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Cisco 7970 Phone Manual
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Cisco 7970 Phone Manual

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Cisco IP Phone 7970
License and Warranty
Corporate Headquarters
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-1706
USA
http://www.cisco.com
Tel:
408 526-4000
800 553-NETS (6387)
Fax:
408 526-4100
Customer Order Number: DOC-7815630=
Text Part Number: 78-15630-02
Phone Guide

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Summary of Contents for Cisco 7970

  • Page 1 Phone Guide Cisco IP Phone 7970 License and Warranty Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 526-4100 Customer Order Number: DOC-7815630= Text Part Number: 78-15630-02...

  • Page 3: Table Of Contents

    Using Mute Transferring a Connected Call Making Conference Calls Forwarding Your Calls to Another Number Advanced Call Handling Storing and Retrieving Parked Calls Redirecting a Ringing Call to Your Phone Understanding Shared Lines Tracing Suspicious Calls Cisco IP Phone 7970...
  • Page 4 Setting Up Speed Dial Buttons Using Voice Messaging, Call Logs, and Directories Accessing Your User Options Web Pages Logging In to the User Options Web Pages Subscribing to Phone Services Understanding Additional Configuration Options Cisco One-Year Limited Hardware Warranty Terms 78-15630-02...

  • Page 5: Getting Started

    See the “Adjusting the Volume” section on page 31. Choose a different ring sound See the “Customizing Rings and Message Indicators” section on page 32. Customize your touchscreen See the “Customizing the Touchscreen” section on page 32. Cisco IP Phone 7970...

  • Page 6: Protecting And Maintaining The Touchscreen Display

    Protecting and Maintaining the Touchscreen Display Your Cisco IP Phone 7970 features a high-resolution color touchscreen display. Refer to the table below for recommendations on the best practices for protecting and maintaining the touchscreen. If you want to... Then Choose touchscreen items Press (or tap) an item on the touchscreen with your fingertip. Do not use a device or object other than your fingertip to press the touchscreen.

  • Page 7: Safety And Performance Information

    Getting Started Safety and Performance Information Installing and Using Your Phone Read the following safety notices before installing or using your Cisco IP Phone: Warning IMPORTANT SAFETY INSTRUCTIONS This warning symbol means danger. You are in a situation that could cause bodily injury.
  • Page 8 Depending on the quality of these devices and their proximity to other devices such as mobile phones or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take one or more of the following actions: •...

  • Page 9: Connecting Your Phone

    Connecting Your Phone Connecting Your Phone Your system administrator will likely connect your new Cisco IP Phone to the corporate IP telephony network. If that is not the case, refer to the to the graphic and table below to connect your phone.
  • Page 10 Adjusting the Footstand To change the angle that your phone sits on your desktop, adjust the footstand while pressing the footstand button. Adjusting the Handset Rest When you connect your phone, you might want to adjust the handset rest to ensure that the receiver will not slip out of the cradle.

  • Page 11: An Overview Of Your Phone

    The sections that follow provide you with an overview of your phone and tips for interacting with it. Even if you have used other Cisco IP Phones, it might be useful to review this information to learn about the new features offered on the Cisco IP Phone 7970.
  • Page 12 Programmable Configurable buttons that provide access to: buttons • Different phone lines, or extensions (line buttons) • Frequently dialed phone numbers (speed dial buttons) • Web-based phone services (service buttons) • Specialized phone features, such as privacy (privacy button) The buttons illuminate to indicate status as follows: Green, steady—Active call on this line (off-hook) Green, blinking—Call on hold on this line Orange, steady—Privacy feature enabled...
  • Page 13 Activates a softkey. You can also activate a softkey by pressing the softkey label on the touchscreen. 16 Handset light strip Indicates an incoming call and new voice message. 17 Touchscreen Shows phone features. See the “Touchscreen Features” section on page 10. Cisco IP Phone 7970...

  • Page 14: Touchscreen Features

    Touchscreen Features This is what your main touchscreen might look like with active calls and several feature menus open. Press (or tap) with your fingertip to activate touch-sensitive items on your touchscreen. Primary line Displays your primary phone number or office extension. If several tabs are open, the time and date appear here also, alternating with the line number.

