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Aspire 6920 Series Service Guide Service guide files and updates are available on the ACER/CSD web; for more information, please refer to http://csd.acer.com.tw PRINTED IN TAIWAN...
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Conventions The following conventions are used in this manual: SCREEN MESSAGES NOTE WARNING CAUTION IMPORTANT Denotes actual messages that appear on screen. Gives bits and pieces of additional information related to the current topic. Alerts you to any damage that might result from doing or not doing specific actions.
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DIFFERENT part number code to those given in the FRU list of this printed Service Guide. You MUST use the list provided by your regional Acer office to order FRU parts for repair and service of customer machines.
System Specifications Features Below is a brief summary of the computer’s many feature: Operating system: Windows Vista™ ® Windowsl Vista Capable PCs come with Windows NOTE: ® to Windows Vista . For more information on Windows to: Microsoft.com/windowsvista. Platform and memroy •...
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• DVD-Super Multi double-layer drive • 6-in-1 card reader Input devices • 88-/89-key keyboard • Touchpad pointing device • Acer CineDash media console capacitive human interface device, including: capacitive human interface device. Communication • Acer Video Conference, featuring: • Integrated Acer Crystal Eye webcam •...
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Environment • Temperature: operating: 5 C to 35 C ° • Non-operating: -20 C to 65 C • Humidity (non-condensing): • operating: 20%~80% • Non-operating: 20%~80% • Chapter 1 ° ° °...
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NOTE: 1. Charging: The light shows amber when the battery is charging. 2. Fully charged: The light shows green when in AC mode. Easy-Launch Buttons Located beside the keyboard are application buttons. These buttons are called easy-launch buttons. They are: WLAN, Internet, email, Bluetooth and Acer Empowering Technology. Chapter 1...
The mail and Web browser buttons are pre-set to email and Internet programs, but can be reset by users. To set the Web browser, mail and programmable buttons, run the Acer Launch Manager. Touchpad Basics The following teaches you how to use the touchpad:...
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Move your finger across the touchpad (2) to move the cursor. Press the left (1) and right (4) buttons located beneath the touchpad to perform selection and execution functions. These two buttons are similar to the left and right buttons on a mouse. Tapping on the touchpad is the same as clicking the left button.
Using the Keyboard The keyboard has full-sized keys and an embedded keypad, separate cursor keys, two Windows keys and twelve function keys. Lock Keys and embedded numeric keypad The keyboard has three lock keys which you can toggle on and off. The embedded numeric keypad functions like a desktop numeric keypad.
Windows Keys The keyboard has two keys that perform Windows-specific functions. Hot Keys The computer employs hotkeys or key combinations to access most of the computer’s controls like sreen brightness, volume output and the BIOS utility. To activate hot keys, press and hold the <Fn> key before pressing the other key in the hotkey combination. Chapter 1...
Special Key You can locate the Euro symbol and US dollar sign at the upper-center and/or bottom-right of your keyboard. To type: Chapter 1...
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The Euro symbol Open a text editor or word processor. Either directly press the < press the<5> symbol at the upper-center of the keyboard. NOTE: Some fonts and software do not support the Euro symbol. Please refer to www.microsoft.com/ typography/faq/faq12.htm for more information. The US dollar sign 1.
Acer’s innovative Empowering Technology makes it easy for you to access frequently used functions and manage your new Acer notebook. It features the following handy utilities: • Acer eAudio Management allows you to easily control the enhanced sound effects of Dolby Home Theater on your system.
7 Make sure the box Use for Acer eRecovery Management is checked. 8 Click OK to set the password. Acer eAudio Management Acer eAudio Management allows you to easily control the enhanced sound effects of Dolby Home Theater on your system. Select Movie or Game mode to experience the awesome realism of 5.1-channel audio output from the speakers...
To access this utility, select Acer ePower Management from the Empowering Technology toolbar, run the program from the Acer Empowering Technology program group in Start menu, or right-click the Windows power icon in the system tray and select Acer ePower Management. AC Mode (Adapter mode) The default setting is “Maximum Performance.”...
