Page 1 ADMINISTRATION GUIDE Cisco SPA and Wireless IP Phone Cisco SPA525G, SPA922, SPA942, SPA962, and WIP310...
Page 2 Cisco Unity, Collaboration Without Limitation, EtherFast, EtherSwitch, Event Center, Fast Step, Follow Me Browsing, FormShare, GigaDrive, HomeLink, Internet Quotient, IOS, iPhone, iQuick Study, IronPort, the IronPort logo, LightStream, Linksys, MediaTone, MeetingPlace, MeetingPlace Chime Sound, MGX, Networkers, Networking Academy, Network Registrar, PCNow, PIX, PowerPanels, ProConnect, ScriptShare, SenderBase, SMARTnet, Spectrum Expert, StackWise, The Fastest Way to Increase Your Internet Quotient, TransPath, WebEx, and the WebEx logo are registered trademarks of Cisco Systems, Inc.
Page 3: Table Of Contents
Contents About This Document Audience Organization Read Me First Chapter 2: Getting Started Overview Cisco SPA932 Attendant Console Network Configurations Cisco SPA9000 Voice System Cisco Unified Communications 500 Series for Small Business Other SIP IP PBX Call Control Systems Prerequisites Upgrading Firmware Determining the Current Firmware Version Determining Your IP Address...
Page 4 Configuring the Screen Saver Configuring the Phone Display Menu Color Settings (SPA962 Only) 54 Configuring the LCD Contrast Configuring Back Light Settings (SPA525G) Configuring Linksys Key System Parameters Enabling Call Features Enabling Anonymous Call and Caller ID Blocking Enabling Automatic Call Distribution (ACD)
Page 5 Contents Enabling Paging (Intercom) Enabling Secure Call Enabling Service Announcements Configuring Phone Features Configuring the Message Waiting Indicator Configuring Ring Tones Configuring RSS Newsfeeds on the SPA962/SPA525G Phone Configuring Traffic Information Settings on the SPA9X2 Phone Configuring Audio Settings Enabling Wireless (SPA525G only) Enabling Bluetooth (SPA525G only) Enabling SMS Messaging Enabling the Web Server...
Page 6 Contents Configuring SDP Payload Types Configuring SIP Settings for Extensions Configuring SPCP on the SPA525G Network Address Translation (NAT) and Cisco IP Phones NAT Mapping with Session Border Controller NAT Mapping with SIP-ALG Router Configuring NAT Mapping with a Static IP Address Configuring NAT Mapping with STUN Determining Whether the Router Uses Symmetric or Asymmetric NAT...
Page 7 Contents IP Phone Configuration Profiles General Purpose Parameters Sample Configuration File Upgrading, Resyncing, and Rebooting Phones Firmware Upgrade Parameters Resyncing a Phone Rebooting a Phone Redundant Provisioning Servers Retail Provisioning Automatic In-House Preprovisioning Configuration Access Control Using HTTPS Server Certificates Client Certificates Obtaining a Server Certificate Chapter 8: Configuring Regional Parameters and Supplementary Services 147...
Page 8 Contents Configuring Supplementary Services (Star Codes) Entering Star Code Values Activating or Deactivating Supplementary Services Vertical Service Announcement Codes (SPA 9X2 only) Vertical Service Announcement Notes Outbound Call Codec Selection Codes Outbound Call Codec Selection Notes Using a Dial Plan Miscellaneous Parameters DTMF Notes Localizing Your IP Phone...
Page 9 SIP Parameters SIP Timer Values (sec) Response Status Code Handling RTP Parameters SDP Payload Types NAT Support Parameters Linksys Key System Parameters Provisioning Tab Regional Tab Call Progress Tones Distinctive Ring Patterns Cisco SPA and Wireless IP Phone Administration Guide...
Page 10 Contents Control Timer Values (sec) Vertical Service Activation Codes Vertical Service Announcement Codes Outbound Call Codec Selection Codes Time (SPA525G Only) Language (SPA525G only) Miscellaneous Phone Tab General Line Key Miscellaneous Line Key Settings Line Key LED Pattern Supplementary Services Ring Tone (SPA9X2/SPA525G) Ring Tone (WIP310) Auto Input Gain (dB)
Page 11 Contents User Tab Call Forward Speed Dial Supplementary Services Web Information Service Settings (SPA962/SPA525G) Traffic Service Information Settings (SPA962) Audio Volume Screen (SPA525G) Phone GUI Menu Color Settings (SPA962 only) 932 Tab (SPA962/SPA525G only) General Unit 2 SPA932 Status SPA525G-Specific Tabs Wi-Fi Bluetooth (SPA525G) Personal Address Book...
Page 12: About This Document
Preface About This Document This document provides information needed to administer the Cisco SPA and Wireless IP phones through the web administration interface. It covers the following SPA and Wireless IP phone models: • SPA922 • SPA942 • SPA962 • SPA525G •...
Page 13: Organization
Preface Organization This table describes the contents of each chapter in this document. Chapter Title Description Chapter 1 This chapter. Chapter 2 Getting Started Describes the first steps to administering your Cisco SPA IP or Wireless-G phones, including upgrading firmware and accessing the web administration interface.
Page 14: Read Me First
Preface Chapter Title Description Appendix C Where to Go From Here Provides URLs for related product documentation and resources available on Cisco.com. Read Me First The PDF Find/Search tool lets you find information quickly and easily online. You can: • Search an individual PDF •...
Page 15 Preface Enter your search terms in the Find text box on the toolbar. STEP 1 By default, the Find tool is available at the right end of the Acrobat toolbar. If the NOTE Find tool does not appear, choose Edit > Find. Optionally, click the arrow next to the Find text box to refine your search by STEP 2 choosing special options such as Whole Words Only.
Page 16 Preface c. If you want to specify additional search criteria, click Use Advanced Search Options, and choose the options you want. d. Click Search. When the Results appear, click + to open a folder, and then click any link to open STEP 4 the file where the search terms appear.
Page 17: Chapter 2: Getting Started
Getting Started This chapter contains basic information on Cisco SPA and Wireless-G IP Phones. It includes the following sections: • Overview, page 15 • Network Configurations, page 17 • Prerequisites, page 20 • Upgrading Firmware, page 20 • Using the Web Administration User Interface, page 25 •...
Page 18 Getting Started Overview The Cisco SPA and Wireless-G IP Phone family includes the following phone models: • SPA922—Single-line VoIP phone. • SPA941/942—Four-line VoIP phone with high-resolution monochromatic display. • SPA962—Six-line VoIP phone with high-resolution color display. • SPA525G—Five-line VoIP phone with high-resolution color display and configurable protocol (SIP or SCCP).
Page 19: Cisco Spa932 Attendant Console
Getting Started Network Configurations Cisco SPA932 Attendant Console The SPA932 Attendant Console has 32 LEDs/buttons for dialing, call transfer, call pick up and call monitoring. Multi-colored LEDs monitor the status of each configured voice line via busy lamp field (BLF). You can attach two attendant consoles to an IP phone, for 64 LEDs/buttons.
Page 20 Getting Started Network Configurations At minimum, the SPA9000 Voice System includes a SPA9000 IP PBX and one or more SPA900 series IP phones. These devices are connected through a switch to a local area network. With an Internet connection, the SPA9000 Voice System can subscribe to ITSP services to take advantage of low calling rates.
Page 21: Cisco Unified Communications 500 Series For Small Business
Getting Started Network Configurations WIP310 Wireless-G IP Phone SPA9xx IP Phones SPA400 for Voice Mail SLM224P Switch SPA9000 IP PBX Analog Phones or Fax Machines SPA400 for PSTN Access WRV200 Router Analog Phone Lines Integrated Access Device Internet Figure 1 Cisco SPA IP Phones with Cisco SPA9000 IP PBX Cisco Unified Communications 500 Series for Small Business The Cisco Unified Communications 500 Series for Small Business is an affordable appliance that provides voice, data, voice mail, Automated Attendant, video,...
Page 22: Other Sip Ip Pbx Call Control Systems
Getting Started Prerequisites Other SIP IP PBX Call Control Systems The Cisco SPA and Wireless-G IP phones are compatible with other IP PBX call control systems, such as BroadSoft and Asterisk, that use SIP for call processing. Configuration of those systems is not covered in this document. Additional resources for configuring the SPA and Wireless-G IP Phones to work with these systems are available in Appendix C, “Where to Go From Here.”...
Page 23: Determining The Current Firmware Version
Getting Started Upgrading Firmware SPA9X2 and WIP310 • Firmware Upgrade Executable File (SPA9X2 or WIP310)—Download the firmware upgrade utility from the product page on Cisco.com to your PC desktop and run the upgrade from your PC by double-clicking the executable file. Your computer must be on the same network as the SPA IP phone.
Page 24: Determining Your Ip Address
Getting Started Upgrading Firmware WIP310 Phone Info In the Home screen, press the Options, highlight , and press the Select STEP 1 button. Scroll to Software Version STEP 2 Determining Your IP Address Before you upgrade, you’ll need the IP address of the phone you are upgrading. To get your IP address: SPA9X2 Press the Setup button.
Page 25: Downloading The Firmware
Getting Started Upgrading Firmware Downloading the Firmware Direct your browser to the following URL: http://www.cisco.com/go/smallbiz. STEP 1 Search to locate your product. STEP 2 Locate the download page and download the firmware file. STEP 3 File Download Click Save in the dialog box that appears.
Page 26: Installing The Firmware (Spa525G)
Getting Started Upgrading Firmware Enter the IP address of your phone. STEP 3 Follow the on-screen directions. STEP 4 Installing the Firmware (SPA525G) Log in to the web interface. STEP 1 Choose the Firmware Upgrade tab. STEP 2 Click Firmware Upgrade Window. STEP 3 Browse to select the firmware file from your PC.
Page 27: Using The Web Administration User Interface
Getting Started Using the Web Administration User Interface Using the Web Administration User Interface You must be connected to the same network as your phone. For example, if you are connected to a VPN, you must first disconnect. If you are using the SPA525G with the Cisco Unified Communications 500 Series NOTE for Small Business for Call Control, use Cisco Unified Communication Manager Express or Cisco Configuration Assistant for phone administration.
Page 28 Getting Started Using the Web Administration User Interface If you have trouble accessing the web interface, perform the following steps: SPA9X2 Press the Setup button on the phone. STEP 1 Select Network. STEP 2 Scroll to Enable Web Server and make sure that it is set to Yes. If not, press the STEP 3 Edit soft key and press y/n soft key to set it to Yes.
Page 29: Understanding Administrator And User Views
Getting Started Using the Web Administration User Interface Understanding Administrator and User Views Depending on whether you are a VAR or service provider, you might have different privileges. By default, the Administrator account name is admin, and the User account name is user. These account names cannot be changed. If the service provider set an Administrator account password, you are prompted for it when you click Admin Login.
Page 30: Using The Web Administration Tabs
Getting Started Using the Web Administration User Interface Using the Web Administration Tabs advanced The following graphics show all Admin Login tabs that appear on your web UI pages. When viewing in User Login or basic view, fewer tabs are visible. Each tab contains different parameters.
Page 31 Getting Started Using the Web Administration User Interface To perform these tasks... On the web UI, click the ... Configure parameters to adjust SIP stack and SIP tab protocols. To enable: Chapter 5, “Configuring SIP, SPCP, and NAT.” • • SIP-B •...
Page 32 Getting Started Using the Web Administration User Interface To perform these tasks... On the web UI, click the ... Ext tab Customize individual extension parameters, including: (1-6, depending on phone model) • Shared line/call appearance Chapter 3, “Configuring • NAT settings Extensions.”...
Page 33: Viewing Phone Information
Getting Started Viewing Phone Information Viewing Phone Information After you log on to the web UI (see “Using the Web Administration User Interface” section on page 25), you can check the current status of a the SPA or Wireless IP Phone by clicking the Info tab (appears by default). The Info tab shows information about all phone extensions, including phone statistics and the registration status.
Page 34 Getting Started Viewing Phone Information Cisco SPA and Wireless IP Phone Administration Guide...
