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Fujitsu LIFEBOOK U9311 Operating Manual
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Fujitsu LIFEBOOK U9311 Operating Manual

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  • Page 1 System Operating Manual FUJITSU LIFEBOOK U9311...
  • Page 2 Internet at: "http://www.fujitsu.com/fts/" You can find driver updates at: "http://support.ts.fujitsu.com/download" Should you have any technical questions, please contact: • our Hotline/Service Desk ("http://support.ts.fujitsu.com/contact/servicedesk") • Your sales partner • Your sales office We hope you enjoy working with your new Fujitsu system!
  • Page 4 Issued by / EU importer Fujitsu Technology Solutions GmbH Mies-van-der-Rohe-Straße 8 80807 Munich, Germany "http://www.fujitsu.com/fts/" Copyright © Fujitsu Client C omputing Limited 2021. All rights r eserved. Publication Date 03/2021 Edition 1...
  • Page 5 FUJITSU LIFEBOOK U9311 Operating Manual Innovative technology Ports and controls Important notes First-time setup of your device Working with the notebook Security functions Connecting external devices Removing and installing components during servicing Settings in BIOS Setup Utility Troubleshooting and tips Technical data Manufacturer’s notes...
  • Page 6 Information on the product description meets the design specifications of Fujitsu and is provided for comparison purposes. Several factors may cause the actual results to differ. Technical data is subject to change without prior notification. Fujitsu rejects any responsibility with regard to technical or editorial mistakes or omissions.

  • Page 7: Table Of Contents

    SIM card (configuration dependent) ............37 Fujitsu...
  • Page 8 Troubleshooting and tips ............. . 65 Fujitsu...
  • Page 9 Index ................. . 76 Fujitsu...
  • Page 10 Contents Fujitsu...

  • Page 11: Innovative Technology

    The Windows drivers for your device can be found on our Internet site. The factory installation of your device does not support any other operating system. Fujitsu Technology Solutions accepts no liability whatsoever if any other operating system is used.

  • Page 12: Notational Conventions

    "Safety information" • cross-references to an external source, e.g. a web address: For more information, go to "http://www.fujitsu.com/fts/" • Names of CDs, DVDs and titles or designations for other materials, e.g.: "CD/DVD Drivers & Utilities" or "Safety/Regulations" manual indicates a key on the keyboard, e.g:...

  • Page 13: Ports And Controls

    (optional) 2 = Microphone (optional) 8 = Touchpad buttons 3 = WebCam (optional) with webcam shutter 9 = Touchpad 4 = WebCam LED (optional) 10 = Ambient light sensor (optional) 5 = Status indicators 6 = ON/OFF button Fujitsu...
  • Page 14 3 = Battery status indicator/mains connection 8 = SmartCard reader (optional) 4 = HDMI port Right side 1 = Slot for SIM cards (optional) 3 = USB port 3.2 Gen1 (USB Type-A) 2 = Slot for memory cards 4 = LAN port Fujitsu...
  • Page 15 Ports and controls Bottom 1 = Loudspeaker 2 = Off button for the battery (recessed) Fujitsu...

  • Page 16: Important Notes

    If you have questions about using your notebook in a particular area, please contact your sales outlet or our Hotline/Service Desk. Opening angle of the LCD screen Please open the LCD screen carefully until you feel resistance. Do not try to open it further with force! Fujitsu...

  • Page 17: Additional Safety Notes For Devices With Radio Components

    You will then be able to work for longer before having to recharge the battery. Energy efficiency is increased and the environmental impact is reduced. You save money while protecting the environment. Energy saving under Windows ► Make use of the power management features (see ""Using the power-management features", Page 33"). Fujitsu...

  • Page 18: Travelling With Your Notebook

    ► Unplug the mains adapter and all external devices from the power socket. ► Disconnect the mains adapter cable and the data cables for all external devices. ► Close the LCD screen. ► To protect against damaging jolts and bumps, use a notebook carrying case to transport your notebook. Fujitsu...

  • Page 19: Cleaning The Notebook

    The surface may be cleaned with a dry cloth. If particularly dirty, use a damp cloth that has been dipped in water mixed with mild domestic detergent and then carefully wrung out. To clean the keyboard and the Touchpad, if available, you can use disinfectant wipes. Ensure that no liquid enters the device. Fujitsu...