  • Page 15: Call-Handling And Navigation Tips

    An Overview of Your Phone Call-Handling and Navigation Tips These guidelines can help you handle calls and navigate menus on your Cisco IP Phone. Understanding Feature Availability Your company’s phone support team determines which features and services are available to you and how they will be configured.
  • Page 16 Calls can have different states, which are indicated by special icons in the call activity area. Only one call can be active at any given time. An active call can be a connected call or an in-progress call (you are dialing a number or an outgoing call is ringing). Other calls must be ringing in, on hold, remote-in-use (for shared lines).
  • Page 17 All selected calls are grouped together next. Finally, any calls that you have not yet answered or otherwise interacted with are grouped near the bottom of the list. Cisco IP Phone 7970...
  • Page 18 Choosing Touchscreen Items To choose a touchscreen item... Do this... By touch Press (or tap) an item on the touchscreen with your fingertip. Pressing a phone number on the touchscreen can cause the phone to dial the number. By item number Press the corresponding number on your keypad.

  • Page 19: Getting Help On Your Phone

    Press << or Delete to remove a letter or digit. Press >> to reposition the reposition your cursor cursor. Getting Help on Your Phone Your Cisco IP Phone provides a comprehensive online help system. Help topics appear on the touchscreen. See the table below for details. If you want to... Then...

  • Page 20: Basic Call Handling

    Basic Call Handling This section covers basic call-handling tasks such as placing, answering, transferring, and conferencing calls. The features you use to perform these tasks are standard and available on most phone systems. Placing a Call To place a call, use one of several options to go off-hook before or after dialing a number. If you want to...
  • Page 21 To dial from a listing, press it, or scroll to it and go off-hook. Dial from a corporate Use the Cisco WebDialer feature. Open a web browser and go to your directory web page company directory. Click on a phone number in the directory. Click Dial to place the call.

  • Page 22: Answering A Call

    Answering a Call To answer a call, go-off hook. See the table below for details. If you want to... Then... Answer with a headset Press , if unlit. Or, if is already lit, press Answer or (flashing line button). Answer with the speakerphone Press , Answer, or Switch from a connected call to...

  • Page 23: Using Hold And Resume

    Mute disables the audio input for your handset, headset, speakerphone, and external microphone. With Mute enabled, you can hear other parties on a call but they cannot hear you. If you want to... Then... Toggle Mute on Press Toggle Mute off Press Cisco IP Phone 7970...

  • Page 24: Transferring A Connected Call

    Transferring a Connected Call Transfer redirects a connected call. The target is the number to which you want to transfer the call. If you want to... Then... Transfer a call without During a connected call, press Transfer and enter the target number. talking to the transfer When you hear the call ringing, press Transfer again.

  • Page 25: Making Conference Calls

    Conference calling allows three or more parties to participate in a call simultaneously. Your Cisco IP Phone can support several types of conference calls depending on your needs and your phone’s configuration. The softkeys identify which methods are available on your phone: •...
  • Page 26 If you want to... Then... Get an updated list of While viewing the conference list, press Update. conference participants See who started the conference While viewing the conference list, locate the person listed at the bottom of the list with an asterisk (*) next to the name. Remove any conference Highlight the participant’s name, and press Remove.

  • Page 27: Forwarding Your Calls To Another Number

    Basic Call Handling Forwarding Your Calls to Another Number You can use Call Forward All to redirect your incoming calls from your Cisco IP Phone to another number. Note Enter the Call Forward All target number exactly as you would need to dial it from your desk phone.

  • Page 28: Advanced Call Handling

    You can “park” a call when you want to store the call so that you or someone else can retrieve it from another phone in the Cisco CallManager system (for example, at a co-worker’s desk or in a conference room). Call Park is a special feature that your system administrator might configure for you.

  • Page 29: Understanding Shared Lines

    When you use cBarge, other parties on the call hear a tone and brief interruption in the call, and call information changes on the screen. When you hang up, the call remains as a conference call provided at least three participants remain. Cisco IP Phone 7970...
  • Page 30 If you want to... Then... See if a co-worker has an active call Look at shared line number. When the line is in use from on the shared line another phone, the button displays red and the remote-in-use icon appears: If your co-worker has privacy enabled, no information displays for remote-in-use calls.

