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Dell Vostro 3267 Owner's Manual
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Dell Vostro 3267 Owner's Manual

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Dell Vostro 3267/3268
Owner's Manual
Regulatory Model: D13S
Regulatory Type: D13S002
April 2022
Rev. A02

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Summary of Contents for Dell Vostro 3267

  • Page 1 Dell Vostro 3267/3268 Owner's Manual Regulatory Model: D13S Regulatory Type: D13S002 April 2022 Rev. A02...

  • Page 2: Table Of Contents

    Contents Chapter 1: Working on your computer................... 6 Safety instructions................................6 Before working inside your computer..........................6 Turning off your computer..............................7 Turning off your computertablet tablet— Windows.....................7 After working inside your computer..........................7 Chapter 2: Disassembly and reassembly..................8 Recommended tools................................8 Cover......................................
  • Page 3 Removing the system fan............................48 Installing the system fan............................50 Coin-cell battery................................50 Removing the coin cell battery..........................50 Installing the coin cell battery..........................52 System board..................................53 Removing the system board............................. 53 Installing the system board............................55 System board layout..............................56 Chapter 3: Technology and components..................57 Processors..................................
  • Page 4 Intel Software Guard Extensions screen options....................83 Performance screen options.............................83 Power Management screen options........................84 POST Behavior screen options..........................85 Virtualization support screen options........................85 Maintenance screen options.............................85 System Log screen options............................86 SupportAssist System Resolution........................... 86 Chapter 6: Specifications......................87 Chapter 7: Contacting Dell......................91 Contents...
  • Page 5 A WARNING indicates a potential for property damage, personal injury, or death. © 2017-2022 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 6: Chapter 1: Working On Your Computer

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 7: Turning Off Your Computer

    NOTE: If you are using a different operating system, see the documentation of your operating system for shut-down instructions. 3. Disconnect your computer and all attached devices from their electrical outlets. 4. Disconnect all attached network devices and peripherals, such as keyboard, mouse, and monitor from your computer. 5.

  • Page 8: Chapter 2: Disassembly And Reassembly

    Disassembly and reassembly Topics: • Recommended tools • Cover • Front Bezel • Cooling shroud • Expansion card • Hard drive • Optical drive • WLAN card • Heat sink assemblyassembly • Memory modules • Power supply unit • System fan •...
  • Page 9 c. Lift and remove the cover from the computer [3]. Disassembly and reassembly...

  • Page 10: Installing The Cover

    Installing the cover 1. Slide the cover from the back of the computer, until the latches snap-in [1]. 2. Replace the two 6-32xL6.35 screws to secure the cover [2]. Disassembly and reassembly...

  • Page 11: Front Bezel

    3. Follow the procedures in After Working Inside Your Computer Front Bezel Removing the front bezel 1. Follow the procedure in Before working inside your computer. 2. Remove cover. 3. Follow the steps to remove the front bezel: a. Lift the tabs [1], and pull the front bezel [2]. b.
  • Page 12 d. Rotate the front bezel away from the computer [1] and pull to release the tabs on the front bezel from the front-panel slots [2]. Disassembly and reassembly...
  • Page 13 Disassembly and reassembly...

  • Page 14: Installing The Front Bezel

    Installing the front bezel 1. Hold the bezel and ensure that the hooks on the tabs snap into the notches on the computer [1]. 2. Rotate the front bezel toward the front of the computer [2]. 3. Press the front bezel until the tabs snap in. Disassembly and reassembly...

  • Page 15: Cooling Shroud

    4. Install the cover. 5. Follow the procedure in After Working Inside Your Computer. Cooling shroud Removing the cooling shroud NOTE: Cooling shroud is not a mandatory removal but recommended for easier access to the cables. 1. Follow the procedure in Before working inside your computer.
  • Page 16 Disassembly and reassembly...

  • Page 17: Installing The Cooling Shroud

    Installing the cooling shroud 1. Align the tabs on the cooling shroud with the securing slots on the computer. 2. Lower the cooling shroud into the chassis until it is firmly seated. the notches secure with a click sound and the cooling shroud is firmly seated [1].

