Error Messages

    E R I F Y T H A T T H E M O D E M I S C O M M U N I C A T I N G W I T H Click the Start button and click Control Panel. Click Printers and Other Hardware.

  • Page 31: Media Card Reader Problems

    BIOS setup. L O S E S O M E P R O G R A M S A N D T R Y A G A I N — Contact Dell (see page 102). — — Close all...

  • Page 32: Keyboard Problems

    Keyboard Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. H E C K T H E K E Y B O A R D C A B L E •...

  • Page 33: A Program Stops Responding

    A program stops responding N D T H E P R O G R A M — Press <Ctrl><Shift><Esc> simultaneously. Click Applications. Click the program that is no longer responding. Click End Task. A program crashes repeatedly NOTE: Software usually includes installation instructions in its documentation or on a floppy disk or CD. H E C K T H E S O F T W A R E D O C U M E N T A T I O N A program is designed for an earlier Windows operating system U N T H E...

  • Page 34: Other Software Problems

    (see page 64). • Reseat the memory modules (see page 64) to ensure that your computer is successfully communicating with the memory. • Run the Dell Diagnostics (see page 46). Solving Problems — F L O P P Y D I S K S...

  • Page 35: Mouse Problems

    • Ensure that you are following the memory installation guidelines (see page 64). • Your computer supports DDR2 memory. For more information about the type of memory supported by your computer, see "Memory" on page 62. • Run the Dell Diagnostics (see page 46). Mouse Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide.

  • Page 36: Network Problems

    Network Problems CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. H E C K T H E N E T W O R K C A B L E C O N N E C T O R both the network connector on the back of the computer and the network port or device.

  • Page 37: Printer Problems

    F T H E P O W E R L I G H T I S O F F — The computer is either turned off or is not receiving power. • Reseat the power cable into both the power connector on the back of the computer and the electrical outlet.

  • Page 38: Scanner Problems

    H E C K T H E P R I N T E R C A B L E C O N N E C T I O N S • See the printer documentation for cable connection information. • Ensure that the printer cables are securely connected to the printer and the computer (see "Setting Up a Printer"...

  • Page 39: Sound And Speaker Problems

    E R I F Y T H A T T H E S C A N N E R I S R E C O G N I Z E D B Y Click the Start button, click Control Panel, and then click Printers and Other Hardware. Click Scanners and Cameras.

  • Page 40: No Sound From Headphones

    E I N S T A L L T H E S O U N D D R I V E R U N T H E A R D W A R E on page 49. No sound from headphones H E C K T H E H E A D P H O N E C A B L E C O N N E C T I O N into the headphone connector (see page 55).

  • Page 41: If The Screen Is Difficult To Read

    If the screen is difficult to read H E C K T H E M O N I T O R S E T T I N G S contrast and brightness, demagnetizing (degaussing) the monitor, and running the monitor self-test. O V E T H E S U B W O O F E R A W A Y F R O M T H E M O N I T O R ensure that the subwoofer is at least 60 cm (2 ft) away from the monitor.
  • Page 42 Solving Problems...

  • Page 43: Advanced Troubleshooting

    • If available, install properly working memory of the same type into your computer (see page 64). • If the problem persists, contact Dell (see page 102). Advanced Troubleshooting...
  • Page 44 • If available, install properly working memory of the same type into your computer (see page 64). • If the problem persists, contact Dell (see page 102). • Ensure that no special memory module/memory connector placement requirements exist (see page 62).
  • Page 45 (see page 91) to make sure the boot sequence is correct for the devices installed on your computer. • If the problem persists, contact Dell (see page 102). If the system does not start, plug the computer into a working electrical outlet.

  • Page 46: Dell Diagnostics

    If you cannot resolve the error condition, contact Dell (see NOTE: The Service Tag for your computer is located at the top of each test screen. If you contact Dell, technical support will ask for your Service Tag. Advanced Troubleshooting ®...

  • Page 47: Drivers

    Errors Help Configuration Parameters 4 Close the test screen to return to the Main Menu screen. To exit the Dell Diagnostics and restart the computer, close the Main Menu screen. Drivers What Is a Driver? A driver is a program that controls a device such as a printer, mouse, or keyboard. All devices require a driver program.

