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HP HPE Synergy 12000 Frame Setup And Installation Manual
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HP HPE Synergy 12000 Frame Setup And Installation Manual

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HPE Synergy 12000 Frame Setup and Installation Guide
HPE Synergy 12000 Frame Setup and Installation Guide
Part Number: 30-5842950C-008
Published: April 2022
Edition: 8

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  • Page 1 HPE Synergy 12000 Frame Setup and Installation Guide HPE Synergy 12000 Frame Setup and Installation Guide Part Number: 30-5842950C-008 Published: April 2022 Edition: 8...
  • Page 2 HPE Synergy 12000 Frame Setup and Installation Guide HPE Synergy 12000 Frame Setup and Installation Guide Abstract Abstract This document describes identification, installation, and setup for the HPE Synergy System. This guide is for an experienced service technician. Hewlett Packard Enterprise assumes you are qualified in the servicing of the HPE Synergy components and overall solution.

  • Page 3: Table Of Contents

    Table of contents Table of contents 1 Planning the installation 1.1 Safety and regulatory compliance 1.2 Site requirements 1.3 Warning, caution, and important messages 1.4 Determine power and cooling configurations 1.4.1 Power supply calculations 1.4.2 Power requirements 1.5 Space and airflow requirements 1.6 Temperature requirements 1.7 Grounding requirements 1.8 Supported racks and rack options...
  • Page 4 2.3.14 HPE Virtual Connect SE 40Gb F8 Module for HPE Synergy LEDs and buttons 2.3.15 HPE Virtual Connect SE 40Gb F8 Module for HPE Synergy components 2.3.16 HPE Synergy 40Gb F8 Switch Module LEDs and buttons 2.3.17 HPE Synergy 40Gb F8 Switch Module components 2.3.18 Mellanox SH2200 Switch Module for HPE Synergy LEDs and components 3 Installation 3.1 Installing the Synergy system components...
  • Page 5 3.6 Cabling the frame 4 HPE Synergy Cabling 5 Configuring HPE Synergy 5.1 Configuration overview 5.1.1 HPE Synergy Console connections 5.1.1.1 Connecting to the HPE Synergy Console using a laptop computer 5.1.1.2 Connecting to the HPE Synergy Console using a keyboard, video monitor, and mouse 5.1.1.3 HPE Synergy Console Frame Health &...
  • Page 6 8 HPE Synergy documentation map 9 Specifications 9.1 HPE Synergy QuickSpecs 10 Electrostatic discharge 11 Support and other resources 11.1 Accessing Hewlett Packard Enterprise Support 11.2 Accessing updates 11.3 Remote support 11.4 Customer self repair 11.5 Warranty information 11.6 Regulatory information 11.7 Documentation feedback 12 Acronyms and abbreviations...

  • Page 7: Planning The Installation

    Planning the installation Planning the installation Planning the installation...

  • Page 8: Safety And Regulatory Compliance

    Safety and regulatory compliance Safety and regulatory compliance For important safety, environmental, and regulatory information, see Safety and Compliance Information for Server, Storage, Power, Networking, and Rack Products, available at the Hewlett Packard Enterprise website ( https://www.hpe.com/support/Safety-Compliance- https://www.hpe.com/support/Safety-Compliance- EnterpriseProducts). EnterpriseProducts Safety and regulatory compliance...

  • Page 9: Site Requirements

    Site requirements Site requirements Select an installation site that meets the detailed installation site requirements described in the site planning guide on the Hewlett Packard Enterprise website (http://www.hpe.com/info/synergy-docs http://www.hpe.com/info/synergy-docs). Site requirements...

  • Page 10: Warning, Caution, And Important Messages

    Warning, caution, and important messages Warning, caution, and important messages WARNING: WARNING: To reduce the risk of personal injury or damage to equipment, heed all warnings and cautions throughout the installation instructions. WARNING: WARNING: To reduce the risk of personal injury or damage to the equipment, be sure that: The leveling feet are extended to the floor.
  • Page 11 WARNING: WARNING: To reduce the risk of electric shock or damage to the equipment, enter a frame or perform service on system components only as instructed in the user documentation. WARNING: WARNING: A risk of electric shock from high leakage current exists. Before connecting the AC supply to the power enclosure, be sure that the electrical outlets are properly grounded (earthed).

  • Page 12: Determine Power And Cooling Configurations

    Determine power and cooling configurations Determine power and cooling configurations Validate power and cooling requirements based on location and installed components. For more information, see the HPE Synergy Configuration and Compatibility Guide on the Hewlett Packard Enterprise website (http://www.hpe.com/info/synergy-docs http://www.hpe.com/info/synergy-docs). Determine power and cooling configurations...

  • Page 13: Power Supply Calculations

    Power supply calculations Power supply calculations For hot-plug power supply specifications, see the HPE Synergy QuickSpecs on the Hewlett Packard Enterprise website (http://www.hpe.com/info/synergy-docs http://www.hpe.com/info/synergy-docs). There is also the Synergy Planning Tool for download. The Synergy Planning Tool helps plan and organize all Synergy options to build a single frame, multiple frame, or racks for a complete solution ready to order from HPE using a simple BOM from the tool.

  • Page 14: Power Requirements

    Power requirements Power requirements Installation of this equipment must comply with local and regional electrical regulations governing the installation of IT equipment by licensed electricians. This equipment is designed to operate in installations covered by NFPA 70, 1999 Edition (National Electric Code) and NFPA-75, 1992 (code for Protection of Electronic Computer/Data Processing Equipment).

  • Page 15: Space And Airflow Requirements

    Space and airflow requirements Space and airflow requirements CAUTION: In high-density configurations, the HPE 11000 G2 Series Rack Airflow Optimization Kit (BW930A) must be CAUTION: installed to prevent airflow from the rear of the rack to the front the rack through gaps in the rack frame. To enable servicing and ensure adequate airflow, observe the following spatial requirements when deciding where to install a Hewlett Packard Enterprise-branded, Compaq-branded, Telco, or third-party rack: Leave a minimum clearance of 63.5 cm (25.0 in) in front of the rack.

  • Page 16: Temperature Requirements

    Temperature requirements Temperature requirements To ensure continued safe and reliable equipment operation, install or position the rack in a well-ventilated, climate-controlled environment. The operating temperature inside the rack is always higher than the room temperature and is dependent on the configuration of equipment in the rack.

  • Page 17: Grounding Requirements

    Grounding requirements Grounding requirements This equipment must be grounded properly for proper operation and safety. In the United States, you must install the equipment in accordance with NFPA 70, 1999 Edition (National Electric Code), Article 250, as well as any local and regional building codes. In Canada, you must install the equipment in accordance with Canadian Standards Association, CSA C22.1, Canadian Electrical Code.

  • Page 18: Supported Racks And Rack Options

    2,250 lb (1247.38 kg) internal IT equipment limit of both the HPE 42U x 600 mm x 1075 mm and the 42U 600 mm x 1200 mm 11000G2 Series QS racks. NOTE: The HPE Synergy 12000 Frame is deeper than the c7000 enclosure by approximately 3.5 in (8.89 cm). 42.32 in NOTE: (1075 mm) racks with side-facing PDUs might interfere with the frame.

  • Page 19: Rack-Free Environment Requirements

    Rack-free environment requirements Rack-free environment requirements The HPE Synergy 12000 Frame (referred to as the frame) can be used in a rack-free environment. The following conditions must be met when performing a rack-free installation: A fully-populated frame can weigh up to 249.50 kg (550.00 lb). The object supporting the frame must be able to withstand this weight.