Windows Explorer as a shell extension for quick data encryption/decryption and also supports on-the-fly file encryption for Lotus Notes and Microsoft Outlook. On first use, the Acer eDataSecurity Management setup wizard will prompt you to create the Master Password. You will use this password to access the Personal Secure Disk (PSD).
Acer eRecovery Management Acer eRecovery Management is a versatile backup utility. It allows you to create full or incremental backups, burn the factory default image to optical disc, and restore from previously created backups or reinstall applications and drivers. By default, user-created backups are stored to the D:\ drive.
• Provides a simple graphical user interface for navigation. • Prints and saves hardware specifications. • Lets you set an asset tag for your system. Windows Mobility Center Chapter 1...
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The Windows Mobility Center collects key mobile-related system settings in one easy-to-find place, so you can quickly configure your Acer system to fit the situation as you change locations, networks or activities. Settings include display brightness, volume, power plan, wireless networking on/off, external display settings, synchronization status and presentation settings.
Apply to confirm the new settings and click OK to complete the process. Acer GridVista is a handy utility that offers four pre-defined display settings so you can view multiple windows on the same screen. To access this function, please go to Start>All Programs and click on Acer GridVista.
NOTE: Please ensure that the resolution setting of the second monitor is set to the manufacturer's recommended value. Launch Manager Launch Manager allows you to set the four easy-launch buttons located above the keyboard. You can access the Launch Manager by clicking on Start > All Programs > Launch Manager to start the application. Chapter 1...
Hardware Specifications and Configurations Processor Item CPU type Core logic CPU package CPU core voltage Second Level Cache Item Cache controller Cache size 1st level cache control 2st level cache control Cache scheme control System Memory Item Memory controller Memory size DIMM socket number Supports memory size per socket Supports maximum memory size...
Chipset Supports LAN protocol PCI-E Giga LAN connector type LAN connector location Features NOTE: Above table lists some system memory configurations. You may combine DIMMs with various capacities to form other combinations. On above table, the configuration of slot 1 and slot 2 could be reversed.
2048MB 2048MB LAN Interface Item Chipset Supports LAN protocol PCI-E Giga LAN connector type LAN connector location Features Modem Interface Item Data modem data baud rate (bps) Supports modem protocol Modem connector type Modem connector location Bluetooth Interface Item Chipset Data throughput Protocol Interface...
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Protocol Interface Hard Disk Drive Interface Item Vendor & Model Name WD WD800BEVS-22RST0 WD WD1200BEVS-22RST0 Capacity (MB) Bytes per sector Data heads 4 for Toshiba and HGST Drive Format Disks Spindle speed (RPM) Performance Specifications Buffer size Interface Max. media transfer rate (disk-buffer, Mbytes/s) Data transfer rate (host~buffer, Mbytes/s) Ultra DMA mode-5...
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Ultra DMA mode-5 Ultra DMA mode-5 Ultra DMA mode-5 DC Power Requirements Voltage tolerance DVD-SuperMulti Interface Item Vendor & model name Performance Specification Transfer rate (KB/sec) Buffer Memory Interface Applicable disc format Support disc formats Loading mechanism Chapter 1 100 MB/Sec. 100 MB/Sec.
HD audio Interface; S/PDIF output for PCM or AC-3 content 1Hz resolution VSR (Variable Sampling Rate) Yes/2(3W speakers) DMA channel 0 IRQ10, IRQ11 Specification Acer MXM compatible Specification Acer MXM compatible Specification Built-in ICH8M USB 1.1 and USB 2.0 Host controller One on the left side;...
Chapter 1 Enable/Disable by BIOS Setup Specification Built-in ICH8M 75mmx54mm(W)x5mm Left Side PCI Express Controller Intel PM965/GM965 + ICH8M Acer MXM compatible ATHEROS_AR8121 Built in ICH8M Jmicro JMB385 Foxconn T60M951 Foxconn T60H928.01 Built-in ICH8-M Realtek ALC889X Specification ITE 8512E...
