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Dell OptiPlex 3060 Tower Service Manual
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Dell OptiPlex 3060 Tower Service Manual

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Dell OptiPlex 3060 Tower
Service Manual
Regulatory Model: D18M
Regulatory Type: D18M005
July 2020
Rev. A03

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Summary of Contents for Dell OptiPlex 3060 Tower

  • Page 1 Dell OptiPlex 3060 Tower Service Manual Regulatory Model: D18M Regulatory Type: D18M005 July 2020 Rev. A03...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2016 - 2020 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents Chapter 1: Working on your computer................... 6 Safety instructions................................6 Turning off your computer — Windows 10........................6 Before working inside your computer..........................7 After working inside your computer..........................7 Chapter 2: Technology and components..................8 Processors.....................................8 DDR4.......................................8 USB features..................................9 HDMI 2.0....................................11 Chapter 3: Removing and installing components................
  • Page 4 System board..................................65 Removing system board............................65 Installing the system board............................68 Chapter 4: Troubleshooting......................72 Dell SupportAssist Pre-boot System Performance Check diagnostics..............72 Running the SupportAssist Pre-Boot System Performance Check..............72 Power-Supply Unit Built-in Self-Test .......................... 73 Diagnostics..................................73 Diagnostic error messages.............................. 75 System error messages..............................77...
  • Page 5 Chapter 5: Getting help.......................80 Contacting Dell.................................. 80 Contents...

  • Page 6: Chapter 1: Working On Your Computer

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 7: Before Working Inside Your Computer

    2. Click or tap and then click or tap Shut down. NOTE: Ensure that the computer and all attached devices are turned off. If your computer and attached devices did not automatically turn off when you shut down your operating system, press and hold the power button for about 6 seconds to turn them off.

  • Page 8: Chapter 2: Technology And Components

    Technology and components This chapter details the technology and components available in the system. Topics: • Processors • DDR4 • USB features • HDMI 2.0 Processors OptiPlex 5060 systems are shipped with Intel 8th generation-Coffee Lake chipset and core processor technology. NOTE: The clock speed and performance varies depending on the workload and other variables.

  • Page 9: Usb Features

    Figure 1. Notch difference Increased thickness DDR4 modules are slightly thicker than DDR3, to accommodate more signal layers. Figure 2. Thickness difference Curved edge DDR4 modules feature a curved edge to help with insertion and alleviate stress on the PCB during memory installation. Figure 3.
  • Page 10 Table 1. USB evolution (continued) Type Data Transfer Rate Category Introduction Year USB 3.0/USB 3.1 Gen 5 Gbps SuperSpeed 2010 USB 3.1 Gen 2 10 Gbps SuperSpeed 2013 USB 3.0/USB 3.1 Gen 1 (SuperSpeed USB) For years, the USB 2.0 has been firmly entrenched as the de facto interface standard in the PC world with about 6 billion devices sold, and yet the need for more speed grows by ever faster computing hardware and ever greater bandwidth demands.

  • Page 11: Hdmi 2.0

    With today's ever increasing demands placed on data transfers with high-definition video content, terabyte storage devices, high megapixel count digital cameras etc., USB 2.0 may not be fast enough. Furthermore, no USB 2.0 connection could ever come close to the 480Mbps theoretical maximum throughput, making data transfer at around 320 Mbps (40 MB/s) — the actual real-world maximum.
  • Page 12 ● 4K Support - Enables video resolutions far beyond 1080p, supporting next-generation displays that will rival the Digital Cinema systems used in many commercial movie theaters ● HDMI Micro Connector - A new, smaller connector for phones and other portable devices, supporting video resolutions up to 1080p ●...

  • Page 13: Chapter 3: Removing And Installing Components

    Removing and installing components NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Topics: • Recommended tools • Screw size list • Tower motherboard layout • Side cover • Bezel • Front panel door •...

  • Page 14: Tower Motherboard Layout

    Table 2. OptiPlex 3070 MT (continued) Component Secured to Screw type Quantity Image M2x3.5 WLAN System board M.2 PCIe SSD System board #6.32x3.6 SD card module System chassis 3.5 inch HDD System chassis M3X3 Type-C with DP/HDMI/VGA Cable System Module System Internal Antenna #6.32X1.4...

