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Fujitsu ETERNUS User Manual
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Fujitsu ETERNUS User Manual

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  • Page 3: Copyright 2009 Fujitsu Limited

    This chapter explains important points to keep in mind when using ETERNUSmgr. • Chapter 6 Messages This chapter explains the various messages displayed when setting up and using ETERNUSmgr. P2X0-0202-04ENZ0 ETERNUS Disk storage systems ETERNUSmgr User Guide -Introduction- Copyright 2009 FUJITSU LIMITED...
  • Page 4 ETERNUS4000 Disk storage system User Guide for models 300 and 500 • ETERNUS4000 storage system User Guide for model 100 • ETERNUS4000 storage system User Guide for model 80 P2X0-0202-04ENZ0 ETERNUS Disk storage systems ETERNUSmgr User Guide -Introduction- Copyright 2009 FUJITSU LIMITED...
  • Page 5 Server® 2003, and Windows Server® 2003 R2. • Solaris™ Operating System is abbreviated as Solaris OS. Screen shot(s) reprinted with permission from Microsoft Corporation. Copyright 2009 FUJITSU LIMITED P2X0-0202-04ENZ0 ETERNUS Disk storage systems ETERNUSmgr User Guide -Introduction- Copyright 2009 FUJITSU LIMITED...

  • Page 6: Table Of Contents

    ETERNUSmgr for Windows® ................42 3.2.1 Starting Up ETERNUSmgr ......................42 3.2.2 Shutting Down ETERNUSmgr ....................45 3.2.3 Registering the ETERNUSmgr Service for Automatic Startup ..........45 P2X0-0202-04ENZ0 ETERNUS Disk storage systems ETERNUSmgr User Guide -Introduction- Copyright 2009 FUJITSU LIMITED...
  • Page 7 Chapter 5 Cautions ..................48 Chapter 6 Messages ................52 Alarm History Messages .................. 52 Alarm Text Files ....................53 E-mail Messages ....................54 Log Messages ....................56 Index ......................61 P2X0-0202-04ENZ0 ETERNUS Disk storage systems ETERNUSmgr User Guide -Introduction- Copyright 2009 FUJITSU LIMITED...

  • Page 8: Chapter 1 About Eternusmgr

    Web browser, can be used to access the ETERNUSmgr backend programs. When events occur in an ETERNUS Disk storage system, REMCS (REMote Customer Support system) e-mail ser- vices provide notice to the Fujitsu Global Support Center, which in turn can notify the customer. ETERNUSmgr Outline ETERNUSmgr can be installed on any server (hereafter referred to as "ETERNUSmgr server")
  • Page 9 Depends on Web Server program settings Port number can be changed for the ETERNUS DX400 series, ETERNUS DX8000 series, ETERNUS4000 models 300, 400, 500, and 600, and ETERNUS8000. P2X0-0202-04ENZ0 ETERNUS Disk storage systems ETERNUSmgr User Guide -Introduction- Copyright 2009 FUJITSU LIMITED...

  • Page 10: Eternusmgr Functions

    The extent to which a device can be monitored depends on its model number. Components that can be monitored for each type of target device are shown in the following list. P2X0-0202-04ENZ0 ETERNUS Disk storage systems ETERNUSmgr User Guide -Introduction- Copyright 2009 FUJITSU LIMITED...
  • Page 11 FC cable RCI cable DEI cable PANEL Battery unit Battery charger unit (Yes: Can be monitored, No: Cannot be monitored) Battery is installed in the controller enclosure P2X0-0202-04ENZ0 ETERNUS Disk storage systems ETERNUSmgr User Guide -Introduction- Copyright 2009 FUJITSU LIMITED...