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Battery Item Vendor & model name Battery Type Pack capacity Number of battery cell Package configuration Normal voltage Charge voltage LCD 16.0" inch Item Vendor & model name Screen Diagonal (mm) Active Area (mm) Display resolution (pixels) Pixel Pitch Pixel Arrangement Display Mode Typical White Luminance (cd/m2) also called Brightness...
Support Color Viewing Angle (degree) Horizontal: Right/Left Vertial: Upper/Lower Temperature Range(C) LCD Inverter Item Vendor & model name Brightness conditions Input voltage (V) Input current (mA) Output voltage (V, rms) Output current (mA, rms) Output voltage frequency (k Hz) AC Adaptor Item Input rating Maximum input AC current...
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Mech. Off (G3) Soft Off (G2/S5) Working (G0/S0) Suspend to RAM (S3) Save to Disk (S4) All devices in the system are turned off completely. OS initiated shutdown. All devices in the system are turned off completely. Individual devices such as the CPU and hard disc may be power managed in this state.
System Utilities BIOS Setup Utility The BIOS Setup Utility is a hardware configuration program built into your computer’s BIOS (Basic Input/ Output System). Your computer is already properly configured and optimized, and you do not need to run this utility. However, if you encounter configuration problems, you may need to run Setup.
Invoking BIOS Setup The setup function can only be invoked by pressing F2 when Press <F2> to enter Setup message is prompted on the bottom of screen during POST. The setup uses a menu driven interface to allow the user to configure their system. The features are divided into 6 parts as follows: Information Display the system informations.
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Information NOTE: The system information is subject to different models. Parameter CPU Type This field shows the CPU type and speed of the system. IDE1 Model Name This field shows the model name of HDD installed on primary IDE master. IDE1 Serial Number This field displays the serial number of HDD installed on primary IDE master.
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Parameter Description UUID Number This will be visible only when an internal LAN device is presenting. UUID=32bytes Chapter 2...
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Main The Main screen displays a summary of your computer hardware information, and also includes basic setup parameters. It allows the user to specify standard IBM PC AT system parameters. NOTE: The screen above is for your reference only. Actual values may differ. Chapter 2...
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The table below describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings. Parameter System Time Sets the system time. The hours are displayed with 24-hour format. System Date Sets the system date. System Memory This field reports the memory size of the system.
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Advanced The Advanced screen displays advanced settings in BIOS. The table below describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings. Parameter Serial port Parallel port Chapter 2 Description Displays the settings of the serial port Shows the settings of the parallel port Option Enabled...
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Security The Security screen contains parameters that help safeguard and protect your computer from unauthorized use. Chapter 2...
The table below describes the parameters in this screen. Settings in boldface are the default and suggested parameter settings. Parameter User Password is Supervisor Password is Set User Password Set Supervisor Password HardDisk Security Password on Boot NOTE: When you are prompted to enter a password, you have three tries before the system halts. Don’t forget your password.
Use the w and y keys to highlight the Set Supervisor Password parameter and press the e key. The Set Password box appears: Type the current password in the Enter Current Password field and press e. Press e twice without typing anything in the Enter New Password and Confirm New Password fields. The computer then sets the Supervisor Password parameter to “Clear”.
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If the new password and confirm new password strings do not match, the screen will display the following message. Chapter 2...
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Boot This menu allows the user to decide the order of boot devices to load the operating system. Bootable devices includes the distette drive in module bay, the onboard hard disk drive and the CD-ROM in module bay. Chapter 2...
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Exit The Exit screen contains parameters that help safeguard and protect your computer from unauthorized use. The table below describes the parameters in this screen. Parameter Exit Saving Changes Exit System Setup and save your changes to CMOS. Exit Discarding Changes Exit utility without saving setup data to CMOS.