  • Page 15: Side Cover

    7. System Fan Connector (FAN_SYS) 8. Intrusion Switch Connector (INTRUDER) 9. Processor Socket 10. CPU Power Connector (ATX_CPU) 11. CPU Fan Connector (FAN_CPU) 12. Memory Connector (DIMM1~ DIMM2) 13. Card Reader Connector (Card Reader) 14. Power Switch Connector (PWR_SW) 15. M.2 SSD connector 16.

  • Page 16: Installing Side Cover

    Installing side cover 1. To install the side cover: a. Place the cover on the computer, slide it to align it with the chassis and tighten the captive screws to secure the cover to the computer [1, 2]. 2. Follow the procedure in After working inside your computer.

  • Page 17: Installing Front Bezel

    Installing front bezel 1. To install the front bezel: a. Position the bezel to align the tab holders with the slots on the system chassis [1]. b. Press the bezel until the tabs click into place [2]. Removing and installing components...

  • Page 18: Front Panel Door

    2. Install the Side cover. 3. Follow the procedure in After working inside your computer. Front panel door Opening front panel door 1. Follow the procedure in Before working inside your computer. 2. Remove the: Side cover Front bezel CAUTION: The front panel door opens only to a limited extent.

  • Page 19: Closing Front Panel Door

    Closing front panel door 1. Turn the front panel door to close it. Removing and installing components...

  • Page 20: Hard Drive Assembly-3.5-Inch And 2.5-Inch

    2. Install the: Front bezel Side cover 3. Follow the procedure in After working inside your computer. Hard drive assembly—3.5-inch and 2.5-inch Removing 3.5–inch hard drive 1. Follow the procedure in Before working inside your computer. 2. Remove the: Side cover Front bezel 3.
  • Page 21 d. Remove the 3.5 inch hard drive out of the system. Removing and installing components...

  • Page 22: Installing 3.5-Inch Hard Drive

    Installing 3.5–inch hard drive 1. Insert the 3.5 inch hard drive into the system. Removing and installing components...
  • Page 23 2. Close the front panel door [1] and replace the four screws [2]. 3. Connect the SATA cable and the power cable to the connectors on the hard drive [3]. Removing and installing components...

  • Page 24: Removing The 2.5-Inch Hard Drive Assembly

    4. Install the: Front bezel Side cover 5. Follow the procedure in After working inside your computer. Removing the 2.5–inch hard drive assembly 1. Follow the procedure in Before working inside your computer. 2. Remove the: Side cover Front bezel 3.

  • Page 25: Removing The 2.5-Inch Drive From The Drive Bracket

    Removing the 2.5–inch drive from the drive bracket 1. Follow the procedure in Before Working Inside Your Computer. 2. Remove the: Side cover Front bezel 2.5-inch hard drive assembly 3. To remove the drive: a. Pull one side of the drive bracket to disengage the pins on the bracket from the slots on the drive [1]. b.

  • Page 26: Installing The 2.5-Inch Hard Drive Into The Hard Drive Bracket

    Installing the 2.5–inch hard drive into the hard drive bracket 1. To install the hard drive: a. Align the hard drive to the side of the hard drive bracket, and pull the other end tabs to insert the pins on the bracket into the hard drive.

  • Page 27: Optical Drive

    2. Close the front panel door. 3. Install the: Front bezel Side cover 4. Follow the procedure in After Working Inside Your Computer. Optical drive Removing optical drive 1. Follow the procedure in Before working inside your computer. 2. Remove the: Side cover Front bezel 3.
  • Page 28 c. Press the blue release tab [1] and slide the optical drive out of the system [2]. Removing and installing components...

  • Page 29: Installing Optical Drive

    Installing optical drive 1. To install the optical drive: a. Insert the optical drive into the optical drive bay until it clicks into place. Removing and installing components...
  • Page 30 b. Open the front panel door [1]. c. Route the cables under the drive cage. d. Connect the optical drive data cable and power cable to the connectors on the optical drive [2]. Removing and installing components...

  • Page 31: M.2 Pcie Ssd

    2. Install the: Front bezel Side cover 3. Follow the procedure in After working inside your computer. M.2 PCIe SSD Removing M.2 SSD 1. Follow the procedure in Before working inside your computer. 2. Remove the: Side cover Front bezel 3.

