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Lenovo ThinkPad X1 Carbon Gen 12 User Manual
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Lenovo ThinkPad X1 Carbon Gen 12 User Manual

Lenovo ThinkPad X1 Carbon Gen 12 User Manual

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ThinkPad X1 Carbon Gen 12
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Summary of Contents for Lenovo ThinkPad X1 Carbon Gen 12

  • Page 1 ThinkPad X1 Carbon Gen 12 User Guide...
  • Page 4 Generic Safety and Compliance Notices First Edition (December 2023) © Copyright Lenovo 2023. LIMITED AND RESTRICTED RIGHTS NOTICE: If data or software is delivered pursuant to a General Services Administration “GSA” contract, use, reproduction, or disclosure is subject to restrictions set forth in Contract No. GS-...

  • Page 5: Table Of Contents

    Replace a CRU ....Lenovo apps ....Base cover assembly ...
  • Page 6 ThinkPad X1 Carbon Gen 12 User Guide...

  • Page 7: Discover Your Lenovo Notebook

    Discover your Lenovo notebook ® Thank you for choosing a Lenovo notebook! We are dedicated to delivering the best solution to you. Before starting your tour, please read the following information: • Illustrations in this documentation might look different from your product.
  • Page 8 ThinkPad X1 Carbon Gen 12 User Guide...

  • Page 9: Chapter 1. Meet Your Computer

    Chapter 1. Meet your computer Front view Description Description Item Item Microphone Infrared camera / Camera ® Webcam privacy shutter TrackPoint pointing stick Fingerprint reader Trackpad TrackPoint buttons © Copyright Lenovo 2023...
  • Page 10 • “Use the TrackPoint pointing device” on page 13 • “Use the trackpad” on page 14 • “Log in with fingerprint recognition” on page 27 • “Log in with facial recognition” on page 28 ThinkPad X1 Carbon Gen 12 User Guide...

  • Page 11: Side View

    Side view Description Description Item Item USB-A connector (USB 5Gbps, Always ® USB-C connector (Thunderbolt™ 4) On USB) Nano-SIM-card tray Power button USB-A connector (USB 5Gbps) Audio connector Security-lock slot HDMI™ connector Statement on USB transfer rate Depending on many factors such as the processing capability of the host and peripheral devices, file attributes, and other factors related to system configuration and operating environments, the actual transfer rate using the various USB connectors on this device will vary and will be slower than the data rate listed in the connector name or below for each corresponding device.
  • Page 12 • “Charge the computer” on page 24 • “Lock the computer” on page 27 ThinkPad X1 Carbon Gen 12 User Guide...

  • Page 13: Bottom View

    Bottom view Emergency-reset hole If the computer stops responding and you cannot turn it off by pressing the power button, reset your computer: 1. Disconnect your computer from ac power. 2. Insert a straightened paper clip into the hole to cut off power supply temporarily. 3.

  • Page 14: Features And Specifications

    If your computer cannot be connected to Wi-Fi or cellular network, or if your location cannot be pinpointed through the GPS function, detach the USB-C compatible devices from the USB-C connector. ThinkPad X1 Carbon Gen 12 User Guide...
  • Page 15 • Connect to USB-C accessories to help expand your computer functionality. To purchase USB-C accessories, go to https:// • USB-C connector (USB 5Gbps) www.lenovo.com/accessories • USB-C connector (USB 10Gbps) • USB-C connector (Thunderbolt 3) • USB-C connector (Thunderbolt 4) • USB-C connector (USB 40Gbps) •...
  • Page 16 ThinkPad X1 Carbon Gen 12 User Guide...

  • Page 17: Chapter 2. Get Started With Your Computer

    Before exploring your computer, you need to complete the operating system setup. The setup includes but is not limited to: • Select the country or region. • Connect to an available network. • Accept the license agreement. • Create a Microsoft account or log in with your Microsoft account. © Copyright Lenovo 2023...

  • Page 18: Access Networks

    Connect to the wired Ethernet To connect your computer to a local network, you need a Lenovo USB-C to Ethernet Adapter. Lenovo USB- C to Ethernet Adapter is available as an option and shipped with some computer models. You can purchase one from Lenovo at https://www.lenovo.com/accessories...

  • Page 19: Interact With Your Computer

    Connect to a cellular network (for selected models) To connect a 4G cellular data network, you must have a wireless wide area network (WWAN) card and a nano-SIM card installed. The nano-SIM card might come with your computer by countries or regions. If no nano-SIM card is shipped, you will need to purchase one from authorized service carriers.
  • Page 20 Enter sleep mode. Fn + B Break operation. Fn + K Scroll contents. Fn + P Pause operation. Fn + S Send system request. Fn + N Open system information Window. * for selected models ThinkPad X1 Carbon Gen 12 User Guide...