  • Page 20: Hpe Synergy Configuration

    HPE Synergy configuration HPE Synergy configuration An initial setup for HPE Synergy requires software release planning and planning the location for each component. To ensure a proper configuration, review the information in the following documents on the Hewlett Packard Enterprise website ( http://www.hpe.com/info/synergy-docs): http://www.hpe.com/info/synergy-docs HPE Synergy Configuration and Compatibility Guide —This document helps to understand more about each component and the...

  • Page 21: Pallet Contents

    Item Name Name Description Description HPE Synergy 12000 Frame The frame for installing HPE Synergy components. Front panel The front panel ports of the frame for KVM connection. Appliance module blank A mandatory insert installed in any unused appliance module bay.
  • Page 22 Installation instructions for compute The printed installation instructions for HPE Synergy components. modules, options, and interconnects HPE Synergy 12000 Frame Rack Template The printed template for locating the positions of frames, rack rails, and cage nuts in a rack. Quantity as ordered...

  • Page 23: Component And Led Identification

    Component and LED identification Component and LED identification Component and LED identification...

  • Page 24: Information Pull Tabs

    Information pull tabs Information pull tabs Pull tabs on the HPE Synergy frame front and rear provide system information. Figure 1: Information pull tab locations Figure 1: Information pull tab locations Item Item Description Description The front pull tab (top left) has the frame product ID, serial number, and the device bay numbering for the frame front bays.
  • Page 25 Information pull tabs...

  • Page 26: Frame Front Components And Device Bays

    Frame front components and device bays Frame front components and device bays Item Description Item Description Device bays—Compute modules and storage modules. Front panel—Provides access to the HPE Synergy Console, through KVM or laptop. Appliance bays. Frame front components and device bays...

  • Page 27: Device Bay Numbering

    Device bay numbering Device bay numbering All device bays in the frame are numbered in consecutive order from lowest to highest, from left to right from top to bottom, as observed by a user looking directly at the frame. Devices larger than half-height (multi-bay devices) are numbered according to the lowest device bay number that the multi-bay device occupies.

  • Page 28: Device Bay Partitions

    Device bay partitions Device bay partitions Vertical frame Vertical frame partitions partitions There are two vertical partitions between device bays in the frame. These nonremovable partitions provide structural integrity to the frame as well as mechanical attach points for the horizontal shelf that divide a full-height bay into two half-height bays. Up to six full-height device modules can be installed in a frame.
  • Page 29 Figure 5: Optional horizontal half-shelf Figure 5: Optional horizontal half-shelf Device bay partitions...

  • Page 30: Front Panel Components

    Front panel components Front panel components Item Item Description Description Function Function UID / LED button Toggles the frame UID on or off. When turned on, the UID LED on the active frame link module (FLM) also turns on. This allows identification of the frame from either the front or rear and identifies the active FLM.

  • Page 31: Appliance Module Leds And Components

    Appliance module LEDs and components Appliance module LEDs and components Appliance module LEDs and components are the same for both an HPE Synergy Composer (1st gen) and an HPE Synergy Image Streamer. The HPE Synergy Composer2 looks slightly different but has the same LED and components on the front panel. The following figure shows an HPE Synergy Image Streamer on the left and an HPE Synergy Composer2 on the right: Item Item...
  • Page 32 Item Item Description Description Function Function Reset button Using an applicator such as a paper clip, press the recessed button to reset the appliance module. Press and release — Resets the appliance module. Press and hold until activity LED is flashing green — Initiates reimaging of the appliance module from files on the USB flash drive plugged into the appliance module.

  • Page 33: Appliance Bay Numbering

    Appliance bay numbering Appliance bay numbering Appliance bay numbering...

  • Page 34: Compute Module Leds And Buttons

    Compute module LEDs and buttons Compute module LEDs and buttons Item Description Item Description Status Status UID LED Solid blue = Activated Flashing blue (1 Hz/cycle per sec) = Remote management or firmware upgrade in progress Off = Deactivated Health status LED Solid green = Normal Flashing green (1 Hz/cycle per sec) = HPE iLO is rebooting Flashing amber = System degraded...

  • Page 35: System Power Led Definitions

    System power LED definitions System power LED definitions The system power LED is located on the compute module Power On/Standby button. System power LED System power LED Definition Definition No power present Solid amber System is in standby Flashing green (1 Hz/cycle per sec) Performing power on sequence Solid green System on System power LED definitions...

  • Page 36: Nvdimm Led Identification

    NVDIMM LED identification NVDIMM LED identification Item LED description Item LED description LED color LED color Power LED Green Function LED Blue NVDIMM LED identification...

  • Page 37: Nvdimm-N Led Combinations

    NVDIMM-N LED combinations NVDIMM-N LED combinations State State Definition Definition NVDIMM-N Power LED (green) NVDIMM-N Power LED (green) NVDIMM-N Function LED (blue) NVDIMM-N Function LED (blue) AC power is on (12V rail) but the NVM controller is not working or not ready. AC power is on (12V rail) and the NVM controller is ready.

  • Page 38: Nvdimm Function Led Patterns

    NVDIMM Function LED patterns NVDIMM Function LED patterns For the purpose of this table, the NVDIMM-N LED operates as follows: Solid indicates that the LED remains in the on state. Flashing indicates that the LED is on for 2 seconds and off for 1 second. Fast-flashing indicates that the LED is on for 300 ms and off for 300 ms.

  • Page 39: Storage Module Leds

    Storage module LEDs Storage module LEDs The front panel and LED layout shown in the following illustration is an example. Depending on your specific model, the LEDs might be different. Item LED Item Status Status Definition Definition Drawer status Solid green Drive drawer is closed Flashing green Drive drawer is open Flashing amber Thermal warning, close the drive drawer...

  • Page 40: Frame Rear Components

    Frame rear components Frame rear components Item Item Description Description Fans (10) Interconnect modules (up to 6) Power supplies (6) Frame link modules (2) Frame rear components...

  • Page 41: Rear Component Bay Numbering

    Rear component bay numbering Rear component bay numbering Components Components Bays Bays Labels Labels Frame link modules 1 and 2 Interconnect modules 1 and 4 These interconnect modules are redundant pairs on fabric 1. Interconnect modules 2 and 5 These interconnect modules are redundant pairs on fabric 2.

  • Page 42: Hpe Synergy 4-Port Frame Link Module Components And Leds

    HPE Synergy 4-Port Frame Link Module components and LEDs HPE Synergy 4-Port Frame Link Module components and LEDs NOTE: NOTE: HPE Synergy 4-Port Frame Link Modules require supported SFP+ DAC cables or SFP+ transceivers for cabling. For more information, see the product QuickSpecs on the Hewlett Packard Enterprise website Hewlett Packard Enterprise website .
  • Page 43 Item Item Description Description Function Function KVM port NOTE: NOTE: Connection to the KVM port requires an HPE Synergy 4-Port Frame Link Module USB Adapter. NOTE: NOTE: Supports storage devices that are USB 2.0 compatible. When an HPE Synergy 4-Port Frame Link Module USB Adapter is installed, the HPE Synergy 4-Port Frame Link Module: Allows connection to the frame using a supported USB device.
  • Page 44 Item Item Description Description Function Function LINK port SFP+ connector that provides the following functions: IMPORTANT: IMPORTANT: Use supported SFP+ 10GbE DAC cables or transceivers for LINK port connections. For more information, see the product QuickSpecs on the Hewlett Packard Enterprise website Hewlett Packard Enterprise website .