  • Page 32: Installing M.2 Ssd

    Installing M.2 SSD 1. Insert the M.2 SSD to the connector on the system board [1]. 2. Replace the single screw to secure the SSD to the system board [2]. Removing and installing components...

  • Page 33: Sd Card Reader

    3. Close the front panel door. 4. Install the: Front bezel Side cover 5. Follow the procedure in After working inside your computer. SD card reader Removing SD card reader 1. Follow the procedure in Before working inside your computer. 2.

  • Page 34: Installing Sd Card Reader

    Installing SD card reader 1. To install the SD card reader: a. Insert the SD card reader into the slot on the front panel door [1]. b. Replace the screw to secure the SD card reader to the front panel door [2]. c.

  • Page 35: Memory Module

    2. Close the front panel door. 3. Install the: Front bezel Side cover 4. Follow the procedure in After working inside your computer. Memory module Removing memory module 1. Follow the procedure in Before working inside your computer. 2. Remove the: Side cover Front bezel 3.

  • Page 36: Installing Memory Module

    Installing memory module 1. To install the memory module: a. Align the notch on the memory module with the tab on the memory module connector. b. Insert the memory module into the memory module socket [1]. c. Press the memory module until the memory module retention tabs click into place [2]. Removing and installing components...

  • Page 37: Expansion Card

    2. Close the front panel door. 3. Install the: Front bezel Side cover 4. Follow the procedure in After working inside your computer. Expansion card Removing PCIe expansion card 1. Follow the procedure in Before working inside your computer. 2. Remove the: Side cover Front bezel 3.

  • Page 38: Installing Pcie Expansion Card

    5. Repeat the steps to remove any additional PCIe expansion card. Installing PCIe expansion card 1. To install the PCIe expansion card: NOTE: To remove the PCIe brackets, push the bracket upwards from the inside of your computer to release it and then lift the bracket away from your computer.

  • Page 39: Optional Vga Module

    d. Pull the release latch forward to close [3]. e. Repeat the steps to install any additional PCIe expansion card. 2. Close the front panel door. 3. Install the: Front bezel Side cover 4. Follow the procedure in After working inside your computer.

  • Page 40: Installing Optional Vga Module

    b. Disconnect the VGA cable from the connector on the system board [1]. c. Remove the VGA module from the system [2]. Installing optional VGA module 1. Insert the VGA module into its slot from the inside of your computer [1] and connect the VGA cable to the connector on the system board [2].

  • Page 41: Power Supply Unit

    3. Install the system fan 4. Close the front panel door. 5. Install the: Front bezel Side cover 6. Follow the procedure in After working inside your computer. Power supply unit Removing power supply unit or PSU 1. Follow the procedure in Before working inside your computer.
  • Page 42 5. To remove the PSU: a. Remove the 3 screws that secure the PSU to the system [1]. b. Press the release tab [2]. c. Slide and lift the PSU away from the computer [3]. Removing and installing components...

  • Page 43: Installing Power Supply Unit Or Psu

    Installing power supply unit or PSU 1. To install the PSU: a. Insert the PSU into the PSU slot and slide it towards the back of the system [1], until the release tab clicks into place [2]. b. Replace the three screws to secure the PSU to the computer [3]. Removing and installing components...
  • Page 44 c. Connect the PSU cables to the connectors on the system board [1]. d. Route the PSU cables through the retention clips [2, 3, 4, 5]. e. Connect the PSU cable to the connector on the system board [6]. Removing and installing components...

  • Page 45: Intrusion Switch

    2. Close the front panel door. 3. Install the: Front bezel Side cover 4. Follow the procedure in After working inside your computer. Intrusion switch Removing intrusion switch 1. Follow the procedure in Before working inside your computer. 2. Remove the: Side cover Front bezel 3.

  • Page 46: Installing Intrusion Switch

    Installing intrusion switch 1. Insert the intrusion switch into the slot on the system [1]. 2. Route the intrusion switch cable through the fan grommet [2]. 3. Connect the intrusion switch cable to the connector on the system board [3]. Removing and installing components...