BIOS Flash Utility The BIOS flash memory update is required for the following conditions: New versions of system programs New features or options Restore a BIOS when it becomes corrupted. Use the Phlash utility to update the system BIOS flash ROM. NOTE: If you do not have a crisis recovery diskette at hand, then you should create a Crisis Recovery Diskette before you use the Phlash utility.
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Remove HDD password Utility This section provide you with removing HDD password method: Remove HDD Password: If you key in wrong HDD password for three time, “HDD password error code” would display on the screen. See the image below. If you need to solve HDD password locked problem, you can run unlock6.EXE Key in “unlock6 error code 205”...
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Then the HDD password will be unlocked and will auto into Windows after reboot. Chapter 2...
Machine Disassembly and Replacement This chapter contains step-by-step procedures on how to disassemble the notebook computer Aspire 6920 for maintenance and troubleshooting. To disassemble the computer, you need the following tools: Wrist grounding strap and conductive mat for preventing electrostatic discharge...
General Information Before You Begin Before proceeding with the disassembly procedure, make sure that you do the following: Turn off the power to the system and all peripherals. Unplug the AC adapter and all power and signal cables from the system. Remove the battery pack.
Disassembly Procedure Flowchart The flowchart on the succeeding page gives you a graphic representation on the entire disassembly sequence and instructs you on the components that need to be removed during servicing. For example, if you want to remove the system board, you must first remove the keyboard, then disassemble the inside assembly frame in that order.
Removing the Battery Pack Release the battery. Slide the battery latch then remove the battery. Chapter 3...
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Removing the HDD/Memory Module/Wireless LAN Card/TV Tuner Card/ System Fan/Thermal Modules/CPU Removing the HDD Remove the six screws fastening the CTO cover Detach the CTO cover from the notebook. Removing the Wireless Cover & RAM Module Remove one screw to release the Wireless cover Remove the Wireless cover from the notebook.
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Disconnect the main and auxiliary antennae from the wireless LAN card. Then take out the wireless LAN card from the main unit. 10. Loose two screws from the TV card. 11. Remove the TV card from the machine. 12. Remove the two screws from the Wireless card. 13.
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Removing the Thermal Modules and the CPU 19. Remove the two screws holding the finger heatsink. 20. Detach the finger heatsink from the main board. 21. Then take out the CPU heatsink from the main board. 22. Use a flat screwdriver to release the CPU lock (Turn counter clock-wise) then remove the CPU carefully. 23.
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Removing the ODD and Dummy cards 25. Remove the screw fastening the optical disk drive module on the bottom. 26. Use a tool to push the optical disk drive module outwards and remove the ODD module Removing the Hinge cover 27.
Disassembling the Main Unit Turn over the keyboard as the image shows. Disconnect the Keyboard FFC from the main board Then remove the keyboard from the main unit. Remove the 18 screws fastening the upper case and the lower case assembly as shown. Disconnect the FFC from the main board.
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Disassembling the LED boards 11. Loose the LED boards four screws. 12. Remove two LED boards from the machine. 13. Loose four LCM hinge screws. 14. Then remove LCM module from the machine. Chapter 3...
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Remove I/O baord and Main Board. 15. Loose the daughter board screw then remove the daughter board from the machine. 16. Disconnect four cables on the M/B as shown. 17. Loose the M/B screw, remove RJ11 connector from the BTCB. 18.
Disassembling the External Modules Disassembling the HDD Module Remove the four screws holding the HDD (hard disk drive) foil; two on each side. Carefully take out the hard disk drive from the HDD foil. Disassembling the ODD Module Remove the two screws holding the optical bracket. Then remove the optical bracket from the optical disk drive.
Troubleshooting Use the following procedure as a guide for computer problems. NOTE: The diagnostic tests are intended to test only Acer products. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. Obtain the failing symptoms in as much detail as possible.
System Check Procedures External Diskette Drive Check Do the following to isolate the problem to a controller, driver, or diskette. A write-enabled, diagnostic diskette is required. NOTE: Make sure that the diskette does not have more than one label attached to it. Multiple labels can cause damage to the drive or cause the drive to fail.