  • Page 21: Use The Trackpoint Pointing Device

    You can customize keyboard settings in Vantage app. To customize detailed settings, open the Vantage app, and then click Device ➙ Input & Accessories. For more keyboard shortcuts, go to https://support.lenovo.com/us/en/solutions/windows-support Use the TrackPoint pointing device The TrackPoint pointing device enables you to perform all the functions of a traditional mouse, such as pointing, clicking, and scrolling.

  • Page 22: Use The Trackpad

    – if the trackpad surface is stained with water or oil. Turn off the computer first. Then, gently wipe the trackpad surface with a soft and lint-free cloth that is moistened with lukewarm water or computer cleaner. The following tables introduce default trackpad touch gestures. ThinkPad X1 Carbon Gen 12 User Guide...
  • Page 23 One and two-finger touch gestures To do this Gesture One finger taps once. Select an item. One finger taps twice. Open an item. Two fingers tap twice quickly. Display a shortcut menu. Two fingers stretch out. Zoom in. Chapter 2 Get started with your computer...
  • Page 24 Scroll through items. Three- and four-finger touch gestures To do this Gesture Three fingers tap once. Open search window Four fingers tap once. Open notification center. Three- or four-finger swipes up Show all windows. ThinkPad X1 Carbon Gen 12 User Guide...

  • Page 25: Connect To An External Display

    To do this Gesture Three- or four-finger swipes down. Show the desktop. Three- or four-finger swipes left or right. Switch between open apps or windows. To change other settings, such as cursor speed, touch gesture, and trackpad sensitivity, do the following: 1.
  • Page 26 You can change the settings for both the computer display and the external display. For example, you can define which one is the main display and which one is the secondary display. You also can change the resolution and orientation. ThinkPad X1 Carbon Gen 12 User Guide...

  • Page 27: Chapter 3. Explore Your Computer

    This section provides introduction to Lenovo apps. Lenovo Commercial Vantage The Lenovo Commercial Vantage app (hereafter referred to as Vantage app) is a customized one-stop solution to help you maintain your computer with automated updates and fixes, configure hardware settings, and get personalized support.
  • Page 28 • Privacy – Privacy Alert: An alert icon appears on your computer screen when a shoulder surfer appears behind you. – Privacy Guard: Your screen becomes blurred when a shoulder surfer appears behind you. ThinkPad X1 Carbon Gen 12 User Guide...

  • Page 29: Trackpoint Quick Menu

    • Some features might not be able to be used at the same time. • The Lenovo View app periodically updates features to improve your camera and video call experience. The feature description might be different from that on your actual user interface.
  • Page 30 You can select the output device of your preference and set the volume of your selected channel or mute • Noise suppression You can suppress your own background noise and the noise from other meeting participants. ThinkPad X1 Carbon Gen 12 User Guide...

  • Page 31: Intelligent Cooling

    – Off: Disable noise suppression. – Low: Suppress low-level background noise. – High: Suppress all non-speech background noise. Note: The feature does not work when Dolby Voice is off. Click the link in NOISE SUPPRESSION to help you enable it. •...

  • Page 32: Charge The Computer

    Note: Some models may not ship with ac adapters or power cords. Use only the certified adapters and power cords provided by Lenovo that comply with the requirements of relevant national standards to charge the product. It is recommended to use the Lenovo qualified adapters. You can refer to https:// www.lenovo.com/us/en/compliance/eu-doc...

  • Page 33: Change The Power Settings

    Note: The actual charging speed of your computer depends on many factors, such as the remaining battery power of the computers, the wattage of the ac power adapter, and whether you are using the computers. Change the power settings ® For ENERGY STAR compliant computers, the following power plan takes effect by default when your computer is on ac power and has been idle for a specified duration:...
  • Page 34 ThinkPad X1 Carbon Gen 12 User Guide...

  • Page 35: Chapter 4. Secure Your Computer And Information

    Note: The slot supports cable locks that conform to the Kensington NanoSaver lock standards using Cleat™ locking technology. You are responsible for evaluating, selecting, and implementing the locking device and security feature. Lenovo is not responsible for the locking device and security feature. You can purchase the cable locks at https://smartfind.lenovo.com Log in with fingerprint recognition Enroll your fingerprints and unlock computer by scanning your fingerprints on the fingerprint reader key.