  • Page 48: Identifying Drivers

    Reinstalling Drivers NOTICE: The Dell Support website at support.dell.com provides approved drivers for Dell™ computers. If you install drivers obtained from other sources, your computer might not work correctly. Using Windows XP Device Driver Rollback If a problem occurs on your computer after you install or update a driver, use Windows XP Device Driver Rollback to replace the driver with the previously installed version.

  • Page 49: Resolving Software And Hardware Incompatibilities

    • Dell PC Restore by Symantec restores your hard drive to the operating state it was in when you purchased the computer. Dell PC Restore permanently deletes all data on the hard drive and removes any applications installed after you received the computer.

  • Page 50: Using Microsoft ® Windows ® Xp System Restore

    NOTE: The procedures in this document were written for the Windows default view, so they may not work if you set your Dell™ computer to the Windows Classic view. Creating a Restore Point 1 Click the Start button and click Help and Support.

  • Page 51: Using Dell™ Pc Restore By Symantec

    Dell PC Restore is not available in all countries. Use Dell PC Restore by Symantec only as the last method to restore your operating system. PC Restore restores your hard drive to the operating state it was in when you purchased the computer.

  • Page 52: Removing Dell Pc Restore

    NOTICE: Removing Dell PC Restore from the hard drive permanently deletes the PC Restore utility from your computer. After you have removed Dell PC Restore, you will not be able to use it to restore your computer’s operating system. Dell PC Restore enables you to restore your hard drive to the operating state it was in when you purchased your computer.

  • Page 53: Removing And Installing Parts

    You have performed the steps in "Turning Off Your Computer" (see page 53) and "Before Working Inside Your Computer" (see page 54). • You have read the safety information in your Dell™ Product Information Guide. NOTE: Unless otherwise noted, a component can be replaced or—if purchased separately—installed by performing the removal procedure in reverse order.

  • Page 54: Before Working Inside Your Computer

    NOTICE: Only a certified service technician should perform repairs on your computer. Damage due to servicing that is not authorized by Dell is not covered by your warranty. NOTICE: When you disconnect a cable, pull on its connector or on its strain-relief loop, not on the cable itself.

  • Page 55: Front View Of The Computer

    Front View of the Computer Removing and Installing Parts...
  • Page 56 Can contain an optional floppy drive or optional Media Card Reader. For information on using the Media Card Reader, see "Using a Media Card Reader (Optional)" on page 20. Use to identify your computer when you access the Dell Support website or call technical support.

  • Page 57: Back View Of The Computer

    • Microphone connector — Use the pink microphone connector to attach a personal computer microphone for voice or musical input. Use the back USB connectors for devices that typically remain connected, such as printers and keyboards.

  • Page 58: Removing The Computer Cover

    network adapter connector To attach your computer to a network or broadband device, connect one end of a VGA video connector card slots Removing the Computer Cover CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide.

  • Page 59: Inside View Of Your Computer

    security cable slot Inside View of Your Computer CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. CAUTION: To avoid electrical shock, always unplug your computer from the electrical outlet before removing the computer cover.
  • Page 60 drives bay (CD/DVD, floppy, and hard drive) power supply Removing and Installing Parts system board card slots heat sink assembly front I/O panel...

  • Page 61: System Board Components

    System Board Components Removing and Installing Parts...

  • Page 62: Memory

    fan connector (FAN) processor connector (CPU) power connector (12VPOWER) memory module connectors (DIMM_1, DIMM_2) serial ATA drive connector (SATA0) front-panel connector (FNT_PANEL) power connector (POWER) DVD drive connector (IDE) Memory If your computer only has one memory module installed on the system board, you can increase your computer memory by installing an additional memory module.
  • Page 63 If you remove your original memory modules from the computer during a memory upgrade, keep them separate from any new modules that you may have, even if you purchased the new modules from Dell. If possible, do not pair an original memory module with a new memory module. Otherwise, your computer may not start properly.