  • Page 20: First-Time Setup Of Your Device

    ► Unpack all the individual parts. Packaging Transport ► Check your device for any visible damage which may have occurred during transportation. You may need the packaging in the future, if you need to transport your device. Fujitsu...

  • Page 21: Selecting A Location

    "Technical data", Page ► Plug the mains cable (2) into a mains outlet. ► Connect the USB Type-C cable (3) of the power adapter to the Intel® Thunderbolt™ 4 USB power port of the device. Fujitsu...

  • Page 22: Switching On The Device For The First Time

    If a Windows operating system is installed on your device, you will find more information on the system and drivers, help programmes, updates, manuals etc. on the device or on the Internet under "http://www.fujitsu.com/fts/support/". You can find information and help on the Windows operating system functions on the Internet at "http://windows.microsoft.com".

  • Page 23: Working With The Notebook

    Please refer to the notes in "Important notes", Page Status indicators Statusindicators The status indicators provide information about the status of the power supply, the hard disk and the keyboard functions. Fujitsu...
  • Page 24 In the case of overlay keys, the character printed on the upper left of the key will appear when that key is pressed. Scroll Lock indicator Indicator ScrollLock Indicator is illuminated: the key combination has been pressed. The effect that this key has varies between applications. Fujitsu...

  • Page 25: Switching On The Notebook

    Back up your data and close all applications before you switch off your device. Otherwise data might be lost. ► Shut down the operating system correctly. Notebook ► If the notebook does not switch itself off automatically, press the ON/OFF button for about 5-10 seconds. ► Close the LCD screen. Fujitsu...

  • Page 26: Keyboard

    The figure below shows how to access the different characters on keys with overlaid functions. The example applies when the Caps Lock key has not been activated. The illustrations shown below may differ from your actual device. Alt Gr Fujitsu...
  • Page 27 The cursor keys move the cursor in the direction of the arrow, i.e. up, down, left, or right. Cursor keys Cursor control Windows key The Windows key switches between the start screen and the last used application. Windowskey Menu key The Menu key opens the menu for the active application. Fujitsu...

  • Page 28: Virtual Numeric Keypad

    ► To do so, in the Advanced-Keyboard Features menu select On or Off instead of On/Padlock Off. With Windows, the Num Lock function can still be switched on and off using the Num key regardless of whether On or is set in the BIOS. Fujitsu...

  • Page 29: Function Keys And Key Combinations

    This function key decreases the brightness of the screen. LCDscreen Screenbrightness Increase screen brightness This function key increases the brightness of the screen. Screenbrightness Power management functions Use this function key to activate the energy saving functions (see chapter "Using the power-management features", Page 33). Energysavingfunctions Fujitsu...
  • Page 30 This key combination moves the cursor back to the previous tab stop. Shift+Tab Backtab Key combinations using the Windows keys are detailed in the manual for your operating system. In addition, the following non-labelled key combinations are supported: • = Pause • = Break • = SysRq Fujitsu...

  • Page 31: F-Lock Setting

    In battery mode, it is recommended to turn on the backlight only when needed and to use the lower brightness level to maximize battery life. Country and keyboard settings ► Change the country and keyboard settings as described in the documentation for your operating system. Fujitsu...

  • Page 32: Touchpad And Touchpad Buttons

    ► Tap the touchpad once or press the left button once. The item is selected. Executing commands ► Move the pointer to the field you wish to select. Touchpad ► Tap the touchpad twice or press the left button twice. The command is executed. Fujitsu...

  • Page 33: Dragging Items

    LCDscreen Notes High-quality LCD screens (TFT) are installed in Fujitsu notebooks. For technical reasons, these screens are manufactured for a certain resolution. An optimum and sharp image can only be ensured with the resolution intended for the particular screen. A screen resolution which differs from the specification can result in an unclear picture.

  • Page 34: Using Fingers

    fingers together. Input fields Data must be entered for some apps, for instance an Internet page or your name and password. ► Tap on the input field. An on-screen keyboard opens, with which you can enter your data. Fujitsu...

  • Page 35: Webcam And Infrared Camera

    LCD screen may flicker while the light level is adjusted. Further information on using the webcam and on the additional settings which are possible for your webcam can be found in the help function of the program which uses the webcam. Fujitsu...

  • Page 36: Rechargeable Battery

    The device is currentless. Switch on the battery ► Connect the device to the mains adapter of the notebook or to the Port Replicator. ► Switch the device on again. Fujitsu...