  • Page 36: Log In With Facial Recognition

    PLP function enables your computer data to be saved timely. However, there is no guarantee that all data is saved in any situation. To check the type of your M.2 solid-state drive: 1. Restart the computer. When the logo screen is displayed, press F10 to enter the Lenovo diagnostics window.

  • Page 37: Uefi Bios Passwords

    The system management password can also protect the system information stored in UEFI BIOS like a supervisor password, but it has lower authority by default. The system management password can be set through the UEFI BIOS menu or through Windows Management Instrumentation (WMI) with the Lenovo client-management interface.

  • Page 38: Set, Change, And Remove A Password

    5. In the Changes have been saved window, press Enter. 6. Press F10 to save changes and exit the UEFI BIOS menu. • If you have not set a supervisor password, contact a Lenovo authorized service provider to have the power-on password removed.

  • Page 39: Associate Your Fingerprints With Passwords

    What to do if you forget your supervisor password If you forget your supervisor password, there is no service procedure to remove the password. You have to contact a Lenovo authorized service provider to have the system board replaced. A fee will be charged for parts and service.
  • Page 40 5. After your device is verified, the power-on process continues. Note: You should insert the FIDO2 USB device or enter the power-on password within 60 seconds. Otherwise, your computer will shut down automatically. ThinkPad X1 Carbon Gen 12 User Guide...

  • Page 41: Chapter 5. Configure Advanced Settings

    Note: The Lenovo BIOS Simulator Center makes periodic updates of the settings. The UEFI BIOS simulator interface and description of settings might be different from that on your actual user interface. Set the system date and time 1.

  • Page 42: View Uefi Bios Event Logs

    • POST Error event: This log shows the occurrence of errors during the POST routine. It includes the error code. • Flash Update event: This log shows the occurrence of flash update. It includes the cause and result of the event, and the updated firmware version. ThinkPad X1 Carbon Gen 12 User Guide...

  • Page 43: Detect Memory Retraining

    • Set On-Premise event: This log shows the change history of on-premise boot settings. It includes the value of on-premise settings and the change method. • Capsule Update event: This log shows the occurrence of UEFI capsule firmware update. It includes the cause and result of the event, and the updated firmware version.

  • Page 44: Reset System To Factory Defaults

    2. LED indicator on Esc key, F1 key and F4 key blinks simultaneously. 25% to 50% 1. LED indicator on F1 key blinks. 2. LED indicator on Esc key, F1 key and F4 key blinks simultaneously. ThinkPad X1 Carbon Gen 12 User Guide...

  • Page 45: Update The Uefi Bios

    If the latest UEFI BIOS update package is available, follow the on-screen instructions to download and install the package. From the Lenovo Support Web site Follow the instructions to update the UEFI BIOS from the Lenovo Support Web site. Step 1. Go to https://pcsupport.lenovo.com...

  • Page 46: Install A Windows Operating System And Drivers

    3. Select Startup ➙ Boot to open the Boot Priority Order submenu. 4. Change the startup sequence: a. Select the drive that contains the operating system installation program, such as USB HDD. Then, press Esc. b. Press F10 to save the setting and exit. ThinkPad X1 Carbon Gen 12 User Guide...
  • Page 47 • Go to and select the entry for your computer. Then, follow the on-screen https://pcsupport.lenovo.com instructions to download and install necessary drivers and software. • Apply Windows Update to get the latest updates, such as the security patches. Then, follow the on-screen instructions to download and install the necessary updates.
  • Page 48 ThinkPad X1 Carbon Gen 12 User Guide...

  • Page 49: Chapter 6. Cru Replacement

    If you intend on installing a CRU, Lenovo will ship the CRU to you. CRU information and replacement instructions are shipped with your product and are available from Lenovo at any time upon request. You might be required to return the defective part that is replaced by the CRU.

  • Page 50: Replace A Cru

    1. Disable the built-in battery. See “Disable Fast Startup and the built-in battery” on page 41. 2. Turn off the computer and disconnect the computer from ac power and all connected cables. 3. Close the computer display and turn over the computer. Removal procedure ThinkPad X1 Carbon Gen 12 User Guide...

  • Page 51: Wireless Wan Card And Wireless Wan Card Bracket (For Selected Models)

    The following information is only for the computer with user-installable modules. Ensure that you use only a Lenovo-authorized wireless module specifically tested for this computer model. Otherwise, the computer will generate an error-code beep sequence when you turn on the computer.
  • Page 52 Type two – Models with wireless WAN card bracket only Antenna cable routing Ensure that the antenna cables are installed appropriately when installing a wireless WWAN card. Notes: • Keep the tape attached away from the speaker. ThinkPad X1 Carbon Gen 12 User Guide...