Page 35: Chapter 3: Configuring Lines And Extensions
Configuring Lines and Extensions This chapter contains the following sections: • Configuring Lines, page 33 • Configuring Extensions, page 44 Configuring Lines stations The Cisco IP Phones (also called in this document) have the following number of lines: • SPA922: One line •...
Page 36: Shared Line Appearances
Configuring Lines and Extensions Configuring Lines Shared Line Appearances Shared Line Appearance (SLA) allows multiple phones to share an extension number and manage a call as a group. Cisco IP phones support SLA in association with a BroadSoft application server. At any given time, each station sharing a call appearance can monitor the state of the call appearance.
Page 37 Configuring Lines and Extensions Configuring Lines Under each line key for the phone, configure the following: STEP 4 • Extension—Assign an extension to the line key: SPA922: 1 or disabled. SPA942: 1, 2, 3, 4, or disabled. SPA962: 1, 2, 3, 4, 5, 6, or disabled. SPA525G: 1, 2, 3, 4, 5, or disabled.
Page 38: Configuring Shared Line Appearance
Configuring Lines and Extensions Configuring Lines Configuring Shared Line Appearance After configuring the line and choosing shared in the Shared Call Appearance field, perform the following steps: Click the Ext <number> tab of the extension that is shared (do not use Ext 1). STEP 1 Under Share Line Appearance, in the Share Ext field, select shared.
Page 39: Assigning Busy Lamp Field, Call Pickup, And Speed Dial Functions To Unused Lines On A Spa525G, Spa962 Or Spa942
Configuring Lines and Extensions Configuring Lines Click Submit All Changes. STEP 7 Assigning Busy Lamp Field, Call Pickup, and Speed Dial Functions to Unused Lines on a SPA525G, SPA962 or SPA942 You can configure unused or idle lines on a SPA525G, SPA962 or SPA942 to interact with another phone line in the system.
Page 40 Configuring Lines and Extensions Configuring Lines c. Enter the following string in the Extended Function field: fnc=blf+cp;sub=Stephanie@$PROXY;ext=300@$PROXY Using the following syntax: fnc=type;sub=stationname@$PROXY;ext=extension#@$PROXY where: fnc: function blf: busy lamp field cp: call pickup sub: station name ext: extension Click Submit All Changes. After the phone reboots, the SPA962 (in this example) STEP 6 should show the following color LEDs for the monitored lines: •...
Page 41: Configuring Unused Line Keys For Call Park On The Spa525G (Metaswitch)
Configuring Lines and Extensions Configuring Lines Click advanced. STEP 3 Click the Phone tab. STEP 4 Find the first line to configure (line 5 in this example): STEP 5 Extension a. From the drop down list, choose Disabled. Share Call Appearance b.
Page 42: Configuring Unused Line Keys To Access Services (Spa525G)
Configuring Lines and Extensions Configuring Lines Find the first line to configure (line 5 in this example): STEP 5 Extension a. From the drop down list, choose Disabled. Share Call Appearance b. From the drop-down list, choose private. c. Enter the following string in the Extended Function field: fnc=prk;sub=05@domain.com where: fnc: function...
Page 43 Configuring Lines and Extensions Configuring Lines Click the Phone tab. STEP 4 Find the first line to configure (line 4 in this example): STEP 5 Extension a. From the drop down list, choose Disabled. b. Enter the following string in the Extended Function field: fnc=type where: •...
Page 44: Configuring Line Key Led Patterns (Spa9X2/525G Only)
Configuring Lines and Extensions Configuring Lines Configuring Line Key LED Patterns (SPA9X2/525G only) You can customize the LED patterns for the line keys on the phone by entering letters for the color or pattern in the LED pattern fields. To configure Line Key LED patterns: Log in to the web administration interface.
Page 45 Configuring Lines and Extensions Configuring Lines Parameters Description Local Progressing Appears when this station attempts an outgoing call on this call appearance (the called number is ringing). Defaults to blank (c=r). Remote Progressing Appears when another station attempts an outbound call on this shared call appearance.
Page 46: Configuring Extensions
Configuring Lines and Extensions Configuring Extensions Parameters Description Registering LED Appears when the corresponding extension tries to register with the proxy server. Defaults to blanks (c=r;p=s). Call Back Active LED Indicates Call Back operation is currently active on this call. Defaults to blank (c=r;p=s).
Page 47 Configuring Lines and Extensions Configuring Extensions • Audio (Codec) Configuration—Chapter 6, “Configuring Security, Quality, and Network Features.” • Dial Plan—Chapter 4, “Customizing Cisco SPA and Wireless IP Phones.” Cisco SPA and Wireless IP Phone Administration Guide...
Page 48 Configuring Lines and Extensions Configuring Extensions Cisco SPA and Wireless IP Phone Administration Guide...
Page 49: Chapter 4: Customizing Cisco Spa And Wireless Ip Phones
Customizing Cisco SPA and Wireless IP Phones This chapter describes customizing the SPA and Wireless IP phones and contains the following sections: • Configuring Phone Information and Display Settings, page 47 • Enabling Call Features, page 56 • Configuring Phone Features, page 65 •...
Page 50: Configuring The Phone Name
Customizing Cisco SPA and Wireless IP Phones Configuring Phone Information and Display Settings Configuring the Phone Name Log in to the web administration interface. STEP 1 Click Admin Login and advanced. STEP 2 Click the Phone tab. STEP 3 Under General, enter the Station Name, or name for the phone. This name shows STEP 4 up in the corporate directory.
Page 51: Customizing The Startup Screen
Customizing Cisco SPA and Wireless IP Phones Configuring Phone Information and Display Settings Enter the IP address of the voice mail server. STEP 5 Click Submit All Changes. STEP 6 Customizing the Startup Screen You can create a text logo to display when the IP phone boots up. (Not applicable to the WIP310.) SPA9X2: Log in to the web administration interface.
Page 52: Changing The Display Background (Spa942/962/525G)
Customizing Cisco SPA and Wireless IP Phones Configuring Phone Information and Display Settings For example, “Super\n%0aTelecom” will display: Super Telecom In the Logo Type field, select Text Logo. STEP 4 Click Submit All Changes. The phone reboots. STEP 5 Changing the Display Background (SPA942/962/525G) You can use a logo and picture to customize the background on your IP phone LCD displays: •...
Page 53 Customizing Cisco SPA and Wireless IP Phones Configuring Phone Information and Display Settings BMP Picture Download URL Enter the URL of the .bmp file you want in the field. STEP 6 The URL must include the TFTP/HTTP server name (or IP address), directory, and filename, for example: tftp://myserver.mydomain.com/images/ downloadablebmppicture.bmp...
Page 54: Configuring The Screen Saver
Customizing Cisco SPA and Wireless IP Phones Configuring Phone Information and Display Settings BMP Picture Download URL Enter the URL of the .bmp file you want in the field. STEP 6 The URL must include the TFTP/HTTP server name (or IP address), directory, and filename, for example: tftp://myserver.mydomain.com/images/ downloadablebmppicture.bmp...
Page 55 Customizing Cisco SPA and Wireless IP Phones Configuring Phone Information and Display Settings Click the Phone tab. STEP 3 In the General section, in the Screen Saver Enable field, choose yes. STEP 4 In the Screen Saver Wait field, enter the number of seconds of idle time to elapse STEP 5 before the screen saver starts.
Page 56: Configuring The Phone Display Menu Color Settings (Spa962 Only)
Customizing Cisco SPA and Wireless IP Phones Configuring Phone Information and Display Settings In the Screen Saver Refresh Time field, enter the number of seconds before the STEP 7 screen saver should refresh (if, for example, you chose a rotation of pictures). Click Submit All Changes.
Page 57: Configuring Back Light Settings (Spa525G)
Customizing Cisco SPA and Wireless IP Phones Configuring Phone Information and Display Settings Under Audio Volume, in the LCD Contrast field, enter a number value from 1 to 30. STEP 4 The higher the number, the greater the contrast on the screen. Click Submit All Changes.
Page 58: Configuring Linksys Key System Parameters
Customizing Cisco SPA and Wireless IP Phones Configuring Linksys Key System Parameters Configuring Linksys Key System Parameters To configure the phone as part of a Linksys Key System (for use with the SPA9000): Log in to the web administration interface.
Page 59: Enabling Automatic Call Distribution (Acd)
Customizing Cisco SPA and Wireless IP Phones Enabling Call Features Under Supplementary Services, under the type of call blocking to enable, choose STEP 4 yes. • Block ANC—Blocks anonymous calls. • Block CID—Blocks outbound caller ID. These features can also be configured from the User tab, under Supplementary NOTE Services.
Page 60: Enabling Call Park And Call Pickup
Customizing Cisco SPA and Wireless IP Phones Enabling Call Features To enable call back: Log in to the web administration interface. STEP 1 Click Admin Login and advanced. STEP 2 Click the Phone tab. STEP 3 In the Phone tab, under Supplementary Services, in the Call Back Serv field, STEP 4 choose yes.
Page 61: Enabling Call Transfer And Call Forwarding
Customizing Cisco SPA and Wireless IP Phones Enabling Call Features Enabling Call Transfer and Call Forwarding Log in to the web administration interface. STEP 1 Click Admin Login and advanced. STEP 2 Click the Phone tab. STEP 3 Under Supplementary Services, under the transfer type you want to enable, STEP 4 choose yes: •...
Page 62: Enabling Conferencing
Customizing Cisco SPA and Wireless IP Phones Enabling Call Features Enabling Conferencing To allow the user to perform call conferencing on the phone: Log in to the web administration interface. STEP 1 Click Admin Login and advanced. STEP 2 Click the Phone tab. STEP 3 Under Supplementary Services, in the Conference Serv field, choose yes.
Page 63: Enabling The Missed Call Shortcut
Customizing Cisco SPA and Wireless IP Phones Enabling Call Features To allow users to use Do Not Disturb: Log in to the web administration interface. STEP 1 Click Admin Login and advanced. STEP 2 Click the Phone tab. STEP 3 Under Supplementary Services, under DND Serv, choose yes.
Page 64: Enabling Paging (Intercom)
Customizing Cisco SPA and Wireless IP Phones Enabling Call Features Log in to the web administration interface. STEP 1 Click Admin Login and advanced. STEP 2 Click the User tab. STEP 3 Under Supplementary Services, in the Log Missed Calls for EXT <number> field, STEP 4 choose yes.
Page 65 Customizing Cisco SPA and Wireless IP Phones Enabling Call Features Click Submit All Changes. STEP 5 Configuring a Phone to Automatically Accept Pages To configure a phone to automatically accept pages: Log in to the web administration interface. STEP 1 Click Admin Login and advanced.
Page 66: Enabling Secure Call
Customizing Cisco SPA and Wireless IP Phones Enabling Call Features Under Multiple Paging Group Parameters, enter the paging commands into the STEP 4 Group Paging Script box. The syntax is as follows: pggrp=multicast-address:port;[name=xxx;]num=xxx;[listen={yes|no}]]; Where: • IP address: Multicast IP address of the phone that will listen for and receive pages.
Page 67: Enabling Service Announcements
Customizing Cisco SPA and Wireless IP Phones Configuring Phone Features Enabling Service Announcements The Service Announcements features allows a user to send announcement requests to a customer-supplied announcement server. (Not applicable to the WIP310.) Log in to the web administration interface. STEP 1 Click Admin Login and advanced.
Page 68: Configuring Ring Tones
Customizing Cisco SPA and Wireless IP Phones Configuring Phone Features Configuring Ring Tones You can define up to ten ring tones for a SPA9X2 or SPA525G phone. WIP310 ring tones are not configurable from the web administration interface. NOTE You can define: •...
Page 69 Customizing Cisco SPA and Wireless IP Phones Configuring Phone Features You can configure the characteristics of each ring tone using a Ring Tone script. In a Ring Tone script, you can assign a name for the ring tone, and specify: •...
Page 70 Customizing Cisco SPA and Wireless IP Phones Configuring Phone Features Under Ring Tone, in one or more of the ten ring tone fields, enter the following: STEP 4 n=office;w=[tftp://]host[:port]/path;c=0 and specify the URL to download in the host/port/path field. If the connection cannot be established, a default ring tone is played.