  • Page 45: Hpe Synergy Frame Link Module Components And Leds

    HPE Synergy Frame Link Module components and LEDs HPE Synergy Frame Link Module components and LEDs Item Item Description Description Function Function MGMT port activity Reports MGMT port activity: Flashing green = Activity on the MGMT port Off = No activity on the MGMT port MGMT port A 10GBASE-T RJ45 connector that provides the following functions: Provides a management uplink to the management network.
  • Page 46 Item Item Description Description Function Function USB port Allows connection to the frame using a supported USB device. Devices include a keyboard or mouse for connecting to the HPE Synergy Console. To connect multiple devices, a USB hub (not included) is required. Used for performing a USB recovery frame link module firmware update.

  • Page 47: Power Supply Led

    Power supply LED Power supply LED Power LED Power LED Condition Condition No input power to the power supply or power supply failure. Connect to the HPE Synergy console and check for power supply error messages. Solid green Normal operation Flashing amber Warning.

  • Page 48: Fan Led

    Fan LED Fan LED LED color LED color Fan status Fan status Solid green Normal operation Flashing red Critical. Connect to HPE OneView Hardware Setup to troubleshoot. Fan LED...

  • Page 49: Hpe Synergy 10Gb Interconnect Link Module Leds And Buttons

    HPE Synergy 10Gb Interconnect Link Module LEDs and buttons HPE Synergy 10Gb Interconnect Link Module LEDs and buttons Item Item Description Description Status Status Health LED Solid green = Normal Solid amber = No power present Flashing amber = Module degraded Solid red = Installation alignment error.

  • Page 50: Hpe Synergy 10Gb Interconnect Module Interconnect Link Port

    HPE Synergy 10Gb Interconnect Module interconnect link port HPE Synergy 10Gb Interconnect Module interconnect link port Use an interconnect link cable when linking port L1 to a master interconnect module. HPE Synergy 10Gb Interconnect Module interconnect link port...

  • Page 51: Hpe Synergy 20Gb Interconnect Link Module Leds And Buttons

    HPE Synergy 20Gb Interconnect Link Module LEDs and buttons HPE Synergy 20Gb Interconnect Link Module LEDs and buttons Item Item Description Description Status Status Health LED Solid green = Normal Solid amber = No power present Flashing amber = Module degraded Solid red = Installation alignment error.

  • Page 52: Hpe Synergy 20Gb Interconnect Link Module Interconnect Link Ports

    HPE Synergy 20Gb Interconnect Link Module interconnect link ports HPE Synergy 20Gb Interconnect Link Module interconnect link ports Use an interconnect link cable when linking ports L1 or L2 to a master interconnect module. HPE Synergy 20Gb Interconnect Link Module interconnect link ports...

  • Page 53: Hpe Synergy 50Gb Interconnect Link Module Leds And Buttons

    HPE Synergy 50Gb Interconnect Link Module LEDs and buttons HPE Synergy 50Gb Interconnect Link Module LEDs and buttons Item Item Description Description Status Status Health LED Solid green = Normal Off = No power present Flashing amber = A fault condition exists UID LED Solid blue = Maintenance is required Server link LEDs...

  • Page 54: Hpe Synergy 50Gb Interconnect Link Module Interconnect Link Ports

    HPE Synergy 50Gb Interconnect Link Module interconnect link ports HPE Synergy 50Gb Interconnect Link Module interconnect link ports Use an interconnect link cable when linking ports L1 or L2 to a master interconnect module. NOTE: NOTE: If you are running 25 Gb speeds, you only need one cable. If you are running 50 Gb speeds, you must connect two cables. If you are connecting two cables, you must populate L1 first.

  • Page 55: Hpe Virtual Connect Se 100Gb F32 Module For Hpe Synergy Leds And Buttons

    HPE Virtual Connect SE 100Gb F32 Module for HPE Synergy LEDs and buttons HPE Virtual Connect SE 100Gb F32 Module for HPE Synergy LEDs and buttons Item Item Description Description Status Status Interconnect link port LEDs Solid green = Linked Solid red = Error detected .
  • Page 56 Item Item Description Description Status Status QSFP28 uplink port LEDs If the port is in 40GbE or 100GbE mode, only the leftmost LED lights up when linked. The four LEDs above each port correspond to the 10/25GbE or 8Gb/16Gb/32Gb FC channels of the port. The LEDs display one of four modes: Ethernet ID mode: Solid green = The port is configured as an Uplink port.
  • Page 57 Item Item Description Description Status Status SFP+ Image Streamer port Left LED Left LED LEDs Link/Activity mode: Off = No Link Solid green = Ethernet linked at 10Gb PID: Off = Not configured Solid blue = Port ID Solid green = Configured for Ethernet Solid red = Error Ethernet: Off = Not Ethernet...
  • Page 58 See HPE OneView (http://www.hpe.com/info/oneview/docs http://www.hpe.com/info/oneview/docs) When illuminated, the QSFP28 port LEDs indicate the port operating states for each of the uplink ports in the selected mode. HPE Virtual Connect SE 100Gb F32 Module for HPE Synergy LEDs and buttons...

  • Page 59: Hpe Virtual Connect Se 100Gb F32 Module For Hpe Synergy Components

    HPE Virtual Connect SE 100Gb F32 Module for HPE Synergy components HPE Virtual Connect SE 100Gb F32 Module for HPE Synergy components Item Item Component Component Description Description Interconnect link ports L1– For linking Interconnect Link modules QSFP28 uplink ports Q1– 10/25/40/100Gb Ethernet or 8/16/32Gb Fibre Channel SFP+ uplink ports X1-X2...

  • Page 60: Hpe Virtual Connect Se 40Gb F8 Module For Hpe Synergy Leds And Buttons

    HPE Virtual Connect SE 40Gb F8 Module for HPE Synergy LEDs and buttons HPE Virtual Connect SE 40Gb F8 Module for HPE Synergy LEDs and buttons Item Item Description Description Status Status Interconnect link port LEDs Solid green = Linked Solid red = Error detected .
  • Page 61 Item Item Description Description Status Status UID LED/button Solid blue = Activated Flashing blue = Firmware upgrade in progress Off = Deactivated Health LED Solid green = Normal Solid amber = No power present Flashing amber = Module degraded Solid red = A physical alignment error exists. Link/Activity mode LED Solid green = Link/Activity mode is selected.

  • Page 62: Hpe Virtual Connect Se 40Gb F8 Module For Hpe Synergy Components

    HPE Virtual Connect SE 40Gb F8 Module for HPE Synergy components HPE Virtual Connect SE 40Gb F8 Module for HPE Synergy components Item Item Component Component Description Description Interconnect link ports L1– For linking satellite modules QSFP+ uplink ports Q1– Q6 40Gb Ethernet or 8Gb Fibre Channel QSFP+ uplink ports Q7–...

  • Page 63: Hpe Synergy 40Gb F8 Switch Module Leds And Buttons

    HPE Synergy 40Gb F8 Switch Module LEDs and buttons HPE Synergy 40Gb F8 Switch Module LEDs and buttons Item Item Description Description Status Status Interconnect link port LEDs Solid green = Linked Solid red = Error detected . Off = No link QSFP+ port LEDs The four LEDs above each port correspond to the 10GbE or 8Gb FC channels of the port.
  • Page 64 Item Item Description Description Status Status UID LED/button Solid blue = Activated Flashing blue = Firmware upgrade in progress Off = Deactivated Health LED Solid green = Normal Solid amber = No power present Flashing amber = Module degraded Solid red = A physical alignment error exists. Link/Activity mode LED Solid green = Link/Activity mode is selected.

  • Page 65: Hpe Synergy 40Gb F8 Switch Module Components

    HPE Synergy 40Gb F8 Switch Module components HPE Synergy 40Gb F8 Switch Module components Item Item Component Component Description Description Interconnect link ports L1– For linking satellite modules QSFP+ uplink ports Q1– Q6 40Gb Ethernet or 8Gb Fibre Channel QSFP+ uplink ports Q7– Q8 40Gb Ethernet Serial port For management HPE Synergy 40Gb F8 Switch Module components...

