Related Manuals for Sony VPCB11A7E
Summary of Contents for Sony VPCB11A7E
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Page 1: Troubleshooting Guide
Recovery and Troubleshooting Guide Please create your recovery discs immediately after setup. -
Page 2: Table Of Contents
Contents Finding what to do ... 3 Recovery and backup... 4 What is recovery and backup? ... 4 Creating recovery discs... 6 Recovering your computer ... 8 Creating a hard disk partition ...11 Backing up and restoring your data... 14 Erasing all of your data on your built-in storage device...24 Troubleshooting... -
Page 3: Finding What To Do
Finding what to do Before you get into trouble Create recovery discs 1 page 6 If you are in trouble See the Troubleshooting or the VAIO online web site 1 page 25 If you are still in trouble Recover your computer 1 page 9 or page 10 Create a hard disk partition 1 page 11... -
Page 4: Recovery And Backup
Recovery and backup What is recovery and backup? Recovery What is recovery? Recovery is to restore your computer system to its factory default settings. There are two ways to recover your computer: recovering from the recovery discs and from a recovery partition. When do I have to perform a recovery? Recover the computer system in the following cases: ❑... - Page 5 Backup What is a backup? A backup is to make a backup copy of your data stored on the built-in storage device (hard disk drive or solid state drive) and save it to another location. Depending on the purpose, there are several ways to back up your data. See “Backing up and restoring your data”...
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Page 6: Creating Recovery Discs
Creating recovery discs Notes on creating recovery discs ❑ Recovery discs are compatible only with the computer in which the discs are created. You cannot use the recovery discs for your computer with any other computer. ❑ You may not be able to recover your computer system from the recovery partition in the following cases due to modifications of the recovery partition and may need to purchase the recover discs at your own expense. -
Page 7: To Create Recovery Discs
To create recovery discs You can confirm the number of necessary discs and types of media you can use for recovery disc creation in the following step 6. You cannot use Blu-ray Disc™ media, DVD-RAM, CD-R, and CD-RW discs as recovery discs. Download and install the latest updates on your computer using the VAIO Update software. -
Page 8: Recovering Your Computer
Recovering your computer Before starting the recovery process What is a recovery partition? A recovery partition on the built-in storage device contains data for a system recovery and an application recovery. Normally, you cannot modify or delete data on this partition. - Page 9 Recovering your computer when you cannot start Windows If Windows does not start, you can recover your computer system from recovery discs or from a recovery partition. The recovery partition on the built-in storage device contains data for recovery. You can recover your computer system from the recovery partition faster than from recovery discs.
- Page 10 Recovering your computer when you can start Windows You can recover your computer system by using VAIO Recovery Center if you can start Windows. Be sure to remove an optical disc from the optical disc drive before following the steps below. It may take some time to display the current status of the recovery procedure.
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Page 11: Creating A Hard Disk Partition
Creating a hard disk partition About a hard disk partition What is a hard disk partition? Hard disk partitioning is to divide storage space on the built-in storage device into multiple partitions. The computer has only one partition (C drive) with the default settings.* You can repartition the storage space into two drives, C and D, for example. - Page 12 To create a hard disk partition using the Windows feature The Windows feature allows you to create a partition without recovering your computer system. You cannot shrink the C drive smaller than indicated because the maximum volume of the C drive you can shrink is determined by the system.
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Page 13: To Create A Partition In The Recovery Process
To create a partition in the recovery process If you create a partition in the recovery process, all the data previously stored on a built-in storage device will be deleted. Insert a recovery disc to the drive while the computer is on, turn off your computer, and turn on the computer again. -
Page 14: Backing Up And Restoring Your Data
Backing up and restoring your data Backing up your data is extremely important. If you do not back up your data, you will lose various data stored on your built-in storage device, such as documents or pictures, due to unexpected events or computer viruses. It is strongly recommended that you back up your data on a daily basis. - Page 15 Backup and restore option chart Option Use the following option Windows feature Rescue Data and VAIO Data Restore Tool Restore point Reinstall Programs or Drivers You need Windows You need to must be In operation Back up Recording media In operation Restore Back up Recording...
- Page 16 Option A: Backing up and restoring your data using the Windows feature If your computer is not equipped with a built-in optical disc drive, you need an external hard disk drive or optical disc drive to back up your data or need to create a new partition by changing the size of the C drive.