Page 71 Customizing Cisco SPA and Wireless IP Phones Configuring Phone Features Enter the target. You can have up to two customized ring tones uploaded to the STEP 6 phone. (Optional) Click Preview to preview the ring tone. Click Options to change the start STEP 7 or end positions, or to squeeze or stretch the audio.
Page 72: Configuring Rss Newsfeeds On The Spa962/Spa525G Phone
Customizing Cisco SPA and Wireless IP Phones Configuring Phone Features Close the open Ring Tone Utility windows. STEP 5 Assigning a Ring Tone to an Extension Log in to the web administration interface. STEP 1 Click Admin Login and advanced. STEP 2 Click the Ext <number>...
Page 73: Configuring Traffic Information Settings On The Spa9X2 Phone
Customizing Cisco SPA and Wireless IP Phones Configuring Phone Features Parameter Description RSS Feed URLs 1-5 URLs for Local and World news, Finance, Sports, and Politics. Default values are: • 1—Local News (defaults to URL http://rss.cnn.com/rss/ cnn_us.rss) • 2—World News (defaults to URL http://newsrss.bbc.co.uk/ rss/newsonline_uk_edition/world/rss.xml) •...
Page 74: Configuring Audio Settings
Customizing Cisco SPA and Wireless IP Phones Configuring Phone Features To configure traffic information settings: Log in to the web administration interface. STEP 1 Click Admin Login and advanced. STEP 2 Click the User tab. STEP 3 Under Traffic Service Information Settings, you can change the following fields: STEP 4 •...
Page 75: Enabling Wireless (Spa525G Only)
Customizing Cisco SPA and Wireless IP Phones Configuring Phone Features Parameter Description Bluetooth Volume Sets the volume for the Bluetooth device. NOTE Applies to SPA525G only. Click Submit All Changes. STEP 4 Configuring Audio Input Gain (SPA9X2/SPA525G only) You can amplify or deamplify the sound on your phone’s handset, headset, and speakerphone.
Page 76: Enabling Bluetooth (Spa525G Only)
Customizing Cisco SPA and Wireless IP Phones Enabling SMS Messaging Under Wi-Fi Settings, in the SPA525-wifi-on field, choose yes. STEP 4 Click Submit All Changes. STEP 5 Enabling Bluetooth (SPA525G only) The SPA525G supports Bluetooth to allow use of the phone with a wireless Bluetooth-enabled headset.
Page 77 Customizing Cisco SPA and Wireless IP Phones Enabling SMS Messaging SPA9X2 To enable text message receipt on the SPA9X2 phones: Log in to the web administration interface. STEP 1 Click Admin Login and advanced. STEP 2 Click the User tab. STEP 3 Under Supplementary Services, in the Text Message field, choose yes.
Page 78: Enabling The Web Server
Customizing Cisco SPA and Wireless IP Phones Enabling the Web Server Under SMS Enable, choose yes. STEP 4 Click Submit All Changes. STEP 5 Enabling the Web Server The web server allows administrators and users to log in to the phone using a web interface.
Page 79: Configuring Lightweight Directory Access Protocol (Ldap)
Customizing Cisco SPA and Wireless IP Phones Configuring Lightweight Directory Access Protocol (LDAP) Log in to the web administration interface. STEP 1 Click Admin Login and advanced. STEP 2 Click the Phone tab. STEP 3 Under Web Serv, choose yes. STEP 4 Click Submit All Changes.
Page 80 Customizing Cisco SPA and Wireless IP Phones Configuring Lightweight Directory Access Protocol (LDAP) In the Optional Network Configuration section, under Primary DNS, enter the IP STEP 4 address of the DNS server. (Only required if using Active Directory with authentication set to MD5.) In the Optional Network Configuration section, under Domain, enter the LDAP STEP 5 domain.
Page 81 Customizing Cisco SPA and Wireless IP Phones Configuring Lightweight Directory Access Protocol (LDAP) Parameter Description LDAP Client DN Enter the distinguished name domain components [dc] ; for example: dc=cv2bu,dc=com If using the default Active Directory schema (Name(cn)->Users->Domain), an example of the client DN follows: cn="David Lee",dc=users,dc=cv2bu,dc=com LDAP Username...
Page 82 Customizing Cisco SPA and Wireless IP Phones Configuring Lightweight Directory Access Protocol (LDAP) Parameter Description LDAP Display Attrs Format of LDAP results display on phone where: • a—Attribute name • cn—Common name • sn—Surname (last name) • telephoneNumber—phone number • n—Display name •...
Page 83: Configuring Broadsoft Settings (Spa525G)
Customizing Cisco SPA and Wireless IP Phones Configuring BroadSoft Settings (SPA525G) Configuring BroadSoft Settings (SPA525G) Configuring BroadSoft Directory The BroadSoft directory service enables users to search and view their personal, group, or enterprise contacts. This application feature uses BroadSoft's Extended Services Interface (XSI).
Page 84: Configuring Synchronization Of Do Not Disturb And Call Forward
Customizing Cisco SPA and Wireless IP Phones Configuring XML Services (SPA525G) Configuring Synchronization of Do Not Disturb and Call Forward Enabling synchronization of Do Not Disturb and Call Forward allows the phone to synchronize with the call server so that if Do Not Disturb or Call Forwarding settings are changed on the phone, changes are also made on the server;...
Page 85: Configuring Music On Hold
Customizing Cisco SPA and Wireless IP Phones Configuring Music On Hold Click Submit All Changes. STEP 5 To configure the phone to connect to an XML application: Log in to the web administration interface. STEP 1 Click Admin Login and advanced. STEP 2 Click the Phone tab.
Page 86: Configuring Extension Mobility With A Broadsoft Server
Customizing Cisco SPA and Wireless IP Phones Configuring Extension Mobility with a BroadSoft Server imusic Cisco SPA9000 Voice System, defaults to . For more information, see the SPA9000 Voice System Administration Guide Click Submit All Changes. STEP 5 Configuring Extension Mobility with a BroadSoft Server This feature is not available on the WIP310.
Page 87 Customizing Cisco SPA and Wireless IP Phones Configuring Extension Mobility with a BroadSoft Server You must also configure the Extension Mobility parameters in the profile rule field Cisco Small Business IP Telephony Devices in the Provisioning tab. See the Provisioning Guide for more information.
Page 88 Customizing Cisco SPA and Wireless IP Phones Configuring Extension Mobility with a BroadSoft Server Cisco SPA and Wireless IP Phone Administration Guide...
Page 89: Chapter 5: Configuring Sip, Spcp, And Nat
Configuring SIP, SPCP, and NAT The SPA and Wireless IP Phones use the following protocols: • Session Initiation Protocol (SIP)—SPA9X2, WIP310, SPA525G • Cisco Smart Phone Control Protocol (SPCP)—SPA525G only This chapter describes how to configure the phone protocols and other parameters.
Page 90: Sip Over Tcp
Configuring SIP, SPCP, and NAT Session Initiation Protocol and Cisco IP Phones SIP UA SIP Proxy SIP Proxy SIP Proxy SIP UA SIP message routing is dynamic. If a SIP proxy receives a request from a UAS for a connection but cannot locate the UAC, the proxy forwards the message to another SIP proxy in the network.
Page 91: Sip Proxy Redundancy
Configuring SIP, SPCP, and NAT Configuring SIP SIP Proxy Redundancy An average SIP proxy server may handle tens of thousands of subscribers. A backup server allows an active server to be temporarily switched out for maintenance. Cisco phones support the use of backup SIP proxy servers to minimize or eliminate service disruption.
Page 92: Configuring Sip Parameters
Configuring SIP, SPCP, and NAT Configuring SIP Configuring SIP Parameters To configure general SIP parameters, including enabling CTI: Log in to the web administration interface. STEP 1 Click Admin Login and advanced. STEP 2 Click the SIP tab. STEP 3 Under SIP Parameters, make the necessary configuration changes to the fields STEP 4 shown in the following table and click Submit All Changes.
Page 93 Configuring SIP, SPCP, and NAT Configuring SIP Parameter Description SIP-B Enable If set to yes, enables Sylantro call features. See www.sylantro.com for more information. Defaults to no. Talk Package If set to yes enables support for the BroadSoft Talk Package, which lets users answer or resume a call by clicking a button in an external application.
Page 94 Configuring SIP, SPCP, and NAT Configuring SIP Parameter Description CTI Enable If set to yes, enables the computer telephony integration (CTI), where a computer can act as a call center handling all sorts of incoming and outgoing communications., including phone calls, faxes, and text messages.
Page 95: Configuring Sip Timer Values
Configuring SIP, SPCP, and NAT Configuring SIP Configuring SIP Timer Values To configure SIP timer values: Log in to the web administration interface. STEP 1 Click Admin Login and advanced. STEP 2 Click the SIP tab. STEP 3 Under SIP Timer Values, make the necessary configuration changes to the fields STEP 4 shown in the following table and click Submit All Changes.
Page 96 Configuring SIP, SPCP, and NAT Configuring SIP Parameter Description SIP Timer D FRC 3261 wait time for response retransmits. Ranges from 0 to 64 seconds. Defaults to 16 seconds. SIP Timer J RFC 3261 Wait time for Non-INVITE request retransmits. Ranges from 0 to 64 seconds.
Page 97 Configuring SIP, SPCP, and NAT Configuring SIP Parameter Description Reg Retry Random Random delay added to the Register Retry Intvl value when Minimum and maximum Delay retrying REGISTER after a failure. random delay to be added to the short timer. Defaults to 0, which disables this feature.
Page 98: Configuring Response Status Code Handling
Configuring SIP, SPCP, and NAT Configuring SIP NOTE: Cisco IP phones can use a RETRY- AFTER value when received from a SIP proxy server that is too busy to process a request (503 Service Unavailable message). If the response message includes a RETRY-AFTER header, the phone waits for the specified length of time before retrying to REGISTER again.
Page 99: Configuring Rtp Parameters
Configuring SIP, SPCP, and NAT Configuring SIP Configuring RTP Parameters To configure individual RTP parameters: Log in to the web administration interface. STEP 1 Click Admin Login and advanced. STEP 2 Click the SIP tab. STEP 3 Under RTP Parameters, configure the following fields: STEP 4 •...
Page 100: Configuring Sdp Payload Types
Configuring SIP, SPCP, and NAT Configuring SIP The NTP timestamp used in the SR is a snapshot of the Cisco IP phone’s local time, not the time reported by an NTP server. If the Cisco IP phone receives a RR from the peer, it tries to compute the Call Round Trip Delay round trip delay and show it as the value in the Info...
Page 101 Configuring SIP, SPCP, and NAT Configuring SIP To configure SDP payload types: Log in to the web administration interface. STEP 1 Click Admin Login and advanced. STEP 2 Click the SIP tab. STEP 3 Under SDP Payload Types, configure the fields shown in the following table and STEP 4 click Submit All Changes.
Page 102 Configuring SIP, SPCP, and NAT Configuring SIP Parameter Description G729b Dynamic Payload G729b Dynamic Payload type. Defaults to 99. EncapRTP Dynamic Payload EncapRTP Dynamic Payload type. Defaults to 112. RTP-Start-Loopback Dynamic RTP-Start-Loopback Dynamic Payload. Defaults to 113. RTP-Start-Loopback Codec RTP-Start-Loopback Codec. Select one of following: G711u, G711a, G726-16, G726-24, G726-32, G726-40, G729a, or G723.
Page 103: Configuring Sip Settings For Extensions
Configuring SIP, SPCP, and NAT Configuring SIP Parameter Description G729a Codec Name G.729a codec name used in SDP. Defaults to G729a. G729b Codec Name G.729b codec name used in SDP. Defaults to G729ab. G723 Codec Name G.723 codec name used in SDP. Defaults to G723.
Page 104 Configuring SIP, SPCP, and NAT Configuring SIP Parameter Description RTP CoS Value [0-7] CoS value for RTP data. Defaults to 6. Network Jitter Level Determines how jitter buffer size is adjusted by the SPA9000. Jitter buffer size is adjusted dynamically. The minimum jitter buffer size is 30 milliseconds or (10 milliseconds + current RTP frame size), whichever is larger, for all jitter level settings.
Page 105 Configuring SIP, SPCP, and NAT Configuring SIP Parameter Description Auth Resync-Reboot If this feature is enabled, the Cisco IP phone authenticates the sender when it receives the NOTIFY resync reboot (RFC 2617) message. To use this feature, select yes. Otherwise, select no. Defaults to yes.
Page 106 Configuring SIP, SPCP, and NAT Configuring SIP Parameter Description SIP Debug Option SIP messages are received at or sent from the proxy listen port. This feature controls which SIP messages to log. Choices are as follows: • none—No logging. • 1-line—Logs the start-line only for all messages.