  • Page 66: Mellanox Sh2200 Switch Module For Hpe Synergy Leds And Components

    Mellanox SH2200 Switch Module for HPE Synergy LEDs and components Mellanox SH2200 Switch Module for HPE Synergy LEDs and components Item Item Description Description Serial port Serial port QSFP+ uplink ports (8) QSFP+ uplink ports (8) UID LED UID LED Solid blue = Activated Flashing blue = Firmware upgrade in progress.

  • Page 67: Installation

    Installation Installation Installation...

  • Page 68: Installing The Synergy System Components

    Installing the Synergy system components Installing the Synergy system components Procedure Procedure 1. Unpack the system. 2. Remove components from the frame. 3. For rack-free installations, set up the frame on an appropriate surface, and then install the frame options. 4.

  • Page 69: Removing Components From The Frame

    IMPORTANT: To ensure the correct configuration when installing components, be sure to note the location of each IMPORTANT: component before removing it from the frame. For specific instructions concerning removing the components, see the HPE Synergy 12000 Frame Maintenance and Service Guide. Removing components from the frame...

  • Page 70: Installing The Frame In A Rack-Free Environment

    Installing the frame in a rack-free environment Installing the frame in a rack-free environment WARNING: To reduce the risk of personal injury or damage to the equipment in a rack-free WARNING: environment: Never stack the frame on top of another frame. Never place equipment on top of the frame.

  • Page 71: Installing The Frame In A Rack

    Installing the frame in a rack Installing the frame in a rack CAUTION: Always plan the rack installation so that the heaviest item is on the bottom of the rack. Install the heaviest CAUTION: item first, and continue to populate the rack from the bottom to the top. NOTE: Up to four 10U frames can be installed in a 42U rack.

  • Page 72: Measuring With The Rack Template

    Measuring with the rack template The HPE Synergy 12000 Frame Rack Template ships with the frame. The rack template provides detailed instructions on where to position the frame and rack rails, and where to install the cage or clip nuts. Each frame kit includes the rack rails recommended for that frame.

  • Page 73: Installing The Rack Rails For A Square-Hole Rack

    Installing the rack rails for a square-hole rack Installing the rack rails for a square-hole rack Rack rails are marked "LEFT" and "RIGHT" for identification. The rail release levers are used only when removing the rail from the rack. Procedure Procedure 1.
  • Page 74 8. Repeat the procedure for the right rack rail. The installation is complete. Installing the rack rails for a square-hole rack...

  • Page 75: Installing The Rack Rails For A Round-Hole Rack

    Installing the rack rails for a round-hole rack Installing the rack rails for a round-hole rack Procedure Procedure 1. Align and install the rails in the rack. 2. Repeat the procedure for the other rail. To remove the rails, reverse the installation procedure. Installing the rack rails for a round-hole rack...

  • Page 76: Installing The Frame Into The Rack

    Installing the frame Installing the frame into the rack into the rack WARNING: When lifting the frame with the optional removable handles, always use at least four WARNING: people to lift the frame into the rack. If the frame is being loaded into the rack above chest level, a fifth person must assist with aligning the frame with the rails while the other four people support the weight of the frame.
  • Page 77 3. Slide the frame into the rack until the rear lift handles are close to the rack. While still supporting the frame with the front lift handles, remove the rear lift handles from each side of the frame, and then slide the frame halfway into the rack. 4.
  • Page 78 6. Tighten the thumbscrews with a T-25 Torx screwdriver to secure the frame to the rack. 7. Repeat the procedure for the remaining frames. NOTE: Up to four 10U frames can be installed in a 42U rack. If you are installing more than one frame, install the NOTE: first frame in the bottom of the rack, and then install additional frames by moving up the rack with each subsequent frame.

  • Page 79: Component Installation

    Component installation Component installation The following sections contain installation instructions for the individual frame components. The images included in these instructions are intended to illustrate how the components are installed. These images are not intended to indicate the location for installation. Install the component in the bay from which it was removed earlier in this document.

  • Page 80: Installing An Appliance Module

    Installing an appliance module Installing an appliance module The appliance modules have specific population guidelines based on the appliance module and the system configuration. As a best practice, if two appliance modules of the same type exist in any group of linked frames, install the appliance modules in separate frames. After all components are installed and cabled, be sure to reimage the appliance module before bringing the appliance module into your HPE Synergy configuration.

  • Page 81: Configuring The Device Bays

    Configuring the device bays Configuring the device bays You have to add or remove the shelves depending on the type of compute modules that you are installing in the frame. Configuring the device bays...

  • Page 82: Creating A Full-Height Module Bay Blank

    Creating a full-height module bay blank Creating a full-height module bay blank Procedure Procedure 1. Obtain the coupler plate: If you are using a module bay blank that came with the frame, the coupler plate can be found with the contents of the full-height device shipping box.

  • Page 83: Removing A Device Bay Shelf

    Removing a device bay shelf Removing a device bay shelf Procedure Procedure 1. Press and hold the release latches to release the locking mechanism. 2. Slide the removable shelf out of the frame. Removing a device bay shelf...

  • Page 84: Installing A Device Bay Shelf

    Installing a device bay shelf Installing a device bay shelf The frame has a slot and notch on the device bay walls that is used to guide the shelf when inserted. Procedure Procedure 1. Locate the slot and notch shelf guides. 2.
  • Page 85 Installing a device bay shelf...

  • Page 86: Removing The Half Shelf

    Removing the half shelf Removing the half shelf Prerequisites Prerequisites If installed, remove the full-height compute module from the adjacent bay before removing and replacing the half shelf. Procedure Procedure 1. To release the locking mechanism, press and hold the shelf release latch. 2.

  • Page 87: Replacing The Half Shelf

    Replacing the half shelf Replacing the half shelf Procedure Procedure 1. Align the spools to the keyhole slots in the frame. 2. Insert the spools into the keyhole slots and slide the half shelf towards the rear of the frame until it locks into place. Replacing the half shelf...

  • Page 88: Installing The Half Shelf

    Installing the half shelf Installing the half shelf Procedure Procedure 1. Align the spools to the keyhole slots in the frame. 2. Insert the spools into the keyhole slots and slide the half shelf towards the rear of the frame until it locks into place. Installing the half shelf...

  • Page 89: Installing Compute Modules

    Installing compute modules Installing compute modules Depending on the compute modules installed in your frame: Install device bay partitions. Install a full-height compute module. Install a half-height compute module. Installing compute modules...

  • Page 90: Installing A Full-Height Compute Module

    Installing a full-height compute module The HPE Synergy 12000 Frame ships with three device bay shelves installed to support a 12 half-height compute module configuration. To install a full-height compute module, remove the device bay shelves and corresponding blanks. Procedure Procedure 1.
  • Page 91 5. Install the compute module. Press the compute module handle near each release button to completely close the handle. CAUTION: To prevent improper cooling and thermal damage, do not operate the compute module or the frame CAUTION: unless all device bays are populated with either a component or a blank. 6.

  • Page 92: Installing A Half-Height Compute Module

    Installing a half-height compute module Installing a half-height compute module Procedure Procedure 1. Remove the blank. 2. If required, install the device bay shelf. NOTE: Keep the compute module end caps, blanks, and device bay shelves for future use. NOTE: 3.
  • Page 93 5. Install the compute module. Press the compute module handle near the release button to completely close the handle. Installing a half-height compute module...