  • Page 64: Installing Memory

    Installing Memory CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. NOTICE: To prevent static damage to components inside your computer, discharge static electricity from your body before you touch any of your computer’s electronic components. You can do so by touching an unpainted metal surface on the computer chassis.
  • Page 65 3 Align the notch on the bottom of the module with the crossbar in the connector. cutouts (2) memory module NOTICE: To avoid damage to the memory module, press the module straight down into the connector while you apply equal force to each end of the module. 4 Insert the module into the connector until the module snaps into position.

  • Page 66: Removing Memory

    You can do so by touching an unpainted metal surface on the computer chassis. Your Dell™ computer provides the following slots for PCI and PCI Express cards: • Two low-profile PCI card slots •...
  • Page 67 If you are installing or replacing an expansion card, follow the procedures in the next section. If you are removing but not replacing an expansion card, see "Removing an Expansion Card" on page 70. If you are replacing a card, remove the current driver for the card from the operating system. Installing an Expansion Card 1 Follow the procedures in "Before You Begin"...
  • Page 68 CAUTION: Some network adapters automatically start the computer when they are connected to a network. To guard against electrical shock, be sure to unplug your computer from its electrical outlet before installing any cards. 6 Place the card in the connector and press down firmly. Ensure that the card is fully seated in the slot. bracket within slot bracket caught outside of slot 4 7 Before you close the card retention door, ensure that:...
  • Page 69 release tab card retention door 8 Close the card retention door by snapping it into place. NOTICE: Do not route card cables over or behind the cards. Cables routed over the cards can prevent the computer cover from closing properly or cause damage to the equipment. 9 Connect any cables that should be attached to the card.
  • Page 70 3 If you are removing the card permanently, install a filler bracket in the empty card-slot opening. If you need a filler bracket, contact Dell (see page 102). NOTE: Installing filler brackets over empty card-slot openings is necessary to maintain FCC certification of the computer.

  • Page 71: Drives

    Drives Your computer supports a combination of these devices: • One serial ATA hard drive • One FlexBay drive (floppy drive or Media Card Reader) • One CD or DVD drive DVD drive Connect DVD drives to the connector labeled "IDE" on the system board. Serial ATA hard drives should be connected to the connectors labeled "SATA0"...

  • Page 72: Drive Interface Connectors

    Drive Interface Connectors Most interface connectors are keyed for correct insertion; that is, a notch or a missing pin on one connector matches a tab or a filled-in hole on the other connector. Keyed connectors ensure that the pin- 1 wire in the cable (indicated by the colored stripe along one edge of the IDE cable—serial ATA cables do not use a colored stripe) goes to the pin-1 end of the connector.

  • Page 73: Connecting And Disconnecting Drive Cables

    Connecting and Disconnecting Drive Cables When removing an IDE drive data cable, grasp the colored pull tab and pull until the connector detaches. When connecting and disconnecting a serial ATA data cable, hold the cable by the black connector at each end.
  • Page 74 4 Press in on the two plastic securing clips on each side of the drive and slide the drive towards the back of the computer. NOTICE: Do not pull the drive out of the computer by the drive cables. Doing so may cause damage to cables and the cable connectors.
  • Page 75 hard drive 4 Place the replacement hard drive in the bracket and press it in until it clicks into place. securing tabs (2) drive release tabs (2) release tabs (2) plastic hard-drive bracket plastic hard-drive bracket Removing and Installing Parts...
  • Page 76 For instructions, see the documentation that came with your operating system. 15 Test the hard drive by running the 16 Install your operating system on the hard drive. For instructions, see the documentation that came with your operating system Removing and Installing Parts slot verification number Dell Diagnostics.

  • Page 77: Floppy Drive

    Floppy Drive CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before removing the cover. NOTE: If you are adding a floppy drive, see "Installing a Floppy Drive"...
  • Page 78 Installing a Floppy Drive 1 If you are installing a new drive: Use a small flat-edge screw driver on the back side of the drive-panel insert to gently pop off the insert. Remove the four shoulder screws from the drive-panel insert. 2 If you are replacing an existing drive: Remove the four shoulder screws from the existing drive.