  • Page 47: Power Button

    4. Close the front panel door. 5. Install the: Front bezel Side cover 6. Follow the procedure in After working inside your computer. Power button Removing power button 1. Follow the procedure in Before working inside your computer. 2. Remove the: Side cover Front bezel 3.
  • Page 48 5. Pull the power button out from the computer. Removing and installing components...

  • Page 49: Installing Power Button

    Installing power button 1. Insert the power switch into the slot from the front of the computer and press it until it clicks into place. Removing and installing components...
  • Page 50 2. Open the front panel door [1] 3. Route the power switch cable from the power button through the retention clip [2, 3]. 4. Align the cable with the pins on the connector and connect the power button cable [4]. Removing and installing components...

  • Page 51: Speaker

    5. Close the front panel door. 6. Install the: Front bezel Side cover 7. Follow the procedure in After working inside your computer. Speaker Removing speaker 1. Follow the procedure in Before working inside your computer. 2. Remove the: Side cover Front bezel 3.

  • Page 52: Installing Speaker

    Installing speaker 1. Insert the speaker into the slot and press it until it clicks into place [1, 2]. 2. Connect the speaker cable to the connector on the system board [2, 3]. Removing and installing components...

  • Page 53: Coin Cell Battery

    3. Close the front panel door. 4. Install the: Front bezel Side cover 5. Follow the procedure in After working inside your computer. Coin cell battery Removing coin cell battery 1. Follow the procedure in Before working inside your computer. 2.

  • Page 54: Installing The Coin Cell Battery

    NOTE: Removing the coin cell battery may reset the system board BIOS/Settings Installing the coin cell battery 1. Hold the coin cell battery with the "+" sign facing up and slide it under the securing tabs at the positive side of the connector [1].

  • Page 55: Heat Sink Fan

    3. Close the front panel door. 4. Install the: Front bezel Side cover 5. Follow the procedure in After working inside your computer. Heat sink fan Removing heat sink fan 1. Follow the procedure in Before working inside your computer. 2.

  • Page 56: Installing Heatsink Fan

    Installing heatsink fan 1. Place the fan on the heatsink assembly [1]. 2. Tighten the screws (4) to secure the fan to the heatsink assembly [2]. 3. Connect the heatsink fan assembly cable to the connector on the system board [3]. Removing and installing components...

  • Page 57: Heat Sink

    4. Close the front panel door. 5. Install the: Front bezel Side cover 6. Follow the procedure in After working inside your computer. Heat sink Removing heatsink assembly 1. Follow the procedure in Before working inside your computer. 2. Remove the: Side cover Front bezel 3.

  • Page 58: Installing Heatsink Assembly

    Installing heatsink assembly 1. Align the screws of the heatsink assembly with the holders on the system board and place the heatsink assembly on the processor [1]. 2. Tighten the captive screws to secure the heatsink assembly to the system board [2]. NOTE: Tighten the screws in a sequential order (1,2,3,4) as printed on the system board.

  • Page 59: Processor

    4. Close the front panel door. 5. Install the: Front bezel Side cover 6. Follow the procedure in After working inside your computer. Processor Removing processor 1. Follow the procedure in Before working inside your computer. 2. Remove the: Side cover Front bezel 3.

  • Page 60: Installing Processor

    CAUTION: Do not touch the processor socket pins, they are fragile and can be permanently damaged. Be careful not to bend the pins in the processor socket when removing the processor out of the socket. Installing processor 1. Place the processor on the socket such that the slots on the processor align with the socket keys [1]. CAUTION: Do not use force to seat the processor.

  • Page 61: System Fan

    4. Install the heatsink assembly. 5. Close the front panel door. 6. Install the: Front bezel Side cover 7. Follow the procedure in After working inside your computer. System fan Removing system fan 1. Follow the procedure in Before working inside your computer.
  • Page 62 c. Disconnect the system fan cable from the connector on the system board [1]. d. Stretch the grommets securing the fan to the computer to ease the removal of the fan [2]. e. Slide the system fan out of the computer [3]. Removing and installing components...

  • Page 63: Installing System Fan

    Installing system fan 1. Insert the grommets into the slots on the back of the computer. 2. Hold the system fan with the cable facing the bottom of the computer. 3. Align the grooves of the system fan with the grommets on the chassis wall. 4.
  • Page 64 7. Route the intrusion switch cable through the fan grommet [2]. 8. Insert the intrusion switch cable into the system board [1]. Removing and installing components...