  • Page 94: Installing A Frame Link Module

    Installing a frame link module Installing a frame link module Procedure Procedure 1. If installed, remove the frame link module blank from the frame link module bay in the rear of the frame. CAUTION: Use caution when installing the frame link module into the frame to avoid damage to the connector. CAUTION: Installing a frame link module with a damaged connector can result in damage to the midplane.

  • Page 95: Installing The Storage Module

    Installing the storage module Installing the storage module Prerequisites Prerequisites CAUTION: CAUTION: Installation of the storage module into the frame without drives requires one person. Installation of the storage module into the frame with drives already installed requires two people. Be sure that you have the required number of people to lift the storage module into the frame.
  • Page 96 3. To add drives to the drive drawer, see Installing the drives in the storage module. More information More information Installing drives in the storage module Installing the storage module...

  • Page 97: Installing Drives In The Storage Module

    Installing drives in the storage module Installing drives in the storage module Procedure Procedure 1. Press the drive drawer release latch and pull out the drawer with the driver drawer release handle. 2. Prepare the drives for installation. 3. Install all drives. 4.
  • Page 98 Installing drives in the storage module...

  • Page 99: Installing Fans

    Installing fans Installing fans All ten fans must be populated at all times. There is no required installation order for installing the fans. CAUTION: Use caution to avoid hitting the PCA card edge against the frame. Damage to the fan PCA could result in CAUTION: malfunction of the fan or the frame.

  • Page 100: Installing Interconnect Modules

    Installing interconnect modules Installing interconnect modules There are six single-wide interconnect bays in the frame. Installation in the interconnect bays depends on the type of mezzanine card installed in the compute module and in which mezzanine slot the mezzanine card was installed. IMPORTANT: If the mezzanine card is not installed properly or the interconnect module installation does not coincide IMPORTANT: with the mezzanine card installation, the ports on the interconnect module will not function.
  • Page 101 Installing interconnect modules...

  • Page 102: Interconnect Module Configurations

    Interconnect module configurations Interconnect module configurations The HPE Synergy 12000 Frame supports a pair of redundant interconnect modules for each of the three fabrics. Hewlett Packard Enterprise recommends the following best practices: Fabric 1 primary use—Storage Fabric 2 primary use—Storage or networking Fabric 3 primary use—Networking...
  • Page 103 Fabric Usage Fabric Usage ICM description ICM description HPE Virtual Connect SE 100Gb F32 Module for HPE Synergy HPE Synergy 50Gb Interconnect Link Module HPE Virtual Connect SE 40Gb F8 Module for HPE Synergy HPE Synergy 20Gb Interconnect Link Module HPE Synergy 10Gb Interconnect Link Module HPE Synergy 10Gb Pass-Thru Module Brocade 16Gb Fibre Channel SAN Switch Module for HPE Synergy...

  • Page 104: Interconnect Module Installation Guidelines

    Interconnect module installation guidelines Interconnect module installation guidelines Always adhere to the following guidelines when planning and installing the interconnect modules in HPE Synergy frames: The interconnect modules are listed in order of priority from top to bottom within a fabric. For example, if the HPE Synergy 12Gb SAS Connection Module is installed, it is supported only in fabric 1 and therefore, that fabric solution is the first priority for fabric 1.

  • Page 105: Master Interconnect Module With Interconnect Link Module Configurations

    Master interconnect module Master interconnect module with interconnect link module configurations with interconnect link module configurations The following interconnect modules can be configured as the master switch, with interconnect link modules to support the master interconnect module: HPE Synergy Virtual Connect SE 40 Gb F8 Module HPE Synergy 40Gb F8 Switch Module HPE Virtual Connect SE 100Gb F32 Module for HPE Synergy From one to four interconnect link modules are required to support the master interconnect module when using the following...

  • Page 106: Mezzanine To Frame Signal Routing

    Mezzanine to frame signal routing The HPE Synergy 12000 Frame midplane provides 4-lane high-speed signal routing from all 12 device bays to the 6 interconnect module bays. A pair of interconnects installed in an interconnect bay set provides redundant connectivity for each connected mezzanine card.

  • Page 107: Interconnect Port Mapping

    Interconnect port mapping Interconnect port mapping The following compute module device bays map to the interconnect module fabrics. This information is located on the frame pull tabs. The location of a mezzanine option in the compute module dictates the location of the corresponding interconnect module in the rear of the frame.

  • Page 108: Half-Height Compute Module Mezzanine Connector Definitions

    Half-height compute module Half-height compute module mezzanine connector definitions mezzanine connector definitions NOTE: The compute module hood label includes the exact mezzanine card locations. NOTE: Item Mezz slot Item Mezz slot Supported Supported Fabric Fabric Interconnect bay sets Interconnect bay sets connector connector card types...

  • Page 109: Full-Height Compute Module Mezzanine Connector Definitions

    Full-height compute module Full-height compute module mezzanine connector definitions mezzanine connector definitions NOTE: The compute module hood label includes the exact mezzanine card locations. NOTE: The symbols in the image correspond with symbols on the rear of the frame. Item Mezz slot Item Mezz slot Supported...

  • Page 110: Installing Power Supplies

    Installing power supplies Installing power supplies HPE Synergy supports several different types of HPE Synergy power supplies. For more information, see the HPE Synergy 12000 Frame Quick Specs document (https://www.hpe.com/info/qs https://www.hpe.com/info/qs). CAUTION: Mixing different types of power supplies in the same frame might: CAUTION: Limit or disable some power supply features including support for power redundancy.
  • Page 111 4. Connect the power cord to the power supply. 5. Secure the power cord using the reusable zip tie attached to the power supply. 6. Connect the power cord to the power source. 7. Check the power supply LEDs to determine the status of the power supply. Installing power supplies...

  • Page 112: Power Supply Configurations

    Power supply configurations Power supply configurations Sufficient power supplies must be installed to support the installed devices and interconnect modules. Power estimates for HPE Synergy can be provided using either the HPE Synergy Planning Tool or the HPE Power Advisor. For more information about the HPE Power Advisor or the HPE Synergy Planning Tool, see the Data Center Infrastructure Advisor page (https://dcia.itcs.hpe.com/ https://dcia.itcs.hpe.com/).

  • Page 113: Installing A Dc Power Supply

    Prerequisites Prerequisites Be sure the -48V DC power cables are installed. For more information, see the HPE Synergy 12000 Frame -48V DC Power Cable Installation Instructions. Be sure that a ground connection to the HPE Synergy 12000 Frame has been properly installed. See Installing the DC power grounding kit or the document that ships with the kit.
  • Page 114 10. Using a torque-controlled T-25 screwdriver, tighten both screws to 15 lb-in of torque. 11. Close the input connector cover. 12. Remove the output connector cover from the new power supply. 13. Insert the power supply into the frame until it locks into place. The power supply is marked with TOP to ensure proper orientation during installation.
  • Page 115 14. Connect the power cables to the -48V DC power source. 15. Turn on or enable the -48V DC power source. 16. Verify that the power supply LED is green. Installing a DC power supply...

  • Page 116: Warnings And Cautions

    Warnings and cautions Warnings and cautions WARNING: WARNING: To reduce the risk of personal injury from hot surfaces, allow the power supply or power supply blank to cool before touching it. WARNING: WARNING: To reduce the risk of electric shock or damage to the equipment, do not connect the power cord to the power supply until the power supply is installed.

  • Page 117: Installing The Dc Power Grounding Kit (No Bracket)

    Installing the DC power grounding kit (no bracket) Installing the DC power grounding kit (no bracket) For clarity, the rack is not shown in the images of this procedure. Prerequisites Prerequisites The following tools are required to complete this procedure: T-30 Torx screwdriver 8 mm socket wrench Procedure...