  • Page 79: Media Card Reader

    Replace the DVD drive. power cable 7 Check all cable connections, and fold cables out of the way to provide airflow for the fan and cooling vents. Replace the computer cover. Media Card Reader For information on using the Media Card Reader, see "Using a Media Card Reader (Optional)" on page 20.
  • Page 80 2 Remove the DVD drive (see "Removing a DVD Drive" on page 82) and carefully set it aside. NOTICE: Do not pull the drive out of the computer by the drive cables. Doing so may cause damage to cables and the cable connectors.

  • Page 81: Installing A Media Card Reader

    Installing a Media Card Reader CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. NOTICE: To prevent static damage to components inside your computer, discharge static electricity from your body before you touch any of your computer’s electronic components.

  • Page 82: Removing A Dvd Drive

    Removing a DVD Drive 1 Follow the procedures in "Before You Begin" on page 53. NOTICE: Do not pull the drive out of the computer by the drive cables. Doing so may cause damage to cables and the cable connectors. 2 Pull up on the drive release latch and slide the drive towards the back of the computer.

  • Page 83: Battery

    3 If you are replacing an existing drive: Press the two snaps on the top of the drive-panel insert and rotate the insert toward the front of the computer. Remove the three shoulder screws from the existing drive. Insert the three shoulder screws into the sides of the new drive and tighten them. 4 Connect the power and DVD drive cables to the drive.

  • Page 84: Replacing The Computer Cover

    4 Remove the battery by carefully prying it out of its socket with your fingers or with a blunt, nonconducting object such as a plastic screwdriver. 5 Insert the new battery into the socket with the side labeled "+" facing up, and snap the battery into place.
  • Page 85 3 To replace the cover: Align the bottom of the cover with the hinge tabs located along the bottom edge of the computer. Using the hinge tabs as leverage, rotate the cover downward to close it. Snap the cover into place by pulling back on the cover release latch and then releasing the latch when the cover is properly seated.
  • Page 86 Removing and Installing Parts...

  • Page 87: Appendix

    Appendix Specifications Processor Processor type Level 1 (L1) cache Level 2 (L2) cache Memory Type Memory connectors Memory capacities Minimum memory Maximum memory BIOS address Computer Information Chipset DMA channels Interrupt levels BIOS chip (NVRAM) System clock Video Type ® ®...
  • Page 88 Audio Type Expansion Bus Bus type Bus speed connectors connector size connector data width (maximum) PCI Express connector connector size connector data width (maximum) Drives Externally accessible: Available devices Internally accessible Connectors External connectors: Video Network adapter Audio Appendix HDA 2 PCI 2.3 PCI Express x1 PCI: 33 MHz...
  • Page 89 Connectors System board connectors: Primary IDE drive Serial ATA FlexBay Drive PCI 2.3 PCI Express x1 Controls and Lights Power control Power light Hard-drive access light Link integrity light (on integrated network adapter) Activity light (on integrated network adapter) Diagnostic lights Standby power light Power DC power supply:...
  • Page 90 Power Voltage (see the safety instructions located in the Product Information Guide for important voltage setting information) Backup battery Physical Height Width Depth Weight Environmental Temperature: Operating Storage Relative humidity: Operating Storage Maximum vibration: Operating Storage Maximum shock: Operating Storage Altitude: Operating Storage...

  • Page 91: System Setup

    Entering System Setup 1 Turn on (or restart) your computer. 2 When the blue DELL™ logo is displayed, you must watch for the F2 prompt to appear. 3 Once this F2 prompt appears, press <F2> immediately. NOTE: The F2 prompt indicates that the keyboard has initialized.