Page 107 Configuring SIP, SPCP, and NAT Configuring SIP Parameter Description Auth INVITE When enabled, authorization is required for initial incoming INVITE requests from the SIP proxy. NOTE: Not applicable to the WIP310. Ntfy Refer On 1xx- If set to yes, as a transferee, the phone will send a NOTIFY with Event:Refer to the transferor for any 1xx response returned by To-Inv the transfer target, on the transfer call leg.
Page 108 Configuring SIP, SPCP, and NAT Configuring SIP Parameter Description Proxy SIP proxy server and port number set by the service provider for all outbound requests. For example: 192. 1 68.2. 1 00:6060. Use Outbound Proxy Enables an outbound proxy. If set to no, the Outbound Proxy and Use OB Proxy in Dialog fields are ignored.
Page 109 Configuring SIP, SPCP, and NAT Configuring SIP Parameter Description Ans Call Without Reg If enabled, the user does not have to be registered with the proxy to answer calls. Defaults to no. Use DNS SRV Enables DNS SRV lookup for the proxy and outbound proxy.
Page 110 Configuring SIP, SPCP, and NAT Configuring SIP Configuring Subscriber Information Parameters To configure subscriber information parameters for each extension: Log in to the web administration interface. STEP 1 Click Admin Login and advanced. STEP 2 Click the Ext <number> tab. STEP 3 Enter the subscriber information: STEP 4...
Page 111: Configuring Spcp On The Spa525G
Configuring SIP, SPCP, and NAT Configuring SPCP on the SPA525G Configuring SPCP on the SPA525G The SPA525G can be used as part of a Cisco Unified Communications System. This system uses SPCP (also called SCCP) for call control features. To configure SPCP on the SPA525G: Log in to the web administration interface.
Page 112: Nat Mapping With Session Border Controller
Configuring SIP, SPCP, and NAT Network Address Translation (NAT) and Cisco IP Phones NAT Mapping with Session Border Controller It is strongly recommended that you choose an ITSP that supports NAT mapping through a Session Border Controller. With NAT mapping provided by the ITSP, you have more choices in selecting a router.
Page 113: Configuring Nat Mapping With Stun
Configuring SIP, SPCP, and NAT Network Address Translation (NAT) and Cisco IP Phones Under NAT Support Parameters, configure the following: STEP 3 • Handle VIA received, Insert VIA received, Substitute VIA Addr: yes • Handle VIA rport, Insert VIA rport, Send Resp To Src Port: yes •...
Page 114 Configuring SIP, SPCP, and NAT Network Address Translation (NAT) and Cisco IP Phones Log in to the web administration interface. STEP 1 Click Admin Login and advanced. STEP 2 Click the SIP tab. STEP 3 Under NAT Support Parameters, configure the following: STEP 4 •...
Page 115: Determining Whether The Router Uses Symmetric Or Asymmetric Nat
Configuring SIP, SPCP, and NAT Network Address Translation (NAT) and Cisco IP Phones Determining Whether the Router Uses Symmetric or Asymmetric NAT STUN does not work on routers with symmetric NAT. With symmetric NAT, IP addresses are mapped from one internal IP address and port to one external, routable destination IP address and port.
Page 116 Configuring SIP, SPCP, and NAT Network Address Translation (NAT) and Cisco IP Phones STUN Test Enable Back in the tab, select yes in the drop-down box. STEP 9 View the debug messages to determine if your network uses symmetric NAT. Look for the Warning header in REGISTER messages, for example, Warning: 399 Spa “Full Cone NAT detected.”...
Page 117: Chapter 6: Configuring Security, Quality, And Network Features
Configuring Security, Quality, and Network Features This chapter describes how to configure security, quality, and network features for the phone. It contains the following sections: • “Setting Security Features” section on page 115 • “Ensuring Voice Quality” section on page 118 •...
Page 118: Sip Over Tls
Configuring Security, Quality, and Network Features Setting Security Features In addition, the Auth INVITE option for Lines 1 and 2 enables the challenging of incoming initial SIP INVITE requests. SIP Over TLS Transport layer security (TLS) is a standard protocol for securing and authenticating communications over the Internet.
Page 119: Srtp And Securing Calls
Configuring Security, Quality, and Network Features Setting Security Features SRTP and Securing Calls Secure Real-Time Transport Protocol (SRTP) is a secure protocol for transporting real-time data over networks. SPA9X2 phones use SRTP to securely send and receive real-time voice traffic from other phones and gateways. Security Description (RFC 4568) is supported.
Page 120: Ensuring Voice Quality
Configuring Security, Quality, and Network Features Ensuring Voice Quality The phone can be configured for secure provisioning using the factory-installed security certificate. To determine if the Client Certificate is installed on the phone: • SPA9X2: Press the Setup button and select Product Info. Scroll to Client Cert.
Page 121 Configuring Security, Quality, and Network Features Ensuring Voice Quality The administrator can select the low-bit-rate codec used for each line. G.711a and G.711u are always enabled. The following table shows the codecs supported by Cisco IP phones. The third column shows the voice quality Mean Opinion Score (MOS), with a scale of 1–5, in which higher is better.
Page 122: Bandwidth Requirements
Configuring Security, Quality, and Network Features Ensuring Voice Quality Bandwidth Requirements Depending on how you have your IP phones configured, each call requires 55 to 110 kbps in each direction. Therefore, using G.729 as the voice codec setting, and with an average business-grade broadband Internet connection supporting 1.5 Mbps downstream and 384 kbps upstream, a total of seven (7) simultaneous conversations can be reliably supported with adequate bandwidth available for file downloads.
Page 123: Factors Affecting Voice Quality
Configuring Security, Quality, and Network Features Ensuring Voice Quality For more information about bandwidth calculation, refer to the following websites: http://www.erlang.com/calculator/lipb/ http://www.packetizer.com/voip/diagnostics/bandcalc.html Factors Affecting Voice Quality The following factors contribute to voice quality: • Audio compression algorithm—Speech signals are sampled, quantized, and compressed before they are packetized and transmitted to the other end.
Page 124 Configuring Security, Quality, and Network Features Ensuring Voice Quality as they arrive. This reserve is known as a jitter buffer. The bigger the jitter buffer, the more jitter it can absorb, but this also introduces bigger delay. Jitter buffer size should be kept to a relatively small size whenever possible. If jitter buffer size is too small, many late packets may be considered as lost and thus lowers the voice quality.
Page 125: Configuring Voice Codecs
Configuring Security, Quality, and Network Features Configuring Voice Codecs Configuring Voice Codecs A codec resource is considered allocated if it has been included in the SDP codec list of an active call, even though it eventually might not be chosen for the connection.
Page 126 Configuring Security, Quality, and Network Features Configuring Voice Codecs Parameter Description Preferred Codec Preferred codec for all calls. (The actual codec used in a call still depends on the outcome of the codec negotiation protocol.) Select one of the following: •...
Page 127 Configuring Security, Quality, and Network Features Configuring Voice Codecs Parameter Description G723 Enable To enable the use of the G.723a codec at 6.3 kbps, select yes. Otherwise, select no. Defaults to yes. NOTE: Not applicable to the WIP310 or SPA525G. G726-16 Enable To enable the use of the G.726 codec at 16 kbps, select yes.
Page 128: Configuring Domain And Internet Settings
Configuring Security, Quality, and Network Features Configuring Domain and Internet Settings Parameter Description DTMF Tx Method Select the method to transmit DTMF signals to the far end: InBand, audio video transport (AVT), INFO, Auto, InBand+INFO, or AVT+INFO. InBand sends DTMF using the audio path.
Page 129 Configuring Security, Quality, and Network Features Configuring Domain and Internet Settings Configure the Internet Connection Type. Choose one of the following: STEP 4 • Dynamic Host Configuration Protocol (DHCP): Configure the phone to receive an IP address from the network DHCP. Cisco IP phones typically operate in a network where a DHCP server assigns the device its IP address.
Page 130 Configuring Security, Quality, and Network Features Configuring Domain and Internet Settings Click the System tab. STEP 3 Configure the following fields: STEP 4 • Static IP Address—Enter the static IP address of the phone. • Netmask—Enter the subnet mask of the phone. •...
Page 131: Setting Optional Network Parameters
Configuring Security, Quality, and Network Features Setting Optional Network Parameters Parameter Description PPPoE Login Password Specifies the password assigned by the ISP for connecting on a Point-to-Point Protocol over Ethernet (PPPoE) link. PPPoE Service Name Specifies the service name assigned by the ISP for connecting on a Point-to-Point Protocol over Ethernet (PPPoE) link.
Page 132 Configuring Security, Quality, and Network Features Setting Optional Network Parameters Parameter Description DNS Server Order Specifies the method for selecting the DNS server. The options are Manual, Manual/DHCP, and DHCP/Manual. DNS Query Mode Do parallel or sequential DNS Query. With parallel DNS query mode, the phone sends the same request to all the DNS servers at the same time when doing a DNS lookup, the first incoming reply is accepted by the...
Page 133: Configuring Vlan Settings
Choose Yes to enable VLAN. Choose no to disable. Enable CDP Enable CDP only if you are using a Linksys switch. CDP is negotiation based and determines which VLAN the SPA9X2 resides in. VLAN ID If you use a VLAN without CDP (VLAN enabled...
Page 134 Configuring Security, Quality, and Network Features Configuring VLAN Settings Parameter Description Enable PC Port VLAN Tagging Enables VLAN and priority tagging on the phone This feature facilities data port (802. 1 p/q). tagging of the VLAN ID (802. 1 Q) and priority bits (802.
Page 135: Chapter 7: Provisioning Basics
Provisioning Basics The Provisioning Tab and its fields are for service provider use only and are not needed in non-SP deployments. This chapter discusses: • Provisioning Capabilities, page 134 • IP Phone Configuration Profiles, page 136 • Sample Configuration File, page 138 •...
Page 136: Provisioning Capabilities
Provisioning Basics Provisioning Capabilities Provisioning Capabilities The Cisco IP phones provide for secure provisioning and remote upgrade. Provisioning is achieved through configuration profiles transferred to the device via TFTP, HTTP, or HTTPS. The Cisco IP phones can be configured to automatically resync their internal configuration state to a remote profile periodically and on power up.
Page 137 Provisioning Basics Provisioning Capabilities To provision from the phone: SPA9X2 Press Setup, then scroll to Profile Rule. STEP 1 Enter the profile rule using the following format, then press the Resync soft button. STEP 2 protocol://server[:port]/profile_pathname For example: tftp://192.168.1.5/spa942.cfg If no protocol is specified, TFTP is assumed. If no server-name is specified, the server-name host that requests the URL is used as If no port is specified, the default port is used (69 for TFTP, 80 for HTTP, and 443...
Page 138: Ip Phone Configuration Profiles
Provisioning Basics IP Phone Configuration Profiles SPA525G Press the Setup button. STEP 1 Scroll to Device Administration and press Select. STEP 2 Scroll to Profile Rule and press Select. STEP 3 Enter the profile rule using the following format, then press the Resync soft button. STEP 4 protocol://server[:port]/profile_pathname For example:...
Page 139: General Purpose Parameters
Provisioning Basics IP Phone Configuration Profiles The names of parameters in XML profiles can generally be inferred from the SPA9000 configuration web pages, by substituting underscores (_) for spaces and other control characters. Further, to distinguish between Lines 1, 2, 3, and 4, corresponding parameter names are augmented by the strings _1_, _2_, _3_, and _4_.
Page 140: Sample Configuration File