  • Page 118: Installing The Dc Power Grounding Kit (With Bracket)

    Installing the DC power grounding kit (with bracket) Installing the DC power grounding kit (with bracket) For clarity, the rack is not shown in the images of this procedure. Prerequisites Prerequisites The following tools are required to complete this procedure: T-15 Torx screwdriver 8 mm socket wrench Procedure...
  • Page 119 Installing the DC power grounding kit (with bracket)

  • Page 120: Cabling The Frame

    Cabling the frame Cabling the frame WARNING: WARNING: To reduce the risk of electric shock or injury due to high-current electrical energy, be sure that all power is completely disconnected at the source before beginning any power connections to the power bus bars or power bus box. WARNING: WARNING: Be sure that all circuit breakers are locked in the off position before connecting any power...

  • Page 121: Hpe Synergy Cabling

    HPE Synergy Cabling HPE Synergy Cabling Depending on your HPE Synergy configuration, HPE Synergy requires various types of cabling. To assist with planning and cabling HPE Synergy, the HPE Synergy Cabling Guide provides cabling scenarios and diagrams. Management network cabling Cabling the management network includes cabling the frame link module LINK ports together to form a management ring (frame link topology) and cabling two frame link module MGMT ports to the management network.

  • Page 122: Configuring Hpe Synergy

    Configuring HPE Synergy Configuring HPE Synergy Configuring HPE Synergy...

  • Page 123: Configuration Overview

    Configuration overview Configuration overview Prerequisites Prerequisites Before you begin configuring the frame, you should have completed the following steps: Installed the frame into the rack. Installed all components into the frame. Completed the HPE Synergy cabling required for your configuration. Procedure Procedure 1.

  • Page 124: Hpe Synergy Console Connections

    HPE Synergy Console connections HPE Synergy Console connections HPE Synergy Console connections...

  • Page 125: Connecting To The Hpe Synergy Console Using A Laptop Computer

    Connecting to the HPE Connecting to the HPE Synergy Console Synergy Console using a laptop computer using a laptop computer WARNING: WARNING: Do not plug the front panel laptop port into a switch. The front panel laptop port is designed to provide a single laptop access to the HPE Synergy Console.

  • Page 126: Connecting To The Hpe Synergy Console Using A Keyboard, Video Monitor, And Mouse

    Connecting to the HPE Synergy Console using a keyboard, video monitor, and mouse Connecting to the HPE Synergy Console using a keyboard, video monitor, and mouse NOTE: NOTE: This procedure describes connecting a keyboard and mouse to a monitor with an integrated USB hub. Alternatively, you can use a standalone USB hub to connect a keyboard and mouse.
  • Page 127 An HPE Synergy 4-Port Frame Link Module USB Adapter connected to an HPE Synergy 4-Port Frame Link module. 2. Connect a monitor to the frame with the monitor cable. 3. Connect a USB keyboard and mouse to the USB ports on the monitor, and connect the monitor USB to the frame with the USB cable. Alternatively, connect the USB keyboard and mouse to a USB hub connected to the frame.
  • Page 128 HPE Synergy Console Synergy Console Frame Health & Inventory screen Frame Health & Inventory screen The Frame Health & Inventory screen displays the health status of all components in a frame. Item Item Description Description Navigation menu - Breadcrumb navigation menu. Navigation menu HPE Synergy Console Frame Health %26 Inventory screen...

  • Page 129: Hpe Synergy Console Frame Health & Inventory Screen

    Item Item Description Description Frame Health - Provides the overall frame health status. Frame Health Statuses include: Warning Critical Information - Provides detailed frame information including Information name, serial number, power information, ambient temperature, maintenance console status, and the number of active HPE Synergy Console sessions.
  • Page 130 Item Item Description Description Actions menu - Provides access to management and diagnostic Actions menu actions. Help screen - Provides a description of the HPE Synergy Console Help screen icons and access to the frame link module end-user license agreement. HPE Synergy Console Frame Health %26 Inventory screen...

  • Page 131: Run Hardware Setup

    Run hardware setup Run hardware setup Procedure Procedure 1. From the HPE Synergy Console, click Connect Connect to start HPE OneView. 2. To connect with install technician user privileges, click Hardware Setup Hardware Setup. To connect as Administrator, select the Administrator access Administrator access check box.

  • Page 132: Remotely Connect To Hpe Oneview

    Remotely connect to HPE OneView Remotely connect to HPE OneView After Hardware Setup is complete, you can log in to HPE OneView remotely to complete configuration. IP Address: Use the Link-Local IP Address on the HPE Synergy Console. Username: Administrator Password (default): admin Remotely connect to HPE OneView...

  • Page 133: Configure Network Time Protocol

    Configure Network Time Protocol Configure Network Time Protocol Enter the IP address of one or more network time servers (NTP). In a clustered appliance, both the active appliance and the standby appliance must be able to receive updates from the time server. If the time server cannot reach the appliance, updating the time does not occur and the appliance generates an alert.

  • Page 134: Add Ip And Subnet Address Ranges

    Add IP and subnet address ranges Add IP and subnet address ranges Enter IPv4 address requirements for management network connection to HPE iLOs and interconnects. If present in the HPE Synergy network, add HPE Synergy Image Streamer IPv4 addresses. For more information, see "About configuring IP addresses in an enclosure group" and "About ID pools" in the HPE OneView Help for HPE Synergy.

  • Page 135: Configure The Hardware In Hpe Oneview

    Configure the hardware in HPE Configure the hardware in HPE OneView OneView The steps in this section provide an overview of the initial setup of HPE OneView. For detailed steps, see "Quick Start: Initial configuration of HPE OneView" in the HPE OneView Help for HPE Synergy (http://www.hpe.com/support/OV-InitialConfig http://www.hpe.com/support/OV-InitialConfig).

  • Page 136: Create A Network

    Create a network Create a network IMPORTANT: IMPORTANT: Define a SAN Manager before creating an FC or FCoE network. Create networks to define connections that route data across the IT infrastructure. You can create a single Ethernet, Fibre Channel, or FCoE network or multiple, tagged Ethernet networks at one time.

  • Page 137: Create A Logical Interconnect Group

    Create a logical interconnect group Create a logical interconnect group One or more logical interconnect groups are associated with an enclosure group and are used to define the logical interconnect configuration for every enclosure that is using that enclosure group. To create a logical interconnect group, go to OneView >...

  • Page 138: Define An Enclosure Group

    Define an enclosure group Define an enclosure group NOTE: NOTE: For solutions that include HPE Synergy Image Streamer , create the HPE Synergy Image Streamer cluster in Deployment Servers before creating the enclosure group. NOTE: NOTE: Uploading a firmware bundle before creating a logical enclosure is recommended. However, you can choose to add a firmware bundle later, in step Add a firmware bundle to the appliance firmware repository .

  • Page 139: Create A Logical Enclosure

    Create a logical enclosure Create a logical enclosure After HPE Synergy frames are discovered automatically during hardware setup, you must manually create a logical enclosure. The logical enclosure must contain the number of HPE Synergy frames that are connected together with interconnect link cables. For example, if you have three HPE Synergy frames cabled together, create a logical enclosure that contains all three HPE Synergy frames.

  • Page 140: Create A Server Profile

    Create a server profile Create a server profile NOTE: NOTE: Creating a profile requires access to storage. Configure storage before creating a profile or define a local storage configuration as part of profile creation. A server profile is the configuration for a server instance. Server profiles and server profile templates capture the entire server configuration in one place, enabling you to replicate new server profiles and to modify them to reflect changes in your data center.