  • Page 53: M.2 Solid-State Drive And Bracket

    • Ensure that the orange cable does not touch the speaker. • Ensure that the blue cable does not touch the thermal fan. • Do not remove the plastic cover from new antenna connectors until you install the new antennas. M.2 solid-state drive and bracket Prerequisite Before you start, read...
  • Page 54 2. Turn off the computer and disconnect the computer from ac power and all connected cables. 3. Close the computer display and turn the computer over. 4. Remove the base cover assembly. See “Base cover assembly” on page 42. Removal procedure ThinkPad X1 Carbon Gen 12 User Guide...

  • Page 55: Chapter 7. Help And Support

    Browse through these FAQs to find answers to commonly raised questions. Question Solution 1. Go to Lenovo Support Web site at https://pcsupport.lenovo.com How do I check my repair status? 2. Search by the product name, and navigate to the Repair Status section.
  • Page 56 How do I enter the UEFI BIOS Restart the computer. When the logo screen is displayed, press F1 to enter the UEFI BIOS menu. menu? ThinkPad X1 Carbon Gen 12 User Guide...

  • Page 57: Diagnose And Troubleshoot Your Computer

    54. Diagnose and troubleshoot your computer This section provides introduction to a set of diagnostics and troubleshooting tools at Lenovo Support Web site, the Vantage app, and in your computer. They can help you diagnose common software and hardware issues.

  • Page 58: Uefi Diagnostics Tool

    4. Press Esc to exit the tool. Your computer will restart immediately. 5. If any hardware failure is detected and you are unable to locate and resolve the problem, you can call Lenovo Customer Support Center. See “Call Lenovo” on page 54 ThinkPad X1 Carbon Gen 12 User Guide...

  • Page 59: Error Messages

    Error messages If you see a message that is not included in the following table, record the error message first, then shut down the computer and call Lenovo for help. See “Lenovo Customer Support Center” on page 54. Message Solution The computer turned off because the battery power is low.
  • Page 60 • Do not attempt to service a computer yourself unless instructed to do so by the Customer Support Center or product documentation. Only use a Lenovo-authorized service provider to repair your computer. Blinking patterns...

  • Page 61: Self-Help Resources

    0281: General embedded controller error Replace the system board (service provider only). Self-help resources Use the following self-help resources to learn more about the computer and troubleshoot problems. Resources How to access? Lenovo Support Web Site https://pcsupport.lenovo.com Tips https://www.lenovo.com/tips Lenovo Community https://forums.lenovo.com Accessibility information https://www.lenovo.com/accessibility...

  • Page 62: Call Lenovo

    In some cases, an earlier Windows version might be preinstalled under the terms of the Windows Pro edition license downgrade rights. Call Lenovo If you have tried to correct the problem yourself and still need help, you can call Lenovo Customer Support Center. Before you contact Lenovo Prepare the needed information before you contact Lenovo.

  • Page 63: Purchase Accessories Or Additional Services

    • Lenovo hardware repair - If the problem is determined to be caused by Lenovo hardware under warranty, trained service personnel are available to provide the applicable level of service.
  • Page 64 ThinkPad X1 Carbon Gen 12 User Guide...

  • Page 65: Appendix A. Compliance Information

    Compliance Notices at https://pcsupport.lenovo.com/docs/generic_notices Certification-related information Product name Compliance ID Machine type(s) • ThinkPad X1 Carbon Gen 12 TP00150A 21KC and 21KD • ThinkPad X1 Carbon Gen 12 CAT4 for mainland China only Further compliance information related to your product is available at https://www.lenovo.com/compliance...
  • Page 66 Note: When you charge the battery, its temperature must be no lower than 10°C (50°F). Relative humidity • Operating: 8% to 95% at wet-bulb temperature 23°C (73°F) • Storage and transportation: 5% to 95% at wet-bulb temperature 27°C (81°F) ThinkPad X1 Carbon Gen 12 User Guide...

  • Page 67: Appendix B. Notices And Trademarks

    Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead.
  • Page 68 Furthermore, some measurements may have been estimated through extrapolation. Actual results may vary. Users of this document should verify the applicable data for their specific environment. This document is copyrighted by Lenovo and is not covered by any open source license, including any ® Linux agreement(s) which may accompany software included with this product.

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