  • Page 18: Expansion Card

    NOTE: Make sure the cooling shroud is placed such that the 'REAR' mark on the cooling shroud is towards the rear side of the system. 3. Install the cover. 4. Follow the procedure in After Working Inside Your Computer. Expansion card Removing the PCIe X1 expansion card-optional 1.
  • Page 19 b. Push the tab forward [2], and remove the expansion card from the slot on the computer [3]. c. Remove the expansion card from the slot on the computer Disassembly and reassembly...

  • Page 20: Installing The Pcie X1 Expansion Card-Optional

    Installing the PCIe X1 expansion card–optional 1. Insert the expansion card on the slot. Disassembly and reassembly...
  • Page 21 2. Push the card- retention latch to secure the expansion card. 3. Push the metal tab until it snaps in place. Disassembly and reassembly...

  • Page 22: Hard Drive

    4. Install the cover 5. Follow the procedure in After Working Inside Your Computer. Hard drive Removing the 3.5-inch hard drive chassis assembly 1. Follow the procedure in Before working inside your computer. 2. Remove the: cover front bezel cooling shroud 3.
  • Page 23 5. Press the blue tab, and slide the 3.5-inch hard drive chassis from the hard drive bay. 6. Slide the 3.5-inch hard drive chassis and lift it from the system. Disassembly and reassembly...

  • Page 24: Removing The 3.5-Inch Hard Drive From The Hard Drive Bracket

    Removing the 3.5-inch hard drive from the hard drive bracket 1. Follow the procedures in Before Working Inside Your Computer. 2. Remove: cover front bezel cooling shroud 3.5-inch hard drive chassis 3. Follow the steps to remove hard drive bracket: a.

  • Page 25: Installing The 3.5-Inch Hard Drive Into The Hard Drive Bracket

    Installing the 3.5-inch hard drive into the hard drive bracket 1. Slide the hard drive into the hard drive bracket [1]. 2. Replace the two 6-32xL3.6 screws to secure the hard drive to the bracket [2]. 3. Install: 3.5-inch hard drive chassis cooling shroud front bezel cover...

  • Page 26: Installing The 3.5-Inch Hard Drive Chassis

    Installing the 3.5-inch hard drive chassis 1. Slide the 3.5-inch hard drive chassis into the drive bay. 2. Replace the two 6-32xL3.56 screws to secure the 3.5-inch hard drive chassis to the computer [1]. 3. Connect the data and power cables to the hard drive [2]. Disassembly and reassembly...

  • Page 27: Optical Drive

    4. Install: cooling shroud front bezel cover 5. Follow the procedures in After Working Inside Your Computer. Optical drive Removing the drive cage 1. Follow the procedure in Before working inside your computer. 2. Remove the: cover front bezel cooling shroud 3.5-inch hard drive chassis 3.
  • Page 28 b. Press the blue tab to release the drive cage [2]. c. Slide the drive cage from the computer [3]. 4. Follow the steps to remove the drive cage: a. Disconnect the power and the data cables from the optical drive [1]. NOTE: For easy access to the power and the data cables, it is recommended to remove the cooling shroud.

  • Page 29: Removing The Optical Drive

    Removing the optical drive 1. Follow the procedure in Before working inside your computer. 2. Remove the: cover front bezel cooling shroud Disassembly and reassembly...

  • Page 30: Installing The Optical Drive

    3.5-inch hard drive chassis drive cage 3. Follow the steps to remove the bracket from the optical drive. a. Remove the M2L2(04)three M2x2 screws that secure the bracket to the optical drive [1]. b. Slide the optical drive from the bracket [2]. NOTE: Remove the optical-drive bracket only if you are replacing with a new optical drive.

  • Page 31: Installing The Drive Cage

    3. Install the: drive cage 3.5-inch hard drive chassis cooling shroud front bezel cover 4. Follow the procedures in After working inside your computer. Installing the drive cage 1. Place the drive cage in the chassis [1] and connect the data and power cables to the optical drive [2]. Disassembly and reassembly...
  • Page 32 2. Insert the drive cage into the slot until it clicks into place [1]. 3. Replace the 6-32xL3.66-32xL6.35 screw to secure the drive cage to the chassis [2]. Disassembly and reassembly...