  • Page 141: Update The Firmware

    Update the firmware Update the firmware After setting up your HPE Synergy system, update to the latest HPE Synergy Management combination and HPE Synergy Service Pack. Update the firmware...

  • Page 142: Update The Hpe Synergy Appliance Firmware

    Update the HPE Synergy appliance firmware Update the HPE Synergy appliance firmware IMPORTANT: IMPORTANT: To ensure compatibility, each HPE Synergy Composer installed into an HPE Synergy solution must be on the same firmware level. Similarly, each HPE Synergy Image Streamer must be on the same firmware level. If the appliance pair is not on the same firmware level, a reimage of the appliance module with the older firmware level is required.

  • Page 143: Single Frame Configurations With Redundant Composers And Only A Single Frame Link Module

    Single frame configurations with redundant Composers and only a single frame link module Single frame configurations with redundant Composers and only a single frame link module CAUTION: CAUTION: A single frame configuration with two Composers and a single frame link module does not provide full redundancy and is not a supported configuration for use in production environments.

  • Page 144: Add A Firmware Bundle To The Appliance Firmware Repository

    Add a firmware bundle to the appliance firmware repository Add a firmware bundle to the appliance firmware repository To ensure that your hardware has the latest and most robust firmware bundle that takes advantage of all available management features, download the latest firmware bundle to your appliance module and add it to the firmware repository. For more information, see the HPE Synergy Software Release Overview page (http://www.hpe.com/downloads/synergy http://www.hpe.com/downloads/synergy) and the HPE Synergy Software Release Information site (http://www.hpe.com/info/synergy-sw-release-information...

  • Page 145: Configure Hpe Synergy Image Streamer

    Configure HPE Configure HPE Synergy Image Streamer Synergy Image Streamer If your solution includes HPE Synergy Image Streamers, additional configuration steps are required. See "Quick Start: Initial configuration of HPE Synergy Image Streamer " in the HPE OneView Help for HPE Synergy (www.hpe.com/support/OV-InitialConfig-IS www.hpe.com/support/OV-InitialConfig-IS).

  • Page 146: Configuring Hpe Synergy Image Streamer

    Configuring HPE Configuring HPE Synergy Image Streamer Synergy Image Streamer HPE Synergy Image Streamer can be used to deploy OS build artifacts to the HPE Synergy compute modules. However, it must be installed and configured within HPE OneView. Procedure Procedure 1.

  • Page 147: Configuring Hpe Oneview To Deploy Os Build Artifacts To Compute Modules

    Configuring HPE Configuring HPE OneView OneView to deploy OS build artifacts to compute modules to deploy OS build artifacts to compute modules Once you add an Image Streamer OS deployment server in HPE OneView, you can launch the Image Streamer graphical user interface from the HPE OneView OS Deployment Servers screen.

  • Page 148: Configure Additional Settings

    Configure additional settings Configure additional settings Once your HPE Synergy system is setup, configure additional settings. For detailed steps, see "Quick Start: Initial configuration of HPE OneView" in the HPE OneView Help for HPE Synergy (http://www.hpe.com/support/OV-InitialConfig http://www.hpe.com/support/OV-InitialConfig). Configure additional settings...

  • Page 149: Troubleshooting

    Troubleshooting Troubleshooting Troubleshooting...

  • Page 150: Symbols On Equipment

    Symbols on equipment Symbols on equipment The following symbols might be found on the equipment to indicate the presence of potentially hazardous conditions. WARNING: WARNING: This symbol indicates the presence of hazardous energy circuits or electric shock hazards. Refer all servicing to qualified personnel. To reduce the risk of injury from electric shock hazards, do not open this enclosure.

  • Page 151: Error Screens When Connecting To The Hpe Synergy Console

    Error screens when connecting to the HPE Error screens when connecting to the HPE Synergy Console Synergy Console The following are some basic errors screens that may be encountered when connecting to the HPE Synergy Console. Error screens when connecting to the HPE Synergy Console...

  • Page 152: Hpe Synergy Console Not Responding

    HPE Synergy Console Synergy Console not responding not responding If the frame Composers are detected but not responding after 20 minutes, the following Attention screen appears, and prompts a Reset. Select Reset. Reset. HPE OneView resets and attempts again to boot the frame Composers. HPE Synergy Console not responding...

  • Page 153: Frame Not Claimed By An Hpe Synergy Console

    Frame not claimed by an HPE Frame not claimed by an HPE Synergy Console Synergy Console When the frame is not claimed by an HPE Synergy Console, the following Attention screen appears. To resolve, connect to the front panel display of a frame that contains an HPE Synergy Console. Frame not claimed by an HPE Synergy Console...

  • Page 154: The Hpe Synergy Console Cannot Connect To Hpe Oneview

    The HPE HPE Synergy Console Synergy Console cannot connect to HPE OneView cannot connect to HPE OneView If the HPE Synergy Console cannot connect to HPE OneView, the following Attention screen appears. If you are unable to connect to HPE OneView, perform the following troubleshooting solutions. Procedure Procedure 1.
  • Page 155 HPE Synergy Console Synergy Console icons icons The icons in the top right help to navigate. Question Mark icon — Select this icon to access the basic HPE Synergy Console help screen. Question Mark i i icon — Select this icon to access the Information screen. The local frame information, including firmware version and discovered hardware components within the frame are displayed.

  • Page 156: Hpe Synergy Console Icons

    Serial console — To access the serial console: Serial console 1. Select one of the hardware components from the Screen icon to access the serial console for that component. 2. Press Enter or another key on the keyboard to activate the console, if needed. Once activated, the console will begin to display data for the hardware component.
  • Page 157 Keyboard shortcut Keyboard shortcut Action Action Shift Insert Paste selected text HPE Synergy Console icons...

  • Page 158: Issues During Installation

    Issues during installation Issues during installation During the hardware setup, any installation errors are returned on the final checklist. See the following image as an example: —Indicates a critical error that must be corrected. —Indicates a warning that can be corrected, but is not mandatory. For hardware issues, this warning could mean that redundancy has been lost and additional failures would cause a loss of service.

  • Page 159: Hpe Synergy Console

    HPE Synergy Console Synergy Console When the HPE OneView user interface cannot be accessed, the HPE Synergy Console is available from a direct connection to the frame. The functions available in the console might require specific user credentials. The HPE Synergy Console provides users the ability to troubleshoot issues within the frame and complete regular maintenance on the installed appliances.

  • Page 160: Accessing The Hpe Oneview Maintenance Console From The Frame Link Module

    Accessing the HPE Accessing the HPE OneView Maintenance Console OneView Maintenance Console from the from the frame link module frame link module Procedure Procedure 1. Connect locally to the HPE Synergy Console. 2. Select the Screen Screen icon at the top right of the page. 3.

  • Page 161: Connecting To The Hpe Oneview Maintenance Console Using Ssh

    Connecting to the HPE OneView maintenance console using SSH Connecting to the HPE OneView maintenance console using SSH NOTE: Hewlett Packard Enterprise recommends the use the following tools for accessing the HPE OneView maintenance NOTE: console through an SSH connection: PuTTY MTPuTTY Procedure...

  • Page 162: Creating A Support Dump File

    Creating a support dump file Creating a support dump file This procedure describes how to use the HPE Synergy maintenance console to create a support dump file from the local appliance (the appliance on which the HPE Synergy maintenance console runs) and store it on a USB drive. If the local appliance is the active appliance in an appliance cluster and if the standby appliance is reachable, the support dump contains the data for both cluster members.

  • Page 163: Resetting To Factory Settings

    Resetting to factory settings Resetting to factory settings In the event that you need to reset settings to their original factory status, the following options are available: Resetting the appliance module to the original factory settings Performing a frame link module factory reset Resetting to factory settings...