  • Page 92: System Setup Options

    Options List — This field appears on the left side of the system setup window. The field is a scrollable list containing features that define the configuration of your computer, including installed hardware, power conservation, and security features. Scroll up and down the list with the up- and down-arrow keys.
  • Page 93 The computer attempts to boot from the sequence of devices specified in Boot Sequence this list. NOTE: appears in the system setup menu. To boot from a USB memory device, select the USB device and move it so it becomes the first device in the list. Drives Identifies and defines the floppy drive attached to the FLOPPY connector Diskette Drive...
  • Page 94 Performance HyperThreading Hard Drive Acoustics Security Admin Password System Password Password Status Power Management AC Recovery Auto Power On Auto Power Time Low Power Mode Appendix If your computer’s processor supports Hyper-Threading, this option appears in the Options List. • Bypass (default) — Your computer does not test or change the current acoustics mode setting.

  • Page 95: Boot Sequence

    The options are S1, a suspend state where the computer is running in a low- Suspend Mode power mode, and S3, a standby state where the power is reduced or turned off for most components, however, system memory remains active. Maintenance This setting restores the computer’s default settings.
  • Page 96 Changing Boot Sequence for the Current Boot You can use this feature, for example, to restart your computer to a USB device such as a floppy drive, memory key, or CD-RW drive. NOTE: If you are booting to a USB floppy drive, you must first set Diskette Drive to OFF in system setup (see page 91).

  • Page 97: Clearing Forgotten Passwords And Cmos Settings

    Clearing Forgotten Passwords and CMOS Settings CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. 1 Follow the procedures in "Before You Begin" on page 53. Jumper Locations Jumper Setting PSWD...

  • Page 98: Clearing Password Settings

    Clearing Password Settings 1 Follow the procedures in "Before You Begin" on page 53. 2 Locate the 3-pin password jumper (PSWD) on the system board (see page 97), and attach the jumper plug to pins 2 and 3 to clear the password. NOTE: When you receive your computer, the jumper plug is attached to pins 1 and 2.

  • Page 99: Cleaning Your Computer

    Cleaning Your Computer CAUTION: Before you begin any of the procedures in this section, follow the safety instructions located in the Product Information Guide. Computer, Keyboard, and Monitor CAUTION: Before you clean your computer, disconnect the computer from the electrical outlet. Clean your computer with a soft cloth dampened with water.

  • Page 100: Cds And Dvds

    Dell, as well as the verification of appropriate functionality of the computer and all Dell-installed hardware. In addition to this technician-assisted technical support, online technical support is available at support.dell.com.

  • Page 101: Definition Of "Third-Party" Software And Peripherals

    Third-party software and peripherals include any peripheral, accessory, or software program sold by Dell not under the Dell brand (printers, scanners, cameras, games, and so on). Support for all third- party software and peripherals is provided by the original manufacturer of the product.