  • Page 33: Wlan Card

    4. Connect the data and power cables to the optical drive. 5. Install the: 3.5-inch hard drive chassis cooling shroud front bezel cover 6. Follow the procedure in After Working Inside Your Computer. WLAN card Removing the WLAN card 1. Follow the procedure in Before working inside your computer.
  • Page 34 Disassembly and reassembly...

  • Page 35: Installing The Wlan Card

    Installing the WLAN card 1. Insert the WLAN card to the connector on the system board [1]. 2. Connect the WLAN cables to the connectors on the WLAN card[ 2] . 3. Place the plastic tab and tighten the M2x3.5 screw to secure the WLAN card to the system board [3]. Disassembly and reassembly...

  • Page 36: Heat Sink Assemblyassembly

    4. Install: optical drive drive cage 3.5-inch hard drive chassis cooling shroud front bezel cover 5. Follow the procedure in After Working Inside Your Computer. Heat sink assemblyassembly Removing the heat sink assembly 1. Follow the procedure in Before working inside your computer.
  • Page 37 3.5-inch hard drive chassis optical drive 3. Follow the steps to remove the heat sink assembly: a. Disconnect the heat sink assembly cable from the system board [1]. b. Remove the screws to loosen the processor fan and the heat sink [2]. c.

  • Page 38: Installing The Heat Sink Assembly

    Installing the heat sink assembly 1. Place the heat sink assembly in the slot by aligning with the screw holders. 2. Tighten the screws in a sequential order to secure the heat sink assembly to the system board [1,2,3,4]. Disassembly and reassembly...
  • Page 39 3. Connect the heat sink assembly cable to the connector on the system board. Disassembly and reassembly...

  • Page 40: Memory Modules

    4. Install: optical drive 3.5-inch hard drive chassis cooling shroud front bezel cover 5. Follow the procedure in After Working Inside Your Computer. Memory modules Removing the memory module 1. Follow the procedure in Before working inside your computer. 2. Remove the: cover. cover front bezel 3.5-inch hard drive chassis...

  • Page 41: Installing The Memory Module

    Installing the memory module 1. Insert the memory module into the memory module socket until the clips secure the memory module. Disassembly and reassembly...

  • Page 42: Power Supply Unit

    2. Install the: cover. cooling shroud drive cage 3.5-inch hard drive chassis front bezel cover 3. Follow the procedure in After working inside your computer. Power supply unit Removing the power supply unit PSU 1. Follow the procedure in Before working inside your computer.
  • Page 43 drive cage 3. Perform the following steps to remove the power supply unit (PSU) from the computer: a. Disconnect the PSU cables from the connectors on the system board [1, 23]. b. Unroute the PSU cables from the holdermetal clips [2,3,4]. 4.
  • Page 44 a. Remove the three 6-32xL6.35 screws that secure the PSU [1]. b. Press the blue release tab to release the PSU [2]. c. Slide and lift the PSU from the computer [3]. Disassembly and reassembly...

  • Page 45: Installing The Power Supply Unit Psu

    Installing the power supply unit PSU 1. Slide the PSU towards the back of the computer until it snaps into place. Disassembly and reassembly...
  • Page 46 2. Replace the three 6-32xL6.35 screws to secure the power supply unit to the computer. Disassembly and reassembly...
  • Page 47 3. Route the PSU cables through the placeholder. 4. Connect the PSU cables to their connectors on the system board. Disassembly and reassembly...

  • Page 48: System Fan

    5. Install the: drive cage 3.5-inch hard drive chassis cooling shroud front bezel cover 6. Follow the procedure in After Working Inside Your Computer. System fan Removing the system fan 1. Follow the procedure in Before working inside your computer. 2.
  • Page 49 b. Unroute the system fan cable [2]. 4. Remove the M6xL10 screws that secure the system fan to the computer chassis and remove it from the computer. [1,2] Disassembly and reassembly...

  • Page 50: Installing The System Fan

    Installing the system fan 1. Place the system fan on the computer. 2. Tighten the M6xL10 screws to secure the system fan to the computer. 3. Route and connect the system fan cable to the connector on the system board. 4.
  • Page 51 Disassembly and reassembly...

  • Page 52: Installing The Coin Cell Battery

    Installing the coin cell battery 1. Place the coin cell battery in its slot on the system board [1] and press until it snaps in place [2].on the system board. Disassembly and reassembly...