  • Page 164: Resetting The Appliance Module To The Original Factory Settings

    Resetting the appliance module Resetting the appliance module to the original factory settings to the original factory settings A factory reset restores the appliance to the original factory settings. It does not change the installed firmware version. You have the option of preserving or erasing the appliance network settings. A factory reset with preserved network settings is necessary for recovering an appliance module from an unrecoverable error state.
  • Page 165 Delete or un-assign all server profiles. Delete all logical enclosures. Delete any storage volumes allocated within HPE OneView. Reset managed devices (configured through IP address pools) to default IP addressing 2. From the main menu, select Settings, and then click Appliance. 3.

  • Page 166: Frame Link Module Factory Reset

    Frame link module factory reset Frame link module factory reset IMPORTANT: IMPORTANT: When a frame is configured and is actively managed by HPE OneView, a factory reset should be performed only when required by a recommended HPE OneView management or service process. The Factory Reset action resets all frame link modules in a frame to factory default settings.

  • Page 167: Performing A Frame Link Module Factory Reset

    Performing a frame link module factory reset Performing a frame link module factory reset NOTE: NOTE: This procedure only factory resets the frame link modules installed in the frame. It does not factory reset any other components installed in the frame. NOTE: NOTE: The frame link module can be factory reset by pressing the front panel reset button until the front panel UID flashes or...

  • Page 168: Hpe Synergy Documentation Resources

    HPE Synergy documentation resources HPE Synergy documentation resources The Hewlett Packard Enterprise Support Center provides a comprehensive, one stop location for all HPE Synergy documentation, including installation instructions, maintenance and service guides, best practices, and links to additional resources. It supports filtering to improve findability.

  • Page 169: Hpe Synergy Firmware Update Resources

    HPE Synergy firmware update resources HPE Synergy firmware update resources The HPE Synergy Software Release Information site ( https://www.hpe.com/info/synergy-sw-release-information https://www.hpe.com/info/synergy-sw-release-information) provides an interactive resource for firmware update information. HPE Synergy firmware update resources are also available within HPE OneView. Figure 6: HPE Synergy Software Release Information Figure 6: HPE Synergy Software Release Information HPE Synergy Software Release HPE Synergy Software Release...
  • Page 170 HPE Synergy Software Release HPE Synergy Software Release Provides: Provides: Information web page Information web page HPE Synergy Resources A list of key HPE Synergy resources. Documentation Quick Links HPE Synergy solution documentation. HPE Synergy firmware update resources...

  • Page 171: Hpe Synergy Documentation Map

    Frame (included with frame) HPE Synergy Appliances Maintenance and Service Guide HPE Synergy Appliances Maintenance and Service Guide HPE Synergy 12000 Frame Rack Template (included with HPE Synergy Appliances Maintenance and Service Guide for HPE Synergy Appliances Maintenance and Service Guide for...

  • Page 172: Specifications

    Specifications Specifications For more information on cable, power, environmental, compliance, and general specifications, see the HPE Compute Transceiver and HPE Compute Transceiver and Cable Hardware Matrix. Cable Hardware Matrix Specifications...

  • Page 173: Hpe Synergy Quickspecs

    HPE Synergy QuickSpecs HPE Synergy QuickSpecs HPE Synergy has system specifications as well as individual product and component specifications. For complete specification information, see the HPE Synergy and individual HPE Synergy product QuickSpecs on the Hewlett Packard Enterprise website (www.hpe.com/info/qs www.hpe.com/info/qs).

  • Page 174: Electrostatic Discharge

    Electrostatic discharge Electrostatic discharge Be aware of the precautions you must follow when setting up the system or handling components. A discharge of static electricity from a finger or other conductor may damage system boards or other static-sensitive devices. This type of damage may reduce the life expectancy of the system or component.

  • Page 175: Support And Other Resources

    Support and other resources Support and other resources Support and other resources...

  • Page 176: Accessing Hewlett Packard Enterprise Support

    Accessing Hewlett Packard Enterprise Support Accessing Hewlett Packard Enterprise Support For live assistance, go to the Contact Hewlett Packard Enterprise Worldwide website: https://www.hpe.com/info/assistance https://www.hpe.com/info/assistance To access documentation and support services, go to the Hewlett Packard Enterprise Support Center website: https://www.hpe.com/support/hpesc https://www.hpe.com/support/hpesc Information to collect Information to collect...

  • Page 177: Accessing Updates

    Accessing updates Accessing updates Some software products provide a mechanism for accessing software updates through the product interface. Review your product documentation to identify the recommended software update method. To download product updates: Hewlett Packard Enterprise Support Center https://www.hpe.com/support/hpesc https://www.hpe.com/support/hpesc Hewlett Packard Enterprise Support Center: Software downloads https://www.hpe.com/support/downloads https://www.hpe.com/support/downloads...

  • Page 178: Remote Support

    Remote support Remote support Remote support is available with supported devices as part of your warranty or contractual support agreement. It provides intelligent event diagnosis, and automatic, secure submission of hardware event notifications to Hewlett Packard Enterprise, which initiates a fast and accurate resolution based on the service level of your product.

  • Page 179: Customer Self Repair

    Customer self repair Customer self repair Hewlett Packard Enterprise customer self repair (CSR) programs allow you to repair your product. If a CSR part needs to be replaced, it will be shipped directly to you so that you can install it at your convenience. Some parts do not qualify for CSR. Your Hewlett Packard Enterprise authorized service provider will determine whether a repair can be accomplished by CSR.

  • Page 180: Warranty Information

    Warranty information Warranty information To view the warranty information for your product, see the links provided below: HPE ProLiant and IA-32 Servers and Options https://www.hpe.com/support/ProLiantServers-Warranties https://www.hpe.com/support/ProLiantServers-Warranties HPE Enterprise and Cloudline Servers https://www.hpe.com/support/EnterpriseServers-Warranties https://www.hpe.com/support/EnterpriseServers-Warranties HPE Storage Products https://www.hpe.com/support/Storage-Warranties https://www.hpe.com/support/Storage-Warranties HPE Networking Products https://www.hpe.com/support/Networking-Warranties https://www.hpe.com/support/Networking-Warranties Warranty information...

  • Page 181: Regulatory Information

    Regulatory information Regulatory information To view the regulatory information for your product, view the Safety and Compliance Information for Server, Storage, Power, Networking, and Rack Products, available at the Hewlett Packard Enterprise Support Center: https://www.hpe.com/support/Safety-Compliance-EnterpriseProducts https://www.hpe.com/support/Safety-Compliance-EnterpriseProducts Additional regulatory information Additional regulatory information Hewlett Packard Enterprise is committed to providing our customers with information about the chemical substances in our products as needed to comply with legal requirements such as REACH (Regulation EC No 1907/2006 of the European Parliament and the Council).

  • Page 182: Documentation Feedback

    Documentation feedback Documentation feedback Hewlett Packard Enterprise is committed to providing documentation that meets your needs. To help us improve the documentation, use the Feedback button and icons (located at the bottom of an opened document) on the Hewlett Packard Enterprise Support Center portal (https://www.hpe.com/support/hpesc https://www.hpe.com/support/hpesc) to send any errors, suggestions, or comments.

  • Page 183: Acronyms And Abbreviations

    Acronyms and abbreviations Acronyms and abbreviations Electrostatic discharge PCIe Peripheral Component Interconnect Express Power distribution unit RoHS Restriction of Hazardous Substances Serial attached SCSI TMRA Recommended ambient operating temperature Unit identification Uninterruptible power system Universal serial bus Acronyms and abbreviations...

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