  • Page 102: Fcc Identification Information

    If you do not see a telephone number listed that is specific for XPS portable computers, you may contact Dell through the technical support number listed and your call will be routed appropriately.
  • Page 103 Tech Support Services Sales Aruba General Support Australia (Sydney) E-mail (Australia): au_tech_support@dell.com International Access Code: 0011 E-mail (New Zealand): nz_tech_support@dell.com Country Code: 61 Home and Small Business City Code: 2 Government and Business Preferred Accounts Division (PAD) Customer Care Technical Support (portables and desktops)
  • Page 104 International Access Code: 00 E-mail for French-speaking Customers: support.euro.dell.com/be/fr/emaildell/ Country Code: 32 Technical Support for XPS portable computers only City Code: 2 Technical Support for all other Dell computers Technical Support Fax Customer Care Corporate Sales Switchboard Bermuda General Support...
  • Page 105 Customer Technical Support (Penang, Malaysia) Country Code: 673 Customer Service (Penang, Malaysia) Transaction Sales (Penang, Malaysia) Canada (North York, Ontario) Online Order Status: www.dell.ca/ostatus International Access Code: 011 AutoTech (automated technical support) Customer Care (Home Sales/Small Business) Customer Care (med./large business, government) Technical Support (Home Sales/Small Business) Technical Support (med./large bus., government)
  • Page 106 Country Code: 86 Technical Support E-mail: cn_support@dell.com City Code: 592 Customer Care E-mail: customer_cn@dell.com Technical Support Fax Technical Support (Dell™ Dimension™ and Inspiron) Technical Support (OptiPlex™, Latitude™, and Dell Precision™) Technical Support (servers and storage) Technical Support (projectors, PDAs, switches,...
  • Page 107 Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.com/dk/da/emaildell/ Country Code: 45 Technical Support for XPS portable computers only Technical Support for all other Dell computers Customer Care (Relational) Home/Small Business Customer Care Switchboard (Relational) Switchboard Fax (Relational) Switchboard (Home/Small Business)
  • Page 108 E-mail: support.euro.dell.com/fr/fr/emaildell/ Country Code: 33 Home and Small Business City Codes: (1) (4) Technical Support for XPS portable computers only Technical Support for all other Dell computers Customer Care Switchboard Switchboard (calls from outside of France) Sales Fax (calls from outside of France)
  • Page 109 Hong Kong Website: support.ap.dell.com International Access Code: 001 Technical Support E-mail: apsupport@dell.com Country Code: 852 Technical Support (Dimension and Inspiron) Technical Support (OptiPlex, Latitude, and Dell Precision) Technical Support (PowerApp™, PowerEdge™, PowerConnect™, and PowerVault™) Customer Care Large Corporate Accounts Global Customer Programs...
  • Page 110 E-mail: dell_direct_support@dell.com Country Code: 353 Technical Support for XPS portable computers only City Code: 1 Technical Support for all other Dell computers U.K. Technical Support (dial within U.K. only) Home User Customer Care Small Business Customer Care U.K. Customer Care (dial within U.K. only) Corporate Customer Care Corporate Customer Care (dial within U.K.
  • Page 111 Technical Support (Dimension and Inspiron) Technical Support outside of Japan (Dimension and Inspiron) Technical Support (Dell Precision, OptiPlex, and Latitude) Technical Support outside of Japan (Dell Precision, OptiPlex, and Latitude) Technical Support (PDAs, projectors, printers, routers) Technical Support outside of Japan (PDAs,...
  • Page 112 Country Code: 853 Customer Service (Xiamen, China) Transaction Sales (Xiamen, China) Malaysia (Penang) Website: support.ap.dell.com International Access Code: 00 Technical Support (Dell Precision, OptiPlex, and Latitude) Country Code: 60 Technical Support (Dimension, Inspiron, and City Code: 4 Electronics and Accessories)
  • Page 113 Netherlands (Amsterdam) Website: support.euro.dell.com International Access Code: 00 Technical Support for XPS portable computers only Country Code: 31 Technical Support for all other Dell computers City Code: 20 Technical Support Fax Home/Small Business Customer Care Relational Customer Care Home/Small Business Sales...
  • Page 114 Country (City) International Access Code Country Code City Code Nicaragua General Support Norway (Lysaker) Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.com/no/no/emaildell/ Country Code: 47 Technical Support Relational Customer Care Home/Small Business Customer Care Switchboard Fax Switchboard Panama General Support...
  • Page 115 Singapore (Singapore) Website: support.ap.dell.com International Access Code: 005 Technical Support (Dimension, Inspiron, and Electronics and Accessories) Country Code: 65 Technical Support (OptiPlex, Latitude, and Dell Precision) Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault) Customer Service (Penang, Malaysia) Transaction Sales Corporate Sales Slovakia (Prague) Website: support.euro.dell.com...