  • Page 12: Required Software And Hardware

    ETERNUSmgr for Solaris OS, HP-UX, AIX and Linux uses Sendmail, which should come with each OS, and this must be setup on the ETERNUSmgr server. The mail server is not required if the E-mail notification function is not used. P2X0-0202-04ENZ0 ETERNUS Disk storage systems ETERNUSmgr User Guide -Introduction- Copyright 2009 FUJITSU LIMITED...
  • Page 13 For , ETERNUS DX400 series, ETERNUS DX8000 series, ETERNUS4000 model 300, 400, 500, and 600, and ETERNUS8000 [Web Browsers] Microsoft® Internet Explorer 6.0 + Service Pack 2 Microsoft® Internet Explorer 7.0 Netscape 6.0 or later (Windows® environment) P2X0-0202-04ENZ0 ETERNUS Disk storage systems ETERNUSmgr User Guide -Introduction- Copyright 2009 FUJITSU LIMITED...
  • Page 14 Java Runtime Environment must be installed to perform settings and maintenance of the following device. • For ETERNUS2000 [Required Software] Java Runtime Environment 5.0 Update 11 or later Java Runtime Environment 6.0 Update 3 or later P2X0-0202-04ENZ0 ETERNUS Disk storage systems ETERNUSmgr User Guide -Introduction- Copyright 2009 FUJITSU LIMITED...

  • Page 15: Chapter 2 Setup

    The setup file parameters required will vary according to the operating system and target device type. The following list shows parameter types in the setup file and setting items for each OS. P2X0-0202-04ENZ0 ETERNUS Disk storage systems ETERNUSmgr User Guide -Introduction- Copyright 2009 FUJITSU LIMITED...
  • Page 16 Alarm Text Files Directory (TEXT_ALARMFILE_NAME), Number of Days Alarm Text Files are Kept (TEXT_ALARMFILE_DAY), the Busy Target Detection Time (BUSY_TIME), and Sender Mail Address (MAIL_FROM) are not described in the initial setup file. Add if necessary. P2X0-0202-04ENZ0 ETERNUS Disk storage systems ETERNUSmgr User Guide -Introduction- Copyright 2009 FUJITSU LIMITED...

  • Page 17: Modifying The Eternusmgr Setup

    Make sure that the necessary files and directories (stxchk, _STXPOLL.INI, STXPOLL_1.INI, stxpoll, stxpolld, www/) have all been installed. # ls /opt/FVSVgrmgr/ stxchk _STXPOLL.INI STXPOLL_1.INI stxpoll stxpolld www/ P2X0-0202-04ENZ0 ETERNUS Disk storage systems ETERNUSmgr User Guide -Introduction- Copyright 2009 FUJITSU LIMITED...

  • Page 18: Eternusmgr For Windows® Procedure

    The target port number does not need to be changed (the default number is normally used). Target address cannot be omitted. ETERNUSmgr will not start if this parameter has not been set. Specify SVP IP address if the ETERNUS6000 is using SVP. P2X0-0202-04ENZ0 ETERNUS Disk storage systems ETERNUSmgr User Guide -Introduction- Copyright 2009 FUJITSU LIMITED...
  • Page 19 Per schedule Scheduled polling 300 sec 300 sec 300 sec 300 sec interval Actual polling 200 sec 150 sec 150 sec 150 sec interval Scheduled start OK P2X0-0202-04ENZ0 ETERNUS Disk storage systems ETERNUSmgr User Guide -Introduction- Copyright 2009 FUJITSU LIMITED...
  • Page 20 TARGET_FLAG (1, 2 or 4) 1: ETERNUS3000, ETERNUS GR710, GR720, GR730 2: ETERNUS6000, ETERNUS GR740, GR820, GR840 4: ETERNUS DX400 series, ETERNUS DX8000 series, ETERNUS2000, ETERNUS4000, ETERNUS8000 P2X0-0202-04ENZ0 ETERNUS Disk storage systems ETERNUSmgr User Guide -Introduction- Copyright 2009 FUJITSU LIMITED...
  • Page 21 When the busy status exceeds that definite period of time, ETERNUSmgr notifies of a device abnormality. [Default value] 1800 (seconds) [Parameter] BUSY_TIME (0-65535) P2X0-0202-04ENZ0 ETERNUS Disk storage systems ETERNUSmgr User Guide -Introduction- Copyright 2009 FUJITSU LIMITED...

  • Page 22: E-Mail Notification Settings

    Due to network or device load the time to send the E-mail may exceed the expected time. In such cases, the E-mail sending times are recalculated the same way as for the polling time. P2X0-0202-04ENZ0 ETERNUS Disk storage systems ETERNUSmgr User Guide -Introduction- Copyright 2009 FUJITSU LIMITED...
  • Page 23 Normally, the SMTP port is 25. However, if the SMTP port for the mail server is other than 25 for some reason, correct this parameter to match. P2X0-0202-04ENZ0 ETERNUS Disk storage systems ETERNUSmgr User Guide -Introduction- Copyright 2009 FUJITSU LIMITED...