If any of these devices do not work, reconnect the cable connector and repeat the failing operation. Memory check Memory errors might stop system operations, show error messages on the screen, or hang the system. Boot from the diagnostics diskette and start the doagmpstotics program (please refer to main board. Go to the diagnostic memory in the test items.
Check the Power Adapter Unplug the power adapter cable from the computer and measure the output voltage at the plug of the power adapter cable. See the following figure If the voltage is not correct, replace the power adapter. If the voltage is within the range, do the following: Replace the System board.
Check the Battery Pack To check the battery pack, do the following: From Software: Check out the Power Management in control Panel In Power Meter, confirm that if the parameters shown in the screen for Current Power Source and Total Battery Power Remaining are correct.
Power-On Self-Test (POST) Error Message The POST error message index lists the error message and their possible causes. The most likely cause is listed first. NOTE: Perform the FRU replacement or actions in the sequence shown in FRU/Action column, if the FRU replacement does not solve the problem, put the original part back in the computer.
Index of Error Messages Error Code List Error Codes <No error code> <No error code> Error Message List Error Messages Failure Fixed Disk Stuck Key Keyboard error Keyboard Controller Failed Keyboard locked - Unlock key switch Monitor type does not match CMOS - Run Setup Run “Load Default Settings” in BIOS Setup Utility. Shadow RAM Failed at offset: nnnn System RAM Failed at offset: nnnn Extended RAM Failed at offset: nnnn...
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Error Message List Error Messages Real time clock error Previous boot incomplete - Default configuration used Memory size found by POST differed from CMOS Diskette drive A error Incorrect Drive A type - run SETUP System cache error - Cache disabled CPU ID: DMA Test Failed Software NMI Failed...
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Error Message List No beep Error Messages No beep, power-on indicator turns off and LCD is blank. No beep, power-on indicator turns on and LCD is blank. No beep, power-on indicator turns on and LCD is blank. But you can see POST on an external CRT.
Phoenix BIOS Beep Codes Code Beeps Verify Real Mode Disable Non-Maskable Interrupt (NMI) Get CPU type Initialize system hardware Initialize chipset with initial POST values Set IN POST flag Initialize CPU registers Enable CPU cache Initialize caches to initial POST values Initialize I/O component Initialize the local bus IDE Initialize Power Management...
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Code Chapter 4 Beeps 2-1-2-3 Check ROM copyright notice Check video configuration against CMOS Initialize PCI bus and devices Initialize all video adapters in system QuietBoot start (optional) Shadow video BIOS ROM Display BIOS copyright notice Display CPU type and speed Initialize EISA board Test keyboard Set key click if enabled...
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Code Beeps Initialize floppy controller Determine number of ATA drives (optional) Initialize hard-disk controllers Initialize local-bus hard-disk controllers Jump to UserPatch2 Build MPTABLE for multi-processor boards Install CD ROM for boot Clear huge ES segment register Fixup Multi Processor table Search for option ROMs.
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Code Code Chapter 4 Beeps Unknown interrupt Beeps Initialize the chipset Initialize the bridge Initialize the CPU Initialize the system timer Initialize system I/O Check force recovery boot Checksum BIOS ROM Go to BIOS Set Huge Segment Initialize Multi Processor Initialize OEM special code Initialize PIC and DMA Initialize Memory type...
Index of Symptom-to-FRU Error Message LCD-Related Symptoms Symptom / Error LCD backlight doesn't work LCD is too dark LCD brightness cannot be adjusted LCD contrast cannot be adjusted Unreadable LCD screen Missing pels in characters Abnormal screen Wrong color displayed LCD has extra horizontal or vertical lines displayed.
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Power-Related Symptoms Symptom / Error Battery can’t be charged PCMCIA-Related Symptoms Symptom / Error System cannot detect the PC Card (PCMCIA) PCMCIA slot pin is damaged. Memory-Related Symptoms Symptom / Error Memory count (size) appears different from actual size. Speaker-Related Symptoms Symptom / Error In Windows, multimedia programs, no sound comes from the computer.