  • Page 53: System Board

    2. Press until the release latch springs back into place and secures it. 3. Install the: drive cage 3.5-inch hard drive chassis cooling shroud front bezel cover 4. Follow the procedures in After Working Inside Your Computer. System board Removing the system board 1.
  • Page 54 memory module cooling shroud hard drive assembly optical drive WLAN card heat sink assembly power supply unit system fan coin cell battery 3. Disconnect the cables from the system board: 4. Follow the steps to release the I/O panel: a. Remove the 6-32xL6.35 screw that secures the I/O panel to the chassis [1]. b.

  • Page 55: Installing The System Board

    5. Follow the steps to remove the system board: a. Remove the 6-32xL6.35 screws that secure system board to the chassis [1]. b. Lift the system board from the chassis. Installing the system board 1. Insert the system board and ensure that ports are aligned to the holes on the back panel. 2.

  • Page 56: System Board Layout

    5. Connect the cables to the system board. 6. Install the: coin cell battery system fan power supply unit heat sink assembly WLAN card optical drive hard drive assembly cooling shroud memory module expansion card front bezel cover 7. Follow the procedures in After Working Inside Your Computer.

  • Page 57: Chapter 3: Technology And Components

    • Realtek HD audio drivers Processors Vostro 3267 systems are shipped with Intel 6th generation core processor technology. Vostro 3268 systems are shipped with Intel 7th generation core processor technology. Vostro 3267: ● Intel 6th Generation Celeron G3900 (2 MB Cache, 2.80 GHz) ●...

  • Page 58: Verifying The Processor Usage In Resource Monitor

    The Windows Task Manager window is displayed. 3. Click the Performance tab in the Windows Task Manager window. Verifying the processor usage in Resource Monitor 1. Right click the desktop. 2. Select Start Task Manager. The Windows Task Manager window is displayed. 3.

  • Page 59: Chipsets

    All Desktops communicate with the CPU through the chipset. This system is shipped with the Intel 100 Series chipset. Downloading the chipset driver 1. Turn on the computer. 2. Go to Dell.com/support. 3. Click Product Support, enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the autodetect feature or manually browse for your computer model.

  • Page 60: Intel Chipset Drivers

    Intel chipset drivers Verify if the Intel chipset drivers are already installed in the computer. NOTE: Click Start > Control Panel > Device Manager In Search the web and Windows, type Device Manager Table 1. Intel chipset drivers Before installation After installation Technology and components...

  • Page 61: Intel Hd Graphics

    The display adapters are displayed. Downloading drivers 1. Turn on the computer. 2. Go to Dell.com/support. 3. Click Product Support, enter the Service Tag of your computer, and then click Submit. NOTE: If you do not have the Service Tag, use the auto detect feature or manually browse for your computer model.

  • Page 62: Changing The Screen Resolution

    Changing the screen resolution 1. Right click on the desktop and select Display Settings. 2. Tap or click Advanced display settings. 3. Select the required resolution from the drop-down list and tap Apply. Adjusting brightness in Windows 10 To enable or disable automatic screen brightness adjustment: 1.

  • Page 63: Entering Bios Setup

    1. Turn on or restart your laptop. 2. When the Dell logo appears, perform one of the following actions to enter the BIOS setup program: ● With keyboard — Tap F2 until the Entering BIOS setup message appears. To enter the Boot selection menu, tap F12.
  • Page 64 Speed Currently, there are 3 speed modes defined by the latest USB 3.0/USB 3.1 Gen 1 specification. They are Super-Speed, Hi-Speed and Full-Speed. The new SuperSpeed mode has a transfer rate of 4.8 Gbps. While the specification retains Hi-Speed, and Full-Speed USB mode, commonly known as USB 2.0 and 1.1 respectively, the slower modes still operate at 480 Mbps and 12 Mbps respectively and are kept to maintain backward compatibility.

  • Page 65: Hdmi 1.4

    Compatibility The good news is that USB 3.0/USB 3.1 Gen 1 has been carefully planned from the start to peacefully co-exist with USB 2.0. First of all, while USB 3.0/USB 3.1 Gen 1 specifies new physical connections and thus new cables to take advantage of the higher speed capability of the new protocol, the connector itself remains the same rectangular shape with the four USB 2.0 contacts in the exact same location as before.