  • Page 24: Alarm History File Settings

    The default setting is the "html_1" directory under the "www" Top Menu directory specified during installation (specifically "/opt/FJSVgrmgr/www/html_1/" for the Solaris OS, HP-UX, AIX, and Linux versions, and "C:\Program Files\FUJITSU\ETERNUSmgr\www\html_1\" for the Windows® version, if the normal installation defaults are accepted.). However, if this is likely to overload the file system, consult with the server administrator and change it to a more suitable directory (e.g.
  • Page 25 ETERNUSmgr Top Menu is installed. When changing the location of the alarm history file directory, ensure that all the files (index.htm, menu.htm, fujitsu.gif, eternus.gif) in the parent directory (ETERNUSmgr Top Menu directory) are also moved to the new parent directory.

  • Page 26: Alarm Text File Settings

    [Parameter] HTML_ALARMFILE_NAME (up to 64 characters) [Example] • Only alarm text date files are to be created in "/opt/FJSVgrmgr/txt_1/": TEXT_ALARMFILE_NAME = /opt/FJSVgrmgr/txt_1/ P2X0-0202-04ENZ0 ETERNUS Disk storage systems ETERNUSmgr User Guide -Introduction- Copyright 2009 FUJITSU LIMITED...
  • Page 27 This parameter is only enabled if the TEXT_ALARMFILE_NAME parameter has been specified. • This setting is not included in the default setup file available after installation. Add if necessary. P2X0-0202-04ENZ0 ETERNUS Disk storage systems ETERNUSmgr User Guide -Introduction- Copyright 2009 FUJITSU LIMITED...

  • Page 28: Log File Settings

    "log_1" directory under the ETERNUSmgr installation directory specified at installation (specifically, "/opt/FJSVgrmgr/log_1/" for the Solaris OS, HP-UX, AIX, and Linux versions, and "C:\Program Files\FUJITSU\ETERNUSmgr\log_1" for the Windows® version if the normal installation defaults are accepted). However, if this is likely to overload the file system, consult with the server administrator and change it to a more suitable directory (e.g.
  • Page 29 It is recommended that the system normally be run in this mode. The output mode is set by modifying the "LOGFILE_MODE" parameter in the setup file ("STX~.INI"). P2X0-0202-04ENZ0 ETERNUS Disk storage systems ETERNUSmgr User Guide -Introduction- Copyright 2009 FUJITSU LIMITED...

  • Page 30: Modifying The Eternusmgr Top Menu System

    ETERNUSmgr. This procedure shows how to change the top menu directory and then edit "menu.htm". If you are not going to change the top menu directory, start from Step P2X0-0202-04ENZ0 ETERNUS Disk storage systems ETERNUSmgr User Guide -Introduction- Copyright 2009 FUJITSU LIMITED...
  • Page 31 2.4 Modifying the ETERNUSmgr Top Menu System Procedure Confirm the current Top Menu directory (specified during installation). Make sure that all the necessary files (fujitsu.gif, index.htm, menu.htm, eternus.gif) have been installed. #ls /(current Top Menu directory)/www/ fujitsu.gif index.htm menu.htm eternus.gif Copy all the Top Menu files to the new Top Menu directory.

  • Page 32: Editing Top Menu File (Menu.htm)

    Old Alarm History Index URL=http://domain-name/eternus-mgr/html_1/ • New Alarm History Index URL=http://domain-name/eternus-mgr/alarm/ Specify the same value of "HTML_ALARMFILE_URL" specified in the setup file (STX~.INI) to the new Alarm History Index URL. P2X0-0202-04ENZ0 ETERNUS Disk storage systems ETERNUSmgr User Guide -Introduction- Copyright 2009 FUJITSU LIMITED...
  • Page 33 #1</a> </OL> </TD></TR></TABLE> <HR> <H2>Show hardware error detect log list</H2> <TABLE><TR><TD> <OL> <LI> <a href="http://domain-name/eternus-mgr/alarm/" target="_blank">ETERNUS3000 #1</a> <!-- Status of 000.000.000.000 --><font color="red">(*Offline*)</font> </OL> </TD></TR></TABLE> (omission) </HTML> P2X0-0202-04ENZ0 ETERNUS Disk storage systems ETERNUSmgr User Guide -Introduction- Copyright 2009 FUJITSU LIMITED...