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Power Management-Related Symptoms Symptom / Error Battery fuel gauge in Windows doesn’t go higher than 90%. System hangs intermittently. Peripheral-Related Symptoms Symptom / Error System configuration does not match the installed devices. External display does not work correctly. USB does not work correctly Print problems.
Intermittent Problems Intermittent system hang problems can be caused by a variety of reasons that have nothing to do with a hardware defect, such as: cosmic radiation, electrostatic discharge, or software errors. FRU replacement should be considered only when a recurring problem exists. When analyzing an intermittent problem, do the following: Run the advanced diagnostic test for the system board in loop mode at least 10 times.
System Check” on page 81.): Power-off the computer. Visually check them for damage. If any problems are found, replace the FRU. Remove or disconnect all of the following devices: Non-Acer devices Printer, mouse, and other external devices Battery pack Hard disk drive...
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Guide. For ACER AUTHORIZED SERVICE PROVIDERS, your Acer office may have a DIFFERENT part number code from those given in the FRU list of this printed Service Guide. You MUST use the local FRU list provided by your regional Acer office to order FRU parts for repair and service of customer machines.
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HDD/HARD DISK DRIVER Chapter 6 CPU HEATSINK FOR 965GM CPU HEATSINK FOR 965PM CPU HEATSINK FINGER CPU HEATSINK FINGER HDD 120GB SATA 5400RPM SEAGATE ST9120817AS CORSAIR LF F/W:3.AAA HDD 120GB 5400RPM SATA TOSHIBA MK1246GSX LEO BS I LF F/W:LB213J HDD 120GB 5400RPM SATA II HGST HTS542512K9SA00 BRONCO-B LF F/W:C31P HDD 120GB 5400RPM SATA...
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INVERTER KEYBOARD HDD 160GB 5400RPM SATA TOSHIBA MK1646GSX LEO BS LF F/W:LB113J HDD 160GB 5400RPM SATA II HGST HTS542516K9SA00 BRONCO-B LF F/W:C31P HDD 160GB 5400RPM SATA WD WD1600BEVT-22ZCTO ML160 LF F/W:11.01A11 HDD 160GB 5400RPM SATA SEAGATE ST9250827AS CORSAIR LF F/W:3.AAA HDD 160GB 5400RPM SATA TOSHIBA MK2546GSX LEO BS LF F/W:LB013J...
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Chapter 6 KEYBOARD 15_16KB-FV1 89KS BLACK SWEDISH (GLOSSY) KEYBOARD 15_16KB-FV1 89KS BLACK SPANISH (GLOSSY) KEYBOARD 15_16KB-FV1 89KS BLACK SLOVAK (GLOSSY) KEYBOARD 15_16KB-FV1 89KS BLACK SLO/CRO (GLOSSY) KEYBOARD 15_16KB-FV1 88KS BLACK RUSSIAN (GLOSSY) KEYBOARD 15_16KB-FV1 89KS BLACK PORTUGUESE (GLOSSY) KEYBOARD 15_16KB-FV1 89KS BLACK POLISH (GLOSSY) KEYBOARD 15_16KB-FV1...
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MEMORY KEYBOARD 15_16KB-FV1 89KS BLACK DANISH (GLOSSY) KEYBOARD 15_16KB-FV1 89KS BLACK CZECH (GLOSSY) KEYBOARD 15_16KB-FV1 88KS BLACK TRADITIONAL CHINESE (GLOSSY) KEYBOARD 15_16KB-FV1 89KS BLACK CANADIAN FRENCH (GLOSSY) KEYBOARD 15_16KB-FV1 89KS BLACK BRAZILIAN PORTUGUESE (GLOSSY) KEYBOARD 15_16KB-FV1 89KS BLACK BELGIUM (GLOSSY) KEYBOARD 15_16KB-FV1 88KS BLACK ARABIC/ ENGLISH (GLOSSY)