- Page 17 To restore your data from the backup copy Click Start, All Programs, and VAIO Recovery Center. Click Windows Backup and Restore and click Start. Click Select another backup to restore files from under Restore. If the User Account Control window appears, click Yes. Select the drive where the backup copy of your data you want to restore is saved and click Next.
- Page 18 Restoring the system image What is a system image? A system image is backup copy of everything on your computer including programs, system settings, and files on the computer. You can use a system image to restore your computer system. If you restore your computer from a system image, all of your current programs, system settings, and files will be restored with the contents of the system image.
- Page 19 Windows hard disk drive encryption feature. ❑ Using this software does not guarantee to back up all the data on your built-in storage device. Sony assumes no liabilities for any loss of your data arising out of the backup process.
- Page 20 The backup process automatically stops and your computer restarts if the process has not completed within 64 hours. To resume the process, follow the steps 1 to 3, click to select the Resume canceled process check box, and Next. Do not disconnect an external hard disk drive or optical disc drive during the rescue process.
- Page 21 Option C: Backing up and restoring your data using a restore point What is a restore point? ❑ A restore point is created automatically, for example when installing a software driver, and used to restore your computer system files to a previous state. Even though the restore point is created automatically, we recommend that you create the restore point manually before installing any software or software drivers on your computer, because your computer may become unstable or slow after installing...
- Page 22 To restore system files using the restore point when you cannot start Windows Insert a recovery disc to the drive while your computer is on, turn off the computer, and turn on the computer again. If you are using an external optical disc drive (not supplied), press the F11 key several times when the VAIO logo appears after you restart the computer.
- Page 23 Option D: Restoring the preinstalled software/drivers When the preinstalled software or software drivers do not work normally, use the Reinstall Programs or Drivers program to restore them to the factory default settings. To use the Reinstall Programs or Drivers program Some software and software drivers may not be restored.
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Page 24: Erasing All Of Your Data On Your Built-In Storage Device
Erasing all of your data on your built-in storage device It is strongly recommended that you erase all the data on your built-in storage device before you dispose of your computer or give it to others. Use the Wipe and Erase Data software to erase your data. Data erased with the Wipe and Erase Data software cannot be restored. -
Page 25: Troubleshooting
Troubleshooting If you have any problem operating your computer, try these suggestions before contacting VAIO-Link or your local Sony dealer directly. ❑ Read the following information about solving common problems. ❑ See the Troubleshooting section on the on-screen User Guide. - Page 26 ❑ If you cannot recover your computer system, because you deleted the original recovery partition on the built-in storage device before creating your recovery discs, a new recovery disc set can be purchased through Sony support service. Visit the VAIO-Link web site for the contact details in your country/area.
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Page 27: Troubleshooting For Common Problems
❑ Condensation may cause your computer to malfunction. If this occurs, do not use the computer for at least one hour. ❑ Check that you are using the supplied Sony power cord or AC adapter. For your safety, use only the genuine Sony rechargeable battery pack* and power cord or AC adapter, which are supplied by Sony for your VAIO computer. - Page 28 My computer or software does not respond ❑ If your computer stops responding while a software application is running, press the Alt+F4 keys to close the application window. ❑ If the Alt+F4 keys do not work, click Start and the Shut down button to turn off your computer.
- Page 29 Windows does not accept my password and returns a message, Enter Onetime Password If you enter a wrong power-on password three times consecutively, the Enter Onetime Password message appears and Windows will not start. Press and hold the power button or slide and hold the power switch for more than four seconds to check that the power indicator light turns off.
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Page 30: Quick Reference
Quick reference What to do in case your computer does not work If Windows starts Download and install the latest updates. Create your recovery discs if you have not yet created them (see page 6). Back up your valuable files (see page 16). Try any of the following: ❑... -
Page 31: If Windows Does Not Start
If Windows does not start Try any of the following: ❑ Restore system files from the latest restore point (see page 21). ❑ Restore your system image if you have created a system image backup (see page 18). Back up your files with the Rescue Data software if you have not yet made them (see page 19). - Page 32 VAIO Support Homepage http://www.vaio-link.com © 2010 Sony Corporation / Printed in China 4-174-107-11(1)