  • Page 66: Verifying System Memory

    Verifying system memory in setup 1. Turn on or restart your computer.. 2. Perform one of the following actions after the Dell logo is displayed: ● BIOS — Tap F2 until theEntering BIOS setup message appears. ● Boot Menu — Tap F12 to enter the boot section menu.
  • Page 67 Table 4. DDR3 vs DDR4 (continued) Feature/Option DDR3 DDR4 DDR 4 Advantages DQ Bus SSTL15 POD12 Less I/O Noise and Power RTT Values (in &Omega) 120,60,40,30,20 240,120,80,60,48,40,34 Support for higher data rates RTT not allowed READ Bursts Disables during READ Bursts Ease of use ODT Modes Nominal, Dynamic...

  • Page 68: Testing Memory Using Epsa

    Figure 3. Curved edge Testing memory using ePSA 1. Turn on or restart your computer. 2. Perform the following actions immediately after the Dell logo is displayed: ● With keyboard — Press F2. The PreBoot System Assessment (PSA) starts on your computer.

  • Page 69: Chapter 4: Troubleshooting

    Troubleshooting Topics: • Diagnostic and Power LED codes • Diagnostic error messages • System error messages • Enhanced Pre-Boot System Assessment — ePSA diagnostics Diagnostic and Power LED codes Table 6. Power LED states Power LED light status Possible cause Troubleshooting steps The computer is either turned ●...
  • Page 70 Table 6. Power LED states (continued) Power LED light status Possible cause Troubleshooting steps cable are connected to the system board. Steady white The computer is fully If the computer is not functional and in the On state. responding, do the following: ●...
  • Page 71 Table 7. Diagnostic power LED codes (continued) State State Name Blinking Amber Problem Description Suggested Pattern Resolution Flash latest BIOS version. If problem persists, replace the motherboard Bad Processor CPU configuration 2 blinks > short pause > activity is in progress 6 blinks >...
  • Page 72 Table 7. Diagnostic power LED codes (continued) State State Name Blinking Amber Problem Description Suggested Pattern Resolution If identified the card failed, replace the card. If none of the card failed, replace the motherboard. No Memory detected 3 blinks > short pause > If customer can assist to troubleshoot, narrow 3 blinks >...
  • Page 73 Table 7. Diagnostic power LED codes (continued) State State Name Blinking Amber Problem Description Suggested Pattern Resolution If identified the component failed, replace the component. If none of the component failed, replace the motherboard. System board failure 3 blinks > short pause > Fatal system board failure detected.

  • Page 74: Diagnostic Error Messages

    If the problem persists, try another drive. Run the Hard Disk Drive tests in Dell Diagnostics. HARD-DISK DRIVE FAILURE The hard drive does not respond to commands from the computer.
  • Page 75 Then, shut down the computer, reinstall the hard drive, and restart the computer. If the problem persists, try another drive. Run the Hard Disk Drive tests in Dell Diagnostics. INSERT BOOTABLE MEDIA The operating system is trying to boot to non-bootable media, such as an optical drive.

  • Page 76: System Error Messages

    The operating system cannot find a specific track on the hard drive. SHUTDOWN FAILURE A chip on the system board may be malfunctioning. Run the System Set tests in Dell Diagnostics. If the message reappears, Contact Dell. TIME-OF-DAY CLOCK LOST POWER System configuration settings are corrupted. Connect your computer to an electrical outlet to charge the battery.

  • Page 77: Enhanced Pre-Boot System Assessment - Epsa Diagnostics

    Invoke diagnostics boot by either of the methods that are suggested below: 1. Power on the computer. 2. As the computer boots, press the F12 key when the Dell logo is displayed. 3. In the boot menu screen, use Up/Down arrow key to select the Diagnostics option and then press Enter.
  • Page 78 6. Select the device from the left pane and click Run Tests. 7. If there are any issues, error codes are displayed. Note the error code and contact Dell. 8. Shut down the computer. 9. Press and hold the Fn key, while pressing the power button, and then release both.