  • Page 37: Using The Power-Management Features

    Windows taskbar with the Windows Performance Power Slider. • Maximum system performance increases fan noise and reduces battery life. • Maximum battery life limits system performance. Fujitsu...

  • Page 38: Adjusting Fan Control

    "Settings in BIOS Setup Utility", Page With the Fujitsu Utility Function Manager you can also switch between these two settings with Windows. In the Function Manager, select the Fan menu item with the options Quiet Mode (corresponds to Silent) and Normal Mode.

  • Page 39: Memory Cards

    In order to protect your data, always follow the correct procedure for removing the card (see the documentation for your operating system). ► Press on the memory card (1). Memory card The memory card is released and can now be removed. ► Pull the memory card out of the slot (2). Fujitsu...

  • Page 40: Loudspeakers And Microphones

    When you connect headphones or external speakers, the built-in speakers are disabled. Information on connecting headphones and a microphone can be found "Connecting external devices", Page Fujitsu...

  • Page 41: Sim Card (Configuration Dependent)

    The contacts point upwards. The SIM card does not latch into place. ► Close the cover of the SIM card slot (4). ► Switch the battery on again (see "Switch the battery off and on", Page 32 Fujitsu...

  • Page 42: Removing A Sim Card

    SIM card (3). ► Push the SIM card holder into the SIM card slot and close the cover of the SIM card slot (4). ► Switch the battery on again (see chapter "Switch the battery off and on", Page 32 Fujitsu...

  • Page 43: Wireless Components: Wireless Lan / Bluetooth / Lte / 5G (Optional)

    Working with the notebook Wireless components: wireless LAN / Bluetooth / LTE / 5G (optional) The installation of radio components not approved by Fujitsu will invalidate the certifications issued for this device. Switching the wireless components on and off ► Press the key with the radio symbol to switch the wireless components on and off (flight...

  • Page 44: Ethernet And Lan

    Your network administrator can help you to configure and use the LAN connections. The network cable is not included in the delivery scope. This type of cable can be obtained from a specialist dealer. Use a shielded network cable (CAT 5e). Fujitsu...

  • Page 45: Your Usb Thunderbolt™ Port Replicator (Optional)

    In addition to the Thunderbolt™ 3 or Thunderbolt™ 4 port replicator described here, this system also supports a USB type-C port replicator, which is also connected to the system via the USB type-C connector. Fujitsu...

  • Page 46: Ports On The Thunderbolt™ Port Replicator

    Notebook is not connected or is switched OFF. Charge level indicator Status Charging function is activated for a connected notebook and connected external devices. does not light up There is no charging function, notebook or external devices connected. Fujitsu...

  • Page 47: Setting Up The Port Replicator

    ► Connect the power cable (1) to the power adapter provided for the device, see chapter "Technical data", Page ► Plug the power cable into the mains socket (2). ► Connect the mains adapter cable to the DC jack (DC IN) of the Port Replicator (3). Fujitsu...

  • Page 48: Connecting The Notebook To The Thunderbolt™ Port Replicator

    "Docked" mode. In this profile, for example, the setting is saved as to which monitor was last used for output. This profile will be loaded, as soon as the notebook is connected to a Port Replicator of the same type. Fujitsu...

  • Page 49: Switching On The Notebook Via The Thunderbolt™ Port Replicator

    ► Press the ON/OFF button on the port replicator to switch the notebook on. Disconnecting the notebook from the Thunderbolt™ Port Replicator ► Disconnect the supplied Thunderbolt cable (USB Type-C) from the Thunderbolt port (USB Type-C) on the notebook. Fujitsu...

  • Page 50: Security Functions

    If you change the Password Severity setting from Strong to Stringent in the Security BIOS Setup Utility menu, the Fujitsu Service Desk can no longer reset the password. In this case, the system can remain permanently unusable.

  • Page 51: Configuring The Palm Vein Sensor

    Kensington Lock Cable, a sturdy steel cable, to help protect your notebook from theft. The Kensington Lock Cable is available as an accessory. Fujitsu recommends the use of a combination lock. ► Fit the Kensington Lock Cable to the mechanism on your notebook.

  • Page 52: Configuring Password Protection In Bios Setup Utility

    If you change the Password Severity setting from Strong to Stringent in the Security BIOS Setup Utility menu, the Fujitsu Service Desk can no longer reset the password. In this case, the system can remain permanently unusable.
  • Page 53 ► Press the Enter key twice. ► In the Exit menu, select the option Save Changes & Exit. ► Select Yes and press the Enter key. The notebook will now reboot with the password removed. Removing the supervisor password simultaneously deactivates the user password. Fujitsu...

