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Acer TravelMate B311-32 Lifecycle Extension Manual
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Acer TravelMate B311-32 Lifecycle Extension Manual

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TravelMate B311-32
TraveMate Spin B311R-32/B311RN-32
LIFECYCLE EXTENSION
GUIDE

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Summary of Contents for Acer TravelMate B311-32

  • Page 1 TravelMate B311-32 TraveMate Spin B311R-32/B311RN-32 LIFECYCLE EXTENSION GUIDE...

  • Page 2: Table Of Contents

    Self-Repair ..........1-1 Disassembly Procedures .

  • Page 3: Self-Repair

    NOTE: NOTE: Do not attempt to replace other components than those listed above. NOTE: NOTE: For replacement parts, always use only Acer certified components in order to safeguard quality, optimum system performance, stability and reliability of the product. NOTE: NOTE:...
  • Page 4 NOTE: NOTE: System BIOS upgrades or downgrades, if not performed by an Acer Service Center or authorized Service Partner, are at own risk. To update Drivers: Run Windows Update in order to get the latest drivers from Acer:...

  • Page 5: Disassembly Procedures

    Disassembly Procedures Safety Guidelines This chapter contains step by step procedures on how to remove and de-install components from the computer. Use the following safety guidelines to ensure your personal safety. Each procedure included in this chapter assumes that you are preparing your computer for recycling and disposal.
  • Page 6 WEEE Annex VII Component These components are classified as requiring selective treatment: Battery  Power board  Touchpad module  SSD module (B311R-32/B311RN-32)  WLAN module  LTE module (B311R-32/B311RN-32)  USB board  Mainboard  LCD panel  Disassembly Procedures...
  • Page 7 Pre-disassembly Instructions Do the following prior to starting any maintenance procedures: 1. Place the system on a stable work surface. 2. Remove the power adapter from the DC-in jack (A) or from the USB-C port (B) as shown in Figure 1-1.
  • Page 8 4. Remove the stylus (C) (B311R-32/B311RN-32 model only) as shown in Figure 1-2. 5. Remove the SIM card (B311R-32/B311RN-32 model only) from the SIM tray (D) as shown in Figure 1-2. 6. Remove the microSD card from the SD card slot (E) as shown in Figure 1-2.
  • Page 9 Base Cover Removal 1. Remove thirteen (13) screws from the base cover (Figure 1-3). Figure 1-3. Base Cover Removal 2. Carefully pry up the base cover starting from the left side and then continue releasing the latches on the bottom side (Figure 1-4).
  • Page 10 3. Grasp and remove the base cover from the system (Figure 1-5). Figure 1-5. Base Cover Removal Disassembly Procedures...
  • Page 11 Battery Removal Prerequisite: Base Cover Removal 1. Find the battery pack (A) on the top assembly (Figure 1-6). 2. Detach the insulator mylar (B) and acetate tape (C) securing from the battery cable and connector (Figure 1-6). Figure 1-6. Battery Pack Removal 3.
  • Page 12 4. Lift to release the battery pack from the guide pins (E). Then remove the battery pack from the top assembly (Figure 1-8). WEEE Annex VII Component: Battery Pack Figure 1-8. Battery Pack Removal IMPORTANT: Follow local regulations for battery disposal. 1-10 Disassembly Procedures...
  • Page 13 Power Board Removal Prerequisite: Battery Removal 1. Release the latch and disconnect the keyboard FPC (A) from the mainboard connector (Figure 1-9). Figure 1-9. Power Board Removal 2. Release the latch and disconnect the power board FFC from the board connector (B) (Figure 1-10).
  • Page 14 5. Remove one (1) screw from the power board (Figure 1-10). Figure 1-10. Power Board Removal 6. Release the left side of the power board from the guide pin (C) and slide to release the power board from the tab (D). Then remove the power board from the system (Figure 1-11).
  • Page 15 Touchpad Module Removal Prerequisite: Battery Removal 1. Detach the conductive fabric (A) from the touchpad and top assembly (Figure 1-12). 2. Release the latch and disconnect the touchpad FFC from the board connector (B) (Figure 1-12). 3. Release the latch and disconnect the touchpad FFC from the mainboard connector (C) (Figure 1-12).
  • Page 16 5. Remove three (3) screws securing the touchpad module in place (Figure 1-13). Figure 1-13. Touchpad Module Removal 6. Using the screwdriver, push the guide pins (D) firmly to release them from the top assembly (Figure 1-14). 7. Slide the touchpad module slightly to disengage it from the bottom latches (E), and then remove the touchpad module (F) from the top assembly (Figure 1-14).