  • Page 116 Country (City) International Access Code Country Code City Code Spain (Madrid) Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.com/es/es/emaildell/ Country Code: 34 Home and Small Business City Code: 91 Technical Support Customer Care Sales Switchboard Corporate Technical Support Customer Care...
  • Page 117 Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault) Transaction Sales Corporate Sales Thailand Website: support.ap.dell.com International Access Code: 001 Technical Support (OptiPlex, Latitude, and Dell Precision) Country Code: 66 Technical Support (PowerApp, PowerEdge, PowerConnect, and PowerVault) Customer Service (Penang, Malaysia) Corporate Sales...
  • Page 118 Country (City) International Access Code Country Code City Code U.K. (Bracknell) Website: support.euro.dell.com International Access Code: 00 Customer Care website: support.euro.dell.com/uk/en/ECare/Form/Home.asp Country Code: 44 City Code: 1344 E-mail: dell_direct_support@dell.com Technical Support (Corporate/Preferred Accounts/PAD [1000+ employees]) Technical Support (direct and general)
  • Page 119 Employee Purchase Program (EPP) Customers Dell Sales Dell Outlet Store (Dell refurbished computers) Software and Peripherals Sales Spare Parts Sales Extended Service and Warranty Sales Dell Services for the Deaf, Hard-of-Hearing, or Speech-Impaired U.S. Virgin Islands General Support Venezuela General Support...
  • Page 120 Appendix...
  • Page 121 Glossary Terms in this Glossary are provided for informational purposes only and may or may not describe features included with your particular computer. A C — alternating current — The form of electricity that powers your computer when you plug the AC adapter power cable in to an electrical outlet.
  • Page 122 — The speed, given in MHz, that indicates B U S S P E E D how fast a bus can transfer information. — The basic data unit used by your computer. A B Y T E byte is usually equal to 8 bits. C —...
  • Page 123 — A technique for spreading data over D I S K S T R I P I N G multiple disk drives. Disk striping can speed up operations that retrieve data from disk storage. Computers that use disk striping generally allow the user to select the data unit size or stripe width.
  • Page 124 X P R E S S E R V I C E O D E on a sticker on your Dell™ computer. Use the Express Service Code when contacting Dell for assistance. Express Service Code service may not be available in some countries.
  • Page 125 — hertz — A unit of frequency measurement that equals 1 cycle per second. Computers and electronic devices are often measured in kilohertz (kHz), megahertz (MHz), gigahertz (GHz), or terahertz (THz). I C — Industry Canada — The Canadian regulatory body responsible for regulating emissions from electronic equipment, much as the FCC does in the United States.
  • Page 126 Internet and exchange e-mail. — A bay that supports devices such as M O D U L E B A Y optical drives, a second battery, or a Dell TravelLite™ module. — The high-resolution TV-like device that M O N I T O R displays computer output.
  • Page 127 32-and 64-bit data paths, providing a high-speed data path between the processor and devices such as video, drives, and networks. P C M C I A — Personal Computer Memory Card International Association — The organization that establishes standards for PC Cards.
  • Page 128 — A bar code label on your computer E R V I C E that identifies your computer when you access Dell Support at support.dell.com or when you call Dell for customer service or technical support. — A program that is used to install S E T U P P R O G R A M and configure hardware and software.
  • Page 129 S X G A — super-extended graphics array — A video standard for video cards and controllers that supports resolutions up to 1280 x 1024. S X G A + — super-extended graphics array plus — A video standard for video cards and controllers that supports resolutions up to 1400 x 1050.
  • Page 130 — A program that is designed to inconvenience V I R U S you or to destroy data stored on your computer. A virus program moves from one computer to another through an infected disk, software downloaded from the Internet, or e-mail attachments.
  • Page 131 20 how to, 18 cover removing, 58 replacing, 84 Dell contacting, 102 support policy, 100 support site, 10 Dell Diagnostics, 46 Dell Premier Support website, 9 diagnostic lights, 43 diagnostics Dell, 46 lights, 43, 56 documentation End User License...
  • Page 132 Flex Bay drive Media Card Reader, 56 floppy drive removing, 77 hard drive activity light, 56 problems, 29 hardware Dell Diagnostics, 46 Hardware Troubleshooter, 49 headphone connector, 56 Help and Support Center, 11 help file Windows Help and Support Center, 11...
  • Page 133 27 blue screen, 33 CD drive, 28 CD-RW drive, 28 computer crashes, 32-33 computer stops responding, 32 Dell Diagnostics, 46 diagnostic lights, 43 drives, 27 DVD drive, 28 e-mail, 29 error messages, 30 general, 32 hard drive, 29...
  • Page 134 87 physical, 90 power, 89 processor, 87 technical, 87 video, 87 Index standby mode, 23 support contacting Dell, 102 policy, 100 support website, 10 system board, 61 System Restore, 49-50 system setup about, 91 entering, 91 options, 92 screens, 91...

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