  • Page 65: System Board

    9. Close the front panel door. 10. Install the: Front bezel Side cover 11. Follow the procedure in After working inside your computer. System board Removing system board 1. Follow the procedure in Before working inside your computer. 2. Remove the: Side cover Front bezel 3.
  • Page 66 b. Power switch 6. Disconnect the following cables from the system board: a. CPU power [1] b. Hard drive data and optical drive data [2] c. Speaker [3] d. System power [4] e. SATA [5] 7. To remove the system board: a.
  • Page 67 b. Slide and lift the system board away from the computer [1, 2]. Removing and installing components...

  • Page 68: Installing The System Board

    Installing the system board 1. Hold the system board by its edges and align it towards the back of the computer. 2. Lower the system board into the computer until the connectors at the back of the system board align with the slots on the chassis, and the screw holes on the system board align with the standoffs on the computer [1, 2].
  • Page 69 3. Replace the screws to secure the system board to the computer [1]. Removing and installing components...
  • Page 70 4. Route all the cables through the routing clips. 5. Align the cables with the pins on connectors on the system board and connect the following cables to the system board: a. SATA [1] b. System power [2] c. Speaker [3] d.
  • Page 71 6. Install the: Memory module M.2 SSD Expansion cards SD card reader Processor Heatsink assembly 7. Connect the following cables: a. Power switch b. Intrusion switch 8. Close the front panel door 9. Install the: Front bezel Side cover 10. Follow the procedure in After working inside your computer.

  • Page 72: Chapter 4: Troubleshooting

    Dell SupportAssist Pre-boot System Performance Check diagnostics SupportAssist diagnostics (also known as system diagnostics) performs a complete check of your hardware. The Dell SupportAssist Pre-boot System Performance Check diagnostics is embedded with the BIOS and is launched by the BIOS internally.

  • Page 73: Power-Supply Unit Built-In Self-Test

    Built-in Self-Test (BIST) helps determine if the power-supply unit is working. To run self-test diagnostics on the power-supply unit of a desktop or all-in-one computer, see the knowledge base article 000125179 at www.dell.com/support. Diagnostics The computer POST (Power On Self Test) ensures that it meets the basic computer requirements and the hardware is working appropriately before the boot process begins.
  • Page 74 Table 4. Amber LED blinking failures (continued) Amber LED state White LED state System state Notes Bad MB, PSU or cabling Bad MBD, PSU or PSU cabling - Rows B, C and D of table 12.4 SIO spec [40] Bad MBD, DIMMS, or CPU Bad MBD, DIMMS or CPU - Rows F and K from table 12.4 of SIO spec [40]...

  • Page 75: Diagnostic Error Messages

    If the problem persists, try another drive. Run the Hard Disk Drive tests in Dell Diagnostics. HARD-DISK DRIVE FAILURE The hard drive does not respond to commands from the computer.
  • Page 76 Then, shut down the computer, reinstall the hard drive, and restart the computer. If the problem persists, try another drive. Run the Hard Disk Drive tests in Dell Diagnostics. INSERT BOOTABLE MEDIA The operating system is trying to boot to non-bootable media, such as an optical drive.

  • Page 77: System Error Messages

    The operating system cannot find a specific track on the hard drive. SHUTDOWN FAILURE A chip on the system board may be malfunctioning. Run the System Set tests in Dell Diagnostics. If the message reappears, Contact Dell. TIME-OF-DAY CLOCK LOST POWER System configuration settings are corrupted. Connect your computer to an electrical outlet to charge the battery.

  • Page 78: Recovering The Operating System

    It enables you to diagnose hardware issues, repair your computer, back up your files, or restore your computer to its factory state. You can also download it from the Dell Support website to troubleshoot and fix your computer when it fails to boot into their primary operating system due to software or hardware failures.

  • Page 79: Wifi Power Cycle

    WiFi power cycle If your computer is unable to access the internet due to WiFi connectivity issues a WiFi power cycle procedure may be performed. The following procedure provides the instructions on how to conduct a WiFi power cycle: NOTE: Some ISPs (Internet Service Providers) provide a modem/router combo device.
  • Page 80 Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: 1. Go to Dell.com/support.

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