  • Page 17 SSD (Solid State Drive) Module Removal (B311R-32/B311RN-32) Prerequisite: Battery Removal 1. Remove one (1) screw from the SSD module (Figure 1-15). Figure 1-15. SSD Module Removal 2. Disconnect the SSD module from the mainboard connector (A) (Figure 1-16). WEEE Annex VII Component: SSD Module Figure 1-16.
  • Page 18 WLAN Module Removal Prerequisite: Battery Removal 1. Disconnect the WLAN antennas cables from the WLAN module connectors (A) (Figure 1-17). 2. Remove one (1) screw securing the WLAN module in place (Figure 1-17). Figure 1-17. WLAN Module Removal 3. Disconnect the WLAN module from the mainboard connector (B) and remove from the system (Figure 1-18).
  • Page 19 LTE Module Removal (B311R-32/B311RN-32) Prerequisite: Battery Removal 1. Disconnect the LTE antenna cables from the LTE module connectors (A) (Figure 1-19). 2. Remove one (1) screw securing the LTE module in place (Figure 1-19). Figure 1-19. LTE Module Removal Disassembly Procedures 1-17...
  • Page 20 3. Disconnect the LTE module from the USB board connector (B) and remove (Figure 1-20). WEEE Annex VII Component: LTE Module Figure 1-20. LTE Module Removal 1-18 Disassembly Procedures...
  • Page 21 USB Board Removal (B311-32) Prerequisite: Battery Removal 1. Release the latches and disconnect the USB board FFC from the mainboard connector (A) and the USB board connector (B). Then remove the USB board FFC (Figure 1-21). 2. Remove one (1) screw securing the USB board in place (Figure 1-21).
  • Page 22 LCD Module Removal (B311R-32/B311RN-32) Prerequisite: Battery Removal 1. Disconnect the WLAN antenna cables from the WLAN module connectors (A) (Figure 1-23). 2. Disconnect the sensor board cable from the mainboard connector (B) (Figure 1-23). 3. Unroute the WLAN antenna cables and the sensor board cable from the guides on the top assembly (Figure 1-23).
  • Page 23 4. Disconnect the LTE module antenna cables from the LTE module connectors (C) and unroute from the guides on the top assembly (Figure 1-24). Figure 1-24. LCD Module Removal 5. Disconnect the eDP cable from the mainboard connector (D) and unroute from the top assembly (Figure 1-25).
  • Page 24 6. Remove four (4) screws securing the LCD module in place (Figure 1-26). Figure 1-26. LCD Module Removal 7. Place the device on a flat surface, top assembly facing up (Figure 1-27). 8. Lift the top assembly until it is fully open (Figure 1-27).
  • Page 25 9. Pull the top assembly away from the LCD module to the direction of the arrow as illustrated on Figure 1-28. Figure 1-28. LCD Module Removal Disassembly Procedures 1-23...
  • Page 26 LCD Module Removal (B311-32) Prerequisite: Battery Removal 1. Disconnect the WLAN antenna cables from the WLAN module connectors (A) (Figure 1-29). 2. Unroute the WLAN antenna cables from the guides on the top assembly (Figure 1-29). Figure 1-29. LCD Module Removal 1-24 Disassembly Procedures...
  • Page 27 3. Disconnect the eDP cable from the mainboard connector (B) and unroute from the top assembly (Figure 1-30). Figure 1-30. LCD Module Removal 4. Remove four (4) screws securing the LCD module in place (Figure 1-31). Figure 1-31. LCD Module Removal Disassembly Procedures 1-25...
  • Page 28 5. Place the device on a flat surface, top assembly facing up (Figure 1-32). 6. Lift the top assembly until it is fully open (Figure 1-32). Figure 1-32. LCD Module Removal 7. Pull the top assembly away from the LCD module to the direction of the arrow as illustrated on Figure 1-33.
  • Page 29 Keyboard Removal Prerequisite: Battery Removal 1. Release the latches and disconnect the USB board FFC from the mainboard connector (A) and USB board connector (B) (Figure 1-34). Figure 1-34. Keyboard Removal 2. Release the latch and disconnect the keyboard FPC from the mainboard connector (C) (Figure 1-35).
  • Page 30 5. Remove two (2) screws securing the keyboard in place (Figure 1-35). Figure 1-35. Keyboard Removal 6. Hold the keyboard FPC (F) on the side away from the keyboard (Figure 1-36). Figure 1-36. Keyboard Removal 1-28 Disassembly Procedures...
  • Page 31 7. Place the top assembly on the surface keyboard side facing up (Figure 1-37). 8. Release the keyboard bottom side latches from the top assembly (Figure 1-37). Figure 1-37. Keyboard Removal 9. Carefully lift the bottom of the keyboard to release it from the top assembly (Figure 1-38).