Provisioning Basics Sample Configuration File Sample Configuration File Following is a sample configuration file: Set_Local_Date_(mm/dd) "" ; Set_Local_Time_(HH/mm) "" ; Time_Zone "GMT-07:00" ; # options: GMT-12:00/GMT-11:00/GMT-10:00/GMT-09:00/ GMT-08:00/GMT-07:00/GMT-06:00/GMT-05:00/GMT-04:00/GMT-03:30/GMT-03:00/GMT- 02:00/GMT-01:00/GMT/GMT+01:00/GMT+02:00/GMT+03:00/GMT+03:30/GMT+04:00/ GMT+05:00/GMT+05:30/GMT+05:45/GMT+06:00/GMT+06:30/GMT+07:00/GMT+08:00/ GMT+09:00/GMT+09:30/GMT+10:00/GMT+11:00/GMT+12:00/GMT+13:00 FXS_Port_Impedance "600" ; # options: 600/900/600+2.16uF/900+2.16uF/ 270+750||150nF/220+820||120nF/220+820||115nF/370+620||310nF FXS_Port_Input_Gain "-3" ; FXS_Port_Output_Gain "-3"...
Page 141 Provisioning Basics Upgrading, Resyncing, and Rebooting Phones 256-bit symmetric key encryption of profiles is supported. In addition, an unprovisioned Cisco IP phone can receive an encrypted profile specifically targeted for that device without requiring an explicit key. a secure first-time provisioning mechanism using SSL functionality.
Page 142: Firmware Upgrade Parameters
Provisioning Basics Upgrading, Resyncing, and Rebooting Phones Firmware Upgrade Parameters The following table defines the function and usage of each parameter in the Provisioning Firmware Upgrade section of the tab. Parameter Description Upgrade_Enable Enables firmware upgrade operations independently of resync actions.
Page 143: Resyncing A Phone
Provisioning Basics Upgrading, Resyncing, and Rebooting Phones Parameter Description Log_Upgrade_Requ Syslog message issued at the start of a firmware upgrade est_Msg attempt. The default is $PN $MAC -- Requesting upgrade $SCHEME://$SERVIP:$PORT$PATH Log_Upgrade_Succ Syslog message issued after a firmware upgrade attempt ess_Msg completes successfully.
Page 144: Rebooting A Phone
Provisioning Basics Redundant Provisioning Servers • Parameter following resync? defaults to the Profile Rule setting on the web server Provisioning page. • Protocol defaults to TFTP. • Server-name defaults to the host requesting the URL. • Port defaults to: 69 for TFTP 80 for HTTP 443 for HTTPS •...
Page 145: Retail Provisioning
Provisioning Basics Retail Provisioning Retail Provisioning The Cisco IP phone includes an web UI that displays internal configuration and accepts new configuration parameter values. The server also accepts a special URL command syntax for performing remote profile resync and firmware upgrade operations.
Page 146: Configuration Access Control
Provisioning Basics Configuration Access Control The Cisco IP phone supports a more convenient mechanism for in-house preprovisioning. With the factory default configuration, a Cisco IP phone automatically tries to resync to a specific file on a TFTP server, whose IP address is offered as one of the DHCP-provided parameters.
Page 147: Using Https
Provisioning Basics Using HTTPS Using HTTPS The Cisco IP phone provides a reliable and secure provisioning strategy based on HTTPS requests from the Cisco IP phone to the provisioning server, using both server and client certificates for authenticating the client to the server and the server to the client.
Page 148: Obtaining A Server Certificate
Obtaining a Server Certificate To obtain a server certificate: Contact a Cisco/Linksys support person who will work with you on the certificate STEP 1 process. Generate a private key that will be used in a CSR (Certificate Signing Request).
Page 149: Chapter 8: Configuring Regional Parameters And Supplementary Services
Configuring Regional Parameters and Supplementary Services Use the Regional tab to configure regional and local settings, such as Vertical Service Activation codes (star codes), Vertical Service Announcement Codes, and local language and dictionary. See the following sections: • Advanced Scripting for Cadences, Call Progress Tones, and Ring Tones, page 148 •...
Page 150: Advanced Scripting For Cadences, Call Progress Tones, And Ring Tones
Configuring Regional Parameters and Supplementary Services Advanced Scripting for Cadences, Call Progress Tones, and Ring Tones Advanced Scripting for Cadences, Call Progress Tones, and Ring Tones Advanced information on defining tones an and cadences follows. A CadScript is a mini-script that specifies the cadence parameters of a signal. It can be up to 127 characters.
Page 151: Example 1: Dial Tone
Configuring Regional Parameters and Supplementary Services Advanced Scripting for Cadences, Call Progress Tones, and Ring Tones where fi,j = n1[+n2]+n3[+n4[+n5[+n6]]]]] and 1 < nk < 6 indicates which of the frequency components given in the FreqScript are used in that segment; if more than one frequency component is used in a segment, the components are summed together.
Page 152: Example 1: Sit Tone
Configuring Regional Parameters and Supplementary Services Advanced Scripting for Cadences, Call Progress Tones, and Ring Tones A RingScript is a mini-script that describes a ring tone. The syntax follows: n=ring-tone-name;w=waveform-id-or-path;c=cadence-id;b=break- time;t=total-time ring-tone-name is a name to identify this ring tone specification. This name will appear on the Ring Tone menu of the phone.
Page 153: Call Progress Tones
Configuring Regional Parameters and Supplementary Services Call Progress Tones Call Progress Tones For definitions of all call progress tones, see “Call Progress Tones” section on page 217. Distinctive Ring Patterns Ring cadence defines the ringing pattern that announces a telephone call. NOTE: The WIP310 has only eight distinctive ring pattern fields.
Page 154: Control Timer Values (Sec)
Configuring Regional Parameters and Supplementary Services Control Timer Values (sec) Control Timer Values (sec) Control Timer Value Notes The following table describes all control timer parameters. Each value is displayed in seconds. Field Description Reorder Delay Delay after far end hangs up before reorder tone is played. 0 = plays immediately, inf = never plays.
Page 155: Configuring Supplementary Services (Star Codes)
Configuring Regional Parameters and Supplementary Services Configuring Supplementary Services (Star Codes) Field Description Interdigit Long Long timeout between entering digits when dialing. The interdigit Interdigit Timer timer values are used as defaults when dialing. The Long Timer is used after any one digit, if all valid matching sequences in the dial plan are incomplete as dialed.
Page 156 Configuring Regional Parameters and Supplementary Services Configuring Supplementary Services (Star Codes) To configure star code values: Log in to the web administration interface. STEP 1 Click Admin Login and advanced. STEP 2 Click the Regional tab. STEP 3 Under Vertical Service Activation Codes, enter the values you want to change for STEP 4 the codes.
Page 157 Configuring Regional Parameters and Supplementary Services Configuring Supplementary Services (Star Codes) • CW Act (*56)—Enables call waiting. For example, if call waiting is turned off globally, this star code will turn on call waiting until the CW Deact code is entered.
Page 158 Configuring Regional Parameters and Supplementary Services Configuring Supplementary Services (Star Codes) • Paging (*96)—Pages the number called. • Call Park (*38)—Parks a call on an entered line number. • Call UnPark Code (*39)—Retrieves a call from an entered line number. •...
Page 159 Configuring Regional Parameters and Supplementary Services Configuring Supplementary Services (Star Codes) You can configure one or more * codes into this parameter, such as *72, or *72|*74|*67|*82, and so on. The maximum total length is 79 characters. When the user has a dial tone (first or second dial tone), they can enter a * code (and the following target number according to current dial plan) to trigger the Cisco IP phone to call the target number prepended by the * code.
Page 160: Activating Or Deactivating Supplementary Services
Configuring Regional Parameters and Supplementary Services Vertical Service Announcement Codes (SPA 9X2 only) Activating or Deactivating Supplementary Services You can disable services handled locally by the phone in one of two ways: Vertical Service Activation • Delete the star code in the section in the Regional tab.
Page 161: Vertical Service Announcement Notes
Configuring Regional Parameters and Supplementary Services Vertical Service Announcement Codes (SPA 9X2 only) Vertical Service Announcement Notes Following is an example of how you can use these fields: <Service Annc Base Number> = 1234 <Service Annc Extension Codes>= "CWT:00;CWF:01;FAT:02;FAF:05;FBT:03;FBF:05;FNT:04;FNF:05;" Here CWT: Call waiting service enabled; CWF: Call waiting service disabled;...
Page 162 Configuring Regional Parameters and Supplementary Services Vertical Service Announcement Codes (SPA 9X2 only) SAEC Script format:{SA_map;}* Here * means 0 or multiple SA_map syntax: SA_serv=SA_extcode SA_serv is the name of service plus the current condition; SA_extcode is the extension code which the ANNC server will route to. Appendix: SA_serv list 1) Call Back CBT: Call back enabled...
Page 163: Outbound Call Codec Selection Codes
Configuring Regional Parameters and Supplementary Services Using a Dial Plan Outbound Call Codec Selection Codes Codec call selection codes affect voice quality. For more information about voice codecs, see the “Supported Codecs” section on page 118. Outbound Call Codec Selection Notes preferred force •...
Page 164 Configuring Regional Parameters and Supplementary Services Using a Dial Plan If the phone is part of a SPA9000 system, you create a dial plan for the system that is then propagated to the individual phones. In certain cases, you must configure the dial plan on individual phones: •...
Page 165 Configuring Regional Parameters and Supplementary Services Using a Dial Plan Parameter Description Dial Plan Dial plan script for the selected extension. The dial plan syntax allows the designation of three parameters for use with a specific gateway: • uid – the authentication user-id •...
Page 166: Miscellaneous Parameters
Configuring Regional Parameters and Supplementary Services Miscellaneous Parameters Miscellaneous Parameters This section contains both DTMF parameters and localization parameters: • DTMF Notes, page 164 • Localizing Your IP Phone, page 165 • Managing the Time and Date, page 167 • Configuring Daylight Savings Time, page 167 •...
Page 167: Localizing Your Ip Phone
Configuring Regional Parameters and Supplementary Services Localizing Your IP Phone In-Band and Out-of-Band (RFC 2833): IP phones can relay DTMF digits as out-of- band events to preserve the fidelity of the digits. This can enhance the reliability of DTMF transmission required by many IVR applications such as dial-up banking and airline information.
Page 168 Configuring Regional Parameters and Supplementary Services Localizing Your IP Phone Field Description Set Local Date Enter the local date ( represents the month and represents (mm/dd) the day). The year is optional and uses two or four digits. For example, May 1, 2008, can be entered as: 05/01 or 05/01/08 or 05/01/2008 Set Local Time...
Page 169: Managing The Time And Date
Configuring Regional Parameters and Supplementary Services Localizing Your IP Phone Managing the Time and Date Cisco IP phones obtain the current time information in one of three ways: • NTP Server—You can configure one or two NTP servers on the phone. When the phone first boots up, it tries to contact the first NTP server to get the current time.
Page 170: Daylight Saving Time Examples
Configuring Regional Parameters and Supplementary Services Localizing Your IP Phone For example, the default DST rule is start=4/1/7;end=10/-1/7;save=1. start-time end-time values specify the start and end dates and times of month/day/ weekday[/HH:mm:ss] daylight saving time. Each value is in this format: month value equals any value in the range 1-12 (January-December).
Page 171: Selecting A Display Language
Configuring Regional Parameters and Supplementary Services Localizing Your IP Phone The following example configures daylight savings time for New Zealand, starting at midnight on the first Sunday of October and ending at midnight on the third Sunday of March. This only applies to countries that recognize daylight savings time.
Page 172 Configuring Regional Parameters and Supplementary Services Localizing Your IP Phone Currently dictionaries are available for the following languages: • English • Spanish • German • Dutch • Italian • French • Portuguese • Danish • Swedish • Czech • Slovak NOTE: For language selection, the following character sets are supported: Latin2 (Czech, Hungarian, Polish, Romanian, Croatian, Slovak,...
Page 173: Creating A Dictionary Server Script