  • Page 54: Password Protection For Booting Of The Operating System

    If a supervisor password has been assigned, a password for the hard disk can also be set in the Hard Disk Security menu. The hard disk is protected by this password. Data on this hard disk can only be read into another system if the correct password has been entered. Fujitsu...

  • Page 55: Trusted Platform Module (Tpm) (Device-Dependent)

    ► Select the "Security Chip" "Disabled" entry to deactivate the TPM ► From the Exit menu, choose the option Exit Saving Changes. ► Press the Enter key and select Yes. Your notebook will now restart and TPM will be disabled. Fujitsu...

  • Page 56: Smartcard Reader (Optional)

    SmartCard with you. In order to be able to take advantage of all the security features of your notebook, you will need a CardOS SmartCard from Fujitsu. The SmartCard can only be used with a PIN, offering maximum protection even if you lose the SmartCard.

  • Page 57: Connecting External Devices

    LCD TV or a plasma TV with an HDMI connection. ► Connect the data cable to the external device. ► Connect the data cable to the HDMI port on the notebook or on the optional Port Replicator. Fujitsu...

  • Page 58: Connecting An External Monitor To The Port Replicator

    You can also switch between the external monitor and the LCD monitor of the notebook, see chapter "Function keys and key combinations", Page You can display the same picture on the external monitor and the notebook LCD monitor simultaneously. Fujitsu...

  • Page 59: Connecting Usb Devices

    Additional information can be found in the documentation for the USB devices. ► Connect the data cable to the external device. ► Connect the data cable to a USB port of the notebook. Device drivers USB devices will be automatically recognised and installed by your operating system. Fujitsu...

  • Page 60: Usb Port Intel® Thunderbolt Tm 4 With Charging Function And Display Port (Usb Type-C)

    Additional information can be found in the documentation for the USB devices. ► Connect the data cable to the external device. ► Connect the data cable to the USB port Intel® Thunderbolt 4 with charging function and display port (USB Type-C) of the notebook. Fujitsu...

  • Page 61: Usb Port With Charging Function (Anytime Usb Charge)

    ► Left click on the icon to safely remove hardware, located in the taskbar. ► Select the device which you want to shut down and remove. ► Press the Enter key. Wait for the dialogue box which tells you that it is now safe to remove the device. Fujitsu...

  • Page 62: Headset Port

    If you buy a cable from a retailer, please note the following information: The headset port on your notebook is a "3.5 mm jack socket". If you want to connect a headset, headphones or loudspeakers, you will need a "3.5 mm jack plug". Fujitsu...

  • Page 63: Removing And Installing Components During Servicing

    Removing and installing components during servicing Removing and installing components during servicing Only qualified technicians should repair your notebook. Unauthorised opening or incorrect repair may greatly endanger the user (electric shock, fire risk) and will invalidate your warranty. Servicing Components Fujitsu...

  • Page 64: Settings In Bios Setup Utility

    ► Press the function key ► If a password has been assigned, enter the password and press the Enter key. If you have forgotten the password, contact your system administrator or contact our customer service centre. The BIOS Setup Utility starts. Fujitsu...

  • Page 65: Operating The Bios Setup Utility

    ► Select the option that you want to change with the cursor keys ↑ ↓ ► Press the Enter key. ► Press the key to exit the selected menu. ► For future reference, make a note of the changes you have made (e.g. in this manual). Fujitsu...

  • Page 66: Exiting Bios Setup Utility

    ► If you want to exit BIOS Setup Utility with these settings, choose Exit Saving Changes and Yes. Save Changes and Power Off ► To save the changes and switch off your device, select Save Changes and Power Off and Yes. The changes are saved. Your device is shut down. Fujitsu...

  • Page 67: Erase Disk

    Settings in BIOS Setup Utility Erase Disk Erase Disk is a solution that is integrated into the firmware of the FUJITSU Computer (UEFI: Unified Extensible Firmware Interface), to delete all the data from a hard disk or solid state drive (SSD).
  • Page 68 • Reset administrator and user password • Load BIOS setup defaults • Shutdown the Computer • Exit Erase Disk with no additional options upon completion ► Select the function which you require. The deletion process starts. Fujitsu...