  • Page 32 Mainboard Removal (B311R-32/B311RN-32) Prerequisite: Ensure that the SSD (Solid State Drive), WLAN Module, and Heatsink have been disassembled prior removing the mainboard. 1. Disconnect the sensor board cable from the mainboard connector (A) (Figure 1-39). 2. Release the latch and disconnect the USB board FFC (closer to the SSD connector) from the mainboard connector (B) (Figure 1-39).
  • Page 33 CAUTION: Make sure all cables, FFCs, and FPC are disconnected from the connectors on the mainboard to avoid damage during removal. Figure 1-39. Mainboard Removal 12. Remove four (4) screws securing the mainboard in place (Figure 1-40). 13. Detach the RTC battery (L) from its slot on the top assembly (Figure 1-40).
  • Page 34 14. Release the mainboard from the guide pins (M) on the top assembly. Then remove the mainboard (Figure 1-41). WEEE Annex VII Component: Mainboard Figure 1-41. Mainboard Removal Figure 1-42. Mainboard IMPORTANT: Circuit boards >10 cm² have been highlighted with a yellow rectangle as shown in Figure 1-42.
  • Page 35 Mainboard Removal (B311-32) Prerequisite: Ensure that the WLAN Module and Heatsink have been disassembled prior removing the mainboard. 1. Release the latch and disconnect the USB board FFC from the mainboard connector (Figure 1-43). 2. Release the latch and disconnect the USB board FFC from the USB board connector (Figure 1-43).
  • Page 36 8. Remove four (4) screws securing the mainboard in place (Figure 1-44). 9. Detach the RTC battery (H) from its slot on the top assembly (Figure 1-44). Figure 1-44. Mainboard Removal 10. Release the mainboard from the guide pins (I) on the top assembly. Then remove the mainboard (Figure 1-45).
  • Page 37 Figure 1-46. Mainboard IMPORTANT: Circuit boards >10 cm² have been highlighted with a yellow rectangle as shown in Figure 1-46. Remove the circuit board and follow local regulations for disposal. Disassembly Procedures 1-35...
  • Page 38 USB Board Removal (B311R-32/B311RN-32) Prerequisite: LTE Module Removal (B311R-32/B311RN-32) 1. Disconnect the DC-in cable from the mainboard connector (A) (Figure 1-47). 2. Unroute the LTE antenna cables (B) from the cable guides on the top assembly (Figure 1-47). 3. Release the latches and disconnect the USB board FFC (closer to the SSD module) from the mainboard connector (C) and the USB board connector (D).
  • Page 39 6. Release the USB board from the screw sleeves (G) and remove from the top assembly (Figure 1-48). WEEE Annex VII Component: USB Board Figure 1-48. USB Board Removal Disassembly Procedures 1-37...
  • Page 40 LCD Bezel Removal (B311-32) Prerequisite: LCD Module Removal (B311-32) 1. Pry the LCD bezel from the upper side to release the latches (Figure 1-49). Figure 1-49. LCD Bezel Removal 2. Continue along the right side of the bezel (Figure 1-50). Figure 1-50.
  • Page 41 3. Pry the LCD bezel from the right side to release latches (Figure 1-51). Figure 1-51. LCD Bezel Removal 4. Continue along the bottom side of the bezel until all the latches have been released and then remove the LCD bezel (Figure 1-52).
  • Page 42 LCD Panel Removal (B311R-32/B311RN-32) Prerequisite: LCD Module Removal (B311R-32/B311RN-32) 1. Starting from the upper edge, pry the LCD cover to release latches. Then continue to release the left and right side latches (Figure 1-53). Figure 1-53. LCD Panel Removal 2. Continue to release the bottom latches (Figure 1-54).
  • Page 43 3. Release the eDP cable from the left hinge cap. Then remove the LCD panel (A) (Figure 1-55). WEEE Annex VII Component: LCD Panel Figure 1-55. LCD Panel Removal Disassembly Procedures 1-41...
  • Page 44 LCD Panel Removal (B311-32) Prerequisite: LCD Module Removal (B311-32) 1. Remove four (4) screws securing the LCD hinges in place (Figure 1-56). Figure 1-56. LCD Panel Removal 2. Carefully flip the LCD panel so that the display panel is facing down on a flat surface and the eDP cable connection is exposed (Figure 1-57).
  • Page 45 3. Detach the mylar tape (A) securing the eDP cable to the LCD panel (Figure 1-58). Figure 1-58. LCD Panel Removal 4. Disengage the clip on the eDP cable connector (Figure 1-59). Figure 1-59. LCD Panel Removal Disassembly Procedures 1-43...
  • Page 46 5. Disconnect the eDP cable from the panel connector (B) (Figure 1-60). Figure 1-60. LCD Panel Removal 1-44 Disassembly Procedures...
  • Page 47 Top Assembly Removal Prerequisite: Ensure that the Power Board, Touchpad Module, Stylus holder, Camera Module (rear), USB Board, Speaker, LCD Module, and Keyboard have been disassembled prior removing the top assembly. Figure 1-61. Top Assembly Disassembly Procedures 1-45...