Configuring Regional Parameters and Supplementary Services Localizing Your IP Phone Creating a Dictionary Server Script The Dictionary Server Script defines the location of the dictionary server, the languages available and the associated dictionary. The syntax is as follows: Dictionary_Server_Script ua="na"/Dictionary_Server_Script Defaults to blank;...
Page 174 Configuring Regional Parameters and Supplementary Services Localizing Your IP Phone Cisco SPA and Wireless IP Administration Phone Guide...
Page 175: Chapter 9: Configuring The Spa932 Attendant Console
Configuring the SPA932 Attendant Console The SPA93 is a 32-button attendant console for the SPA962 or SPA525G. This section applies only to SPA962 and SPA525G phones with SPA932 attendant console attachments. The SPA932 cannot be used with a SPA525G if the SPA525G is part of a Cisco NOTE Unified Communications 500 Series for Small Business system.
Page 176: Spa932 Features
Configuring the SPA932 Attendant Console SPA932 Features SPA932 Features SPA932 features include: • 32 programmable speed-dial or direct station select (DSS) buttons/LEDs • Three-color LEDs (red, green, and orange) • Support for BroadSoft Busy Lamp • Support for Asterisk Line Monitoring •...
Page 177: Setting Up The Spa932 Attendant Console
Configuring the SPA932 Attendant Console Setting Up the SPA932 Attendant Console Setting Up the SPA932 Attendant Console To configure the server to use the SPA932, configure each extension that will be monitored by the attendant console. The SPA932 is a SIP subscriber in relation to each SIP proxy server, which allows the SPA932 to receive NOTIFY messages from the SIP proxy that indicate the status of each monitored phone.
Page 178: Configuring The Spa9000 For The Spa932
Configuring the SPA932 Attendant Console Setting Up the SPA932 Attendant Console Configuring the SPA9000 for the SPA932 You must still enable Computer Telephony Integration (CTI) on the SPA9000 web UI, as shown in the following procedure: Connect to the web UI for the SPA9000. STEP 1 Click Admin Login on the web UI page.
Page 179: Configuring The Asterisk Server For The Spa932
Configuring the SPA932 Attendant Console Setting Up the SPA932 Attendant Console On the Busy Lamp Field page, move users that need to be monitored from the STEP 4 Available Users column to the Monitored Users column. Click the Add (or Add All) button to move each user to the Monitored Users STEP 5 column.
Page 180: Configuring The Spa932
Configuring the SPA932 Attendant Console Setting Up the SPA932 Attendant Console In the following example, extension 3500 is used to add Subscribecontext to point to the context. This is entered in the file sip.conf: [3500] type=friend secret=3500 callerid="spa3500"<3500> nat=no context=home mailbox=3500 Subscribecontext=home Configuring the SPA932...
Page 181: Unit/Key Configuration Scripts
Configuring the SPA932 Attendant Console Setting Up the SPA932 Attendant Console Server Type Select your from the drop-down list: STEP 7 • SPA9000 • BroadSoft • Asterisk Test Mode Enable Make sure that no is selected for . This option is disabled by STEP 8 default.
Page 182 Configuring the SPA932 Attendant Console Setting Up the SPA932 Attendant Console • sub—Use this keyword to identify the phones to be monitored). Its value and syntax is stationName@$PROXY, where system variable $PROXY contains the proxy server IP and port (e.g. 192. 1 68.8. 1 01:6060). NOTE: Unit/key LEDs will not light without the “sub”...
Page 183 Configuring the SPA932 Attendant Console Setting Up the SPA932 Attendant Console Assigning SPA932 LEDs to Phone Extensions By default, all 32 keys on the SPA932 are assigned to the first extension on the IP phone (extension 101 based on the default multicast autoconfiguration). To limit the number of LEDs assigned to the first extension, use the vid=1 keyword.
Page 184: Configuring Broadsoft Busy Lamp Field Auto-Configuration (Spa525G)
Configuring the SPA932 Attendant Console Setting Up the SPA932 Attendant Console BroadSoft syntax For example, the following enables speed dialing and BLF monitoring, with a BLF monitoring list URI of marketing, for the user account reception, on a BroadSoft server with the IP address 192. 1 68. 1 00. 1 : fnc=sd+blf;sub=marketing@192.168.100.1;usr=reception@192.168.100.1 keyword is not used because the BroadSoft server uses the user account name assigned to the BLF monitoring list.
Page 185: Spa932 Parameter Notes
Configuring the SPA932 Attendant Console Setting Up the SPA932 Attendant Console In the BLF List URI field, enter the URI to generate BLF keys: STEP 5 listname@domain.com;vid=2 Where: • listname: Name of the list. • domain.com: Name of the domain. •...
Page 186: Monitoring The Spa932
Configuring the SPA932 Attendant Console Monitoring the SPA932 Parameter Description Server Type Selects the type of server used (SPA9000, BroadSoft, or Asterisk). Test Mode Enable Enables or disables test mode. When test mode is enabled, the LEDs are turned on when keys are pressed, going from off to green to red, and back to off.
Page 187: Spa932 Unit Monitoring Notes
Configuring the SPA932 Attendant Console Monitoring the SPA932 SPA932 Unit Monitoring Notes The following table describes each parameter; both units display the same parameters. Parameter Description Unit Enable Displays if the Unit is enabled or disabled. Subscribe Expires Displays when the current subscription expires. After the subscription expires, the SPA932 automatically requests a new subscription.
Page 188 Configuring the SPA932 Attendant Console Monitoring the SPA932 Cisco SPA and Wireless IP Phone Administration Guide...
Page 189: Chapter A: Creating An Led Script
Creating an LED Script LED Script The LED script describes the color and blinking pattern of a Line Key LED. Each script contains a number of fields separated by a semicolon(;). White spaces are ignored. Each field has the syntax <field-name> = <field-value>. The allowed field-name and corresponding field-values are listed below: c=o|r|g|a This field sets the color of the LED.
Page 190: Led Script Examples
Creating an LED Script LED Script Examples Example 1 c=r;p=sb Color is red and pattern is slow blink. Example 2 LED is off. Example 3 Color is green and pattern is steady on (default). Example 4 c=a;p=ud;u=.1/.1/.1/.1/.1/.9 Color is amber (orange) and the blink pattern is: 100ms on, 100ms off, 100ms on, 100ms off, 100ms on, 900ms off LED Pattern The administrator can also specify a different color and pattern for each of the...
Page 191 Creating an LED Script • Remote Seized: This call appearance has been seized by another station to prepare for an outbound call • Remote Progressing: Another station is making a call on this call appearance and is progressing • Remote Active: Another station is engaged in a connected call on this call appearance •...
Page 192: Appendix B: Spa And Wireless Ip Phone Field Reference
SPA and Wireless IP Phone Field Reference This appendix describes the fields within each section of the following web UI pages: Voice Tab • Info Tab, page 191 • System Tab, page 197 • SIP Tab, page 202 • Regional Tab, page 216 •...
Page 193: Info Tab
SPA and Wireless IP Phone Field Reference Info Tab Info Tab This section describes the fields for the following headings on the Info tab: • Product Information, page 193 • Phone Status, page 193 NOTE: The fields on this tab are read-only and cannot be edited.
Page 194 SPA and Wireless IP Phone Field Reference Info Tab Parameter Description Secondary DNS Displays the secondary DNS server assigned to the SPA9000. NTP Enable (SPA525G only) Shows if Network Time Protocol is enabled. Primary NTP Server IP Address of the primary NTP server. (SPA525G only) Secondary NTP Server IP Address of the secondary NTP server.
Page 195: Product Information
SPA and Wireless IP Phone Field Reference Info Tab Product Information Parameter Description Product Name Model number of the IP phone. Serial Number Serial number of the IP phone. Software Version Version number of the IP phone software. Hardware Version Version number of the IP phone hardware.
Page 196 SPA and Wireless IP Phone Field Reference Info Tab Parameter Description Broadcast Bytes Recv Total number of broadcast bytes received and processed. Broadcast Pkts Dropped Total number of broadcast packets received but not processed. Most codecs can handle up to 5% random packet drops as long as the packets are random and not in groups of two or more.
Page 197: Ext Status
SPA and Wireless IP Phone Field Reference Info Tab Ext Status The following parameters show for each extension on the phone. Parameter Description Registration State Shows “Registered” if the phone is registered, “Not Registered” if the phone is not registered to the ITSP. Last Registration At Last date and time the line was registered.
Page 198: Downloaded Ring Tone
SPA and Wireless IP Phone Field Reference Info Tab Parameter Description Peer Phone Phone number of the internal phone. Duration Duration of the call. Packets Sent Number of packets sent. Packets Recv Number of packets received. Bytes Sent Number of bytes sent. Bytes Recv Number of bytes received.
Page 199: System Tab
SPA and Wireless IP Phone Field Reference System Tab System Tab This section describes the fields for the following headings on the System tab: • System Configuration, page 197 • Internet Connection Type and Static IP Settings, page 198 • PPPoE Settings, page 199 •...
Page 200: Internet Connection Type And Static Ip Settings
SPA and Wireless IP Phone Field Reference System Tab Parameter Description SPA525-protocol (SPA525G Allows you to choose the type of protocol for the only) phone: • SIP—Session Initiation Protocol. Choose if the phone is used with a SIP call control system, such as the SPA9000 or a SIP call control system from another provider such as BroadSoft or Asterisk.
Page 201: Pppoe Settings
SPA and Wireless IP Phone Field Reference System Tab Parameter Description Duplex Mode Duplex Mode—Choose one of the following to configure the speed/duplex for the phone’s Ethernet ports: • Auto • 10MBps/Duplex • 10MBps/Half • 100Mbps/Duplex • 100MBps/Half PPPoE Settings Parameter Description PPPoE Login Name...
Page 202 SPA and Wireless IP Phone Field Reference System Tab Parameter Description Primary DNS DNS server used by SPA9000 in addition to DHCP supplied DNS servers if DHCP is enabled; when DHCP is disabled, this is the primary DNS server. Defaults to 0.0.0.0. Secondary DNS DNS server used by SPA9000 in addition to DHCP supplied DNS servers if DHCP is enabled;...
Page 203: Vlan Settings
SPA and Wireless IP Phone Field Reference System Tab VLAN Settings Not applicable to the WIP310. NOTE Parameter Description Enable VLAN Enable this parameter if the switch to which the Cisco IP phone is connected uses VLAN tagging. VLAN ID Enter the VLAN tag for the VLAN to which the Cisco IP phone is assigned.
Page 204: Sip Tab
RTP Parameters, page 209 • SDP Payload Types, page 211 • NAT Support Parameters, page 214 • Linksys Key System Parameters, page 216 SIP Parameters Parameter Description Max Forward SIP Max Forward value, which can range from 1 to 255.
Page 205 SPA and Wireless IP Phone Field Reference SIP Tab Parameter Description SIP Reg User Agent Name User-Agent name to be used in a REGISTER request. If this is not specified, the <SIP User Agent Name> is also used for the REGISTER request. Defaults to blank.
Page 206 SPA and Wireless IP Phone Field Reference SIP Tab Parameter Description Talk Package Enables support for the BroadSoft Talk Package, which enables a user to answer or resume a call by clicking a button in an external application. Hold Package Enables support for the BroadSoft Hold Package, which enables a user to place a call on hold by clicking a button in an external application.
Page 207: Sip Timer Values (Sec)
SPA and Wireless IP Phone Field Reference SIP Tab Parameter Description CTI Enable The CTI interface allows a third-party application to control and monitor the state of a phone that has registered with the SPA9000. With this interface, an application can control a phone to initiate an outgoing call or answer an incoming call with a mouse click from a PC.
Page 208 SPA and Wireless IP Phone Field Reference SIP Tab Parameter Description SIP T4 RFC 3261 T4 value (maximum duration a message remains in the network), which can range from 0 to 64 seconds. Defaults to 5 seconds. SIP Timer B INVITE time-out value, which can range from 0 to 64 seconds.
Page 209 SPA and Wireless IP Phone Field Reference SIP Tab Parameter Description Reg Retry Long Intvl (See When registration fails with a SIP response code that note below) does not match<Retry Reg RSC>, the SPA9000 waits for the specified length of time before retrying. If this interval is 0, the SPA9000 stops trying.