  • Page 31: Tracing Suspicious Calls

    However, if the call is secure, your phone displays one of the following icons: Authenticated call Encrypted call Determine if secure calls can be Contact your system administrator. made in your company Cisco IP Phone 7970...

  • Page 32: Prioritizing Critical Calls

    Prioritizing Critical Calls In some specialized environments, such as military or government offices, you might need to make and receive urgent or critical calls. These critical calls might require higher priority handling, such as being able to bypass other calls. If you have the need for this specialized call handling, your system administrator can add Multilevel Precedence and Preemption (MLPP) to your phone.

  • Page 33: Using A Handset, Headset, And Speakerphone

    • See the “Basic Call Handling” section on page 16 for detailed instructions about how to use the handset, headset, and speakerphone to place, answer, end, and otherwise handle calls. Obtaining a Headset Your phone supports four- or six-wire headset jacks. For information about purchasing headsets, see the following URL: http://vxicorp.com/cisco Cisco IP Phone 7970...

  • Page 34: Using Autoanswer With A Headset Or The Speakerphone

    Using AutoAnswer with a Headset or the Speakerphone You might use AutoAnswer if you receive a high volume of incoming calls or handle calls on behalf of others. Your system administrator configures AutoAnswer to work with either your speakerphone or headset.

  • Page 35: Customizing Phone Settings

    Customizing Phone Settings Customizing Phone Settings You can personalize your Cisco IP Phone by adjusting settings, as described in the tables below. Keep in mind a few tips when reviewing this information: • Most settings are accessible on your phone, but a few are accessed online from your User Options web pages.

  • Page 36: Customizing Rings And Message Indicators

    Customizing Rings and Message Indicators You can customize the way your phone indicates the presence of an incoming call or a new voice mail message for each of your lines. Customized ring sounds and other indicators can help you quickly differentiate between multiple lines.

  • Page 37: Setting Up Speed Dial Buttons

    For example, enter an access code such as 9 or the area code, if necessary. Tips • For details on making calls using either of these speed dial methods, see the “Placing a Call” section on page 16 Cisco IP Phone 7970...

  • Page 38: Using Voice Messaging, Call Logs, And Directories

    Using Voice Messaging, Call Logs, and Directories Use feature buttons to access voice messages, call logs, and directories, as outlined in the table below. Your company determines the voice message service that your phone system uses. For the most Note accurate and detailed information about using the voice message service, see the documentation that came with it.

  • Page 39: Accessing Your User Options Web Pages

    Accessing Your User Options Web Pages Accessing Your User Options Web Pages Because your Cisco IP Phone 7970 is a network device, it can share information with other network devices in your company, including your computer and web-based services accessible using a web browser on your computer.

  • Page 40: Subscribing To Phone Services

    Then do this after you log in and select your device type... Subscribe to a service From the main menu, choose Configure your Cisco IP Phone Services. Select a service from the “Available Services” drop-down list and click Continue. Enter more information upon request (such as a zip code or PIN), then click Subscribe.

  • Page 41: Understanding Additional Configuration Options

    Fast Dial Services” section on page 36 service. Work with (or Consider using: See the: work as) an • The Cisco IP Manager Assistant • Cisco IP Manager Assistant administrative service. User Guide assistant • a shared line •...

  • Page 42: Cisco One-Year Limited Hardware Warranty Terms

    Your formal Warranty Statement, including the warranty applicable to Cisco software, is included on the Cisco Documentation CD and on Cisco.com. Follow these steps to access and download the Cisco Information Packet and your warranty document from the CD or Cisco.com.
  • Page 43 One (1) Year Replacement, Repair, or Refund Policy for Hardware Cisco or its service center will use commercially reasonable efforts to ship a replacement part within ten (10) working days after receipt of a Return Materials Authorization (RMA) request. Actual delivery times can vary, depending on the customer location.
  • Page 45 Copyright © 2003 Cisco Systems, Inc. All rights reserved. CCIP, CCSP, the Cisco Arrow logo, the Cisco Powered Network mark, Cisco Unity, Follow Me Browsing, FormShare, and StackWise are trademarks of Cisco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn, and iQuick Study are service marks of Cisco Systems, Inc.; and Aironet, ASIST,...

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