  • Page 48: Troubleshooting

    Troubleshooting This chapter shows you how to deal with common system problems. Read it before calling a technician if a problem occurs. Solutions to more serious problems require opening up the computer. Do not attempt to open the computer yourself; contact your dealer or authorized service center for assistance.

  • Page 49: Fru (Field Replaceable Unit) List

    FRU (Field Replaceable Unit) List Please contact your local service center to find out how to obtain the part or replace your device. FRU (Field Replaceable Unit) List 1-47...
  • Page 50 Exploded Diagrams Figure 1-62. System Exploded Diagram (B311-32) Table 1-2. System Exploded Diagram (B311-32) Description Upper case Keyboard Touchpad Conductive tape Touchpad FFC Mainboard I/O board Hall sensor board 5M camera cable 1-48 FRU (Field Replaceable Unit) List...
  • Page 51 Table 1-2. System Exploded Diagram (B311-32) (Continued) Description WLAN I/O board FFC (for LTE SKU) I/O board FFC (for WIFI SKU) Speaker Acetate tape for battery Insulation mylar for battery cable Battery Stylus Stylus charger cable Stylus holder Lower case FRU (Field Replaceable Unit) List 1-49...
  • Page 52 Figure 1-63. System Exploded Diagram (B311R-32/B311RN-32) Table 1-3. System Exploded Diagram (B311R-32/B311RN-32) Description Keyboard Upper case (for WIFI SKU) Upper case (for LTE SKU) Touchpad Mainboard I/O board Hall sensor board Heatsink Hall sensor FFC Dummy stylus I/O board FFC Touchpad FFC 1-50 FRU (Field Replaceable Unit) List...
  • Page 53 Table 1-3. System Exploded Diagram (B311R-32/B311RN-32) (Continued) Description Speaker WLAN Battery Lower case FRU (Field Replaceable Unit) List 1-51...
  • Page 54 Figure 1-64. LCD Assembly Exploded Diagram (B311-32) Table 1-4. LCD Assembly Exploded Diagram Description LCD cover WIFI antennas Left hinge Right hinge G-sensor board FFC LED board Camera Microphone rubber 1-52 FRU (Field Replaceable Unit) List...
  • Page 55 Table 1-4. LCD Assembly Exploded Diagram Description LCD panel LCD bezel FRU (Field Replaceable Unit) List 1-53...
  • Page 56 Figure 1-65. LCD Assembly Exploded Diagram (B311R-32/B311RN-32) Table 1-5. LCD Assembly Exploded Diagram Description LCD panel Left hinge Right hinge Camera Microphone rubber LED board G-sensor board G-sensor board FFC 1-54 FRU (Field Replaceable Unit) List...
  • Page 57 Table 1-5. LCD Assembly Exploded Diagram Description WLAN Antennas LCD cable LCD cover FRU (Field Replaceable Unit) List 1-55...

  • Page 58: Software Update

    Software Update Updating your software Please visit http://go.acer.com/?id=17883 1-56 Software Update...

  • Page 59: Personal Data Removal

    Personal Data Removal Removing your personal data There are three options to choose from: Option 1: Select Start > Settings > Update & Security > Recovery. Under  Reset this PC, select Get started. Open Recovery settings. Option 2: Restart your PC to get to the sign-in screen, then press and hold down ...

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