  • Page 34: Monitoring Multiple Target Devices

    The following example procedures assume that the setup file for device 1 already exists and just creates a new setup file for device 2. P2X0-0202-04ENZ0 ETERNUS Disk storage systems ETERNUSmgr User Guide -Introduction- Copyright 2009 FUJITSU LIMITED...
  • Page 35 Confirm the contents of the installation directory using Explorer, etc. Make sure the following files and folder have been installed in the installation directory: _stxpoll.ini, STXPOLL.exe, STXPOLL_1.INI, stxpolld.exe, stxsmail.exe, and \www (\www is a folder). P2X0-0202-04ENZ0 ETERNUS Disk storage systems ETERNUSmgr User Guide -Introduction- Copyright 2009 FUJITSU LIMITED...

  • Page 36: Adding The Extra Target Devices To The Top Menu File

    2nd Target Device (ETERNUS2000#1) Target Address = http://000.000.000.002 Alarm History Files URL = domain-name/eternusmgr/ETERNUS2000_1 • 3rd Target Device (ETERNUS3000#2) Target Address = http://000.000.000.003 Alarm History Files URL = domain-name/eternusmgr/ETERNUS3000_2 P2X0-0202-04ENZ0 ETERNUS Disk storage systems ETERNUSmgr User Guide -Introduction- Copyright 2009 FUJITSU LIMITED...
  • Page 37 <!-- Status of 000.000.000.001 --><font color="red">(*Offline*)</font> <a href="http://domain-name/eternusmgr/ETERNUS2000_1/" target="_blank"> ETERNUS2000 #1</a> <!-- Status of 000.000.000.002 --><font color="red">(*Offline*)</font> <a href="http://domain-name/eternusmgr/ETERNUS3000_2/" target="_blank"> ETERNUS3000 #2</a> <!-- Status of 000.000.000.003 --><font color="red">(*Offline*)</font> </OL> </TD></TR></TABLE> (omission) </HTML> P2X0-0202-04ENZ0 ETERNUS Disk storage systems ETERNUSmgr User Guide -Introduction- Copyright 2009 FUJITSU LIMITED...
  • Page 38 ETERNUSmgr: Normal <font color="black">(Normal)</font> Offline <font color="red">(*Offline*)</font> ATTENTION <font color="red"><b>(*ATTENTION*)</b> </font> BUSY <font color="red">(*BUSY*)</font> "Chapter 4 Control Interfaces (Top Menu)" (page 46) for Top Menu details. P2X0-0202-04ENZ0 ETERNUS Disk storage systems ETERNUSmgr User Guide -Introduction- Copyright 2009 FUJITSU LIMITED...

  • Page 39: Chapter 3 Startup And Shutdown

    When monitoring multiple target devices, you must check each target device separately. For example, if monitoring three devices, issue the ps command to check that all three devices are P2X0-0202-04ENZ0 ETERNUS Disk storage systems ETERNUSmgr User Guide -Introduction- Copyright 2009 FUJITSU LIMITED...
  • Page 40 In addition, the contents of all the displayed messages are logged in the "stxchk.sts" file stored in the directory in which ETERNUSmgr is installed (this file will be empty if ETERNUSmgr has started up normally). P2X0-0202-04ENZ0 ETERNUS Disk storage systems ETERNUSmgr User Guide -Introduction- Copyright 2009 FUJITSU LIMITED...

  • Page 41: Shutting Down Eternusmgr

    Copy the execution control script to the /etc/init.d/ directory: # cp /opt/FJSVgrmgr/stxpoll /etc/init.d/ Create a link to the appropriate rc*.d directory: # ln -s /etc/init.d/stxpoll /etc/rc2.d/Snnstxpoll (nn is a number.) End of procedure P2X0-0202-04ENZ0 ETERNUS Disk storage systems ETERNUSmgr User Guide -Introduction- Copyright 2009 FUJITSU LIMITED...