Page 210: Response Status Code Handling
SPA and Wireless IP Phone Field Reference SIP Tab NOTE: Cisco IP phones can use a RETRY- AFTER value when received from a SIP proxy server that is too busy to process a request (503 Service Unavailable message). If the response message includes a RETRY-AFTER header, the phone waits for the specified length of time before retrying to REGISTER again.
Page 211: Rtp Parameters
SPA and Wireless IP Phone Field Reference SIP Tab Parameter Description Retry Reg RSC Interval to wait before the SPA9000 retries registration after failing during the last registration. Defaults to blank. RTP Parameters Parameter Description RTP Port Min Minimum port number for RTP transmission and reception.
Page 212 SPA and Wireless IP Phone Field Reference SIP Tab Parameter Description RTCP Tx Interval Interval for sending out RTCP sender reports on an active connection. It can range from 0 to 255 seconds. During an active connection, the SPA9000 can be programmed to send out compound RTCP packet on the connection.
Page 213: Sdp Payload Types
SPA and Wireless IP Phone Field Reference SIP Tab Parameter Description Stats In BYE Determines whether the IP phone includes the P-RTP- Stat header or response to a BYE message. The header contains the RTP statistics of the current call. Select yes or no from the drop-down menu.
Page 214 SPA and Wireless IP Phone Field Reference SIP Tab Parameter Description G726r24 Dynamic Payload G.726-24 dynamic payload type. Ranges from 96-127. Defaults to 97. NOTE Not applicable to SPA525G/WIP310. G726r32 Dynamic Payload G726r32 dynamic payload type. The default is 2. G726r40 Dynamic Payload G.726-40 dynamic payload type.
Page 215 SPA and Wireless IP Phone Field Reference SIP Tab Parameter Description G726r16 Codec Name G.726-16 codec name used in SDP. Defaults to G726-16. NOTE Not applicable to SPA525G/WIP310. G726r24 Codec Name G.726-24 codec name used in SDP. Defaults to G726-24. NOTE Not applicable to SPA525G/WIP310.
Page 216: Nat Support Parameters
SPA and Wireless IP Phone Field Reference SIP Tab NAT Support Parameters Parameter Description Handle VIA received If you select yes, the phone processes the received parameter in the VIA header (this is inserted by the server in a response to any of its requests). If you select no, the parameter is ignored.
Page 217 SPA and Wireless IP Phone Field Reference SIP Tab Parameter Description STUN Test Enable If the STUN Enable feature is enabled and a valid STUN server is available, the SPA9000 can perform a NAT- type discovery operation when it powers on. It contacts the configured STUN server, and the result of the discovery is reported in a Warning header in all subsequent REGISTER requests.
Page 218: Linksys Key System Parameters
Provisioning Tab Linksys Key System Parameters Parameter Description Linksys Key System Enable or disable the Linksys Key System on the IP phone. Defaults to yes. Multicast Address The multicast address is used by the SPA9000 to communicate with the SPA IP phones.
Page 219: Call Progress Tones
SPA and Wireless IP Phone Field Reference Regional Tab • Language (SPA525G only), page 230 • Miscellaneous, page 231 Call Progress Tones Parameter Description Dial Tone Prompts the user to enter a phone number. Defaults to 350@-19,440@-19;10(*/0/1+2). Bluetooth Dial Tone Ton e that indicates a bluetooth headset is on and the (SPA525G only) user can make a call.
Page 220 SPA and Wireless IP Phone Field Reference Regional Tab Parameter Description Ring Back Tone Played during an outbound call when the far end is ringing. Defaults to 440@-19,480@-19;*(2/4/1+2). Call Waiting Tone Played when a call is waiting. Defaults to 440@- 10;30(.3/9.7/1) Confirm Tone Brief tone to notify the user that the last input value has...
Page 221: Distinctive Ring Patterns
SPA and Wireless IP Phone Field Reference Regional Tab Parameter Description Holding Tone Informs the local caller that the far end has placed the call on hold. Defaults to 600@-19*(. 1 /. 1 /1,. 1 /. 1 /1,. 1 /9.5/1). Conference Tone Played to all parties when a three-way conference call is in progress.
Page 222: Control Timer Values (Sec)
SPA and Wireless IP Phone Field Reference Regional Tab Parameter Description Cadence 3 Cadence script for distinctive ring 3. Defaults to 60(.8/.4,.8/4). Cadence 4 Cadence script for distinctive ring 4. Defaults to 60(.4/.2,.3/.2,.8/4). Cadence 5 Cadence script for distinctive ring 5. Defaults to 60(.2/.2,.2/.2,.2/.2,1/4) Cadence 6 Cadence script for distinctive ring 6.
Page 223: Vertical Service Activation Codes
SPA and Wireless IP Phone Field Reference Regional Tab Parameter Description Call Back Retry Intvl Call back retry interval in seconds. Range: 0–255 seconds. Defaults to 30. Call Back Delay Delay after receiving the first SIP 18x response before declaring the remote end is ringing. If a busy response is received during this time, the SPA9000 still considers the call as failed and keeps on retrying.
Page 224 SPA and Wireless IP Phone Field Reference Regional Tab Parameter Description Call Back Act Code Starts a callback when the last outbound call is not busy. Defaults to *66. Call Back Deact Code Cancels a callback. Defaults to *86. Cfwd All Act Code Forwards all calls to the extension specified after the activation code.
Page 225 SPA and Wireless IP Phone Field Reference Regional Tab Parameter Description Block CID Act Code Blocks caller ID on all outbound calls. Defaults to *67. Block CID Deact Code Removes caller ID blocking on all outbound calls. Defaults to *68. Block CID Per Call Act Code Blocks caller ID on the next outbound call.
Page 226 SPA and Wireless IP Phone Field Reference Regional Tab Parameter Description Paging Code The star code used for paging the other clients in the group. Defaults to *96. Call Park Code The star code used for parking the current call. Defaults to *38.
Page 227 SPA and Wireless IP Phone Field Reference Regional Tab Parameter Description Referral Services Codes These codes tell the SPA9000 what to do when the user places the current call on hold and is listening to the second dial tone. One or more *code can be configured into this parameter, such as *98, or *97| * 98|*123, etc.
Page 228 SPA and Wireless IP Phone Field Reference Regional Tab Parameter Description Feature Dial Services Codes These codes tell the SPA9000 what to do when the user is listening to the first or second dial tone. One or more *code can be configured into this parameter, such as *72, or *72| * 74|*67|*82, etc.
Page 229: Vertical Service Announcement Codes
SPA and Wireless IP Phone Field Reference Regional Tab Vertical Service Announcement Codes • Service Annc (Announcement) Base Number: Defaults to blank. • Service Annc (Announcement) Extension Codes: Defaults to blank. Outbound Call Codec Selection Codes These codes automatically appended to the dial-plan. You do not need to include them in the dial-plan.
Page 230 SPA and Wireless IP Phone Field Reference Regional Tab Parameter Description Force G722 Code Makes this codec the only codec that can be used for the associated call. Defaults to *02722. NOTE SPA525G only. Only one G.722 call at a time is allowed.
Page 231 SPA and Wireless IP Phone Field Reference Regional Tab Parameter Description Prefer G726r24 Code Makes this codec the preferred codec for the associated call. Defaults to *0172624. NOTE Not applicable to WIP310 or SPA525G. Force G726r24 Code Makes this codec the only codec that can be used for the associated call.
Page 232: Time (Spa525G Only)
SPA and Wireless IP Phone Field Reference Regional Tab Time (SPA525G Only) Parameter Description Time Zone Selects the number of hours to add to GMT to generate the local time for caller ID generation. Choices are GMT-12:00, GMT-11:00,…, GMT, GMT+01:00, GMT+02:00, …, GMT+13:00. Defaults to GMT-08:00.
Page 233: Miscellaneous
SPA and Wireless IP Phone Field Reference Regional Tab Miscellaneous Parameter Description Set Local Date (mm/dd) Sets the local date (mm represents the month and dd represents the day). The year is optional and uses two or four digits. NOTE Not applicable to the SPA525G.
Page 234 SPA and Wireless IP Phone Field Reference Regional Tab Parameter Description Daylight Saving Time Rule Enter the rule for calculating daylight saving time; it should include the start, end, and save values. This rule is comprised of three fields. Each field is separated by ; (a semicolon) as shown below.
Page 235 SPA and Wireless IP Phone Field Reference Regional Tab Parameter Description The <weekday> value equals any value in the range 1- 7 (Monday-Sunday). It can also equal 0. If the <weekday> value is 0, this means that the date to start or end daylight saving is exactly the date given.
Page 236 SPA and Wireless IP Phone Field Reference Regional Tab Parameter Description Dictionary Server Script/ Defines the location of the dictionary server, the SCCP Dictionary Server languages available and the associated dictionary. The Script (SPA525G) syntax is as follows: <Dictionary_Server_Script ua="na"> </Dictionary_Server_Script>...
Page 237 SPA and Wireless IP Phone Field Reference Regional Tab Parameter Description The following is an example value: <Dictionary_Server_Script ua="na"> serv=tftp://192.168.1.119/ ;d0=English;x0=enS_v101.xml;d1=Spanish ;x1=esS_v101.xml </ Dictionary_Server_Script> NOTE Not applicable to the WIP310. SCCP Dictionary Server Choose a subset of the dictionary server. Copy (SPA525G only) Language Selection/SCCP Specifies the default language.
Page 238: Phone Tab
SPA and Wireless IP Phone Field Reference Phone Tab Phone Tab This section describes the fields for the following headings on the Phone tab: • General, page 236 • Line Key, page 239 • Miscellaneous Line Key Settings, page 240 •...
Page 239 SPA and Wireless IP Phone Field Reference Phone Tab Parameter Description Text Logo Text logo to display when the phone boots up. A service provider, for example, can enter logo text as follows: • Up to 2 lines of text •...
Page 240 SPA and Wireless IP Phone Field Reference Phone Tab Parameter Description Screen Saver Enable Enables a screen saver on the phone’s LCD. When the phone is idle for a specified time, it enters screen saver mode. (Users can set up screen savers directly using phone Setup button.) Any button press or on/off hook event triggers the phone to return to its normal mode.
Page 241: Line Key
SPA and Wireless IP Phone Field Reference Phone Tab Line Key When used in the configuration profile, parameters in this section must be appended with , where represents line 1, 2, 3, 4, 5 or 6. For more information on these parameters, see the “Configuring Lines and Extensions”...
Page 242: Miscellaneous Line Key Settings
SPA and Wireless IP Phone Field Reference Phone Tab Parameter Description Subscribe Expires Specifies how long the subscription remains valid. After the specified period of time, elapses, the IP phone initiates a new subscription. Defaults to 1800. Subscribe Retry Interval Specifies the length of time to wait to try again if subscription fails.
Page 243: Line Key Led Pattern
SPA and Wireless IP Phone Field Reference Phone Tab Parameter Description SCA Barge-In Enable Enables the SCA Barge-In. Defaults to no. Line Key LED Pattern Does not apply to the WIP310. NOTE Parameter Description Idle LED LED pattern during the Idle state, where the call appearance is not is in use and is available to make a new call.
Page 244 SPA and Wireless IP Phone Field Reference Phone Tab Parameter Description Remote Progressing LED LED pattern during the Remote Progressing state, where another station is attempting on this shared call appearance an outbound call that is progressing. Not applicable if the call appearance is not shared. Leaving this entry blank indicates the default value of c=r;p=d.
Page 245: Supplementary Services
SPA and Wireless IP Phone Field Reference Phone Tab Parameter Description Call Back Active LED Call Back operation is currently active on this call appearance is not shared. Leaving this entry blank indicates the default value of c=r;p=s. Supplementary Services Enable or disable the corresponding supplementary services on the phone.
Page 246 SPA and Wireless IP Phone Field Reference Phone Tab Parameter Description Cfwd All Serv Enable/disable call-forward-all service. Defaults to yes. Cfwd Busy Serv Enable/disable call-forward-on-busy service. Defaults to yes. Cfwd On No Ans Serv Enable/disable call-forward-on-no-answer service. Defaults to yes. Paging Serv Enable/disable the paging service.