  • Page 69: Troubleshooting And Tips

    PC if you are running processor-intensive gaming software, e.g. games with intensive 3D graphics. Updating your hardware with drivers which have not been approved by Fujitsu Technology Solutions may result in performance losses, data losses or malfunction of the equipment. A list of approved drivers and current BIOS versions can be downloaded from: "http://support.ts.fujitsu.com/Download/Index.asp"...

  • Page 70: Reset By Switching Off The Battery

    ► Insert the "Drivers & Utilities" CD/DVD into the optical drive. The CD starts automatically. ► Click on the Desk Update button. ► Select Automatic driver installation (Express) and click on Start installation. ► Follow the instructions on the screen. ► Restart your notebook when the driver installation is completed. Fujitsu...

  • Page 71: Restoring The System Under Windows 10

    ► Press the key to switch screen output, see "Function keys and key combinations", Page The LCD screen is difficult to read LCDscreen LCDscreen Cause Troubleshooting Reflected glare ► Turn the notebook or alter the tilt of the LCD screen. ► Increase the brightness of the screen. Fujitsu...

  • Page 72: The External Monitor Remains Blank

    Change the following setting: ► Set the screen resolution: Set the screen resolution as described in the documentation for your operating system. ► Select monitor: Select monitor 1 or 2 as described in the documentation for your operating system. Fujitsu...

  • Page 73: The Notebook Cannot Be Started

    The printer driver is faulty or not correctly ► Check that the data cable connecting installed, or it is the wrong printer driver. the notebook to the printer is properly connected. ► Check whether the correct printer driver is loaded (refer to the printer documentation). Fujitsu...

  • Page 74: The Wireless Connection To A Network Does Not Work

    Supervisor PIN. SmartCard lost Cause Troubleshooting SmartCard lost ► If you are working in a network, contact your system administrator, who can boot up your notebook with a Supervisor SmartCard. Fujitsu...

  • Page 75: Error Messages On The Screen

    Press <F1> to resume, <F2> to SETUP operating system. This error message appears if an error occurs ► Press the function key to access the during the self-test before starting the operating system. BIOS Setup. Fujitsu...
  • Page 76 System battery is dead - Replace and run SETUP service centre. ► Contact your sales outlet or our customer System cache error - Cache disabled service centre. ► Contact your sales outlet or our customer System timer error service centre. Fujitsu...

  • Page 77: Technical Data

    The data sheet for the device provides further technical data. You can find the data sheet on your device or you can download it from the Internet at "http://www.fujitsu.com.fts/support/". Rechargeable battery You can find information on the batteries used in your device on the Internet at "http://www.fujitsu.com.fts/support/".

  • Page 78: Mains Adapter (Notebook Computer)

    Nominal frequency 50 Hz to 60 Hz (automatic) Maximum rated current 2.5 A Secondary Nominal power 170 W Rated voltage 20 V Max. rated current 8.5 A An additional mains adapter or power cable can be ordered at any time. Fujitsu...

  • Page 79: Manufacturer's Notes

    "https://www.fujitsu.com/emeia/about/local/csr/recycling/" TCO Certified TCOCertified Please note that TCO-certified systems bear the "TCO certified" logo. Further information is given in the "TCO certified" manual appendix at "http://support.ts.fujitsu.com/Manuals/". SAR limit value (Specific Absorption Rate) Body SAR value < 2W/kg Certification markings Certification markings Certification markings are listed as applicable in the "Manual Appendix -...

  • Page 80: Index

    First-time setup Configuration, BIOS Setup Utility 60 Connecting audio devices 58 Fn key 23 Connecting headphones 58 Crystal View display cleaning 15 Getting started 16 Ctrl+Alt+Del 26 Cursor control 23 Cursor keys 23 Hard disk: restoring the contents 66 Fujitsu...
  • Page 81 Microphone 36 power consumption 33 Mobile operation 14 power-management features 33 Monitor Power-on indicator 20 Preparing for operation 17 connecting 54 drifting display 68 Printer does not print 69 remains blank 68 Monitor port see VGA connection socket 54 Fujitsu...
  • Page 82 Wireless components switch off 25 Tab key 23 switch on 25 TCO Certified 75 Wireless LAN Technical data 73 Switching the module off 39 Mains adapter 74 Switching the module on 39 notebook 73 Wireless LAN: safety notes 13 Fujitsu...
  • Page 83 Index Fujitsu...

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