  • Page 42: Eternusmgr For Windows

    In the control panel or in management tool services, make sure that "STXPOLL" is activated. • Checking the log, and making sure that communication with the target device is normal. P2X0-0202-04ENZ0 ETERNUS Disk storage systems ETERNUSmgr User Guide -Introduction- Copyright 2009 FUJITSU LIMITED...
  • Page 43 When a "TARGET_ADDR" is missing, incorrect, or duplicated in multiple setup files: "STXPOLL_1.INI" and "STXPOLL_2.INI" indicate the name of the setup files in which the error was actually detected. P2X0-0202-04ENZ0 ETERNUS Disk storage systems ETERNUSmgr User Guide -Introduction- Copyright 2009 FUJITSU LIMITED...
  • Page 44 In such a case, close the [Services] window ([Computer Manager] window for Windows® 2000), check the ETERNUSmgr settings, and retry the procedure from the beginning. • For Windows® 2000 P2X0-0202-04ENZ0 ETERNUS Disk storage systems ETERNUSmgr User Guide -Introduction- Copyright 2009 FUJITSU LIMITED...

  • Page 45: Shutting Down Eternusmgr

    [Control Panel], then set the startup method to: [Automatic]. To disable automatic startup of ETERNUSmgr, set the startup method to [Manual] in the above procedure. End of procedure P2X0-0202-04ENZ0 ETERNUS Disk storage systems ETERNUSmgr User Guide -Introduction- Copyright 2009 FUJITSU LIMITED...

  • Page 46: Chapter 4 Control Interfaces (Top Menu)

    The status of the selected target device appears to the right of its alarm history files link. The various statuses are described below. Normal (Black). Indicates that the machine is operating without any errors. P2X0-0202-04ENZ0 ETERNUS Disk storage systems ETERNUSmgr User Guide -Introduction- Copyright 2009 FUJITSU LIMITED...
  • Page 47 See the manual or online help for your Web browser for details. Note that, depending on the browser being used, "Reload" may be expressed as "Refresh," etc. P2X0-0202-04ENZ0 ETERNUS Disk storage systems ETERNUSmgr User Guide -Introduction- Copyright 2009 FUJITSU LIMITED...

  • Page 48: Chapter 5 Cautions

    When the administrator is informed by ETERNUSmgr of a failure in a target device, use the ETERNUSmgr [Device Status Display] screen to find and confirm the status of the failed component. After confirmation, contact your Fujitsu engineer and pass along this information. •...
  • Page 49 It is possible to use setup files ("STX - .INI") from GRmgr versions V10L30 and later, but the following procedure must be followed: 1 Move the GRmgr V10L30 (or later) setup files to a temporary location. P2X0-0202-04ENZ0 ETERNUS Disk storage systems ETERNUSmgr User Guide -Introduction- Copyright 2009 FUJITSU LIMITED...
  • Page 50 ETERNUSmgr are not deleted. After uninstalling ETERNUSmgr, any remaining files and folders should be deleted manually. Be careful not to delete folders and files necessary for other software. P2X0-0202-04ENZ0 ETERNUS Disk storage systems ETERNUSmgr User Guide -Introduction- Copyright 2009 FUJITSU LIMITED...
  • Page 51 The Mail Server SMTP Port description must be added when the SMTP port No. is other than the default (25). For details on the above parameters, see "Mail Server SMTP Port (ETERNUSmgr for Windows® only)" (page 23). P2X0-0202-04ENZ0 ETERNUS Disk storage systems ETERNUSmgr User Guide -Introduction- Copyright 2009 FUJITSU LIMITED...

  • Page 52: Chapter 6 Messages

    Alarm history files are in HTML format for viewing in a Web browser. Alarm history files are displayed as follows in the Web browser. P2X0-0202-04ENZ0 ETERNUS Disk storage systems ETERNUSmgr User Guide -Introduction- Copyright 2009 FUJITSU LIMITED...

  • Page 53: Alarm Text Files

    • Alarm Text Fixed File Contains the same alarm history messages as the latest alarm text date file, saved under a settable name. P2X0-0202-04ENZ0 ETERNUS Disk storage systems ETERNUSmgr User Guide -Introduction- Copyright 2009 FUJITSU LIMITED...