Page 247: Ring Tone (Spa9X2/Spa525G)
SPA and Wireless IP Phone Field Reference Phone Tab Ring Tone (SPA9X2/SPA525G) Each entry defines a ring tone to be used on the phone, with an ID between 1 and 10. The ID can be used in a DirEntry to indicate which ring tone to use when the corresponding caller calls.
Page 248: Ring Tone (Wip310)
SPA and Wireless IP Phone Field Reference Phone Tab Ring Tone (WIP310) Parameter Description Keypad Tone Select yes to enable the keypad tone to be played when a key on the keypad is pressed. Select no to silence the keypad. Keypad Tone Volume Corresponds to the volume of the keypad tone.
Page 249: Extension Mobility
SPA and Wireless IP Phone Field Reference Phone Tab Extension Mobility You can use extension mobility currently with BroadSoft. For more information, see Configuring Extension Mobility with a BroadSoft Server, page Does not apply to the WIP310. NOTE Parameter Description Extension Mobility Enable or disable extension mobility.
Page 250: Xml Services (Spa525G)
SPA and Wireless IP Phone Field Reference Phone Tab Parameter Description Directory Type Select the type of BroadSoft directory: • Enterprise (default): Allows users to search on last name, first name, user or group ID, phone number, extension, department, or email address. •...
Page 251: Lightweight Directory Access Protocol (Ldap) Corporate Directory Search
SPA and Wireless IP Phone Field Reference Phone Tab Lightweight Directory Access Protocol (LDAP) Corporate Directory Search Does not apply to the WIP310. NOTE If using Active Directory with authentication set to MD5, you must first configure the following: • Click the System tab.
Page 252 SPA and Wireless IP Phone Field Reference Phone Tab Parameter Description LDAP Client DN Enter the distinguished name domain components [dc] ; for example: dc=cv2bu,dc=com If using the default Active Directory schema (Name(cn)->Users->Domain), an example of the client DN follows: cn="David Lee",dc=users,dc=cv2bu,dc=com LDAP Username Enter the username for a credentialed user on the...
Page 253 SPA and Wireless IP Phone Field Reference Phone Tab Parameter Description LDAP Display Attrs Format of LDAP results display on phone where: • a—Attribute name • cn—Common name • sn—Surname (last name) • telephoneNumber—phone number • n—Display name • t—type •...
Page 254: Ext Tab
SPA and Wireless IP Phone Field Reference Ext Tab Ext Tab The Ext tabs vary by phone: • SPA922 and WIP310: Ext 1 tab • SPA942: Ext 1, 2, 3,and 4 tabs • SPA962: Ext 1, 2, 3, 4, 5, and 6 tabs •...
Page 255: Share Line Appearance
SPA and Wireless IP Phone Field Reference Ext Tab Share Line Appearance Parameter Description Share Ext Indicates whether this extension is to be shared with other stations or private. If the extension is not shared, then a call appearance assigned to this extension is not shared, regardless the setting of <Share Call Appearance>...
Page 256: Network Settings
SPA and Wireless IP Phone Field Reference Ext Tab Parameter Description NAT Keep Alive Msg Enter the keep alive message that should be sent periodically to maintain the current NAT mapping. If the value is $NOTIFY, a NOTIFY message is sent. If the value is $REGISTER, a REGISTER message without contact is sent.
Page 257: Sip Settings
SPA and Wireless IP Phone Field Reference Ext Tab Parameter Description Network Jitter Level Determines how jitter buffer size is adjusted by the SPA9000. Jitter buffer size is adjusted dynamically. The minimum jitter buffer size is 30 milliseconds or (10 milliseconds + current RTP frame size), whichever is larger, for all jitter level settings.
Page 258 SPA and Wireless IP Phone Field Reference Ext Tab Parameter Description Auth Resync-Reboot If this feature is enabled, the SPA9000 authenticates the sender when it receives the NOTIFY resync reboot (RFC 2617) message. To use this feature, select yes. Otherwise, select no. Defaults to yes.
Page 259 SPA and Wireless IP Phone Field Reference Ext Tab Parameter Description SIP Debug Option SIP messages are received at or sent from the proxy listen port. This feature controls which SIP messages to log. Choices are as follows: • none—No logging. •...
Page 260: Call Feature Settings
SPA and Wireless IP Phone Field Reference Ext Tab Parameter Description Auth INVITE When enabled, authorization is required for initial incoming INVITE requests from the SIP proxy. Ntfy Refer On 1xx-To-Inv If set to yes, as a transferee, the phone will send a NOTIFY with Event:Refer to the transferor for any 1xx response returned by the transfer target, on the transfer call leg.
Page 261 SPA and Wireless IP Phone Field Reference Ext Tab Parameter Description MOH Server User ID or URL of the auto-answering streaming audio server. When only a user ID is specified, the current or outbound proxy is contacted. Music-on-hold is disabled if the MOH Server is not specified. Defaults to imusic when used with a SPA9000 IP PBX.
Page 262: Proxy And Registration
SPA and Wireless IP Phone Field Reference Ext Tab Parameter Description Voice Mail Server Identifies the SpecVM server for the phone, generally the IP address and port number of the VM server. State Agent Reserved feature. CFWD Notify Serv Specifies whether to enable a SIP-B feature regarding the sending of a Notify to the phone when a call is forwarded elsewhere.
Page 263 SPA and Wireless IP Phone Field Reference Ext Tab Parameter Description Make Call Without Reg Allow making outbound calls without successful (dynamic) registration by the unit. If no, the dial tone will not play unless registration is successful. Defaults to no. Register Expires Allow answering inbound calls without successful (dynamic) registration by the unit.
Page 264: Subscriber Information
SPA and Wireless IP Phone Field Reference Ext Tab Parameter Description Proxy Redundancy Method Select Normal or Based on SRV port. The phone creates an internal list of proxies returned in the DNS SRV records. If you select Normal, the list contains proxies ranked by weight and priority.
Page 265: Audio Configuration
SPA and Wireless IP Phone Field Reference Ext Tab Audio Configuration A codec resource is considered as allocated if it has been included in the SDP codec list of an active call, even though it eventually may not be the one chosen for the connection.
Page 266 SPA and Wireless IP Phone Field Reference Ext Tab Parameter Description G729a Enable To enable the use of the G.729a codec at 8 kbps, select yes. Otherwise, select no. Defaults to yes. G723 Enable To enable the use of the G.723a codec at 6.3 kbps, select yes.
Page 267: Dial Plan
SPA and Wireless IP Phone Field Reference Ext Tab Parameter Description Silence Supp Enable To enable silence suppression so that silent audio frames are not transmitted, select yes. Otherwise, select no. Defaults to no. DTMF Tx Method Select the method to transmit DTMF signals to the far end: InBand, AVT, INFO, Auto, InBand+INFO, or AVT+INFO.
Page 268: User Tab
SPA and Wireless IP Phone Field Reference User Tab Parameter Description Dial Plan Dial plan script for this line. The default is (<9:>xx.) (*xx| [ 3469]11| 0 |00|[2-9]xxxxxx|1xxx[2- 9]xxxxxxS0|xxxxxxxxxxxx.) The dial plan syntax is expanded in the SPA to allow the designation of three parameters to be used with a specific gateway: •...
Page 269: Call Forward
SPA and Wireless IP Phone Field Reference User Tab Call Forward Parameter Description Cfwd All Dest Enter the extensions to forward calls to. Cfwd Busy Dest Enter the extensions to forward calls to when the line is busy. Defaults to voice mail. Cfwd No Ans Dest Enter the extension to forward calls to when the call is not answered.
Page 270: Web Information Service Settings (Spa962/Spa525G)
SPA and Wireless IP Phone Field Reference User Tab The user can enable or disable supplementary services and other settings in this section. A supplementary service should be disabled if the user has not subscribed for it, or the service provider intends to support similar service using other means. For more star code or supplementary service information, see Configuring Supplementary Services (Star Codes), page...
Page 271: Audio Volume
SPA and Wireless IP Phone Field Reference User Tab Audio Volume Does not apply to the WIP310. NOTE Parameter Description Ringer Volume Sets the default volume for the ringer. Speaker Volume Sets the default volume for the full-duplex speakerphone. Handset Volume Sets the default volume for the handset.
Page 272 SPA and Wireless IP Phone Field Reference User Tab Parameter Description Number of seconds that the phone remains idle before Screen Saver Trigger Time the screen saver turns on. Screen Saver Refresh Number of seconds before the screen saver should refresh Time (if, for example, you chose a rotation of pictures).
Page 273: Phone Gui Menu Color Settings (Spa962 Only)
SPA and Wireless IP Phone Field Reference 932 Tab (SPA962/SPA525G only) Parameter Description Back Light Timer (sec) Enter the number of seconds before the back light should turn off. Phone GUI Menu Color Settings (SPA962 only) NOTE: The following parameters apply only to the SPA962.
Page 274: General
SPA and Wireless IP Phone Field Reference 932 Tab (SPA962/SPA525G only) General Parameter Description Subscribe Expires Specifies how long the subscription remains valid. After the specified period of time, elapses, the SPA932 initiates a new subscription. Defaults to 1800. Subscribe Retry Interval Specifies the length of time to wait to try again if subscription fails.
Page 275: Unit 2
SPA and Wireless IP Phone Field Reference SPA932 Status For more information, see “Setting Up the SPA932 Attendant Console” section on page 175. Unit 2 See the description for Unit 1 above. Enter a strings that define the extension and other parameters associated with each lighted button on the second SPA932 unit.
Page 276: Spa525G-Specific Tabs
SPA and Wireless IP Phone Field Reference SPA525G-Specific Tabs Parameter Description Type Displays the function enabled for each key (1-32) on the SPA932 unit. Line Displays the extension assigned to each key (1-32) on the SPA932 unit. Station Displays the subscribe URI configured for each key (1- 32) on the SPA932 unit.
Page 277: Bluetooth (Spa525G)
SPA and Wireless IP Phone Field Reference SPA525G-Specific Tabs Bluetooth (SPA525G) Enable Bluetooth on the SPA525G by clicking On. Personal Address Book Address book for the phone. For more information, see the Cisco Small Business Pro IP Phone SPA525G User Guide Call History Displays the call history for the phone.
Page 278: Appendix C: Where To Go From Here
Where to Go From Here Cisco provides a wide range of resources to help you obtain the full benefits of the Cisco SPA and Wireless IP Phones. Product Resources Website addresses in this document are listed without http:// in front of the address because most current web browsers do not require it.
Page 279: Related Documentation
Where to Go From Here Related Documentation Resource Location www.cisco.com/en/US/products/ps10033/ Regulatory Compliance and tsd_products_support_series_home.html Safety Information Cisco Partner www.cisco.com/web/partners/sell/smb Central (Login Required) Cisco Small www.cisco.com/smb Business Home Related Documentation See document... To learn how to... SPA9000 Voice System For VARs and Service Providers, describes: Installation and •...
Page 280 Where to Go From Here See document... To learn how to... Cisco Small Business Pro For VARs and end phone users describes the installation, configuration, and use of the Cisco Small IP Phone SPA525G (SIP) Business Pro IP Phone SPA525G for SIP call control User Guide systems.

This manual is also suitable for:

Spa922 - ip phone with switchWip310 - iphone wireless voip phonePap2Spa525g - small business pro ip phone voipSpa941 - small business pro Spa942-rc - small business pro ... Show all

Cisco SPA942 - - IP Phone Administration Manual

Chapter 2: Getting Started

Chapter 3: Configuring Lines and Extensions

Chapter 4: Customizing Cisco SPA and Wireless IP Phones

Chapter 5: Configuring SIP, SPCP, and NAT

Chapter 6: Configuring Security, Quality, and Network Features

Chapter 7: Provisioning Basics

Chapter 8: Configuring Regional Parameters and Supplementary Services

Chapter 9: Configuring the SPA932 Attendant Console

Appendix B: SPA and Wireless IP Phone Field Reference

Appendix C: Where to Go from here

Quick Links

Related Manuals for Cisco SPA942 - Cisco - IP Phone

Summary of Contents for Cisco SPA942 - Cisco - IP Phone