  • Page 79: Chapter 5: System Setup Overview

    If you wait too long and the operating system logo appears, wait until you see the desktop. Then, shut down or restart your computer and try again. NOTE: After the Dell logo appears, you can also press F12 and then select BIOS setup. System setup options NOTE: Depending on the tabletcomputerlaptop and its installed devices, the items listed in this section may or may not appear.

  • Page 80: System Configuration Screen Options

    Option Description Boot Sequence Boot Sequence Allows you to change the order in which the computer attempts to find an operating system. The options are: ● Windows Boot Manager ● Onboard NIC(IPV4) ● Oboard NIC(IPV6) ● PEBOOT By default, all the options are checked. You can also deselect any option or change the boot order.

  • Page 81: Video Screen Options

    Option Description ● Enable USB Boot Support (default) ● Enable Front USB Ports(default) ● Enable Rear USB Ports (default) NOTE: USB keyboard and mouse always work in the BIOS setup irrespective of these settings. Front USB This field enables or disables the front USB configuration Configuration ●...
  • Page 82 Option Description Default setting: Not set System Allows you to set, change, or delete the system password. Password NOTE: Successful password changes take effect immediately. Default setting: Not set Internal HDD-0 Allows you to set, change, or delete the password on the system's internal hard-disk drive. Password NOTE: Successful password changes take effect immediately.

  • Page 83: Secure Boot Screen Options

    Option Description Enable CPU XD Support (default) Admin Setup Allows you to prevent users from entering the setup when an Administrator password is set. Lockout Default Setting: Enable Admin Setup Lockout is not selected. Secure Boot screen options Option Description Secure Boot This option enables or disables the Secure Boot feature.

  • Page 84: Power Management Screen Options

    Option Description or disable multi-core support for the processor. The installed processor supports two cores. If you enable Multi Core Support, two cores are enabled. If you disable Multi Core Support, one core is enabled. ● All (enabled by default) ●...

  • Page 85: Post Behavior Screen Options

    Option Description ● WLAN Only ● LAN or WLAN ● LAN with PXE Boot Block Sleep This option lets you block entering to sleep (S3 state) in operating system environment. Block Sleep (S3 state) Default setting: This option is disabled Intel Ready Mode Allows you to replace sleep S3 to put your PC in an always aware state that allows the user to interact with it even while the PC is asleep ●...

  • Page 86: System Log Screen Options

    Option Description First Power On This option lets you set Ownership date. This option is disabled by default. Date System Log screen options Option Description BIOS Events Allows you to view and clear the System Setup (BIOS) POST events. SupportAssist System Resolution Option Description Auto OS...

  • Page 87: Chapter 6: Specifications

    2 GB, 4 GB, 8 GB, and 16 GB capacity Type 2133 MHz for Vostro 3267 system 2400 MHz for Vostro 3268 systems NOTE: If this product is purchased with Intel 6th Gen CPUs or 7th Gen Celeron dual core CPU, the maximum MHz this product can achieve is 2133, though the memory material used is 2400 MHz.
  • Page 88 Specification Type Integrated 5.1 high-definition audio Communication Feature Specification Type ● Dell Wireless Combo Card DW1707 and DW1810ac, and Intel 3165ac ● 10/100/1000 Gigabit Ethernet ● Bluetooth v4.0 +LE Expansion bus Feature Specification SATA 6 Gbps for hard drive; 1.5 Gbps for optical drive USB 2.0...
  • Page 89 Feature Specification — 3.5–inch/2.5– inch drive bays Cards Feature Specification PCIe ● one PCIe x16 half height card ● one PCIe x1 half height card M2 Slot One M.2 card slot for Wi-Fi and Bluetooth combo card External connectors Feature Specification Audio —...
  • Page 90 Feature Specification Input current 3 A/ 1.5 A Output current 2.5 A Maximum heat NOTE: Heat dissipation is calculated by using the power supply wattage rating. dissipation Physical Dimensions of Chassis Feature Specification Height 293.1 mm (11.54 inches) Width 92.60 mm (3.65 inches) Depth 314.5 mm (12.38 inches) Weight—...

  • Page 91: Chapter 7: Contacting Dell

    Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: 1. Go to Dell.com/support.

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Vostro 3268D13s

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