  • Page 54: E-Mail Messages

    This section explains the E-mail messages sent by ETERNUSmgr and how to respond to them. ETERNUSmgr VxxLxx - HTTP Polling engine was started. [Explanation]The polling engine has started. [Response] None P2X0-0202-04ENZ0 ETERNUS Disk storage systems ETERNUSmgr User Guide -Introduction- Copyright 2009 FUJITSU LIMITED...
  • Page 55 Type, however they are generally as follows: ControllerEnclosure DriveEnclosure BatteryEnclosure FCCable RCICable DEICable PANEL BatteryUnit BatteryChargerUnit "1.2 ETERNUSmgr Functions" (page 10) for details of which components of each device are monitored. P2X0-0202-04ENZ0 ETERNUS Disk storage systems ETERNUSmgr User Guide -Introduction- Copyright 2009 FUJITSU LIMITED...

  • Page 56: Log Messages

    Service Started (CODE 001) [Explanation]stxpoll service has started. [Response] None Get Status Success "server:port/status" (CODE 004) [Explanation]Current status was successfully obtained from the target device. [Response] None P2X0-0202-04ENZ0 ETERNUS Disk storage systems ETERNUSmgr User Guide -Introduction- Copyright 2009 FUJITSU LIMITED...
  • Page 57 [Explanation]Too many characters are used in this parameter setting. [Response] Correct the parameter setting. Not NULL Parameter "parameter" (CODE 105) [Explanation]NULL is not allowed for this parameter setting. [Response] Set the parameter. P2X0-0202-04ENZ0 ETERNUS Disk storage systems ETERNUSmgr User Guide -Introduction- Copyright 2009 FUJITSU LIMITED...
  • Page 58 Check to see if there is enough space to save the file. Can't Open File "file name" (CODE 902) [Explanation]Failed to open a file. [Response] Confirm your access permissions to the file. P2X0-0202-04ENZ0 ETERNUS Disk storage systems ETERNUSmgr User Guide -Introduction- Copyright 2009 FUJITSU LIMITED...
  • Page 59 Bad Parameter (CODE 913) [Explanation]The "TARGET_FLAG" parameter is either incorrect or not set. [Response] Correct the "TARGET_FLAG" parameter. An example of log message output is shown below. P2X0-0202-04ENZ0 ETERNUS Disk storage systems ETERNUSmgr User Guide -Introduction- Copyright 2009 FUJITSU LIMITED...
  • Page 60 /ETERNUSmgr/html_1/ MESSAGE [006]:STXPOLL_1.INI 20:45:41 >> Initialize HTML_ALARMFILE_PATH=C:?inetpub ?wwwroot?eternusmgr?html_1? MESSAGE [006]:STXPOLL_1.INI 20:45:41 >> Initialize HTML_ALARMFILE_DAY=7 MESSAGE [006]:STXPOLL_1.INI 20:45:42 >> Initialize LOGFILE_PATH=C:?Program Files?FUJITSU ?ETERNUSmgr?log_1? MESSAGE [006]:STXPOLL_1.INI 20:45:42 >> Initialize LOGFILE_DAY=7 MESSAGE [006]:STXPOLL_1.INI 20:45:42 >> Initialize LOGFILE_MODE=2 MESSAGE [006]:STXPOLL_1.INI 20:45:42 >> Initialize ADMIN_MAIL=adomin@foo.bar.com MESSAGE [006]:STXPOLL_1.INI 20:45:42 >>...

  • Page 61: Index

    Messages ............52 E-mail Messages ..........54 Monitoring Multiple Target Devices ....34 E-mail notification setting ........22 Mozilla Firefox ............ 13 Error information..........28 ETERNUSmgr Functions ........10 P2X0-0202-04ENZ0 ETERNUS Disk storage systems ETERNUSmgr User Guide -Introduction- Copyright 2009 FUJITSU LIMITED...
  • Page 62 SMTP_PORT ............. 23 Software ............. 12 Solaris OS ........8, 12, 17, 30, 39 Startup..............39 Status display ..........34, 46 stxgrYYYYMMDD.log ......... 26 STXPOLL ............42 P2X0-0202-04ENZ0 ETERNUS Disk storage systems ETERNUSmgr User Guide -Introduction- Copyright 2009 FUJITSU LIMITED...
  • Page 63 • Fujitsu assumes no liability for damages to third party copyrights or other rights arising from the use of any information in this manual. •...

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